S atement of Qualifications - aws60.comhost.aws60.com/.../2013jun05_UnitedSystemsSOQ.pdf · · 2013-05-30Statement of Qualifications Peace River Water Supply unitedsystems Technology

Current as of 5/22/13

Statement of Qualifications Peace River Water Supply

unitedsystems T e c h n o l o g y · R e s u l t s · P a r t n e r

United Systems Computer Group, Inc. 615 67th Street Circle East, Suite 201 :: Bradenton, FL 34208 :: 941.721.6423 :: 941.721.6073 (fax)

:: This document is confidential and private ::

Wednesday, May 22, 2013

Kevin Morris Peace River Manasota Regional Water Supply Authority 9415 Town Center Parkway Lakewood Ranch, FL 34202

Kevin, Every associate at United Systems takes great pride in their opportunity to serve the many small businesses in our community on a daily basis. We appreciate the opportunity to earn your trust and confidence. It is our experience that as you grow and succeed we will also grow and succeed. Through technology, we will do our part to position your company for success with focus and attention. We are passionate innovators in how we do business. Through strategic planning, industry partnerships, and communication management we make enterprise solutions accessible to the small businesses in our community. Our proven support systems fill a much needed void in the technology service industry today. Thank you for your time and consideration in choosing a technology support partner and we look forward to growing with you.

Sincerely, David L. Spire President & CEO

unitedsystems :: statement of qualifications

United Systems Computer Group, Inc. 615 67th Street Circle East, Suite 201 ● Bradenton, FL 34208 ● 941.721.6423[p] 941.721.6073[f]

This document is confidential and private

Section 1: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Company Name: United Systems Computer Group, Inc., DBA: United Systems Corporate Office Address: 615 67th Street Circle East, Suite 201, Bradenton, FL 34208 Telephone: 941‐721‐6423 Fax: 941‐721‐6073 Website: www.uscomputergroup.com Email: [email protected] Business Type: Corporation Years in Business: Founded in 2004

United Systems Corporate Offices :: Bradenton, Florida

Section 2: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Business Type: Corporation State Incorporated: Florida Date Incorporated: March 29, 2004 Document Number: P04000054158




Section 3: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

Robert S. Wilson Business Technology Advisor

Peace River Manasota Regional Water Supply Authority Project Officer

Qualifications • Seasoned IT professional with more than 16 years of personal and professional

computer expertise • Extensive group‐based project management experience • Excellent interpersonal communication skills

Certifications

• Microsoft Certified Network Product Specialist (MCNPS) • Microsoft Certified Technology Specialist (MCTS) • Microsoft Certified IT Professional: Server Administrator (SA) • CompTIA A+ • CompTIA Network+ • Cisco CCNA • Transact‐SQL Programming

Profile

• Strong technical awareness with ability to match resources to technical issues appropriately

• Vast understanding of support tools, techniques and means by which technology is and can be used to provide IT services

• Self‐motivated individual with ability to multi‐task, adapt to changes quickly and work in fast‐paced environment

• Demonstrates exceptional interpersonal skills, including telephony skills, communication skills, active listening and customer‐care

Professional Experience United Systems, Bradenton, FL 2010 – Present Field Engineer

• Responsible for all onsite service and support needs for customers. This relates to all technology, to include: workstations, servers, printers, networks and vendor specific hardware and software




• Provides IT support relating to technical issues involving Microsoft’s core business applications as well as virtual environments build on Cirtix, Microsoft and VMware

• Offers support services for Microsoft related technologies, including Windows Server, Exchange, SQL, SharePoint

• Provides remote access solution implementation and support for VPM, Terminal Services and Citrix • Conducts communication with clients as required to keep them abreast of incident progress and notifying

them of impending changes or agreed outages Trimble Navigation, Tempe, AZ 2002 ‐ 2009 Implementations Specialist

• Served as single point of contact for new customers and managed accounts from the sales handoff to the point they were turned over to support, providing a turn‐key integrated solution, which was a combination of GPS hardware in the fleet as well as several back‐end software pieces which included full two‐way integration with their dispatch application, SQL data‐mining and our own user side, GUI

• Successfully implemented several extremely large international customers • Built excellent working partnerships with all clients • Received ‘Above and Beyond’ awards for helping with:

o Customer and internal issues during the Clearsky bandwidth outage o Customer and internal issues during the platform data migration

Rural Metro Corporation, Scottsdale, AZ 2000 ‐ 2002 Network, Desktop & Support Specialist

• Provided all levels of support for Rural Metro local and remote users • Hardware support ranging from AS/400 and Token Ring to brand new laptops and wireless devices • Software support for Microsoft Office products, Lotus Notes and Lotus Smartsuite • VPN setup and support for dial‐in users • Physical network installations including running cables and punching down panels • Intranet web development • Telecom administration for all local offices

Education Devry University, Phoenix, AZ 1993 ‐ 1995 Computer Information Systems Southeast High School, Bradenton, FL 1988 ‐ 1992 Class of 1992 Graduate




Section 4: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

Company Qualifications

Microsoft Partner Silver Midmarket Solution Provider United Systems ranks among the top 5 percent of Microsoft partners worldwide who have demonstrated expertise in providing critical infrastructure solutions, based on the most current Microsoft desktop, business‐management and server technologies, and are tailored to help midmarket businesses with their unique challenges. Having attained this Microsoft Silver competency demonstrates that our business is reliable and experienced at working with Microsoft technologies. In addition, our firm has access to more Microsoft resources than companies without competencies.

