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aon Zimwerky b?
GWM Sach moo ompay
am hgh
amtol Wtern ceO pahad
aod agy
beekmn Super CnopiesBkma la h
ompo alg
osc thgt!Po mak Olymp hoy
ISSue 28 r40.00
PeOPLe cuLture trAveL PrOPerty BuSIneSS wIne SPOrt
entertAInMent
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Commercial Banking
FirstNationalBankadivisionofFirstRandB
ankLimited.AnAuthorisedFinancialServicesand
CreditProvider(NCRCP20).
MetropolitanRepublic/9049/E
FNB is proud to
help GWM shiftup another gear.Since their South African launch
in 2006, GWMhas trusted FNB as their banking partner. Their
business has grown exponentially since then,expanding in product
range, as well as dealerships.FNB would like to congratulate GWM on
theirsuccess, and we look forward to helping themachieve even more
in the future.
To speak to a Commercial Banker that specialises in yourindustry
call us on 031 580 6000 or email [email protected]
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3..
oSCAR THE GREAT!
The last couple o weeks have been antastic or South
Arican sport. First o all the Proteas trounced Englandto win the
First Test by an innings and 12 runs, while we
drew a tense Second Test (but only because o rain!).
Those results mean that i England cant win the third
and nal Test at Lords on August 16, then South Arica
becomes the number one Test team in the world!
Unless youve been to the moon youll know weve
also been enjoying Olympic success. We had our rst
ever gold rowing medal and Chad le Clos and Cameron
van der Burgh have been absolute inspirations in the
pool. But the biggest story o the games so ar is that oOscar
Pistorius. The our-time Paralympic champion,
25, whose legs were amputated below the knee as
a baby, made history by becoming the rst amputee
sprinter to compete at the Olympics. He nished
second in his 400m heat in a time o 45.44 seconds
to reach the semi-nal. Unortunately thats where
his individual Olympic dream ended (ater ailing to
reach the nal) but he was the undoubted star o the
400m event and were set to see him competing in the
4x400m relay. We were lucky enough to interview Oscarbeore the
Games and you can read that on page 14.
Away rom sport, business is never ar rom the
headlines (as youll see in our news pages). Business
condence has hit a 12-year low, which is a concern,
while the euro crisis continues to wreak havoc in
global markets. Also, Telkom was ned R449 million
by South Aricas Competition Tribunal or abusing its
dominance in the market between 1999 and 2004.
And, on top o all that, weve also had snow. Yes
snow. In Johannesburg!Its been an eventul ew weeks.
Inside youll nd everything
youve come to expect rom
one o South Aricas leading
business liestyle titles, including
a look at Aon Zimbabwe and an
intimate chat with South Arican
band MadLove.
Enjoy the magazine!
Ian ArmitageEditor
eDitOriALedo Ia Amia
sb do Mai toms
edoal Aa cla Daw Ssa Mill
BusinessAdg sal Maag Ad williams
rah ell wasoSada PaSa Platom Llod
sal admao Dail go
AccOuntsfaal Admao Sza wls
PrODuctiOn & DesiGnMagaz dg Opi Ji
Podo maag - Jo cookimag: g, tiksokn: nZPA, AAP, SAPA
DiGitAL & itHad o dgal makg &dlopm Sd Amad
tnt PuBLisHinGceO - Ki ellis
chama - K hs
commal - Daid Alsi
Pblh - tnt Mlimdia Ld
tnt Mlimdia Limid,ui 209, 16 B Pla,Lodo e1 7nJ
maazi.om
enQuiriestlpo: +44 (0) 1603 343902Fax: +44 (0) 1603
[email protected]
suBscriPtiOnscall: +44 (0) 1603 343902
[email protected]
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4 www.southafricamag.com
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c
O
ver
5..
Cntnts
06news
all th ltst nws m Suth aic
14 OLYMPic sPeciALInterview: Oscar PistoriusPi villis intiws
oscPistius, mn wh hs m ig impssin in Lnn
18 entertAinMentIntroducing MadLoveSusn Mill mts ML, thf-pic n s
in Jys
22 BusinessDr Marko SaravanjaSuth aic Mgzin tlks t thc-un Jugs
rgnsysbusinss Schl
26 fOcus InSurAnceAon ZimbabweMnging ictSusn Mutngu is kn tpmt
Zimw
42ZSICT skys th limit Zmi Stt InsuncCptin (ZSIC)
48 fOcus heALth cAreSSEM Mthembu25 ys t stting up shp,SSeM is
cmpny n th upn up
54
fOcus MAnuFActurIng
Guans PackagingHmn Kuz utlinsmitius plns t xpn
60 fOcus AutOMOtIveBeekman Super CanopiesT nm bkmn is
synnymuswith high qulity n lil cnpis
64Renault SASuth aic plys signifcntl in rnults gll pln
sustinl gwth
70GWM SAChins mt cmpny GWM hsig plns Suth aic
80 fOcus utILItIeSAmatola WaterNw Intim Ceo MzimkhuluMsiw tlks t
Suth aicMgzin
86HCBScuing Mzmiqusngy utu
92 fOcus FOOD & AgrIGreen Farms Nut CompanyJill Whyt tlls us
m utmcmis, thi hlthnfts n hw thy hlplcl cmmunitis
98fOcus SecurIty
Stallion SecuritySuth aic Mgzin tlks t Sim Wt, wll-knwn psnlity
inth scuity inusty
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6 ..
Businessconfidencehits 12-year
low in JulyBusiness cndence in Suth Arica plunged
t its lwest leel in 12 years in July,
accrding t a new index cmpiled by the
Suth Arican Chamber Cmmerce and
Industry (Sacci).
Saccis business condence index (BCI) ell
to 90.9 points rom 94.9 in June, refecting
the negative infuences o the domestic andinternational
environments.
The latest move in the BCI indicates that
business condence remains highly ragile
and unpredictable, Sacci said.
Sacci said it was concerned about the
slowdown o economic growth on a global
scale and the widespread downward revision
o expected growth rates or South Arica.
This is especially concerning when the
eect this will have on the trade and thecurrent account o the
balance o payments is
considered, it said.
telkom givenr449m fineFixed-line
peratr Telkm
has been gien an
R449 millin neby Suth Aricas
Cmpetitin
Tribunal r
abusing its
dminance in the
market between 1999 and 2004.
Telkom charged its competitors high
prices or using its Internet services,
while charging much lower ees to its
subsidiaries and its customers.Telkoms conduct caused harm to
both
competitors and consumers alike and
impeded competition and innovation, the
watchdogs decision read.
Hal o Telkoms R449 million ne is
to be paid within six months, while the
balance is payable within 12 months
thereater according to media reports.
The Competition Tribunal had originally
sought a ne o R3.5 billion in the casewhich Telkom said would be
catastrophic
and jeopardise its business.
Bsiss
All las s fom So Afia
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7..
reserve Bankcuts interest ratesThe Resere Banks mnetary plicy
cmmittee
(MPC) has unexpectedly decided t drp the interest
rate at which banks lend and brrw amng each
ther and the Bank by 0,5 percent t a recrd lw
e percent.Reserve Bank governor Gill Marcus delivered the
statement in Pretoria ollowing the committees ourth
three-day meeting o the year.
The decision went against the expectations o most
leading economists, most o which ailed to predict a
rate cut.
germany, italy vow
everything possiBleto protecteurozoneGerman Chancellr Angela
Merkel and Italian PrimeMinister Mari Mnti hae pledged t d
eerything
necessary t shield the debt-wracked eurzne rm
the nging debt crisis.
They agreed that Germany and Italy will do
everything to protect the eurozone, said a statement
released in Berlin and Rome.
The statement ollowed a similar pledge by the
leaders o France and Germany and remarks by the
head o the European Central Bank, Mario Draghi, in
which he vowed to do whatever it takes to preservethe euro.
englandv south africa:second test
drawn
The secnd Test between England
and Suth Arica ended in a draw
at the Headingley Cricket Grund
with Kein Pietersen enjying rare
success as a bwler.
South Arica-born Pietersen
took the rst three wickets with his
occasional o-spin bowling and Stuart
Broad took ve wickets in 37 balls asSouth Arica declared at
9-258, leaving
England 253 to win in 39 overs.
They made 4-130 beore the
players agreed to a draw with six
overs remaining.
The result means South Arica
goes into the third and inal Test
at Lords on August 16 with a 1-0
lead, with England needing to
win to prevent South Arica romtaking over its place at the top
o
the test rankings.
MoSpo
Kein Pietersen in ne rm
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8 ..
chad le closwins Butterfly goldSuth Arican swimmer Chad
le Cls has wn the Lndn
2012 olympic gld medal r
200m mens butterfy, beating
icnic American swimmer
Michael Phelps.Le Clos told the BBC
immediately ater his win: I was dreaming about this
since I was a little boy. Michael is my hero I just cannot
believe it.
