Ryde BVR Vol 1 State of Play - Appendices 20 2 12 · pidding%park%1% capital%worksbeingundertkaen% –noallocateduse % %% piddingpark%2% capital%worksbeingundertaken% –noallocateduse

BEST VALUE REVIEW: ALLOCATION AND MANAGEMENT OF SPORTSGROUNDS VOLUME 1. STATE OF PLAY -‐ APPENDICES 20/02/12

Best Value Review: Allocation and Management of Sportsgrounds

Volume 1. State of Play -‐ Appendices


1

Contents

Appendix A – Documented Processes ...........................................2

Appendix B – Sportsground, list and allocated use ........................6

Appendix C – Online User Survey Findings...................................29

Appendix D – LivingTurf Audit .....................................................67


2

Appendix A -‐ Documented Processes

The process symbol represents any process, function, or action and is the most frequently used symbol in flowcharting.

The document symbol is used to represent any type of hard copy input or output (eg. reports).

The input / output symbol represents data that is available for input or resulting from processing (eg customer database records).

The decision symbol is a junction where a decision must be made. A single entry may have any number of alternative solutions, but only one can be chosen.

LEGEND

Source : http://www.breezetree.com/articles/what-is-a-flow-chart.htm


3

!"#$#

!"





LEGEND



4

!"#$$%&

'()*&

!"





LEGEND



5

!"

!"

!"





LEGEND



6

Appendix B – Sportsground, list and allocated use Table 1. 2010/11 Summer season ground allocation: user groups per field by day and time

Sportsground Monday Tuesday Wednesday Thursday Friday Saturday Sunday Comments

Bill Mitchell Park 1 GRSLCC 4.30-‐ 5.30pm

IWHCA

Bill Mitchell Park 2 IWHCA

Bremner Park RHHCC 5.00 -‐ 6.00pm

RHHCC 4.30 -‐ 5.30pm

RHHCC 4.00 -‐ 5.00pm

RHHCC 5.00 -‐ 6.00pm

IWHCA

Brush Farm Netball ERNA 6.15 -‐ 10.30pm ERNA 6.15 -‐ 10.30pm

ERNA 6.15 -‐ 8.45pm

ERNA Start 6 Sept Finish 8 Dec

Brush Farm Oval NDCA Brush Farm Dog Club NDCA Start 11 Sept Finish 31 Mar.

Christie Park 1 GHFA GHFA GHFA GHFA GHFA GHFA

Christie Park 2 GHFA GHFA GHFA GHFA GHFA

Cleves Park IWHCA

Darvall Park NDCA

Dunbar Ryde Athletics Club Ryde Athletics Club Ryde Athletics Club

Ryde Athletics Club Ryde Athletics Club Ryde Athletics Club Ryde Athletics Club

Eastwood Lower Flying Disc Start 25 Oct Finish 28 Feb. Xmas Break 27 Dec and 3 Jan.

NDCA Eastwood Upper

E.L.S Hall Park 1 NSW Flying Disc 6.30 -‐ 10.30pm

Sydney Cricket Club

E.L.S Hall Park 2 Ryde Hornsby Baseball League 5.00-‐8.30pm

Ryde Hornsby Baseball League 4.30-‐7.00pm




Ryde Eastwood Leagues Baseball 9.00-‐5.00pm

RHBL Start 1 Sept and Finish 25 Mar.






RELB Start 30 Aug finish 31 Mar

E.L.S Hall Park 2

ELS Hall Park 2 Pacific Coast Baseball 6.00 -‐ 10.45pm


7


NSW Flying Disc 6.30 -‐ 10.30pm

NDCA NDCA NSWFD Start Mon 30 Aug and Finish 28 Mar. Thurs 9 Dec to 31 Mar. Xmas Break 27 Dec and 3 Jan.

E.L.S Hall Park 3

Fontenoy 1 (mini)

Fontenoy 2 (mini)

Gannan Park Sports Kickstart IWHCA IWHCA SK Start 11 Oct until 13 Dec

Magdala Park 1 Ryde Saints United Summer Soccer 5.00 -‐ 7:15pm

N Ryde Baseball 4.00 -‐ 6.00pm

N Ryde Baseball 4.00 -‐ 6.00pm

Ryde Saints United Summer Soccer 4:30 -‐ 6.15pm

N Ryde RSL Baseball N Ryde RSL Baseball RSUS Friday start 10 Sept Finish 17 Dec (Break during Oct School Holiday), Tuesday start 16 Nov Finish 14 Dec

Magdala 2 (mini) Ryde Saints United Summer Soccer 5.00 -‐ 7:15pm


Magdala 3 (mini) Ryde Saints United Summer Soccer 5.00 -‐ 7:15pm


Marsfield 1 Oz Tag 6-‐9.30pm Oz Tag 6-‐9.30pm NDCA NDCA OZ Tag Start 11 Oct and Finish 14 Feb (Xmas Break from 20 Dec to 4 Jan).

Marsfield 2 Oz Tag 6-‐9.30pm Oz Tag 6-‐9.30pm NDCA NDCA

Meadowbank 1

Meadowbank 2 Ryde Eastwood Touch Assoc 5.00-‐7.30pm

NDCA


NDCA


NDCA

Meadowbank 5

Meadowbank 6


NDCA


8


Ryde Eastwood Touch Assoc 5.00-‐7.30pm

Meadowbank 8

Meadowbank 9

Meadowbank 10 CAPITAL WORKS BEING UNDERTAKEN – NO ALLOCATED USE




Meadowbank Netball

Monash Park RHHCC 5.30 -‐ 6.30pm

RHHCC 5.30 -‐ 6.30pm

RHHCC 5.00 -‐ 6.00 IWHCA IWHCA NSWFD Start 25 Oct subject to ground condition. Finish 28 Feb. Xmas Break 27 Dec and 3 Jan.

Morrison Bay 1 Gladesville Sharks Summer Soccer 6.00 -‐ 7.30pm

Gladesville Sharks Summer Soccer 6.00 -‐ 7.30pm


IWHCA

GRSLCC 4.30 -‐ 5.30pm

Morrison Bay 2




IWHCA




IWHCA


RHHCC 5.30 -‐ 6.30pm


RHHCC 5.30 -‐ 6.30pm

IWHCA IWHCA


RHHCC 5.30 -‐ 6.30pm


RHHCC 5.30 -‐ 6.30pm

IWHCA IWHCA


9


RHHCC 4.30 -‐ 5.30pm

GRSLCC 4.30 -‐ 5.30pm

IWHCA IWHCA Morrison Bay 6




Morrison Bay Cricket Nets

GRSLCC 5.00 -‐ 7.00pm

GRSLCC 4.30 -‐ 7.00pm

GRSLCC 4.30 -‐ 6.00pm

North Ryde Park NSW Flying Disc 8.00 -‐ 10.00pm (half field only)

IWHCA NSWFD Start 25 Oct and Finish 28 Feb. Xmas Break 27 Dec and 3 Jan.

Peel Park

Pidding Park 1 CAPITAL WORKS BEING UNDERTKAEN – NO ALLOCATED USE

Pidding Park 2 CAPITAL WORKS BEING UNDERTAKEN – NO ALLOCATED USE

Pidding Park 3 CAPITAL WORKS BEING UNDERTAKEN – NO ALLOCATED USE

Pioneer Park Macquarie Saints Baseball 4.30 -‐ 6.30pm

Macquarie Saints Baseball 4.30 -‐ 6.30pm




Macquarie Saints Baseball


Sydney Cricket Club Ryde Park 1

Ryde Park 3 PASSIVE USE

Santa Rosa 1 IWHCA

Santa Rosa 2 (mini)

Santa Rosa 3 (mini)

Tuckwell NDCA

Tyagarah GRSLCC 5.00 -‐ 6.00pm

IWHCA

Waterloo Macquarie Combined Sports Summer Soccer 5.00-‐8.00pm

Macquarie Combined Sports Summer Soccer 5.00-‐8.00pm

Macquarie Combined Sports Summer Soccer 5.00-‐8.00pm



MCSSS Start 2 Nov and Finish 24 Feb Xmas Break from 17 Dec to 3 Jan.

Westminster NSW Flying Disc 6.00-‐ 10.00pm

RHHCC 5.00 -‐ 6.00pm

RHHCC 5.15 -‐ 6.15pm

RHHCC 5.00 -‐ 6.00pm

IWHCA


10

Table 2. Summer Season 2010 -‐11 Weekday Participation Numbers

Fields Monday Tuesday Wednesday Thursday Friday TOTALS Hours H

ired / Week

Weekdays

Total Weeks

Total Players / Season

Total Hours

Hired / season

User

Teams

Players

User

Teams

Players

User

Teams

Players

User

Teams

Players

User

Teams

Players

Teams

Players

Bill Mitchell 1 IWHCA 3 50 IWHCA 3 50 6 100

2 27 2700 54

Bill Mitchell 2 IWHCA 3 50 IWHCA 3 50 6 100

2 27 2700 54

IWHCA 3 50 IWHCA 3 50 IWHCA 3 49 IWHCA 3 49 12 198

4 27 5346 108 Bremner

1 20 0 20

0 0 0 0 Brush Farm Oval

0 0

Brush Farm Netball 10 10 0 100

Christie 1 0 0 0 0

Christie 2 0 0 0 0

Cleves IWHCA 2 22 IWHCA 2 22 IWHCA 2 22 6 66 3 27 1782 81

Darvall NDCA 2 22 2 22 1 27 594 27

Dunbar Ryde Ath 0 104 Ryde Ath 0 104 Ryde Ath 0 104 Ryde Ath 0 104 Ryde Ath 0 104 0 520

22.5 27 14040 607.5

Eastwood Lower 0 0 0 0 0 0

Eastwood Upper 0 0 0 0 0 0

ELS 1 Flying Disc 8 80 8 80 4 30 2400 120

RHBL 100 RHBL 100 RHBL 100 RHBL 100 RHBL 100 0 500

17.25 30 15000 517.5

RELB 60 RELB 100 RELB 30 RELB 80 0 270

9.5 31 8370 294.5

ELS 2

Flying Disc 8 80 8 80 4 30 2400 120


11


ired / Week

Weekdays

Total Weeks


Total Hours

Hired / season

Fontenoy 1 (mini) Anderson 35 0 35 2.75 25 875 68.75

Fontenoy 2 (mini) 0 0 0 0

IWHCA 3 49 3 49 3 27 1323 81 Gannan

3 15 0 45

Magdala 1 Nth Ryde 3 58 Nth Ryde 3 58 6 116

2.5 27 3132 67.5

Magdala 2 0 0 0 0

Magdala 3 0 0 0 0

Marsfield 1 OZ Tag 12 110 OZ Tag 12 110 24 220

8 22 4840 176

Marsfield 2 OZ Tag 12 110 OZ Tag 12 110 24 220

8 22 4840 176

Meadowbank 1 0 0 0 0

Meadowbank 2 RE Touch 12 178 12 178

1 27 4806 27


0 0 0 0


0 0 0 0



0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0


0 0 0 0


12


ired / Week

Weekdays

Total Weeks


Total Hours

Hired / season




Meadowbank Netball 0 0 0 0

IWHCA 3 50 IWHCA 3 50 IWHCA 3 49 9 149

3 27 4023 81 Monash

Flying Disc

8 80 8 80 4 17 1360 68

Morrison Bay Nets IWHCA 2 22 IWHCA 3 33 IWHCA 2 22 7 77 6 27 2079 162

GSSS 6 47 GSSS 6 47 GSSS 46 12 140

4.5 16 2240 72 Morrison Bay 1 (mini)

2.5 20 0 50

4.5 16 0 72

0 27 0 0

Morrison Bay 2

2.5 20 0 50

2.5 20 0 50 Morrison Bay 3

GSSS 6 47 GSSS 6 47 GSSS 6 46 18 140

4.5 16 2240 72

IWHCA 2 22 2 22 2.5 20 440 50 Morrison Bay 4

GSSS 6 47 GSSS 6 47 GSSS 6 46 18 140

4.5 16 2240 72

IWHCA 2 22 2 22 2.5 20 440 50 Morrison Bay 5 (mini)