Microsoft Certified Partner As a Microsoft Certified Partner, United Systems is an independent company that can provide clients with a high level of technical expertise, strategic thinking, and hands‐on skills. As a Microsoft Certified Partner, we encompass a broad range of expertise and vendor affiliations and our real‐world perspective can help clients prioritize and effectively deliver their technology solutions. Microsoft Small Business Specialist As a Microsoft Small Business Specialist, United Systems is a partner who recognizes that small‐business customers have IT needs, and we’re able to meet those needs with high‐quality solutions built on Microsoft technologies. The solutions are configured according to customer requirements and are supported to ensure customer satisfaction. Microsoft Silver Server Platform United Systems ranks among the top 5 percent of Microsoft partners worldwide, as we have demonstrated expertise in providing customers with solutions that reduce their IT Infrastructure costs, reach customers more effectively and use current resources efficiently.

Dell Preferred Partner United Systems has reached Dell’s Preferred Partner level for our demonstrated expertise in Dell products and solution areas.




SonicWALL Gold Medallion Partner SonicWALL is committed to improving the performance and productivity of businesses of all sizes by engineering the cost and complexity out of running a secure network. Demonstrating expertise in SonicWALL platforms, United Systems is a Gold Medallion Partner who benefits from special training and support from SonicWALL. United System is also actively in the process of achieving the following competencies • Microsoft Silver Application Development • Microsoft Silver Hosting • Microsoft Silver Identity and Access

• Microsoft Silver Management and Virtualization• Microsoft Silver OEM • Microsoft Silver Small Business

Company Awards Manatee Chamber of Commerce Small Business of the Year 2011 As a recipient of the Manatee Chamber of Commerce’s Small Business of the Year awards, we have been recognized by our peers for quality and excellence as exemplified by our business growth, productivity, customer service, job creation and overall contribution to the community. David Spire Named to 2013 SMB 150 Channel Influencers List Nominated and selected as one of the top 150 worldwide SMB IT channel influencers, David Spire has joined a group of esteemed colleagues who were chosen during a two‐phase voting process. Following a community vote, a panel of industry experts evaluated each nominee based on a pre‐established rubric. The community vote accounted for 40%

of each nominee's overall rating, with the expert panel's decision contributing the remaining 60%.

2013 MSPmentor501 Global Edition United Systems was recognized by the MSPmentor501 Global Edition, a distinguished list and report identifying the world’s top 501 managed service providers based on data from MSPmentor’s global survey conducted December 2012. The list recognizes top managed service providers based on a range of metrics, including annual managed services revenue growth, revenue per employee, managed services offered and customer devices managed.

2013 MSPmentor 100 Small Business Edition United Systems landed on MSPmentor 100 Small Business Edition, a new list that honors the world’s top managed service providers with 10 or fewer employees. The MSPmentor 100 Small Business Edition is part of the larger MSPmentor 501 research report which is based on data from MSPmentor’s global survey, conducted each year. Each list recognizes top managed service providers based on a range of metrics, including annual managed services revenue growth, revenue per employee, managed services offered and customer devices managed.




Snapshot of Individual Certifications:

The professionals at United Systems hold more than 30 certifications collectively, a number that is continually increasing. A few of the most recognized certifications held by United Systems staff include the following:

Certified SonicWALL Security Administrator (CSSA) This certification is intended to recognize the Networking Professional who takes and passes one of our certification exams. To prepare for these certification exams, SonicWALL provides a wide range of training options. These options include traditional classroom based instructor led courses, a virtual instructor led course, or our eLearning courses. CompTIA A+ Certification CompTIA A+ certification validates foundation‐level knowledge and skills necessary for a career in PC support. It is the starting point for a career. The international, vendor‐neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA Security+ Certification A CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest‐growing fields in IT. CompTIA Network+ Certification CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor‐neutral certification that recognizes a technician's ability to describe the features and functions of networking components and to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure. Master Certified SonicWALL Sales Representative This certificate is designed to recognize the Sales Professional that has already mastered all Certified SonicWALL Sales Representatives certifications. In order to qualify for this program you must first pass all three CSSR certification exams. Cisco Certified Network Associate (CCNA) Routing and Switching The CCNA Routing and Switching certification program is for Network Specialists, Network Administrators and Network Support Engineers with 1‐3 years of experience. This certificate validates an individual’s ability to install, configure, operate and troubleshoot medium‐size routed and switched networks. Microsoft Certified IT Professional: Server Administrator (SA) Microsoft Certified IT Professional certifications prove comprehensive sets of skills that are needed to perform various IT roles, and cover Windows Client, Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint and Microsoft Lync.




