Upload
osborn-edwards
View
214
Download
0
Tags:
Embed Size (px)
Citation preview
Safety & Security @ your Safety & Security @ your librarylibrary
Lisa Matte, MLS◦Director, Jervis Public Library (7+
years) Association Library
◦Teen Services Librarian, Jervis (8 years)
◦Retail Bookseller for Borders (4 years)◦Manager at McDonald’s and Wendy’s
(6 years)
Safety & Security @ your Safety & Security @ your librarylibrarySituation ExperienceEmployees selling drugs at workEmployees stealing money from cash
registerActive shooter .4 miles from workDomestic violence spilling into workplace
(public and employees)Employees stealing goodsPublic stealing goodsUse of alcohol by employees and the publicPublic and employees having sexual
encounters
How will today flow?How will today flow?
Ask questions when they come to you
Morning: Awareness and considerations
Lunch: noon-ish; 45 minutes
Afternoon: Begin a plan of action
Getting everyone on the Getting everyone on the same pagesame pageTrack incidents at your libraryConduct a concerns surveyDiscuss incidents at other
librariesEducate about vulnerabilityEducate about liability
◦Due Diligence◦Dereliction of Duty (civilian version)◦Wrongful hiring or retention◦OSHA right to safe workplace
Once all are on board: Once all are on board: ConversationsConversationsHow do you currently respond to:
◦Unacceptable behavior◦Illegal activity
How would you like to respond to:◦Unacceptable behavior◦Illegal activity
How do you balance these responses with confidentiality law?
NY Consolidated LawsNY Consolidated LawsCivil Practice Law and RulesCivil Practice Law and RulesARTICLE 45. EVIDENCE NY CLS CPLR § 4509 § 4509. Library records Library records, which contain names or other personally
identifying details regarding the users of public, free association, school, college and university libraries and library systems of this state, including but not limited to records related to the circulation of library materials, computer database searches, interlibrary loan transactions, reference queries, requests for photocopies of library materials, title reserve requests, or the use of audio-visual materials, films or records, shall be confidential and shall not be disclosed except that such records may be disclosed to the extent necessary for the proper operation of such library and shall be disclosed upon request or consent of the user or pursuant to subpoena, court order or where otherwise required by statute.
02/03
The Big PictureThe Big Picture
MorningSituations
Policy and procedure
Consequences (patrons, staff, mgmt.)
Physical features of building and grounds
The Big PictureThe Big Picture
After lunch: How to take actionIdentifyPrioritizeCreateCommunicateTrainAssess
Where are you now?Where are you now?The security/safety The security/safety continuumcontinuum
React < Deter < Prevent
Small libraries: Special Small libraries: Special considerationsconsiderationsYou can’t afford staff.
Can you afford not to do anything?
Have trustees rotate shiftsHave student interns assist with
projectsHave volunteers “staff” an area or
provide programs at times of high risk
Re-evaluate your hours of operation
The elephants in the roomThe elephants in the room
Sex offenders
Child pornography
Sex Offenders in the LibrarySex Offenders in the Libraryhttp://www.timesledger.com/stories/2012/43/
weprinlibraries_all_2012_10_25_q.html
Knowledge is Power!Knowledge is Power!http://www.criminaljustice.ny.gov/nsor/claws.htm
In the law, libraries are only mentioned as places where information about sex offenders can be distributed.
S.3744A “Provides that certain sex offenders who are released on parole may not enter public, association or free libraries.”
Bill approved by Senate, but not by the Assembly
(2011) http://legiscan.com/NY/text/S03744/id/207543 (2013)http://open.nysenate.gov/legislation/bill/S2459-
2013http://legiscan.com/NY/text/A05987
Why haven’t these Why haven’t these passed?passed?Stricken in federal courts in other
stateshttp://
www.firstamendmentcenter.org/sex-offenders-can-use-libraries-says-federal-judge
http://www.firstamendmentcenter.org/10th-circuit-rejects-library-ban-on-sex-offenders
Creative thinking in NYCreative thinking in NYAssembly Bill 5987http://legiscan.com/NY/text/A05987“Prohibits persons required to
maintain registration under the sex offender registration act from entering into an area or room in a public, association or free library designated as a children's section or designed primarily to serve a population under the age of eighteen.”
What does this mean for What does this mean for you?you?
When a sex offender enters the library, the response is, “How may I help you?”
