SAI GLOBAL GUIDELINE FOR ASSESSMENTSEach SAI Global course assessment document contains detailed information and instructions which outline the assessment task required, assessment

GUIDELINES FOR SUBMITTING ONLINE

COURSE ASSESSMENTS

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SAI GLOBAL GUIDELINE

FOR ASSESSMENTS

SAI GLOBAL LIMITED Document Name: Submitting Assessments Online

Document ID: SAI-ED 11.01 02/15

Date of Issue: 10 February 2015


COURSE ASSESSMENTS


TABLE OF CONTENTS

Contents TABLE OF CONTENTS ....................................................................................................................... 2

SECTION ONE: ABOUT YOUR SAI GLOBAL ASSESSMENT ........................................................... 3

ABOUT YOUR ASSESSMENT TASKS ................................................................................................. 4

Assessment AI Instructions ......................................................................................................... 4

ABOUT ASSESSMENT .......................................................................................................................... 4

ABOUT UNITS OF COMPETENCY: ...................................................................................................... 4

SAI GLOBAL ASSESSMENT POLICY ................................................................................................ 5

CLUSTERING OF ASSESSMENTS ....................................................................................................... 6

Reasonable Adjustment .............................................................................................................. 6

Plagiarism .................................................................................................................................... 6

Third Party Evidence ................................................................................................................... 6

RECORDING ASSESSMENT OUTCOMES FOR ASSESSMENT TASKS ............................................................ 7 TIME PERIOD FOR COMPLETION AND SUBMISSION ASSESSMENTS ................................................. 7 APPLYING FOR EXTENSIONS FOR ASSESSMENTS ..................................................................................... 8 ASSESSMENT APPEAL PROCESS ............................................................................................................ 9

Grounds for Appeal ..................................................................................................................... 9

Independent Assessor ................................................................................................................. 9

Appeals to Registering Authorities ............................................................................................ 10

BEFORE YOUR START COMPLETING YOUR ASSESSMENT TASKS ........................................... 10

BEFORE YOU SUBMIT (AND WHEN YOU SUBMIT) ......................................................................... 12

AFTER YOU SUBMIT ........................................................................................................................... 13

ABOUT SAI GLOBAL ASSESSMENT DESIGN .................................................................................. 13

COMPLEXITY OF ASSESSMENTS:.................................................................................................... 15

ASSESSMENT REQUIREMENTS........................................................................................................ 16

SECTION TWO: HOW TO SUBMIT ASSESSMENTS ......................................................................... 17

SUBMISSION OF ASSESSMENTS .................................................................................................. 18 REQUIREMENTS FOR SUBMISSION ............................................................................................. 18 RECORD OF SUBMISSION .............................................................................................................. 18 EXTENSIONS ................................................................................................................................... 18 ANY QUERIES .................................................................................................................................. 18 REGIONAL TRAINING SUPPORT.................................................................................................... 19 INSTRUCTIONS FOR SUBMISSION................................................................................................ 20 INSTRUCTIONS FOR SUBMISSION: ALL REGIONS EXCEPT APAC ............................................ 20 APAC: INSTRUCTIONS FOR SUBMISSION .................................................................................... 21


COURSE ASSESSMENTS


SECTION ONE: ABOUT YOUR SAI GLOBAL

ASSESSMENT


COURSE ASSESSMENTS


ABOUT YOUR ASSESSMENT TASKS

Assessment SAI Instructions Each SAI Global course assessment document contains detailed information and instructions which

outline the assessment task required, assessment expectations and a summary of the required unit

of competency.

This document provides guidelines on the SAI Global assessment process and summarises how to

complete and how to submit your assessment task.

ABOUT ASSESSMENT Assessment means the process of collecting evidence and making judgements on whether

competency has been achieved, to confirm that you can perform to the standard expected in the

workplace, as expressed by the relevant endorsed industry/enterprise competency standards of a

certifying body such as Exemplar Global, IRCA, IEMA or a Training Package in the AQF.

ABOUT UNITS OF COMPETENCY: Most SAI Global courses are accredited. There are a range of accrediting bodies for SAI Global

courses including;

• AQF

• Exemplar Global

• IRCA

• IEMA

Before you start your assessment become familiar with the relevant unit(s) of competency being

assessed. This will show you what the assessor is looking for in your assessment submission. These

are all summarised at the back of this assessment document.

When reading the units of competency - focus on:

The “Unit Descriptor” which describes the overall statement of competence for the unit.

The ”Elements” which break down the unit into smaller skills and knowledge.