GSSS 6 47 GSSS 6 47 GSSS 6 46 18 140

4.5 16 2240 72

2.5 20 0 50 Morrison Bay 6

GSSS 6 47 GSSS 6 47 GSSS 6 46 18 140

4.5 16 2240 72

North Ryde Flying Disc

8 80 8 80 0 0 0 0


13


ired / Week

Weekdays

Total Weeks


Total Hours

Hired / season

Peel 0 0 0 0

Pidding 1 Saints Utd

6 30 Saints Utd

6 30 12 60 0 0 0 0

Pidding 2 (mini) Saints Utd

4 20 Saints Utd

4 20 8 40 0 0 0 0

Pidding 3 (mini) Saints Utd

4 20 Saints Utd

4 20 8 40 0 0 0 0

Pioneer Mac St 4 48 Mac St 4 48 Mac St 4 48 Mac St 4 48 Mac St 4 48 20 240

2 28 6720 56

0 0 0 0 Ryde 1

0 0 0

0 0 0 0

0 0 0

Ryde 3

0 0 0

Santa Rosa 1 IWHCA 2 22 IWHCA 2 22 4 44 0 0 0 0

Santa Rosa 2 (mini) 0 0 0 0

Santa Rosa 3 (mini) 0 0 0 0

Tuckwell 0 0 0 0

Tyagarah IWHCA 2 22 IWHCA 2 22 4 44 0 27 1188 0

Waterloo MCSSS 14 252 MCSSS 14 252 MCSSS 14 252 42 756

7.5 14 10584 105

Westminster Flying Disc 8 80 8 80 2 19 1520 38

TOTAL 0 148

2196 0 107

1361 0 76 1205 0 70 1230 0 26 442 427

6434

175 114702 3986.75


14

Table 3. Summer season 2010-‐11 weekend participation

Fields Saturday Sunday TOTALS

User Teams Players User Teams Players Teams Players

Hours Hired / weekend


Total Weeks

Total Hours Hired / season

Bill Mitchell 1 IWHCA 4 56 4 56 9 1512 27 243

Bill Mitchell 2 IWHCA 4 56 4 56 9 1512 27 243

IWHCA 4 56 4 56 9 1568 28 252 Bremner

0 0

NDCA 4 56 Dogs 246 4 302 18.5 9060 30 555 Brush Farm Oval

0 0

Brush Farm Netball 0 0 0 0 0 0

Christie 1 0 0 0 0 0 0

Christie 2 0 0 0 0 0 0

Cleves IWHCA 4 56 4 56 9 1568 28 252

Darvall NDCA 2 28 2 28 4 784 28 112

Dunbar Ryde Ath 520 Ryde Ath 0 0 520 20 14040 27 540

Eastwood Lower Ground Works 0 0 0 0 0 0

Eastwood Upper NDCA 2 28 2 28 9 728 26 234

ELS 1 SCC 2 28 2 28 8 700 25 200

RELB 4 50 4 50 23 1500 30 690

RELB 10 130 10 130 0 0 0

ELS 2

PCBL 4 44 4 44 0 0 0

ELS 3 NDCA 2 28 NDCA 2 28 4 56 12 1624 29 348

Fontenoy 1 (mini) 0 0 0 0 0 0

Fontenoy 2 (mini) 0 0 0 0 0 0

Gannan IWHCA 4 56 IWHCA 4 56 8 112 18 3248 29 522

Magdala 1 Nth Ryde RSL Baseball

4 44 Nth Ryde RSL Baseball

4 44 8 88 19 2288 26 494

Magdala 2 (mini) 0 0 9.5 0 26 247


15





Total Weeks


Magdala 3 (mini) 0 0 0 0 0 0

Marsfield 1 NDCA 4 56 NDCA 4 56 8 112 10 3248 29 290

Marsfield 2 NDCA 0 56 NDCA 0 56 0 112 0 0 0 0

Meadowbank 1 0 0 0 0 0 0

Meadowbank 2 NDCA 4 56 4 56 10 1568 28 280

Meadowbank 3 NDCA 0 0 0 0 0 0 0 0

Meadowbank 4 NDCA 4 56 4 56 10 1568 28 280

Meadowbank 5 (mini) 0 0 0 0 0 0

Meadowbank 6 (mini) 0 0 0 0 0 0

Meadowbank 7 NDCA 4 56 4 56 10 1568 28 280




Ground Work


Ground Work


Ground Work


Meadowbank Netball 0 0 0 0 0 0

Monash IWHCA 4 56 IWHCA 4 56 8 112 18 3248 29 522

Morrison Bay Nets 0 0 0 0 0 0

Morrison Bay 1 (mini) IWHCA 4 56 4 56 9 1568 28 252

Morrison Bay 2 IWHCA 4 56 4 56 9 1568 28 252

Morrison Bay 3 IWHCA 4 56 4 56 9 1568 28 252

Morrison Bay 4 IWHCA 4 56 IWHCA 2 28 6 84 18 2436 29 522

Morrison Bay 5 (mini) IWHCA 4 56 IWHCA 2 28 6 84 18 2436 29 522


16





Total Weeks


Morrison Bay 6 IWHCA 4 56 IWHCA 2 28 6 84 18 2436 29 522

North Ryde 0 0 0 0 0 0

Peel 0 0 0 0 0 0

Pidding 1 NDCA 0 0 0 0 0 0

Ground Works

Pidding 2 (mini) 0 0 0 0 0 0

Pidding 3 (mini) 0 0 0 0 0 0

Pioneer Mac St 12 132 Mac St 12 132 24 264 20 7920 30 600

Ryde 1 SCC 2 28 2 28 8 700 25 200

Ryde 3 0 0 0 0 0 0

Santa Rosa 1 IWHCA 2 28 2 28 9 756 27 243

Santa Rosa 2 (mini) 0 0 0 0 0 0

Santa Rosa 3 (mini) 0 0 0 0 0 0

Tuckwell NDCA 4 56 4 56 10 1568 28 280

Tyagarah IWHCA 2 28 2 28 9 756 27 243

Waterloo Mac St 12 132 Mac St 12 132 24 264 20 7920 30 600

Westminster 0 0 9 0 27 243

TOTAL 128 2262 52 940 180 3202 401 82964 11315


17

Table 4. Winter season 2011 ground allocation: user groups per field, by day and time

Sportsground Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Bill Mitchell 1

Bill Mitchell 2

GHFA NWSWF

Bremner GHFA NWSWF

Brush Farm Netball Hard courts ERNA 4-‐9.00 ERNA 4-‐9.00 ERNA 4-‐9.00 ERNA 4-‐9.00 ERNA 5-‐8.00 ERNA

Brush Farm Oval ERNA Dog Club

Christie Park 1 GHFA GHFA GHFA GHFA GHFA GHFA

Christie Park 2 GHFA GHFA GHFA GHFA GHFA

Cleves Park

Darvall Park

Dunbar

Eastwood Lower GHFA 4 -‐ 10 GHFA 4 -‐ 10 GHFA 4 -‐ 10 GHFA GHFA

Eastwood Upper

NSW Flying Disc 6 -‐ 10

GHFA 5 -‐ 10 GHFA 4 -‐10 GHFA 4 -‐10 GHFA GHFA

North Ryde JRLFC 4 -‐ 7.30 ELS Hall 1 NSW Flying Disc 6 -‐ 10 North Ryde JRLFC 4 -‐10

GHFA 7.30 -‐ 9.30

North Ryde JRLFC 4 -‐ 10 GHFA

Nth Ryde AFL

ELS Hall 2 Baseball GHFA 5 -‐ 9.30 GHFA 5 -‐ 9.30 GHFA 5-‐9.30 GHFA NWSWF

NSW Flying Disc 6 -‐ 10 N Ryde AFL 4 -‐ 8 N Ryde AFL 4 -‐ 8 Nth Ryde AFL ELS Hall 3

GHFA 8 -‐ 9.30 GHFA 8 -‐ 9.30

NWSWF 5 -‐ 9.30

Fontenoy 1 (mini) GHFA

Fontenoy 2 (mini) GHFA

Gannan Ryde Eastwood Baseball Ryde Eastwood Baseball

Gladesville Ryde Magic Gladesville Ryde Magic Magdala 1

GHFA Gladesville Ravens

Magdala 2 Gladesville Ryde Magic 5.45 -‐ 9.15pm

Gladesville Ryde Magic 5.45 -‐ 9.15pm




18


Magdala 3 (mini) Gladesville Ryde Magic 5.45 -‐ 9.15pm




GHFA

Marsfield 1 GHFA 4 -‐ 6pm GHFA 4 -‐7.00pm Hillview Rugby

Oz Tag 6 -‐ 9.30 Oz Tag 6 -‐ 9.30 Hillview Rugby 7 -‐ 9 Hillview Rugby 4 -‐ 9

Marsfield 2 GHFA 4 -‐ 6pm Hillview Rugby Hillview Rugby

Oz Tag 6 -‐ 9.30 Oz Tag 6 -‐ 9.30

GHFA 4 -‐7.00pm Hillview Rugby 4 -‐ 9

Meadowbank 1

Meadowbank 2 GHFA 5:30-‐8:30 GHFA 4-‐9.30 GHFA 4-‐9.30 GHFA 4-‐9.30 GHFA NWSWF

Meadowbank 3 NWSWF 5-‐9 GHFA 4-‐9.30 GHFA 4-‐9.30 GHFA 4-‐9.30 GHFA NWSWF

Meadowbank 4 GHFA 6.30 -‐ 9.00 GHFA 4-‐9.30 GHFA 4-‐9.30 GHFA

Meadowbank 5 GHFA NWSWF

Meadowbank 6 GHFA NWSWF

Meadowbank 7 GHFA 5 -‐ 9 GHFA 5 -‐ 10 GHFA 5 -‐ 9:30 GHFA NWSWF

Meadowbank 8 GHFA 6 -‐ 9.30 GHFA 4 -‐ 9.30 GHFA 6 -‐ 9.30 GHFA NWSWF

Meadowbank 9 GHFA 5 -‐ 9.30 GHFA 4 -‐9 GHFA 5.00 -‐ 10.00 GHFA NWSWF

Meadowbank 10 GHFA

Meadowbank 11 Netball courts ERNA ERNA

Meadowbank 12 Ryde Eastwood Women’s Hockey

Meadowbank 13 Ryde Eastwood Women’s Hockey

Meadowbank Netball ERNA ERNA

Monash GHFA 4-‐9.30 GHFA 4-‐9.30 GHFA 5 -‐ 9.30 GHFA 4.30 -‐ 9.30 GHFA NWSWF

Morrison Bay 1 GHFA NWSWF

Morrison Bay 2 GHFA 4 -‐ 5.30 GHFA 4 -‐ 5.30 GHFA 4 -‐ 5.30 GHFA NWSWF



19


Morrison Bay 4 GHFA 4 -‐ 5.30 GHFA 4 -‐ 5.30 GHFA 4 -‐ 5.30 GHFA NWSWF



North Ryde Park GHFA 4 -‐ 9.00 GHFA 4 -‐ 9.00 GHFA 4 -‐ 9.30 GHFA 4 -‐ 9.00 GHFA GHFA

Peel Park GHFA GHFA

Pidding Park 1 GHFA NWSWF

Pidding Park 2 GHFA

Pidding Park 3 GHFA

Pioneer Park Mcq Saints Baseball Mcq Saints Baseball

NWSWF 7 -‐ 8.00 Ryde Rugby 4 -‐ 7pm Ryde Park 1 NSW Flying Disc 6 -‐ 10 TBC

GHFA 4-‐7 & 8 -‐10 Old Ignatians 7-‐ 9pm

GHFA 4 -‐ 9.30

Old Ignatians BALMAIN JRLFC

Ryde Park 3 Ryde Rugby 5 -‐ 7pm GHFA 4-‐9.30 Ryde Rugby 5 -‐ 7.30pm GHFA 4-‐9.30 Ryde Rugby 5 -‐ 7pm