Microsoft Certified Technology Specialist (MCTS) A Microsoft Certified Technology Specialist certification proves an individual’s skills and expertise on various Microsoft technologies ranging from Windows operating system to Microsoft Exchange Server. We have staff members who hold MCTS certifications in both Network Infrastructure and Virtualization. Microsoft Certified Systems Administrator 2003 A Microsoft Certified Systems Administrator certification validates an individual’s expertise in administering network and systems environments based on the Microsoft Windows operating systems. Microsoft Certified Systems Engineer 2003 A Microsoft Certified Systems Engineer demonstrates an individual’s expertise in designing and implementing infrastructures for Windows Server 2003‐based solutions. Microsoft Sales & Marketing Assessment for Silver and Gold Server Platform competencies Having achieved both Microsoft’s Silver and Gold Server Platform competencies, United Systems has demonstrated the ability to meet demand with solutions that reduce customers’ IT infrastructure costs, reach customers more effectively and use current resources efficiently. As part of these competencies, members of the United Systems team have completed Sales & Marketing Assessments tailored specifically to the Silver and Gold Server Platform competencies, and have demonstrated solution selling expertise for selected Microsoft workloads. Microsoft Sales and Marketing Assessment for Silver and Gold Midmarket Solution Provider competencies Having attained both Microsoft’s Silver and Gold Midmarket Solution Provider competencies, United Systems has differentiated itself by demonstrating expertise in providing critical infrastructure solutions, based on the most current Microsoft desktop, business‐management and server technologies, tailored to help midmarket businesses with their unique challenges. As part of these competencies, members of the United Systems team have completed Sales & Marketing Assessments tailored specifically to Silver and Gold Midmarket Solution Provider competencies, and have demonstrated solution selling expertise for selected Microsoft workloads. These are in place of those without descriptions. Please note, I condensed the Sales & Marketing Assessment descriptions for Microsoft Server Platform Competencies and Midmarket Solution Providers, and removed the following:

• Microsoft Certified Professional • Microsoft Certified Network Professional +S • Transact‐SQL Programming




Section 5: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ (Outline of qualifications, certifications and professional experience of other key personnel who will be assigned to conduct

project services listed above and the location of the office to which they will be assigned) Chris Brenes Qualifications

• More than 10 years of corporate information technology, management and supervisory experience • Technical background includes network administration and performing as systems engineer, as well as the

installation, maintenance and troubleshooting of satellite, RF distribution, and audio/video systems Certifications

• Microsoft Certified Technology Specialist (MCTS) • Microsoft Certified Systems Engineer 2003 • Microsoft Certified Systems Administrator 2003 • Microsoft Certified Professional • Certified SonicWALL Security Administrator • Certified Network Professional +S, FastTrain 2005

• CompTIA A+ • CompTIA Network+ • CompTIA Security+ • Retail Management Certification, 2000 • Mobile Electronics Certification (1st Class), 1997 • 31U/ 74C Electronics Certifications, U.S. Army

Professional Experience United Systems, Bradenton, FL 2009 – Present Service Manager

• Responsible for managing the activities and responsibilities of the service desk team while providing high‐level technical assistance

• Manages the service desk team’s daily activities and the dispatch’s process of full utilization of technical resources to ensure service and support is provided to customers at agreed levels

• Functions as the customer’s single point‐of‐contact for problem identification and resolution for issues that have been escalated by the team

• Improves usage of IT Support resources and increases productivity of the team • Maintains awareness of all outstanding customer pre‐ and post‐delivery issues and provide status to

clients as necessary • Provides accurate reports and metrics to company management on the status and budget of on‐going

projects and agreements • Assists the service desk team in design and development tasks • Contributes to the continuity of computer services by providing the necessary technical leadership • Drives problem investigations and resolution as required • Ensures that risks are identified, communicated, and mitigated and that services and projects are delivered

successfully through to production • Designs and maintains process documentation for the service desk team




• Manages the remote monitoring and management system to ensure consistency and accurate reporting of customer devices

• Communicates with all parties in a constructive manner to guarantee customer expectations are met National In‐Store Marketing, Sarasota, FL 2003 – 2009 Network Administrator

• Worked closely with the CIO to develop a scalable and secure information technology infrastructure in an environment that required the ability to effectively communicate with individuals throughout all levels of the organization

• Provided advanced training and support to personnel in business applications (Microsoft Office 2000, 2003, 2007 and proprietary software) to ensure that they could efficiently and accurately perform their jobs

• Set up, maintained, and troubleshooted Windows 2000, 2000 Server, 2003 Server, Vista, and Windows XP machines as well as LAN/WAN connectivity issues

• Monitored PIX 515e firewalls and completed configuration changes to Cisco switches, routers, and PIX 515e

• Experienced Cisco VOIP Call Manager phone system, BlackBerry Enterprise Server, Exchange 2003 Server • Performed backup administration (Symantec BackupExec 11D)

Best Buy Co., Inc. 1996‐2001 Sales Manager, Sarasota, FL 2001‐2003

• Was responsible for meeting sales goals in revenue, margin, subscription services, service, warranty attachments and accessory attachments in $50M store

• Job functions included hiring, training and overseeing of daily aspects of the business in an environment that required the ability to analyze large amounts of data from multiple sources to determine business trends, set goals, and address opportunities by tailoring specific action plans to fit individual department needs

• Was directly responsible for 9 supervisors and more than 100 line level employees • Received “Top Gun” award for period March – August 2003 • Ranked in top of company power ranks during entire tenure as sales manager • Led store to become the highest revenue and most profitable of all Florida market stores in 2003 • Ranked 2nd of 32 in the Florida market in overall customer loyalty in 2003 • Was acting GM during any absence of the store GM • Won multiple national sales events for Computers, Digital Imaging, and Video

United States Army, Fort Drum, NY 1992‐1995 Telecommunications Center Operator

• Maintained communication lines between battalion and field units • Safeguarded COMSEC, encrypt/decrypt, hardware setup, teardown and troubleshooting • Honorable discharge, DD‐214 is available upon request




