SAI 460 Final Exam Guide

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SAI 460 Final Exam Guide

1. Question: (TCO 1) Which of the following are not capability levels in CMM (I)? (This question may have one or more answers. For full credit, check all that apply).

2. Question: (TCO 1) The first phase of Porter's recommended process for evaluating the company is:

3. Question: (TCO 2) Change management is the approach to plan, _______, ________, manage, measure, and sustain changes in business processes and work.

4. Question: (TCO 2) According to Porter's model, which of the following are forces driving industry competition? (This question may have one or more answers. For full credit, check all that apply).

5. Question: (TCO 3) When analyzing business processes, the diagram that describes what is currently done is called a(n): (This question may have one or more answers. For full credit, check all that apply).

6. Question: (TCO 3) A Level 2 Business Process Diagram typically depicts which of the following? (This question may have one or more answers. For full credit, check all that apply).

7. Question: (TCO 4) What are some of the phases of a best-practice, business-process reengineering methodology?

8. Question: (TCO 4) Which of the following are characteristics of a very complex process? (This question may have one or more answers. For full credit, check all that apply).

9. Question: (TCO 5) Which of the following are not steps in defining a preliminary business case? (This question may have one or more answers. For full credit, check all that apply).

10. Question: (TCO 5) A _________ is a bounded set of activities that are undertaken, in response to some event, in order to generate an output. (This question may have one or more answers. For full credit, check all that apply).

11. Question: (TCO 6) Which of the following are guidelines for software package selection? (This question may have one or more answers. For full credit, check all that apply). 12. Question: (TCO 6) Which of the following activities should be performed when implementing a change that requires a new position or job? (This question may have one or more answers. For full credit, check all that apply).

13. Question: (TCO 7) When a significant issue arises during implementation, what are some reasons for going through with the change despite objections? (This question may have one or more answers. For full credit, check all that apply).

14. Question : (TCO 7) When selecting performance measures for an implementation, which of the following can be used to measure increased service? (This question may have one or more answers. For full credit, check all that apply).

15. Question: (TCO 8) Goals of performance measurements include which of the following objectives? (This question may have one or more answers. For full credit, check all that apply).

16. Question: (TCO 8) Key components of ongoing process measurement include: (This question may have one or more answers. For full credit, check all that apply).

17. Question: (TCO 9) The most common issues in change management can be grouped into all of the following general categories except?

18. Question: (TCO 9) Symptoms of resistance to change include: (This question may have one or more answers. For full credit, check all that apply).

19. Question: (TCO 10) In a service-oriented architecture approach to an E-Business implementation, there are multiple _________________ who can provide information and data to any number of clients, consumers, or subscribers.

20. Question: (TCO 10) Important measures for success in an E-Business implementation include: (This question may have one or more answers. For full credit, check all that apply).

21. Question: (TCO 11) A change implementation risk is that managers will lose interest in the change objectives if the objectives appear ________. (This question may have one or more answers. For full credit, check all that apply).

22. Question: (TCO 11) Which of the following are types of goals for change? (This question may have one or more answers. For full credit, check all that apply).