Sabre Online Release Notes Release Version 8...including Sabre Agency Manager data and Sabre PNR creation. Where possible, new features are Where possible, new features are introduced

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Sabre Online Release Notes Release Version 8.0

Last Updated: January 2016

Document Version: 1.0

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CONTENTS

Enhanced Availability Screen to include BFOD reason ............................................... 6 New Screen “Itinerary So Far” .................................................................................... 7 Confirm your booking screen ...................................................................................... 8 Sabre Online Admin tool settings for enhanced screen display .................................. 9

Settings to default seat maps with expanded or collapsed view......................................... 10

Settings to default special request remarks with expanded or collapsed view ................... 11

Sabre Online Admin tool settings for booking paid seats .......................................... 14 Seating categories .................................................................................................... 14 New seat map display .............................................................................................. 15 Sabre PNR ............................................................................................................... 17 Email distribution ...................................................................................................... 17 Authorisation Required email to Travel Authoriser .................................................... 18 Authorisation Confirmed email to Traveller ............................................................... 18 Seating Information in Itinerary ................................................................................. 19 Seat Charges information in Client Statement .......................................................... 19 Seat Map for Multi-travellers ..................................................................................... 20 Warning Messages ................................................................................................... 21

When Passenger is not entitled to complimentary seating at time of booking completion . 21

When seat request is not complete for multi-travellers booking ......................................... 22

When Seat map is unavailable for selected airlines and flights .......................................... 22

When changing frequent flyer option .................................................................................. 23

When system is unable to confirm seats ............................................................................ 23

Action items in SAM ............................................................................................................ 23

Booking remarks in SAM ..................................................................................................... 24

Warning Messages in emails .............................................................................................. 24

Post Ticketing ........................................................................................................... 25 Frequently Asked Questions for Seat Map Improvements ........................................ 26

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INTRODUCTION

The release phase for Version 8.0 is 16 February 2016. Clients are notified via their nominated email contacts which date their Sabre Online instance will be upgraded. This document outlines changes, improvements, and new functionalities to Sabre Online. All care is taken to cover standard Travel Management Company (TMC) and corporate traveller workflows including Sabre Agency Manager data and Sabre PNR creation. Where possible, new features are introduced with Sabre Online Admin Tool controls so that your business can manage and test these features prior to enabling to your customers. It is important that new features are reviewed prior to release and also verified with your end-to-end workflows and third party systems. Where required, you will be provided with detailed instructions for new functionalities or changes that require such instruction. Diagrams used throughout this document are for illustration purposes only. Sometimes web browsers do not immediately recognise new functionalities after release. If your system is not behaving as outlined in the release notes following the release, actions should be taken:

Refresh Internet Explorer from the system area affected: o Keyboard shortcut F5 to refresh

If refreshing does not update the system: o Log out of Sabre Online o Clear browser cache o Close all Internet Explorer windows o Re-launch and login to Sabre Online

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ENHANCED BOOKING WORKFLOW AND SCREEN DISPLAY

Reference: OBE-4610

Sabre Online has been improved to provide a more streamlined booking process with enhanced screen display for better usability and control of the traveller data. This change applies to the booking screen of Sabre Online as well as Consultant Online for all travel types. Changes include:

Introducing a new screen called “Itinerary so far” during the booking process for a more balanced display; reduced pop ups and scrolls

Improved information for air and land segments display; font size, spacing and hyperlinks on page to be more aligned for consistency

Improved air segment display to include flight cost per segment per person

Improved hotel segment display on both “Itinerary so far” and “Confirm your booking” screens to include property name, address, hotel cancellation policy and room rate description rather than room rate code, e.g., Best Available Rate vs B1SDR1

Introducing a navigation link area along the sub-menu area on screen for better workflow management of information

Best Fare of the Day (BFOD) reason collection is now embedded in availability screen so travel bookers can simultaneously select flight option and specify reason for not choosing the best fare offered if applicable

Travel bookers can now select their frequent flyer memberships before displaying seat maps, to ensure the applicable seat maps are returned according to their membership tier status (Please refer to the next section on seat map enhancements for more details)

Seat Selection from graphical seat map is now embedded in the “Confirm your booking” screen which can be expandable or collapsible