John Vedral Qualifications

• More than 10 years of experience in network administration and systems engineering • Experienced with Hyper‐V, VMware ESX and Virtualization • Proficient in Windows Server, Windows Server 2008, Windows Server 2008 R2, Windows XP Pro, Windows

7, Windows Vista, Windows 8 operating systems, as well as Microsoft Office business applications • Demonstrates qualified technical skills in areas of offsite backup, firewalls, spam filtering and storage area

networks Certifications

• CompTIA A+ Certification • Certified SonicWALL Security Administrator • Microsoft Certified Professional • Microsoft Certified Technology Specialist: Windows Server 2008 R2, Server Virtualization

Professional Experience United Systems, Bradenton, FL 2007 ‐ Present Project Manager

• Works with technical team to maintain nearly 100 servers and more than 600 desktops of varying operating system, age and function in a managed services capacity

• Develops and maintains documentation for several common, yet complex, tasks to minimize implementation time and reduce support costs

• Implemented first profitable large scale project in company history through focus on standardization and best practices and consistently delivers over time

Horizon Medical, Sarasota, FL 2006 ‐ 2007 Assistant Systems Administrator

• Maintained Enterprise network consisting of more than 30 separate locations throughout Florida, Georgia, Oklahoma and Texas

• Performed structured daily maintenance and checks on core network infrastructure • Supported and troubleshot PACS system • Developed and implemented plan for corporate desktop standardization • Managed relationships with multiple vendors in purchasing and support capacities

Discount Telecommunications, Sarasota, FL 2005 ‐ 2006 Network Services Manager

• Scheduled service, maintenance and projects for small businesses throughout Sarasota and Manatee • Sourced products for systems and networking implementations • Conducted daily and monthly KPI reporting




KB Information Services, Sarasota, FL 2000 ‐ 2005 Service Manager and Technician

• Provided remote support for small businesses throughout Sarasota County • Scheduled onsite technical support and project implementations • Oversaw change from providing whitebox workstations to standard desktops from major manufacturers to

reduce support costs • Managed migration from homebrewed time/CRM database to a robust IT consulting line of business

software (Connectwise) • Researched initial stages of progression from break fix business model to managed services

Chris Phillips Qualifications

• Advanced level experience with Windows Server • Experienced with Juniper and Cisco Systems • Experienced with VoIP setup and protocols • Skilled in complex network infrastructures • Familiar with UNIX and Linux systems and configuration utilities • Experienced in technical troubleshooting and issue resolutions • Certified with worldwide network solution leaders • Earned Phi Theta Kappa Honor Society of America distinction of Top 10% of Class

Certifications

• CompTIA Network+ • CompTIA Security+ • Microsoft Certified Technology Specialist: Network Infrastructure • Cisco CCNA in progress

Professional Experience United Systems, Bradenton, FL 2011 – Present Field Engineer

• Responsible for all onsite service and support needs for customers as it relates to workstations, servers, printers, networks and vendor specific hardware and software

• Provides IT support relating to technical issues involving Microsoft’s core business applications as well as virtual environments build on Cirtix, Microsoft and VMware

• Offers support services for Microsoft related technologies, including Windows Server, Exchange, SQL, SharePoint

• Provides remote access solution implementation and support for VPM, Terminal Services and Citrix




U.S. Army, Newburgh, NY 2005 ‐ 2007 Special Forces

• Honorable Discharge, Injury in the line of duty • Learned expertise discipline and work ethic along with valuable motivational skills that may be applied in

any workplace effectively Stephanie McCaughey Qualifications

• Experienced in performing managed server upgrades and is highly familiar with Windows Servers 2003, 2008, 2008 R2; Windows XP Pro, Windows Vista and Windows 7 operating systems

• Proficient in Windows active directory domains, Hyper‐V, server virtualization and offsite backup • Self‐motivated individual with ability to manage time wisely and multitask in fast‐paced environment • Demonstrates exceptional interpersonal skills while providing exemplary customer service

Education State College of Florida, Bradenton, FL Associate of Science in Networking Administration and Security, in progress Professional Experience United Systems, Bradenton, FL 2012 ‐ Present Service Desk Technician

• Responsible for handling first‐level support of service requests as they relate workstations, servers, printers, networks, and vendor specific hardware and software

• Provides IT Support relating to technical issues which involve Microsoft’s core business applications and operating systems

• Provides support of disaster recovery solutions • Delivers technical support at the network level: WAN & LAN connectivity, routers, firewalls, and security as

well as basic remote access solution implementation and support: VPN, Terminal Services, & Citrix • Monitors the remote monitoring and management system alerts and notifications, and responds

accordingly through service tickets • Conducts system documentation maintenance and review in ConnectWise • Communicates with customers as required to keep them abreast of incident progress or notify them of

impending changes or agreed outages United Systems, Bradenton, FL January 2012 ‐ May 2012 IT Intern







