SAGC R1A 00-02-07 17.10 Sida 1 (1,1) CATEGORY LISTS FOR ...edwardgodden.com/downloads/utilities/businessphone... · Ericsson is the leading provider in the new telecoms world, with

System Administrator´s Guide

BUSINESSPHONE 250BUSINESSPHONE 50

System programming via the Executive telephone

Communication is our business

Ericsson is the leading provider in the new telecoms world, with com-munications solutions that combine telecom and datacom technologieswith the freedom of mobility for the user. With approximately 100,000employees in 140 countries, Ericsson simplifies communications for itscustomers - network operators, service providers, enterprises and con-sumers - the world over.

Ericsson´s Information on Demand Database can be addressed at:http://www.ericsson.com

EN/LZTBS 102 199 R1A© Ericsson Austria AG 2000 Pr

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CATEGORY LISTS FOR FACILITY ACCESS

AustriaEricsson Austria AGPottendorfer Strasse 25-27A-1121 Vienna, AustriaTelephone: +43-1-81 100-5450Telefax: +43-1-81 100-5437

AustraliaEricsson Australia Pty Ltd.Ericsson Business Systems126-142 Trenerry CrescentAbbotsford Vic 3067, AustraliaTelephone, sales: +61-13-1374Service: +61-1800-033-216Telefax: +61-9284-5776http://www.ericsson.com.au/AU/

United KingdomEricsson Limited Business Systems,Midleton Gate, Guildford Business Park,Guildford,Telephone: +44-(0)1483-407297Telefax: +44-(0)1483-407299

Category list numberCommand number and name 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 153048 - Program external voice mail 3049 - Program malicious call ID ? 3050 - Program number secrecy ? 3052 - Program com. message key? 3053 - Program logon/out slave key 3054 - Program supervise slave key 3055 - Program ACD pause key? 3060 - Room status view? 3061 - Check in/out? 3062 - Wakeup ordering? 3063 - Wakeup for others? 3064 - Paging ? 3065 - Common hold ? 3066 - Return messages ? 3067 - Control messages ? 3068 - Print ACD statistics ? 3069 - Reminder ordering ? 3070 - Room to room / DID bar ? 3071 - Ext. voice mail indication? 3072 - Silent intrusion ? 3073 - Alarm extension ? 3074 - Read alarm ? 3075 - Read own meter ? 3076 - Read others meters ? 3077 - Print others meters ? 3078 - Reset others meter ? 3079 - Malicious call ID ? 3080 - Receive message ? 3082 - Bypass Call Diversion ? 3083 - Day/night ACD group 03084 - Day/night ACD group 13085 - Day/night ACD group 2 3086 - Day/night ACD group 3 3087 - Day/night ACD group 4 3088 - Day/night ACD group 5 3089 - Day/night ACD group 6 3090 - Day/night ACD group 7 3091 - Day/night all ACD groups

SAGC_R1A 00-02-07 17.10 Sida 1 (1,1)

Tip! For future use, copy the list before you enter the values.

Extension Name of Telephone Individual Call Facility Traffic TCD Short no.number user set (type) mailbox no. pick-up access group categ. categ.

group categ. categ.

2BusinessPhone 250 - System Administrator´s Guide

BusinessPhone 50 - System Administrator´s GuideBusinessPhone 250 - System Administrator´s GuiBusinessPhone 50 - System Administrator´s Gui

CATEGORY LISTS FOR FACILITY ACCESSEXTENSION CONFIGURATION

BUSINESSPHONE 250 / BUSINESSPHONE 50 – VERSION 5.0

SYSTEM ADMINISTRATOR´S GUIDE

Copyright © 2000. Ericsson Austria AG. All rights reserved.

This document contains proprietary information which is protected by copyright. Nopart of this document may be reproduced or transmitted in any form or by any means,electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Austria AG, Vienna, Austria.

The information in this document is subject to alteration without prior notice.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TOTHIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein norfor incidental or consequential damages in connection with the furnishing, performance or use of this material.

Ericsson Austria AGPottendorfer Strasse 25-27A-1121 Vienna, AustriaTelephone: +43-1-81 100-5450Telefax: +43-1-81 100-5437http://www.ericsson.at

BusinessPhone 250 - System Administrator´s GuideBusinessPhone 50 - System Administrator´s Guide

DISCLAIMER


Category list numberCommand number and name 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 153001 - Day/night initiation3002 - Transfer before answer ?3003 - System programming ?3004 - Intrusion ?3005 - Conference ?3006 - Loudsp. paging group 0 ?3007 - Loudsp. paging group 1 ?3008 - Loudsp. paging group 2 ? 3009 - Loudsp. paging group 3 ? 3010 - Loudsp. paging group 4 ? 3011 - Loudsp. paging group 5 ? 3012 - Loudsp. paging group 6 ? 3013 - Loudsp. paging group 7 ? 3014 - Send message from others ? 3015 - Send voice message ? 3016 - Send text message ? 3017 - Send "call me" message ? 3018 - Give info for others ? 3019 - Give voice info ? 3020 - Give text info ? 3021 - Give predefined info ? 3022 - Day/night system 3023 - Day/night trunk group 1 3024 - Day/night trunk group 2 3025 - Day/night trunk group 3 3026 - Day/night trunk group 4 3027 - Day/night trunk group 5 3028 - Day/night trunk group 6 3029 - Day/night trunk group 7 3030 - Day/night trunk group 8 3031 - Program namecall ? 3032 - Program suffix digit ? 3033 - Program external line ? 3034 - Program supervision ? 3035 - Program dedicated line ? 3036 - Program loudspeaker paging ? 3037 - Program ACD-group ? 3038 - Program busy line ? 3039 - Program conference ? 3040 - Program immediate answer ? 3041 - Program ACD ready ? 3042 - Program R key ? 3043 - Program account code ? 3044 - Program ACD supervision 3045 - Program ACD clerical 3046 - Program ACD help 3047 - Program operator hold

SystemAdminEn_R2A_C.qxd 00-06-29 15.07 Sida 2 (1,1)


DIRECTORY NUMBERS

Function NumberAccount number 1Account number 2Account number 3Account number 4Automated attendantBackground music numberCall pick-up code, group 1Call pick-up code, group 2Call pick-up code, group 3Call pick-up code, group 4Call pick-up code, group 5Call pick-up code, group 6Call pick-up code, group 7Common bellCommon mailbox numberDirect inward system access (DISA)DoorphoneExternal line number 1External line number 2Individual mailbox numberLeast cost routingPassword to read out cost counters for othersTie line number 1Tie line number 2

POST DIALLING DIGITS

Function NumberAnswer calls on another extensionAutomatic call-backCall waitingCamp-onIntrusionRadio paging

DIRECTORY NUMBERS

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SystemAdminEn_R2A_TF.qxd 00-06-29 15.06 Sida 1 (1,1)

COMMON ABBREVIATED NUMBERS


DESIGNATION CARD MANAGER CD-ROM



Company or name Short no. Complete number

CD-ROM On the CD you will find helpful products and your user´sguide in electronical format.

Hardware requirements:CPU Pentium 166MHz32 MB RAM15 MB free memory on hard disk (optional)VGA 800*600, 8 bit, 256 colorsSound card (recommended)CD-ROM drive (12x)

Software requirements:Operating system: MS Windows 9x, MS Windows 2000 orMS Windows NT 4 (service pack 3 or higher)

No CD-ROM?Please send an e-mail to: [email protected] we will send you a personal copy for free!

Designation CardManager The Designation Card Manager is the tool for design-

ing and printing your personal designation cards.

Also included All user documentation as pdf-files, a quick reference help system, a screen saver and a demo version of ourBusinessPhone Computer Based Training tool.

SAG_TF1A 00-03-06 13.10 Sida 2 (1,1)

3BusinessPhone 250 - System Administrator´s GuideBusinessPhone 50 - System Administrator´s Guide

WELCOME


Welcome to the System Administrator´s Guide for system administrators of theBusinessPhone 250 / BusinessPhone 50 system from Ericsson.

It is a state-of-the-art business communications system. Its alliance of features and facilities effective-ly improves communications for virtually any kind of organization. To take full advantage of theseadvanced features and facilities there is a line of phones, designed for ease of use in every situation.

This guide describes how the system is programmed via the Executive telephone regardingthe most common functions of the BusinessPhone 250 / BusinessPhone 50 PBX, e.g. pro-gram keys, change date/time, edit abbreviated numbers and change names on telephone dis-plays. For more extensive programming contact your local Ericsson supplier.

Note: The features described in this guide are related to version 5.0 of the BusinessPhone 250 / Business-Phone 50 system, some features described in this guide might not work in earlier versions of the system.

If you miss an important function do not hesitate to contact us. See chapter "Commandgroups and numbers" for a complete list of the supported functions.

Some features described in this user´s guide might be protected by a hardware dongle that has to bebought separately.

Warning! Programming of a BusinessPhone 250 / BusinessPhone 50 PBX is intended for autho-rised experts, no warranty is made for programming performed by non-authorised persons.