Hotel membership radio buttons are replaced by a pull-down list on the new “Itinerary so far” screen for better user experience. Hotel chain logo will also display once selected

Screen improvements also apply to post booking changes (adding land segments)

Improved service information fields for cars/hotels/transfer vendors by restricting travel bookers to enter alpha numeric characters only. The maximum characters allowed text will no longer display as the system will automatically limit the characters allowed

Improved text to be more descriptive within pull-down list

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Previous booking workflow

*where applicable New booking workflow

*where applicable Note: Travel bookers are able to select the option to move back to previous screen during the booking process. Enhanced Availability Screen to include BFOD reason

Tip! Sabre Online remembers the reason selected if flight option is changed.

Availability Search

select flight options

Select reason for not choosing the best fare offered (BFOD)*

Confirm your booking screen

- Seat request*

- Select Chargeback options*

- Service Information to Car/hotel vendors*

- Jetstar Baggage options*

- Select Payment Options for flight/hotel/Car & Jetstar payment*

- Cost Centre and Company references*

- Airline and Hotel Memberships*

- Reason for Travel*

- Special Request Remarks*

- Email distribution

- Select Authoriser(s)*

- Accept booking terms and conditions

- Held tickets *

Availability Search

select flight options

+

Select reason for not choosing the best fare

offered (BFOD)*

Itinerary So Far screen

- Select Chargeback options*

- Service Information to Car/Hotel vendors*

- Cost Centre and CompanyReferences*

- Reason for Travel*

- Airline and Hotel Memberships*

- Email distribution


- Jetstar Baggage Options*

- Seat request*

- Select Payment Options for flight/hotel/car and Jetstar payment*

- Special Request*

- Select Authoriser(s)*

- Accept booking terms and conditions

- Held tickets*

Travel booker can select reason for not choosing BFOD while selecting flight from availability.

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New Screen “Itinerary So Far”

Note: The Back button is not applicable when cloning a booking

Click on BACK to return to availability screen or CONTINUE

to next screen.

Complete Cost

Centre,

Reason for

Travel and

Company

References

where

applicable.

Select

memberships

on new screen.

Improved information for air and land segments display; font size, spacing and hyperlinks on page to be more aligned for consistency

Hotel segment now displays with hotel property name & address, cancellation policy and room rate description rather than rate

code.

Email distribution is now on new

screen.

Select the applicable membership from the drop down menu. Hotel chain logo

now displays when the membership is selected.

Improved air segment display to include flight cost per person

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Tip! When using the navigation link, seat selection will be retained unless there is a change of flight.

Watchpoint! The availability option from the navigation link is not applicable when cloning a booking

Continued on next page

Seat map is embedded in

the Confirm your booking

screen and travel booker has

the option to either hide or

expand seat map.

Select Jetstar Baggage

Options where applicable

New Navigation link to return to previous screens

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Payment options

Sabre Online Admin tool settings for enhanced screen display There are also some changes made to the Sabre Online admin tool. These changes include:

New Admin tool settings are introduced to the display as expanded or collapsed view for the special

service remarks field (refer to the next section for more details)

Seat Map settings are grouped together under the Seat Map section in the “Air” Tab; New options

have been added to default seat map display as expanded or collapsed view. For information

regarding the enhanced seat map and paid seats, please refer to the seat map improvements section

in this document

Settings in the “Reservation” tab to display Held tickets with options for standard or enhanced format

are no longer in use. All users will only see the enhanced display for held tickets

Settings in the “Other” tab to determine the placement of the reference field location for company

reference on confirmation page at both agency and company levels are no longer applicable after

this release

Payment Options are available on this screen based

on the Sabre Online admin tool payment settings

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Settings to default seat maps with expanded or collapsed view

Agency Level > Air Tab

When the setting is checked, it will show seat map as expanded view (Default) When the setting is unchecked, it will show seat map as collapsed view Company Level > Air Tab

Agency Default = To apply the Agency setting (Default) Yes = Seat map will show as expanded view No = Seat map will show as collapsed view Watchpoint! These settings are only available if the Interactive Seat Map is enabled. Expanded view vs Collapsed view Expanded Seat Map – If the default setting is expanded view, travel booker can click on “Hide seats” to hide the seat map if needed


