Safety Psychology Conference 2017 Program

Phone: +64 9 927 1500 Fax: +64 9 927 1525 www.liquidlearninggroup.com Booking Code - W

Addressing the attitudes, human behaviour, motivators and other psychological factors that underpin risk behaviour and safety compliance

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Safety Psychology Conference 2017

Drawing on theories and frameworks from the field of psychology to develop and improve safety practices

Positioning safety at the forefront of employee mindsets and motivations

Techniques for engaging staff and embedding organisational change

Identifying and understanding human factors that disrupt an organisation’s safety culture

Pre-Summit Workshop24 January 2017Summit 25 & 26 January 2017Post-Summit Workshop27 January 2017

Crowne Plaza Auckland

Barnaby Pace Risk ManagerHamilton City Council

Anna Cassels-Brown General Manager, People andSafetyAuckland Airport

Marlene Strawson General Manager People and SafetyMercury

Tania Palmer General Manager Health, Safety and EnvironmentContact Energy

Phillip O’Connell Group Manager Zero Harm SystemsKiwiRail

Barb Hutchinson Managing DirectorHarm-Less Workplaces Limited

Ash O’Halloran Health, Safety and Training ManagerOceanaGold

Michael Field Group Manager, Occupational Health, Safety and WellbeingWaitemata District Health Board

Alistair Forde National Health & Safety (Manaakitanga) Manager (NZ/Aust)Tonkin + TaylorJosephine Dando National Health, Safety and Quality ManagerTIL Freight

Susan Lowe General Manager Human Resources and SafetyGPC Asia Pacific (New Zealand)

Dr Hillary Bennett DirectorLeading Safety

Julio Rodriguez General Manager, Health and Safety, Global OperationsFonterra

Chloe Stewart-Tyson Principal - Health & Safety ManagerBeca

Nicky Vaughan Principal Consultant, Health, Safety & WellnessSafety First New Zealand Ltd

Julian Hughes General Manager HSSEZ Energy

John Beattie Group General Manager HSEQHawkins Group

Gordon Little National Health and Safety ManagerFletcher Construction

Lisa Stephenson Principal, Health and SafetyMinistry of Business, Innovation and Employment

Errol Barnett Health and Safety ManagerRefining NZ

Rachel Walker General Manager, Safety and Risk OrionDirector Oomph

Kim Nichols Head of Safety and AssuranceAirways New Zealand

FEATURED SPEAKERS

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9.00 - 4.30

Mindset and Practices - The Psychological Factors that Underpin an Engaged Health and Safety CultureTo achieve an engaged health and safety culture requires employees having the right safety mindset and consistently demonstrate sound safety practices. Research has shown that health and safety outcomes are closely linked to the safety mindset and practices:

• Safety mindset reflects the assumptions, beliefs, and values that influence a person’s, or an organisation’s, response to, and interpretation of, situations

• Safety practices reflect habitual or customary individual and organisational actions

Safety culture can be described as “the way we think about, do, and deal with things around here”. This interaction of safety mindset and practices provides different types of safety culture. With the right behaviour and attitude, not only does it facilitate a positive work environment, but allows for team members to be engaged and present in an ever-evolving safety culture. Developing these mindsets can be difficult, especially taking into account the barriers we face as employers regarding diversified values, beliefs and opinions. Delving into the why’s of psychological frameworks creates a better understanding of the human thought process and can aid in creating programs to transform mindsets.

This workshop will serve as a platform for participants to discover ways to develop the mindset and practices for an involved and interactive safety culture. Hillary will explore the main causes of a disengaged work force. She will explore ways to overcome obstacles that are blocking a truly connected safety culture through psychology.

The mindset and practices required to develop an engaged, rather than a compliant health and safety culture

• What is mindset and practice?

• A mindset and practices framework for understanding safety culture

• Safe practice starts with helpful mindset

• Strategies to change mindset

Relationship between safety mindset and safe practices

• Why do people do what they do?

• Use of applied behavioural analysis (ABCs) to change unsafe behaviours

• What can be done to give people the best possible chance of making safe behavioural choices and judgements

Assessing safety culture

• Tracking safety mindset and practices across the organisation

• Using current mindset and practice to identify health and safety improvements

The role of leadership in developing and sustaining and engaged health and safety culture

• How leaders shape safety culture

• Leadership mindset and practice required for an engaged

• Leadership of health and safety - a ‘wicked’ problem?

