Quality Management Systems Auditor Training Course

(Three-day Training Course)

Participant’s Introduction

Name

Organization

Organization’s Products & Services

Experience related to QMS

Is your organization certified ?

Objective of attending the course / Why am I here ?

Course Facilitators

Vimal Gandhi

Quality Management Systems Auditor Training Course

To equip:

participants with the knowledge and skills required

to perform audits to quality management systems

against ISO 9001:2008 in accordance with ISO

19011

Objective

Session Norms

Time Keeping / Attendance

Courtesy: No Mobile Phones

House information: Tea Break & Fire Exit

Respect, Involvement & Interaction.

Training Information

Training will comprise of discussions, role plays, workshops, presentations & written examination

Success Criteria Continuous Assessment

– Participation in the workshops and role plays– Time keeping and full attendance in all sessions– Grading - Excellent, Good, Satisfactory, Fail

Training Information

ExaminationThird day – Open BookTwo & half hours (150 minutes)Four sections – 1. Multiple Choice Questions,

2. Brief Written Answers,

3. Detailed Written Answers,

4. Situations where a CAR might be raised.

Passing Criteria – 70% over all

Course Certification

Certificate of Successful Completion

Certificate of Attendance

Session 1

Introduction to the ISO 9000 series of Standards

The benefits of a quality management system

ISO 9000 family of Standards

The process approach

The quality management principles

ISO 9000 Family

ISO 9000:2005 -- Quality management systems -

Fundamentals and vocabulary

ISO 9001:2008 - Quality management systems -

Requirements

ISO 9004:2009 - Quality management systems -

Guidelines for performance

improvements

ISO 9000:2005 Quality management systems -fundamental and vocabulary

Replaces ISO 8402

Comprises:

2.0 Fundamentals of quality management systems

3.0 Terms and definitions

2.0 Fundamentals ofquality management systems

rationale for quality management systems

process approach

quality policy and quality objectives

role of top management

documentation

role of statistical techniques

3.0 Terms and definitions

terms having a special meaning

written definitions

cross references to other defined terms

terms may be replaced by its definition in other definitions

Example definition

Specification:

document (3.7.2) stating requirements (3.1.2)

or by replacing the terms in bold:

information and its support medium stating need or expectation that is stated, generally implied or obligatory

Relationship between ISO 9001 & 9004

Consistent pair for use together or independently

ISO 9001 sets out requirements

ISO 9004 provides guidance for improvement not for implementation of ISO 9001 or

certification/contractual use

Consistent with other standards

ISO 14001:2004 Environmental management systems – Requirements with guidance for use

OHSAS 18001:2007 Occupational health and safety management systems - Requirements

IS0 27001:2005 Information technology – Security techniques – Information security management systems – Requirements

ISO 19011

contains information on:

Terms and definitions

Principles of auditing

Managing an audit programme

Audit activities

Competence and evaluation of auditors

Guidelines for management systems auditing

any activity that takes “inputs”

and converts them to “outputs”

the systematic identification and management of these activities and the

interactions between activities

Process

Process approach

Management responsibility

Management responsibility

Resource management

Resource management

Measurement analysis and improvement

Measurement analysis and improvement

Continual improvement of the quality management system

CustomersCustomers

Product realisation

Product realisation

SatisfactionRequirements

ProductInput Output

Process approach

Plan-Do-Check-Act cycle & continual improvement

Act• How to improve

next time?

Take actions to continually improve process performance –

effectiveness and efficiency

Plan• What to do• How to do it

Establish objectives necessary to deliver

results in accordance with customer requirements

and the organisation's policies

Check• Did things happen

according to plan?

Monitor and measure processes and product

against policies, objectives and requirements

Do• Do what was

planned

Implement the processes

Quality Management Principles

customer focus

leadership

involvement of people

process approach

system approach to management

continual improvement

factual approach to decision-making

mutually beneficial supplier relationships