SaaS Transition - Clarity PPM | Broadcom/CA Focus PartnerFor Broadcom, Broadcom Partner and Broadcom Customer use only. No unauthorized use, copying or distribution. All names of individuals

SaaS TransitionOctober 17, 2019

© 2019 Broadcom. All rights reserved. Broadcom confidential & proprietary information. The term

“Broadcom” refers to Broadcom Inc. and/or its subsidiaries. For Broadcom, Broadcom Partner and

Broadcom Customer use only. No unauthorized use, copying or distribution. All names of

individuals or of companies referenced herein are fictitious names used for instructional purposes

only. Any similarity to any real persons or businesses is purely coincidental. All trademarks, trade

names, service marks and logos referenced herein belong to their respective companies. These

Materials are for your informational purposes only, and do not form any type of warranty. The use

of any software or product referenced in the Materials is governed by the end user’s applicable

license agreement. Broadcom is the manufacturer of these Materials. Provided with “Restricted

Rights.”

Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.

• Broadcom Data Center Update

• Customer Benefits

• High Touch Transition Service

• Transition Activities

• Activities Managed by Broadcom

• Security & Compliance

• Q&A

Agenda


Data center update - Broadcom’s environment is changing

What Why How When

Broadcom’s Software as a Service is migrating Clarity PPM SaaS customers from the current data centers to a Google Cloud Platform (GCP) data center.

As a world class SaaS provider, Broadcom is enhancing the service to leveraging modern SaaS capabilities.

Customers can expect a true SaaS service including frictionless upgrades, improved performance, and automatic patch application.

Seamless experience, with a ‘high touch’ transition service’.

Direct engagement with Clarity PPM engineering.

PostgreSQL certified data, customization, and integration conversion.

The transition to the GCP data center will begin January 2020 & conclude June 2020


• By moving to the GCP data center, customers will be able to take advantage of the following (but not limited to):– World class security

– GCP provides a secure-by-design infrastructure, built-in protection, encryption at rest, and a global network used to protect all customer information, identities, applications, & devices.

– Standard security & compliance certifications are available for the data center itself and the Clarity PPM service.

– Scalability & performance

– Leveraging GCP’s global network, customers can expect faster, consistent, & scalable performance.

– Improved service and reduced maintenance windows.

– Automated updates

– Customer environments are automatically upgraded and patched.

– New capabilities are released to customers automatically.

– Eliminate administrative overhead associated with obtaining new releases.

Customer benefits


• To ensure a seamless experience, Broadcom will provide a ‘high touch’ service to support the transition of each customer to the GCP data center.

• Each customer will be assigned a single point of contact (POC) to ensure a smooth transition. The POC will be responsible for rapid response to customer questions or remediation.

• Any transition-related issues will be escalated, by your POC, directly to the Clarity engineering team who will triage and remediate

• In order to ensure rapid response, customers can submit questions directly to [email protected]

High touch transition service

mailto:[email protected]


CoLo

High level transition activities

OracleClarity

Application

Current customer setup (simple depiction)

Clarity 15.x on Oracle

CoLo

OracleClarity

Application

Step 1) Upgrade customer

environment to Clarity

PPM 15.7.1

Clarity 15.7.1 on Oracle

CoLo

Oracle

Clarity

Application

Clarity 15.7.1 on PostgreSQL

Step 2) Convert customer data,

PwP’s, & customizations to

PostgreSQL

Postgr

eSQL

GCP

Clarity 15.7.1 on PostgreSQL

Step 3) Move customer

environment to GCP in

containers

Postgr

eSQLClarity App


A day in the life - minimizing disruption & risk

- 90 Days Week 1 Week 2 Week 4 Week 5

POC kick-off & planning

session

Upgrade non-production

environment to 15.7.1 (with

production database copy),

convert / refactor for

PostgreSQL & place in GCP

Begin non-production GCP

/ PostgreSQL environment

testing

Inform customer a non-

production environment, in

GCP & converted to

PostgreSQL, is ready for

testng

Establish production GCP /

PostgreSQL environment

(includes all issues

reported & resolved in non-

production environment)

Begin preparing ‘run-

books’ documenting

customer-specific data

& customizations -

based upon pipeline

schedule - working

within data compliance

standards

Shut down legacy

CoLo data center

environments

- 60 Days

Receive email

communication from

Broadcom containing

information of the

upcoming transition date

Bro

ad

co

mC

usto

me

r

POC kick-off & planning

session

Complete non-production

GCP / PostgreSQL

environment testing

Triage, remediate &

provide solutions for all

(non-production)

customer-reported issues

(update run-book)

Triage, remediate &

provide solutions for all

(non-production)

customer-reported issues

(update run-book)

Sign-off non-production

environment can be

migrated to a production

environment (includes all

issues reported & resolved

in non-production

environment)

Go Live in GCP

Sign-off production GCP /

PostgreSQL environment

Week 6


Activities managed by Clarity PPM engineering

When Activity

-90 days up to

Week 1

Prepare ‘run-books’ documenting customer-specific data & customizations based upon the pipeline schedule

(contingent upon required customer approvals).

The run book will include information supporting the automatic conversion of customizations including:

• GEL scripts with SQL, NSQL Queries, NSQL Lookups, Jaspersoft (Studio Reports, Studio inputs, Ad hoc views, & Domains), and Integrations

Week 1 For each customer, a single non-production environment will be established in the GCP data center.

• Customer environment will be upgraded to 15.7.1 using a copy of a production database.

• The supporting database will be migrated from Oracle to PostgreSQL.

• Customer data will be converted to be PostgreSQL compatible.

• Customer customizations will be converted to PostgreSQL compatible.

• Environment performance will be equal or better than the CoLo data center.

Week 2 thru 4 A dedicated team will triage, remediation & deliver solutions for all (non-production) customer-reported issues.

• The customer run-book will be updated accordingly.

Week 5 A single production environment will be established in the GCP data center.

Week 6 Shut down legacy CoLo data center environment


• GCP Data Center SOC report

– GCP regularly undergoes security compliance verification.

– This URL below contains information about Google's certifications and compliance standards it satisfies as well as general information about certain region or sector-specific regulations

https://cloud.google.com/security/compliance/#/

• Clarity PPM Services SOC report– The GCP-based Clarity PPM service is planned to be included in the current

SOC audit reporting period.

– A report that includes the GCP-based Clarity PPM service is scheduled to be

available January 2020.

– If a customer would like to obtain a copy of a GCP-based Clarity PPM SaaS

service SOC 1 and SOC 2 report, please contact your account representative.

Security & compliance

Partial list of GCP standards, regulations & certifications

https://cloud.google.com/security/compliance/#/

Questions?

Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.

Thank you

Documents

SaaS Transition - Clarity PPM | Broadcom/CA Focus PartnerFor Broadcom, Broadcom Partner and Broadcom Customer use only. No unauthorized use, copying or distribution. All names of individuals