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Collapsed Seat Map – If the default setting is collapsed view, travel booker can click on “Show Seats” to expand the seat map if needed

Settings to default special request remarks with expanded or collapsed view

Agency Level > Reservation Tab

When the setting is checked, it will show the special request remarks with expanded view (Default) When the setting is unchecked, it will show the special request remarks with collapsed view

Company Level > Reservation Tab

Agency Default = To apply the Agency setting (Default) Yes = Seat map will show as expanded view No = Seat map will show as collapsed view Expanded View vs Collapsed View Expanded Special Request Remarks – if the default setting is expanded view, travel booker can click on “Hide Special Request” to hide the special request if needed

Collapsed Special Request Remarks – If the default setting is collapsed view, travel booker can click on “Show Special Request” to expand the special request if needed

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SEAT MAP IMPROVEMENTS

Reference: OBE-4075, OBE-4109, OBE-4296, OBE-4365, OBE-4370, OBE-4406, OBE-4545

Sabre Online has improved graphical seat map display by providing travel bookers the ability to view and purchase payable seats along with other seat information (e.g., aisle, window, bassinet, exit row etc.). Prior to this release, travel bookers could only reserve free seating in Sabre Online. If premium seating was selected they would need to contact their consultant for manual handling and payment. After this release, travel bookers can now view payable seats with the price that is applicable to the traveller(s) and purchase their preferred seats during the booking process. This new feature provides a quicker process and convenience to both travel bookers and consultants. Changes include:

New seating categories and icons apply, subject to airline seat map information which may vary and is dependent on the carriers’ participation level with Sabre GDS. The new seat map now indicates free and chargeable seats; preferred seats (both free and chargeable) as well as exit row seats

Travel bookers will now be required to select their frequent flyer numbers prior to seat selection. The attributes of the seats on the graphical seat map screen will display based on the selected frequent flyer number of the traveller(s)

If payable seats are available for selected flight(s) and the agency has enabled booking payable seats, travel bookers will be able to see the price range of the payable seats

When hovering over the seats on a seat map, Sabre Online will now display seat information, e.g., aisle, centre or window; bassinet, exit row, preferred seats, pricing etc.

The total price of the selected payable seat(s) will display on the Itinerary review screen, booking confirmation and view previously made booking screen under the fare details area as well as in all email communications

Costing remarks for the selected payable seat(s) will be added to the Air Costing in SAM to ensure information is applicable to client statements.

When a payable seat is selected in the Sabre Online booking, an Air Extras item will be added to a PNR in the Sabre GDS automatically create an Air Extras item in the Sabre PNR. The Travel agency or consultant will have to manage the EMD (Electronic Miscellaneous Documents) for the Air Extras item in Sabre and a costing will automatically download to SAM once the ticket is issued

New Admin tool settings are added to the Air Tab at both agency and company levels to for booking payable seats. (Refer to the Sabre Online Admin Tool section on the next page for more details)


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Watchpoints!

Sabre Online is utilising the latest enhanced seat map API with the Sabre GDS and there are many

common factors to the Sabre Red Workspace Seat Map and the interaction with the GDS. To display

the seat information in the Sabre GDS, please refer to Sabre Format Finder.

Payable seats are subject to payment and it is the agency or consultant’s responsibility to ensure

the Air Extras pertaining to the payable seats are ticketed for payment. Airlines reserve the rights to

cancel the seat request if no EMD payment is being processed

If multiple passengers exist in the same booking, when selecting seats on a segment, travel booker

must select seats for all passengers for that segment

Please ensure the correct frequent flyer number information is provided at the time of booking

otherwise Sabre Online will apply the default seat map as if there is no frequent flyer information

Some airlines such as Air New Zealand may reverse a payable seat to a free seat at the time of

ticket issuance, based on the fare type ticketed. In such case, an Air Extras item will be created

upon booking confirmation but once the booking is ticketed, the Airline will automatically remove the

Air Extra items from the Sabre PNR.

Booking payable seats functionality is only applicable to those airlines who participate in interactive

seat map. To find out more about the participating airlines please refer to Sabre Format Finder or

Agency eServices.