Section 6: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ United Systems offers a full range of IT services from stand‐alone projects to ongoing infrastructure and staffing support. Client Project Type Start Date End Date Client Type AAA Bookkeeping & Tax Services Managed Services ‐ Implementation 1/8/2008 1/11/2008 Commercial AAA Bookkeeping & Tax Services VOIP Solution 6/9/2009 6/30/2009 Commercial Abacus Web Services Managed Services ‐ Implementation 3/23/2011 3/25/2011 Commercial Accommodations Solutions, Inc. Hosting Setup 11/10/2008 11/14/2008 Commercial American Marine Holdings Server Consolidation Project 3/16/2010 4/30/2010 Commercial Atlantis Insurance Agency, LLC Managed Services ‐ Implementation 11/3/2008 11/7/2008 Commercial Axcess Medical Imaging Corp Infrastructure & Operations (IT) 9/14/2009 1/1/2010 Commercial Bank CD Central Hosting 1/8/2009 1/16/2009 Commercial Bell Graphics, Inc. Web Dev ‐ Bayside ASC 5/10/2010 5/28/2010 Commercial Beneficial Communities Managed Services ‐ Implementation 3/23/2010 4/2/2010 Commercial Bethel Baptist Church Managed Services ‐ Implementation 7/14/2008 7/18/2008 Commercial Bethel Baptist Church Bethel SBS 2008 Migration 2/15/2010 3/12/2010 Commercial Blessed Edmund Life School Offsite Storage ‐ Implementation 3/28/2012 4/30/2012 Non Profit BlueForge LLC New Website 7/19/2010 8/13/2010 Commercial BlueForge LLC Managed Services ‐ Implementation 12/19/2011 12/30/2011 Commercial BlueForge LLC Offsite Storage 12/19/2011 12/30/2011 Commercial C1Bank Website and Property Listing Modules 10/26/2009 11/27/2009 Commercial Cambridge Foot & Ankle Associates DoctorDesantis.com 10/11/2007 12/3/2007 Commercial Cambridge Foot & Ankle Associates CambridgeFoot.com 10/11/2007 12/3/2007 Commercial Cambridge Foot & Ankle Associates CambridgeFootAnkle.com 10/11/2007 12/3/2007 Commercial Cancer Center of Sarasota New Domain Name 11/12/2007 11/13/2007 Commercial Carefree Vacation Services Website Development 7/23/2008 8/29/2008 Commercial Carefree Vacation Services Hosting 9/4/2008 9/12/2008 Commercial Casey's Auto Wholesale Offsite Storage ‐ Implementation 6/9/2011 6/24/2011 Commercial Church of the Redeemer Offsite Storage ‐ Implementation 12/10/2010 12/17/2010 Non Profit City Fitness LLC Managed Services ‐ Implementation 4/13/2009 4/24/2009 Commercial CMSA Architecture Managed Services ‐ Implementation 10/19/2009 10/19/2009 Commercial Coastal Orthopedics Company Expansion 11/20/2008 2/13/2009 Commercial CPA Secure Aging Website Hosting 4/23/2009 5/1/2009 Non Profit CPA Secure Aging Website Development 4/23/2009 5/29/2009 Non Profit Custom Chutes Inc Server Rebuild 2/1/2011 2/4/2011 Commercial Dermatology & Laser Institute Website Updates 8/20/2009 8/31/2009 Commercial Dermatology Associates of Sarasota New Domain Name 11/12/2007 11/13/2007 Commercial Diagnostic Center for Disease Offsite Storage ‐ Implementation 6/27/2012 7/27/2012 Commercial Diocese of Venice Exchange Migration 4/20/2010 5/28/2010 Non Profit




Diocese of Venice BDR ‐ Implementation 7/13/2010 8/27/2010 Non Profit Diocese of Venice Offsite Storage ‐ Implementation 12/7/2012 12/27/2012 Non Profit DockTalk Hosting 10/29/2008 10/31/2008 Commercial Dream House Charity Dream House Charity 3/21/2008 4/11/2008 Commercial Elite Vinyl Products, Inc. Offsite Storage ‐ Implementation 7/6/2012 7/27/2012 Commercial Ellenton Pediatrics Hosting Setup 7/17/2008 7/18/2008 Commercial Energy Management Partners Website Development 2/20/2009 3/27/2009 Commercial Energy Management Partners KVEC Calculator 8/4/2009 9/30/2009 Commercial Ethical Recovery Solutions MSA Edge + Cloud & Exchange 2/20/2013 3/29/2013 Commercial Family Creations, Inc. Web Dev. familycreationadoptions.com 3/16/2010 4/30/2010 Commercial Fawley Bryant Architects Inc Managed Services ‐ Implementation 12/4/2008 12/12/2008 Commercial Fawley Bryant Architects Inc New Deltek Server 4/6/2009 5/29/2009 Commercial First Baptist Church of Bradenton Managed Services ‐ Implementation 7/27/2009 8/3/2009 Non Profit First Baptist Church of Bradenton Server Consolidation 7/30/2009 7/31/2009 Non Profit Florida Coastal Plastic Surgery Offsite Storage ‐ Implementation 11/7/2011 11/18/2011 Commercial Foot & Ankle Health Center CMS Website 11/21/2007 11/30/2007 Commercial Foot & Ankle Health Center Website Hosting 11/27/2007 11/30/2007 Commercial Foster Care USA New Website 1/7/2008 1/18/2008 Non Profit Frederick Derr and Company Managed Services ‐ Implementation 5/19/2010 5/28/2010 Commercial Frederick Derr and Company Offsite Storage ‐ Implementation 6/27/2012 7/27/2012 Commercial Full Circle Payroll Website Revisions 2/25/2008 3/25/2008 Commercial Full Circle Payroll Managed Services ‐ Implementation 1/23/2008 1/31/2008 Commercial Giant Recreation World SonicWall ISP Failover 6/18/2009 10/16/2009 Commercial Giant Recreation World Offsite Storage ‐ Implementation 4/1/2011 4/29/2011 Commercial Giant Recreation World Managed Services ‐ Implementation 4/1/2011 4/29/2011 Commercial Green Forest Industries Server 2003 Implementation 8/20/2009 9/30/2009 Commercial Heart Rhythm Center Website Development 4/6/2009 5/8/2009 Commercial Heart Rhythm Center Website Hosting 4/14/2009 4/24/2009 Commercial Help at Home Homecare Offsite Storage ‐ Implementation 2/22/2012 3/2/2012 Commercial Home Front Homes Managed Services ‐ Implementation 4/21/2009 5/1/2009 Commercial Hynton Pool & Smith Managed Services ‐ Implementation 1/23/2008 2/8/2008 Commercial Hynton Pool & Smith SBS Server Installation 9/3/2008 9/11/2008 Commercial Jensen and Group LLC Managed Services ‐ Implementation 10/10/2008 10/17/2008 Commercial Jensen and Group LLC Office Move 2/16/2010 3/26/2010 Commercial Jim Mixon Insurance, Inc Managed Services ‐ Implementation 2/27/2009 3/13/2009 Commercial Jim Mixon Insurance, Inc New SBServer 4/12/2009 4/30/2009 Commercial JP Hudson Law Hosted Exchange 4/26/2013 5/31/2013 Commercial Kirtley Foster Inc. Website Development 4/6/2009 4/30/2009 Commercial Kirtley Foster Inc. Website Hosting 4/7/2009 4/10/2009 Commercial




