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SAA Department: Human Resources (HR Services) Policy Number: CS100 Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew) Document Number: Effective Date: 01 January 2011 Review Date: 31 December 2012 Authorised by: GM: Human Resources Page Number: 1 of 26 1. PURPOSE To clarify conditions and terms under which concessions are granted to SAA employees and pensioners on vacation travel. The use of such concessions indicates acceptance of the contents of this policy, making it binding for all purposes. 2. SCOPE The scope of this policy is applicable to all SAA employees and pensioners (excluding active and retired Flight Deck Crew). 3. DEFINITIONS The following definitions shall apply within this policy. References to the singular shall include the plural and vice versa and the definitions applied within the policy shall apply specifically for purposes of this policy and procedures directly related to this policy. 3.1 South African Airways (SAA) A company duly incorporated in accordance to the laws of South Africa and with company registration number 97/22444/07. 3.2 Permanent Management Employee A person who has been directly employed in a management position to the services of SAA, and who has been duly appointed in a permanent and personal capacity to render services to SAA in terms of an official appointment letter. 3.3 Permanent Non- Management Employee A person who has been directly employed in the services of SAA for an uninterrupted period of six months and who has been duly appointed in a permanent and personal capacity to render services to SAA in terms of an official appointment letter.

SAA Department: Human Resources (HR Services) … · SAA Department: Human Resources (HR Services) ... SAA is under no obligation to provide a reason for the temporary or ... a fringe

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SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 1 of 26

1. PURPOSE

To clarify conditions and terms under which concessions are granted to SAA employees

and pensioners on vacation travel. The use of such concessions indicates acceptance

of the contents of this policy, making it binding for all purposes.

2. SCOPE

The scope of this policy is applicable to all SAA employees and pensioners (excluding

active and retired Flight Deck Crew).

3. DEFINITIONS

The following definitions shall apply within this policy. References to the singular shall

include the plural and vice versa and the definitions applied within the policy shall apply

specifically for purposes of this policy and procedures directly related to this policy.

3.1 South African Airways (SAA)

A company duly incorporated in accordance to the laws of South Africa and with

company registration number 97/22444/07.

3.2 Permanent Management Employee

A person who has been directly employed in a management position to the

services of SAA, and who has been duly appointed in a permanent and personal

capacity to render services to SAA in terms of an official appointment letter.

3.3 Permanent Non- Management Employee

A person who has been directly employed in the services of SAA for an

uninterrupted period of six months and who has been duly appointed in a

permanent and personal capacity to render services to SAA in terms of an official

appointment letter.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 2 of 26

3.4 SAA Contract Worker

A person contracted directly by SAA in a personal capacity, and renders services

to and for the benefit of SAA, for an uninterrupted period of more than six

months. Persons who are not directly employed by SAA are excluded.

3.5 SAA Pensioner

A person formally defined as a Permanent Employee, who is described by SAA‟s

Human Resources department, and terms of employment as a pensioner. This

definition shall expressly exclude employees who go into retirement as a

consequence of organisational restructuring, unless alternatively agreed to as

part of such restructuring activity.

3.6 Spouse

A wife or husband to whom the South African Airways Permanent Employee,

Contract Worker or Pensioner is legally married (including Common Law and

Civil Partner. The onus rests on the employee to prove adherence to qualification

criteria in terms of this definition, including the provision of marriage certificates

and affidavits for Common-Law marriages. It should be noted that SAA only

recognises one spouse for purposes of this policy application.

3.7 Children of SAA Employee and/or Spouse

Any child (below the age of 21) of the Permanent Employee, Contract Worker or

Pensioner and their spouse, either by means of birth, marriage or adoption (or

proven to be in the process of adoption). The age in terms of this definition may

be waived in the case where it can be proven that the child is physically or

mentally handicapped or disabled, and by virtue of this condition is fully

dependent on them.

Dependent children still studying or financially dependant, not older than 26

years, shall be eligible for travel once proof has been provided.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 3 of 26

3.8 Registered Travel Companion

Any person that the SAA Permanent single employee nominates for use of

concessions. An SAA Permanent Employee may only have one Travel

Companion registered at any given time and may change the registered name

once during the calendar year, in the month of January.

3.9 Registered Travel Companion Children

Any child of the Travel Companion by birth, adoption (or proven to be in the

process of adoption) who is below the age of 21 years (up to a maximum of three

children). The age limitation in terms of this definition may be waived in the case

where proof is provided that the child is physically or mentally handicapped or

disabled and by virtue of this condition is fully dependent on them.

