Saad. System Reservation Online

Diploma in IT Management COLLEGE MCS

System Analysis and Design Page 1


1.1 INTRODUCTION ABOUT THE SYSTEM THAT NEED TO

DEVELOP

AIRLINE RESERVATION SYSTEM

Integrated Departure Control System with a very easy to use interface for rapid passenger

check-in and real time access to the reservations system. Inventory, schedule, fares and agent control,

provides a complete solution for airlines to manage their bookings and ticket reservations.


AIRLINE RESERVATION

SYSTEM

CANCELLATIONRESERVATION

UPDATION


1.2 PROBLEM STATEMENT

1) When you use the traditional system must take a more time.

2) The system is very time consuming and lazy. The system is more prone to errors and something

the approach to various problems is unstructured.

3) Ticket finish at the counter because you late.

4) Ticket cannot book with called and must go to the counter to fill up form.

5) Must fill up more form for any own when you want by for many ticket (family group).

6) When to check back for the customer booking ticket very complicated because mush check for

each fill.

7) Every from which customer fill up mush file, so need more file to documentation.

8) The old system very slowly because mush waits for quest and takes time for fills up from.

9) No have any counter open at other place because only have at airport only.

10) When customer wants check time for ticket they are mush go to the counter and check directly

from counter information.



1.2.1 FISHBONE / ISHIKAWA DIAGRAM


PROBLEM WITH MANUAL SYSTEM

MUST FILL UP MORE FORM

DOCUMENTATION PROBLEM

TICKET FINISH

TAKE TIME

ANY OWN MUST FILL UP FORM ALTHOUGH THE GROUP FOR ONE

FAMILY ONLY

COMPILATED TO CHECK BACK THE REGISTRATION BACK

NEED MORE FILE FOR DOCUMENTATION

NEED MORE COST TO PREPARED THING SUCH AS PAPER AND FILE.

COMPLICATED TO CREAT THE SLOW PROCESS TO

BOOKING TICKET

CAN’T BOOKING FIRSTS

CAN’T CHECK FIRST

LATE COME

MUST DIRECT TO THE COUNTER ONLY

SYSTEM TRADITIONAL MUST FILL FORM

WAIT FOR QUEUE

NOT HAVE ANOTHER COUNTER AT OTHER PLACE

SYSTEM SLOW BECAUSE MUSH FILL UP FROM


1.3 PROJECT OBJECTIVE

The objectives for Airline Reservation System are:

a) Easy procedure to use for any customer.

b) Make it easy for travelers to check the ticket status or make changes to their trip.

c) The user invokes “buy tickets” feature from the ARS user interface.

d) Provide flexible access modes to users from internet or telephone directly.

e) Do the transactions for related easy to making ticket reservations, which includes blocking,

reserving, canceling and rescheduling tickets.

1.4 SCOPE

The scope Airline Reservation System focus on the online only, because with the system can

make easy to customer used, get the discount when use the credit card and make a customer

interesting with this system.

Actually, Airline Reservation System is the best choice when you use this system because the

scope focuses to the online reservation only. So the process for booking the ticket can make easy and

fast.

At the same time, Airline Reservation System invited the other’s people to used the online

system and make it everyone can fly and happy with the system. In the system also providing the

flight details in the system and show the flight bookings for a particular, date and time and also

providing with a pin code.



1.5 SYSTEM DEVELOPMENT METHOD

Structure analysis uses a concept called the systems development life cycle (SDLC) to plan

and manage the system development process. The SDLC model includes the following steps:

1. System Planning.

2. System Analysis.

3. System Design.

4. System Implementation.

5. System Operation, Support, and Security.

SYSTEM DEVELOPMENT LIFE CYCLE


Requirements

Analysis

Testing

Design

Acceptance

Cording


SYSTEM PLANNING

The system planning phase usually begins with formal request to the IT department, called a

system request, which describes problems or desired changes in an information system or a business

process.

The purpose of this phase is to perform a preliminary investigation to identify the nature and

scope of the business opportunity or problem. The preliminary investigation is a critical step because

the outcome will affect the entire development process.