The 20 year-old won the race in one minute 52.96
seconds, 0.05secs ahead o Phelps with Japans
Takeshi Matsuda third.
Despite losing to le Clos, Phelps later went on
to become the highest medal-winning athlete in
Olympic history.
van der Burgh wins
first gold for saSwimmer Camern an derBurgh set a new wrld
recrdas he wn Suth Aricas
rst medal at the Lndn
olympics in the mens 100m
breaststrke nal.
Van der Burgh nished
in a time o 58.46, 0.12
seconds aster than the
previous record held byAustralian Brenton Rickard.
Tonight, as I came in, I
said to mysel, a man can
change his stars, you can
write your own destiny
tonight. I had my chance
and I took it, he said
adding, I really dont care
about the world record.
Once you become an
Olympic champion you jointhe club, and they cant take
it away rom you. One day I
can tell my kids, when they
are watching the Olympic
Games, that I won that.
Van der Burgh had
qualied or the nal in
emphatic style when he won
his semi-nal by breaking
the previous South Arican,
Arican and Olympic recordswith a time o 58.95.
Bolt defends100m titleJamaican sprinter Usain Blt
deended his mens 100m title in
stunning style at Lndn 2012,
winning the nal in a time 9.63
secnds an olympic recrd.
Fellow Jamaican Yohan Blake andAmerican Justin Gatlin came
second
and third.
I was slightly worried about my
start, Bolt said. It was not the best
reaction in the world, but I stopped
worrying about it and executed it
and it worked.
Seven o the eight nalists ran
under 10 seconds in what was the
astest Olympic 100m nal in history.
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9..
Lodo 2012
first-everrowing
goldfor south africa
Suth Arica has taken anther
olympic gld this time in the
rwing llwing a nail-biting
ur-bat nale in the menslightweight rwing urs.
It is the rst time South Arica
has won a rowing gold.
The crew o James
Thompson, Matthew Brittain,
John Smith and Sizwe Ndlovu
burst through rom lane ve to
win a blanket nish in a time
o 6 minutes, 02.84 seconds at
Dorney Lake.Team GB just edged the
Danes or silver, nishing 0.25
seconds behind South Arica.
Denmark took the bronze
a urther 0.07 seconds back,
having won gold in three o the
our previous Olympic nals in
the lightweight our.
South Arica had only
previously won an Olympicbronze in rowing.
oscarpistorius makesolympic historyoscar Pistrius made histryby
becming the rst
amputee sprinter t
cmpete at the olympics.
The our-time Paralympic
champion, 25, whose legs
were amputated below the
knee as a baby, nished
second in his 400m heat in
a time o 45.44 seconds to
reach the semi-nal.I didnt know i I should cry
or be happy. It was such a mix
o emotions, Pistorius said.
niger rower livesolympic dreamNiger rwer Hammadu Djib Issaka
wn the hearts olympics ans
acrss the glbe ater struggling t
the inishing line in his mens single
sculls repechage.
Issaka eventually crossed the line,
to massive applause, a minute and 39
seconds ater Lithuanian winner Mindaugs
Griskonis.
Hammadou reportedly took up rowingjust three months ago.
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10 ..
anglogolds Q2production Beats
guidanceAnglGld Ashanti
impred n cst and
prductin guidance
r the secnd quarterand kept its ur key
grwth prjects n
track and budget
despite challenging
perating cnditins
r the glbal gld
sectr which saw headline earnings in the
three mnths t June 30 hit $253 millin
cmpared with $342 millin
a year preiusly.The expansion o the Cripple Creek &
Victor mine in Colorado, as well as the
development o the Kibali and Mongbwalu
mines in the Democratic Republic o Congo
and the new Tropicana mine in Western
Australia all remain on track, the rm said in
a release.
It was a strong operating quarter and weve
kept our projects rmly on track, AngloGold
Ashanti Chie Executive Ocer Mark Cutianisaid. Weve been driving
this business hard
to sustainably deliver industry-leading returns
and were continuing on that path.
To und its projects and extend the maturity
o its debt, AngloGold Ashanti renanced
its $1 billion revolving credit acility to now
mature in 2017 and also completed the
successul issue o a $750 million, 10-year
investment-grade rated bond.
The gold miner expects ull year 2012production o 4.3Moz-4.4Moz
at a total cash
cost o $780/oz -$805/oz.
angloplatinumaxes sa workers
Angl American Platinum says it will
lay 275 wrkers at its Suth
Arican peratins ater talks
redeplyment ailed.
We engaged all stakeholders to
explore retrenchment avoidance, that
is re-skilling and redeployment, the
company spokeswoman Mpumi Sitholetold the Sapa news agency.
These options, as well as the oer
o voluntary separation packages, have
been declined.
The worlds largest platinum
producer, which operates several mines
in South Arica, said the layos would
not aect the companys productivity.
Last month the irm announced it
would temporarily halt production aterlow prices made operations
unviable.
Wrkers dealt a blw
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11..
standardcharteredshare price dives
Standard Chartereds share price has drpped
sharply as inestrs reacted t US charges that the
bank was inled in laundering mney r Iran.
Shares were down nearly 20 percent at one point on
the London Stock Exchange.
The New York State Department o Financial
Services alleges that Standard Chartered schemed
with the Iranian government to launder $250 billion
rom 2001 to 2007, leaving the United States nancial
system vulnerable to terrorists.
Standard Chartered said it strongly rejects
the allegations.
In a statementv, the bank said well over 99.9
percent o the questioned transactions with Iran
complied with all regulations and the exceptions
amounted to $14 million.
The New York regulator ordered Standard
Chartered representatives to appear in New York City
on August 15 to explain these apparent violations o
law and to demonstrate why its licence to operate in
the State o New York should not be revoked.
Mo
anglo american
set tocontrol
de BeersMining giant Angl Americansays it will raise its stake
inDe Beers t 85 percent ater
Btswana decided nt t exercise
pre-emptie rights.
Anglo American will acquire
an incremental 40 percent interest
in De Beers or a total cash
consideration o $5.1 billion taking
its total interest to 85 percent, astatement said.
Anglo American already
owns 45 percent o De Beers,
which is the worlds leading
diamond company.
In November Anglo said that
it wanted to buy the additional
holding rom South Aricas
Oppenheimer amily.
But the mining group neededBotswana, which owns a 15
percent stake in De Beers, to
orego its right to buy another
25 percent.
South Arican authorities
gave Anglo American a green
light to pursue the equity
increase in April, and the deal
is now expected to be inalised
by September, unless anearlier date can be agreed, the
statement said.
Bsiss
Inestrs react t laundering claim
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12 ..
arcelormittal sareports sharpearnings declineSteelmaker
ArcelrMittal SA has
reprted a sharp decline in earnings
r the six mnths ended June 2012.
No dividends were declared or
the period.
The steel giant said weaker thanexpected domestic steel
demand
together with higher input costs
resulted in an 84 percent drop in
rst-hal earnings.
It said it expected a urther
reduction in the third quarter.
Third-quarter nancial results
are expected to extend the headline
loss incurred in the second quarter
on the back o lower steel pricesand a urther decline in
domestic
demand, Aricas biggest steel
maker said.
vast african water source foundA newly discered water
surce in Namibia culd lastr centuries, scientists say.
The new aquier called
Ohangwena II, which
fows under the boundary
between Angola and
Namibia, could supply the
north o the country or 400
years at current rates o
consumption.
Scientists say the water isup to 10,000 years old but is
cleaner to drink than many
modern sources.The amount o stored
water would equal the
current supply o this area
in northern Namibia or
400 years, which has about
40 percent o the nations
population, said project
manager Martin Quinger,
rom the German ederal
institute or geoscience andnatural resources (BGR).
What we are aiming at is a
sustainable water supply sowe only extract the amount o
water that is being recharged.
Over the past decade the
Namibian government has
been trying to tackle the
lack o a sustainable water
supply in partnership with
researchers rom Germany
and other EU countries.
Namibia is the driestcountry in sub-Saharan Arica.
topshop to open insa in novemBerSuth Arican retail grup Edcn has
annunced
that, tgether with The Huse Busby, it has been
granted lcal ranchise rights r UK-based retail
chains Tpshp and Tpman.
Business Live reported that the rst stores will open
in Sandton City and Gateway shopping centres beore theend o the
year.
We are very pleased to be able to bring the iconic
Topshop and Topman brands to the South Arican
consumer, it quoted Jrgen Schreiber, Edcon CEO and
Veronique Shera, MD Busby Retail as saying.
The agreement leverages the strengths o our
two organisations and is an exciting development in
ashion retail.
According to the Topshop SA an page, its launch in
South Arica, which was originally scheduled or Julylast year,
will coincide with the debut o Lady Gagas
collaboration with the store. Lady Gagas SA tour ollows
in December.