Ryde Rugby

Old Ignatians 7-‐ 9pm Carlingford Cougars 7.30 -‐ 8.30pm

Santa Rosa 1 GHFA In Christ Sports Ministry

Santa Rosa 2 (mini) GHFA

Santa Rosa 3 (mini)

Tuckwell GHFA GHFA

Tyagarah

Waterloo GHFA NWSWF

Westminster GHFA 4.00 -‐ 9.30 GHFA 4 -‐ 9.30 GHFA 4 -‐ 9.30 GHFA 4 -‐ 9.30 GHFA NWSWF


20

Table 5. Winter season 2010 weekday participation at floodlit fields

Fields Monday Tuesday Wednesday Thursday Friday TOTALS

User Teams Players User Teams Players User Teams Players User Teams Players User Teams Players Teams Players

Bill Mitchell 1

Bill Mitchell 2

Bremner

Brush Farm Oval

Brush Farm Netball ERNA 20 180 ERNA 20 180 ERNA 20 180 ERNA 20 180 ERNA 20 180 100 900

Christie 1 GHFA 6 90 GHFA 3 45 GHFA 3 45 GHFA 3 45 15 225

Christie 2 GHFA 2 30 GHFA 5 75 GHFA 4 60 GHFA 8 120 GHFA 2 30 21 315

Cleves

Darvall

Dunbar

Eastwood Lower GHFA 12 120 GHFA 8 96 GHFA 6 72 26 288

Eastwood Upper GHFA 2 24 GHFA 4 48 GHFA 2 24 8 96

NSW Flying Disc 8 80 NRJRL 10 183 NRJRL 6 96 NRJRL 13 222 37 581 ELS 1

GHFA 6 80 6 80

ELS 2 GHFA 12 150 GHFA 12 150 GHFA 12 150 36 450

NSW Flying Disc 8 80 AFL 6 72 AFL 6 72 NWSWS 10 120 30 344 ELS 3

GHFA 5 60 GHFA 5 60 10 120

Fontenoy 1 (mini)

Fontenoy 2 (mini)

Gannan

Magdala 1

Magdala 2 GHFA 4 60 GHFA 4 60 GHFA 4 60 GHFA 4 60 16 240

N Ryde Soccer 10 120 N Ryde Soccer

12 144 N Ryde Soccer


12 144 46 552


21



Magdala 3 N Ryde Soccer 10 120 N Ryde Soccer



12 144 46 552

Hillview 3 48 3 48 Marsfield 1

OZ Tag 11 132 OZ Tag 11 132 GHFA 5 60 GHFA 14 180 41 504

GHFA 5 60 5 60

Marsfield 2 OZ Tag 11 132 OZ Tag 11 132 Hillview 8 128 Hillview 8 128 38 520

GHFA 5 60 5 60

Meadowbank 1

Meadowbank 2 GHFA 6 80 GHFA 7 90 GHFA 7 90 GHFA 7 90 27 350

Meadowbank 3 GHFA 5 60 GHFA 7 90 GHFA 7 90 GHFA 7 90 26 330

Meadowbank 4 GHFA 6 90 GHFA 7 90 GHFA 7 90 20 270

Meadowbank 5

Meadowbank 6

Meadowbank 7 GHFA 4 80 GHFA 4 50 GHFA 5 60 13 190

GHFA 9 50 GHFA 8 100 GHFA 4 50 21 200 Meadowbank 8

GHFA 120 GHFA 9 120 GHFA 5 60 14 300 Meadowbank 9

0 0

Meadowbank 10

Meadowbank 11

Meadowbank 12

Meadowbank 13

Meadowbank Netball

Monash NSW Flying Disc $ GHFA

12 144 GHFA 12 160 GHFA 7 90 GHFA 9 120 40 514

Morrison Bay Nets

Morrison Bay 1 (mini)

Morrison Bay 2 GHFA 4 60 GHFA 4 60 GHFA 4 60


22



Morrison Bay 3

Morrison Bay 4 GHFA 4 60 GHFA 4 60 GHFA 4 60


Morrison Bay 6

North Ryde GHFA 4 60 GHFA 8 100 GHFA 17 225 GHFA 9 120 38 505

Peel

Pidding 1

Pidding 2 (mini)

Pidding 3 (mini)

Pioneer

NSW Flying Disc 8 96 GHFA 8 100 Ryde Rugby 6 72 GHFA 9 120 31 388 Ryde 1

NWSWS 5 63 Old Ignatians

2 30 7 93

Ryde Rugby 6 72 GHFA 9 120 Ryde Rugby 6 72 GHFA 9 120 Ryde Rugby

6 72 36 456 Ryde 3

Carlingford C 2 30 2 30

Santa Rosa 1

Santa Rosa 2 (mini)

Santa Rosa 3 (mini)

Tuckwell

Tyagarah

Waterloo

Westminster GHFA 9 120 GHFA 12 150 GHFA 12 150 GHFA 12 150 45 570

TOTAL 140 1656 230 2974 220 2800 215 2779 28 282 809 10131


23

Table 6. Winter season 2010 weekend participation



Bill Mitchell 1 GHFA 10 120 NWSWF 10 120 20 240

Bill Mitchell 2

Bremner GHFA 10 120 NWSWF 10 120 20 240

Brush Farm Oval DOGS 421 421

Brush Farm Netball ERNA 1167 1167

Christie 1 GHFA 10 120 GHFA 10 120 20 240

Christie 2 GHFA 10 120 GHFA 10 120 20 240

Cleves

Darvall

Dunbar 0 0 0

Eastwood Lower GHFA 10 120 GHFA 10 120 20 240

Eastwood Upper GHFA 10 120 GHFA 10 120 20 240

GHFA 0 0 0 0 ELS 1

0 0 NRAFL 10 130 10 130

ELS 2 GHFA 10 120 NWSWF 10 120 20 240

ELS 3 0 0 NRAFL 10 130 10 130

Fontenoy 1 (mini) GHFA 10 80 0 0 10 80

Fontenoy 2 (mini) GHFA 10 80 0 0 10 80

Gannan RELB 12 132 RELB 12 132 24 264

N Ryde Soccer 10 120 N Ryde Soccer 10 120 20 240 Magdala 1

Ravens

Magdala 2 (mini) GHFA 10 80 0 0 10 80

Magdala 3 (mini) GHFA 10 80 0 0 10 80

Marsfield 1 Hillview 10 134 0 0 10 134

Marsfield 2 Hillview 8 120 Hillview 8 120 16 240

Meadowbank 1 0 0 0 0 0


24


Meadowbank 2 GHFA 10 120 NWSWF 10 120 20 240


Meadowbank 4 GHFA 10 120 0 0 10 120

Meadowbank 5 (mini) GHFA 10 80 0 0 10 80

Meadowbank 6 (mini) GHFA 10 80 NWSWF 10 80 20 160




Meadowbank 10 ERNA 420 0 0 420

Meadowbank 11 GHFA 10 120 0 0 10 120

Meadowbank 12 REWH 10 130 0 0 10 130

Meadowbank 13 REWH 10 130 0 0 10 130

Meadowbank Netball ERNA 1167 ERNA 1167 2334

Monash GHFA 10 120 NWSWF 10 120 20 240

Morrison Bay Nets

Morrison Bay 1 (mini) GHFA 10 80 NWSWF 10 80 20 160

GHFA 10 120 NWSWF 10 120 20 240 Morrison Bay 2

Morrison Bay 3 GHFA 10 120 NWSWF 10 120 20 240


Morrison Bay 5 (mini) GHFA 10 80 NWSWF 10 80 20 160


North Ryde GHFA 10 120 GHFA 10 120 20 240

Peel GHFA 10 120 GHFA 10 120 20 240

Pidding 1 GHFA 14 128 NWSWF 10 120 24 248

Pidding 2 (mini) GHFA 10 80 0 0 10 80

Pidding 3 (mini) GHFA 10 80 0 0 10 80

Pioneer Maq Saints 12 132 Maq Saints 12 132 24 264


25


Ryde 1 Old Ig's 10 134 BJRFL 10 130 20 264

Ryde 3 Ryde Rugby 10 134 10 134

Santa Rosa 1 GHFA 10 120 In Christ 2 24 12 144

Santa Rosa 2 (mini) GHFA 10 80 0 0 10 80

Santa Rosa 3 (mini)

Tuckwell GHFA 10 120 GHFA 0 0 10 120

Tyagarah

Waterloo GHFA 10 120 NWSWF 10 120 20 240

Westminster GHFA 10 120 NWSWF 10 120 20 240

TOTAL 470 7936 324 5386 794 13322


26

Table 7. Winter season 2010 total participation – weekday and weekend

Fields Mon Tues Wed Thurs Fri Sat Sun Total Teams / Week

Total Players / Week

Total Teams / Season


Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Hours Hired / Week

Weekdays


Total Hours Hired / Week


Bill Mitchell 1 0 0 0 0 0 0 0 0 0 0 10 120 10 120 20 240 480 5760 0 18 18 432

Bill Mitchell 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 18 432

Bremner 0 0 0 0 0 0 0 100 0 0 10 120 10 120 20 340 480 7760 1.5 18 19.5 468

Brush Farm Oval 0 0 0 0 0 0 0 0 0 80 0 0 0 421 0 501 0 11704 2.5 18 20.5 492

Brush Farm Netball

20 180 20 180 20 180 20 180 20 220 0 1167 0 0 100 2107 2400 50408 18.5 9 27.5 660

Christie 1 6 90 3 45 3 45 3 45 0 0 10 120 10 120 35 465 840 11160 8 18 26 624

Christie 2 2 30 5 75 4 60 8 120 2 30 10 120 10 120 41 555 984 13320 20 18 38 912

Cleves 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Darvall 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Dunbar 0 0 0 0 0 0 0 0 0 193 0 0 0 0 0 193 0 19300 4.5 0 4.5 108

Eastwood Lower 0 0 12 120 8 96 6 122 0 100 10 120 10 120 46 678 1104 15672 19 18 37 888

0 0 0 100 0 100 0 50 0 0 10 120 10 120 20 490 480 10760 29 18 47 1128

0 0 2 74 4 48 2 124 0 0 0 0 0 0 8 246 192 5304 0 0

Eastwood Upper

0 0 0 100 0 0 0 0 0 0 0 0 0 0 0 100 0 2000 0 0

8 80 10 183 6 96 13 222 0 25 0 0 0 0 37 606 888 14444 26 9 35 840 ELS 1

0 0 0 0 6 80 0 0 0 0 0 0 10 130 16 210 384 5040 0 0

ELS 2 0 0 12 150 12 150 12 150 0 25 10 120 10 120 56 715 1344 17060 16 18 34 816

8 80 6 72 6 72 10 220 0 30 0 0 10 130 40 604 960 13976 21.5 9 30.5 732 ELS 3

0 0 5 60 5 60 0 0 0 0 0 0 0 0 10 120 240 2880 0 0

Fontenoy 1 (mini)

0 0 0 0 0 0 0 0 0 0 10 80 0 0 10 80 240 1920 2.5 9 11.5 276


27





Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Hours Hired / Week

Weekdays




Fontenoy 2 (mini)

0 0 0 0 0 0 0 0 0 0 10 80 0 0 10 80 240 1920 2.5 9 11.5 276

0 0 0 0 0 0 0 0 0 30 12 132 12 132 24 294 576 6936 6 18 24 576 Gannan

0 0 0 100 0 0 0 0 0 110 0 0 0 0 0 210 0 4200 0 0

Magdala 1 0 0 0 0 0 0 0 0 0 0 10 120 10 120 20 240 480 5760 14 18 32 768

Magdala 2 (mini)

4 60 4 60 4 60 4 60 0 0 10 80 0 0 26 320 624 7680 0 9 9 216

Magdala 3 (mini)

10 120 12 144 12 144 12 144 0 0 10 80 0 0 56 632 1344 15168 0 9 9 216

0 0 0 0 3 148 0 100 0 0 10 134 0 0 13 382 312 8368 0 0 Marsfield 1

11 132 11 132 5 60 14 180 0 0 0 0 0 0 41 504 984 12096 22.5 9 31.5 756

Marsfield 2 11 132 11 132 8 228 8 228 0 0 8 120 8 120 54 960 1296 22240 8.5 9 17.5 420

