S Lucas Group Limited Quality Management System

Registered office: 11 Invicta Business Park, London Road, Wrotham, Kent, TN15 7RJ T: +44 (0)1732 884 022 S Lucas Group Limited

Registered in England No. 4597188 F: +44 (0)1732 884 033 11 Invicta Business Park

E: [email protected] London Road, Wrotham

www.lucasuk.com Kent TN15 7RJ

United Kingdom

S L u c a s G r o u p L i m i t e d Q u a l i t y M a n a g e m e n t S y s t e m

mailto:[email protected]

http://www.lucasuk.com/

2 | P a g e Vers ion 2 Revis ion 1

09.02 .2017 Uncon t ro l le d doc umen t onc e pr in ted & there f ore n ot s ub je c t to up da te

Index

Revision Log

Register of Holders

1. Introduction and Scope

2. Quality Policy and Objectives

2.1 Key Quality Objectives

3. S Lucas Group Organisation Chart

4. Quality System – Corporate Planning & Management

5. Documented Procedures

5.1 Document Control and Forms

5.2 Quality Records

5.3 Control of Non-Conforming Products and Workmanship

5.4 Corrective and Preventative Action

5.5 Internal Quality Audits

6. QMS Forms and Procedures

6.1 1.23 Method Statement Briefing Register

6.2 4.2 Inspection Checklist

6.3 4.8 Purchase Order

6.4 4.10 Supply Chain Contractor Registration Form

6.5 4.11 Registration form/Training record

6.6 4.13 Internal Audit Report

6.7 4.15 Non-Conformance Report

6.8 4.16 Private Clients sign off sheet

6.9 4.18 Snag Sheet

6.10 4.27 Defect Record Sheet

6.11 4.89 Inspection and Test Plan

6.12 4.94 Pre-Commencement Checklist

7. Accreditations



Revision Log

Revision Date Amendments Prepared by Approved by

Version 1 - Previous revisions

30.01.2008 – 10.10.2016

As described in version 1 table of revisions

Revision 1

09.02.2017 Organisation Chart review and accreditations update

Nathalie Marneweck

Danny Lucas

Register of Holders Copy Number

Name Position Held Revision Held Date Issued

001

Company Server

Intranet

0

15.11.2016

002

Company Server Intranet 01 09.02.2017



1. Introduction

The S. Lucas Group comprises two companies S Lucas Ltd & Lucas Fit Out Ltd. S Lucas Ltd is a major painting & decorating contractor within the construction Industry and Lucas Fit Out Ltd is a major fit out contractor within the construction industry.

S. Lucas Ltd was formed in 1976 by Sam Lucas and as a result of a diversified range of services offered by the company Lucas Fit Out was established in late 2007.

Danny Lucas is the Managing Director of S Lucas Ltd and of Lucas Fit Out Ltd.

Both companies are run with a very ‘hands on approach’ and are built on a values of honesty, reliability, trust and delivering a quality product on time, within budget and in a safe manner.

This ethos has proved very successful and the purpose of the quality system is to translate what we do every day into a written business system, which is user friendly and will ensure that all management, through to site operatives and supply chain ensure that these core values are implemented and maintained.

Scope The quality system covers all aspects of the companies operations that lead to the supply of product and service to the customer, including:

• Corporate management and planning • Marketing • Training • Control of suppliers and sub contractors • Operations and logistics • Product acceptance procedures and client feedback



2. Quality Policy and Objectives

The principle objective of the quality policy of S Lucas Group is to ensure that high quality products and services are provided to its customers, to ensure that quality requirements are determined and satisfied throughout all phases of a contract, and to ensure that the products and services supplied to the customer are fit for purpose. These objectives are achieved by means of clearly defined quality procedures that are rigidly applied throughout all processes. We are committed to a process of continual improvement as such this Quality Management System is regularly monitored and reviewed, through internal auditing and management review meetings. Relevant objectives and targets will be established by top management to ensure complete customer satisfaction and continual improvement of the Company, its procedures and operations. The procedures described in the quality system manual have been introduced for the purposes of achieving sound operational and quality practices within the company. Such procedures conform to the requirements of BS EN ISO 9001: 2008 and are the minimum standard adopted by the company. These procedures are mandatory throughout the company and no unauthorised deviations are permitted. All personnel have a responsibility for quality and are required to conform to the quality procedures. Personnel are encouraged to inform the directors and contracts managers of any changes that could improve quality. The company is committed to comply with statutory and regulatory requirements, and to satisfy customers’ requirements. Alternative procedures to those stated, or otherwise required by the customer, shall only be used after agreement with the company’s management and after their effectiveness and control have been suitably demonstrated. All the sections within our system are regularly independently audited to make sure we are adhering to the Quality system. The ultimate goal of the system is to produce an effective business model that will ensure that our clients receive a quality product and that we carry out the work as effectively as possible to enable us to maximise our profitability. This success of our business is measured within our company accounts, the repeat business and testimonials we get from our clients, lack of customer complaints and zero defects within our works. AUTHORISED BY:

D A Lucas

Managing Director S Lucas Group 15 September 2016



2.1 Key Quality Objectives

2.2.1 Quality

• Have no customer complaints

• Have a customer satisfaction score of over 80% on all elements of service provision

• Maintain Site Health & Safety Audit scores of over 80% on all projects

• Maintain a AFR of less than 1.00

• Close out 100% NCR within agreed timeframes

• Maintain all accreditations and statutory inspection requirements within required timeframes

2.2.2 Environmental

• Have no customer or landlord complaints

• Have no enforcing authority action or proceedings

• Have no spills

• Maintain FSC accreditation in line with current FSC Chain of Custody requirements

• Measure utilities usage to identify potential for un-identified or unexpected surge in demand, and

to identify areas where spend to save opportunities may be appropriate.

• Record vehicle usage carbon data for FORS

• Reduce waste to minimums

• Reduce waste to landfill quantities

• Promote the use of environmentally friendly materials



3. S Lucas Group Organisation Chart



4. Quality System – Corporate Planning & Management

Interaction of Company Processes

The system consists a four core system process:

1. Enquiry up to Project Stage 2. Design Stage 3. Project Stage 4. Completion Stage



Enquiry to Project Stage

1. Receipt of Enquiry

Enquiries are solicited by marketing and sales effort. An informative and visually effective website is maintained, including details of contacts for clients and examples of projects. There is frequent communication with existing and potential clients, through which awareness of potential future projects are maintained.

2. Decision to price or tender – taken by Director. Decline in writing or by phone.

3. Price enquiry – Arrange site visits, sub-contact enquiries and material prices as necessary.

4. Submit tender – file in alphabetical order

5. Enquire of success of tender

6. Enquire as to the progress and success or otherwise of the tender. Tender will be scrutinized by client. If tender is successful, an order will be dispatched.

7. Receive and accept order – order will be reviewed by the Director. This will highlight any outstanding information required from the client and any information that Lucas need to provide.

8. Enter job details into the computer system – construct and generate the job number.

9. Agree a start date – obtain any outstanding information and requirements from the contract review. Arrange a pre-start meeting if necessary and attend the meeting with the Contracts Manager.

10. Set up a head office file for the contract and site files, both of which will include the following:

• Contract Review Form

• Scope of works to be done

• Specification

• Finishing schedule/drawings

• Programme

• Tender breakdown

11. More specifically, the site files will include but not limited to: the safe systems of work, risk assessment and COSHH Assessments. Copies to be kept in the site file

Design Stage

1. On some projects, S Lucas Group shall be required to provide designs of some details in

accordance with the client’s design scheme. The Client normally provides architectural drawings that specify the layout and type of all construction elements (such as windows, doors and partitions) and specify all finishes. S Lucas Group might typically be responsible for such things as:

• the layout and design of systems such as plumbing and electrical work, that would

connect to service outlets as specified by the client. • the detailed structure and fixing arrangements for partition walls, windows, built in

furniture, cabinets and etc.



2. This type of work falls within the expertise of competent tradesman, and the subcontracting firms

that S Lucas Group would employ. 3. In some cases, detailed drawings shall be required. These shall be produced in association with

relevant competent sub-contractors, possibly including suppliers and architects. These organisations shall be chosen from the S Lucas Group list of approved subcontractors, and so shall be subject to checks on their competency as described in the S Lucas Group health and safety policy and procedures manual.

4. The S Lucas Group Project Manager, in consultation with senior management, may decide that

S Lucas Group should verify that elements of the design are structurally safe; for example, tests may be required to ensure that fixings shall safely carry the specified load. Testing on site may in some circumstances be required. S Lucas Group shall entrust any such verification work to competent subcontractors or suppliers. Records of any such work would be maintained in the site file.

5. In-house verification of the design shall be by the Project Manager, in consultation with subcontractors, architects, and senior management as applicable. In particular it must be verified that the design meets the specification, and all legal requirements. When satisfied, the designs shall be offered to the client, who shall approve them. If the customer uses an electronic project documentation management system (such as “BIW”), then the approval status shall be recorded here. Otherwise, the client’s representative shall sign the drawings to record the approval, and copies shall be retained in the site file.

6. Final validation of the design shall be deemed to be complete when the finished work is handed over to the client and approved by them. Form 4.2 “inspection checklist”, signed by the S Lucas Group Project Manager (or his delegated representative) and the client (or their representative) forms a record of the validation, and is retained in the site file.