Discuss and educate your boards, administration, staff
Child pornographyChild pornography
Legal loophole closedhttp://open.nysenate.gov/
legislation/bill/S7742-2011
It is illegal to possess child pornography; it is now unarguably illegal to view it online.
How would you do? How would you do? Patrons won’t return overdue
itemsPatrons are found having
intercoursePatron is masturbating in the
computer labPatron is drunk and crying loudlyPatron is smoking in the
bathroom
How would you do, con’t? How would you do, con’t? Barred patron is in the libraryPatron being on the computer
violates his or her parolePatron complains about a woman
breastfeeding in the Children’s Room
Patron steals another patron’s wallet
Discussions lead to policy Discussions lead to policy creation or fine tuningcreation or fine tuningPatron (and employee) Behavior
Computer Rules of Use
Internet Use Policy
Personal Property / Lost and Found
Unattended Children
Policy leads to procedurePolicy leads to procedureDevelop a documentation mechanism
◦ Paper or electronic◦ Address in any records retention policy you
haveDocument policy violation procedure
◦ What do we do if someone misbehaves?Create a matrix of progressive discipline
◦ From simple three strikes to more generous
◦ http://www.cincinnatilibrary.org/policies/standards.html
Train on procedure◦ Eliminates the “nobody told me” factor
Practice the procedure◦ Eliminates the nervousness
Policy/Rule/Procedure Policy/Rule/Procedure ViolationsViolationsProgressive disciplinePunishment should fit the
violationBenefit of the doubtDue processEnforceableEqually enforced by all staff for
all patrons◦Sleeping◦Mental illness
Barring a Patron from the Barring a Patron from the LibraryLibraryLibrary access = constitutional
right?◦Case law (sex offenders)◦Legal opinion in Ohio
Consequences and Barring a Consequences and Barring a Patron from the Library: Patron from the Library: ResourcesResourcesPolicy Writing: The Next Level
www.librarylaw.com/librarycases.doc
Standards of Library Behaviorhttp://www.cincinnatilibrary.org/policies/standards.html
Library Codes of Conduct: Patron Discipline and the Constitutionhttp://www.olc.org/pdf/ProgressiveDisciplineProblemPatronsVSSP.pdf
Reminder: Discussions Reminder: Discussions between administration and between administration and trusteestrusteesWhat do you do if a barred
patron is on site or doing what service they’re not allowed to access? (computer, etc.)
What do you do if someone is engaging in illegal activity?
When do you call police?Who can call the police?How do you balance patron
safety and patron confidentiality?
Building features: VisibilityBuilding features: VisibilityReact < Deter < PreventReact < Deter < PreventConcerns
◦Entrances/exits◦Stairwells◦Across rooms◦Around corners◦Elevators◦Any obstruction or place to hide
Tools◦Mirrors (React and Deter)◦Surveillance cameras (React and Deter)◦Moving furniture or decoration (React
and Deter)
Building features: VisibilityBuilding features: VisibilityReact < Deter < PreventReact < Deter < Prevent
Tools◦Mirrors (React and Deter)◦Surveillance cameras (React and
Deter)◦Moving furniture or decoration
(React and Deter)
Building features: Access to Building features: Access to non-public areasnon-public areasTools
◦Occupancy sensor lighting (React and Deter)
◦Audible alarm for occupancy (React and Deter)
◦Surveillance Cameras (React and Deter)◦Door (Deter) ◦Closed door (Deter)◦Chain across entry or signage indicating
staff only (Deter)◦Locked Door or Locked Elevator Buttons
(Prevent) Key or keypads with exit bar Be sure to adhere to fire code
Building features: Access to Building features: Access to non-public areas: Tools con’tnon-public areas: Tools con’tEntryways
◦Chain across entry (Deter)◦Signage indicating staff only (Deter)◦Closed door (Deter)◦Locked Door (Prevent)
Key or keypads with exit bar Be sure to adhere to fire code
◦Locked Elevator Buttons (Prevent)
Small libraries: Special Small libraries: Special considerationsconsiderationsYou can’t afford cameras.