The “Performance Criteria” - probably the most important part of the unit of competency, the

Performance Criteria reflect the applied knowledge that enables competent performance.

If relevant - the “Critical aspects for assessment and evidence requirements” which summarise

additional requirements that must be met.

Most SAIG assessments are based on clustered units of competency – you will see at the end of the

guide the relevant unit or units of competence that each assessment task is assessing.


COURSE ASSESSMENTS


SAI GLOBAL ASSESSMENT POLICY

SAI Global ensures its assessments meet the requirements of accreditation bodies such a Exemplar

Global, IRCA, IEMA, ASQA for all accredited courses or qualifications within our scope of registration

by ensuring assessments:

• Comply with the Assessment Guidelines in the applicable Training Package(s) and Units of

Competency for nationally recognised qualifications and/or accredited courses and Exemplar

Global’s Examination Principles.

• Are equitable for all persons, taking account of cultural and linguistic needs and comply with

the principles of validity, reliability, fairness and flexibility.

• Inform you of the context and purpose of the assessment and the assessment process.

• Are conducted by qualified assessors according to the AQTF/Exemplar Globa/ IEMA/ IRCA (as

applicable) examiners requirements.

• Focus on the application of knowledge and skill to the standard of performance required in

the workplace and cover all aspects of workplace performance including task skills, task

management skills, contingency management skills and job role environment skills.

• Involve the evaluation of valid, reliable, accurate, authentic and sufficient evidence to enable

judgments to be made about whether competency has been attained.

• Lead to the issuing of a Certificate or Statement of Attainment or qualification when you are

assessed as competent against the relevant endorsed unit(s) of competency.

• Provide feedback to you about the outcomes of the assessment process and guidance on

future options.

• Provide for reassessment on appeal.

• Are reviewed and validated regularly.


COURSE ASSESSMENTS


CLUSTERING OF ASSESSMENTS

Most SAIG assessments are based on clustered units of competency – you will see at the end of the

guide and in your assessment documents the relevant unit or units of competence that each

assessment task is assessing.

By clustering similar units of competency together you can complete shorter amounts of online or

face-to-face training. This means less time away from work for you. The integrated assessment

approach is outlined by your facilitator for each course. In class you are guided through to ensure

you have a thorough understanding of the assessment requirements.

This approach works best for people with current experience who are able to complete the post

course workplace assessment requirements. If you have any queries please contact our customer

service team.

Reasonable Adjustment You have the right to ask for reasonable adjustment to be made to an assessment task if you

consider a particular assessment will disadvantage you provided it does not compromise the integrity

or rigour of the assessment.

Examples of reasonable adjustment may include the use of adaptive technology, additional time,

verbal assessment, large print, bilingual assessment and provision of study materials in an alternative

format etc.

Plagiarism You are expected to acknowledge the intellectual property of others upon whose work you draw

upon in the preparation of assignments and assessment tasks. Plagiarism is regarded as serious

misconduct.

It is acceptable for you to work with other students to research or to prepare for writing an

assessment task. However you must write your own work.

Third Party Evidence Some SAI Global courses may also require supplementary workplace evidence including:

• Third party feedback (interviews or documentation from employers, managers, supervisors,

peers)

• Indirect observation by a third party of demonstrated skills

Third party reports do not constitute evidence for the purposes of assessment against nationally

endorsed training packages but they can be used to assist the assessor to make an overall

determination of competence.

SAI Global complies with the requirements as outlined in the ASQA Fact Sheet: Using third-party

evidence to assess competence.

See http://www.asqa.gov.au/media-and-publications/publications.html


COURSE ASSESSMENTS


RECORDING ASSESSMENT OUTCOMES FOR ASSESSMENT TASKS When you complete an individual assessment task within a unit of competency or qualification, the

following will be recorded by the assessor or examiner:

• If you perform satisfactorily in a single assessment task for a unit of competency, the result

will be marked as “Satisfactory”.

• If you do not perform satisfactorily in a single assessment task for a unit of competency, the

result will be recorded as “Not Satisfactory”.

Once you have successfully completed all assessment tasks an assessment decision will be made and

you will be deemed “Competent” or “Not Yet Competent”.

TIME PERIOD FOR COMPLETION AND SUBMISSION ASSESSMENTS

To be deemed competent in the units of competency you will need to complete the assessment task.

You must complete all course assessments within 6 months from the conclusion of your course. All

questions must be answered to ensure successful completion.

How long do the post course assessments take for each course?

This can vary. The post course assessment requirements for each course generally take between

20-40 hours to complete – usually over a 3-6 month period.