Project Stage 1. Make Sure job is ready for work to commence prior to committing resources. 2. Arrange labour (including foreman) and plant materials. 3. Ensure competence of staff and subcontractors for the required work. Services form sub

contracting companies are subject to evaluation via the S Lucas Group form 4.10 “Supply Chain Contractor Registration” and consideration of their response by reference to the competence checks as described in the Lucas Group health and safety policy and procedures manual. Approved sub contractors shall be added to the approved subcontractor list. The list is maintained in electronic form, with facilities to record assessments of performance as they continue to work for the Company. Only approved sub contractors may provide services to the Company. Self-employed individuals are required to complete form 4.11 “Registration form/Training record”.

4. Products purchased are mostly proprietary branded products, or building materials. The Principle

Contractor or client shall usually determine the specification of products for a project, often in consultation with S Lucas Group Ltd. The project management team shall purchase products for projects from suppliers with which S Lucas Group has set up an account. The person making the purchase on behalf of S Lucas Group shall evaluate the supplier by means of enquiry direct to the supplier, and/or by reference to their marketing information. The supplier shall be selected based on their ability to supply the required specification of product or service:



• in the required quantities, • to the acceptable timescales, • at acceptable cost.

5. The purchase order forms a record of this evaluation. The S Lucas purchase order shall include

the specification of the product. Exceptionally, products may be purchased from other suppliers on a cash basis, and in such a case, there shall be no purchase order, but specification shall be verbally agreed with the supplier

6. Ensure foreman understands site file – That is finishes, specification and programme. Agree

rates, prices and targets for carrying out the work. 7. Ensure that all labour is aware of the safety requirements and any hazardous materials on site

before work commences. 8. If required, produce control sample to ascertain exact quality requirements 9. Regular visits take place to review or carry out the following:

• Labour levels • Labour performance • Material flow • Any defective materials must be dealt with in line with quality procedure 5.3 “control of non-

conforming Products and workmanship”. • Plant levels and plant security • Quality of work, including obtaining a written acceptance from the client • Programme • Availability of future areas and quality of preceding trade’s work • Safety • Variations – Agree value of variations or method of valuing them before proceeding. • Resolve any local problems • Report to Director regarding job progress and any problems. Keep director informed of any

changes to the contract • Submit wage returns for labour every Wednesday morning • Review the project with Directors every Friday morning at Head Office. • Attend meetings as required by the client. • Submit valuations in line with dates issued by the client and enter figures onto construct • Reconcile suppliers and subcontractors invoices and make payments at the end of each

month • Rigorously pursue any late or underpayments. When invoices are paid enter payment onto

construct • Produce a cost and value report every month and incorporate in review meetings at Head

Office.



Completion Stage

Ensure the following:

1. Quality of the work – Obtain written acceptance of the work from the client by completion of quality form 4.2 “Inspection sheet”. Communication with the client throughout the project should ensure the client’s satisfaction with the job. The client should be encouraged to add any comments to the form. These are important to ensure that customer satisfaction with product and service is reviewed, and to enable continuous consideration of ways to improve.

2. At the completion of the project, the directors and managers involved review all aspects recording the results on the Lucas Group intranet “project close out” facility. Aspects reviewed include the performance of:

• the customer, • each subcontractor, • and each supplier.

3. The review of subcontractors includes assessing their competence. Information may be

recorded on the subcontracting firms list (spreadsheet) so that it may be used to influence selection for future projects.

4. Feedback is solicited from customers, verbally on site, and meetings with the client that may

occur, and where appropriate by telephone calls to customers by Lucas staff.

5. Customer satisfaction is also monitored by means of form 4.16 the “private clients sign off sheet”, which has a questionnaire and space for comments and suggestions.

6. Many customers send in unsolicited testimonial letters, which are also monitored as a

measure of customer satisfaction. 7. All waste materials are cleared from the site and that any surplus is removed to the stores at

the company warehouse. 8. All unused materials are accounted for and returned to the stores, or transferred to another

job. 9. Plant and equipment is accounted for, and returned to stores, to the hirer (if applicable) or

transferred to another site. 10. Work areas are left clean and tidy 11. Submit and agree final account to ensure that payment is made and track retention monies 12. File paperwork at Head Office prior to archiving.

5. Documented Procedures


5.2 Quality Records

5.3 Control of Non-conforming Products and Workmanship






1. The purpose is to ensure that essential documents and data relating to the management of the company, including health, safety, quality and environmental management systems are maintained and controlled.

2. Responsibilities lie with the Directors, Contracts/Project Managers, Site Managers and other users of controlled documents.

Procedure:

3. The Managing Director will approve all documents prior to use.

4. The master of each internal controlled document is filed on the S Lucas Group server in the folder ‘controlled documents’. The name of each document file contains the document reference number, the latest revision number and the date of the last revision. The footer of each document shall show the document reference number, the latest revision number and the date of the last revision. When controlled documents are revised, the previous revision is archived to the ‘obsolete documents’ folder.

5. A copy of each controlled document is maintained up to date on the S Lucas Group Intranet. This forms the approved source of copies for use by Company personnel.