Meadowbank 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Meadowbank 2 6 80 7 190 7 190 7 190 0 36 10 120 10 120 47 926 1128 20880 33.5 18 51.5 1236

Meadowbank 3 5 60 7 190 7 190 7 190 0 36 10 120 10 120 46 906 1104 20400 32 18 50 1200

Meadowbank 4 0 0 6 90 7 90 7 190 0 36 10 120 0 0 30 526 720 12080 20.5 9 29.5 708

Meadowbank 5 (mini)

0 0 0 0 0 0 0 100 0 0 10 80 0 0 10 180 240 3920 4 9 13 312

Meadowbank 6 (mini)

0 0 0 0 0 0 0 100 0 0 10 80 10 80 20 260 480 5840 4 9 13 312

Meadowbank 7 0 0 4 180 4 150 5 160 0 36 10 120 10 120 33 766 792 17040 24.5 18 42.5 1020

Meadowbank 8 0 0 9 150 8 200 4 150 0 38 10 120 10 120 41 778 984 17320 25.5 18 43.5 1044

Meadowbank 9 0 50 0 170 9 220 5 60 0 38 10 120 10 120 34 778 816 17720 19.5 18 37.5 900

Meadowbank 10 0 0 0 0 0 0 0 100 0 0 0 420 0 0 0 520 0 12080 3.5 9 12.5 300

Meadowbank 11 0 0 0 0 0 100 0 0 0 0 10 120 0 0 10 220 240 4880 2.5 18 20.5 492


28





Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Teams

Players

Hours Hired / Week

Weekdays




Meadowbank 12 0 0 0 0 0 0 0 0 0 0 10 130 0 0 10 130 240 3120 0 9 9 216

Meadowbank 13 0 0 0 0 0 0 0 0 0 0 10 130 0 0 10 130 240 3120 0 9 9 216

Meadowbank Netball

0 0 0 0 0 0 0 100 0 400 0 1167 0 1167 0 2834 0 66016 6 18 24 576

Monash 12 144 12 210 7 240 9 170 0 100 10 120 10 120 60 1104 1440 25096 31.5 18 49.5 1188

Morrison Bay Nets

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0


0 0 0 0 0 0 0 50 0 15 10 80 10 80 20 225 480 5140 4 18 22 528

Morrison Bay 2 0 0 4 60 4 60 4 110 0 20 10 120 10 120 32 490 768 7160 8.5 18 26.5 636

Morrison Bay 3 0 0 0 0 0 0 0 50 0 20 10 120 10 120 20 310 480 7160 4 18 22 528

Morrison Bay 4 0 0 4 60 4 60 4 60 0 20 10 120 10 120 32 440 768 6160 7 18 25 600


0 0 0 0 0 0 0 0 0 15 10 80 10 80 20 175 480 4140 2.5 18 20.5 492


29

Appendix C – Online User Survey Findings

1 Overview An online survey was sent to 85 user groups identified by Council. Some 33 completed surveys were submitted. The survey addressed the key service areas identified in the brief. The survey instrument is provided in Attachment 1.

Response to the survey All user groups including sporting clubs / organisations, schools and other associated groups, as supplied by Council, were notified via email on three separate occasions, with the time of closure extended twice during this period to increase the response rate. In addition, telephone contact was made to a selected group of users promoting the online survey and its time of closure.

Of the 33 responses only 13 identified the club or organisation represented, spanning seven sports and 16 associations. No schools responded to the survey.

Unfortunately, no identified responses to the online survey were received from user groups of the following sports:

• Rugby league • Flying disc • Touch football • Hockey

In addition, the following associations were also not identified respondents:

• Sydney OzTag • Ryde PSSA • Eastwood St Andrews Football Association • NSW Churches Cricket Union • Ryde Eastwood Women’s Hockey Association • Ryde Eastwood Touch Football Association

The following table shows all identified clubs/organisations, sports, and associations played in.


30

Table 8. Respondents who identified themselves as a club, organisation, sport or association

Club / organisations Sports Associations

Ryde Panthers F.C. Soccer / football

Gladesville Hornsby Football Association

Gladesville RSL Junior cricket Cricket NWSWF

Ryde Eastwood Baseball Club Baseball FNSW Women’s Premier League

Macquarie Dragons Australian Rules Football

Inner West Harbour Cricket Association

North Ryde AFL Rugby Union Pacific Coast Baseball League

Northern District Cricket Association Inc

Netball NSW Baseball League

Macquarie Saints Baseball Club Athletics Sydney Harbour

Hillview Junior Rugby NDCA Inc

Ravens Ryde Hornsby

Ryde/ Hunters Hill cricket Sydney Junior Rugby Union

Hillview Rugby Union Eastwood District in SJRU

Hillview Junior Rugby Club LAANSW

Ryde Athletics Pacific Coast Baseball League

Northern District Cricket Association Inc

Eastwood Ryde Netball Association

ICSM


31

1.1 Sportsground usage findings

Of the responses received, ELS Hall Park and Marsfield Park were the two most utilised sportsgrounds (14% and 11% respectively), with the majority of sportsgrounds identified as being used predominantly for both club competition (38%) and combined club competition/training (39%).

More than half of the respondents (55%) identified that their demand for sportsgrounds is likely to increase over the next five years, with the predominant need being for competition grounds for use by both juniors and seniors.

The demand for sportsgrounds from respondents is shown below.

Figure 1. Percentage of respondent’s using specific sportsgrounds

Figure 2. Percentage of respondent’s purpose for use of sportsgrounds

14%

5% 3%

2% 2%

5% 5%

2% 3% 3%

8%

2%

5%

0%

3%

0% 0%

5%

2%

8%

3%

6%

11%

2%

5%

2%

0% 2% 4% 6% 8%

10% 12% 14%

ELS Hall Park

Ryde

Park

Tuckwell Park

Brem

ner Park

Gannan Park

Morrison Bay Park

Pidd

ing Park

Brush Farm

Park

Darvall Park

Pion

eer Park

Croq

uet C

lub

Marsfield

Westm

inster


32

Figure 3. Percentage of respondent’s for which demand for sportsgrounds is likely to increase over the next five years

Figure 4. Percentage of respondent’s likely demand for increased use

55%

45%

0%

10%

20%

30%

40%

50%

60%

Yes No


33

1.2 Sportsground information, allocation and conditions of use findings

Gap analysis: Sportsground information, allocation and conditions of use The perceived importance of the aspects of service and how well this is provided were recorded and given a weighted score. (The highest importance or provision rated excellent were scored highest, and a response that the service was not important or has extremely poor provision scored lowest).

A mean of each service rating was then derived for both importance and provision, and the difference between these means was calculated to determine the service gap. This gap determines the difference between the service expected and that delivered.

As shown below, ‘being sent a clear Occupancy Agreement / Permit for use promptly’ and ‘ Ryde residents or sporting clubs being given priority to hire sportsgrounds’ were the key aspects showing the greatest difference in mean scores, and therefore greatest gap between perceived importance and Council’s service provision.

‘Wet-‐weather information and alternative sportsground arrangements’ was the aspect identified as being of greatest importance, with ‘completing a ground booking application online’ receiving the lowest perceived provision score.

Table 9. Gap analysis: Sportsground information, allocation and conditions of use

Aspect of service Importance Mean

Provision Mean

Difference Mean (Gap)

Getting good information from Council about what grounds are available

3.37 2.08 1.29

Being able to call and check website about a sportsground or booking

3.08 1.83 1.24

Completing a ground booking application online

2.54 1.19 1.35

Ease of use of the floodlights booking system

2.84 1.50 1.34

Being provided with Conditions of Use before you book

3.08 1.81 1.27

Being sent a clear Occupancy Agreement / Permit for use promptly

2.96 1.30 1.66

Being able to meet with Council before the season starts i.e. Seasonal Users Forum

3.24 1.75 1.49

Availability of sportsgrounds to hire for pre-‐season

2.96 1.90 1.06

Wet weather information and alternative sportsground arrangements

3.72 2.38 1.34

Ryde residents or sporting clubs being given priority to hire sportsgrounds

3.36 1.82 1.54

Information regarding appropriate contact staff i.e. booking allocations and hire conditions

3.16 1.86 1.30

Current keying system 2.79 1.78 1.01


34

Table 10. Frequency of respondent’s importance rating: Sportsground information, allocation and conditions of use

Aspect of Sportsgrounds Not important

Of little importance

Important Extremely important

Don't know

Total frequency

Weighted total

Mean importance


2 2 7 16 0 27 91 3.37


2 4 10 10 0 26 80 3.08

Completing a ground booking application online 1 4 15 3 3 26 66 2.54

Ease of use of the floodlights booking system 4 1 7 11 2 25 71 2.84

Being provided with Conditions of Use before you book 1 4 13 8 0 26 80 3.08

Being sent a clear Occupancy Agreement / Permit for use promptly

0 3 12 8 2 25 74 2.96


3 2 6 14 0 25 81 3.24

Availability of sportsgrounds to hire for pre-‐season 4 2 10 9 0 25 74 2.96


1 0 4 20 0 25 93 3.72


1 2 9 13 0 25 84 3.36


1 1 12 10 1 25 79 3.16

Current keying system 0 1 11 8 4 24 67 2.79


35

Table 11. Frequency of respondent’s provision rating: Sportsground information, allocation and conditions of use

Aspect Extremely

poor Poor Good Excellent Don't

know Total freq.

Weighted total

Mean Importance

Getting good information from Council about what grounds are available 0 4 13 4 3 24 50 2.08

Being able to call and check website about a sportsground or booking 0 6 10 3 5 24 44 1.83

Completing a ground booking application online 1 0 10 1 9 21 25 1.19

Ease of use of the floodlights booking system 0 3 10 1 6 20 30 1.50

Being provided with Conditions of Use before you book 0 1 14 2 4 21 38 1.81

Being sent a clear Occupancy Agreement / Permit for use promptly 0 1 10 1 8 20 26 1.30

Being able to meet with Council before the season starts i.e. Seasonal Users Forum 1 2 7 4 6 20 35 1.75

Availability of sportsgrounds to hire for pre-‐season 0 7 8 2 3 20 38 1.90

Wet weather information and alternative sportsground arrangements 0 1 16 4 0 21 50 2.38

Ryde residents or sporting clubs being given priority to hire sportsgrounds 0 0 12 4 6 22 40 1.82

Information regarding appropriate contact staff i.e. booking allocations and hire conditions 1 2 12 3 4 22 41 1.86

Current keying system 1 3 11 3 5 23 41 1.78


36

Suggested improvements -‐ Comments: Sportsground information, allocation and conditions of use A number of suggested improvements / comments on the reviewed aspects of this service are identified below.

Table 12. Suggested improvements / Comments: Sportsground information, allocation and conditions of use

Aspect Suggested Improvements / comments


Need to maintain cricket nets at Morrison

It’s very easy for us and our members to access this information

Between summer and winter change is poor


Set up website More choices Current system works well

Completing a ground booking application online

More choices Current system works very well

Ease of use of the floodlights booking system

Being provided with Conditions of Use before you book

Being sent a clear Occupancy Agreement / permit for use promptly



Availability of sportsgrounds to hire for pre-‐season

Generally, the overlapping is arranged between the sports codes involved

Too limited Very few fields available pre-‐season


Email sent to indicate which sportsgrounds are closed. Auburn Council do this at the moment.

Information good but no real alternate options provided

As a club and as rate payers, we believe grounds are closed without justification too often


We do not have many grounds


Apart from Simon, I am unsure who to talk to

Current keying system Too many people have access with the one key

One master key for all grounds Key system seems to work adequately

in our club


37

Other issues: Suggested improvements -‐ Sportsground information, allocation and conditions of use As a result of the online survey, respondents identified a number of other issues, which are outlined below.

Table 13. Other identified issues: Suggested improvements / sportsground information, allocation and conditions of use

Issue Suggested Improvements

Payment for training Council needs to recognise that sporting clubs are community based clubs and run for the sake of the local residents paying for training on grounds is a negative penalty and even when paying-‐ cricket nets at Morrison are in a state of disrepair

Ground Maintenance Looking after minority sports with the same zest as larger profile sports. Just because we have a minority sport does not mean we ought to be regarded as less important.