3.10 Family and Friends

Registered non-dependant family and friends of the SAA Permanent Employee.

3.11 ID 00

A ticket to which a 100% discount has been applied to the full base fare and is

subject to off-load in terms of the SAA priority listing. This ticket type is capable

of being tentatively booked for a particular flight, subject to seat availability within

pre-determined classes.

3.12 ID 90

A ticket to which a 90% discount has been applied to the full base fare and is

subject to off-load in terms of the SAA priority listing. This ticket type is only

provided on a standby-basis.

3.13 ID 75

A ticket to which a 75% discount has been applied to the full base fare and is

subject to off-load in terms of the SAA priority listing. This ticket type is only

provided on a standby-basis.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 4 of 26

3.14 Priority Listing for Loading and Off-loading

A load order is given according to the type of travel, employment grade and fare

basis type, which determines the order in which passengers will be loaded on

departure, or offloaded in the event where the flight is full.

3.15 Services of SAA

A flight operated by SAA under the SAA carrier code.

3.16 Concessions

A discretionary discount on flight segments, bookable subject to certain

conditions; including space availability and restriction of use on certain routes or

during certain times, provided by SAA to persons meeting qualifying criteria.

Concessions are granted on a calendar year basis and any concessions not

used by 31St December of that year, will be forfeited.

4. EXPRESS PROVISIONS PERTAINING TO TRAVEL CONCESSIONS

The below conditions are deemed material to the granting of concessions and failure to

adhere to these prescriptions will result in temporary, or permanent, withdrawal of the

concessions granted. The full extent of disciplinary action, including dismissal may also

be applicable.

4.1 Concessions are at the discretion of SAA

Concessions granted in terms of this policy are granted solely at the discretion of

SAA and in no way constitute a condition of employment or a benefit conferred in

lieu of any counter-performance on the part of the recipient, apart from the

qualification conditions as set out in this policy. SAA reserves the right to remove,

add, change or in any other manner alter the provision of concessions as defined in

this document at its sole discretion.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 5 of 26

4.2 Embargo’s

The recipient of concessions acknowledges and accepts that SAA may permanently

or temporarily suspend the use of, or granting of concessions on certain routes, or

during certain times. Reasons for such changes may include passenger demand,

capacity constraints, withdrawal from routes, or the transfer of routes by SAA to

another carrier. SAA is under no obligation to provide a reason for the temporary or

permanent suspension of concessions on all, or some, of its routes. The use of

travel facilities is always subordinate to the requirements of revenue passengers.

4.3 Transfer or Sale of Concessions

The recipient of concessions acknowledges and accepts that concessions are

granted only to individuals defined within this policy and under the clear

understanding that, under no circumstances whatsoever (including for purposes of

recouping tax payments), may a defined recipient of concessions sell a concession

to any person.

For purposes of this policy the term “sell” shall be deemed to include any form of

value exchange, including barter-trades or any other form of personal gain. The

recipient of concessions is hereby informed that contravention of this condition would

result in disciplinary action to the fullest extent, both in terms of SAA‟s disciplinary

procedures as well as applicable national laws (including laws pertaining to personal

income tax evasion).

4.4 Use of Concessions for income-generating activities

The recipient of concessions acknowledges and accepts that the use of concessions

for purposes of conducting trade is expressly prohibited. This restriction applies both

to the direct recipient (e.g. Permanent Employee, Contract Worker, Pensioner) and

any indirect recipients (e.g. Spouse, Family, and Registered Companions, etc).

4.5 Responsibility for indirect concession recipients

The direct recipient of concessions (deemed the SAA Permanent Employee,

Contract Worker or Pensioner) hereby acknowledges and accepts full responsibility

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 6 of 26

for any indirect recipient‟s use of concessions (deemed any person registered as a

beneficiary for travel purposes). The SAA Employee, Contract Worker or Pensioner

will be held liable for any breach of this policy if committed by an indirect recipient.

4.6 Tax Onus

The employee acknowledges that on international travel, where a booking is

confirmed prior to 72 hours before departure, a fringe benefits tax obligation exists

on the part of the employee according to the South African Income Tax Act –

Schedule seven.