6. Internal management forms are maintained separately for each project & are issued to site within the site file by a Director. All documents used will be legible & readily identifiable by use of individual job numbers. The upkeep of the forms on the site is the responsibility of the Foreman. These forms will be approved & checked by the Contracts Manager.

7. External documents will be controlled by head office. They are date stamped when received and issued to site by a Director if required. The Foreman must destroy Superseded documents within the site files. Superseded documents at head office are marked Superseded & archived by a Director.


1. The purpose is to ensure that all quality records are returned to Head Office for storage/archiving in a suitable environment and in a manner allowing for easy retrieval.

2. Responsibilities lie with the Director, Managers and Site Supervisors and/or nominated personnel

Procedure:

3. Files must be clearly named and marked

4. Records will be held for 6 years at head office or the nominated archiving company, unless otherwise stated.

5. The records maintained will include the following so long as they are applicable or exist:

• Quality management records • General Correspondence • Training records • Programme



• Specification • Finishes Schedule • Scope of Works • Variations • Purchasing information • Customer comments and or complaints • Financial details • Quality Inspection Checklists • Internal Audits • Control of non-conforming products • Corrective action • Preventative action

5.3 Control of Non-conforming products and workmanship

1. The purpose is to ensure that non-conforming products and workmanship are identified and dealt with accordingly.

2. The responsibilities lie will all personnel involved

Procedure

3. Unacceptable products must be segregated from other products and appropriate action should be taken to return/dispose of unacceptable products. Any refunds to be agreed and Head Office to be notified.

4. Unacceptable workmanship will be rectified before it is offered to the client for acceptance. This is monitored visually by the Contracts Managers and Site Managers/Supervisors and documented with the use of the Site Inspection Checklist.


1. The purpose is to ensure that all employees adhere to the Quality Management System and procedures.

2. The responsibilities lie will all personnel involved

Procedure

Corrective Actions - As stated in section 5.3 “non-conforming products and workmanship”, any defects caused by faulty products or workmanship should be discovered by the site manager and corrected before offering to the client for approval.

If during or following handover to the client, the client determines that anything does not conform to specification or to the Companies high standards, the site manager shall either correct the problem (if he agrees that it is non-conforming,) or discuss the matter with the contracts manager and or managing director. A course of action shall be agreed with the client.

Preventative Actions - Preventing future non-conformance or deciding what could be a potential nonconformity is the responsibility of the Quality Manager, who will be



responsible for implementing any changes deemed suitable with the approval of the MD, together with monitoring & recording the results of any action taken.

Initially each project is thoroughly vetted to ensure there is sufficient information to be able to carry out the project. This is the responsibility of a Director when setting up the individual site files.

Prior to commencing the work on site the foreman will offer up a sample area, which will be benchmarked for the rest of the project.

On site it is the responsibility of the foreman & Contracts Manager to ensure products and workmanship are to specification, and to the required standard.

When a problem has been identified, it is important to ascertain the root cause. This may be achieved by a simple site inspection in conjunction with the client, by calling in technical representatives from the materials suppliers or by further investigation from independent bodies such as the Paint Research Association.

The form 4.15 “Non-conformance report” is used to record the facts of the case. A copy of the completed report is filed in the site file, and another is sent to the SQE manager. Completed reports are filed (in electronic form) on the Company server. The SQE manager analyses the information to determine any trends, and the effectiveness of preventive action. Where appropriate, information is distributed to Company personnel using email.


1. The purpose is to ensure that employees understand and use the quality system properly and to monitor its effectiveness and practicality.

2. The responsibilities lie with the Directors.

Procedure:

3. Formal internal audits will be carried out at six monthly intervals and will normally be scheduled to take place shortly before external audits i.e. April and October annually.

Internal audits will cover the four core system processes of:

• Enquiry Stage

• Design Stage

• Project Stage

• Completion Stage

4. A record of internal audit and findings will be logged on an internal audit report.

5. Findings from internal audits will be discussed at the annual management review meeting.

6. Any non-conformance must be corrected and logged

7. The auditor will not audit their own work.

8. Management review – the quality system will be formally reviewed in conjunction with internal audits, minutes of these meetings will be recorded.



9. The review will cover:

• Actions from previous meetings

• Status of corrective and preventative actions

• Process performance and product conformity

• NCRs arising from both internal and external audits

• Trends

• Customer complaints and feedback

• Supply chain assessment

• A review of the quality policy and objectives

• Changes to the quality system and procedures

• Recommendations for improvement

• Staff training needs



6. QMS Forms and Procedures

Form 1.23 Method Statement Briefing Register Rev 3 16.11.2016

Method Statement Briefing Register

All persons who have signed below, confirm they have been briefed on the safe working methods and arrangements which have been detailed in this method statement.

Briefing carried out by:

Project Name Date:

Method Statement Number

Project Number

Date Name Signature

FORM 4.2 Inspection Checklist Rev3 02/04/13

Customer Project Project No.