Notice of ground improvements Must be notified in advance if works are to be carried out on the grounds during the summer season

Parking with new bus zones -‐ should be weekdays only

Changing zone times on weekends.

Playing surface condition Current playing surface is reasonable -‐ the main need is for some levelling and re-‐turfing.

More training ground lighting Council to light more grounds for training hire

Seasonal hire of amenities Current arrangement is temporary pending Council review of license arrangement


Adjustment of rates for low/high impact sports users, avoiding free riders (personal trainers for example and also policies for school bookings/school use-‐ note Ryde PSSA often not properly booking and other problems with private school use); Priority of bookings to those who improve grounds

Need to consider differentials for rates for low impact (e.g. 3-‐8 year olds using ground without studs and low impact) vs. high impact (adult and type of sport damaging ground). Get in contact with schools PSSA to explain re bookings system, when grounds are covered over and also temperatures when to cancel, often highly problematic causing stress to kids and council; Enforcing seasonal hire by months of booking otherwise incumbent on club to find alternative (e.g. indoor sports centre for pre season training, use schools, explore opportunities); Encourage users to think outside square for solutions often many not aware of the issues and need to do own fundraising; Also to give priority of ground bookings to those who improve a sporting ground with funding


38

1.3 Sportsground fees and charges findings

Gap analysis: Sportsground fees and charges The gap analysis identified that ‘being charged reasonable fees for the hire of sportsgrounds and associated amenity blocks’ is the aspect with the greatest difference between importance and Council’s current provision of the service.

‘Being charged reasonable fees for the hire of sportsgrounds and associated amenity blocks’ was also the aspect identified as being of greatest importance; with ‘payment options for hire of sportsgrounds’ receiving the lowest perceived provision score.

Table 14. Gap Analysis: Sportsground fees and charges

Aspect of Sportsground fees and charges Importance Mean

Provision Mean

Difference Mean (gap)

Regularity or timing of invoices for sportsground use 2.6 1.95 0.65

Payment options for hire of sportsgrounds 2.4 1.4 1.00

Being charged reasonable fees for the hire of sportsgrounds and associated amenity blocks 3.55 1.8 1.75

Customer service from Council staff assisting with the invoicing or receipt of fees and charges 2.3 1.25 1.05

Amount or quality of information provided from Council regarding hire fees and charges 2.6 1.95 0.65


39

Table 15. Frequency of respondent’s importance rating: Fees and charges service

Aspect Not

important Of little

importance Important Extremely

important Don't know

Total freq

Weighted total

Mean importance

Regularity or timing of invoices for sportsground use 1 2 13 2 2 20 52 2.60

Payment options for hire of sportsgrounds 1 5 7 4 3 20 48 2.40

Being charged reasonable fees for the hire of sportsgrounds and associated amenity blocks 0 0 1 17 2 20 71 3.55

Customer service from Council staff assisting with the invoicing or receipt of fees and charges 2 4 8 3 3 20 46 2.30

Amount or quality of information provided from Council regarding hire fees and charges 1 2 13 2 2 20 52 2.60

Table 16. Frequency of respondent’s provision rating: Fees and charges service

Aspect Extremely


know Total freq

Weighted total

Mean importance

Regularity or timing of invoices for sportsground use 1 1 8 3 7 20 39 1.95

Payment options for hire of sportsgrounds 0 2 4 3 11 20 28 1.4

Being charged reasonable fees for the hire of sportsgrounds and associated amenity blocks 5 3 7 1 4 20 36 1.8

Customer service from Council staff assisting with the invoicing or receipt of fees and charges 1 0 4 3 12 20 25 1.25

Amount or quality of information provided from Council regarding hire fees and charges 0 1 11 1 7 20 39 1.95


40

Suggested improvements: fees and charges A number of suggested improvements / comments on the reviewed aspects are identified below.

Table 17. Suggested improvements / comments on fees and charges

Aspect Suggested Improvements

Regularity or timing of invoices for sportsground use

It is fine as is Should be completed within one months after

the start of the season No improvement is needed Invoicing is fine Negotiate timing of invoices Happy with this How to deal with free riders as a result. Need

rangers to inspect ground use

Payment options for hire of sportsgrounds

Fine as is All is well No improvement is needed Options are good Timing should be negotiated We pay by cheque Need proper policies


Customer service from Council staff assisting with the invoicing or receipt of fees and charges

OK as is There seems to be little coordination between

the Ryde Council own departments, as they say, the right hand does not know what the left is doing

No improvements Is needed No problems with Council staff customer service

has been ok Current system ok OK No issues Accessibility Need accounts payable to talk to booking officer


41


Being charged reasonable fees for the hire of sportsgrounds and associated amenity blocks

Fine as is Generally Ryde Council fees are well below other

Councils Fee charged is substantially higher than the park

(with floodlights) we hire with Auburn Council Charges are reasonable and in line with most

Councils Prior communication on increases Reduce fees Our ground fee's increased significantly over

previous years. The size of these increases plus other insurance premium increases are hard to bare for many members in cash restrained consumer market. Of most importance to us is clear and early indications of any potential increases.

Happy to pay if facilities are kept at a good standard

Maintain leasing arrangements Reduce fees Need priority to residents, recognition of those

contributing to improving the grounds; schools need to have some sort of responsibility even though free

Amount or quality of information provided from Council regarding hire fees and charges

Its good It is very good No improvement is needed Plenty of information supplied on fees Current system OK OK No issues Lease documents Booking conditions could be improved

Other issues: fees and charges As a result of the online survey, respondents identified one further issue, which is outlined below.

Table 18. Other identified issues: fees and charges


KPI’s for users

System to improve online bookings, monitor with KPIs, ensure Council staff recognising contributions by not for profit associations and reward in area users; consistent waiver policy as waivers granted to UTS Sports Union clubs which already get high level of funding


42

1.4 Sportsground conditions, facilities and maintenance findings

Gap analysis: Sportsground conditions, facilities and maintenance

‘Provision of a level playing surface’ and ‘ irrigation’ (equally rated) were the two key aspects with the greatest identified gap between importance and provision.

In addition, ‘provision of a level playing surface’ was identified to be the most importance aspect, with ‘practice facilities’ being rated as having the lowest provision level.

Table 19. Gap analysis: Sportsground conditions, facilities and maintenance

Aspect Importance Provision Difference Mean (Gap)

Mowing 3.84 3.11 0.74

Line marking 3.37 2.56 0.81

Provision of a level playing surface 3.89 2.37 1.53

Irrigation 3.42 1.89 1.53

Drainage 3.79 2.53 1.26

General water management 3.05 2.00 1.05

Scheduling of maintenance (i.e. mowing and line marking) 3.11 2.05 1.05

Resting grounds between seasons to let field recover 2.68 2.11 0.57

Managing over-‐use 3.11 2.56 0.55

Surface hardness 3.37 2.71 0.66

Maintaining good grass cover 3.74 2.74 1.00

Practice facilities (i.e. practice nets) 2.61 1.33 1.28

Amount or quality of information provided from Council regarding contacting staff (i.e. ground maintenance and scheduling) 2.95 2.21 0.74


43

Table 20. Frequency of respondent’s importance rating: Sportsground conditions, facilities and maintenance

Aspect Not

important Of little



Total freq

Weighted total

Mean importance

Mowing 0 0 3 16 0 19 73 3.84

Line marking 2 2 2 13 0 19 64 3.37

Provision of a level playing surface 0 0 2 17 0 19 74 3.89

Irrigation 0 0 7 11 1 19 65 3.42

Drainage 0 0 4 15 0 19 72 3.79

General water management 1 0 7 9 2 19 58 3.05

Scheduling of maintenance (i.e. mowing and line marking) 1 1 8 8 1 19 59 3.11

Resting grounds between seasons to let field recover 2 3 9 4 1 19 51 2.68

Managing over-‐use 0 2 9 7 1 19 59 3.11

Surface hardness 0 3 6 10 0 19 64 3.37

Maintaining good grass cover 0 0 5 14 0 19 71 3.74

Practice facilities (i.e. practice nets) 4 0 5 7 2 18 47 2.61

Amount or quality of information provided from Council regarding contacting staff (i.e. ground maintenance and scheduling) 1 1 11 5 1 19 56 2.95


44

Table 21. Frequency of respondent’s provision rating: Sportsground conditions, facilities and maintenance

Aspect Extremely


know Total freq

Weighted total

Mean importance

Mowing 0 1 15 3 0 19 59 3.11

Line marking 0 2 10 3 3 18 46 2.56

Provision of a level playing surface 5 4 8 2 0 19 45 2.37

Irrigation 2 3 8 1 5 19 36 1.89

Drainage 2 4 10 2 1 19 48 2.53

General water management 0 2 10 1 6 19 38 2.00

Scheduling of maintenance (i.e. mowing and line marking) 0 1 11 1 6 19 39 2.05

Resting grounds between seasons to let field recover 1 3 9 1 4 18 38 2.11

Managing over-‐use 0 7 8 2 1 18 46 2.56

Surface hardness 0 6 10 1 0 17 46 2.71

Maintaining good grass cover 1 5 11 2 0 19 52 2.74

Practice facilities (i.e. practice nets) 5 3 3 0 4 15 20 1.33

Amount or quality of information provided from Council regarding contacting staff (i.e. ground maintenance and scheduling)

1 5 9 1 3 19 42 2.21


45

Suggested improvements: Sportsground conditions, facilities and maintenance A number of suggested improvements and comments were identified by respondents for each aspect, and are outlined below.

Table 22. Suggested improvements / comments on Sportsground conditions, facilities and maintenance


Mowing Sometimes grass is cut too short but mostly excellent

Prompt attention for preseason training is required

Mostly good, August through summer at Pioneer is critical

Currently 1/week; need 2/week Line marking Prefer white marking

Preseason preparation was not done appropriately

Marking spectator line for junior sport As present


Provision of a level playing surface

OK Fill in all potholes before leasing out

the ground. Serious injuries happened before because of poor ground condition

Fields are better this year Too many holes in Meadowbank * More work required in off seasons Rabbit holes and other problems have

been particularly bad this season Croquet Club currently fundraising

which with grants will enable laser levelling

Potholes and badly damaged by rabbits

Irrigation Has been no irrigation last few years More required on most grounds No irrigation at Marsfield Improve water pressure to sprinklers

for full ground cover

Drainage Continue as is Although we have come re-‐occurring

drainage issues with Diamond #1 When the ground gets a lot of rain

they do not wear well Court drainage is good

General water management

Needs run off retention system Grey water to be used 2/ week overnight timer to be set

Scheduling of maintenance (i.e. mowing and line marking)

Weekly Fencing on some ovals require

upgrading Club to liaise with groundsman


46


Resting grounds between seasons to let field recover

Very well managed Full year use

Managing over-‐use Continue as is Managing un-‐authorised organised

use of grounds Lack of fields will be a problem Club to manage overuse

Surface hardness Could be aerated/drilled more often Some grounds are too hard Depends on the extent to which it has

rained during the season More work required in off-‐seasons Level is more important

Maintaining good grass cover

Feed/fertilise the grass Some grounds are too dusty Generally poor, however, attention to

this in pre-‐season 2011 was effective in getting to a good standard

More work required in off seasons Essential throughout the year

Practice facilities (i.e. practice nets)

Need to provide practice goals Need to be repaired Nets need to be replaced in response

to poor state of playing surface Some netting improvements could be

carried out at Pioneer, but generally OK

Portable goal frames could be used to protect goal box area


Amount or quality of information provided from Council regarding contacting staff (i.e. ground maintenance and scheduling)

Continue Club to liaison with ground staff

Other issues Only one further issue was identified with regard to sportsground conditions, facilities and maintenance, in which the need for more grounds to have lighting for training to assist with over use issues being raised.