System programmingBusinessPhone 250 / BusinessPhone 50

TABLE OF CONTENTS


Table of Contents

pageDescription ..............................................................................5Start system programming ........................................................6Navigation and editing during programming..........................10Password ................................................................................15Handle directory numbers ......................................................17Category lists ..........................................................................21Allocate number of programmable keys ..................................24Allocate functions to programmable keys................................28Call forwarding ......................................................................35Common abbreviated numbers ..............................................37Call metering ..........................................................................41Internal message system ..........................................................43Mailbox system ......................................................................45Date and time ........................................................................47Other useful facilities ..............................................................50Command groups and numbers..............................................52Index ......................................................................................59

DESCRIPTION


DESCRIPTIONBUSINESSPHONE 250BUSINESSPHONE 50 In the outline below you can see some devices that can be

connected to the BusinessPhone 250 / BusinessPhone 50 system.

Program

Messagewaiting

ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

Tone Redial

RLine

Analogue telephones(e.g. Dialog 3145)

Cordless telephones(e.g. DT288)

Other equipment(e.g. Fixed Cellular Terminal)

Message/Conference

Inquiry

Line

ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

Basic telephone *(Dialog 3210)

Economyplus telephone*(Dialog 3211)

A

B

C

D

2nd

Message

Info

Transfer

Diversion

Inquiry

Conference

Line 2

Read &

Line 1

Save/Redial

ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

Standard telephone *(Dialog 3212)

G

H

I

J

A

B

C

D

F

E

K

L

M

N

J

K

L

M

I

H

N

O

P

Q

A

B

C

D

E

F

G

2nd

Message

Info

Diversion

Conference

Inquiry

Line 2

Read &

Line 1

Save/Redial

ABC DEF

JKL MNOGHI

TUV WXYZPQRS

Transfer

J

K

L

M

I

H

N

O

P

Q

A

B

C

D

E

F

G

Executive telephone *(Dialog 3213)

ABC DEF

JKL MNOGHI

TUV WXYZPQRS

2nd

Message

Info

Monitor

Loop 3

Off duty

Loop 2

Loop 1

Notify

Clear

Speech

Operator telephone *(Dialog 3214)

* Accessories for Dialog 321X telephones:

Option unit:For connecting: Extra handset, PC sound card, Headset,Tape recorder, Extra bell or Conference unit (not for Dialog3214).

Alarm interface unit

A

B

C

D

2nd

Message

Info

Transfer

Diversion

Inquiry

Conference

Line 2

Line 1

Save/Redial

ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

START SYSTEM PROGRAMMING


START SYSTEMPROGRAMMINGGENERAL The BusinessPhone 250 / BusinessPhone 50 programming

can be performed via system or individual programming.This guide describes how you perform system programmingvia the Executive telephone (Dialog 3213). For a detaileddescription of this telephone, see the user´s guide (Articleno.: EN/LZTBS 102 096).

System programming is basically performed via commandgroups and numbers, see chapter "Command groups andnumbers". To see available functions for the different tele-phone types, see the user´s guide for the related telephone.

Notes: This guide describes basic system programming proce-dures. Individual programming procedures are described in therelated telephone user´s guides. All function descriptions in thisguide starts when you have entered “command mode” if nothingelse is indicated.

As it is possible for extension users to do system programming,you should change the password first, see chapter "Password".

Display info duringsystem programming The upper line shows general information. The mid line shows

command name, command number and values. The lower linepresents lead texts for the menu keys.

0302 Command numberXXXX Value (e.g. directory number)YY Value (e.g. key number)ZZ Value (e.g. “YES” or “NO”)

For further explanation of the display messages, see chapter“Navigation and editing during programming”.

15 Sep 10:36 +15°

ASSOCIATED NUMBER C 0302 XXXX YY ZZ

backward forward c/i return




Enter programming mode

Note: The menu key "prog" and the function code “*00*”accesses individual programming mode only.

Tip! Program "*00#" on a programmable key to save time.

system Press (see display)The menu key "phone" accesses individual programming mode.

Enter the relevant passwordSee chapter “Password”.

2nd PressYou are now in command mode. Note: 2nd + #=Enter.

Tip! Program "Enter" on a programmable key to save time. The recommended programmable key is key E. See chapters“Allocate number of programmable keys” and “Allocate functionsto programmable keys”.

(continued)

15 Sep 10:36 +15°

ENTER PASSWORD

15 Sep 10:36 +15°

ENTER COMMAND

copy return

15 Sep 10:36 +15°

SELECT PROGRAMMING

system phone



START SYSTEM PROGRAMMING(continued)

Enter the relevant command groupAvailable command groups are 01 to 91. See chapter“Command groups and numbers”.

Enter Press (pre-programmed)

Enter the relevant command numberAvailable command numbers depend on the entered com-mand group, see chapter “Command groups and numbers”.


Tip! The command group and number can be entered in onesequence, e.g. 0201 to allocate number of programmable keys.

Enter the relevant valuesThe value could for instance be a facility number, extensionnumber, trunk number, command number or directorynumber. See the example below.

Confirm the relevant value with “YES” or “NO”How to write text, see section “Write text”.

Tip! When “YES” or “NO” is to be entered it is enough to justenter the first letter, i.e “Y” or “N”.

Press to finish programming

Tip! To speed up your programming procedures, see chapter“Navigation and editing during programming”.



Example : Program music on hold for extension 203:

Enter programming mode

system Press (see display)

Enter Enter password and press (pre-programmed)

Enter command group and number (music on hold)


Enter the extension number to change


Change the value to “YES”

Enter Press to confirm (pre-programmed)Music on hold is activated on extension 203 and the displaysteps to the next command.


15 Sep 10:36 +15°

MUSIC ON HOLD STATE?C 0161 203 NO


15 Sep 10:36 +15°

MUSIC ON HOLD STATE? 0161

backward forward return

NAVIGATION AND EDITING DURING PROGRAMMING


NAVIGATION ANDEDITING DURINGPROGRAMMINGGENERAL The following hints will help you with your programming.

NAVIGATING MENUS You can at any time go back to the previous menu or finish programming via the following keys.

return Press to go back to the previous level (see display)or


NAVIGATINGCOMMANDS ANDINDIVIDUALS To go back or forward one command group or command number:

backward Press to go back (see display)

forward Press to go forward (see display)

To switch between commands or individuals:

c/i Press (see display)When “C” is indicated in the display, the command can bestepped to the next or preceding command number via“backward” or “forward”. Useful if you want to change manycommands for one extension.

When “I” is indicated in the display, the individual value (extensionor trunk number) can be stepped to the next or preceding value via“backward” or “forward”. Useful if you want to change many extensions or trunk numbers for the same command.

Commands with extradata field When “>” is indicated to the far right in the display:

Enter Press to view the next data field (pre-programmed)



COPY FUNCTION An entered value for an extension or trunk can be copied to anoptional number of other extensions or trunks. This is usefulwhen, for example, several extensions should have the same categories or key functions. In programming mode:

copy Press to access the copy function (see display)

The display shows:

Enter the command to be copied

Note: It is possible to copy all commands of a command group,see “Several command groups and records”.


Enter directory numberThe extension or trunk that is to serve as reference for copying.


The display shows (example):

If the command is of a type that also requires a recordnumber to be stated, for example when programming keyson telephones, this shall also be stated when copying.

Enter Enter record number and press (pre-programmed)

(continued)

15 Sep 10:36 +15°

COPY:

, - pf_3 return

15 Sep 10:36 +15°

COPY:0101 200 TO :

, - pf_3 return



COPY FUNCTION(continued) The display shows (example):

Enter the destination (individuals)Individuals=Extension or trunk number. See “Several individuals”.

Enter Press to copy (pre-programmed)

Several command groups and records It is possible to copy all commands or records of a command

group.

To copy all commands of a command group:

Enter the two digits of the command group andpress

If all categories in command group 01 are to be copied toextension 201 the display shows (example):

To copy all records of a command group:

Press

If all keys from extension 200 are to be copied to extension201 the display shows (example):

15 Sep 10:36 +15°

COPY:0301 200 03 TO :

, - pf_3 return

15 Sep 10:36 +15°

COPY:01* 200 TO :201

, - pf_3 return

15 Sep 10:36 +15°

COPY:0301 200 * TO :201

, - pf_3 return



Several individuals It is possible to copy to more than one individual (extensionor trunk). The following separators are used:

, Press to separate individuals (see display)

or

- Press to separate several individuals in sequence(see display)

Example: The setting of command 0101 for extension 200 shall becopied to extensions 200, 205, 206, 207, 208 and 209.

Press

, Press (see display)

Press

- Press (see display)

Press

Enter Press to copy (pre-programmed)

15 Sep 10:36 +15°

COPY:0101 200 TO :200,205-209

, - pf_3 return

15 Sep 10:36 +15°

COPY:0101 200 TO :

, - pf_3 return



WRITE TEXT Use the keypad to write text, e.g. when you are confirming avalue or allocating names to extensions.