Bsiss
Lifsl
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13..
JoBurg experiences heaviest snowfall since 1981
Snw in August? That is
what many Suth Aricans
experienced as a cld rnt
swept acrss the cuntry.
Snow ell heavily in
Johannesburg where
oce workers focked to
the streets to see thewhirling snowfakes.
There had also been
reports o snowalls in
Pretoria and Bethlehem and
Clarens in the Free State.
The South Arican Weather
Service reported heavy
snowall in the Western Cape
Mountains, the interior high
ground o the Eastern Cape,Lesotho and the Drakensburg
mountains in KwaZulu-Natal.
A number o national
roads were closed as a result
o the snow, including the
N3 at Van Reenens Pass
between Harrismith and the
Tugela toll plaza, as well as
passes in the Eastern Cape,
with the authorities urging
motorists to drive with care.
In Johannesburg, it was
the citys heaviest all since
September 1981.
The snowall and very
cold weather is expected
to continue.
Blind pupils given Books
for the sightedPupils at a schl r
the blind in Limpp
hae been gien bks
meant r the sighted
instead Braille
bks, accrding t areprt in The Swetan
newspaper.
The blunder saw
textbooks meant or the
sighted delivered to Siloe
School or the Blind.
The school, situated at
Thokgwaneng village near
Lebowakgomo, has 143
pupils and uses Braille
books or lessons.
Authorities atthe school told the
newspaper that they
ordered Braille books
and discovered that the
packs delivered contained
conventional books.
steven pienaarreturns toevertonSuth Arican midelder Steen
Pienaar has cmpleted a 4.5
millin me back t Eertn, 18
mnths ater jining Tttenham ra reprted 3 millin.
Pienaar, 30, has signed a our-
year deal ater rejoining the club on
loan in January.
It took a ew weeks to sort out but
I am delighted to be back and excited
to play or Everton, Pienaar said.
Lifsl
Lifsl Spo
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14 ..
I n t e r v I e w : O S c A r
P I S t O r I u S
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Oa Pointerview
15..
Pi d villis iis Osa
Pisois, a ma o mad a bi
impssio i Lodo.
By Pierre de villiers
I
ever there was any doubt that
extraordinary South Arican
athlete Oscar Pistorius has
captured the imagination opeople across the world, one need
only travel to Kingsley St Johns
Primary school in Cheshire.
There, pupils have been so
inspired by the rst double amputee
to compete at the Olympic Games,
they have erected an egy o the
star runner complete with blades
outside their classrooms.
I received a letter rom the schoollast week who had made an
Oscar
scarecrow they sent me a picture,
it was really good, says Pistorius,
who competed or South Arica at
the Olympics alongside able-bodied
athletes in the 400m and 4x400m.
Its extremely humbling to get
that kind o attention and I eel so
blessed to receive such positivity
rom people. When I ound out that Iwould represent Team South
Arica
at the Olympics, I had so many
positive support messages that I was
just overwhelmed.
While Pistorius aced much
scrutiny leading up to the Games, it
is nothing compared to tidal wave o
hype that washed over him ater he
took to the track.
Alongside Usain Bolt and JessicaEnnis, the South Arican was one
o
the stories o the London Olympics,
with controversy still raging over
whether the athletes carbon bre
blades give him an unair advantage
during a race.
The act that he continually has
to deend himsel is something that
clearly rustrates and annoys the
25-year-old.To me there is no controversy
or debate, he says. It was proven
oscar always has a smile
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16 ..
our years ago by the best
scientists in the world that
there is no net advantage to
me over 400m in the Ossur
carbon bre sprinting leg.
While the din o naysayersmust be dicult to block out,
Pistorius was determined to
only concentrate o running
ast times at the Olympics.
All o the athletes taking
part in the Games ace
heightened attention and I
think the main thing to do
is stay true to yoursel and
remain ocused.I have always been a very
targeted person, I dont allow
things to get to me. My main
priority is to train, compete
well and be the best athlete I
can possible be.
Pistorius is used to being
told he cant do things.
Born with a congenital
absence o ibulas, both hislegs were amputated below
the knees at 11 months,
and doctors believed he
would never walk.
Pistorius proved them
wrong, enjoying an extremely
active childhood, quickly
becoming mobile onprosthetic legs and tearing
around his Johannesburg
neighbourhood.
Showing a earless
streak, he once jumped
into a swimming pool with
his prosthetics, causing his
mother to leap in ater him
as he sank.
I did a lot o things, withor without my prosthetics
and have always taken a
humorous approach to when
things did not quite go to
plan, he recalls.
Enrolling in top school
Pretoria Boys High really
opened up the world o
sport to Pistorius and he
excelled at water polo,tennis and rugby. In
June 2003 he shattered
his knee during a rugby
game, an injury that would
dramatically change
his lie.
As part o his
rehabilitation, Pistorius didathletics training under
coach Ampie Louw and
discovered he had a unique
talent or sprinting.
I was disappointed when
I suered my rugby injury,
but being at Pretoria Boys
High shows that when one
door closes another opens,
he says.It is a very disciplined
school with lots o
opportunity and its as much
the students that attend
there as the teachers that
make it so special.
In 2004, Pistorius ran
his rst competitive 100m
or Pretoria Boys High in
11.72 seconds. Theexisting Paralympic record
was 12.20s.
A RACE FoR THE AGES: PISToRIUS v SINGLEToN
Oscar Pistoriuss big year doesnt end
when the Olympics do. Hell still have the
Paralympics to complete, including seeing
o a challenge rom rival Jerome Singleton
a man who has described his rivalry with
Pistorius as Ali v Frazier.
The American sprinter, 25,
beat Pistorius at last years World
Championships in New Zealand and will
kept the pressure on in London.It is great to run against the
likes o
Jerome because thats what you want in
a race: good, challenging competitors, its
what keeps you striving or perection and
gives you the hunger to win, Pistorius says.
There are also our or ve other guys
who will be challenging or the medals and
the 100m will be an incredibly competitive
race. It wont be easy.
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Oa Pointerview
17..
I a a
pomal
am bid
m o a
lpd m
In June that same year,
he trialed Ossurs Flex-
Foot Cheetahs running
blades or the rst time,and in November he won
Paralympic gold in the T44
200m, setting a new world
record time o 21.97 seconds.
His outstanding
perormance was the
rst o many at disability
sports events with the man
nicknamed The Blade
Runner also breaking theworld record in the 100m and
picking up three gold medals
(100m, 200m and 400m) at
the Paralympics in Beijing in
2008 titles he is desperate
to deend in London.
However, it is Pistorius
perormance in the Olympics
that has generated most
column inches, especiallygiven what he had to go
through to compete against
able-bodied athletes.
Ater managing to get
an IAAF ruling that banned
him rom competing against
able-bodied runners in 2008
overturned, Pistorius has
battled hard to make the
qualiying time or London.Last year, he won silver
at the World Championships
in Daegu as part o South
Aricas 4x400m relay team
and, even though in the lead-
up to the Games he ailed
twice to run inside the 400m
A standard qualiying time,
he was still included in the SA
Olympic squad.I have a phenomenal
team behind me who have
helped get me here, he says.
Pistorius has a torturous
tness regime and a diet that
prohibits him rom tucking
into his avourite meal.
I I was going to have a
naughty day, I would have
a big steak, jacket potato
and sour cream, he says.But, Im a big believer o
what you put in, you get
out, so I will eat a lot o
proteins, nuts and seeds.
It can be tough but these
sacriices are whats
needed to be the best.
On the odd occasion
Pistorius, who enjoys movies,
shing and architecture inhis spare time, does venture
out, his adoring ans are not
too overbearing.
Im very lucky that my
supporters are all very
respectul, he says. I dont
really get mobbed when Im
out and about.
Pistorius became the rst
man with no legs to competeat an Olympic Games, in ront
o an audience o billions. enD
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18 ..
Fli a bi mad, lo? wll, o o alo m
MadLo, fi-pi bad basd i Jos.
By Susan Miller
IntucingMadLove
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heyve been together or seven
years now, playing alternative
rock/pop mainly in the Gauteng
area but have big plans in thepipeline and are edging towards
completing
their rst studio album with Grammy award-
winning producer Darryl Torr (who used to be
one hal o indie band Dear Reader).
So what did I nd out about the band? That
theyre a bunch o guys living their dream,
still mad about the music.
Who are they? Well, theres Nikolai Viedge
(lead guitar) who met brothers Shahir (lead
vocals) and Shahan Chundra (rhythm guitar)while they were all
working at a branch o
Exclusive Books.
Then theres Anton Chetty (bassist)
and the brothers childhood riend Shakti
Satyapal who decided to buy a drum kit in
order to be part o the band. He had never
played drums beore this.