4.7 Use of Concessions

The recipient of concessions acknowledges and accepts that the use of concessions

is for Vacation Travel and as such, may not be used by employees while booked of

ill, suspended from work or while absent for any other reason (excluding approved

annual leave and family responsibility leave) except with the advance approval of the

Company.

In the case of illness, based on a medical report justifying such travel e.g. referral to

attend a specialist appointment, the company will require proof of the referral and

attendance and the Company will have the sole discretion to decide whether or not

to grant the concession during absence.

An employee that travels on a flight knowing that his/her return ticket is not

confirmed must inform his/her supervisor/manager of this prior to the

commencement of the flight, and must ensure that he/she has approval to be absent

from work, should they not be able to return to work as a result of not being loaded.

An employee who breaches the above will be subject to disciplinary action, which

may include dismissal.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 7 of 26

4.8 Misrepresentation

The direct recipient of concessions acknowledges and accepts that any form of

intentional misrepresentation associated with the registration of concession

recipients, or the use of concessions, will be deemed in a serious light and

addressed to the fullest extent possible under company disciplinary policies and

procedures.

4.9 Incitement to breach policy

The direct recipient of concessions acknowledges and accepts that any action on

his/her part that has the effect of inciting another employee to breach any provision

this policy, including loading order at check-in, will be deemed a dishonest action

and in breach of policy.

5. GENERAL RULES AND CONDITIONS

5.1 Booking and ticketing online through iFly

The employee is responsible for all bookings made for themselves and registered

beneficiaries. It is furthermore acknowledged and accepted that all conditions of the

policy have been accepted when booking online.

5.2 Booking and ticketing in person

The employee is responsible for all bookings made for beneficiaries and themselves.

Employees must present their own airline permit when making a booking or issuing a

ticket. It is also acknowledged and accepted that all conditions of the policy have

been accepted when making use of these concessions.

5.3 Check-in

Employees must present their own airline permit and identity document or passport

for all travel and on check-in. Beneficiaries must carry positive identification at all

times, and a copy of a birth certificate for young children.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 8 of 26

It is furthermore acknowledged and accepted that if the traveller cannot present

acceptable identification that SAA reserves the right to not accept them for travel.

Persons with fraudulent or false documents will be handed over to authorities for

action allowable under general law.

5.4 Offloading or non acceptance on flight

It must be clearly understood that no concession represents an entitlement to a

confirmed seat (for example, an ID00 does not guarantee a firm booking in the same

manner as a full fare ticket does).

The use of concessionary travel facilities is always subordinate to the requirements

of revenue passengers.

SAA may at any time downgrade or offload a rebate passenger, if the space is

required for a revenue passenger, or a person with a better claim to the seat.

Offloading and down grading must always follow the order shown in Priority code

listing and be implemented with utmost sensitivity and courtesy by airport staff.

In cases where both employees have the same priority code, then the date of

employment will determine the employee with the higher priority. The concession

holder must immediately and graciously comply with these requests.

SAA will not be liable for any reimbursement for incidental expenditure as a result of

flight cancellation or delay.

An employee who has been booked for a flight on an ID00 concession and is

offloaded on his return journey (away from country where they are based) may be

treated in the same manner as a passenger who is offloaded from a delayed or

cancelled flight.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 9 of 26

5.5 Ticketable routings and rebated fare calculations

On international travel rebated fares are determined by the highest fare between any

two points on the journey. Travel may not be through the country of origin at any

point. If a point is used to travel through to reach a specific destination, the

passenger may stay over in one direction only. An exception can be made if

accompanying a staff or crew member that is scheduled to travel the exact same

routing for duty/ positioning purposes.

On domestic travel rebated fares are charged on a sector fare basis and travel may

not be through the point of origin at any time during the journey. Travel may not go

through the same city more than once, unless used as a connection point.

Rebated fares are charged from fares that are specifically calculated by pricing for

the Airlines own travel policy. Airport /Country applicable taxes are to be paid by the

traveller and may change according to currency fluctuations or exception

agreements related to specific ID travel or specific groups of ID travellers.

5.6 Upgrading request for permanent non-management SAA employees

The request for one upgrade per calendar year to business class, on departure

subject to space available, is allocated to a single or return journey. If the passenger

is upgraded on any sector the upgrade request will be considered used.

If an employee was not upgraded on all sectors, the upgrade will be reinstated for

use in the same calendar year, on presentation of economy boarding passes.

