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Saad Haj Bakry, PhD, CEng, FIEE1
Introduction to NetworkIntroduction to Network ManagementManagement
Saad Haj Bakry, PhD, CEng, FIEE
PRESENTATIONS IN NETWORK MANAGEMENTPRESENTATIONS IN NETWORK MANAGEMENT
Saad Haj Bakry, PhD, CEng, FIEE2
ObjectivesObjectives
To Provide a Background Considering:
A Broad ViewPeopleOrganizationNetworks / TechnologyManagementNetwork Management
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE3
A Broad ViewA Broad View
People
TechnologyOrganization
Management
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE4
PeoplePeople
Managers / Staff Suppliers (Partners) / CustomersTechnology Experts / Users
Originators & Target of Organizations & Technology (Business)
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE5
Organization: BusinessOrganization: Business
Functions
Manufacturing Agriculture Services “combinations”
ScopeLocalNationalInternational
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE6
Organization: AdvantageOrganization: Advantage
Competitive Scope
Broad Target
Competitive AdvantageLower Cost Difference
Cost Leadership
Differentiation
Narrow Target
Cost Focus
Focused Differentiation
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE7
Organization: Value ChainOrganization: Value Chain
Support Activities
Infrastructure: Finance / Planning / …People (Human Resources) ManagementTechnology: including Network Services
Procurement
Primary Activities
Logistics
Operation(Main
Function)Marketing
After Sale
Services
Value of Activities (Cost-Effectiveness)
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE8
Organization: Value SystemOrganization: Value System
Value Chain
(Organization)
Value Chains
(Suppliers)
Value Chains
(Suppliers)
Value Chains
(Suppliers)
Value Chains
(Distributors)
Value Chains
(Distributors)
Value Chains
(Distributors)
Value Chains(Buyer)
Value Chains(Buyer)
Value Chains(Buyer)
Overall Value / Performance / Sales & Profit
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE9
Networks: StructureNetworks: Structure
Communication Sub-Network (Backbone):Switching / Communication
Client
Client
Server
LAN
Access / Information Service
Sub-Network
ClientClient
ClientClient Connections
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE10
Network: TechnologyNetwork: Technology
Communication Services
Information Services
Computer & Communication
Equipment
Information / Software Products
Services
Products
Form: HW Substance: SW / Info
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE11
Network: Multi-level ViewNetwork: Multi-level View
Communication: Transmission / Switching
Networking: Architecture / Management
Server Applications
Client
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE12
Network: Network: Operation / ProtocolsOperation / Protocols
ISO / OSI Layered Protocols
Protocol Layer Main FunctionApplication User InterfacePresentation Information Representation
Session Network InterfaceTransport End-to-End ConnectivityNetwork Communication Sub-Network
Data Link Point-to-Point ManagementPhysical Physical Connectivity
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE13
Networks: ServicesNetworks: Services
Exchanging (e-Mail) / Publishing Information Electronically (Web)
Enabling Remote Actions (e-Business)Levels:
– Private (Organization: Value Chain)– Business (Organization: Value System)– Public (Presence / Advertisement)
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE14
Networks: Services ScopeNetworks: Services Scope
Public Level: Internet (Opportunity)
Business Level: Extranet (Value System)
Private Level: Intranet (Value Chain)
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE15
Networks: AdvantagesNetworks: Advantages
Saving TimeReducing MovementProviding:
New Business FormsAccuracy / QualitySecurity ??