If you are doing more than one course, we generally recommended you complete the courses over a

period of 6-24 months – this will vary based on your situation, as this will require the completion of a

number of workplace based assessments.


COURSE ASSESSMENTS


APPLYING FOR EXTENSIONS FOR ASSESSMENTS

Late submissions will not be accepted without prior arrangements. You must notify SAI Global as

soon as possible to apply for an extension. Contact our customer service team if you nave an

extension request.

One further extension of 6 months is possible. After this time it will not be possible to submit your

assessment. Further charges may apply

It is the intent of SAI Global to support their participants through the pressures of work and other

events or commitments. However, participants are required to apply for an extension prior to the

due date if they believe they are unable to complete the assessment by the due date.

Please note that late lodgment of assessments without prior warning will not be normally be

accepted, although consideration may be given to exceptional circumstances. Application for

extension to submit an assessment can be lodged by emailing a form to

Australia, New Zealand [email protected]

Canada and United States [email protected]

UK [email protected]

Extension forms are available on the SAI website on the link below:

http://www.saiglobal.com/training/assurance/support/SAIGlobal-

ApplicationExtensionAssessment.pdf

All extension requests must provide justifiable reasons. If extension permission has been sought, no

more than 12 months should pass between attendance on a course and submission of an

assessment.

N.B. SAI Global will consider each submission on an individual basis. Therefore it is recommended

that applicants notify the Customer Service team as soon as possible to discus their situation and

needs.


COURSE ASSESSMENTS


ASSESSMENT APPEAL PROCESS A fair and impartial appeals process is available to all participants of SAI Global. If you wish to appeal

your assessment result, you must first discuss the issue with the trainer/assessor (Customer Service

may facilitate communication).

If you would like to proceed further with the request after discussions with the trainer/assessor, a

formal request should be made in writing within 1 month of receiving the results of your assessment.

The written request should outline the grounds/reason(s) for the appeal and provide any evidence to

support the validity of your claim.

Grounds for Appeal An application for appeal will be reviewed by a panel consisting of the relevant SAI Global Manager

or nominated representatives and an independent third party. This panel will consider whether the

appeal is valid on the following grounds where you:

• Claim a disadvantage because the trainer did not provide relevant learning and/or

assessment materials.

• Claim disadvantage because the trainer varied the assessment requirements without

consultation or in an unreasonable way.

• Claim disadvantage because assessment requirements specified by the trainer were

unreasonably or prejudicially applied to you.

• Claim disadvantage because the assessment process breached the principles of assessment

(valid, reliable, flexible and fair).

• Are of the view that a clerical error has occurred in the documenting of the assessment

outcome.

Independent Assessor If the grounds for an appeal are valid, SAI Global will appoint an independent assessor who will make

all necessary arrangements to conduct a re-assessment of you at a time that is mutually convenient

for all parties concerned. The cost of the re-assessment will be borne by SAI Global and the

independent assessor’s decision is final.

All appeals are recorded and reviewed at SAI Global management review meetings. Results of the

appeal are communicated in writing to you and a copy of this communication is also kept on file,

both on the Appeals register and in your individual file.


COURSE ASSESSMENTS


Appeals to Registering Authorities IRCA www.irca.org Phone: +44 (0)20 7245

6833

[email protected]

Exemplar Global www.exemplarglobal.org US +1 414 272 3939

AU +61 2 4728 4600

ASQA http://www.asqa.gov.au/complaints/make-a-complaint---domestic-students/make-a-complaint---domestic-students1.html

Phone: +61 1300 701 801

BEFORE YOU START COMPLETING YOUR ASSESSMENT TASKS

If you are unclear about any aspect of the assessment contact your facilitator or SAI Global customer

service

Completing a whole assessment at once can be overwhelming. Break the task into steps to help you

get going.

Make a list of everything you need to DO and INCLUDE.

Organise your response to follow the questions and match them up with the relevant sections in the

Participant Guide and Competency Unit(s) The competency units on their own can be a bit daunting

so focus on the guidance information that usually tells you which section or activity in your

participant manual to use to address the question.

Gather the things you need to do and include from your list before you start.

Draft the structure of your response to follow the questions you need to answer. In some cases you

will be provided with a template to use. If not make sure the template you prepare has the following

things on it –

Your name

Your Student ID/Customer Number

Page numbering


COURSE ASSESSMENTS


Set up headings for each part of each question. It will help you keep track of what you have

completed, and what is left to do. It will help us match your answer to the questions, and will also

help you to confirm you have completed all requirements against the expected word-limit (i.e. you

can check if you are over or under if you do it this way).