Description of work Area (eg room)

Method statement ref Specification Ref

Items of work to inspect Fire protection

Seal ID (if applicable)

Sub Contractor Initial & date (if applicable)

S. Lucas Group Initial & date

Customer Initial & date

Handover/Acceptance Section

S Lucas Group Site manager’s confirmation:

I confirm that I have inspected the above work, and found that it conforms to specification:

Print name Signature

Customer (please print name) Signature Date

Comments:

INSPECTION CHECKLIST

WHITE COPY – SUPPLIER / BLUE COPY – OFFICE / YELLOW COPY – CONTRACTS MANAGER

S. Lucas Ltd / Lucas Fit Out Ltd

11 Invicta Business Park,

London Road, Wrotham,

Kent, TN15 7RJ

Telephone: +44 (0)1732 884 022

Facsimile: +44 (0)1732 884 033

Web: www.lucasuk.com

PURCHASE ORDER FORM

O/No: / N N N N N N / M M Y Y /

Acting Company: S. Lucas Ltd Lucas Fit Out Ltd (Indicated company must be invoiced)

Supplier

Email Supplier Yes No Date Rqd By D D M M Y Y Time AM PM

Email Address

Attention Of

Delivery Address

Postcode

On Site Contact Tel

Qty Product Description Unit Price Net Price

Total Net £ £ £ £ £ • p p

Special Notes:

Sign:Print: Date:

D D M M Y Y

✔ if this applies

ALL TIMBER PRODUCTS MUST BEFSC Mix 70%

All supplier documents must claim FSC Mix 70%

and show suppliers COC number

ALL TIMBER PRODUCTS MUST BEFSC 100%

All supplier documents must claim FSC 100%

and show suppliers COC number

FSC NOT APPLICABLE

S. Lucas Ltd Co. Reg. No. 1268334 • VAT No. 204 9118 86

Lucas Fit Out Ltd Co. Reg. No. 6421692 • VAT No. 915 0757 28

Registered Office 11 Invicta Business Park, London Road, Wrotham, Kent. TN15 7RJ

FORM 4.8 PURCHASE ORDER REV 2 12/03/13

64068 4.8 Purchase Order_68955 4.8 Purchase Order 22/01/2015 16:27 Page 1

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REGISTRATION FORM / TRAINING RECORDHave you worked for S. Lucas Ltd and/or

Lucas Fit Out Ltd before? Yes ■■ No ■■

COPY OF THE CARD TO BE ATTACHED

CITB Registration no......................................................................

CSCS Card Number .......................................................................

I HAVE A VALID PASSPORT/ID CARD ■■ ATTACH COPY

UTR No. ..........................................................................................

Verification No. ..............................................................................

CIS Tax ............................................................................................

IT IS IMPORTANT THAT YOU COMPLETE THIS FORM CORRECTLY AND PROVIDE ANSWERS IN ALL BOXES.FAILURE TO DO SO WILL PREVENT OUR COMPUTER SYSTEM GENERATING A PAYMENT TO YOU.

If yes, last date worked? In any event date starting

now

YOU NEXT OF KIN

Address:

Postcode:

Tel:

Mobile:

Email:

Full Name:

Relationship:

Address:

Postcode:

Tel:

Mobile:

Surname

First Name(s)

Sex Male ■■ Female ■■Date of Birth

Place of Birth

N I No.

Colour of Eyes

Colour of Hair

Height

Marital Status Single ■■ Married ■■Partnership ■■

Company Dates to and from Brief Details of Job / Position

1)

2)

3)

(PLEASE ATTACH CERTIFICATES WHERE APPROPRIATE)

Question Answer Details if Yes

Are you on any medication? Yes ■■ No ■■Do you have any illnesses and / or allergies either previous or current that should be brought to our attention? Yes ■■ No ■■Are there any aspects to your health which you think are Yes ■■ No ■■relevant to your proposed work?

Have you received any work related medical screening/ Yes ■■ No ■■surveillance in your previous employment eg for:

•• Hand Arm Vibration Syndrome (HAVS)•• Skin problems•• Respiratory function•• Hearing

REF NO.(HEAD OFFICE USE ONLY)

CSCS STATUS PAYMENT DETAILS

Bank:

Address:

Sort Code:

Account Name:

Account No.

LAST 3 COMPANIES WORKED FOR

EXPERIENCE / QUALIFICATIONS / SAFETY TRAINING

I CONFIRM THAT S. LUCAS LTD AND/OR LUCAS FIT OUT LTD HAVE INDUCTED ME AND MADE ME AWARE OF THE SPECIFIC REQUIREMENTS OF MY JOB / POSITION INCLUDING ALL SITE HEALTH

& SAFETY REQUIREMENTS.

I HAVE PROVIDED ALL OF THE INFORMATION THAT IS REQUIRED OF ME INCLUDING ALL HEALTH ISSUES THAT I HAVE AND DETAILS OF ANY MEDICATION THAT I AM RECEIVING.