Knight Marketing Associates Website Development 3/11/2009 4/30/2009 Commercial Knight Marketing Associates Web Hosting 3/30/2009 4/3/2009 Commercial Lakin Smith PA Managed Services ‐ Implementation 3/18/2010 3/26/2010 Commercial Lakin Smith PA Office Move 3/23/2010 4/2/2010 Commercial Legler & Flynn Website Optimization 9/1/2009 9/30/2009 Commercial Light Up Your Life, Inc. Managed Services ‐ Implementation 6/10/2008 6/17/2008 Commercial Lindsay B Eastman, DDS, MS, PA Offsite Storage ‐ Implementation 10/19/2011 10/28/2011 Commercial Manatee County Girls Club Managed Services ‐ Implementation 7/21/2008 7/25/2008 Commercial Manatee County Habitat for Humanity New Website 2/21/2008 3/15/2008 Commercial Manatee Religious Services Managed Services ‐ Implementation 5/5/2011 5/13/2011 Non Profit Manatee Religious Services MRS Cloud Implementation 5/6/2013 6/28/2013 Non Profit Mangrove Grill Managed Services ‐ Implementation 6/4/2008 6/11/2008 Commercial McCall Engineering, LLC Offsite Storage ‐ Implementation 11/4/2012 11/30/2012 Commercial Mike Carter I Managed Services ‐ Implementation 6/4/2008 6/6/2008 Commercial Millwork 360 Offsite Storage ‐ Implementation 1/19/2013 2/8/2013 Commercial Millwork 360 Managed Services ‐ Implementation 1/19/2013 2/28/2013 Commercial Moore Fowinkle & Schroer Offsite Storage ‐ Implementation 3/3/2012 3/10/2012 Commercial MSA Marketing Server & Network Reconfiguration 7/23/2008 7/28/2008 Commercial Palma Sola Early Learning Academy Hosting ‐ palmasolaacademy.com 3/16/2010 3/19/2010 Commercial Pasadena Eye Center Website Hosting 2/18/2010 3/5/2010 Commercial Pasadena Surgery Center Website Development 2/15/2010 2/26/2010 Commercial Pasadena Surgery Center Website Hosting 2/18/2010 3/5/2010 Commercial Peace River Manasota Regional BDR ‐ Implementation 6/4/2009 6/8/2009 Government Peace River Manasota Regional Arcadia Upgrade 7/24/2009 8/21/2009 Government Peace River Manasota Regional Peace River Facility Upgrade 9/18/2009 10/30/2009 Government Peace River Manasota Regional Peace River Facility MSP Implementation 9/18/2009 10/30/2009 Government Peace River Manasota Regional SBS Server Migration 10/14/2010 10/22/2010 Government PEConsulting 5 Web Forms + Product Calculator 8/13/2009 9/30/2009 Commercial Pest West USA, LLC Server 2003 (implementation) 8/20/2008 8/29/2008 Commercial Pest West USA, LLC New Site VPN 12/9/2008 12/19/2008 Commercial Piper Family Dentistry Website Hosting 8/13/2008 8/15/2008 Commercial Piper Family Dentistry Website Development 8/13/2008 9/10/2008 Commercial Premier Performance Interiors, Inc. Offsite Storage ‐ Implementation 12/20/2011 12/30/2011 Commercial Progressive Water Resources Managed Services ‐ Implementation 11/11/2010 11/22/2010 Commercial Red Barn Flea Market Red Barn Flea Market Website 6/6/2008 6/20/2008 Commercial Reflections MedSpa New Website 2/15/2008 2/22/2008 Commercial Reingruber & Company, P.A. Managed Services ‐ Implementation 12/8/2008 12/19/2008 Commercial Reingruber & Company, P.A. BDR ‐ Implementation 4/8/2009 4/17/2009 Commercial Reingruber & Company, P.A. SBS 2008 Implementation 6/9/2009 7/31/2009 Commercial