Select characters by pressing digits repeatedly.

Example :

Press a digit1 time result W2 times result X3 times result Y4 times result Z5 times result 9

Note: Key ”1” is reserved for national characters.

Press to enter the characterMoves cursor to next position.

Backspace to erase incorrect entry.

Tip! When “YES” or “NO” is to be entered it is enough to justenter the first letter, i.e “Y” or “N”.

Special characters You can also write the following characters: ? - . , ! : / # *

Press repeatedly

ABC DEF

PASSWORD


PASSWORDGENERAL This section descibes how to change the password and how to

change the password for reading out cost counters for others.

The default password for BusinessPhone 250 / BusinessPhone 50is “11111”.

CHANGE PASSWORD How to change the password.

Press to change the password


Enter the new passwordNote the new password.



15 Sep 10:36 +15°

ENTER COMMAND

copy return

PASSWORD


PASSWORD TO READOUT COST COUNTERSFOR OTHERS Users equipped with an Operator´s Console or an Executive

telephone can read out the cost counters for other directorynumbers, that procedure requires a password. How to changethis password:

Press


Enter Press (pre-programmed)The programmed password is displayed.

Enter the new password (5 digits)



Tip! Regarding other metering functions, see chapter “Call metering”.

15 Sep 10:36 +15°

PASSWORD SYSTEM 6720 >


15 Sep 10:36 +15°

99999 6720

return

HANDLE DIRECTORY NUMBERS


HANDLE DIRECTORYNUMBERS GENERAL A directory number is a number that is assigned:

• A line position, i.e. an extension or an external line (trunk)• A facility group number, ACD-number etc.

Directory numbers can have 2,3 or 4-digits. All personsassigned a directory number can be called from extensions inthe system. Each facility or hardware unit is assigned onedirectory number only. All directory numbers can beassigned a name.

Directory numbers are stored as:• Internal (all directory numbers) or • External (common abbreviated numbers)

Note: Directory numbers cannot be incompatible, for example,directory numbers 200 and 2000 cannot exist at the same time.

On initiation of the system, extensions and trunks areassigned directory numbers automatically:• Extensions are assigned numbers from 200 and upwards.• Trunks are assigned numbers from 700 and upwards.• All trunks are placed in one route and are assigned directory

number 0.• If the system has an Operator, directory number 9 will

be assigned as internal call number to the Operator queue.

Handling of directory numbers via the Executive telephone is limited to:• Allocate names to directory numbers• Read directory numbers• List directory numbers• Change position of two extension numbers

Tip! Extensions equipped with a dialog 3213 or dialog 3214telephone can search the programmed directory numbers (inter-nal and external) via the “Integrated telephone directory”, see therelated user´s guides.



ALLOCATE NAMESTO DIRECTORYNUMBERS When you have allocated the names, they are visible in the

displays of the display telephones. During command mode,select command for the preferred category of directory num-bers (internal or external):

Command Category6501 Internal6510 External

Example Allocate a name to an internal directory number:

Press



Enter Enter the directory number and press (pre-programmed)

Enter Enter the name for the directory number andpress (pre-programmed)Directory names can have a maximum of 35 characters. How to write text, see section “Write text”.

Press to finish programmingTip! Write down the names in the charts on the cover.

15 Sep 10:36 +15°

ADM. DATA INTERNAL 6501 >


15 Sep 10:36 +15°

ENTER DIR.NO.

pf_3 return



READ DIRECTORYNUMBERS It is possible to read directory numbers used in the system.

All commands in the group are presented and administeredin the same way. The following commands are used:

Command Function5801 Show total survey5802 Show extension5803 Show trunk5804 Show route5805 Show PBX-group5806 Show background music5807 Show ACD-group5808 Show pick-up group5809 Show voice answer5810 Show fictive number5811 Show operator5812 Show paging5901 Read directory number/facility5902 Read line position/directory number

LIST DIRECTORYNUMBERS You can initiate a printout of the internal or external tele-

phone directory numbers via a connected printer.

Command Function6502 List internal data6511 List external data



SWITCH POSITIONOF TWO EXTENSIONNUMBERS Used when two extensions are to change position and retain

their directory numbers as well as all programmed categoriesand functions.

Press



Enter the directory numbers that are to be switched



15 Sep 10:36 +15°

SWOP EXTENSION NO 5603 >


15 Sep 10:36 +15°

SWOP DIR.NO = WITH DIR.NO =

return

CATEGORY LISTS


CATEGORY LISTSGENERAL It is very likely that you have different groups of users, e.g.

operators, sales persons, technicians etc. Therefore it is veryuseful to group functions in a category list, e.g. extensions,can be assigned precisely those functions and facilities whichthey require to perform their tasks.

If an extension initiates a function for which a category list hasbeen defined, the setting for that function will be consulted. If itis permitted according to the category list, the requested func-tion will be activated. If the function is not permitted, conges-tion tone (where appropriate) will be issued or the action will beignored. The extension or external line can use the functions setto "YES" in the category list.

Category lists are created and configured for facility access,traffic group, TCD and abbreviated numbers. When the category lists are ready you can allocate the extensions andtrunks with the correct category list. On system start allextensions and external lines belong to category list “0”.

Note: Only directory numbers belonging to extensions, operatorsor external lines can belong to a category list.

CREATE FACILITY ACCESS CATEGORY LISTS You can configure 16 different category lists for facility access

(0-15). The functions you can set are the facility access functionsin group 30. When you program the category list, you canwrite down the setting (“Y” or “N”) for each function. Seechapter “Category lists for facility access” on the cover.

Example: Edit the list for category “1” (Day/night initiation not allowed).

Press


(continued)

CATEGORY LISTS


CREATE FACILITY ACCESS CATEGORY LISTS(continued)

Enter category list number (0-15)


Change the value to “YES”Note: All category lists are assigned with default values.

Enter Press (pre-programmed)The display steps to the next command.

Repeat the procedure for the remaining commands (3002-3091)You have configured the category list for category “1”.

Tip! To remember how you have configured a facility list, writedown the values in the lists. See chapter “Category lists for facilityaccess” on the cover.


Note: The Transfer-, Read&- and Save/Redial-functions are notincluded in a category list, they should always be individuallyprogrammed.

15 Sep 10:36 +15°

DAY/NIGHT COMMON C 3001 1 NO


15 Sep 10:36 +15°

DAY/NIGHT COMMON 3001


CATEGORY LISTS


ALLOCATECATEGORY LISTS TODIRECTORY NUMBERS Each directory number is assigned to a category list that has

the desired functions. The commands 0101 - 0105 allocatescategory lists for extensions. To allocate category lists to common abbreviated numbers, see section “Allocate categorylist to common numbers”.

Note: External lines and traffic groups cannot be allocated via asystem telephone.

Example: Allocate extension 202 with category list “1” for facility access.

Press


Enter extension number

Enter Press (pre-programmed)The programmed list number is displayed.

Enter category list number

Enter Press (pre-programmed)Extension 202 is programmed with category list “1”.


15 Sep 10:36 +15°

FACILITY COS C 0101 202 0


ALLOCATE NUMBER OF PROGRAMMABLE KEYS


ALLOCATE NUMBEROF PROGRAMMABLEKEYS GENERAL If you install a new telephone or add key panels to telephones,

you may have to reallocate the number of programmable keys. The number of available programmable keys are for the:

• BASIC, Dialog 3210 =3• ECONOMYplus, Dialog 3211 =4• STANDARD, Dialog 3212 =4• EXECUTIVE, Dialog 3213 =14• OPERATOR, Dialog 3214 =3• KEY PANEL =17

Note: It is important to program both the number of program-mable keys and the number of individual short numbers. If oneof these command values are set to “0”, the extension cannot program short numbers.

ALLOCATE NUMBER OF PROGRAMMABLE KEYS Each extension can be allocated with different numbers of

programmable keys.

Example: Allocate the number of programmable keys for an Executive telephone with 2 key panels (extension 204):

Press



15 Sep 10:36 +15°

NO.OF PROG. KEYS 0201





Enter the group numberSee section “Allocation tables for number of programmable keysand individual abbreviated numbers”.

Enter Press (pre-programmed)The extension is allocated with 60 programmable keys. Thedisplay steps to the next command (0202-Number of indi-vidual short numbers).


or

Allocate number of individual short numbersSee section “Allocate number of individual short numbers”.

15 Sep 10:36 +15°

NO.OF PROG. KEYS C 0201 204 0


15 Sep 10:36 +15°

NO.OF PROG. KEYS C 0201 204 4




ALLOCATE NUMBEROF INDIVIDUALSHORT NUMBERS Each extension can be allocated with different numbers of

individual short numbers.

Example: Allocate the number of individual short numbers for anExecutive telephone with 2 key panels (extension 204):

Press




Enter the group numberSee section “Allocation tables for number of programmable keysand individual abbreviated numbers”.