A key part of the preliminary investigation is a feasibility study that reviews anticipated costs

and benefit and recommends a course of action based on operational, technical, economic, and time

factors.

SYSTEM ANALYSIS

The purpose of the system analysis phase is to build a logical model of the new system. The

first step is requirement modeling, where you investigate business processes and document what the

new system must do.

Requirement modeling continues the investigation that began during the system planning

phase. To understand the system, you perform fact-finding using techniques such as interview,

surveys, document review, data and process models, and object models.



SYSTEM DESIGN

The purpose of the system design phase is to create a blueprint that will satisfy all documented

requirement for the system. At this stage, you design the user interface and identify all necessary

output, input, and processes.

During the systems design phase, you also determine the application architecture, which

shows programmers how to transform the logical design into program modules and code.

The result of this is documented in the system design specification and presented to

management and users for review and approval. Management and user involvement is critical to avoid

any misunderstanding about what the new system will do, how it will do it, and what it will cost.

SYSTEM IMPLEMENTAION

During the system implementation phase, the new system is constructed-programs are written,

tested, and documented, and the system is installed. The objective of the system implementation phase

is to deliver a completely functioning and documented information system.

At the conclusion of this phase, the system is ready for use. The system implementation phase

also includes an assessment, called a system evaluation, to determine whether the system operates

properly and if costs and benefits are within expectations.

SYSTEM OPERATION, SUPPORT, AND SECURITY

During the system operation, support, and security phase, the IT staff maintains, enhances, and

protects the system. The objective during this phase is to maximize return on the IT investment.

A well-designed system will be secure, reliable, maintainable, and scalable. Information

system need to be updated significantly or replaced after several years of operation.





SYSTEM PLANNING

2.1 INTRODUCTION

During the system planning phase, the IT team reviews a proposal to determine if it presents a

strong business case. The term business case refers to the reasons, or justification, for a proposal.

A strong business case suggests that the company should pursue the alternatives, above other

options, because it would be in the firm’s best interest to do so. To analyze the business case for

specific proposal, the analyst must consider the company’s overall mission, objective, and IT needs.

2.2 EXAMPLE OF SYSTEM REQUEST FORM

SYSTEM REQUEST FORM

Date: Department:

Submitted by: Position:

Title: Email:

REQUEST FOR: URGENCY:

( ) New system ( ) Depend when the system develop

( ) System need improvement ( ) Handle normally

( ) Correction of service error ( ) Immediate to repair the system

DISCREPTION OF REQUESTED SERVICES (Attach additional document, if necessary):

(To be completed by the information technology department)

( ) Approved Assigned to IT contact person:

( ) Modified (see attached notes) User:

( ) Rejected (see attached notes) Action:

Date:



2.3 EVALUATING FEASIBILITY

2.3.1 OPERATIONAL FEASIBILITY

a. Can change the content every time in the system.

For the flight name to fly the manager can change in the information for each time.

Manager changes the price for each time or when the our company do the promotion

for special prices at certain time.

b. When other’s people used this system, they can reduce the time for booking the ticket.

We can help customer to reduces time because there are can book at home.

Airline Reservation System can make customer user so faster because the system easy

to use.

They are cannot come to the counter for booking the ticket and cannot wait for the

quest.

c. Check the validity of input data and give a feedback to the user in case of errors or inconsisten

cy.

d. Reduce redundancy in the information required from the customers in order for them to buy tic

kets, create user accounts.

e. Reduce effort and frustration for travelers in scheduling a trip, especially by reducing the searc

h effort for the flight they need to take.

f. Can reduce the arrow for book the ticket.

Can reduce arrow with the Airline Reservation System because system check first what

the problem when you are want send your form.

Can avoid the double book ticket when use the system online.



2.3.2 TECHNICAL FEASIBILITY

a. The Computer unit to use for Reservation to customers.

We need the computer unit for my company because we want user the computer for

book ticket online for the customer.

We also need for check total ticket which already to book and balance ticket which not

finishes to sale.

User for calculate totals ticket and price for the customers.

Need to changes the schedule and time for fight schedule every time.

b. Staff works to check the Airline Reservation tickets.

Need more staff for open more counter for book ticket

Staff for control the time flight fly and the number of flight every time and change in

the system.

c. Special software to create the new System for Airline Reservation System.