Prepare a first draft, take a break and review your work.

Check, reflect and improve – spelling, grammar, punctuation, formatting, layout, page numbering

Use plain English. Be concise, relevant and thorough.


COURSE ASSESSMENTS


BEFORE YOU SUBMIT (AND WHEN YOU SUBMIT)

Missing a question or not answering all parts to a question is a common error. Ensure you have

answered all questions and completed all requirements.

Provide sufficient evidence that the work is your own.

Make sure any pieces of evidence relating to several assessment tasks (e.g. an audit plan, checklist

and report), are fully referenced so it is clear to the assessor which question(s)/task(s) they apply to.

Remember there is no perfect answer but the assessor will be looking for enough evidence that you

have the skills and knowledge required to satisfy the requirements of the unit(s) of competency.

Don’t rush - remember: incomplete assessments will not be assessed and will delay marking.

You have 6 months to complete your assessments once you have completed the online course.

Ensure you have used your student name and ID in the name of your e-file so the documents are

clearly identified as yours when assessors download a bundle of assessments.

Ensure you have used your student name, ID and course name in the header or footer within the

document.

Ensure you have gathered ALL documents ready for submission, together into one folder.

Size matters – if you have gone over the required size limit it may not load and if you have gone over

or under the limit you may be asked to resubmit.

Please submit the downloadable PDF documents that were provided in your online course. if you

have additional attachments please combine and upload as a single PDF document.

Ensure you save a version of your assessment task/ evidence in case something goes wrong.


COURSE ASSESSMENTS


AFTER YOU SUBMIT You will be contacted if there are any gaps between your submission and the competencies, or the

assessment task.

Your assessor will provide you with an email and phone contact information so you can work as a

team to complete the process. Remember to “reply all” so our system can capture the conversation

automatically

Australia, New Zealand [email protected]



If you are asked to resubmit, don’t be concerned – just look at what is needed and think about how

to address the gap. ASK for help if you need to clarify anything. Reflect on what you need to

demonstrate. Your assessor is here to support you to achieve competency so work together. Ensure

your resubmission clearly shows the new work you have done to fill the gap required. Make it

obvious! This step usually goes wrong if you panic, take it personally, and/or rush to re-submit

without thinking it through and asking if unsure.

Each assessment task will be marked as “satisfactory” or “unsatisfactory”. Once you have fulfilled all

the requirements of the relevant unit(s) of competency you will be deemed competent and receive a

Statement of Attainment, a Statement of Achievement (Ecemplar Global) or a Qualification.

In most cases you will receive feedback about your assessment submission.

If you are not deemed competent and are assessed as “Not Yet Competent” you will have the

opportunity to resubmit your assessment based on the feedback from the assessor.

Ask the assessor if you have any questions about the feedback.

ABOUT SAI GLOBAL ASSESSMENT DESIGN

All SAI Global assessments are based on the application of the skills and knowledge in the workplace

and relate to your current role or work that you have previously done. Assessment tasks may include

the submission of workplace projects, workplace documentation and planning documents and tools

etc.

All SAI Global assessments are designed based on the principles of evidence; i.e.:

Is the assessment a valid assessment of your competency?

Is the assessment a reliable assessment of your skills and knowledge?

Is the assessment flexible?

Does the assessment provide a fair assessment of your skills and knowledge?

All SAI Global assessments are also designed to ensure that the rules of evidence are followed; i.e.:


COURSE ASSESSMENTS


Is there sufficient evidence in terms of the quality and quantity of evidence assessed? Most assessments require evidence of three forms of evidence as the assessor needs to see sufficient evidence that you have the skills and knowledge to apply what you have learnt in the course.

Is the assessment authentic and can it be confirmed as your work?


COURSE ASSESSMENTS


COMPLEXITY OF ASSESSMENTS:

Most SAI Global courses are at Diploma or Advanced Diploma level in the Qualifications Frameworks

such as the Australian Qualifications Framework (www.aqf.edu.au).