I ALSO CONFIRM THAT I HAVE BEEN MADE AWARE OF THE COMPANY’S POLICY / PROCEDURES REGARDING HEALTH & SAFETY, QUALITY OF WORKMANSHIP & EQUAL OPPORTUNITIES & WHILST

UNDER CONTRACT / EMPLOYED BY S. LUCAS AND/OR LUCAS FIT OUT LTD ALL OF THE ABOVE WILL BE FOLLOWED / OBSERVED AT ALL TIMES.

SIGNED ……………………………………………… PRINT …….................………………………………… DATE ………………………..

DECLARATION / AGREEMENT

MEDICAL / HEALTH QUESTIONS

TOP COPY – LUCAS BOTTOM COPY – TO BE RETAINED BY PERSON COMPLETING FORM

Data Protection: The information you have given on this form will be strictly handled in a confidential manner and in accordance with the date protection act.

FORM 4.11 REGISTRATION FORM / TRAINING RECORD (NEW JAN 15)

RIGHT TO WORK IN THE UK

SUB CONTRACT TAX INFO

S. Lucas Ltd / Lucas Fit Out Ltd

11 Invicta Business Park

London Road, Wrotham

Kent, TN15 7RJ

Telephone: +44 (0)1732 884 022

Facsimile: +44 (0)1732 884 033

Web: www.lucasuk.com

S. Lucas Ltd Co. Reg. No.1268334 • VAT No. 204 9118 86

Lucas Fit Out Ltd Co. Reg. No. 6421692 • VAT No. 915 0757 28

Registered Office 11 Invicta Business Park, London Road, Wrotham, Kent TN15 7RJ

68954 4.11 Reg Form-Training_68954 4.11 Reg Form-Training 05/02/2015 13:00 Page 1

Yellow items amend to suit job

Level/ Room /Area / Date

Dear Sirs

The items detailed below need to be carried out In order for us to commence our decoration work in the above area.

Assuring you of my best intentions at all times.

Site Foreman

For & on Behalf of S. Lucas Ltd.

READY ITEMS Yes No

ADDITIONAL COMMENTS / ITEMS

ACCEPTANCE OF AREA BY S LUCAS ONCE ABOVE COMPLETE Date Area Accepted Sign Print

Any Items not ready at time of acceptance

COPIES: Client name & S LUCAS SITE FILE

Job number, client and project name Pre-Commencement Inspection

Form 4.94 Area Inspection 28.04.2014 Rev 0

FORM 4.13 INTERNAL AUDIT REPORT Rev 2 02Apr13 Page 1 of 2

Project Name: _____________________________ Project No.: _____________ Date: _______________

Audit No.: ___________ Auditor: ________________ Auditee: _______________ Total No. Of pages: ______

Process Findings OBS/NCR QMS 2.2 Arrange labour (including foreman) and plant materials. Ensure competence of staff and subcontractors for the required work (refer to quality forms 4.10/4.18 “Supply chain contractor registration” and 4.11 “Registration form/Training record” as appropriate). Set up a purchase order log for materials (quality forms 4.8 “Purchase order” and 4.10 “Suppliers registration form”). QMS 2.3 Ensure foreman understands site file – That is finishes, specification and programme. Agree rates, prices and targets for carrying out the work. (Method Statements safety form 1.22) QMS 2.4 Ensure that all labour is aware of the safety requirements and any hazardous materials on site before work commences. (Method Statements briefing register form 1.23) QMS 2.5 Produce control sample to ascertain exact quality requirements

QMS 3.1 Ensure the following: Quality of the work – Obtain written acceptance of the work from the client by completion of quality form 4.2 “Inspection sheet”. Communication with the client throughout the project should ensure the client’s satisfaction with the job. The client should be encouraged to add any comments to the form. These are important to ensure that customer satisfaction with product and service is reviewed, and to enable continuous consideration of ways to improve. QMS All waste materials are cleared from the site and that any surplus is removed to the stores at the company warehouse. All paint is accounted for and returned to the hirer or stores (if self-owned) QMS Work areas are left clean and tidy

INTERNAL AUDIT REPORT

FORM 4.13 INTERNAL AUDIT REPORT Rev 2 02Apr13 Page 2 of 2

Process Findings OBS/NCR EMS Unexpected occurrences that may have environmental impact. (Describe occurrence, action taken and actions to prevent recurrence)

EMS Communications & training (Induction training register. Method statement briefing register. General staff awareness)

EMS Hazardous waste storage & movements (consignment notes; storage in line with method statements)

EMS Minimising waste (effectiveness of logistics planning, material and package sizes)

Additional comments

AUDITOR’S SIGNATURE:………………………………….. AUDITEE’S SIGNATURE:…………………………………...

Customer Name

Location / Site

Work Undertaken

I have checked the work that has been carried out by your company, and can confirm that it has been completed satisfactorily.