Enter Press (pre-programmed)The extension is allocated with 48 individual short numbers.


15 Sep 10:36 +15°

NO.OF IND. SHORT NO 0202


15 Sep 10:36 +15°

NO.OF IND. SHORT NO C 0202 204 0




ALLOCATION TABLESFOR NUMBER OFPROGRAMMABLEKEYS AND INDIVIDUALABBREVIATEDNUMBERS As a rule to use all keys on a specific telephone, program the

following group numbers:

Telephone type Programmable Individualkeys * abbreviated

numbers

• BASIC, Dialog 3210 1 4• ECONOMYplus, Dialog 3211 1 4• STANDARD, Dialog 3212 1 4• EXECUTIVE, Dialog 3213, no key panel 1 4• EXECUTIVE, Dialog 3213, 1 key panel 3 8• EXECUTIVE, Dialog 3213, 2 key panels 4 12• EXECUTIVE, Dialog 3213, 3 key panels 5 17• EXECUTIVE, Dialog 3213, 4 key panels 6 21• OPERATOR, Dialog 3214, no key panel 1 1• OPERATOR, Dialog 3214, 1 key panel 3 8• OPERATOR, Dialog 3214, 2 key panels 4 12• OPERATOR, Dialog 3214, 3 key panels 5 17• OPERATOR, Dialog 3214, 4 key panels 6 21

* Programmable keys0 = No programmable key (default data)1 = 15 programmable keys2 = 30 programmable keys3 = 45 programmable keys4 = 60 programmable keys5 = 75 programmable keys6 = 82 programmable keys

Note: The individual abbreviated numbers for the Basic,Economyplus and Standard telephone includes programming viathe key pad.

ALLOCATE FUNCTIONS TO PROGRAMMABLE KEYS


ALLOCATEFUNCTIONS TOPROGRAMMABLEKEYS GENERAL Note: Before you can allocate functions to the programmable

keys, you have to allocate the number of programmable keys andindividual short numbers. See chapter “Allocate number of pro-grammable keys”.

This chapter describes a selection of the most common func-tions to program on the programmable keys. The functionsbasically use the same programming procedure as “Nameselection”, therefore only a general function procedure isdescribed. For more details on specific functions, see section“Function characteristics”.

Notes: As system default all programmable keys are assigned thefunction "Name selection". If a different function is required thekey will have to be redefined. For a complete list of the availablefunctions, see section “Function codes and required data”.

Some of these functions can only be programmed (by you or byextension user) if the extension is programmed with a category listthat activates the desired functions. See chapter “Category lists”.

The available function keys are the same as the number of pro-grammable keys and each key can consist of a maximum of fourcharacters (available characters: 1-9, 0, *, #).

ALLOCATE A FUNCTION TO A PROGRAMMABLE KEY The general procedure how to allocate a function to a

programmable key:

Press

Enter Press (pre-programmed)You have entered key function mode.



Enter the extension number


Enter the relevant key number (01-82)See section “Allocation table for key numbers”.


Enter the relevant codeName selection=10, Post dialling=11, etc.See section “Function codes and required data”.


(continued)

15 Sep 10:36 +15°

FUNCTION OF KEY 0301


15 Sep 10:36 +15°

SELECT KEY C 0301 XXXX


15 Sep 10:36 +15°

FUNCTION OF KEY C 0301 XXXX YY


15 Sep 10:36 +15°

ASSOCIATED NUMBER C 0302 XXXX YY ZZ




ALLOCATE A FUNCTION TO A PROGRAMMABLE KEY(continued)

Enter the associated numberSee section “Function codes and required data”.



FUNCTIONCHARACTERISTICS Specific details on some of the functions you can program on

the programmable keys.

Name selection Name selection is the basic function for all programmablekeys and it means that a call can be initiated by pressing onesingle designated key.

Note: “Name selection” is also called “Dial-by-name”.

Name selection is used to obtain the following functions:• Extensions or facilities can be called via a directory number• External call subscribers can be accessed via a common

abbreviated number• Postdialling to initiate facilities that are activated via postdialling

External line With this function, an external line is represented by a pre-programmed key on the telephone. For each externalline, a function key has to be programmed. Which meansthat you are able to monitor the state of traffic for every pro-grammed external line (e. g. free, busy). You can also estab-lish an external call by pressing the external line key.



Supervision With an extension's directory number on a key, it is possibleto activate the supervision function and do the following:

• Call the extension• See the extension's telephone situation• Answer calls to the extension• Use the key as answer key for common call pick-up• Answer calls to other extensions in a work group• Use the key for mutual monitoring (supervision) of various

directory numbers (executives and secretaries) in secretary function

Loudspeakerpaging With a pre-programmed “Paging-key” the extension can page

all extensions in a group and give a voice message.

Immediate answer An internal call to a handsfree telephone (extension) willresult in automatic answer and the telephone is switched into handsfree mode.

Note: If command “0181” is set to “YES”, an Immediateanswer key cannot be programmed.

Enter key To speed up your programming you can program an “Enter-key”. The recommended programmable key is key 05 (key E).

R-key, Account number,Number secrecy,Malicious callidentification These functions cannot be programmed by the users themselves,

it is therefore likely that programming of these functions mightbe requested.

(continued)



FUNCTIONCHARACTERISTICS(continued)

Conversationrecording The conversation recording facility makes it possible for the

initiating user to store the ongoing telephone conversation inthe individual mailbox by simply pressing the recording key(not available for the Operator's Console).

Note: If command "0189" ist set to "NO", the respective extension cannot be recorded by any other internal extension.

Warning!Recording a conversation without prior notice to the otherparty may be an illegal act. Forwarding or playback of thisrecorded conversation to a third party without prior permissionmay be an illegal act.

It is obligatory for the recording initiator, to ask the other partyin advance for permission and to inform the same of the purpose and further usage of this particular recording.The adherence to the relevant legislation is the exclusiveresponsibility of the user, offences can be criminally prosecuted. Neither the manufacturer nor the dealer of this product isresponsible for the abuse of this feature by the user or for anydamages caused thereby.

Note: This feature may be restricted or not available. The systemadministrator or service technician must be fully aware of thelegal situation when activating this feature. Furthermore, a conference tone can be audible during the entire recording.



FUNCTION CODESAND REQUIRED DATA

Programming Function Function Associated Ringingname name code number character

NAMECALL Dial-by-name 10 Extension number —SUFFIX DIGIT Camp-on 11 4 —

Automatic callback 11 5 —Answer calls, another extension 11 6 —Radio paging 11 7 —Intrusion 11 8 —

EXTERNAL LINE External line 12 Directory number of line 0–4SUPERVISION Supervision/Telephone attendance 13 Extension number 0–4DEDIC. LINE Intercom line 14 Extension number 0–4VOICE PAGING Loudspeaker paging 15 Number of group (0–7) —COMM. MAILBOX Common mailbox 18 Common mailbox no. —SUPERV. SLAVE Supervision secondary 19 — 0–4R-KEY R-key 25 — —BUSY LINE 2 Free on 2nd access 26 — —CONFERENCE Conference 27 — —IMMED. ANSWER Immediate answer 28 — —ACCOUNT CODE Account number 30 — —OPERATOR HOLD Operator hold 33 — —EXT. VOICE M. External voice mail 34 — —HOLD Hold 35 — —TRANSFER Transfer 36 — —SAVE Save/Redial 37 — —READ & Read & 38 — —* — * Enter key 39 — —NUMB SECRECY Number secrecy 40 — —MALICIOUS-ID Malicious call identification 41 — —LOG ON/OFF SLV Tandem configuration 43 — —CONV. RECORD Conversation recording 45 — —

* Function cannot be programmed via individual programming.

Ringing character:0 =No ringing.1 =Ringing.2 =Delayed ringing (after 10 seconds).3 =One single ringing signal. (The signal is muted).4 =One delayed ringing signal (after 10 seconds. The signal

is muted).



ALLOCATION TABLEFOR KEY NUMBERS Programmable keys on system telephones are identified by a

number 01 - 82. On the figures below the number for anindividual programmable key can be located.

Message/Conference

Inquiry

Line

2nd

Message

Info

Transfer

Diversion

Inquiry

Conference

Line 2

Read &

Line 1

Save/Redial

2nd

Message

Info

Diversion

Conference

Inquiry

Line 2

Read &

Line 1

Save/Redial

Transfer

2nd

Message

Info

Monitor

Loop 3

Off duty

Loop 2

Loop 1

Notify

Clear

Speech

Key panel 1 Key panel 2 Key panel 3 Key panel 4

A=15 A=32 A=49 A=66B=16 B=33 B=50 B=67C=17 C=34 C=51 C=68D=18 D=35 D=52 D=69E=19 E=36 E=53 E=70F=20 F=37 F=54 F=71G=21 G=38 G=55 G=72H=22 H=39 H=56 H=73I=23 I=40 I=57 I=74J=24 J=41 J=58 J=75K=25 K=42 K=59 K=76L=26 L=43 L=60 L=77M=27 M=44 M=61 M=78N=28 N=45 N=62 N=79O=29 O=46 O=63 O=80P=30 P=47 P=64 P=81Q=31 Q=48 Q=65 Q=82

Basic(Dialog 3210)

A=01B=02C=03

Standard/Economyplus(Dialog 3212/3211)

A=01B=02C=03D=04

Operator´s Console(Dialog 3214)

A=01B=02C=03

Executive(Dialog 3213)

E=05F=06

A=01 G=07B=02 H=08C=03 I=09D=04 J=10

K=11L=12M=13N=14

CALL FORWARDING


CALL FORWARDINGGENERAL When extensions are not available to take calls or decide to

answer their calls on another extension, it is useful to forward calls to an alternate answering position.