Develop system for process Reservation Ticket System for each computer.

Software also to use for does the calculation the totals among ticket and for the ticket

time and flight number.

d. Web site to booking ticket with Airline Reservation System.

Web site for to create email to book ticket online for the customer and other.

Web site for our company to user for saves the information about system. This web site

is private.

Web site for information our company which the other people can open to take the

information about company such as background.

Web site for our company to back up the information and development system.



e. The few unit printers use for print the ticket.

To use for print the ticket which already to book for the customer.

To print the information the lattes about Airline Reservation System.

f. Provide training for our staff to use a new system.

Train the staff first before start to work because want avoid a problem in the system

when the staff it handle the system.

For give information to staff for uses effectively the system.

g. Pay the outside worker to create new system for Airline Reservation.

Need are outside worker to create a new system for Airline Reservation System and

create a new web site.

2.3.3 ECONOMIC FEASIBILITY

NO. ITEM QUANTITY TOTAL

1. Special software for the System

Reservation.

1 Unit RM 200,000.00

2. New web site for Airline Reservation

System.

1 Unit RM 20,000.00

3. A few computer units. 21 unit x RM 2500.00 RM 52,500.00

4. Printer for ticket. 21 unit x RM 500.00 RM 10,500.00

5. Thumb print to staff does reservation

online.

21 unit x RM 1,200.00 RM 25,200.00

TOTAL AMOUNT RM 308,200.00



DESCRIPTION OF ECONOMIC FEASIBILITIES

a) Special software

We need new software to develop new system for the Airline Reservation System

because we want change the traditional system to use new IS (information system).

a) New Web Site

We need new web site to produces our product or services to the customer.

We also can promote the services or product for the worldwide. At the same time, we

can produce the procedure to use the system.

We can make the customer use our system very easy and can save the time.

This system can help any people use them every time you like.

b) Computers

Our company needs the computer unit because the computer use to running the system

airline.

We need computer to check the system run and check the total seat for the flight every

day.

Computer use for changes the schedule for fly and time to fly for every time and every

trip flight fly.

c) Printers

Printer to use for print out the receipt payment for customer which pays the payment

ticket.

Printer also use for print the ticket reservation for customer when their book the ticket.

d) Thumb print

We need the thumb print for security the system, and only manager and staff duty only

can log in the system for running.

We also needed for staff log in the system for changes the schedule and time flights fly

for every time and trip.

We use thumb print for security the system from other people to log in the system.

Actually schedule the system is very private and any people cannot open it.



2.3.4 SCHEDULE FEASIBILITY

TASK DURATION

Week

1

Wee

k 2

Week

3

Week

4

Week

5

Week

6

Week

7

Week

8

Week

9

Week

10

Week

11

Week

12

1.0 Initiating

1.1 kick off meeting

2.0 Planning

2.1 Suggest what

system to

develop.

3.0 Analysis

3.1 Analysis Design

4.0 Design

4.1 Develop system

4.2 Determine

Application

5.0 Implementation

5.1 Implementation

the new system



2.4 PROJECT ROLES

a) Organization chart for System Reservation Airline:


DIRECTORINFORMATION TECHNOLOGY

MANAGER SYSTEM SUPPORT & SECURITY

SYSTEM ANALYSIS MANAGER WEB SUPPORT

DATABASEADMINISTRATOR

NETWORK ADMINISTRATOR

WEB SUPPORT SPECIALIST

PROGRAMMER


DESCRIPTION OF ORGANIZATION CHART

1. Director information system

Manage information about Airline Reservation System and describe what the process to

do for develop this system.

Plan how to do this system successful running.

2. Manager system support & security

For support the Airline Reservation System and create security for safety the system

from other people.

Do security which only opening by manager only not all of the staff.

a) Database administrator

To save the system to develop for Airline Reservation System.

Support data Airline Reservation System because cannot give data missing and

brooked.

3. System analysis

Analysis the system for Airline Reservation System is the good or not for long time and

what the benefit for system when to use it.

a) Programmer

Cording the software for Airline Reservation System.

Develop their system to be running successful for their Airline Reservation System.