Customer's Signature

Print

Date

As a company continually trying to improve it’s service, Lucas Group values feedback

Private Clients Works Sign Off / Customer Feedback

from it's customers. If you have any comments or suggestions on our service, please feel free to rate us and note them in the box below. Thankyou.

If you wish your comments to remain confidential, please detach this section and return by post to:

Mr D A Lucas - Managing Director

S. Lucas Limited

11 Invicta Business Park

London Road

Wrotham

Kent

TN15 7RJ

Worst Best

How would you rate our management? 1 2 3 4 5

How would you rate our programming and sequencing? 1 2 3 4 5

How would you rate the issue of information given to you? 1 2 3 4 5

How would you rate the quality of the finished works? 1 2 3 4 5

How do we compare with our competitors? 1 2 3 4 5

Please Circle the Relevant Performace Ratings

Comments / Suggestions

FORM 4.16

FORM 4.18 WHITE COPY – SITE FILE YELLOW COPY – MAIN CONTRACTOR Rev 1 2Apr13

Snag Sheet

Project Area/Section/Room/Zone/Phase

Date Page of

No Description Operative Foreman

SITE FOREMAN VERIFICATION: THE ABOVE ITEMS HAVE BEEN CHECKED OFF AND ARE COMPLETE

SIGN ………………………..……… PRINT …………………………..……… DATE …………………..……

Project Name: Project No.:

Defect No. Date Room / Area Description Package Sub Contractor Close Out Date

Sign Off Date

Defect Record Sheet

FORM 4.27 1FORM 4.27 1



7. Accreditations

This is to certify that

(S Lucas Group Limited)

has successfully achieved the Achilles BuildingConfidence membership, having completed an online pre-qualification questionnaire.

Achilles ID: 4900250 Start date of membership: 07/08/2016 Expiration date: 07/08/2017

Brian Moone Steering Group Chairman Achilles BuildingConfidence

Tom Grand UKI Regional Director Achilles

Certificate of RegistrationENVIRONMENTAL MANAGEMENT SYSTEM - ISO 14001:2004

This is to certify that: S Lucas Limited11 Invicta Business ParkLondon RoadWrothamTN15 7RJUnited Kingdom

Holds Certificate Number: EMS 552100and operates an Environmental Management System which complies with the requirements of ISO 14001:2004 forthe following scope:

The management of building refurbishment and associated finishing trades.

For and on behalf of BSI:Frank Lee, EMEA Compliance & Risk Director

Original Registration Date: 20/07/2010 Effective Date: 21/07/2016Latest Revision Date: 27/05/2016 Expiry Date: 14/09/2018

Page: 1 of 2

This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.An electronic certificate can be authenticated online.Printed copies can be validated at www.bsigroup.com/ClientDirectory

Information and Contact: BSI, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: + 44 845 080 9000BSI Assurance UK Limited, registered in England under number 7805321 at 389 Chiswick High Road, London W4 4AL, UK.A Member of the BSI Group of Companies.

https://pgplus.bsigroup.com/CertificateValidation/CertificateValidator.aspx?CertificateNumber=EMS+552100&ReIssueDate=27%2f05%2f2016&Template=uk

S Lucas Limited11 Invicta Business ParkLondon RoadWrothamTN15 7RJUnited Kingdom

The management of building refurbishment and associatedfinishing trades.

Lucas Fit Out Limited11 Invicta Business ParkLondon RoadWrothamTN15 7RJUnited Kingdom


Certificate No: EMS 552100

Location Registered Activities


Page: 2 of 2This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.An electronic certificate can be authenticated online.Printed copies can be validated at www.bsigroup.com/ClientDirectory


https://pgplus.bsigroup.com/CertificateValidation/CertificateValidator.aspx?CertificateNumber=EMS+552100&ReIssueDate=27%2f05%2f2016&Template=uk

Certificate of RegistrationQUALITY MANAGEMENT SYSTEM - ISO 9001:2008

This is to certify that: S Lucas Limited11 Invicta Business ParkLondon RoadWrothamTN15 7RJUnited Kingdom

Holds Certificate Number: FS 23467and operates a Quality Management System which complies with the requirements of ISO 9001:2008 for thefollowing scope:

The management of building refurbishment and associated finishing trades.

For and on behalf of BSI:Frank Lee, EMEA Compliance & Risk Director


Page: 1 of 2

This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.An electronic certificate can be authenticated online.Printed copies can be validated at www.bsigroup.com/ClientDirectory


https://pgplus.bsigroup.com/CertificateValidation/CertificateValidator.aspx?CertificateNumber=FS+23467&ReIssueDate=23%2f11%2f2015&Template=uk

S Lucas Limited11 Invicta Business ParkLondon RoadWrothamTN15 7RJUnited Kingdom


Lucas Fit Out Limited11 Invicta Business ParkLondon RoadWrothamTN15 7RJUnited Kingdom


Certificate No: FS 23467

Location Registered Activities


Page: 2 of 2This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.An electronic certificate can be authenticated online.Printed copies can be validated at www.bsigroup.com/ClientDirectory


https://pgplus.bsigroup.com/CertificateValidation/CertificateValidator.aspx?CertificateNumber=FS+23467&ReIssueDate=23%2f11%2f2015&Template=uk

S Lucas Ltd

10th November 2017

FORS Silver

S Lucas Group Ltdhas been assessed and has met the silver level requirementsof the Fleet Operator Recognition Scheme (FORS).