47

1.5 Sportsground facilities and capital improvements findings

Gap analysis: Sportsground facilities and capital improvements The gap analysis identified that ‘Scheduling of capital improvements and provision of alternative facilities when works are being conducted’ is the aspect with the greatest difference between importance and Council’s current provision of the service, closely followed by ‘the level of contributions (financial or in-‐kind) that user groups are making towards the upgrade of sportsgrounds / facilities’ and ‘The amount of capital improvements to sportsgrounds / facilities’.

‘Public toilets’ was identified as being of greatest importance, with ‘scheduling of capital improvements and provision of alternative facilities when works are being conducted’ receiving the lowest perceived provision score.

Table 23. Gap analysis: Sportsground facilities and capital improvements

Aspect of service Importance mean

Provision mean

Difference mean (Gap)

Floodlighting 3.21 1.88 1.34

Player or coaches boxes 2.06 1.36 0.69

Fencing / barriers 2.56 2.50 0.06

Public toilets 3.79 2.68 1.11

Seating 2.50 1.80 0.70

Car parking 3.53 2.68 0.84

Canteen 2.74 2.19 0.55

Change rooms / toilets / showers 3.05 2.18 0.88

Umpires facilities 2.35 1.82 0.53

Social area / clubrooms 2.47 1.50 0.97

Storage 3.16 2.06 1.10

Buildings / facilities / amenity blocks 2.95 2.81 0.13

Amount or quality of information provided from Council and contact staff

2.61 1.82 0.79

The amount of capital improvements to sportsgrounds / facilities

3.05 1.72 1.33

The level of contributions (financial or in-‐kind) that user groups are making towards the upgrade of sportsgrounds / facilities

2.79 1.33 1.46

Scheduling of capital improvements and provision of alternative facilities when works are being conducted

2.63 1.06 1.58

Clear policy about sports user capital contributions to grounds or support facilities

2.79 1.61 1.18

Amount or quality of information provided from Council and contact staff (i.e. capital improvements and scheduling)

2.79 1.28 1.51


48

Table 24. Frequency of respondent’s importance rating: Sportsground facilities and capital improvements

Aspect of service Not important


Important Extremely important

Don't know

Total freq

Weighted total

Mean importance

Floodlighting 2 3 3 11 0 19 61 3.21

Player or coaches boxes 8 4 3 3 0 18 37 2.06

Fencing / barriers 5 2 7 4 0 18 46 2.56

Public toilets 0 0 4 15 0 19 72 3.79

Seating 5 3 6 4 0 18 45 2.50

Car parking 0 0 9 10 0 19 67 3.53

Canteen 4 4 4 7 0 19 52 2.74

Change rooms / toilets / showers 1 2 11 5 0 19 58 3.05

Umpires facilities 6 4 2 5 0 17 40 2.35

Social area / clubrooms 4 5 4 4 0 17 42 2.47

Storage 2 3 4 10 0 19 60 3.16

Buildings / facilities / amenity blocks 3 2 7 7 0 19 56 2.95

Amount or quality of information provided from Council and contact staff (i.e. facility maintenance and scheduling

0 3 11 2 2 18 47 2.61


0 1 8 8 2 19 58 3.05


2 2 9 5 1 19 53 2.79


2 1 10 4 2 19 50 2.63


1 0 12 4 2 19 53 2.79


1 1 10 5 2 19 53 2.79


49

Table 25. Frequency of respondent’s provision rating: Sportsground facilities and capital improvements

Aspect of service Extremely poor

Poor Good Excellent Don't know

Total freq

Weighted total

Mean importance

Floodlighting 2 6 4 1 3 16 30 1.88

Player or coaches boxes 3 1 2 1 4 11 15 1.36

Fencing / barriers 1 4 6 2 1 14 35 2.50

Public toilets 0 7 11 1 0 19 51 2.68

Seating 3 7 2 1 2 15 27 1.80

Car parking 2 2 15 0 0 19 51 2.68

Canteen 1 4 6 2 3 16 35 2.19

Change rooms / toilets / showers 2 8 5 1 1 17 37 2.18

Umpires facilities 1 3 3 1 3 11 20 1.82

Social area / clubrooms 2 3 2 1 4 12 18 1.50

Storage 3 2 8 1 3 17 35 2.06

Buildings / facilities / amenity blocks 0 2 11 2 1 16 45 2.81

Amount or quality of information provided from Council and contact staff (i.e. facility maintenance and scheduling

3 2 8 0 4 17 31 1.82

The amount of capital improvements to sportsgrounds / facilities 1 9 4 0 4 18 31 1.72


2 4 2 2 8 18 24 1.33


2 2 3 1 10 18 19 1.06


1 5 6 0 6 18 29 1.61


1 3 4 1 9 18 23 1.28


50

Suggested improvements / comments: Sportsground facilities and capital improvements A number of suggested improvements / comments were identified by respondents for each aspect and are identified below.

Table 26. Suggested improvements / comments on Sportsground facilities and capital improvements

Aspect Suggested Improvements / Comments

Floodlighting Repair blown globes Need more lighting at Waterloo We seen the floodlighting for night games as a key

future requirement, members and our associations are requiring greater flexibility of game times and use

Upgrade lighting for one field to accommodate night games

Many lighting problems early this season Will look at when funds available

Player or coaches boxes

Repair vandalised area These are built and maintained by our sport Mostly good, enclosed player box improvements to

Pioneer Diamonds #2 and #4 would be beneficial

Fencing / barriers ELS Hall 2 needs to be lockable to minimise unauthorised usage

Mostly good, but a fence positioned between diamonds #2 and #3 is required. Currently this is a potential safety issues with balls and children going down the slope to stop balls going onto Epping Rd

On some ovals (Monash, Westminster) Recently rabbit proofed


Public toilets Needs regular servicing These are well maintained by Council Apparent lack of water pressure and/or suitable

type of toilets/urinals to handle demands on game days

Some newer fitted ones do not flush well Only one available in clubhouse

Seating Needs safety rail above seats in front of new canteen

Seating at both grounds mostly OK Adequate

Car parking Needs more, especially with new centre, suggest widening of entry lane to accommodate parallel parking on exit lane and upgrade parking in road reserve and promote it to groups using top fields

Only one reserved space could do with more especially when we have visitors

Canteen Continue to assess Extension of canteen facilities desirable –

extension may include BBQ facility inside canteen area as permanent fixture

Furniture and crockery provided by Croquet Club

Change rooms / toilets / showers

Regular servicing required Bit smelly Extra toilet paper could be left in the canteens

Umpires facilities Regular servicing required

Social area / clubrooms


51


Storage We have had ongoing issues with damage to Pioneer amenities on occasions caused by anti-‐social behaviour. Possible bright lights or further security may be required if it were to continue

Only poor due to quantity of equipment that is required to be stored. Old toilet in storeroom needs to be removed

Attempted break-‐in damage was promptly repaired

Need more storage space

Buildings / facilities / amenity blocks

Provide protection where possible from sun and rain for outside spectators

Amount or quality of information provided from Council and contact staff

Continue as is


Continue program of upgrade There are numerous area’s where improvement of

grounds is required


Continue to support groups efforts to raise funds and win grants

Our sports contributes a large amount in funding and time to support our use of the facilities



Continue dialogue and communication Apart from the Pioneer field renovations 4 years

ago this has not been an issue


Continue to liaise with groups


Continue as is We would like to have a dialogue

Other issues No other issues relating to sportsground facilities and improvements were identified.


52

1.6 Overall customer service

Gap analysis: overall customer service Analysis showed that ‘communication -‐ keeping users informed about the planning, development and management of sportsgrounds’ was the aspect with the greatest gap between importance and Council’s provision, and additionally was the perceived to be of greatest importance. ‘Courtesy – courteous, considerate and friendly staff was shown to be the lowest scoring aspect with respects to Council’s provision of services.

Table 27. Gap analysis: customer service

Service Aspect Importance mean

Provision mean

Difference mean (Gap)

Communication -‐ keeping users informed about the planning, development and management of sportsgrounds 3.67 2.25 1.42

Opportunity to make suggestions or complain about sportsground or facility conditions 3.50 2.47 1.03

Responsiveness to user enquiries -‐ timeliness, feedback provided etc. 3.39 2.24 1.15

Courtesy -‐ courteous, considerate and friendly staff 3.44 3.00 0.44


53

Table 28. Frequency of respondent’s importance rating: Customer service

Service Aspect Not

important Of little



Total freq

Weighted total

Mean importance

Communication -‐ keeping users informed about the planning, development and management of sportsgrounds 0 0 6 12 0 18 66 3.67

Opportunity to make suggestions or complain about sportsground or facility conditions 0 0 9 9 0 18 63 3.50

Responsiveness to user enquiries -‐ timeliness, feedback provided etc. 0 0 7 10 1 18 61 3.39

Courtesy -‐ courteous, considerate and friendly staff 0 0 10 8 0 18 62 3.44

Table 29. Frequency of respondent’s provision rating: Customer service

Service Aspect Extremely


know Total freq

Weighted total

Mean importance

Communication -‐ keeping users informed about the planning, development and management of sportsgrounds 1 3 7 2 3 16 36 2.25

Opportunity to make suggestions or complain about sportsground or facility conditions 1 5 9 1 1 17 42 2.47

Responsiveness to user enquiries -‐ timeliness, feedback provided etc. 1 5 5 3 3 17 38 2.24

Courtesy -‐ courteous, considerate and friendly staff 1 0 10 5 1 17 51 3.00


54

Suggested improvements / comments overall customer service A number of suggested improvements / comments were made in relation to each aspect and are outlined below.

Table 30. Suggested improvements / comments on overall customer service

Service Aspect Suggested Improvements / Comments

Communication -‐ keeping users informed about the planning, development and management of sportsgrounds

Continue as is

Opportunity to make suggestions or complain about sportsground or facility conditions

Continue as is Dedicated website with

contact email All clubs should be given the

option to comment not just the associations

Responsiveness to user enquiries -‐ timeliness, feedback provided etc.

Continue as is

Courtesy -‐ courteous, considerate and friendly staff

Continue as is

Other issues

No other issues were raised with respect to overall customer service.


55

1.7 Overall satisfaction levels: sportsgrounds service findings

Gap analysis: Overall satisfaction levels; sportsgrounds service ‘Capital improvements to grounds and facilities’ was identified as having the greatest gap between perceived importance and Council’s provision of service, and additionally also received the lowest provision rating overall.

‘Condition and maintenance of sportsgrounds’ was shown as being of most importance to respondents, however this also received the greatest rating in provision levels.

The importance and provision ratings of each service aspect is outlined in the following table.

Table 31. Gap analysis: means of overall satisfaction levels; sportsgrounds service

Service Aspect Importance mean

Provision mean

Difference mean

Information about sportsgrounds 3.18 2.65 0.53

Allocation and booking processes of sportsgrounds 3.53 2.29 1.24

Provision of conditions of use / permits 3.12 2.00 1.12

Fees and charges for hire of sportsgrounds 3.59 2.00 1.59

Condition and maintenance of sportsgrounds 3.82 2.71 1.12

Condition and maintenance of amenity blocks and support facilities 3.47 2.53 0.94

Capital improvements to grounds and facilities 3.53 1.71 1.82

Customer service 3.53 2.59 0.94


56

Table 32. Frequency of respondent’s importance rating: Overall satisfaction levels -‐ Sportsgrounds service

Service Aspect Not

important Of little



Total freq

Weighted total

Mean importance

Information about sportsgrounds 0 1 8 7 1 17 54 3.18

Allocation and booking processes of sportsgrounds 0 0 8 9 0 17 60 3.53

Provision of conditions of use / permits 0 2 7 7 1 17 53 3.12

Fees and charges for hire of sportsgrounds 1 0 4 12 0 17 61 3.59

Condition and maintenance of sportsgrounds 0 0 3 14 0 17 65 3.82

Condition and maintenance of amenity blocks and support facilities 0 1 7 9 0 17 59 3.47

Capital improvements to grounds and facilities 1 0 5 11 0 17 60 3.53

Customer service 0 0 8 9 0 17 60 3.53

Table 33. Frequency of respondent’s provision rating: Overall satisfaction levels -‐ Sportsgrounds service

Service Aspect Extremely


know Total freq

Weighted total

Mean importance

Information about sportsgrounds 0 1 13 1 2 17 45 2.65

Allocation and booking processes of sportsgrounds 0 1 11 1 4 17 39 2.29

Provision of conditions of use / permits 0 1 8 2 6 17 34 2.00

Fees and charges for hire of sportsgrounds 1 4 7 1 4 17 34 2.00

Condition and maintenance of sportsgrounds 0 5 8 3 1 17 46 2.71

Condition and maintenance of amenity blocks and support facilities 1 4 10 1 1 17 43 2.53

Capital improvements to grounds and facilities 1 6 4 1 5 17 29 1.71

Customer service 1 1 11 2 2 17 44 2.59


57

Suggested improvements: Overall satisfaction levels: sportsgrounds service A number of suggested improvements / comments were raised by respondents for each aspect, and are outlined below.