Section 7: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Rate Sheet

• Hourly: $95/hr (Based on Edge Managed Service Agreement) • Job Class: Untied Systems utilizes a flat billing model and does not charge a premium for senior staff. • After Hours: $155.00/hr (Based on Edge Managed Service Agreement) • Holiday: $155.00/hr (Based on Edge Managed Service Agreement)

Section 8: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ At time of application United Systems does not represent any of the Authorities five customers (Charlotte, Desoto, Manatee, Sarasota Counties and the City of North Port). Section 9: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ At time of application United Systems is not currently involved in any litigation against any of the Authorities five customers (Charlotte, Desoto, Manatee, Sarasota Counties and the City of North Port) in any way, directly or indirectly. Section 10: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Company Contact Phone Number Reingruber & Company Tammy Turner 727‐821‐9200 Hynton, Pool & Smith Adam Smith 941‐753‐9566 Jim Mixon Insurance Trish Mixon 941‐778‐2253 Sarasota Manatee Metropolitan Panning Organization Mike Maholtz 941‐359‐5772 Bethel Baptist Church Lori Goodfellow 941‐746‐1936 BlueForge LLC John Jackson 727‐258‐0051 Tandem Construction Nathan Renner 941‐954‐1599




Section 11: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ A. United Systems utilizes Connectwise, the industry leader for IT Professional Service Automation (PSA). Not

only does Connectwise capture all client based support tickets, is it the primary Line of Business (LOB) application for United Systems. Everything from client hardware and software needs, staff member’s time account on behalf of client support needs, all scheduling, project, and invoicing is captured in Connectwise. The benefit of running a business such as this is the centralization of documentation of information for the mutual benefit of both United Systems as well as the client. United Systems operates three primary service support boards; Service, Labtech, and Alerts. On average, United Systems received and remediates approximately 12,750 service tickets per month. Service Board: Our Service Board is where client facing support issues reside. These service & support related needs can be generated by client in any one of four ways:

• An email sent to [email protected] • Through our online client support portal • Through our website • By calling our office

Further, at times tickets are created by United Systems staff simply due to the recognition of an issue that a we would like to resolve on behalf of a client. This could be issues related to servers, desktops, printers, general networking, security, data backups, internet service provider, etc. We average 514 tickets per month to this board. Labtech: Labtech is a Remote Monitoring and Maintenance (RMM) software toolset. Labtech allows United Systems a full set of reporting, diagnosis and remediation tools to serve clients in a more timely and proactive manner. Labtech will create tickets dynamically for clients as the system detects that the need has arisen. We average 5,630 tickets per month on this board. Alerts Board: This board is populated by automated hardware and software alerts generated by managed devices for clients. These alerts could include failed or failing backups, firewall notifications, etc. We average 6,596 tickets per month on this board.




B. United Systems standard business hours are 8:30 to 5:30 Monday through Friday, during these hours we

run at full staff. However, starting at 7:30 a.m. each day we have technical staff available in the office to answer calls. One of the values that we provide our clients is robustness of staff, and it shows in our communication and availability. With a dedicated, full time, Service Coordinator on staff clients can rest easy knowing that not only will our staff be available to hear and communicate during their time of need, but it also gives us the luxury of rerouting staff throughout the day to meet critical client needs. No more leaving voicemails on the “IT‐Guy’s” cell phone voicemail hoping he’ll get it soon, we invest to provide clients the instant satisfaction of being heard and communicated with.

C. The United Systems technical staff members rotate “on call” duties for after‐hours client support. If at any

time a client calls our office after‐hours and follows the voice prompts for Emergency Support they will be routed directly to staff member currently on call. Expectations of staff member are to answer the call, or return the left voicemail in 60 minutes or less.

D. At United Systems we operate under the firm belief that Service Level Agreements (SLA’s) aren’t worth the paper that they are printed on, although to adhere to industry standards, we offer them, and generally exceed them. We believe in striving to meet client’s expectations, not some chart on a contract somewhere. “Response Time” can be measured in several ways based on the initiating communication. If a call is placed to our office, we “respond” immediately by answering the phone and routing the call to our Service Coordinator or Director of Service. However, having a support technician scheduled to work on the matter could take anywhere from 2 minutes to one or so business days. The turnaround time of generally is a driven by the severity of the need. United Systems staff (2) full time Help‐Desk technicians that are able to more quickly remediate client issues. If someone is required to do an onsite issue for a non‐emergency matter, generally scheduling happens that same or next business day. In the event of a true emergency (high impact, high severity), we are usually onsite within 1 to 4 business hours.