Anton, might be the newest addition to the
band but it is he is responsible in some ways
or MadLove existing. A uni riend o Shahirs,he taught Shahir how
to play the guitar about
seven years ago. Shahir then taught his
brother the same ew songs he had learnt and
moved away to London on a working holiday.
When Shahir returned he still new those
ew songs whereas his brother had become a
prodigy o sorts.
The brothers met Nikolai while working at
Exclusive Books in Hyde Park JHB, and the
idea o starting a band was thrown about.Shakti Satyapal, a
childhood riend o the
brothers rom Pietermaritzburg, watched
the three play their rst gig and decided he
had to be a part o the action. He bought a
set o drums and taught himsel to play in
three weeks and the bands rst ever-proper
gig was at the global Battle o the Bands in
Sep o 2006.
And so madLove became the vehicle or
ve best riends to live out their dreams.And where did the name
come rom? At
their rst test gig their then bassist Nicholas
MadLoentertAInMent
19..
These guys are mad r music
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20 ..
Smithy Smit joined the band. The
great name hunt commenced, and
smss few back and orth. It was a
random sms rom Nikolai to Shahir,detailing the perils o love,
ending
with the words MadLove that sealed
the name o the band.
A year later, Smithy emigrated
to the UK and a huge bassist hunt
began. Smithy was replaced by Grant
Sissons, who was in turn replaced by
Shahirs old riend Anton.
And while the band is kept pretty
busy doing gigs and cutting the newalbum, theyve all got pretty
amazing
sounding day careers too.
Shahir works as a television
director and reelance writer, Shahan
is an investment analyst and trader,
Shakti is a marketing Strategist,
w a o
o old
ad a o
msi a as
ma poploldid as
possibl. w
a i is fo
lo al!
Nikolai a proessor and lecturer in
Philosophy busy doing his Doctorate
in Philosophy while Anton is a
chartered accountant.So plenty to all back on there
The band range in age rom 28 to
34 years old and as Shahir says:
Were pretty old or a new band.
But many o us only learnt our
instruments in the rst years o the
inception o MadLove so we did get
a later start than most but it also
inorms our music in a more mature
way, we think.Based in and around Greenside in
Joburg, Shahir says the bands sound
is denitely more rock, with some
pop-rock thrown inmind you it is a
tough classication because we eed
into a ew genres.
Haing a jam
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21..
MadLoentertAInMent
The South Arican rock scene is still
growing and the band is happy to
acknowledge that there is some
great quality out there.
Infuences included Shahir and
Shahans dad who was into 70s
music in a big way and a whole
range o bands across the board
U2, Red Hot Chili Peppers, Goo Goo
Dolls, Nirvana, SoundGarden, Sting,and the list goes on.
This eclectic mix o musical
interests birthed a rock sound that is
both dynamic and unique.
Nikolai was also a kid o the
grunge era, and Shahir says the
band had a varied musical listening
history rom R&B and hip hop and
pop to harder stu.
They write all their own songswith Shahir writing the melodies
and
lyrics and the band writing the music.
Shahir says theyre hoping that work on
the album will be done by September
with a launch at the same time.
And theyve got the dreams that
all bands are supposed to have:
We want it all. We want to tour the
world and have our music reach as
many people worldwide as possible.
We are in this or the long haul!
Their much-loved stage showis energetic and exciting driven
by
the great chemistry, riendship
and mutual love or music, the
boys share.
MadLove has become the
vehicle or ve best riends to live
out their dreams. enD
Check them ut at Yutube:
www.yutube.cm/madlebandFacebk:
www.acebk.cm/madleband
Expect t see mre MadLe
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22 ..
So Afia Maazi
alks o D Mako
Saaaja o-fod
of Jobs
rss
Bsiss Sool.
By Susan Miller
INervIeW:
Dr. Saraanja
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dreams can
come true say
the idealists.
You make
them come true say the doers.
I have rarely spoken to
more o a doer than Dr Marko
Saravanja, a ounder member
o Regenesys Business Schoolin Johannesburg.
Increasingly a global
brand, the business is based
on the guiding principles o
entrepreneurship and risk
taking and involves linking
spiritual intelligence and
ongoing personal growth to
sound business practice.
Dr Saravanja trulybelieves that people can
turn their lives around
and bases this on his own
remarkable lie since coming
to South Arica rom Croatia
as a monk in 1991.
He said he had always
been an idealistic youngster
and arrived in South Arica
via Kenya and Malawi withjust his Buddhist orders
orange robes and settled in
Orange Farm, then a rather
notorious squatter camp just
outside Johannesburg. I was
a man on a mission, he says,
explaining that quite a lot o
people probably thought he
was crazy, the only white
man in the black townshipwho didnt even speak very
good English then.
What did resonate with him
was the growing realisation
that it was education and
skills that would lit people
out o poverty so he let his
order, not without a sense
o guilt and joined Wits
University as an academic.
It was a huge shit and Ielt very earul taking that
risk, he says. Regenesys
came about through his
meeting with Penny Law,
who became his wie, and
later William Vivian and
their belie in driving human
development through
education and his belie that
the bureaucracy in academiatook up too much time. Dr
Saravanja envisaged courses
that included incorporating
all the needs o the student/
client and that would be
more relevant to the needs o
the people.
We dont get
Government subsidies, we
are a business so we talkrom experience about
business practices and
we also incorporate our
belies into how we treat
our students as clients-
and our sta we ensure
that love, compassion and
ethical considerations are
taken into account...
We teach our sta andstudents to have a purpose,
we dont believe in poverty
D Mako saaaja BuSIneSS
23..
w a
o saff ad
sds o
a a ppos,
do bli
i po
mali ad
mak s
pa o saff
ll oo
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24 ..
mentality and we make sure we pay
our sta well too.
Our sta and students have
access to the Wellness Centre where they can enjoy yoga etc
and
we provide meditation space in an
eort to build up our intellectual and
physical health, he says.
This is a man who embraces
whatever he does with ervour
whether its lie as a monk or
a determination to become a
millionaire, which he achieved ve
years ater leaving his order.We worked all the hours that we
had. I had the idea and vision to build
on you have to put in the eort and
knock on doors, keep building your
business ..., he says.
And the business has grown
rom reaching 5,000 students to
60,000 and beyond with a growing
global prole thanks to e-learning
and another winning idea, which Illreturn to at the end.
Given his background, I wonder i
such a thing as ethical capitalism
is possible?
Its one o our biggest challenges.
I you make a lot o money you can
make an enormous dierence to
others. Its not the system that goes
wrong but the people you need
capitalism or competition and thedrive it encourages in people
and you
need it or taxing people so that they
can support others.
Lets not orget that some o the
richest people in the world are givers
like Warren Buet and Bill Gates.
O course then you get the other side
o the coin like Bob Diamond.
Its complicated denitely,
he says.Personally he is at a crossroads
and is completing my circle with a
Iiiall o a o la
abo o oomoks ad ad
dsad i all, o a o
ofo ad bak a fas
o mi a abo losi
all o mo
Regenesys business schl
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25..
growing longing or a more
spiritual lie again but is still
thoroughly enjoying playing
the Stock Market.So while meditation and
a possible novel are on the
cards, hes not giving up the
Stock Exchange any time
soon. I have lost a bit and
won a lot more over the
years and I nd it a very
good way to conquer my
ears about money and the
way it works.What interests me most
about the Stock Exchange
is that it teaches people
three steps. Initially you
have to learn about how the
economy works and try and
understand it all, you have
to conront and break any
ears you might have about
losing all your money andlastly, although not least,
you can actually make a lot
o money...
Im not totally hooked
though. I ollow the Markets
about twice a month really.
He is the author o
Secrets of Success,
aside rom co-ounding
Regenesys, which hasreceived accreditation or
over 100 courses with 10
accreditation authorities
and has grown rom its
irst training programme
comprising o 20
participants delivered in a
church in 1999, to educating
over 65,000 local and
international students.This believer in building
skills and leadership in
South Arica is a realist too
acknowledging the problems
acing South Arica and the
worlds economies and thestark lack o ethical and
skilled leadership the crises
have exposed.
However a desire to
help out carries on with
a new (and rather hush-
hush) step to be taken by
Regenesys becoming
the worlds irst university
to publish ALL its coursematerials or ree online.
As he says MIT and
Harvard publish some
papers reely. This will be
all course materials so
that businesspeople and
budding entrepreneurs
can ollow courses without
necessarily having to
register or them or pay.Dr Saravanjas
shrewdness is at the
ore again. People can
read and learn or ree
but i they want to gain a
qualication they have to
register with us and we
gain the business. I even a
small number decided they
wanted to qualiy, we wouldrapidly become the biggest
university in the world.
It is our git to the
world and South Arica.