Can you afford not to do anything? Remember due diligence
Install mirrors (visibility)Install door locks (access)Designate a safe area Purchase personal emergency
alarms
Building features: Non-public Building features: Non-public areas: Identification of areas: Identification of unauthorized personsunauthorized personsTools
◦Name tags or lanyards◦Communication◦Training on encountering an
unknown◦Training on awareness
Workplace Security Awareness from FEMA and DHS
http://emilms.fema.gov/is906/index.htm
Building features: Access Building features: Access to Cashto CashILS vs. retail cash managementEqually secure from public and staffPhysical barrier between public and
staffFace the publicStorage secured
◦Donation bucket attached◦Cash register vs. cash pouch◦Cash register locked◦Cash drawer in an office locked
Storage out of sight
Access to Cash: Procedural Access to Cash: Procedural concernsconcernsIssue numbered receipts with
carbonsReconcile drawer with ILSMake bank deposits at
unpredictable timesChecks and balances when possible
◦Two people count deposit and drawers◦One person place orders, different one
pay billsAudit or review regularly
Safety & Security @ your Safety & Security @ your library:library:Take ActionTake Action
Identify PrioritizeGather toolsCreate (and Crib!)CommunicateTrainAssess
Safety & Security @ your Safety & Security @ your library:library:IdentifyIdentify
Brainstorm situations, policies, procedures, and building features
Conduct a concerns surveyCustomize and complete a
building survey◦Google “Checklist for library and
building security” Choose the .doc to customize
Safety & Security @ your Safety & Security @ your library:library:PrioritizePrioritizePut the concerns in each category in
order of importance◦Liability◦Most likely to encounter◦Highest level of concern on survey
In a small library?Trustees take an active roleShare the work among multiple
librariesEnlist patrons
Safety & Security @ your Safety & Security @ your library:library:Gather toolsGather toolsSample policiesRelevant lawsArticles in professional journalsBooksLook for training providers outside
the profession ◦SHRM http://www.nysshrm.org/
chapters.php◦Chambers of Commerce◦Department of Labor◦American Red Cross ◦American Heart Association
Safety & Security @ your Safety & Security @ your library:library:Create & fine tuneCreate & fine tuneDraft policiesDocument proceduresCreate training materialsCreate progressive disciplineCreate a physical security planObtain pricingReview for enforceability and
practicalityReview by board, attorney, codes,
fire inspector
Safety & Security @ your Safety & Security @ your library:library:CommunicateCommunicateTell staff, etc. about the policy,
procedure, progressive discipline, upcoming security enhancements
Make the public policy manual, safety manual available to the public
Make the internal procedures accessible to staff
Is there a trend?Is there a trend?Does your library have…Does your library have…Question Yes No/Don’t
Know
Computer rules of use?
100% 0
Internet use policy?
95.7% 4.3%
Patron Behavior policy?
95.7% 4.3%
Is there a trend?Is there a trend?Do Do youyou know how to react know how to react to…to…Question Yes No/Don’t
Know
Patron who won’t get off computer?
66.7% 33.3%
Child pornography being viewed on Internet?
62.5% 37.5%
Someone who will not leave at closing?
54.2% 54.2%
Is there a trend?Is there a trend?Do Do youryour staff, volunteers, staff, volunteers, etc. know how to react to…etc. know how to react to…Question Yes No/Don’t
Know
Patron who won’t get off computer?
61.9% 38.1%
Child pornography being viewed on Internet?
63.6% 36.4%
Someone who will not leave at closing?
45.5% 54.5%
Is there a trend?Is there a trend?Gap between policy versus
application/procedureGap between administrator and
staff knowledge
Safety & Security @ your Safety & Security @ your library:library:TrainTrainIdentify training needsDocument training
◦Trainer and trainee sign off on trainingConsider tracking training on a
chartBe consistent
Training doesn’t cost. It pays.
Train for language.Train for language.
Instead of…Instead of…If only the patrons would not hog
the computers
Try…If only we had time limitsIf only we had more computersIf only we…
Instead of…Instead of…If only the patrons would leave at
closing time
Try…
Think React < Deter < Prevent
Instead of…Instead of…If only the patrons would be quiet
in the library
Try…
Instead of…Instead of…If only patrons would/would not
____________
Try…
Safety & Security @ your Safety & Security @ your library:library:AssessAssessVary type, timing
◦Announced and unannounced◦Written and observation◦Start simple
One question via email (documented)
Be reasonable and realisticUse the tool properlyDon’t let perfection be the enemy
of completion.
Practice: Active shooter Practice: Active shooter trainingtrainingView the
videohttp://www.youtube.com/watch?v=5VcSwejU2D0
Answer these questions with traditional and creative answers:◦How could you get out of the library?◦Where could you hide?◦What could you use to fight?
Complete FEMA traininghttp://emilms.fema.gov/IS907/
index.htm