Below is an outline of our official Service Level Agreement (SLA) for agreement clients:

Severity High Medium Low

Impa

ct

High 1.1 whole company is affected; major business processes are stopped

1.2 departments or large groups affected; major business processes are stopped

1.3 one user or small group affected; major business processes are stopped

Medium 2.1 whole company is affected; business is degraded but reasonable workaround exists

2.2 departments or large groups affected; business is degraded but reasonable workaround exists

2.3 one user or small group affected; business is degraded but reasonable workaround exists

Low 3.1 whole company is affected; more of an irritation than a stoppage

3.2 departments or large groups affected; more of an irritation than a stoppage

3.3 one user or small group affected; more of an irritation than a stoppage

Severity/Impact Priority Status Timeframe Requirements Accept/Reject Initial Response Staff Deployed Total Time

1.1 1 1 hour 2 hours 1 hour 4 hours 1.2 1 1 hour 2 hours 3 hours 6 hours 1.3 2 1 hour 2 hours 7 hours 10 hours 2.1 2 1 hour 2 hours 9 hours 12 hours 2.2 3 1 hour 2 hours 9 hours 12 hours 2.3 3 1 hour 2 hours 9 hours 12 hours 3.1 3 1 hour 2 hours 17 hours 20 hours 3.2 4 1 hour 2 hours 16 hours 20 hours 3.3 4 1 hour 2 hours 16 hours 20 hours

IMAC 5 4 hours 8 hours 16 hours 28 hours

For the purposes of this Agreement, IMAC (Installations, Moves, Additions, and Changes) shall be defined as fulfillment of low-priority requests for moves of or additions and changes to an existing installation. Definitions: Accept/Reject: period of time in which the service ticket must be accepted or rejected. Initial Response: period of time in which to make initial contact with the end-user client. Support Deployed: period of time by which an action plan must be developed and support staff either deployed onsite, or remotely offering support.




E. Communication is the primary differentiator between United Systems and our competitors. Every process, procedure, and decision made revolves around our communicate methodology as it relates to clients and their critical IT systems. We keep clients informed a myriad of ways:

• Direct Phone Calls from staff to client • “Closed Loop” system emails tracking communication within our Connectwise software system • Executive Summary Reports are distributed to clients the first day of every month highlighting key

metrics as it relates to the their critical IT infrastructure • Assignment of a primary Business Technology Advisor. This person is familiar with your setup and

needs, and you are familiar with them. Communicate flows best once trust and rapport is established

• Use of Key Performance tools measurement and alerting tools (pictured below) • Good old fashioned “drop in’s”. Some days staff will come by just to say hello and make sure things

are going as expected • Designated Ticket Statuses: Certain resolution statuses prompt a personal follow up call from our

Director of Service to ensure that client satisfaction was achieved • Net Promoter: We utilize a third party company to communicate with clients 3 times per year

asking them the simple question of “on a scale of 0 to 10 how likely are you to refer United Systems to a friend or colleague?”. From this communication we can also measure the current satisfaction levels of the client and strength of the relationship.




F. Planning assistance is one of the most important steps that United Systems delivers in our relationship with our clients and it starts with trust and credibility. We view technology as a business tool to create leverage and without the proper plan, this technology can become a liability not, not an asset. As with any planning, first and foremost we have understand the business landscape, environment, and objectives and through this greater understand we can work with our client to develop short, medium, and long term strategies to meet the business needs and objectives. A few types of planning strategies we develop with clients are:

• Hardware & Software Asset Management • Hardware & Software Lifecycle Management • Backup and Disaster Planning, Implementation, and Testing • Business/Staff Growth Planning • Technology Acceptable Use Policies • Best Practice Checklists • Security Strategies and Testing (Internal & External) • IT Budget Planning

Most people don’t plan to fail, they fail to plan. Not having a IT plan and vision can be a critical misstep by any business today.

G. United Systems follows two protocols for software changes/patches with the client’s approval. The first is weekly Microsoft Security patches; these patches are release on Tuesday each week. Once the United Systems staff reviews all the patches on the client’s behalf we “white list” the patches to be deployed to the client’s servers and workstations. United Systems configures the client’s servers and workstations to check in with the update server every morning at 3 a.m., if updates are needed and available, the updates are pushed down to client’s environment. The second software change for the client would be more of the “on demand” nature. Usually these updates are client initiated for Line of Business Software (LOB), such as Cougar Mountain, Microsoft Office, or QuickBooks. These are discussed and scheduled with the client to ensure continuity of business workflow.




Section 12: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

Key Personnel for Professional Information Systems Support and Management Services

The Consultant’s proposed project team/key personnel are to be indicated below.

The Consultant’s ‘Project Officer’ shall also be identified. Person’s Name Job Classification Area of Expertise Office Location

Erica Allison Service Coordinator • Scheduling & Dispatch • Customer Service

Bradenton

Chris Brenes Service Director

• Hosted Exchange • Computer Networking • Hyper‐V, Servers • Network Security

Bradenton

Charlene Mann Marketing Director • Client Relations • Internet Marketing • Publicity

Bradenton

Stephanie McCaughey Business Technology Advisor • Managed Backups • Server Management • Desktop Support

Bradenton

Jennifer Perler Operations Director • Estimating, Procurement • Customer Service

Bradenton

Chris Phillips Business Technology Advisor • Network Security Bradenton

David Spire President and CEO • Leadership, Finance • Business Management

Bradenton

Brad Stanford Senior Sales Representative • Sales Prospecting Bradenton

John Vedral Business Technology Advisor • Hosted Exchange • Remote Desktop • Virtualization

Bradenton

Rob Wilson Business Technology Advisor • SQL Databases • Virus Removal • WSUS Expert

Bradenton

Michelle Zix Bookkeeper • Finance San Diego

unitedsystems T e c h n o l o g y · R e s u l t s · P a r t n e r

United Systems Computer Group, Inc. • 615 67th Street Circle East, Suite 201 • Bradenton, FL 34208

Documents

S atement of Qualifications - aws60.comhost.aws60.com/.../2013jun05_UnitedSystemsSOQ.pdf · · 2013-05-30Statement of Qualifications Peace River Water Supply unitedsystems Technology