Ater all, look at SA where
at least 300,000 o the
matrics reaching the end
o school every year are not
going on to University and
are battling to ind jobs.Now they can study online
or ree. enD
D Mako saaaja BuSIneSS
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26 ..
to foi iso,
Zimbab is s as a i-isk
o so o b o lp
o dod pools ad
maa isk aAo?
By Ian Armiage
risky
usinss?
Susan Mutangadura
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I
nsurance giant
Aon needs little
introduction. Many o
us instantly recogniseit as the sponsor o soccer
giants Manchester United.
Theyre very proud o
that act.
But Aon is much more.
In terms o risk
management, insurance and
reinsurance brokerage it is a
global leader.
It employs more than61,000 people worldwide in
over 120 countries and has
been repeatedly named as
the worlds best broker, best
insurance intermediary,
reinsurance intermediary,
captives manager and
best employee benets
consulting rm.
Aon Zimbabwe maintainsthe position o number one
risk advisor in Zimbabwe.
It has three operating
divisions: Aon Risk Solutions,
Aon Consulting and Aon
Beneld, and has operated in
Zimbabwe or 65 years.
Managing director Susan
Mutangadura is keen promote
the companys strengths andattract new business. She
talks exclusively to South
Arica Magazine
Susan thanks r yur
time. Tell us mre abut
the serices An
Zimbabwe prides?
Our Aon Risk Solutions
(ARS) division deals withshort-term insurance. That
is our largest division. Our
second largest in terms o
income is Aon Consulting.Globally Aon Consulting is
now known as Aon Hewitt
ater the acquisition o
Hewitt Associates. Hewitt
had oces in more than
30 countries and employed
approximately 23,000
associates. Prior to the
merger, Aon was number
one global reinsurancebroker, number one
global manager o captive
insurance companies
and number our global
employee benets rm.
Following the merger, Aon
became a global leader in all
areas o business.
Our third operating
division is Aon Beneld. It isthe worlds leading treaty and
acultative broker and was
born out o Aon Re Globals
acquisition o Beneld GroupInternational in 2009. At the
time, Aon Re Global was the
worlds premier reinsurance
intermediary. Beneld
was a leading independent
reinsurance consultant and
had an international network
o more than 50 oces and
leading presence in major
insurance and reinsurancemarkets including the US,
the UK, Continental Europe,
Bermuda and Asia.
As a business locally
we provide services to 42
percent o the Zimbabwe
Stock Exchange Listed
companies in industries like
banking, mining, retail and
manuacturing. We also havea huge portolio o the non-
listed entities on our books.
AofOcus InSurAnce
27..
An Zimbabwe guests and clleagues at the 2011 gl day, during
prize giing
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28 ..
AofOcus InSurAnce
Cntinental Reinsurance,the leading pan-Aricanreinsurance cmpany
listedn the Nigerian StckExchange (NSE), ers aull suite nn-lie
andlie reinsurance sericest Arican insurers acrssthe Cntinent. It
is thrughAoN Re Zimbabwe thatCntinental Reinsurancewrites bth
treaty andacultatie business in
Zimbabwe, Swaziland,Malawi and Mzambique,cusing particularly
nreinsuring against megarisks in the suthern Aricamarkets. AoN Re
Zimbabweis ne CntinentalReinsurances leadingbrkers in suthern
Arica.
As part a wider crpratecus n deliering specicand targeted
prducts
that are drien by therequirements the marketsin which it
perates,Cntinental Reinsuranceis wrking with AoN ReZimbabwe t
deelpinnatie prducts such asagriculture, tur peratrsliability and
directrs andcers liability cersin respnse t the eerchanging client
needs insuthern Arica.
Cntinental Reinsurancesprmpt claims paymentrecrd and strng
marketdierentiatrs cupledwith AoN Re Zimbabwespressinal attitude
haepren a great successwith clients in the regin.Cntinental
Reinsurance israted B+ (Gd) by AM Bestr nancial strength and
credited r rbust risk-adjusted capital. It recentlyannunced its
ully licensedsubsidiary in Nairbi, Kenyaand has business actiities
in43 Arican cuntries.
ContinentalReinsurance
Fantastic. This is Ans 65th
year in Zimbabwe. What
des that lngeity say?
Our origins date way back
to 1947 and J.H. Minet &
Alred Blackmore (nowAon Risk Solutions). In
2001 Aon Minet rebranded
to Aon Zimbabwe, as we
have been known since
then. Our longevity tells
that Aon Zimbabwe is here
or good. We believe in
the uture prospects o
this country. Establishing
long-term relationshipswith stakeholders is key to
our vision as a business. We
want to ensure sustainability
not only or ourselves but
also or those we provide
advice to, so, Aon Zimbabwe
takes a long-term view in all
our business planning.
On 21 June 2012,
we celebrated our 25thanniversary as a global
brand, in what was called
Global Service Day. Aon
colleagues globally provided
25,000 hours o service
in the communities that
we conduct business. Aon
Zimbabwe colleagues inHarare took time to clean
the City Centre o Harare
and to donate rubbish bins
to the City. In Bulawayo,
Aon colleagues took time to
clean up King George VI, a
home or the disabled.
On the same day Aon
also released its 2012
Global Citizenship Report,which presents the ull
scope o the rms ability
to empower results or
clients, colleagues and
communities around the
world. The report highlights
Aons mission and social
benet, the work it perorms
on behal o clients, its ocus
on ethics, governance andsustainability, and its global
charitable contributions.
Clleagues pse r a pht with the Mayr Harare,his Wrship Muchadeyi
Masunda at the Twn Huse, just bere the
Glbal Serice Day clean up
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30 ..
Zimbabwe is a challenging enirnment.
Hw are yu perrming?
Just like any business in Zimbabwe, Aon
Zimbabwe was heavily aected by the economicmeltdown that took
place prior to 2009 when
hyper infation made business activities
virtually impossible. Most companys balance
sheets were virtually reduced to zero and most
companies had to recapitalise on introduction
o the multi currency regime. Aon Zimbabwes
success has to be seen in light o this act. We
had to recapitalise our operations and to date
we have given a return to shareholders above
market expectations. To that end we believethat Aon Zimbabwe has
been successul.
2011 was a good year, however like most
businesses in Zimbabwe, the perormance
was weighed down heavily by the structural
market ineciencies that resulted in modest
growth in the economy. We were particularly
pleased because we met our top line objective
and we recorded signicant new business
growth especially in our consulting unit.
However these accomplishments wereaected by increases in cost
especially wages
which were pushed by aggressive negotiation
by unions. Going orward the management o
costs will be a signicant strategy in retaining
margins and protability.
The general economic environment has
been signicantly aected by lack o long-
term credit acilities which are as a result
o Zimbabwes inability to access signicant
lines o credit rom multinational institutions.This inability to
access long-term credit
signicantly impacts on industries capacity
to recapitalise their operations. Foreign
direct investment is limited and this restricts
the growth o the rm. In spite o these
negatives, our strategy has been to ocus on
areas where opportunities exist in spite o
the broader challenges and this aggressive
and innovative approach to business has
been the basis o our phenomenal growth.We also pride ourselves
with the way we have
positioned the Aon brand locally.
AofOcus InSurAnce
An Zimbabwe Managing Directr, Susan
Mutangadura hands a prize t Mr. Nyakudya , wh
is ne the lng sering and respected insurance
practitiners in Zimbabwe
Delight Kadzura, ne the recipients the An
Zimbabwe CSR prgramme which supprts peple
liing with albinism is gien an pprtunity t tell
her stry
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32 ..
At EBSphere we nurture avery particular culture. Ourprinciples o
Innovation,Integrity, and Trust driveeverything we do.
Why d we d this?
We believe these three wordssum up the key attributes thatwill
continue our success andbest serve our customers.
InnatinWe are always thinking abouthow we can improve
thecustomer experience. This isnot just in terms o
productinnovation. We are open tonew ideas and to exploringthem
constructively. Thereputation o our people andsystems is central to
ourbusiness ethos. We ensurethat the inormation providedby the
system is o the highest
quality and integrity.
IntegrityKeeping promises is vital inbuilding trust and
loyaltywith our customers. Whetherits as simple as tellingsomeone
youll do somethingand then doing it or providingreliable, quality
productson time to the marketplace,integrity is central
tomaintaining our credibility.
TrustWe see all our clients aslong term business partners.The
implementation o theEverest System provides ascalable and
customisablesolution, that will ensureall the requirements o
ourclients will be catered orwell into the uture.
EBSphere
What srt year is 2012
shaping up t be?
This year has beenchallenging because
o the micro economic
environment, the persistent
talk o elections has not
helped the situation, as
investors tend to adopt
a cautious approach.
However as Aon Zimbabwe
we have recorded growth
in the business broughtabout by the development
o new products and
organic growth. The most
successul aspect o the
business in the last 12
months has been the
retention o clients, which
is above 99 percent. The
areas o improvement
are cost managementand optimisation o IT
investments. We have
also recorded a high
talent retention ratio
and thereore continueto reap the beneits o
the investment that we
have made in training and
development and up skilling
our employees.
