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s taffing services program. what is the staffing services program?. The Staffing Services Program is a SERVICE offered through your hospital association designed to deliver: a higher quality temporary workforce increased competition in the marketplace - PowerPoint PPT Presentation
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staffing services program
what is the staffing services program?
The Staffing Services Program is a SERVICE offered through your hospital association designed to deliver:
a higher quality temporary workforce
increased competition in the marketplace
efficiencies to the negotiation & management processes - thus reducing administrative time and costs.
goals and objectives
Provide improved quality patient care Ensure compliance with Joint Commission, CMS
and State standards Bring increased market competition in the areas
of billing rates, contract terms, performance standards, extra charges, etc.
Increase candidate pool: new agencies for hospitals
Create agency commitment to serving hospital customer needs
Bring increased efficiencies to managing the hiring and management of agency staff
key components for hospitals
Reduced burden in negotiations/Centralized Contracting process
Cost Savings - administrative efficiencies, market competition
Web posting software/Detailed reporting
Ongoing Performance Evaluation of Companies and Candidates/Audits of agencies
Nursing, Allied Health, Advanced Practice,
Dietary, Pharmacy, Coders
market competitive pricing Rates are all inclusive; holiday, overtime, and call
rates are established for one year – no “call-back” pay; no weekend or shift differentials
Rates are established per position per agency for each STATE
Ability to cancel travelers up to 12 hours per pay period – no “guarantee” of hours
No minimum assignment period (fill FMLAs)
16 hours of orientation provided by agency
performance incentives
Ability of hospitals to cancel and not pay for “non-qualified” personnel
Compensation to hospitals for “no-shows” and early termination/walk-offs
Hospitals are free to “hire” permanent travel staff without penalty/hiring fee
key components for agencies
Larger client base
Streamlined contracting approach
Evaluation process of Human Resource (HR) files
Centralized Staffing Services contact
Web Posting Software
quality review measures
Constant communication with hospitals and state associations
Monthly data reporting by agencies of usage and PI
Annual audits of all travel agencies in person, “fax” or mail-in. Unannounced audits as needed.
how are agencies chosen?
Prior to the application being sent to agencies, a list of agencies currently being used is obtained to assure your hospital’s current agencies have a chance to participate
Applications are returned, summarized and then the contract award process begins
contract award
There are predetermined criteria to evaluate each Application. A “score” is given based on the criteria. Agencies meeting the required score are given a two year contract.
Currently Approved Agencies: - Application completeness/exceptions - Average score of staff - PI/Usage Reports completed - Average rating from hospitals
contract award
Audit Results
Performance: Fill rate, completion rate, number of hours
placed, use of software
Joint Commission Certified
contract award New Agencies bidding for contract:
- Completeness of RFP/Exceptions- Number of Available Staff- TJC Certification- PI process- Financial stability- Hospital recommendations- Knowledge of similar programs
web-based posting training
Each facility receives training on the web-based software application through a ‘train the trainer’ method, or by a trainer coming to your individual facility.
Once training is completed, your facility is “live” immediately.
Technical support available
web-based posting training
web-based posting training
what is asked of the hospital?
Educate the users in your hospital
Use agencies that are part of the Staffing Services Program first to meet your staffing needs
Communicate with your hospital association and the SCHA Staffing Services Staff
Utilize the web based posting software
2013 hours broken down by states
VA
TNNC
GA
SC
WVSC - 333,190.68NC - 241,145.42WV - 116,051.29VA - 107,557.71GA - 107,070.47TN - 68,660.40FL - 351.75
program highlights 198 healthcare locations across 7 states
33 large healthcare systems
69 active agencies, 57 currently placing travelers
33 job classes broken into 68 specialties
questions? assistance?
Sherry A. Kolb, RNExecutive Director, Staffing Services803.744.3515 • [email protected]
Mary M. HookManager, Staffing Services803.744.3515
Jody FlemingVice President, NCHA Strategic Partners919-677-4130 • [email protected]