At Diploma level assessments will focus on evidence of:

Cognitive and communication skills to identify, analyse, synthesise and act on information from a

range of sources

Cognitive, technical and communication skills to analyse, plan, design and evaluate approaches to

unpredictable problems and/or management requirements

Specialist technical and creative skills to express ideas and perspectives

Communication skills to transfer knowledge and specialised skills to others and demonstrate

understanding of knowledge

At Advanced Diploma level assessments will focus on the evidence of:

Cognitive and communication skills to identify, analyse, synthesise and act on information from a

range of

sources

Cognitive and communication skills to transfer knowledge and skills to others and to demonstrate

understanding of specialised knowledge with depth in some areas

Cognitive and communication skills to formulate responses to complex problems

Wide-ranging specialised technical, creative or conceptual skills to express ideas and perspectives


COURSE ASSESSMENTS


ASSESSMENT REQUIREMENTS To be deemed competent in the units of competency you will need to complete the assessment task.

You must complete all course assessment requirements within 6 months from the conclusion of

your course. All questions must be answered to ensure successful completion.

Participants wishing to receive a Statement of Attainment or Certificate of Attainment (Exemplar

Global) for the accredited units of competency are required to complete the required formal

assessments associated with this course. Participants who do not want to attempt the assessment

and would like a Statement of Attendance only should contact our customer service team.

N.B. This assessment has been designed to measure an individual against the learning outcomes and

assessment criteria. Therefore each person undertaking this assessment is required to develop and

submit their own work.


COURSE ASSESSMENTS


SECTION TWO: HOW TO SUBMIT ASSESSMENTS


COURSE ASSESSMENTS

SUBMISSION OF ASSESSMENTS

All submissions have to be uploaded online using the link below:

Australia, New Zealand http://training.saiglobal.com/tis/submit-

assessment.aspx



REQUIREMENTS FOR SUBMISSION

� Only complete assessments are to be submitted. Partially completed assessments cannot be uploaded, once you have submitted a document online, the online portal will not allow you to upload any more documents. Make sure all tasks are completed before submission.

� You can submit only 3 documents of 10mb each. Check your document size before submission.

� Instructions to help you with your submission are available on the web site. Make sure you read the assessment submission rules and agree to the rules of submission.

� Documents should follow the guidelines of text requirements, which are font size 12 point, font type Arial with 1.5 line spacing.

RECORD OF SUBMISSION Please keep a copy of all work submitted to SAI Global. Your assessment will be kept for records management purposes and will not be returned. You will receive your result of the assessment via mail. Lost submissions are not the responsibility of SAI Global.

EXTENSIONS Late submissions will not be accepted without prior arrangements. You must notify SAI Global as soon as possible to apply for an extension. Refer to our online policy and get an ‘Application for Extension of Assessment’ form from our website or contact our customer service team. One further extension of 6 months is possible. After this time it will not be possible to submit your assessment. If you still wish to submit your assessment after this time further charges may apply. Please contact the customer service team if you have any concerns about completing your assessment. .

ANY QUERIES If you have any questions regarding this assessment, please contact our customer service team and they will put an assessor in touch with you as soon as possible.

GUIDELINES FOR SUBMITTING ONLINE COURSE ASSESSMENTS


REGIONAL TRAINING SUPPORT Australia and New Zealand Website www.saiglobal.com/courses Phone 1300 727 444 Training enquiries: [email protected] In-house enquiries: [email protected] UK Website www.iqms.co.uk Phone +44 (0)870 870 8188 Training enquiries: [email protected] Canada and USA Phone: 1 (877) 426-0714 Training enquiries: [email protected]



INSTRUCTIONS FOR SUBMISSION Follow the instructions below to help you with your submission.

Before you start the submission of your online assessment tasks including the assessments completed “off-line” during the online coruse and also any post course assessment requirements completed following the online course, you will need the below information to upload the documents:

Registration number: This is the student ID enrolment number which was emailed to you at the time of registration

First name: As provided at the time of registration

Last name: As provided at the time of registration

Your email address: As provided at the time of registration

Assessment to be uploaded: Can be up to 3 attachments with a size limit of 10 mb each.

If you need to change any of the above information, please call the Customer Service Team at your local training support office before you start the online submission.

INSTRUCTIONS FOR SUBMISSION: ALL REGIONS EXCEPT AUSTRALIA AND NEW ZEALAND Email your completed assessments along with your student ID information to your local training support office.





AUSTRALIA AND NEW ZEALAND: INSTRUCTIONS FOR SUBMISSION To upload documents go to http://training.saiglobal.com/tis/submit-assessment.aspx This link will take you to a web form which requests for your registration number, first name, last name and email address. Please enter details and click submit button.

The next page will validate the information you have provided against the information on our database. Click on the confirm button if the information is correct.





The next screen will allow you to attach your documents. Please read the submission rules and tick on the box if you agree to the rules.

The final screen will acknowledge your submission and you should get an email immediately stating your assessment has been received. You can shut the window down at this stage.