Note: Some functions can be programmed by extension users.

CALL FORWARDINGADDRESS Program a call forwarding address:

Command Function0112 Diversion address0113 Follow me address

Note: Diversion address must be the same for all types of diversion.

Select required command from the table above




Enter directory number of the answering position



CALL FORWARDING


CALL FORWARDINGTYPE Program the type of call forwarding:

Command Function0109 Direct diversion0110 Diversion on no reply internal?0111 Diversion on busy internal?0156 Direct diversion external?0157 Diversion on no reply external?0158 Diversion on busy external?0159 Direct diversion internal?

Select required command from the table above




Enter Confirm with “YES” and press (pre-programmed)


BYPASS CALL FORWARDING Bypass call forwarding makes it possible for an extension to call

another extension, even if call forwarding is activated on it.

Set command “3082” to “YES” in the category listSee chapter “Category lists”.



COMMONABBREVIATEDNUMBERS GENERAL Frequently used external numbers are stored as ”common

abbreviated numbers” in the exchange. Common abbreviatednumbers have a maximum of 4 digits and can be dialledfrom every extension that has the authority to do so. It ispossible to program 1000 common abbreviated numbers.

A common abbreviated number can also be stored as"incomplete", for example all digits can be stored except theextension number itself in a DID-number, i.e. the comple-menting digits or another programmed abbreviated numbercan be dialled by the users themselves.

Tip! Before you program a common abbreviated number, youshould check the available directory number series.

Note: Directory number series cannot be created and modifiedvia the Executive telephone.

SHOW AVAILABLEDIRECTORY NUMBERSERIES How to show the programmed directory number series:

Press


Enter Press repeatedly to step through the lists (pre-programmed)


15 Sep 10:36 +15°

SHOW SHORT NO SER 5813 >




PROGRAM COMMONABBREVIATED NUMBERS Each common abbreviated number is programmed in an

abbreviated number table (category list).

Press


Enter the directory number


Enter the abbreviated numberThe number can consist of up to 23 digits (0-9, *, #).

Enter Press (pre-programmed)Numbers can be listed in the common abbreviated numberslist on the cover. How to allocate names to common abbrevi-ated numbers, see chapter “Handle directory numbers”.

Press to finish programmingor

Continue with “Allocate category lists to commonnumbers”

15 Sep 10:36 +15°

COMMON EXTERNAL NO 2501


15 Sep 10:36 +15°

COMMON EXTERNAL NO C 2501 XXXX >




ALLOCATECATEGORY LIST TOCOMMON NUMBERS Each extension and each abbreviated number can be allocated

with an abbreviated number category (0-3), i.e. a commonnumber is only available if you have the correct class of service.

Category for a common number During command mode, select command for the preferred

category (0-3):

Command Category2502 02503 12504 22505 3

Example: Open directory number 602 for category 1.

Press


Enter the directory number


Confirm with “YES”Y = Open for category 1. N = Blocked for category 1 (default data).



(continued)



ALLOCATECATEGORY LIST TOCOMMON NUMBERS(continued)

Category for anextension Allocate an abbreviated number category to an extension.

Press




Enter category (0-3)Default data = 0.



15 Sep 10:36 +15°

COMMON SHORT NO COS 0105


CALL METERING


CALL METERINGGENERAL Extension users equipped with a display phone can controll

most of the call metering functions themselves. To optimizethe use of call metering functions, the following selectedfunctions are helpful.

OWN COST COUNTER This is useful, when an extension user want to check theaccumulated costs of his own counter. To activate function:

Set command “3075” to “YES” in the selectedcategory listSee chapter “Category lists”.

COST COUNTERFOR OTHERS With the correct authority, extension user can read out and

reset the cost counters for other extensions and trunk lines. If the system is equipped with a printer a printout can be initiated.

Note: To change the Password to read out cost counters for otherextensions, see chapter “Password”.

Read out costcounter for others


Print out cost counter for others


Reset cost counter for others


CALL METERING


CURRENCYIDENTIFIER

Press


Enter the abbreviation for the desired currencyFor example: ATS, EUR or SEK



The following commands can also control the meteringinformation:

Command Function0146 Meter info allowed?0147 Type of metering info6711 Decimals in cost6712 Currency identifier last6713 Cost limit

15 Sep 10:36 +15°

CURRENCY UNIT 6710


INTERNAL MESSAGE SYSTEM


INTERNAL MESSAGESYSTEM GENERAL Internal message system means that messages can be sent from

one extension to another. There are three kinds of message:

• "Call-back" message• Voice message• Text message

You can control if an extension is allowed to send messages,return messages or control messages for others via the selectedcategory list, see section “Control internal message functions”.Regarding message functions that can be controlled by theextension users themselves, see the related user´s guides.

The total handling capacity for the system is 1000 messages.

Notes: Messages are protected in the event of power failure. Allrecorded messages will be erased, if a cold start is made.

The number of message keys are the same as number of program-mable keys, see chapter “Allocate number of programmable keys”.

CONTROL INTERNALMESSAGEFUNCTIONS To allow access of a certain message function:

Set one of the following commands to “YES”See chapter “Category lists”.

Command Function3014 Send message from others ?3015 Send voice message ?3016 Send text message ?3017 Send "call me" message ?3066 Return messages ?3067 Control messages ?

(continued)

INTERNAL MESSAGE SYSTEM


CONTROL INTERNALMESSAGEFUNCTIONS(continued) Following command groups can also control the message system:

Group Function43 Message and Information data44 Voice announcement recording45 Pre-defined information46 Voice memory card control47 Voice answer reference

Password check forretrieving internalmessages To avoid an unauthorized internal retrieving of messages, a

password check (=authorisation code) can be programmed.

Press




Confirm with “YES”Y = Check password. N = Skip password check.



Note: Make sure command “0117” is set to “YES”

MAILBOX SYSTEM


MAILBOX SYSTEMGENERAL The mailbox system offers internal and external callers the

possibility to leave messages in a user’s mailbox. The callerhears a (personal) greeting announcement and, if programmed,the directory number of the extension which has activated thediversion. The caller has to respond to the voice prompt byDTMF tones and the message is stored including the sender,date and time of the recording.

This function can be used e.g. to replace an answeringmachine. Messages can be retrieved internally and externally.

Any user may divert his/her extension to a mailbox system.All types of diversion are possible. There are two differenttypes of mailbox systems:

• Individual mailbox system• Common mailbox system

When a message has been left in the individual mailbox,this will be indicated by a flashing "Message-key" lamp (onthe Analogue telephone this could be indicated by a specialdial tone). To indicate messages in a common mailbox, a separate programmable "Common mailbox key" is required.

Note: Mailbox directory numbers cannot be created, deleted oraltered via a system telephone.

INDIVIDUAL MAILBOXSYSTEM The individual mailboxes can only be accessed via an exten-

sion that can invoke diversion or follow me to the individualmailbox system.

Access to individual mailbox system If an extension is allowed to retrieve individual messages is

determined by the selected category list (command number3080 has to be set to “YES” in the selected category list). Seechapter “Category lists”.

MAILBOX SYSTEM


COMMON MAILBOXSYSTEM The common mailbox system is independent of the individual

mailbox system and contains 16 common mailboxes. Each com-mon mailbox can be accessed individually by its directory number.

Access to common mailbox system This command specifies from which common mailbox

the extension can retrieve messages.

Note: This command does not influence the ability to store mes-sages to common mailboxes. The moment a common mailbox iscreated, it is possible to store messages to it.

Press




Enter Enter the common mailbox number (0-15) and press(pre-programmed)

Enter Confirm access with “YES” or “NO” and press (pre-programmed)

Press to finish programmingHow to set up a Common mailbox key, see section “Createfacility access category lists” and chapter “Allocate functions toprogrammable keys”.

15 Sep 10:36 +15°

ACCESS COMMON M-BOX 0501


DATE AND TIME


DATE AND TIMEGENERAL For the system you can set:

• Date (year, month, day)• Day of week• Time (hour, minute, second)• 12 hour mode display

SET DATE

Press


Enter Press again (pre-programmed)

Enter year, month and day (YYMMDD)For instance 000101 to set it to 1st of January year 2000.