Are there lts pprtunities
r the cmpany?
The current state o the
industry is characterisedby low rates and sti
competition; most observers
believe that the insurance
market in Zimbabwe is
over-traded. Opportunities
or Aon Zimbabwe exist in
growing the current book
and developing new products
and positioning ourselves
to capitalise on the sectorso the economy that are
registering signicant growth.
AofOcus InSurAnce
An Zimbabwe clleagues busy cleaning the streets Harare,
during the Glbal Serice Day
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34 ..
What are yur uture gals?
Our uture goal is to grow Aon Zimbabwe intoa signicant player in
the Aon Arica amily by
contributing to the protability o the group
given the potential o the Zimbabwe economy
and also its past history. Aon Zimbabwe is a
natural leader in human capital development,
which is a good platorm or growth in our
industry. Like every business must, we
will ocus on protability and giving our
shareholders a return on investment. We
will also continue to invest in training so
as to become the employer o choice with
leadership in developing talent that will meet
the unique needs o our clients.
Aon Zimbabwe will continue to leverage
on Aon global resources to introduce new
innovations and new products into the
Zimbabwe market. One area is in Aon
Consulting and Aon Risk Solutions where
we currently do not provide the ull suite o
services oered by Aon globally.
We believe that Aon Zimbabwe has the ability
to tap into our global resources so as to give
our clients local solutions that will support the
growth and development o our economy.The vision or Aon Zimbabwe
cannot be
divorced rom the global vision, Aon seeks
to be universally recognized as the premier
global risk and human capital advisory rm.
However there is need or customisation o
that global vision to suit local conditions. In
that regard, I see the vision o Aon Zimbabwe
as being the undisputed leader in the elds
o risk management and human capital
consultancy. To do this the business will needto develop new
competencies in line with the
global brand. We see ourselves expanding
to oer new services in areas, which hither
to had not been associated with a corporate
broker o our size.
Opportunities exist in micro insurance.
We recognise the role o small to medium
enterprises in the growth o our economy
and as Aon Zimbabwe we will respond
with tailor made products or this segmento our economy. Our
vision is to provide
solutions that will support our clients to
AofOcus InSurAnce
RM Insurance is ne Zimbabwes biggest andmst stable shrt
terminsurance cmpanies.
At RM Insurance, we er adierse range insuranceprducts and
serices. ourlng histry businesspartnership with AoNZimbabwe, and
the expertiserm bth cmpanies refectcntinued pressinalism in
discharging serices t urmutual clients.
We at RM Insurance aluethe brking and riskmanagement serices
thatAoN Zimbabwe prides tthe Zimbabwean market.
RM Insurance
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achieve their stated business and
personal objectives.
Yu hae inested heaily in
restructuring and adding new
technlgy t yur IT Systems?
We have. Aon Zimbabwe believes that
the investment in new technology
is the way to go or a 21st century
company. Indeed ICT is the enabler
o innovation and brings about real
eciencies. To that end we haveintroduced new operating systems
or
our core business and have upgraded
some existing ones. We have
embarked on extensive training o the
operators to ensure optimal use and
to derive benet rom the investment
in ICT. Aon does not believe that this
is a cost per se but an investment in
the uture o the rm. As things stand,
all operating units are either ullyautomated or are in the
process o
being automated.
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36 ..
Yure a scially
respnsible business?
It is our mantra globally to
give back to the communitiesin which we operate and
CSR to me personally is a
very important component o
good corporate governance.
In 2009, Aon Zimbabwe
launched its CSR programme
that supports people living
with albinism. We support
people living with albinism
by providing them withsunscreen lotions, lip
balms, hats and protective
clothing. Recognising that
people living with albinism
usually have diculty
with their eyesight, we are
also providing spectacles,
especially to schoolchildren.We also give them access to
a dermatologist who assists
with looking ater their skin.
To date we have a total o
900 recipients in various
parts o the country including
Chitungwiza, Chinhoyi,
Masvingo, Victoria Falls and
Bulawayo. This is our major
CSR programme althoughwe have assisted in other
areas o need, like during
Global Service Day which I
mentioned beore.
AofOcus InSurAnce
An Zimbabwe clleagues, spending time with the rphans
Nenyere Day Care Centre in Mbare.
FBC Reinsurance was ormed
in 1995 as Southern AricaReinsurance Co. (SARE). In 2004,SARE
merged with First Bankto orm the FBC Group. Today,FBC Holdings has
7 Subsidiariesnamely FBC Bank, FBC BuildingSociety, FBC
Reinsurance, FBCSecurities, Eagle Insurance,Turnall and Micro
Plan.FBC Reinsurance, a 100% subsidiaryo nancial powerhouse
FBCHoldings, is one o the dominant
players on Zimbabwes reinsurancelandscape. The companys
nancialposition is sound, on account oa well-balanced asset base.
Thecompany stands out as the mostliquid reinsurer in Zimbabwe with
aclaims coverage period o more than44 months and is rated A- by
GCRSouth Arica. FBC Res technicalresults speak volumes about
thecompanys technical capabilitiesand the depth and breadth in
theunderwriting skills.
FBC Reinsurance, which pioneeredthe development o oreigncurrency
denominated productsin 2004/5 to tame hyperinfation inZimbabwe, has
once again shownits innovativeness by partneringAon Beneld in
coming up withnew products in Zimbabwe. Aoncontinues to be a top
drawerpartner or FBC Re, currentlybroking a great deal o
bothacultative and treaty business.Aon is also an important
brokeron the companys retrocessionarrangements, and throughthis
partnership, FBC Re has anancially strong and reputable seto
securities backing its business.
FBC Reinsurance4th Floor, FBC Centre45 Nelson Mandela Avenue
HarareZimbabwe
Underwiting: +263 4 706745/706647General: +263 4
704462/704481/2Fax: +263 4 772706
FBC Reinsurance Limited
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Zimbabwe is curse a
neigbur t many ast grwingsub-Saharan cuntries. Are yu
well placed t take adantage
the pprtunities in Arica?
Aon is represented in 15
Arican countries mainly in the
English speaking countries. All
these countries work in close
collaboration to take advantage
o the opportunities at a pan
Arican level. The latest IMFreport states that out o the 10
astest growing countries in the
world, nine are rom Arica. We
believe thereore that we are
well placed to take advantage
o the opportunities in Arica.
Zimbabwe is in growth mode and
considering its vast resource base
the upside potential is huge. We
will contribute to Aricas growthby harnessing the opportunities
in
our territory.
What d yu beliee is the key t
the An Zimbabwes success?The key to the companys success
is embedded in its ability to
attract and retain top talent.
Since we sell human capital
consultancy it is imperative that
we align our human resources
strategy with the companys
broader strategy. The key to Aon
Zimbabwes long-term success
is the ability to manage andalign our human resources to
our company growth strategy. In
simple terms, I have the privilege
o working with a young, dynamic
and energetic team. There is a
strong desire to succeed within
Aon Zimbabwe, and a culture o
excellence, which is shared by
the team. Steering a team with so
much enthusiasm makes it veryeasy to succeed.
Our ability to attract and retain
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38 ..
FMRE Property and Casualty is a leadingreinsurance rm in
Southern Arica andoers traditional short term reinsuranceproducts
which are backed by acomprehensive range o risk managementservices
and technical support.
The company provides exceptional treatyand acultative
reinsurance services andresources or clients to operate
irrespectiveo their size and underwriting philosophy.
FMRE also oers a range o sophisticated
advisory and consulting services whichinclude alternative risk
transer support,technical training, reinsurance
programmestructuring, and portolio run oadministration.
For more inormation, visit the
websitewww.mreprpertyandcasualty.c.zw
orwww.mreprpertyandcasualty.c.bw
FMRE Property & Casualty insuring the insurers
clients will also inorm our growth
and success. We know that each
client is unique, and we provide tailor
made solutions, all the time ocusing
on delivering distinctive
client value.
Susan, n a persnal leel, yu
are a emale CEo. Is that in itsel
a challenge?
I totally embrace my emininity
and believe it gives me certain
strengths and qualities that my male
counterparts many not immediately
identiy with. I also accept that
being a emale CEO brings aboutmany challenges. I know that I
have
to work that much harder to prove
my capabilities. However that is an
advantage in itsel as it ensures
that I never become complacent
and must continuously invest in
improving mysel.
I also recognise that I have
become a role model and my
perormance must exemplary. Itis my hope that I can encourage
and inspire other women to have
AofOcus InSurAnce
At the ce with Manchester United legend, Gary Bailey
M fmiii abls
m o pa mo
aio o dail ad
bis abo mpa
i dali i diffil
siaios
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T nd ut abut ut greatadertising rates,please cntact Andy
Williams at
[email protected] call +44 (0) 1603 343902.