Expert Facilitator: Dr Hillary Bennett DirectorLeading Safety

Hillary Bennett is a director of Leading Safety, a consultancy specialising in safety leadership, safety culture, human factors, and workplace health and safety. She is a registered psychologist and has extensive experience in consulting to organisations, both large and small, in the private and public sector. She assists organisations develop healthy and safe workplaces through the use of stress risk assessments, safety culture assessments and the development of customised human and organisational factor programmes.

Pre-Summit Workshop24 January 2017

WORKSHOP SCHEDULE• 8.30 - 9.00 Registration

• 9.00 - 10.40 Session One

• 10.40 - 11.00 Morning Tea

• 11.00 - 12.30 Session Two

• 12.30 - 1.30 Lunch

• 1.30 - 3.00 Session Three

• 3.00 - 3.20 Afternoon Tea

• 3.20 - 4.30 Session Four

• 4.30 Close of Workshop

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Day One 25 January 2017

Effectively instilling safety values and awareness

8.30 - 8.55 Registration and Morning Coffee

8.55 - 9.00 Official Welcome and Opening Remarks from the Chair

9.00 - 9.40 OPENING KEYNOTE CASE STUDYLeading a positive shift in safety cultureWhen looking to develop a strategy to improve safety practices, outcomes and overall culture within an organisation, it is essential to not only establish what you want to achieve, but how you are going to get there. Understanding the psychological drivers underpinning stakeholders’ needs, expectations and beliefs helps to enable existing safety practices, enhance a stronger safety culture and improve safety performance overall. Kim will discuss her journey in becoming the Head of Safety and Assurance for Airways New Zealand and the role she has played in leading a safety culture shift across Airways. She will cover:• How to formulate your safety strategy and goals • Determining the right safety culture for your organisation• Implementing your roadmap for success • Tracking success and continual improvement

Kim Nichols Head of Safety and Assurance Airways New Zealand

9.40 - 9.50 Questions and Discussion

9.50 - 10.30 CASE STUDY Safety psychology resistance to change - Culture vs. complianceOne of the main challenges organisations face when implementing new initiatives and attempting to improve their safety culture is the team’s resistance to change. The ability to engage your staff and navigate them through new processes and procedures is vital when conducting any sort of adjustment. Defining the difference between pioneering an effective safety culture and simply fostering a compliant environment makes all the difference for obtaining a connected workforce. Susan will reflect on her experience working for companies such as Repco and Noel Leeming Group, as well as touch on her achievements in becoming a Finalist for Most Improved Large Workplace at IBM Kenexa Best Workplace Awards. She will cover:• Encouraging positive attitudes through times of change• Fostering effective safety awareness• Evolving existing safety cultures

Susan Lowe General Manager Human Resources and Safety GPC Asia Pacific (New Zealand)


10.40 - 10.55 Morning Tea

10.55 - 11.35 CASE STUDYThe power of framing to influence safety decision makingIn order to gain your team’s attention, interest, and acceptance, the way in which you present your information to them is very important. Whether it is introducing a new policy or implementing an organisational change, the way this information is received and stored will ultimately come down to how you project it. Drawing on his years of experience managing staff in various industries here and abroad, Julio will go over framing and the significance it has when attempting to positively influence behaviours. He will

discuss:• The power of framing to drive better performance• Creating positive associations with safety• Showcasing safety processes in the best way possible

Julio Rodriguez General Manager, Health and Safety, Global Operations Fonterra


11.45 - 12.25 EXPERT COMMENTARYThe psychology of risk - Understanding why people behave unsafelyFor safety leaders, identifying safety hazards and observing employees breaking the rules is not hard to do, however understanding why these occurrences happen and taking the steps to implement useful and productive change is another story. Analysing the root cause of safety drivers and taking a look at the psychological aspects behind these motivators will ensure that meaningful modifications are made and will ultimately lead to the success of applying any real changes. In this session, Barb will reflect on her experience within psychology and her work helping organisations capitalise on the benefits of health and safety within the workplace. She will discuss:• Motivators to cut corners in safety• Common sense is not that common• Applying learning theories to implement behaviour change