Table 34. Suggested improvements / comments on sportsgrounds service

Service Aspect Suggested improvements

Information about sportsgrounds

Continue as is Enough is issued

Readily available website information at Council Updated website Can be better as it is not very clear from the website Satisfied Mostly OK OK Phone and internet OK Need a comprehensive online management system

Allocation and booking processes of sportsgrounds

Continue as is Twice a year for seasonal use seems enough More involvement at club level Easily accessible information to public Handled by club Satisfied I am yet to do this myself OK Seems fair Done in consultation


Provision of conditions of use / permits

Continue as is Not known Good I understand this is OK, but am yet to deal directly on

this issue OK Good Not given by Council

Fees and charges for hire of sportsgrounds

Continue as is Lower than other comparable grounds from other

Councils Inline with market rate Need for negotiations Mostly OK OK Our biggest cost but seem fair Reduce prices Indiscriminate waiver policies including UTS Sports

Union funded clubs or non CoR users receiving waivers, CoR sports users and young children should receive priority

Condition and maintenance of sportsgrounds

Continue as is Not known Most grounds are in good condition Prior knowledge required Mostly very good, still some issues with ongoing rabbit

infestation at Pioneer Park. Expect this requires further intervention prior to Summer season

OK Grounds are in poor condition this season Done well but need KPI’s and also to stop use by

Frisbee club on key grounds


58


Condition and maintenance of amenity blocks and support facilities

More regular servicing Not known Better maintenance and more supplies in the amenities Satisfied Very good, some potential issues around damage from

anti-‐social behaviour OK Lighting and maintenance are a problem CoR improving this at Bill Mitchell but still more

required

Capital improvements to grounds and facilities

Always about time, continue program All sportsgrounds in the district need capital

investment to provide more year round usage Satisfied Mostly OK OK No spending on capital works for a number of years Just in wrong area lots of complaints RE: ELS Hall need

more tailored users of CoR, not even a full size basketball court and nothing really for residents. Councillors to listen to sporting users

Customer service Continue as is People are OK, processes are too bureaucratic Good Satisfied Has been good OK Good Lots of difficulties with Council staff

Other issues No other issues were raised in relation to overall satisfaction levels.


59

1.8 Other comments

A number of further overall comments / issues were provided by respondents, which are outlined below.

Need to repair nets every year to ensure standard of practise nets surface

Need to monitor bookings to ensure other clubs don't usurp booking system"

The emphasis should be on an even use share distribution, not to exclude minority sports, as there are always followers to all codes. Whilst accepting the predominance of some codes, this should not be at the expense of others.

Sometimes grounds are closed for the weekend on a Friday and not reopened when possible for play on Sunday's. Grounds should be checked and reopened where appropriate despite the need to close grounds for Saturday games.

Like to see the Ryde Advisory Meeting to revert back to the old system of the Ryde Sports Council where we had all relevant divisions present instead a bunch of Councillors.

As below plus, you will find plenty of comments and potential area's of concern in the questionnaire. We are still keen to pursue options for the allocation of Baseball suitable lighting for the Waterloo Ground and see this as an important future trend for sports and flexibility that they can offer. With limited grounds and personal time of members, nighttime recreation / options will be necessary. Happy to discuss this further directly.

With the new development in Gladesville, Putney & Meadowbank we need a plan for lighting for training and facilities for all sports and rec.

A skate / bike park is required in the area.

The Council seems unable to enforce rules regarding illegal use by unregistered soccer associations where players where studded shoes and damage the surface of the ground. Damage to fixed equipment by soccer players using discuss cages as goals is also occurring.

Graffiti penalties must be magnified 200 times to act as a deterrent. Jail them. There is no place in our society for these fools.

In total, the City of Ryde Best Value Review: Sportsground Allocations and Management Online Survey received 33 responses out of a potential 85 contacted user groups.


60

Attachment 1: Ryde Sportsground Best Value Review (BVR) Survey Instrument

About this survey: The City of Ryde has engaged @leisure to undertake a Best Value Review of its policies and services related to the allocation and management of sportsgrounds. This will assist Council to provide better and more cost effective services to the community. To help us understand user's views, could you please fill in the following survey. It will take you 5 to 10 minutes to complete. The survey will close Wednesday 20 July. For further information please contact Simon Harrison, Manager Open Space at Ryde City Council on 9952 8250 or [email protected]

1. RESERVE USAGE Which reserve(s) do you use?

Please select the ground that you use and the purpose of use from the dropdown boxes provided below:

Els Hall Park Fontenoy Park Ryde Park

Santa Rosa Park Tuckwell Park Bill Mitchell Park

Bremner Park Cleves Park Gannan Park

Magdala Park Morrison Bay Park Peel Park

Pidding Park Tyagarah Park Brush Farm Park

Christie Park Darvall Park Dunbar Park

Pioneer Park Waterloo Reserve Other, please specify (insert comment box)

For each ground that you use, please select the main reason it is used.

Drop down box for each ground: Use (Training, Club Competition, Training and Competition, School, Development Program, Casual Use, Other)

2. DEMAND FOR SPORTS GROUNDS Do you think your need for sportsgrounds will change over the next 5 years?

• YES

• NO

If yes, please select what your demand is likely to increase for?

Drop down Box:

Training Grounds for Juniors Training Grounds for Seniors

Training Grounds for Veterans/Masters Competition Grounds for Juniors

Competition Grounds for Seniors Competition Grounds for Veterans/Masters

Development Program Casual Hire

Personal training Other (Insert Comment Box)


61

3. SPORTS GROUND INFORMATION, ALLOCATION AND CONDITIONS OF USE In terms of sports ground information, allocation and conditions of use: 3a) How important is each of the following? 3b) How well does the current Council service and policy process meet your needs?

Importance Drop down box

Not important


Important

Extremely important

Don’t know

Provision Drop Down Box

Extremely poor

Poor

Good

Excellent

Don’t know

Improvements

1. 1. Getting good information from Council about what grounds are available

2. Being able to call and check website about a sportsground booking

3. Completing a ground booking application on-‐line

4. Ease of use of the floodlights booking system

5. Ease of use of the floodlights booking system

6. Being provided with Conditions of Use before you book

7. Being sent a clear Occupancy Agreement Permit for use promptly

8. Being able to meet with Council before the season starts i.e. Seasonal Users Forum

9. Availability of sportsground to hire for pre-‐season

10. Wet weather information and alternative sportsground arrangements

11. Ryde residents or sporting clubs being given priority to hire sportsgrounds

12. Information regarding appropriate contact staff i.e. booking allocations and hire conditions

13. Current keying system

14. Other, please specify


62

4. SPORTSGROUND – FEES AND CHARGES In terms of the process for the invoicing and payment for use, and ground hire fees and charges that the City of Ryde applies: 4a) How important is each of the following? 4b) How well does Council provide the service? 4c) What improvements can be done to the service?


Not important


Important

Extremely important

Don’t know


Extremely poor

Poor

Good

Excellent

Don’t know

Improvements

1. Regularity or timing of invoices for sportsground use

2. Payment options for hire of sportsgrounds

3. Being charged reasonable fees for the hire of sportsgrounds and associated amenity blocks

4. Customer service from Council staff assisting with the invoicing or receipt of fees and charges

5. Amount or quality of information provided from Council regarding hire fees and charges



63

5. SPORTSGROUND CONDITIONS, FACILITIES AND MAINTENANCE Thinking about sportsgrounds in the City of Ryde that you use, generally: 5a) How important is each of the following? 5b) How well are these sportsground services being provided now? 5c) What improvements can be done to the service?

1. Importance Drop down box

Not important


Important

Extremely important

Don’t know

Provision Drop Down

Box

Extremely poor

Poor

Good

Excellent

Don’t know

Improvements

2. Mowing

3. Line marking

4. Provision of a level playing surface

5. Irrigation

6. Drainage

7. General water management

8. Scheduling of maintenance i.e. mowing and line marking

9. Resting grounds between seasons to let field recover

10. Managing over-‐use

11. Surface hardness

12. Maintaining good grass cover

13. Practice facilities i.e. practice nets

14. Amount or quality of information provided from Council regarding contacting staff i.e. ground maintenance and scheduling

15. Other – please specify


64

6. SPORTSGROUND FACILITIES AND CAPITAL IMPROVEMENTS Thinking about sportsgrounds in the City of Ryde that you use, generally: 6a) How important is each of the following? 6b) How well are these sportsground services being provided now? 6c) What improvements could be done to the service?


Not important


Important

Extremely important

Don’t know

Provision Drop Down

Box

Extremely poor

Poor

Good

Excellent

Don’t know

Improvements

1. Floodlighting

2. Player or coaches boxes

3. Fencing

4. Public toilets

5. Seating

6. Car parking

7. Canteen

8. Change rooms / toilets / showers

9. Umpires facilities

10. Social area / clubrooms

11. Storage

12. Buildings / facilities / amenity blocks

13. Amount or quality of information provided from Council and contact staff i.e. facility maintenance and scheduling


15. The amount of capital improvements to sportsgrounds / facilities

16. The level of contributions (financial or in-‐kind) that user groups are making towards the upgrade of sportsgrounds / facilities

17. Schedule of capital improvements and provision of alternative facilities when works are being conducted

18. Clear policy about contributions grounds or support facilities

19. Amount or quality of information provided from Council and contact staff i.e. capital improvements and scheduling



65

7. CUSTOMER SERVICE Thinking about customer service and the general management of sportsgrounds in the City of Ryde that you use, generally: 7a) How important is each of the following? 7b) How well are these sportsground services being provided now? 7c) What improvements could be done to the service?


Not important


Important

Extremely important

Don’t know

Provision Drop Down

Box

Extremely poor

Poor

Good

Excellent

Don’t know

Improvements

1. Communication -‐ keeping users informed about the planning, development and management of sportsgrounds

2. Opportunity to make suggestions or complain about sportsground or facility conditions

3. Responsiveness to user enquiries – timeliness, feedback provided etc.

4. Courtesy – courteous, considerate and friendly staff



66

8. OVERALL SATISFACTION LEVELS Thinking about the overall management of sportsgrounds in the City of Ryde, generally: 8a) How important is each of the following? 8b) How well is Council providing these services? 8c) What improvements could be done to the service?


Not important


Important

Extremely important

Don’t know


Extremely poor

Poor

Good

Excellent

Don’t know

Improvements

1. Information about sportsgrounds

2. Allocation and booking processes of sportsgrounds

3. Provision of conditions of use / permits

4. Fees and charges for hire of sportsgrounds

5. Condition and maintenance of sportsgrounds

6. Condition and maintenance of amenity blocks and support facilities

7. Capital improvements to grounds and facilities

8. Customer service

ANY OTHER COMMENTS Are there any other comments you would like to make about the sportsground allocation and management processes and policies within the City of Ryde? Insert Comment Box 9. YOUR DETAILS Your Name

Club or Organisation*

Sport*

Association played in

Position

Phone number

Email

Thank you for taking the time to complete this survey.

If you wish to make additional comments or suggestions about sportsground allocations and management issues, please send them directly to: Simon Harrison, Manager Open Space, Ryde City Council Ph: 9952 8250 Email: [email protected]

City of Ryde

Best Value Review

July 2011

1. Carrying capacity

An inspection of the • Marsfield

• Meadowbank 2

• Morrison Bay

• Ryde 1

• Westminster

playing fields was recently carried out on the 1 July 2011.