4. Manager web support

To support web site for system because to protect when have a problem.

Backup Airline Reservation System because same time forget something so have

documentation to see back.





SYSTEM ANALYSIS

3.1 INTRODUCTION

The goal of systems analysis is to determine where the problem is in an attempt to fix the

system. This step involves breaking down the system in different pieces and drawing diagrams to

analyse the situation.

Analyse project goals, break down functions that need to be created, and attempt to engage

users so that definite requirements can be defined. Requirement Gathering sometimes require

individual/team from client as well as service provider side to get a detailed and accurate

requirements.

3.2 SYSTEM REQUIREMENT CHECKLIST

I. OUTPUT

Produces form of reservation ticket in online.

The system shall now display the price of the ticket for the trip.

The system shall require a user to register, in order to carry out any transactions with it ex

cept for checking the availability of tickets.

Ask the user to enter the following details - class, one-way or round trip, departure date a

nd the number of adult passengers, children and senior citizens.

II. INPUT

Detail list about the booking ticket, date and number of person.

Insert the user information such as id, a password, first name, last name, address, phone n

umber, email address, sex, age, preferred credit card number.

Logging in a userrigin city and destination city.



III. PROCESSES

Do the calculation the total for the passenger.

Calculation for the number of the ticket already to book.

Calculation the total among the ticket already to buy for the customer.

IV. PERFORMANCE

How much the data can keep in the system airline.

The program can handles multiple users, if more than one person attempts to same date to

the files stored in the data base

Response time of the Airline Reservation System should be less than 2 second most of th

e time.

Airline Reservation System shall be able to handle at least 1000 transactions/inquiries per

second.

At any instant, a maximum of four nodes or users will be given access simultaneously.

V. CONTROLS

Do the password for the account reservation and password to control the time for fly in

online.

If the user has been a guest, he will have to first register and become a registered user and

then log onto the system.

If the user is already a registered user, and if he has logged on already, he can block or bu

y the ticket, but if he has been acting as a guest, he will have to log on.

In case the user buys the ticket, the system accesses his profile and charges the price of th

e ticket to his credit card number. So they have a security number for take care their

information.

For the schedule flight and time fly all of the control by manager only, so all the system

like this have another password for caring out.



3.3 FACT-FINDING

3.3.1 INTERVIEW

Interview Person:

Dato’ Idris bin Jalal (Chef Executive Offices (C.E.O) of Airline

1. What your advice when we need develop new system for Airline Reservation for our

company?

2. When we develop this system, it is this system can support for long term?

3. Who the people we must focus it for system Airline Reservation?

4. Where we can get other information to create the Airline Reservation System?

5. How we can produce this system to the worldwide?

6. What you fill about this system and it is this system we produce is easy to use?

7. When you use the system, it is you fill can make you use faster book the ticket?

8. Where you can use the Airline Reservation System to book ticket?

9. When the time this system can to use for booking the ticket?

10. How to use this system and it is the expert IT only can use this system?



3.3.2 QUESTIONNAIRES

Questionnaires person:

Focus on customers.