Barb Hutchinson Managing Director Harm-Less Workplaces Limited


12.35 - 1.35 Networking Lunch

1.35 - 2.25 INTERACTIVE PANEL DISCUSSIONEmbedding safety as a core value in your organisationA significant challenge surrounding the safety role for organisations is establishing and sustaining an effective program that encapsulates the values and culture of the organisation. Ensuring essential policies are adopted, potential problems and obstacles identified, and making sure that all employees moving forward are centred around safety procedures are critical skills that must be implemented daily. Considering psychological frameworks and motivators can be a useful element when attempting to understand your team. This panel session will explore how to activate safety values and how these are vital to achieving an effective safety culture. Discuss:• The fundamentals of safety culture - Values-based

leadership and how human factors impact performance• Making safety a subconscious / automatic priority• Positioning safety at the forefront of employee

consciousness

Marlene Strawson General Manager People & Safety MercuryJohn Beattie Group General Manager HSEQ Hawkins Group Ash O’Halloran Health, Safety and Training Manager OceanaGoldLisa Stephenson Principal, Health and Safety Ministry of Business, Innovation and Employment

2.25 - 3.05 EXPERT COMMENTARYInterpreting hazard - Different perceptions of risk and safetyThe perception of risk, safety and general well-being is

VALUE PLUS DISCOUNTReceive up to $400 off registration if you register and pay by 5 October 2016

PLUS TWO WORKSHOPS!Plus Two Separately Bookable Full-Day Workshops on 24 & 27 January 2017

Understanding the connection between psychology and safetyEffectively instilling safety values and awareness

EARLY BIRD DISCOUNTReceive up to $150 off registration if you register and pay by 14 December 2016

SUPER SAVER DISCOUNTReceive up to $300 off registration if you register and pay by 9 November 2016

determined by attitudes, personal opinions, beliefs and thought-processes of individuals. Understanding the reasoning behind this level of awareness is essential when shaping how to convey specific messages to your team and truly identifying the cause and effect of certain actions that effect organisational safety standards. Barnaby will explore:• The perception process• How to apply psychology to risk management• Managing different interpretations of safety

Barnaby Pace Risk Manager Hamilton City Council


3.15 - 3.30 Afternoon Tea

3.30 - 4.10 CASE STUDYOrganisational resilience - Strategies to engage employees mentally and physicallyTo truly embody a successful workplace that is in line with company values and standards, safety must be at the forefront of all activities. Whether that is through legislation implementation or day-to-day undertakings, all members of an organisation must be committed and driven to exemplify safety in everything they do. Ensuring that your team is engaged both mentally and physically ensures that all facets of safety are recognised and followed. Jo will speak on her experience within the National Health, Safety and Quality Manager role at TIL Freight, and how she fosters a resilient workplace environment that is centred on consistently engaging employees. Josephine will explore:• How to incorporate health and safety into every day functions• Making the decision to be safe• Techniques to connect with team members and instil safety

practices

Josephine Dando National Health, Safety and Quality Manager TIL Freight


4.20 - 4.30 Concluding Remarks from the Chair

• Workplace Health and Safety Managers

• Safety General Managers and Managers

• Site Superintendents

• Health and Wellbeing General Mangers and Managers

• Occupational Health and Safety Managers

• Operations / Site Managers

• Principal Advisers / Consultants in Safety

• General Managers of HSE

• Organisation Development

• Industrial Psychologists

• Risk and Compliance Managers

• Injury Management Specialists

• Workers Compensation

• Occupational Therapists

• Rehabilitation / Return to Work

WHO WILL ATTEND

Day Two 26 January 2017

8.30 - 8.55 Morning Coffee

8.55 - 9.00 Opening Remarks from the Chair

9.00 - 9.40 OPENING CASE STUDYIntegrating systems to support employee wellbeing and safe behaviourWhen attempting to introduce new systems and processes to any work environment, understanding how that change will be received by the end users is critical. Early identification of how system design is likely to influence both worker and management behaviours and modification of the design to align with organisational values is vital to achieving success and driving a positive safety culture. Realising how to design a system to better support decision making and key behaviours amongst staff will ultimately result in successful adoption and proactive safety results. Phil will draw on his experience working towards safety improvement and identify key techniques to drive impactful organisational safety change. He will cover:• Thinking ahead to eliminate disruption • Simplifying safety• Designing systems to set clear behavioural