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40 ..
IS...
AofOcus InSurAnce
#1 GLoBAL INSURANCE BRoKER
#1 GLoBAL MANAGER oF CAPTIvEINSURANCE CoMPANIES
#1 US WHoLESALE BRoKER
#1 GLoBAL REINSURANCE BRoKER
#2 US EMPLoYEE BENEFITSCoNSULTANCY
#2 GLoBAL EMPLoYEE BENEFITSCoNSULTANCY
450 o the Fortune 500 companies areour clients
7 o the top 10 Airlines are our clients
66 o the Top 100 Movies ever madewere & are insured by
Aon
1 in 3 chance that the petrol in yourtank has been insured
through us
10 o the top 20 Power companies areour clients
Zimnat Lin basts a richheritage, being ne thelargest and ldest
shrtterm insurance cmpaniesin Zimbabwe. With er 60years experience,
its agebrings with it unparalleledmaturity and curage t enterthe
market with nt nlya wide range prducts,but als ery innatieslutins
designed t meet
yur persnal needs. Withan entire risk managementdepartment
dedicated tassisting the client and Zimnatin risk management
andprduct denitin.
Serice excellence is thehallmark Zimnat and wecntinue t inest in
slutinsthat impre ur serice tclients. As we cntinue texpand in
distributin andclientele, we hae recentlyinested in a new
inrmatinsystem which will allw usreal time serice deliery. Theyear
2012 r Zimnat startedn an exciting nte, with a newmanagement team,
which webeliee is mre than capablet urther steer the ship inthis
dynamic era.
At Zimnat, we are thrilled
t attend t eery client wemeet. We receie yu withthe highest leel
sericeexcellence. Many times, urrelatinships becme
lielngpartnerships, prmising twalk with yu thrughutur jurney, with
ur chiereputatin being that wepay claims. Haing prenurseles er and
er again,by paying signicantly largeclaims r sme the largest
crpratins in Zimbabwe, wecan saely attest t ur mtt- We pay
claims!
ZIMNAT LIONINSURANCE
COMPANY
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the condence to realise
their ull potential. I am
particularly grateul or all
that I have achieved and
must quickly point out that
I owe it all to God who has
surrounded me with people
that have encouraged and
inspired me to reach the
level that I have. I owe a lotto my parents who taught
me rom an early age to
understand that whilst I
would have to work extra
hard to attain my goals, my
gender should never be a
hindrance to my progress.
The important thing is to
have a vision, set goals,
and remain ocused andwork hard to achieve the set
objectives.
Being a boss in a male
dominated industry comes
with huge challenges.
However it brings about many
opportunities on which I
chose to ocus. My emininity
enables me to pay more
attention to detail and brings
about empathy in dealing
with dicult situations ando course the most important
resource in any organisation,
the team.
I enjoy what I do and
continuously look or
opportunities to improve my
teammates, the organisation
and mysel. enD
T learn mre isit
www.an.cm/zimbabwe
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O f oal
is o o AoZimbab io
a siifia
pla i
Ao Afia
famil
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skys tht h e
F O r Z S I c
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Zsic fOcus InSurAnce
43..
Z
SIC Limited, ormerly
Zambia State Insurance
Corporation Limited, is
one o Zambias leadinginsurance services providers.
It was ounded in 1971 ollowing
the nationalisation o the insurance
market and is based in Lusaka.
Until 1991 ZSIC was the only
insurance company in the market
and gained vast experience in
transacting both short and long term
insurance.
In line with the provisions o theInsurance Act No. 27 o 1997
as
amended by Act No. 26 o 2005, the
ZSIC underwent a restructuring and
compliance exercise.
This saw the birth o three
separate business entities: ZSIC
Limited, the Holding Company, and
ZSIC General Insurance Company
Limited and ZSIC Lie Limited as
subsidiary companies.ZSIC, through those subsidiaries,
oers various products under various
insurance classes such as re,
marine, aviation, accident, motor
vehicle, lie insurance, as well as
pension administration and pension
und management.
In April this year it appointed a
new CEO - George Silutongwe.
He is an insurance veteran andhas worked in the industry
since
1980. He has in his career worked as
Managing Director o Proessional
Insurance Corporation Zambia Ltd,
Managing Director o Proessional
Lie Assurance Limited, Deputy
Director o Zambia Insurance
Business College Trust and Assistant
General Claims Manager at ZSIC. He
is a Chartered Insurer who holds aMaster o Business
Administration
Degree rom University o Lincoln
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44 ..
Zsic fOcus InSurAnce
Ultimate Technlgy is a leading prider
custmer-cused nancial and businessmanagement slutins.
As an Inr Channel Partner, we delierSunSystems based slutins
taking theadantage enterprise-wide extended slutinsaailable rm Inr.
Amng the beneciaries ur slutins is the ZSIC Grup Cmpanies.
Being in the insurance business, ZSIC aceschallenges like:
Strategic objectives
Regulatory compliance
IT for strategic advantage
Risk management
Insurance brokers, intermediaries and
general agencies.
our SunSystems slutin respnds t thesechallenges thrugh its unied
ledger cnceptand smart way string transactins that hldmeasurable
parameters t pride ZSICs KPIsn its strategic gals.
Ultimate Technologyin UK and is also an Associate o the
Chartered Insurance Institute, a member o
the Institute o Risk Management, UK, and
ellow o the Insurance Institute o Zambia.He is excited by the
challenge o leading
the ZSIC Group o Companies.
I was appointed in April, Silutongwe
tells South Arica Magazine. ZSIC is an
organisation with a great history and Im
excited to see what I can do in a company like
this because it has almost unlimited potential.
ZSIC has served the people o Zambia
or over 40 years. We have a antastic
heritage and we are geared to gettingbetter with age.
ZSIC Limited is poised or phenomenal
growth, he adds, believing insurance
penetration in Zambia is very low and can
only improve.
Our vision is to be Southern Aricas
leading provider o innovative und
management and investment solutions.
O isio is o b
So Afias
ladi poidof ioai fd
maam ad
ism solios
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ZSIC is a major economic playerthat has supported and continues
to
support growth in Zambias capital
market, money markets, and the
property development market.
We help the Zambian economy to
grow by putting together packages
that help support enterprises,
NGOs, Government Departments
to operate with peace o mind as
well packages or the developmento small and medium sized
enterprises (SMEs). We always look
to improve and want to make the
company as versatile as possible
and improve all our processes so
that we compete eectively in the
market, which is growing every day.
My idea is to make sure that we
make this company as nancially
sound as possible and to generateemployment as per mandate
given
to us by the Zambian Government,
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46 ..
which is also the main shareholder.
We are an investment company and
well be looking to create some
more subsidiaries so that we cancontribute into the labour
market,
especially or young people.
The Zambian insurance market
is growing all the time with new
entrants coming in and making
it a highly competitive eld. The
total insurance market is still
small in absolute terms, but the
sector is growing rapidly and the
insurance game is changing. Justlast month Hollard, South
Aricas
biggest independent insurer, and
ABSA Financial Services /Barclays
announced the opening o a lie
insurance oces in Lusaka.
Weve seen quite a sizeable
amount o players (coming) in to
the market in the last year and a
hal. The economy is growing and
I guess everybody is looking toenter this market? It is a
growth
market and the opportunity is to
grow the company really in terms
o products and services. The
number o investors is increasing
as people are looking to invest into
mining and mineral processing; the
government is promoting agriculture
and tourism as priority sub sectors
o the economy. We want to makea big impact in the insurance
market. There is a lot happening in
the development o inrastructure.
Roads are being built and in the
energy sector we expect an increase
reurbishment and development o
electricity power generating plants.
There is urther growth in the SADC
region especially in countries like
Angola and the DRC. These areregional markets with huge
potential
that we can benet rom.
I is a o mak ad
oppoi is o o
ompa all i ms
of pods ad sis.
t mb of isos is
iasi as popl a
looki o is io mii
ad mial possi
Gerge Silutngwe -PICZ LTD, Zambia
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47..
Now is the time to polish the ZSIC groups
act, making sure it is at its best.
At the moment I see potential in the
company. We have a huge asset base in both
real estate and capital markets, as well as
other investment vehicles. So, we are changing
our peoples mindsets and reorganising our
processes and procedures, whilst sourcing ormore unding to
improve certain areas such as
IT in order to enhance our competitiveness.
Micro insurance is another priority. ZSIC
already has some products in lie that cater
or low-income groups and its looking to
create more.
Were in the process o creating an asset
management company so that we can deal
with growing unds in a more ocused way
as well as operate or other private pensionunds which are a
potential market or us,
Silutongwe says.