5.7 Upgrading request for permanent non-management SAA employees, with

Long Service

In recognition of the attainment of specified long service milestones, an additional

upgrade, on departure subject to space available, will be granted to employees in the

year of their 10 years service milestone, and for every 10 year interval thereafter

continuously completed, i.e. 10 year, 20 year, 30 year, etc). The upgrade must be

requested prior to ticketing and endorsed on the ticket/s.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 10 of 26

5.8 Unaccompanied minors (5 -12 years)

Unaccompanied minors may only travel if their flights have been confirmed and

acceptance as an unaccompanied minor is confirmed in the booking.

Unaccompanied minors may not travel on standby or on waitlisted flights.

Airports should do everything possible not to offload unaccompanied minors that are

travelling from points other than the point of origin. Children under 5 years old may

not travel as unaccompanied minors.

5.9 Baggage

All persons travelling on concessionary tickets must strictly comply with the normal

baggage restrictions. Full excess baggage rates will apply if the baggage restrictions

are exceeded and will only be applicable if the airline can accommodate the extra

weight.

5.10 Refunds

An administration fee, determined by the Company, may be levied when processing

refunds. All refund processes will comply with company rules and may take up to

one month. Reinstatement of concessions will only be done on proof of approved

refund documentation, where all sectors were not utilised, and in the same year.

5.11 Travel documents, Visa and Health requirements

The SAA Permanent Employee, Contract Worker or Pensioner is fully responsible for

the arrangement and payment of all necessary valid passports, visa‟s and health

certificates/inoculations needed for their own or their beneficiaries travel.

Travellers should check validity of all these documents and ensure that all are

finalised before their date of travel. SAA will not be held liable for these costs, but if

the airline is presented with charges, the airline will reserve the right to follow

procedures to claim the costs from the Employee, Contract Worker or Pensioner.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 11 of 26

5.12 Infants (children under 2 years old)

Infants must always be booked for travel with an adult. A maximum of one infant is

allowed per any one adult, i.e. if two infants on a booking, then two adults must

travel. Infants travelling on SAA must hold a valid air ticket and use their own

available concession, which is issued at ten percent of the applicable adult base

fare. Infants are not entitled to a seat on the aircraft and must be seated with the

adult, unless a bassinet has been booked and confirmed. Bassinets are allocated

according to availability on the flight and the infant weight and age.

5.13 Medical / Disabled passenger requirements

Persons with disabilities must request medical services (wheelchairs etc) at the time

of flight confirmation and ensure that all details are confirmed before departure.

Travellers with medical requirements must ensure they have sufficient medication

and approval from their Doctor that they are medically fit to travel. If oxygen or a

medical sister is required, these costs are for the passenger. Medicals can only

confirm these services on confirmable bookings.

5.14 Travel Insurance

All airline passengers (including Permanent Employees, Contract Staff and

Pensioners) are advised to take out full medical travel insurance that provides cover

for their entire journey, and all unforeseen expenditure, from their time of departure

from their origin until their time of arrival at the end of their journey. Insurance on

valuables or other personal effects is also advisable.

5.15 3 Day / 72 hour prior clarification

The booking request time referred to as the 72 hours or 3 days prior confirmation

period is calculated as follows; the booking agent counts back an exact three days

from the date of departure. If three days prior to departure falls on a weekend or

public holiday, then the date is moved back to the last working day prior to this date.

e. g. flight on a Wednesday – three days prior is Sunday, but as it is not a „working‟

day, the last „working‟ day prior is the Friday. The return, or other flight sectors,

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 12 of 26

should be confirmed at the same time. Confirmation is always subject to space

available and offloading/down grading at time of departure.

6. EXCEPTIONAL SITUATIONS

6.1 Demise of a legally married SAA Permanent Employee

The legal spouse and dependant children of a married SAA Permanent Employee

will retain their travel concessions as contained in this policy until the end of the

concession year of the permanent employee‟s demise.

From 1st January of the following year pensioner benefits will be applicable on

condition that the deceased employee had completed 10 years of continuous service

with SAA.

6.2 Demise of a SAA Permanent Employee with Common-Law Spouse/Civil

Partner

The common-law spouse and dependant children of a married SAA Permanent

Employee will retain their travel concessions as contained in this policy until the end

of the concession year of the permanent employee‟s death.

From 1st January of the following year pensioner benefits will be applicable on

condition that the deceased employee had completed 10 years of continuous service

with SAA.