World Integration
Productivity:Cost-Effectiveness
OpportunitiesNeed:
Have & Have-not
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE16
ManagementManagement: Vocabulary: Vocabulary
To Manage: To control & direct To conduct & guide To treat with care To carry on business or affairs To achieve a purpose
Management Act or art of managing The collective body of those who manage an enterprise Executive skill
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE17
ManagementManagement: Organization: Organization
Resources: People Building Tools / Technology Others
Players Partners / Suppliers Customers Others
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE18
Management:Management: Business / DevelopmentBusiness / Development
Business Process: Management Structure Primary Activities Support Activities Work Flow:
Centralized / Decentralized
Timing
Development: Reengineering TQM Critical Path Method: CPM
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE19
Management: InformationManagement: Information
Types: Data / Text Voice Video Multi-Media
Functions Storage Transfer / Flow Processing
Business (Information) Transactions
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE20
Network Management:Network Management: ITU DefinitionITU Definition
Supervising the performance of the network in “real” time (operation)
Taking immediate actions to control the network when necessary (configuration)
Maximizing the use of network capacity (cost-effectiveness)
Planning for future events (development)Contingency planning (risk)
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE21
Network Management:Network Management: MN&CMN&C
NM&C: Network Monitoring & Control
Tying disparate equipment to an “operation centre”
Monitoring the performance of critical elements
Allowing configuration control
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE22
Network Management:Network Management: AOAO
AO: Administration Operation
Servicing user demandsHelp: resolution of problemsMeasurements and billingMaintenance
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE23
Network Management:Network Management: Views Views
To plan, organize, supervise, control, and account for the use of communication and other network facilities
To respond to changing requirementsTo ensure predictable behaviour
(performance)To protect information integrityTo authenticate sources & destinations
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE24
Network Management:Network Management: Functions Functions
Fault ManagementPerformance ManagementConfiguration ManagementSecurity ManagementAccounting Management
ISO Standard Functions
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE25
Network Management:Network Management: Functions Functions
Capacity Planning ManagementStrategic PlanningOperations Support ManagementProgrammability Management
Additional Functions
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE26
Network Management:Network Management: Tools Tools
Recommendations from international organizations (standards): ISO / ITU / ANSI / IEEE…
Products from IT producers:IBM (Net View) / CA (UNICENTER) HP (Open View) / Others…
TMN: Telecommunication Management Network
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE27
Network Management:Network Management: Other Issues Other Issues
Economic Evaluations: Cost / Benefits
SLA: Service Level Agreements
Management Requirements (Organization): People / Help Desk / Equipment / Operation / Reporting
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE28
Remarks: Remarks: InterdependenceInterdependence
Network
Network
People
Organization
Network
Organization
Network
OrganizationPeople
Business
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE29
Remarks: Remarks: Integrated ManagementIntegrated Management
People
Organization
Technology:Network
Business Requirements
Organization Management
Network Management
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE30
Remarks:Remarks: NM Benefits NM Benefits
Efficiency– Improved business (productivity / revenues)
Network Utilization– Network cost-effectiveness
Understanding: Demands / Network – Better planning for the future
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE31
Remarks:Remarks: ConclusionConclusion
Need to Study Network ManagementNeed to Acquire Practical ExperiencePotential Future Development
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE32
Where to Get More InformationWhere to Get More Information
Books & PapersInternational Organizations
ITU / ISO PublicationsCommunication Services Companies:
AT&T / Nortel / BT…IT Producers:
IBM / HP / CA / Microsoft…Others…. (course material)
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE33
References:References: ManagementManagement
Porter M.E., The Competitive Advantage of Nations, The Free Press (Macmillan), New York, 1990.
Champy J., Reengineering Management: The Mandate for New Leadership, Harper Business, New York, 1995.
Rao A. and others, Total Quality Management: A Cross Functional Perspective, Wiley, New York, 1996.
Introduction to Network Management
Saad Haj Bakry, PhD, CEng, FIEE34
References:References: Network Management Network Management Rose M., The Simple Book: An Introduction to
Network Management, Prentice Hall PTR, New Jersey, 1996.
Leinwand A. and K. Fang, Network Management: A Practical Perspective, Addison Wesley, Reading Massachusetts, 1993.
Kauffels F, Network Management: Problems, Standards and Strategies, Addison Wesley, Wokingham, England, 1992.
Telecommunications Management: Operation and Management of Networks, The National Computing Centre Ltd, UK, 1992.
Introduction to Network Management