Press to finish programmingThe system is updated with the new year, month and day.See example below:

15 Sep 10:36 +15°

990915 6101

return

01 Jan 10:37 +15°

ANDERSEN ANDREAS 200

directory redial prog

DATE AND TIME


SET DAY OF WEEK

Press


Enter Enter day of the week and press (pre-programmed)1=Sunday, 2=Monday ......7=Saturday.


SET TIME

Press


Enter Press again (pre-programmed)

Enter time (HHMMSS)For instance 141500 to set it to exactly 14:15 in the afternoon.


Press to finish programmingThe system is updated with the new time.

01 Jan 10:38 +15°

DAY OFWEEK 1=SUNDAY 6102 3


01 Jan 10:38 +15°

103845 6103

return

DATE AND TIME


12 HOUR MODEDISPLAY To set the displays to 12 hour mode:

Press


Confirm with “YES”

Enter Press (pre-programmed)The system is updated to 12 hour mode. See example below:


01 Jan 14:15 +15°

12 H MODE, DISPLAY 6104 NO


01 Jan 02:15 PM+15°

12 H MODE, DISPLAY 6104 YES


OTHER USEFUL FACILITIES


OTHER USEFULFACILITIES GENERAL This chapter descibes how to allow receiving of call-back-, camp-

on- and intrusion-calls and how to control the reminder function.

CALL-BACK,CAMP-ON ANDINTRUSION During command mode, select command for preferred function:

Command Function0106 Call-back0107 Intrusion0108 Camp-on

Example: Allow intrusion on extension 202.

Press




Enter Confirm with “YES” and press (pre-programmed)Intrusion is allowed on extension 202.


Notes: Commands 0106 - 0108 are passive functions, i.e. theydo not authorize the extension to perform the function againstanother extension.

An extension is allowed to initiate “Intrusion” if command 3004 is set to “YES”, see chapter “Category lists”.

OTHER USEFUL FACILITIES


REMINDER This descibes how to control the reminder function relatingringing time, pause time and number of reminder attempts.

Command Function8301 Ringing time8302 Pause time8303 Number of attempts

Example: Set the reminder to: ringing time=45 seconds, pause time=5seconds and number of attempts=4.

Press to set the ringing time


Press


Press


Press



Note: An extension is allowed to initiate “Reminder” if command 3069 is set to “YES”, see chapter “Category lists”.

COMMAND GROUPS AND NUMBERS


Command Commandnumber name

Group 01 - Extension parameters

0101 Facility COS 0102 Traffic group 0103 TCD-day COS 0104 TCD-night COS 0105 Common short no COS 0106 Call back allowed? 0107 Break-in allowed? 0108 Camp-on allowed? 0109 Direct diversion? 0110 Diversion on no reply internal ? 0111 Diversion on busy internal ? 0112 Diversion address 0113 Follow me address 0114 Ringing line 1 0115 Ringing line 2 0116 Hot line 0117 Authority code? 0118 Guest extension? 0119 Diversion time long 0120 Diversion time short 0121 DTMF to instrument? 0122 Long ring bursts ? 0123 Repeated call diversion? 0124 Call waiting tone?


0125 Voice mail extension? 0144 Hot line delay time 0145 Relay control 0146 Meter info allowed? 0147 Type of metering info 0149 Number secrecy? 0151 Tenant Group 0152 Override LCR? 0153 Direct carrier access LCR 0154 Limit routing choices LCR 0156 Direct diversion external 0157 Diversion on no reply external 0158 Diversion on busy external 0159 Direct diversion internal 0160 Password check retrieving messages

internally 0161 Music channel in hold state 0165 Diversion on no reply to slave 0166 Slave always logged on 0167 Ring on master and slave 0168 ACD key layout 0169 Directory number in subscribed PSTN

series? 0170 Number secrecy to CN net? 0172 Diversion on not available int. 0173 Diversion on not available ext.

COMMAND GROUPSAND NUMBERSGENERAL The BusinessPhone 250 / BusinessPhone 50 has the

following command structure:

Command group Type of commands0XXX Extension1XXX Trunk 2XXX System3XXX - 4XXX Facility5XXX - 6XXX Operating7XXX Maintenance8XXX Hotel and paging

COMMAND GROUPS AND NUMBERS You have access to the following commands:


0176 Call Diversion to a CN number allowed?0177 Initiate Call back to CN? 0178 ISDN caller list allowed? 0179 TCD suffix dialling COS - day 0180 TCD suffix dialling COS - night 0181 Permanent immediate answer allowed? 0183 Directory book allowed?0184 Individual call diversion internal0185 Individual call diversion external0186 Handle cordless display text0189 Conversation recording allowed?0190 Handover IP call allowed?0191 Call cabin extension

Group 02 - Programmable keys resources

0201 Number of programmable keys 0202 Number of individual short no.

Group 03 - Programmable keys

0301 Function of key 0302 Associated Number 0303 Ringing alternative 0304 Priority

Group 04 - Individual short numbers

0401 Extensions - Individual short number

Group 05 - Access to common mailbox

0501 Receive message

Group 10 - Trunk parameters

1022 Voice info to trunk allowed?

Group 11 - Trunk answering position

1101 Answering position at day 1102 Answering position at night 1103 Reroute position at day 1104 Reroute position at night

Group 12 - Trunk line signal

1201 Line signalscheme


Group 20 - System data

2034 Initiate dial tone at LCR

Group 22 - Number analysis

2201 TCD-analysis2202 Open for TCD COS 1 2203 Open for TCD COS 2 2204 Open for TCD COS 3 2205 Open for TCD COS 4 2206 Open for TCD COS 5 2207 Open for TCD COS 6 2208 Open for TCD COS 7 2209 Open for TCD COS 8

Group 25 - Common short numbers

2501 Common short numbers2502 Open for short numbers COS 0 2503 Open for short numbers COS 1 2504 Open for short numbers COS 2 2505 Open for short numbers COS 3 2530 Single FN handling

Group 28 - Short no. open for tenant

2801 Open for tenant group 0

Group 30 - Facility access

3001 Day/night initiation3002 Transfer before answer ? 3003 System programming ? 3004 Intrusion ? 3005 Conference ? 3006 Loudsp. paging group 0 ? 3007 Loudsp. paging group 1 ? 3008 Loudsp. paging group 2 ? 3009 Loudsp. paging group 3 ? 3010 Loudsp. paging group 4 ? 3011 Loudsp. paging group 5 ? 3012 Loudsp. paging group 6 ? 3013 Loudsp. paging group 7 ?3014 Send message from others ? 3015 Send voice message ? 3016 Send text message ? 3017 Send "call me" message ? 3018 Give info for others ?



(continued)



COMMAND GROUPS AND NUMBERS(continued)


3019 Give voice info ? 3020 Give text info ? 3021 Give predefined info ? 3022 Day/night system 3023 Day/night trunk group 1 3024 Day/night trunk group 2 3025 Day/night trunk group 3 3026 Day/night trunk group 4 3027 Day/night trunk group 5 3028 Day/night trunk group 6 3029 Day/night trunk group 7 3030 Day/night trunk group 8 3031 Program namecall ? 3032 Program suffix digit ? 3033 Program external line ? 3034 Program supervision ? 3035 Program dedicated line ? 3036 Program loudspeaker paging ? 3037 Program ACD-group ? 3038 Program busy line ? 3039 Program conference ? 3040 Program immediate answer ? 3041 Program ACD ready ? 3042 Program R key ? 3043 Program account code ? 3044 Program ACD supervision 3045 Program ACD clerical 3046 Program ACD help 3047 Program operator hold 3048 Program external voice mail 3049 Program malicious call ID ? 3050 Program number secrecy ? 3052 Program com. message key? 3053 Program logon/out slave key 3054 Program supervise slave key 3055 Program ACD pause key? 3056 Program conversation recording key? 3060 Room status view? 3061 Check in/out? 3062 Wakeup ordering? 3063 Wakeup for others? 3064 Paging ? 3065 Common hold ?


3066 Return messages ? 3067 Control messages ? 3068 Print ACD statistics ? 3069 Reminder ordering ? 3070 Room to room / DID bar ? 3071 Ext. voice mail indication? 3072 Silent intrusion ? 3073 Alarm extension ? 3074 Read alarm ? 3075 Read own meter ? 3076 Read others meters ? 3077 Print others meters ? 3078 Reset others meter ? 3079 Malicious call ID ? 3080 Receive message ? 3082 Bypass Call Diversion ? 3083 Day/night ACD group 0 3084 Day/night ACD group 1 3085 Day/night ACD group 2 3086 Day/night ACD group 3 3087 Day/night ACD group 4 3088 Day/night ACD group 5 3089 Day/night ACD group 6 3090 Day/night ACD group 7 3091 Day/night all ACD groups 3093 Individual external call diversion3094 Conversation recording

Group 34 - PBX group members

3401 PBX-member´s dir. no

Group 35 - PBX group conditions

3501 Random selection ? 3502 Exit position of the PBX - group3503 PBX queue announcement reference3504 PBX queue announcement delay3505 PBX queue announcement overflow time

Group 37 - ACD common data

3701 Period initiate 3704 Queue tone?




3705 ACD-I/O monitor frequency 3706 ACD I/O port for PC-graph 3707 Print statistics 3708 ACD I/O port for MIS 3709 New agent = last? 3710 Pause time 3711 Non ACD callcode request ? 3712 Display clerical time ?