6.3 Demise of SAA Contract worker

The legal spouse and dependant children‟s use of travel concessions will cease from

date of death of a SAA Contract Worker.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 13 of 26

6.4 Travel concessions for Registered Travel Companions and their

Children/Family

The use of travel concessions by Registered Travel Companions will cease from

date of death of the employee or contract worker, and at the end of the calendar year

for Family.

6.5 Re-marriage of the legal widow/widower of the late SAA Permanent Employee

If the widow/widower re-marries, he/she will forfeit their use of all travel concessions

from the date of re-marriage. Failure to disclose this information is an offence.

Children from the marriage to the SAA Permanent Employee will retain their travel

concessions if they qualify as Dependant Children.

6.6 Retirement of SAA Permanent Employee

Upon retirement the permanent employee‟s travel concessions will remain

unchanged until the end of that calendar year. Thereafter concessions will be

granted as per the prescribed conditions and concessions allocated to the Pensioner

group in this policy.

Qualification for pensioner concessions will be determined by the SAA Human

Resources policy relating to years of service, prescribed pensioner age and all

governing rules.

6.7 Resignation of SAA Permanent Employee

Upon resignation from the company the employee‟s travel benefit shall cease

effective mid-night from that date of last day in service (termination date).

Resigned employees should hold a letter from their Human Resources office stating

their last official date of service. All unused concession tickets must be returned on

the last day in service for a refund. SAA reserves the right to charge the cost of a full

fare on the relevant routing/s if the employee fails to comply with this provision.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 14 of 26

6.8 Dismissal of SAA Permanent Employee

On dismissal from the company the permanent employee‟s travel concessions will

cease immediately. All unused concession tickets must be returned by last date in

service for refund and may not be used for any further travel. SAA reserves the right

to charge the cost of a full fare on the relevant routing/s if the employee fails to

comply with this provision.

6.9 Retrenchment of SAA Permanent Employee

Upon retrenchment from the company the permanent employee‟s travel concessions

will cease immediately, unless extended by SAA. Retrenched employees should

hold a letter from their Human Resources office stating the last date in service and

their retrenchment travel extension date, on the services of SAA. All unused

concession tickets must be returned by this date for refund and may not be used for

any further travel.

6.10 Blacklisting of employee profile.

In the event that an employee‟s travel must be blacklisted as the result of disciplinary

action, the related Human Resources office will be responsible for placing the

blacklisting indicator and applicable period on the employees‟ profile on receipt of the

outcome from an internal hearing and related ruling.

6.11 Inactivation of registered beneficiary type.

If disciplinary action results in removal of travel concessions, the Industry Travel

Administrator will place the restriction indicator against the beneficiary name. The

restriction will not allow the beneficiary to travel on any SAA employee profile.

6.12 Dress Code

The dress code is smart casual for Rebate Travellers, who must be neat, clean, well

groomed and presentable at all times; in a manner that upholds the image of SAA.

South African Airways reserves the right not to accept any rebate passenger for

travel who does not conform to an acceptable and presentable dress code.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 15 of 26

ANNEXURE A:

BENEFIT ENTITLEMENTS PER EMPLOYEE GROUPING

SECTION A (PERMANENT EMPLOYEES)

1. CATEGORIES OF TRAVEL CONCESSION GROUPS

The following Concession groups qualify for travel as defined further in this policy.

The level of concession granted, is in accordance with the grading structure.

Employee, registered spouse (includes common-law) and children (per person)

Registered companion and children, only applicable to single employees (per

person)

Registered family and friends (a „pool‟ of concessions)

2. MANAGEMENT EMPLOYEES LEVEL 1

a. Employee, registered spouse and children

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 90 12 per annum Domestic: Business

International: First

Strictly standby-basis.

ID 00 12 per annum

(used either

on Domestic

or

International

routes)

Domestic: Business

International: First

Listing on a particular

flight, within three days

from departure permissible

and subject to space

availability within the

applicable Rebate class.

b. Registered companion and children

Concessions under this category may only be granted to employees who are not

married and it should be noted that a tax implication may exist in terms of usage of

this concession type. The onus rests on the employee to establish this tax

implication with South African Airways Human Resources.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 16 of 26

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 90 12 per annum Domestic: Business

International: First

Strictly standby-basis.