In summary, referring to the comparative data below, the fields assessed were amongst the most intensively used fields under City of Ryde management. The average hours /week usage is 37 hours compared with the average for all fields of 24.5 hours. Similarly total player numbers on these fields averages 15,645 compared with the average over all fields of 12,737. Therefore it is not surprising to see key performance criteria – colour, ground cover and traction, measured at the low end or below the acceptable range on most fields.

There have been numerous attempts worldwide to develop a way to calculate a playing field carrying capacity. An effective hours of use formula has been provided by the Sports Turf Institute in Queensland. It aims to standardise the usage hours with the formula

Effective Hours of Use = No. matches / session x Duration x A x B x C

One unit of play is the equivalent of one hour play with 20 players on a 7,500sq.m. Field. A

A = type of sport with soccer, rugby and league having a higher rating than AFL,

B = age of participants with under 15’s and over 35’s considered to impose half the impact of competitive adult players,

C = level of competition with senior imposing greater impact than social play for example.

This can be used to provide more comparable usage hours between fields. Having said this, practical experience tells us that playing fields utilised by a range of ages for training and competition in soccer and rugby / league will begin to show significant deterioration of the playing surface when usage exceeds 20 hours per week. In winter the early signs of wear will become evident above 7 hours per week. Irreparable damage begins when usage exceeds 25 hours per week. The turf species and its quality going into winter will effect the point at which irreparable damage is done. The results for Ryde support this, Morrison Bay has the lowest usage hours at 22hrs/week and significantly better

2

colour, surface hardness, traction and ground cover than Westminster, the other kikuyu field, which has 41.5 hrs/week usage. Interestingly Marsfield is also a kikuyu based field but had been rested for I believe 3 weeks before the assessment date. This field had generated a high infestation by Poa annua which helped provide for a better colour, traction and ground cover result. The couch based fields, Meadowbank and Ryde 1, produced relatively higher ground cover and traction results than the kikuyu based fields. This is expected because couchgrassproduces a rhizome network which is more resistant to wear than kikuyu. While Meadowbank and Ryde appearance was poor the rhizome structure was present and holding the surface together. Having said this Meadowbank 2 has ground cover and traction readings below the accepted limits, especially in goal mouths, because it is the most heavily used of the fields tested at 51.5hrs/week. Ryde 1 has ground cover and traction readings just within the accepted range but its usage is less at 40.5hrs/week.

Extrapolating from the assessment data I would expect that a number of fields will have exceeded their carrying capacity in mid July. Based purely on the data they would be:

Christie1&2, Eastwood Upper and Lower, ELS 1, 2 & 3, Magdala 1, Meadowbank 2, 3, 4, 7 & 8, Monash, Morrison Bay 2, 3 &4, North Ryde, Ryde 1 & 3 and Westminster.

Regular weekly winter usage above 20-25 hrs/week on kikuyu fields and above 30-35hrs/week on couch fields will lead to irreparable damage i.e. ground coverage below 90% will necessitate a need for significant returfing and topdressing in spring. The range accounts for turf strength into winter and climatic conditions / wet weather play during winter.

3

ColourGround cover Traction Kikuyu Poa Couch Clover

Winter hours / week

Winter no.

players

Marsfield 5.8 91.1 29.0 28 54 15 3 31.5 12096Meadowbank

2 1.8 58.9 16 0 18 82 0 51.5 20880

Morrison Bay 4 84.4 22 73 3 22 2 22 7160

Ryde 1 0.8 92.2 22 0 11 89 0 40.5 16648

Westminster 2.1 55 11.0 84 3 0 2 41.5 21440

Sample mean 2.9 76.3 20 37 18 42 1 37 15645

Total average 24.5 12737

The relative cost of rejuvenation and maintenance activities shows where the greatest value for money in expenditure lies.

Remediation costs guide* Cost / sq.m. Time till play

Aeration and fertilising $0.22 1 day

Aeration, pre emergent herbicide and fertilising $0.41 1 day

Topdressing $0.50 add 2-3 weeks

Surface preparation and returfing $7.00 up to 6 weeks

• includes estimated preparation and application costs

The cost to repair a field that passes its carrying capacity limit , relevelling and returfing, is 25-50 times higher than some of the standard maintenance activities conducted during the growing season.

Ryde Council does not currently have specified budgets x playing field. Rather there are budget allocations which cover a number of fields and within that all maintenance activities for the site are contained, including waste, playgrounds, plumbing etc. It is therefore not possible to identify maintenance costs of each field or itemised improvements x field. However information supplied shows that $32,000 is spent across all sportsfields on “Spraying / Fertilising / Aeration”. This averages at $1,530 per ha. This would only allow for a single in house aeration and fertiliser application per year. In reality higher priority fields would receive more inputs while some fields may receive very little if any maintenance inputs.

4

The main inputs that will affect a fields carrying capacity are :•soil texture and drainage,• irrigation and•maintenance inputs – nutrition, amendments, weed and pest control, aeration, mowing frequency and quality.

2. Maintenance costs

The table above provides a guide to the levels of actual expenditure on sports fields in Sydney ranging 1st grade fields down. NRL and NSW Cup fields would have maintenance expenditure over $25,000pa. Clearly City of Ryde expenditure is at the bottom end of the scale and expectations of surface quality must be relative to this level of input. City of Ryde topdressing and returfing expenditure totals $100,000pa over 40ha, roughly $2,500 per ha. This is also a low amount, equating to 240sq.m. turfing and 30T topdressing per ha.

Clearly current funding to spraying, fertilising and aeration is inadequate. High priority fields require $5,000 – $7,000 per ha per year while mid priority fields should be allocated a minimum $2,000 – $3,000. This will provide a better summer surface and a stronger surface going into winter. This input level should reduce the expenditure on returfing and topdressing. As a priority, funds should preferably be spent on nutrition, aeration and weed/insect control than on topdressing and returfing because of their relative costs and return per ha. Increased expenditure will not however overcome excessive wear from usage above the carrying capacity hours described earlier. Additional inputs may increase carrying capacity hours by up to 5 hours per week.

5

Sports field rank Applied nitrogen Expenditure*

(kg N / ha / year) ($ '000 / ha / year)

1st grade or priority private school 2.8 - 5.0 20 - 25

2nd division 1.5 - 2.6 13 - 17

All purpose Council priority sports field 1.0 - 2.0 5 - 7

Amenity park for informal sports use 0.5 - 0.9 1 - 3

City of Ryde current actual 0.5 – 0.9 1-2

Standard capital upgrades undertaken on Council sports fields are:

• automatic irrigation systems

• slit drainage systems

• relevelling / resurfacing

• reconstruction

Council would have costing for these types of upgrades and would most probably have a plan for future field improvements. Installation of an irrigation system requires there to be sufficient and ongoing available water and storage to provide enough water to sustain healthy turf growth over summer. Available water is essential before other field improvements can be considered. Installation of slit drainage into an existing field is often undertaken in association with installation or upgrade of an irrigation system. Clearly improving the soils drainage will mean the field can dry down more quickly which in turn will require additional water supply during dry conditions.

Relevelling and resurfacing is undertaken when fields are badly out of level and pose either safety risk or an unacceptable playing surface. These activities do not improve soil texture or drainage in the medium term. It is also important to note such improvements do not decrease the maintenance input requirements.

Reconstruction is rare because of the lower cost and success of resurfacing with slit drainage.

Capital improvement to a field should only be undertaken if the maintenance budget can be increased to extract the maximum benefit from the capital works. If a field continues to receive only $1,000 - $2,000pa maintenance inputs then the surface will degrade and the value of improvements is wasted.

Numerous sports field management options, key being spreading wear, are available but are secondary to improving maintenance inputs and reducing field usage to within the fields capacity limit.

A sample annual maintenance program is attached which will provide for a high quality Council sports field. This does not include aeration costs nor oversowing, for which a sample program is also supplied.

6

3. Capital upgrade and management options

WEEK MONTH DESCRIPTION COMMENTS N P K APPL' COST

June Soil test $ 120

July Vertidrain

Magprill As per soil test recommendations $ 800

August Turf Control Broadleaf weed control $ 98

September NX GoldLow burn controlled release fertiliser with upfront for spring growth 29 0 8 $ 344

Barricade Pre emergent for summer grass and crowsfoot $ 480

early - mid

OctoberMeridian

Tank mix application for scarab grub, billbug control and soil wetting agent with kelp extract for root development

$ 345

KELPlus $ 420

Mid October Fairway MESA + 3% IronControlled release turf nutrition with high CRN% for strength and steady response 19 0 16 $ 604

December MP Tripleplay Granular wetting agent $ 600

Christmas Primo Maxx Turf growth regulator $ 220

Fairway 36 Turf colourant to enhance greening turf health $ 132

early January Meridian Broad spectrum insect control $ 345

Late January Couchmaster Controlled release turf nutrition 23 1 10 $ 660

MP Tripleplay Granular wetting agent $ 600

Early February Primo Maxx Turf growth regulator $ 220

Late March Fairway MESA + 3% IronControlled release turf nutrition with high CRN% for strength and steady response 19 0 16 $ 588

Late March Vertidrain

$ 6,576

7

Sample maintenance program

8

WEEK MONTH DESCRIPTION COMMENTS N P KRATE /

100 M2

UNIT

PRICE

APPL'

COST

late February Primo Maxx Slow kikuyu growth to allow rye to establish 0.02 $ 440 $ 176

March Caravelle ryegrassTransitional rye with fast germination. Allow 2-3 weeks before winter training 5.0 $ 125 $ 2,500

12 days after

seedingPrimo Maxx Assist tillering of rye 0.015 $ 440 $ 132

early April Turfstarter Controlled release high P fertiliser 14 11 10 3.0 $ 41 $ 542

mid April Subdue Maxx*Pythium fungicide to ensure uniform seed establishment plus 0.03 $ 250 $ 750

KELPlus* Wetting agent + kelp extracts 0.4 $ 210 $ 420

early May Quickstart 200 Homogeneous balanced NPK 16 3 7 2.5 $ 33 $ 363

$ 4,883

Sample oversowing program

4. Conclusions and Recommendations

From the assessment of 5 sports fields and review of City of Ryde sports field usage and maintenance expenditure, it is apparent that Westminster (41.5 hrs usage /week) has the poorest turf quality, registering the lowest ground coverage and traction results of the 5 fields. Marsfield (31.5 hrs usage/week but rested) and Morrison Bay (22 hrs usage/week) have the best turf quality and coverage, registering the highest colour and traction results. The results correlate well with hours / week usage figures. Considering field condition, turf type, usage and maintenance expenditure I propose that the carrying capacity for kikuyu fields is 20-25 hrs/week and 30-35 hrs/week for couch fields. Usage above this results in irreparable damage necessitating returfing and topdressing. The cost per sq.m. of returfing and topdressing is very high compared with fertilising and aerating.

The fields receive approximately $1,500 per ha per year on fertiliser, aeration and weed/insect control. This is at the low end for sports field maintenance and does not provide the opportunity for a high quality surface in summer nor does it give the fields the opportunity to develop a strong mat of grass to withstand winter wear. Expenditure closer to $5,000 will provide a mid to high level of surface. This would be expected to increase carrying capacity by 5 hours per week. Some fields are receiving 40-50 hours usage which no amount of improved maintenance can support.

Capital upgrade plans would be in place however the value of such high expenditure is dependant on ongoing adequately funded maintenance expenditure and managing usage hours to stay within the fields carrying capacity. Redevelopment of a sports field incrementally improves the fields carrying capacity.

9

Literature

Best Use Modelling for Sustainable Australian Sports Field Surfaces

Sports Turf Institute / HAL 2009

“Hours of traffic my field cope with?”(sic)

Parks and Leisure presentation. Dr Mick Battam

10

Documents

Ryde BVR Vol 1 State of Play - Appendices 20 2 12 · pidding%park%1% capital%worksbeingundertkaen% –noallocateduse % %% piddingpark%2% capital%worksbeingundertaken% –noallocateduse