Group 38 - ACD group data

3801 ACD-group number 3802 Time receive answer 1 3803 Time receive answer 2 3805 Number of calls 3806 Number of answered calls 3807 Average queuing time3810 Statistic time (T1) 3811 Statistic time (T2) 3812 Answered calls (-T1) 3813 Answered calls (T1+) 3814 Disconnected calls (-T1) 3815 Disconnected calls (T2+) 3816 Maximum queue length 3817 Dynamic queue function? 3818 Queue info = position? 3819 No answer time 3820 Clerical time 3821 ID-code required? 3822 Callcode required? 3823 Monitor answer announcement?3824 ACD reroute position 3825 Overflow time 3826 Individual greeting per agent 3827 ACD answer position night 3828 Multiple call code during clerical state

allowed ? 3829 Number of timeouts ? 3830 Clerical time ended by key 3831 Used Music on Hold source

Group 39 - ACD voice answer

3901 1st ACD voice answer reference 3902 2nd ACD voice answer reference 3903 ACD answer announcement


Group 40 - Operator functions

4001 Alternative answering position 4003 Answering time 4004 Cyclical selection ? 4005 Auto. answer supervision time 4006 Queue announcement time 4007 Queue announcem. reference

Group 41 - Operator individual

4101 Operator line position 4102 Operator answer reference 4103 Ringburst at queue?

Group 42 - Group call pick-up

4201 Directory number of member

Group 43 - Message and Information data

4301 Max. time for speech message 4302 Max. time for speech info 4303 Max. time for speech announcement 4304 Time to keep message 4305 High message quality? 4306 High information quality? 4307 High announcement quality? 4308 No answer to sender (days) 4309 Keep answered call me 4310 Keep answered voice 4311 Keep answered text 4312 Short message store? 4314 Simultaneous retrievings

Group 44 - Voice announcement recording

4401 Voice announcements 4402 Information 4403 Months 4404 Dates 4405 Hours 4406 5 Minutes interval 4407 Hours - language 2 4408 5 Minutes interval - language 2 4409 Hours - language 3 4410 5 Minutes interval - language 3 4411 AA reference number 4412 Voice message prompts 4413 Message prompts - language 2 (continued)





4414 Message prompts - language 34415 Welcome individual 4416 Retrieving individual 4417 Welcome common 4418 Retrieving common 4419 Digits 4420 Digits - language 2 4421 Digits - language 3 4422 Common voice prompts 4423 DISA voice prompts4424 Announcements for trunks 4425 ACD anno 1-255 4426 CTI-AA prompts 1- 24 4427 Recording music announcement4428 Recording of additional Mailbox Voice

prompts4429 Recording of months language 24430 Recording of dates language 24431 Recording of months language 34432 Recording of dates language 34433 Recording of Mailbox content information

Voice prompts language 14434 Recording of Mailbox content information

Voice prompts language 24435 Recording of Mailbox content information

Voice prompts language 34436 Queue announcements for PBX groups4450 Loading voice anno

Group 45 - Pre-defined information

4501 Text 1 - 35 characters 4502 Meaning of digits 1 - 4

Group 46 - Voice memory card control

4601 Record message allowed ?4602 Record info allowed ? 4603 Record announcement allowed? 4604 VMU resources check

Group 47 - Voice answer reference

4701 Voice answer reference


Group 48 - Voice paging groups

4801 Member of voice paging grp.0? 4802 Member of voice paging grp.1? 4803 Member of voice paging grp.2? 4804 Member of voice paging grp.3? 4805 Member of voice paging grp.4? 4806 Member of voice paging grp.5? 4807 Member of voice paging grp.6? 4808 Member of voice paging grp.7? 4809 Voice paging volume

Group 52 - Define password

5201 Password for level 0 5202 Password for level 15208 Recall control

Group 53 - Define authority level

5301 Define authority level

Group 56 - Control of directory number

5603 Swap extension number (on-line) 5621 Define system access 5623 LCR directory number

Group 58 - Show number plan

5801 Show total survey 5802 Show extension 5803 Show trunk 5804 Show route 5805 Show PBX group 5806 Show background music 5807 Show ACD-group 5808 Show pick-up group 5809 Show voice answer 5810 Show FN series5811 Show operator 5812 Show paging 5813 Show short number serie




Group 59 - Cross reference

5901 Dirno -> facility 5902 Line position -> dirno

Group 60 - I/O ports

6006 Device type 6007 Characterset 6009 Baudrate 6010 Master/slave 6011 Autoselect allowed? 6012 Route on request 6013 Dial attempts 6014 Dialed number 6015 Dial pause local (seconds) 6016 Modem init string 6017 Mode selection for serial IF

Group 61 - Date & Time

6101 Set year month day 6102 Day ofweek 6103 Set hour minute second 6104 12 H mode display

Group 65 - Administration data for dirno

6501 Administration data internal 6502 List internal data 6510 Administration data external 6511 List external data

Group 66 - Administration data for extension

6601 Administration data for extension

Group 67 - Call metering

6701 I/O port 6702 Lines/page 6703 Printout header 1 6704 Printout header 2 6705 Printout header 3 6706 Printout header 4 6710 Currency identifier 6711 Decimals in cost 6712 Currency ID last?


6713 Cost limit 6720 Password system

Note: See also command group 84.

Group 68 - Tenant specifics

6803 Tenant route

Group 71 - Hardware utility

7102 Update card position

Group 80 - Hotel

8001 Room status change 8002 Room to room bar 8003 Room to room open 8004 Hotel answering position 8006 Wake-up ring time 8007 Wake-up ring pause 8008 Wake-up ring repeats 8009 Wake-up language 1 8010 Wake-up language 2 8011 Wake-up language 3 8012 Wake-up answer announcement 1 8013 Wake-up answer announcement 2 8014 Wake-up answer announcement 3 8015 Wake-up order reference 1 8016 Wake-up order reference 2 8017 Wake-up order reference 3 8018 Wake-up order time 1 8019 Wake-up order time 2 8020 Wake-up order time 3 8021 RTR/DID time bar. status 8030 Guest instrument key A 8031 Guest instrument key B 8032 Guest instrument key C 8033 Guest instrument key D 8034 Guest instrument key E 8035 Guest instrument key F 8036 Guest instrument key G

Group 82 - Paging receiver

8201 Paging receiver dirno 8202 Paging search code 8203 Paging receiver type

(continued)





Group 83 - Reminder

8301 Reminder ringing time (sec.) 8302 Reminder pause time (minutes) 8303 Reminder attempts 8304 Reminder answer announcem.

Group 84 - Call metering

8420 Carrier open 8421 Account code 8422 Authority code 8424 Pulse cost metering

Note: See also command group 67.

Group 85 - Message group parameters

8501 Individual message welcome, storing; Welcome 1

8502 Individual message welcome, storing; Play directory number

8503 Individual message welcome, storing; Welcome 2

8507 Common mailbox welcome, storing; Welcome 1

8508 Common mailbox welcome, storing; Welcome language 2

8509 Common mailbox welcome, storing; Welcome language 3

8510 Individual message welcome, retrieving; Welcome

8511 Common mailbox welcome, retrieving;Welcome

8512 Exit position for individual message


Group 87 - Automated attendant

8701 Automated Attendant general announcement reference

8702 Automated Attendant error announcement reference

8703 Digit 0 related directory number 8704 Digit 1 related directory number 8705 Digit 2 related directory number 8706 Digit 3 related directory number 8707 Digit 4 related directory number 8708 Digit 5 related directory number 8709 Digit 6 related directory number 8710 Digit 7 related directory number 8711 Digit 8 related directory number 8712 Digit 9 related directory number 8713 AA error reroute position 8714 Waiting for full directory number

Group 89 - CTI I/O port

8901 CTI port

INDEX


Page12 hour mode display .....................................49Account number.............................................31Allocate category list to common numbers .....39Allocate category lists to directory numbers ....23Allocate functions to programmable keys........28Allocate names to directory numbers ..............18Allocate number of individual short numbers.................................................26Allocate number of programmable keys ..........24Allocation table for key numbers ....................34Allocation tables for number of programmablekeys and individual abbreviated numbers........27Bypass call forwarding ....................................36Call forwarding...............................................35Call forwarding address ..................................35Call forwarding type .......................................36Call metering..................................................41Call-back ........................................................50Call-back, camp-on and intrusion ..................50Camp-on ........................................................50Category for an extension ...............................40Category lists ..................................................21Change password ............................................15Command groups and numbers .....................52Commands with extra data field .....................10Common abbreviated numbers.......................37Common mailbox system ...............................46Control internal message functions.................43Conversation recording...................................32Copy function ................................................11Cost counter for others...................................41Create facility access category lists...................21Currency identifier .........................................42Date and time.................................................47Description.......................................................5Enter key ........................................................31External line ...................................................30Function codes and required data ...................33