In terms o our uture, the eciency actor
is an important one in us realising
the potential. We already have a strong
brand so it is about process improvements,
eciency, consistency and customer care.
That is the key.
We are excited by the growth potential
o Zambias insurance market as well as thewonderul opportunity to
introduce a spectrum
o innovative and aordable insurance
solutions to consumers and business
clients. Our investment will also contribute
to promoting the relevance o insurance
especially among uninsured consumers, and
ultimately the sustainability o the Zambian
insurance market and economy.
We have the experience and
the strength. enD
T learn mre isit www.zsic.c.zm.
Zsic fOcus InSurAnce
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48 ..
sseM Mhmb Mdal
is a bsiss o pad p. 25 as af
si p sop, i is i a
a posiio o apialis
o o i So
Afias mdial ids
sas sals dio
Adam Koks.
By Marie toms
MiclMl
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hey say time
fies when youre
having un and
the last 25 yearshave certainly been very
enjoyable or the team at
SSEM Mthembu Medical
(Pty), a leading distributor
o electro-medical devices
and medical consumables
throughout Southern Arica.
It provides devices or
an extensive range o
medical applications.We specialise in specic
elds and specialist
technologies, says sales
director Adam Kokus, who
has been with the rm
or 20 o those 25 years
and he is very proud o
what the company has
achieved. From a growth
point o view, we areeager to expand there
is a lot o potential in the
industry and well do that
either organically into new
technologies and products,
or well look to acquisition.
Identiying new markets
and technologies is the key
to longevity.
SSEM Mthembu Medicalmeets the stringent
expectations o specialist
and very demanding
customers and has a great
reputation or customer
service, he says.
Wed like to think we
have a very good reputation
- a comprehensive range
o products, supported bycontinuous clinical and
technical training. It really
does all comes down to hard
work. It doesnt happen
easily and it certainly doesnt
happen on its own. We dealin a specialised market and
you have to keep to your
principles. I dont personally
think it is anything out o
the box. Theres no magic
component that people dont
know about. You need to
know the product. This isnt
an industry where you can
just accept an order andsupply. You need to know the
products and understand
your client base.
Reputation, reliability and
amiliarity are important.
The companys well-
developed inrastructure and
experienced team o clinical
and technical specialists
puts it at the oreronto the industry, while
distribution agreements and
partnerships with leading
international medical
manuacturers ensure local
and international support.
I think those are our
strengths, Mr Kokus adds.
The medical market
that SSEM MthembuMedical supports is divided
into several segments:
or instance - you have
hospitals, which includes
all state, academic and
private clinics and hospitals,
on one hand and medical
practitioners on the other.
We have a number o
markets that we look at.Its not as simple as just
hospitals and medical
sseM Mhmb MdalfOcus heALthcAre
49..
t ompas
ll-dlopd
ifas
ad
xpid
am of liial
ad ial
spialiss
ps i a
fofo of
ids
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50 ..
sseM Mhmb Mdal fOcus heALthcAre
practitioners. The State is the biggest
market and makes up probably 50 percent
o all the medical expenditure in South
Arica. A lot o that goes to hospitals,which need specialised
equipment or
their dierent departments Then you have
private hospital groups, the independent
hospitals and then another big part o
our market is private specialists - people
who have their own practices such as
cardiologists or neurologists. There are
very speciic target markets.
South Aricas public health care sector
is currently overburdened Kokus says,while demand is increasing
or a better
standard o service delivery coupled with
aordability and accessibility or a larger
part o the population.
From a business point o view,
were trying to get the majority o our
population exposed to medical health care
at the private hospital level, he admits.
The only way to do that is to buy more
equipment. Somebody has to buy that
equipment. Obviously wed like to get our
are share o it!
The one thing that does worry us a little
bit is where are they going to get the medicalpractitioners to
sta those hospitals? Its all
well and good having the equipment but we
need people to be able to use it.
SSEM Mthembu aces another challenge
in the orm o Chinese manuacturers.
Weve seen the Chinese wave come and
part o it has stayed and part o it has gone,
Kokus says. They tend to be very aggressive
in Arica and it changes rom country to
country. Were predominantly a distributioncompany so theres very
little that we
manuacture ourselves. The majority is via a
distribution agency that we have. Thats also
limited rom agency to agency. Private groups
arent too keen on the Chinese products but
they have penetrated government markets.
What is important to note is that a lot o the
companies bringing them in are not always
reputable. What tends to happen is that there
are cheap products coming in but then i it
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52 ..
sseM Mhmb Mdal fOcus heALthcAre
The Eurpean Resuscitatin
Cuncils 2010 Guidelinesemphasise the imprtance priding
high-quality chestcmpressins t ictims cardiac arrest. The
NewPwerheart G5 AED deliersreal-time CPR eedback thelp the rescuer
adjust thecmpressin rate and deptht perrm in accrdancewith these
standards. I theCPR Guidelines change in theuture, yu can easily
adjust
the Pwerheart G5s CPReedback prtcls t stayup-t-date.
The Pwerheart G5 deliersast shck times, real-timeCPR eedback and
the mstcustmisable prtcls syu hae precisely what yuneed t sae
lies.
T learn mre abut the NewPwerheart G5 AED, please
isit www.PwerheartG5.cm
Cardiac Sciencedoesnt have any back-up service it tends to all
fat.
On the ground weve seen a lot o people saying that
their product hasnt worked rom day one and they
try to get hold o the company that supplied thembut they dont
exist anymore or nobody even knows
who they are. So in certain government markets have
kind o gotten their ngers burnt and some o those
clients are going back out to buy new equipment
again. There are one or two reputable Chinese
companies out there and they try hard. I get dozens
o emails every day rom Chinese manuacturers
looking or distributors.
There are some Chinese companies that have
been around or a while but there are also thoseChinese companies
that I believe arent going to be in
our market or a particularly long period o time.
The uture or SSEM is extremely promising.
We want to be around or a long time. We have
been growing well and wed like to have more
commodity items in terms o consumables.
I think one o our bigger negatives is the global
economy and by that I mean that you may have a
antastic agency today but tomorrow it could be
bought by someone else who also thinks its antastic.This has
happened to us beore. It aected us around
six or seven years ago because it was quite a big
percentage o our turnover. You work hard, you build
something up and it can get taken away through no
ault o your own because other big sh in the global
market think its cheaper to grow through acquisition
rather than to develop a product. That can put you
at risk. The acquisitions are usually on a global level
and were talking here about international companies
that are bought by other bigger internationalcompanies so it
aects distribution. They may have
direct operations in South Arica, they might not; but
even i they have a distributor here you have to play
yoursel against them. That can be challenging.
Kokus is a realist and is prepared or
all eventualities.
You have to be able to see some o the potential
pitalls or some o the potential issues and plan or
that. There are no guarantees in lie. We work very
hard to maintain our relationships with our clientsand believe
this is one o the most important aspects
o our business.
SSEM Mthembu Medical
(Pty) Ltd. distributes
electro-medical devices
and medical consumables
throughout Southern Arica.The company was ormerly
known as Specialised
Systems Electro Medical
and changed its name to
SSEM Mthembu Medical
(Pty) Ltd. in May, 2006.
The company was ounded
in 1987 and is based in
Johannesburg. enD
T learn mre isit
www.ssemmthembu.c.za.
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54 ..
Ga Pakagg al maa hma
Kaz olis ambiios plas o xpad
bsiss ad a mo namibia jobs.
By Ian Armiage
GunsN a M I b I a Nd r e a M
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G
uans
Packaging
has been
investing inNamibia since 2008 and
the ull service corrugated
manuacturer has created
several jobs in Walvis Bay.
It has been a boost to the
local economy.
Not content, the rm is
eager or urther expansion.
A new manuacturing plant is
on the cards.At the moment we are
manuacturing secondary
packaging only, says
general manager Herman
Krauze. We service all
dierent industries, anything
rom mining through to
agriculture, aquaculture,
beverages and the shing
sectors. We now plan goinginto primary packaging or
them. This will most probably
be by the end o next year
or early in 2014. So in the
next 12 to 18 months we will
commission an additional
manuacturing actory and
will most probably go into
primary packaging.
He says more than40 direct new Namibian
jobs were created during
Phase A which entailed
the construction o a brand
new +-9,000m2 corrugated
production plant, as well
as numerous indirect
jobs created or secured
within the local community
through a dedicatedgroup o local suppliers
and contractors.
The installation o the
corrugation plant was
completed late in the
December o 2009 and the
rst production run wascommissioned early in
January 2010 and has been a
substantial investment
into the Walvis Bay
business community.
During this next phase,
a very exciting phase, we
will increase that capacity
and eectively double the
workorce. Those will beprimarily be Namibian jobs.
The new plant will be
on the same site with brand
new new acilities, Mr
Krauze says.
Weve only got two
corrugation manuacturers
in Namibia at the moment