expectations for workers and management

Phillip O’Connell Group Manager Zero Harm SystemsKiwiRail


9.50 - 10.30 CASE STUDY“Giving our people a fair go” - Just culture programmeInitiatives designed to enhance a safety culture must align with the company culture, values and wider business approach. In this case study session, Julian will provide an overview of how Z Energy’s Just Culture Programme achieved this and the approach and psychological framework that underpinned its successful implementation. Julian will reflect on the key learnings he gained from the development process, how the programme was received and the overall outcomes that have been achieved in the past year. Explain:• The steps to organise and implement a new

programme• How to engage staff with changes• Helpful tips and techniques when looking to shift your

organisational culture

Julian Hughes General Manager HSSE Z Energy


10.40 - 10.55 Morning Tea

10.55 - 11.35 CASE STUDYFostering effective risk awarenessWhen establishing any sort of organisational safety change, it is critical that employees understand why such processes are being put into place and the consequences that will occur if proper protocol is not followed. Encouraging team members to accept and appreciate certain regulations and rules and truly understand the reasoning behind them results in successful adherence and minimises harm. Pioneering these types of behaviours and attitudes is the foundation

NETWORKING RECEPTION4:30 - 5:30PM

Make the most of your experience, join us to network over complimentary

canapés and drinks

Understanding the connection between psychology and safety


2.25 - 3.05 EXPERT COMMENTARYCultural attitudes of health and safetyWhen identifying organisational culture issues, understanding your diversified team’s attitudes, beliefs and values is essential to successfully implement any strategic plans for improvement. The way in which one perceives and adapts to safety regulations and enactments, as well as general corporate community, is heavily influenced by their own personal motivators, behaviours and background. Nicky will draw on her 15 years’ of international experience dealing with health and safety management to illustrate the connection between psychology and safety. She will discuss:• Understanding the connection between organisational

culture and health and safety• Recognising and managing diverse employees• How to apply psychology to organisational culture

Nicky Vaughan Principal Consultant, Health, Safety & Wellness Safety First New Zealand Ltd


3.15 - 3.30 Afternoon Tea

3.30 - 4.20 INTERACTIVE CLOSING ROUNDTABLEThe future directions of safety leadership and psychologyRecognising and defining your organisational safety needs is critical for achieving effective safety behaviour and decision making. By understanding the role psychology plays in the safety realm, leaders can implement successful organisational changes that will position safety at the forefront of the workplace culture. This round table encourages delegates and speakers to participate in a conversation to explore the innovative models, concepts and techniques previously discussed in the conference that will consequently play a role in the future of safety psychology. The discussion will go over:• Embedding safety as a core organisational value• The evolving role of human factors and psychology in safety

improvement• Practical tools and techniques to implement in your own

organisation

Rachel Walker General Manager, Safety and Risk Orion Director Oomph

4.20 Concluding Remarks from the Chair and Summit Close

for an effective safety culture. In this session, Gordon will cover:• Leading by example when demonstrating risk awareness• Successful tips and techniques to heighten safety

awareness amongst staff• Practical examples and indicators of risk awareness in

the workplace

Gordon Little National Health and Safety Manager Fletcher Construction


11.45 - 12.25 EXPERT COMMENTARYDriving positive behavioural change through human psychologyThe vast majority of programmes that are developed involve some form of change, whether it’s a change in process, system, attitude or behaviours. Regardless of the specific focus, almost all of these deal with people to some degree and a lack of focus on the ‘human element’ leads to the failure of programmes on a regular basis. Ensuring programmes are ‘people-centric’ is critical to ensure that programmes are actually delivered and are effective. In order to do that, it is very important to understand the basic principles of what drives human behaviours, what works and what doesn’t. This will allow you to tailor any programme to the people involved and greatly increase the value of programme delivery. He will go over:• The ranges of human engagement and how decisions

are made• The nature of change and how to focus your messaging• The big ‘no no’ of programme messaging• Social normalisation

Michael Field Group Manager, Occupational Health, Safety and Wellbeing Waitemata District Health Board


12.35 - 1.35 Networking Lunch

1.35 - 2.25 INTERACTIVE PANEL DISCUSSIONSafety psychology in action - Creating a conducive environment for safety evolutionWith the continuous implementation of new safety procedures and practices, the environment for our team members must be constantly adjusting and adapting to ensure a robust safety culture is developed and maintained. Providing a space for employees to feel comfortable asking questions, raising concerns and acclimating to changes is essential when attempting to develop and maintain a safety driven workplace. This panel discussion will explore strategies to achieve a dynamic workplace environment:• Constructing the right culture for safety change• Identifying areas of improvement and strategies to

develop processes• Embracing safety psychology models

Tania Palmer General Manager Health, Safety and Environment Contact EnergyAlistair Forde National Health & Safety (Manaakitanga) Manager (NZ/Aust) Tonkin + TaylorJosephine Dando National Health, Safety and Quality Manager TIL FreightErrol Barnett Health and Safety Manager Refining NZ