ID 00 12 per annum

(used either

on Domestic

or

International

routes)

Domestic: Business

International: First

Listing on a particular

flight, within three days

from departure permissible

and subject to space

availability within the

applicable Rebate class.

c. Registered family and friends

Concessions under this category apply to non-dependent family members and

friends of employees as defined further in this policy:

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 75 10 per annum

(used either

Domestic or

International

routes)

Domestic: Business

International: Business

Strictly standby-basis.

A total of 10 concession

tickets are assigned, used

as a pool amongst

registered family and

friends.

3. MANAGEMENT EMPLOYEES LEVEL 2

a. Employee, Registered spouse and children

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 90 12 per annum Domestic: Business

International: Business

Strictly standby-basis.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 17 of 26

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 00 8 per annum

(used either

on Domestic

or

International

routes)

Domestic: Business

International: Business

Listing on a particular

flight, within three days

from departure permissible

and subject to space

availability within the

applicable Rebate class.

b. Registered companion and children

Concessions under this category may only be granted to employees who are not

married and it should be noted that a tax implication may exist in terms of usage of

this concession type. The onus rests on the Employee to establish this tax

implication with South African Airways Human Resources.

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 90 12 per annum Domestic: Business

International: Business

Strictly standby-basis.

ID 00 8 per annum

(used either

on Domestic

or

International

routes)

Domestic: Business

International: Business

Listing on a particular

flight, within three days

from departure permissible

and subject to space

availability within the

applicable Rebate class.

c. Registered family and friends

Concessions under this category apply to non-dependant family and friends of

employees as defined further in this policy:

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 18 of 26

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 75 6 per annum

(used either

Domestic or

International

routes)

Domestic: Economy

International: Economy

Strictly standby-basis.

A total of 6 concession

tickets are assigned, used

as a pool amongst

registered family and

friends.

4. MANAGEMENT EMPLOYEES LEVEL 3

a. Employee, registered spouse and children

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 90 12 per annum

Domestic: Economy

International: Business

Strictly standby-basis.

ID 00 6 per annum

(used either

on Domestic

or

International

routes)

Domestic: Economy

International: Business

Listing on a particular

flight, within three days

from departure permitted

and subject to space

availability within the

applicable Rebate class.

b. Registered companion and children

Concessions under this category may only be granted to employees who are not

married and it should be noted that a tax implication may exist in terms of usage of

this concession type. The onus rests on the Employee to establish this tax

implication with South African Airways Human Resources.

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 90 12 per annum

Domestic: Economy

International: Business

Strictly standby-basis.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 19 of 26

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 00 6 per annum

(used either

on Domestic

or

International

routes)

Domestic: Economy

International: Business

Listing on a particular

flight, within three days

from departure permissible

and subject to space

availability within the

applicable Rebate class.

c. Registered family and friends

Concessions under this category apply to non-dependent family and friends of

employees as defined further in this policy:

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 75 6 per annum

(used either

Domestic or

International

routes)

Domestic: Economy

International: Economy

Strictly standby-basis.

A total of 6 concession

tickets are assigned, used

as a pool amongst

registered family and

friends.

5. NON-MANAGEMENT EMPLOYEES

a. Employee, registered spouse and children

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 90 12 per annum

Domestic: Economy

International: Economy

Strictly standby-basis.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 20 of 26

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 00 4 per annum

(used either

on Domestic

or

International

routes)

Domestic: Economy

International: Economy

Listing on a particular

flight, within three days

from departure permissible

and subject to space

availability within the

applicable Rebate class.

One concession per

calendar year may be

upgraded to Business

class, subject to space

available on departure.

b. Registered companion and children

Concessions under this category may only be granted to employees who are not

married and it should be noted that a tax implication may exist in terms of usage of

this concession type. The onus rests on the Employee to establish this tax

implication with South African Airways Human Resources.

Registered companions may load a maximum of three (3) children

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 90 12 per annum

Domestic: Economy

International: Economy

Strictly standby-basis.

ID 00 4 per annum

(used either

on Domestic

or

International

routes)

Domestic: Economy

International: Economy

Listing on a particular

flight, within three days

from departure permissible

and subject to space

availability within the

applicable Rebate class.

One concession per

calendar year may be

upgraded to Business

class, subject to space

available on departure.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 21 of 26

c. Registered family and friends

Concessions under this category apply to non-dependent family and friends of

employees as defined further in this policy:

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 75 6 per annum

(used either

Domestic or

International

routes)

Domestic: Economy

International: Economy

Strictly standby-basis.