If the frequent flyer information is being modified, Sabre online will display an alert message to the

travel booker to avoid any pricing discrepancy resulted from any changes made to the frequent flyer

selection. If the selected seat is no longer available, Sabre Online will clear the seat selection

automatically.

Sabre Online passes all frequent flyer memberships to all applicable airlines in the booking. When

multiple travellers are present, it is at the airlines’ discretion to which frequent flyer number is used

for the seat map display. Please refer to the scenarios illustrated in this document.

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Sabre Online Admin tool settings for booking paid seats New Sabre Online admin tool settings are introduced for the seat map enhancement to allow booking paid seats at both agency and company levels. Agency Level > Air Tab

When the setting is checked, it will allow booking paid seats (Default) When the setting is unchecked, it will not allow booking paid seats Note: Interactive Seat Map must be enabled first before allowing booking paid seats. Company Level > Air Tab

Agency Default = The Agency setting is used for this feature (Default) Yes = Feature is ON No = Feature is OFF

Note: Interactive Seat Map must be enabled before allowing booking paid seats. Seating categories

Available free seats with no charge

Available seats with charge

Preferred seats free of charge

Preferred seats with charge

Seats are taken

Seats are blocked by carrier

Not a seat

Seats at emergency exits, with more leg rooms and charges may apply to book these seats. Airlines reserve their rights to confirm these seats due to certain safety requirements.

Selected seat

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New seat map display

Tips! Clear and CLEAR ALL options are available to clear the seat selection.

A standard message with the price range for the

payable seats on selected segment

Preferred Payable Seats are

showing in blue colour with

“+”;

Other payable seats are

showing in green with “+”

Narratives about seat request costs may change

depends on other variables. Note: the first message

only applies to Air NZ.

When hovering over passenger name, it displays the seating preference and frequent flyer number.

Seat charges for the selected seat are

included in the fare details area. The amount

is GST inclusive.

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Once the payable seat is selected, Sabre Online will display the Seat Charges in the Fare Details area. If seat request is required for the next flight, click on the NEXT FLIGHT tab. Once booking is confirmed, the following message will be displayed:

Hover over the seat number for message about seat selection is subject to payment and other requirements.

Total seat charges will display in the

fare details area

This warning message applies only to

Air NZ

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Sabre PNR Sabre Online will submit the seat requests and seat information to the Sabre GDS and can be viewed by *B.

Note: “P” denotes payable seats Some airlines generate an SSR in the PNR advising ticketing deadline for the EMD. Below illustrates an example from NZ:

Air Extra items are also created automatically for seats requiring payment and can be viewed by *AE.

Consultant will have to issue EMDs for payment.

Note: Each Air Extras item is created per traveller per segment. e.g., for a booking with one traveller and two flight segments with seats requested, two Air Extra items will be created. For more information about Air Extras and EMD fulfilment, please refer to Sabre Format Finder or Agency eServices. Email distribution Seat information will be found in the email distribution for traveller, travel arranger, travel authoriser and consultant. Here are some of the examples where the seat charges are found in the email.


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Authorisation Required email to Travel Authoriser

Authorisation Confirmed email to Traveller

Note: Air Extras costing is not included in the total costing of the booking and seat charges information will

appear in the email only if the payable seats are booked and confirmed. In the case where multiple travellers

exist and for any passenger who is not entitled to free seating, the seat charges for such passenger will not

be included in this costing area. Travel booker is required to contact their consultant for verification.

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Costing Remarks in SAM

Sabre Online will add the paid seat value to the costing remarks to each air costing in SAM which will then display on the client documents. These remarks can be found in SAM > Booking Profile> Costing > edit > creditor remark

Note: Only additional seat charges for confirmed seat requests will display here. In the case where multiple travellers exist and if one of the passengers is not entitled to free seating, a warning message will be displayed at time of booking and the seat charges for such passenger will not be included in this costing remarks area. Seating Information in Itinerary

Seat Charges information in Client Statement


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Note: Once the air ticket is issued, the air costing will be updated in SAM costing accordingly and the additional seating remarks attached to the costing will be removed automatically. Once the EMD is issued, a new costing will be created specifically for that Air Extras item. For more information about how an EMD is updated in SAM, pleases refer to SAM release notes v4.4. Seat Map for Multi-travellers Scenario 1 – Traveller#1 has a lower tier membership and Traveller#2 has a higher tier membership If Traveller#1 has a lower tier membership and Traveller#2 has a higher tier membership, Sabre Online will

display seat map based on the airlines’ response. Below table illustrates the possible outcomes:

When seat map display is based on the lower tier membership, seats appear as “Payable”.