Very Poor Poor Good Very Good Excellence

1 2 3 4 5

1 2 3 4 5

Evaluation of Airline Reservation System

1. It is the system very clear to use? 1 2 3 4 5

2. It is the system running so faster? 1 2 3 4 5

3. The services for this system are very good? 1 2 3 4 5

4. How about the prices this system promotes to customer? 1 2 3 4 5

5. It is this system can save the time to use? 1 2 3 4 5

6. Are you like for the free side we promote for the certain time? 1 2 3 4 5

7. It is the system is very interesting or user friendly? 1 2 3 4 5

8. The system Airline Reservation can help you to do very easy? 1 2 3 4 5

9. It is the system is stable for the future? 1 2 3 4 5

10. The system can give you advantages when you use it? 1 2 3 4 5

Commend: ____________________________________________________________________

____________________________________________________________________

______________________________________________________________________



3.4 DATA AND PROCESS MODELING

3.4.1 DATA FLOW DIAGRAM

1. CONTEXT DIAGRAM LEVEL

Maintenance Receive customer Request

Flight, booking Passenger list Cancellation confirmed list

Data store Data access


0

AIRLINE RESERVATION

SYSTEM

BOOKING DEPARMENT

DATABASE

PASSENGER REPORT


2. DIAGRAM O LEVEL

Booking enquiry

Request for information flight / discount

Reservation request

Ticket confirmation & status

Cancellation request

Information Acknowledgment


2.0

PASSENGER ENQUIRY

1.0

GENERAL EQUIRY

3.0

BOOKING COUNTER

4.0

CANCELLATION

DATABASE

REPORTPASSENGER

BOOKING DEPARTMENT


LOWER-LEVEL DIAGRAM

STEP 1:

Request for Required Info information

Request Information Request Information Information Request

Request Information Request Information Request Information

D1 FLIGHT D2 FARE D3 DISCOUNT


PASSENGER

1.1

GENERAL

1.1.2

FARE ENQUIRY

1.1.1

FLIGHT ENQUIRY

1.1.3

DISCOUNT


STEP 2:

Entry of Required New record info

Request UniquePNR Info Request

Request Unique PNR Request Information

D4 PASSENGER D5 PASSENGER


2.2.1

NEW PASSANGER

2.2.2

PASSENGER REQUIRY

2.1

PASSENGER REQUIRY

PASSENGER


STEP 3:

Passenger Ticket (on the spot), Request acknowledgment (stand by)

Update D6 PASSANGER

Booking Acknowledgment Now Booking later update

Cash payment status set status/ Acknowledgement Entry stand date to confirm waiting

Choose made Status

Of payment (fair / not)

Devit number

status

Credit numbers

status

pay cash status

status CNO


PASSANGER

CREDIT

DEVIT

CHEQUECASH

BOOKINGBOOKING

3.1.1

ON THE SPOT

3.1.3

MADE OF PAYMENT

3.1.2

STAND BY BOOKING

3.1

BOOKING COUNTER


STEP 4:

request for Acknowledgment

cancellation

update

D7 CANCELLATION

Acknowledgment

Validity cheque

Request Acknowledgment new Acknowledgment Cheque Status

For cancel date validity


PASSANGERPASSANGERPASSANGER

PASSANGER

4.1.3

VALIDITY CHEQUE

4.1.1

CANCEL TICKET

4.1.2

RESHEDULE

4.1

CANCELLATION


3.4.2 Data Dictionary

System : Airline Reservation Date : October

Label : Social Security Number Order : Online Booking

Type and Length : 9N Default Value : None

Source : Employee Acceptable Value : Any Positive Number

Security : IT Department User Responsibility : IT Department

SYSTEM DESIGN

4.1 OUTPUT AND USER INTERFACE DESIGN

Return One Way


Flight Hotel

Flight + Hotel


4.2 DATA DESIGN



4.2.1 ERD DIAGRAM

1 M 1 1

1 M

N

1

1 M

CONCLUSION


Flight System

Passenger Check

Ticket

Online

Seat

Online

Ticket Receipt

Travel


10.1 ADVANTAGES OF THE NEW SYSTEM

1. The work can be easy to use when a new system has.

2. The customer can book the ticket vary faster and can reduce the time, cost and energy.

3. Less staff needed for working, when use the system online because all the work can do

with system only.

4. Can give advantages for our company such as reduce bills for rent of office, reduce staff,

and reduce budget to buy paper for documentation.

5. Less personal touch and harder to sell for company.

6. Less risk of double booking ticket for one customer or delay payment because system

automatically checks before you send your book ticket.

7. Customer don't neet to leave home and they can book ticket find it easier in the system

online.

8. You can get discount when you use credit card to pay the payment for booking ticket.

9. You work to book ticket can be easy with have a Airline Reservation System.

10.2 DISADVANTAGES OF THE NEW SYSTEM

1. Any staff must have inters access and computer skills to use Airline system.

2. Our company must pay the payment so many and expensive.

3. When the system have are problem maybe system must stop or system run slowly.

4. When the electric blackout system problem automatically all running program stop.

5. The customer doesn’t know how to use this system to book ticket.

10.3 SUMMARY



10.4 REFERENCES


Documents

Saad. System Reservation Online