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This conference applies the term ‘Safety Psychology’ as a broad term to highlight the focus on mindsets, decision making and their role and impact in a safety context. Please note that this term is not applied in a clinical context, rather a general term referring to mental states and their role in safety. While many speakers are formally qualified psychologists, others are not, they will be presenting their strategies and experiences in a broader context as safety leaders, however with a focus on the factors that impact employee attitudes, mindsets and decision making.

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9.00 - 4.30

Beyond Safety Compliance - Achieving Cultural Change that SticksWhen it comes to health and safety within the workplace, thinking has largely moved from compliance to a more behaviour and culturally-focused mindset centred around psychology drivers and understanding human behaviour. Recently, the question has been raised about why compliance with legislation and passing external audits are not enough to guarantee a safe workplace, as well as why we are completing so much paperwork and yet it never seeming to be enough to make a difference. Organisations are wondering why people do not do what they are told and work safely all the time, and questioning why these concerted attempts to change this cycle are not yielding any results.

Having a safe and healthy workforce seems to take so much effort and most organisations find they reach a moderate level of improvement only to find they plateau. Or worse – they think they’re doing well and then have a serious accident. They introduce ideas, find new measures and run training but somehow the rewards of the effort are missing. There has to be a better, more effective way to ensure your people go home fit and well.

Safety is so much more than compliance and individual behaviour alone doesn’t seem to explain results. A clear understanding of organisational psychology and its relationship to safety culture is key to success. At the heart of the matter is what is accepted by the team as “how things are done around here” but how can you change that? It’s like moving the Titanic. Change is hard enough but cultural change is tougher again.

In this interactive workshop, participants will learn to view safety differently and techniques to roll out cultural change that will be impactful at a group and individual level.

Cultural targets

• The effect of culture on safety outcomes

• What does a mature safety culture look like?

• What do you want to achieve?

Culture and the individual

• What drives individual behaviour?

• What happens when a group forms – how group dynamics and culture work

• Why cultural change is so hard

Effective change programmes

• The fundamentals of cultural change

• Models for success

Delivering ‘sticky’ safety improvements

• Rolling out sticky cultural change

• How you know you’ve arrived

Expert Facilitator: Rachel Walker General Manager, Safety and Risk Orion Director Oomph

FHRINZ, Reg Psyc, MA(hons), dBA, Accredited Change Practitioner

Rachel is one of New Zealand’s best known change, organisational development and safety professionals.

Rachel has over 20 years’ experience in advising boards, executives and managers on people leadership, including organisational transformation and change. Currently the General Manager Safety and Risk at Orion, she has worked in public and private sector organisations including the Department of the Prime Minister and Cabinet (DPMC); Deloitte Touche Tohmatsu; UCOL and Delta Utility Services. Among other roles held, she was the Director of Transition and Transformation at DPMC, acting as the programme director for CERA’s disestablishment and the Ministry of Civil Defence and Emergency Management transition.

As the Immediate Past National President and Chair of the Human Resources Institute of New Zealand she represented HRINZ nationally and internationally. She is on several boards including the Royal Agricultural Society and is a former board member of the Otago Southland Employers Association and the Otago Polytechnic.

Rachel has a Masters degree in Industrial Psychology and is registered with the New Zealand Psychological Society. She has held executive and board responsibility for health and safety alongside other portfolios for many years, as well as running her own consulting and contracting business Oomph.

Rachel’s focus is on transforming organisations through people.

Post-Summit Workshop27 January 2017

WORKSHOP SCHEDULE• 8.30 - 9.00 Registration

• 9.00 - 10.40 Session One

• 10.40 - 11.00 Morning Tea

• 11.00 - 12.30 Session Two

• 12.30 - 1.30 Lunch

• 1.30 - 3.00 Session Three

• 3.00 - 3.20 Afternoon Tea

• 3.20 - 4.30 Session Four

• 4.30 Close of Workshop

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Safety Psychology Conference 201724, 25, 26 & 27 January 2017

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Safety Psychology Conference 2017 Program