When seat map display is based on the higher tier membership, some payable seats appear as free seats.

Although all seats appear to be “Payable”, when booking seats for both passengers, Traveller#1 will have to pay for the seat but Traveller#2 who has a higher tier membership will not be charged for the seat. Sabre Online will confirm seats for both passengers.

Although some seats appear as “Free”, when booking

seats for both passengers, Traveller#1 who has a lower

tier membership will be charged for the seat but

Traveller#2 who has a higher tier membership will not

be charged for the seat.

Warning message will be displayed if seat request for

the lower tier member is either unable to confirm or

when payment is required (Refer to the Warning

Message section of this document for more details).

An Air Extras item will be created in the Sabre PNR only for Traveller#1.

If seat request is successfully processed, an Air Extras

item will be created in the Sabre PNR only for

Traveller#1.

Watchpoint! Consultant is required to issue EMD for the Air Extras item in the Sabre PNR.

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Scenario 2 – Traveller#1 has no frequent flyer membership and Traveller#2 has a higher tier membership Sabre Online passes all frequent flyer memberships to the airlines. In this scenario, Traveller#1 does not have a membership so Sabre online will send the only membership of Traveller#2 and seats are shown as free. A narrative will be displayed to advise the travel booker that if the frequent flyer status of a traveller is not entitled to complimentary seating, a message will be displayed at booking completion to verify the charge.

Warning Messages

When Passenger is not entitled to complimentary seating at time of booking completion

Booking will be processed with seat numbers for both passengers but with a warning message stating the

name of the traveller who is not entitled to complimentary seating with the flight number.

Watchpoint! Sabre Online will alert the consultant by adding an action item and booking remarks to the

SAM booking stating the details of the traveller, seat number and flight details for which the seat is displayed

as free seat but it is in fact chargeable.

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When seat request is not complete for multi-travellers booking

When there are multi-travellers in a booking but seat request is not complete for all passengers, the following pop-up window will be displayed:

When Seat map is unavailable for selected airlines and flights

Seat map option will not be displayed when seat map is unavailable for the selected airlines for the entire journey.

In another situation when seat map is unavailable for the selected flight, the below message will be displayed:

Note: Seat Maps do not apply to Jetstar API

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When changing frequent flyer option

When changing frequent flyer option from the pull down list after seat request, the following message will be displayed:

Watchpoint! If the frequent flyer option is changed and the seat(s) being requested is/are not available for that membership, the seat number(s) will be removed automatically from the seat map.

When system is unable to confirm seats

Watchpoint! Sabre Online will alert the consultant for any seat selection failure by adding an action item

and booking remarks to the SAM booking.

Action items in SAM

Here is an example of the action item in SAM’s booking profile. This message also appears in the SAM’s

home page >my action items> other

When Sabre Online is unable to confirm seats for one or more travellers”

When Seat map shows free but payment is required for one of the passengers:


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Booking remarks in SAM

Warning message will also be found in the booking remarks field of a SAM booking:

Warning Messages in emails

An example of warning messages in the email when seat numbers are unable to confirm:


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An example when the traveller is not entitled to complimentary seating:

Post Ticketing Once the seat charges have been paid for by issuing EMD in Sabre GDS, when retrieving booking in Sabre Online, the costing will be added to the booking accordingly. The seat costing will also be added automatically to the SAM booking profile and will appear as Air Extras costing.

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Frequently Asked Questions for Seat Map Improvements

Question Answer

With this enhanced display, does travel booker need to select a frequent flyer option first before viewing the seat map?

Yes, to ensure the applicable seat maps and seat

costs are returned according to traveller’s

membership tier status.

Can travel booker modify the itinerary if the wrong flight/hotel/car/transfer is selected before finalising the booking?