PageHandle directory numbers ..............................17Immediate answer...........................................31Individual mailbox system ..............................45Internal message system ..................................43Intrusion.........................................................50List directory numbers....................................19Loudspeaker paging ........................................31Mailbox system...............................................45Malicious call identification............................31Name selection ...............................................30Navigating commands and individuals ...........10Navigating menus ...........................................10Navigation and editing during programming..................................................10Number secrecy ..............................................31Other useful facilities ......................................50Own cost counter ...........................................41Password .........................................................15Password check for retrieving internal messages ............................................44Password to read out cost counters for others ........................................................16Program common abbreviated numbers..........38Programmable keys .........................................24Programming mode ..........................................7R-key ..............................................................31Read directory numbers..................................19Reminder........................................................51Set date...........................................................47Set day of week...............................................48Set time ..........................................................48Show available directory number series ...........37Start system programming ................................6Supervision .....................................................31Switch position of two extension numbers......20Welcome...........................................................3Write text........................................................14

NOTES


NOTES


NOTES




DESIGNATION CARD MANAGER CD-ROM

CD-ROM On the CD you will find helpful products and all availableuser´s guides in electronical format.

Hardware requirements:CPU Pentium 166MHz32 MB RAM15 MB free memory on hard disk (optional)VGA 800*600, 8 bit, 256 colorsSound card (recommended)CD-ROM drive (12x)

Software requirements:Operating system: MS Windows 9x, MS Windows NT 4 (service pack 3 or higher)

No CD-ROM?Please send an e-mail to: [email protected] we will send you a personal copy for free!

Designation CardManager The Designation Card Manager is the tool for design-

ing and printing your personal designation cards.

Also included All user documentation as pdf-files, a quick reference help system, a screen saver and a demo version of ourBusinessPhone Computer Based Training tool.



Company or name Short no. Complete number

SAG_TF1A 99-10-14 14.46 Sida 2 (1,1)


DIRECTORY NUMBERS

Function NumberAccount number 1Account number 2Account number 3Account number 4Automated attendantBackground music numberCall pick-up code, group 1Call pick-up code, group 2Call pick-up code, group 3Call pick-up code, group 4Call pick-up code, group 5Call pick-up code, group 6Call pick-up code, group 7Common bellCommon mailbox numberDirect inward system access (DISA)DoorphoneExternal line number 1External line number 2Individual mailbox numberLeast cost routingPassword to read out cost counters for othersTie line number 1Tie line number 2

POST DIALLING DIGITS

Function NumberAnswer calls on another extensionAutomatic call-backCall waitingCamp-onIntrusionRadio paging

DIRECTORY NUMBERS

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y opinion on the BusinessPhone 250 /

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inistrator´s Guide,

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BS 102 199 R

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Extension Name of Telephone Individual Call Facility Traffic TCD Short no.number user set (type) mailbox no. pick-up access group categ. categ.

group categ. categ.


BusinessPhone 250 - System Administrator´s GuiBusinessPhone 50 - System Administrator´s Gui

CATEGORY LISTS FOR FACILITY ACCESSEXTENSION CONFIGURATION

BUSINESSPHONE 250 / BUSINESSPHONE 50 – VERSION 4.0

SYSTEM ADMINISTRATOR´S GUIDE

Copyright © 2000. Ericsson Austria AG. All rights reserved.

This document contains proprietary information which is protected by copyright. Nopart of this document may be reproduced or transmitted in any form or by any means,electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Austria AG, Vienna, Austria.

The information in this document is subject to alteration without prior notice.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TOTHIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein norfor incidental or consequential damages in connection with the furnishing, performance or use of this material.

Ericsson Austria AGPottendorfer Strasse 25-27A-1121 Vienna, AustriaTelephone: +43-1-81 100-5450Telefax: +43-1-81 100-5437


DISCLAIMER



SAGC_R1A 99-10-14 14.45 Sida 2 (1,1)





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Ericsson is the leading communications supplier, combining innovationin mobility and Internet in creating the new era of mobile Internet.Ericsson provides total solutions covering everything from systems andapplications to mobile phones and other communications tools. Withmore than 100,000 employees in 140 countries, Ericsson simplifiescommunications for customers all over the world.

Read more at http://www.ericsson.com/pressroom


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Category list numberCommand number and name 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 153048 - Program external voice mail 3049 - Program malicious call ID ? 3050 - Program number secrecy ? 3052 - Program com. message key? 3053 - Program logon/out slave key 3054 - Program supervise slave key 3055 - Program ACD pause key? 3056 - Prog. conversation recording key?3060 - Room status view? 3061 - Check in/out? 3062 - Wakeup ordering? 3063 - Wakeup for others? 3064 - Paging ? 3065 - Common hold ? 3066 - Return messages ? 3067 - Control messages ? 3068 - Print ACD statistics ? 3069 - Reminder ordering ? 3070 - Room to room / DID bar ? 3071 - Ext. voice mail indication? 3072 - Silent intrusion ? 3073 - Alarm extension ? 3074 - Read alarm ? 3075 - Read own meter ? 3076 - Read others meters ? 3077 - Print others meters ? 3078 - Reset others meter ? 3079 - Malicious call ID ? 3080 - Receive message ? 3082 - Bypass Call Diversion ? 3083 - Day/night ACD group 03084 - Day/night ACD group 13085 - Day/night ACD group 2 3086 - Day/night ACD group 3 3087 - Day/night ACD group 4 3088 - Day/night ACD group 5 3089 - Day/night ACD group 6 3090 - Day/night ACD group 7 3091 - Day/night all ACD groups 3093 - Individual external call diversion3094 - Conversation recording

AustriaEricsson Austria AGPottendorfer Strasse 25-27A-1121 Vienna, AustriaTelephone: +43-1-81 100-5450Telefax: +43-1-81 100-5437http://www.ericsson.at


United KingdomEnterprise DistributionEnterprise Networks and DatacommsTelecommunications CentreEricsson Way, Burgess HillWest Sussex RH15 9UBTelephone: +44-(0)1444-234567Telefax: +44-(0)1444-874299http://www.ericsson.co.uk






Ericsson is the leading communications supplier, combining innovationin mobility and Internet in creating the new era of mobile Internet.Ericsson provides total solutions covering everything from systems andapplications to mobile phones and other communications tools. Withmore than 100,000 employees in 140 countries, Ericsson simplifiescommunications for customers all over the world.

Read more at http://www.ericsson.com/pressroom


inte

d on

chl

orin

e fr

ee p

aper

. Pri

nted

gui

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N/L

ZT

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102

1199

R2A


Category list numberCommand number and name 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 153048 - Program external voice mail 3049 - Program malicious call ID ? 3050 - Program number secrecy ? 3052 - Program com. message key? 3053 - Program logon/out slave key 3054 - Program supervise slave key 3055 - Program ACD pause key? 3056 - Prog. conversation recording key?3060 - Room status view? 3061 - Check in/out? 3062 - Wakeup ordering? 3063 - Wakeup for others? 3064 - Paging ? 3065 - Common hold ? 3066 - Return messages ? 3067 - Control messages ? 3068 - Print ACD statistics ? 3069 - Reminder ordering ? 3070 - Room to room / DID bar ? 3071 - Ext. voice mail indication? 3072 - Silent intrusion ? 3073 - Alarm extension ? 3074 - Read alarm ? 3075 - Read own meter ? 3076 - Read others meters ? 3077 - Print others meters ? 3078 - Reset others meter ? 3079 - Malicious call ID ? 3080 - Receive message ? 3082 - Bypass Call Diversion ? 3083 - Day/night ACD group 03084 - Day/night ACD group 13085 - Day/night ACD group 2 3086 - Day/night ACD group 3 3087 - Day/night ACD group 4 3088 - Day/night ACD group 5 3089 - Day/night ACD group 6 3090 - Day/night ACD group 7 3091 - Day/night all ACD groups 3093 - Individual external call diversion3094 - Conversation recording

AustriaEricsson Austria AGPottendorfer Strasse 25-27A-1121 Vienna, AustriaTelephone: +43-1-81 100-5450Telefax: +43-1-81 100-5437http://www.ericsson.at


United KingdomEnterprise DistributionEnterprise Networks and DatacommsTelecommunications CentreEricsson Way, Burgess HillWest Sussex RH15 9UBTelephone: +44-(0)1444-234567Telefax: +44-(0)1444-874299http://www.ericsson.co.uk


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SAGC R1A 00-02-07 17.10 Sida 1 (1,1) CATEGORY LISTS FOR ...edwardgodden.com/downloads/utilities/businessphone... · Ericsson is the leading provider in the new telecoms world, with