A total of 6 concession

tickets are assigned, used

as a pool amongst

registered family and

friends.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 22 of 26

SECTION B (CONTRACT WORKERS, PENSIONERS)

1. CATEGORIES OF TRAVEL GROUPS APPLICABLE TO CONTRACT WORKERS &

PENSIONERS

The following concession groups qualify for concessions under this policy and then

specific on the condition of conformance to the definition of Contract Worker or

Pensioner:

Contract worker, registered spouse and children

Pensioner, registered spouse and children

The extent of concessions granted to the above two groupings differ as follows:

2. CONTRACT WORKER

a. Contract worker, registered spouse and children

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 75 2 per annum

(used either

Domestic or

International

routes)

Domestic: Economy or

International: Economy

Strictly standby-basis.

ID 90 2 per annum

(used either

Domestic or

International

routes)

Domestic: Economy or

International: Economy

Strictly standby-basis.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 23 of 26

3. PENSIONER

a. Pensioner, registered spouse and children

ID

Ticket

Type

Number of

concessions

Class of Travel Condition/Note

ID 90 12 per annum

(used either

Domestic or

International

routes)

Domestic: Economy

International: Economy

Strictly standby-basis.

ID 00 2 per annum

(used either

Domestic or

International

routes)

Domestic: Economy

International: Economy

Listing on a particular flight,

within three days from

departure permissible and

subject to space availability

within the applicable Rebate

class.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 24 of 26

SECTION C (REGISTRATION AND BOOKING PROCESS)

1. REGISTRATION PROCEDURES

1.1 Employee, registered spouse and children

Human Resources are responsible for the acceptance and loading of the following

beneficiaries types:

Legal spouse against a certified clear copy of the marriage certificate and ID or

passport‟

Civil partner against a certified clear copy of the marriage certificate and ID or

passport‟

Dependants against unabridged birth certificates or certified clear copies of ID and

marriage certificate, if required,

Common–Law spouse and their dependants against an official SAA affidavit and

clear copies of their ID or passport, Student or non working dependants older than

the dependant qualifying age, but under 26 years against a letter from the Institution,

in each year of study, or an affidavit stating full dependence on employee/spouse, on

an annual calendar year basis,

Medically dependant children to be loaded against a medical certificate stating their

condition and declaring that they will remain fully dependant on the parent, with a

clear copy of their ID, passport or birth certificate,

A divorce certificate or final decree of divorce must be provided to HR shortly after

divorce and before an ex-spouse can be removed from the employee beneficiary list.

Passport in cases of foreign nationals,

Notarially certified by relevant embassy ID‟s in case of foreign nationals not resident

in South Africa,

Court appointed documents in case of adopted children, or legal guardians,

Completed registration from to be completed and submitted along with the

documents stated above.

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 25 of 26

1.2 Family and friends

A completed form given to Human Resources, and an identity document or passport of

the non-dependant family member or friend.

1.3 Registered Travel Companion and RTC Children

A completed form stating the exact relation to the employee and the registered

companion (and for each of the Registered Travel Companion children ) date of birth

and SA ID number, or passport number and passport type if not South African, birth

certificate if a child.

7. DOCUMENT CONTROL

7.1 This policy, including the maintenance of version control is the responsibility of the

HR Services Department.

7.2 Change / Amendments to the policy are to be referred to the GM: HR for acceptance

and approval.

7.3 Policy documents will be modified to reflect the necessary changes and

amendments being approved and will be communicated to the stakeholders and

published on a shared medium (e.g. public folders / iFly).

8. MONITORING

8.1 Human Resources Department.

9. AUTHORITY LEVELS

9.1 Formulation of Policy: HR Services

9.2 Authorisation of Policy: ExCo, RemCo

9.3 Execution of Policy: Business Units and HR Department

10. OWNERSHIP / MAINTENANCE

10.1 General Manager: HR

SAA Department: Human Resources (HR Services) Policy Number: CS100

Document Name: Staff Rebate Travel Policy for Vacation Purposes (excl Flight Deck Crew)

Document Number:

Effective Date: 01 January 2011 Review Date: 31 December 2012

Authorised by: GM: Human Resources Page Number: 26 of 26

11. RECOMMENDATION / APPROVAL

Recommended: Approved:

__________________ ____________________

Thuli Mpshe Siza Mzimela

GM: Human Resources Chief Executive Officer

Approved on this ______ day of _______________ 2010,at Kempton Park.