Click on the “Availability” option from the

navigation link on top of screen or use the “BACK”

button to return to previous page.

Is the clone booking function still available with the new enhanced display?

Yes. Prior to the release, this was available on the

final “Confirm your booking” screen. After the

release, travel booker will be able to clone the

booking on the same screen and will be directed to

the new “Itinerary so far” screen to complete the

required fields before finalising their booking.

Please note the navigation link to return to the

previous availability screen and the BACK button

are not applicable when cloning a booking.

Why can’t the travel booker see the seat map in Sabre Online?

This may due to a number of reasons:

1) Check the admin tool settings at either

agency or company level has the

interactive seat map enabled.

2) If the seat map setting is defaulted to

collapsed view, make sure the travel

booker click on “Show seats” to see the

seat map.

3) Seat map is not available on that flight,

e.g., Jetstar.

Is the “Held/Ticket Credit” still available with this enhanced display?

Yes. There is no change to this functionality. Held

ticket(s) will be displayed if they are applicable.

Can travel booker still put the booking on HOLD with this enhanced display?

Yes. There is no change to this functionality if

applicable.

Is the new seat map available when cloning a booking?

Yes, the new seat map is available when cloning a booking, subject to airlines’ availability and admin tool settings.

Is the enhanced seat map available for Guest Travellers?

Yes. This enhanced seat map is available to all passenger types, subject to airlines availability and the admin tool settings.

If the seat request became unavailable to confirm, will Sabre Online still complete the booking?

Yes and the travel booker will be prompted to contact their consultant for action.

Can a travel booker request seating when modifying a booking?

This function is not available for modification and Sabre Online only allows adding land segments to existing booking hence seat map request is not applicable for new segments added.

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Is the enhanced seat map available for Consultant Online?

Yes, if the agency or company setting to allow booking paid seats is enabled.

Can I change my seat request online after booking is complete?

You will need to send a modification request to your consultant for manual handling.

Is the enhanced seat map available on Jetstar Flights?

The enhanced seat map is not applicable to Jetstar at this stage.

Will the booking Consultant get notified if seat request failed?

Consultant will receive failure messages with the initial booking confirmation or authorisation request emails only if the email distribution to consultant is configured in the admin tool.

Can Travel booker request seats on change of gauge flights? E.g., DL 40 SYD to NYC via LAX when there is a change of aircraft in LAX

At the moment Sabre Online will not accept this type of seat request at time of booking completion. An error message will be displayed and travel bookers can clear their seat selection to finalise the booking.

JETSTAR CHANGES TO API FOR BAGGAGE

Reference: OBE-4603

Jetstar is implementing changes to their baggage requests. Sabre Online has been updated to manage these

changes. Jetstar will now only allow travel bookers to book and pay up to a total of 40KG baggage allowance,

taking into consideration the baggage that is already included with the fare.

For example:

A Starter Plus fare includes 20KG with the fare but travel bookers can only purchase up to additional 20KG

baggage allowance.

A Starter Max fare includes 30KG with the fare but travel bookers can only purchase up to additional 10KG

baggage allowance.

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JETSTAR MANDATORY MOBILE NUMBER REQUIREMENT

Reference: OBE-4617

Jetstar has an internal process for notifying passengers by sending out an email and a SMS based on the contact information in the booking. To improve the accuracy of passenger contact information particularly mobile phone number in a booking, effective from 1st March 2016, mobile phone number will become mandatory for all Jetstar bookings. To ensure the mobile number field is supported by the JQ automated SMS system on flight disruptions, Sabre Online is currently meeting the Jetstar’s requirements by:

Mobile number submitted for every booking

Removing the leading 0 in front of the mobile number as this will result in SMS sending failure

Restricting the use of letters and the ( ) symbols

Removing any “-“ and space from the mobile number field

Entering country and area codes correctly Watchpoint!