This certificate is valid from 08/02/17 to 07/02/18and remains valid as long as FORS requirements continue tobe maintained.

Kevin Richardsonon behalf of the Fleet Operator Recognition Scheme

FORS ID : 002618

Tom Johnston

General Manager

Central Certification Services

Certificate number: TT-COC-003947

Issue number: 2016-01

Certificate start date: 13 February 2017

Certificate expiry date: 12 February 2022

Date of initial certification: 13 March 2012

Exova (UK) Ltd, (T/A Exova BM TRADA), Chiltern House, Stocking Lane, High Wycombe, Buckinghamshire, HP14 4ND, UK

Registered Office: Exova (UK) Ltd, Lochend Industrial Estate, Newbridge, Midlothian EH28 8PL United Kingdom. Reg No. SCO70429.

This certificate remains the property of Exova (UK) Ltd. This certificate and all copies or reproductions of the certificate shall be returned to Exova (UK) Ltd or destroyed if requested. . The validity of this certificate and the list of products covered by this certificate should be

verified at www.fsc-info.org Forest Stewardship Council®

This certificate itself does not constitute evidence that a particular product supplied by the certificate holder is FSC certified (or FSC Controlled Wood). Products offered, shipped or sold by the certificate holder can only be considered to be covered by the scope of this

certificate when the required FSC claim is stated on invoices and shipping documents.

Multisite clients – The scope of certification shown above includes the participating sites shown in appendix A

CERTIFICATE OF REGISTRATION

This is to certify that

S Lucas Group T/A S. Lucas Ltd, Lucas Fit Out Ltd and Lucas ProTools 11 Invicta Business Park

Wrotham

Sevenoaks

Kent

TN15 7RJ

has been audited and found to meet the requirements of standard(s) FSC-STD-40-004 (Version 2.1) EN and FSC-STD-50-001 (Version 1.2) EN for FSC® Chain of Custody Certification

Scope of certification The supply and installation of bespoke joinery and fit out and redecoration services to the construction industry and the supply of painting tools branded as 'Protools'.

Products: Bespoke Joinery Painting Tools

This is to certify that the Health & Safety documentation supplied by

has been checked by Safety Management Advisory Services Limited and the Company named above has been awarded a

Worksafe Contractor Membership Certificate as a

The process followed the SSIP Core Criteria, evaluating the designated elements of Health and Safety Management documentation

Certificate expiry date

Certificate Number

Directors Signature Joe Laverick

Safety Management Advisory Services Limited is a full Member of the SSIP scheme

To check the validity of this certificate please contact Safety Management Advisory Services Ltd (SMAS):

tel 01752 697370 or email [email protected]

SMAS Ltd, Office 42A Estover Close, Forrester’s Business Park, Estover, Plymouth, PL6 7PL Website: www.smasltd.com

SMAS operates two NATIONAL H&S ASSESSMENT SCHEMES: WORKSAFE CONTRACTOR and WORKSAFE CONSULTANT www.smasltd.com

The Safety Schemes in Procurement Forum (SSIP) is an umbrella organization to facilitate mutual recognition between health and safety pre-qualification schemes wherever it is practicable to do so

Lucas Fit Out Ltd

Contractor

SMAS Assessment 17/10/2016

19/10/2017

52806

mailto:[email protected]�

http://www.smasltd.com/�







Certificate Number








S Lucas Group Ltd

Contractor


19/10/2017

52697









Certificate Number








S Lucas Ltd

Contractor


19/10/2017

52803




Certificate of Registration under the Waste (Englandand Wales) Regulations 2011Regulation authority

Name

Address

National Customer Service Centre99 Parkway AvenueSheffieldS9 4WF

Telephone number 03708 506506

The Environment Agency certify that the following information is entered in the register which theymaintain under regulation 28 of the Waste (England and Wales) Regulations 2011.

Carriers detailsName of registered carrier S Lucas Group Ltd.

Registered as an upper tier waste carrier and dealer

Registration number CBDU151272

Address of place ofbusiness

11 Invicta Business ParkLondon RoadWrothamSevenoaksTN15 7RJ

Telephone number 01732 884 033

Date of registration Wednesday 4th January 2017

Expiry date of registration(unless revoked)

Wednesday 22nd January 2020

Making changes to your registration

Your registration will last 3 years and will need to be renewed after this period. If any of your detailschange, you must notify us within 28 days of the change.

Documents

S Lucas Group Limited Quality Management System