If no mobile phone exists in the traveller’s profile, Sabre Online will use the traveller’s primary phone number

If the mobile number format is incorrect, Jetstar will process the booking and will send an email notification to the traveller/travel arranger based on the email settings in the Sabre Online admin tool

It is imperative to ensure the mobile number is correct in the lead traveller’s and arranger’s profiles for airlines to contact the traveller

It is highly recommended to make the mobile number field mandatory for all individual profiles to avoid any booking issues

To make the mobile number field mandatory in the traveller profile, go to SAM > Company Profile > References > Individual Profile Settings and check the mobile phone field box

JETSTAR ISSUE WITH JQ BAGGAGE FEES ON CLONED BOOKINGS

Reference: OBE-4123

It was found that when travel booker cloned a JQ booking, the baggage charges from the original booking were carried through to the Charges field on the itinerary page of the newly cloned booking. This issue has now been rectified.

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SEATING MAP DISCREPANCY FOR ATR EQUIPMENT TYPE ON AIR NEW ZEALAND

Reference: OBE-4365

It has been reported that the seat map for Air New Zealand aircraft equipment type AT7 (ATR TURBOPROP) was showing an extra row in Sabre Online. There were 18 rows instead of 17. This issue has now been rectified.

INCORRECT BOOKING STATUS DISPLAYED VIA AUTHORISATION EMAIL

Reference: OBE-4632

It has been reported that when a travel approver had Sabre Online open and clicked on the booking number link in the authorisation email for a changed booking, the booking would show as “approved status” even though it was still awaiting approval. This was due to Sabre Online open in one tab and the email was opened in another tab within the same browser window. This issue has now been rectified.

SABRE ONLINE TO USE NEW SAM PROCESS FOR COST CENTRE REFERENCES

Reference: OBE-4430

Sabre Online has been improved to apply the new SAM process for cost centre references. This new Cost Centre references field allows agencies to record additional data fields that can be added to cost centres at a company level. This enhancement has no impact to the online travel bookers. The Cost Centre references can be added to the company profile and they will appear in SAM booking profile. See below:

When travel booker creates a booking, Sabre online will:

Invoke booking level cost centre and applicable reference(s)

Invoke each additional costing with applicable cost centre and applicable reference

When adding land segments to existing booking, Sabre Online will:

Invoke costing reference(s) at costing level only and continue to use the existing cost centre but will apply new reference(s) if agency changes the reference(s) at company profile level

Allow different references to be used for new costing For more information about enhanced SAM process for cost centre references, please refer to SAM release v6.2.1.

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VIRGIN AUSTRALIA NEW TRANS-TASMAN FARE STRUCTURE

Virgin Australia has launched a new fare structure for Trans-Tasman fares effective 11 Feb 2016. This new fare structure includes:

Saver Lite fare is now known as Seat only

Introducing new fare type, Seat+Bag

Saver Seat + Bag is now known as Saver (Domestic Saver Seat +Bag is now also known as Saver)

Premium Saver, Premium Economy and Business fares remain the same

Sabre Online has been updated to ensure these fares are viewable by travel bookers. Watchpoint! As the ‘Seat + Bag’ and ‘Saver’ fare types share the same booking classes (T, Q, V, N, E), Sabre Online will quote the “Seat + Bag” fares for Trans-Tasman and Saver fares for domestic. Saver fares for Trans-Tasman are command pricing and will not be bookable with Sabre Online. For more information about the Virgin Australia new fare structure, please visit their website at http://www.virginaustralia.com/au/en/bookings/agents-corporate-bookings/agency-hub/#trade-releases

IMPORTANT NOTE - INTERNET EXPLORER BROWSER FOR SABRE ONLINE

Microsoft has advised that effective from 12 January 2016, Internet Explorer 8, 9 and 10 are no longer supported and only the current version available for a supported operating system will receive technical support and security updates. All Sabre Online customers are required to upgrade their internet browser to the latest Internet Explorer in order to experience increased performance, improved security, and support for the modern web technologies that power Sabre Online. Internet Explorer 8, 9 and 10 browsers will be blocked for Sabre Online access in a future release. For more information about Microsoft Support Lifecycle policy, please visit their website for more details: https://support.microsoft.com/en-au/lifecycle#gp/Microsoft-Internet-Explorer

http://www.virginaustralia.com/au/en/bookings/agents-corporate-bookings/agency-hub/#trade-releases

https://support.microsoft.com/en-au/lifecycle#gp/Microsoft-Internet-Explorer