Resume: Rudra P. Singh

L - 137, Sector 25, NOIDAProfessional Profile at:

Passionate hospitality professionalexperience including “Marriott International Inc.USA and the “Taj Group of Hotels Have developed a business from opening and managing of hotels, resortsteam of property GMs and demonstrated track record of ensbusiness results.

AVP GROUP (THE ARYA VAIDYA PHARMACYGM & Director – Hospitality Created and successfully executed a Property Improvement Plan (PIP) for AVP Pathanjalipuri, Mangarai leof product & of service standards, improved feedback Defined Concept, feasibility and business plan for new Renovation of property, hiring staff, setting up procedures and all other pre Manage all operational aspects of the Ayurvedic Resort after opening. Creating more such facilities to help expand AVP portfolio of High End Ayurvedic Healing Center Establishing successful partnerships with owners / investorswith AVP

ALCHEMIST HOTELS & RESORTS LTDVice President – Operations General Manager - Operations Managed from Corporate office a portfolio of restaurants including operational planning, menu development, staff hiring and management, MIS and reporting, annual event calendars and its execution, PR and sales efforts and other corporate tasks. Presented Business Reviews, Profit &Loss Critiques, business plans Developed Concept, feasibility and business plans for new hotels Acquired management of Kufri Holiday Resort

Rudra Pratap Singh Sector 25, NOIDA, UP 201301 ■ +91-971 120 7832 ■ rudra_s@hotmail.com

Professional Profile at: in.linkedin.com/in/rudra001/ SUMMARY hospitality professional with extensive hospitality industry

Marriott International Inc.” and “Hyatt Hotels Corp.” in Group of Hotels” and “Alchemist” in India.

a business from concept to feasibility, design, construction, tels, resorts and restaurants; Successfully lead

and demonstrated track record of ensuring guest satisfaction and

EXPERIENCE

HARMACY) Bangalore Created and successfully executed a Property Improvement Plan (PIP) for AVP Pathanjalipuri, Mangarai le, improved feedback and increase in pricing.

cept, feasibility and business plan for new Ayurvedic Healing Centers. Renovation of property, hiring staff, setting up procedures and all other pre-opening activities.

of the Ayurvedic Resort after opening. help expand AVP portfolio of High End Ayurvedic Healing Center

stablishing successful partnerships with owners / investors / business enterprises seeking to create joint venture properties

LTD

Managed from Corporate office a portfolio of "Kufri Holiday Resort", 2 IHG branded hotels in USAincluding operational planning, menu development, staff hiring and management, MIS and reporting, annual event calendars and its execution, PR and sales efforts and other corporate tasks. Presented Business Reviews, Profit &Loss Critiques, business plans and periodic MIS reports. Developed Concept, feasibility and business plans for new hotels and restaurants after site selection.

ufri Holiday Resort and set up its operations and operated it successfully through Unit GM.

Page 1 of 3

rudra_s@hotmail.com

industry ” in

, lead

uring guest satisfaction and

Bangalore / Coimbatore, India Oct. 2014 - Present Created and successfully executed a Property Improvement Plan (PIP) for AVP Pathanjalipuri, Mangarai leading to upgrade

opening activities.

help expand AVP portfolio of High End Ayurvedic Healing Center seeking to create joint venture properties

New Delhi, India Oct. 2011- March 2014 Nov. 2008- Oct. 2011 , 2 IHG branded hotels in USA and 7 award winning including operational planning, menu development, staff hiring and management, MIS and reporting, annual

after site selection.

and set up its operations and operated it successfully through Unit GM.

Resume: Rudra P. Singh Page 2 of 3

HYATT HOTELS CORPORATION Multiple Locations, USA PARK HYATT WASHINGTON, Washington, D.C. as Front Office Manager Oct. 2006-Sep. 2008 HYATT FAIRLAKES, Fairfax, VA as Front Office Manager Jul. 2005-Oct. 2006 Oversaw and managed all night operations for this 215-room top tier Park Hyatt Washington D.C. Independently reorganized the night audit process to achieve greater financial oversight and improve reporting. Managed front desk, bell desk and transportation operations for this 315 room full-service Hyatt Fairlakes. Managed a team of 18 associates and was independently responsible for hiring, training and development and performance management for hourly associates, supervisors and managers. Assisted with content development and launching of the Hotel’s E-Concierge project. PARK RIDGE MARRIOTT HOTEL Park Ridge, NJ Front Office Manager Nov. 2003-Jul. 2005 PM Manager on Duty Jan. 2002-Nov.2003 Independently managed front desk, bell desk, transportation PBX and Concierge Lounge for this 289-room room full service Marriott property. Supervised a team of 25 associates and was independently responsible for hiring, training and development and performance management for hourly associates, supervisors and managers. Independently produced capital expenses, revenue and operating budgets and conducted financial critiques Assisted with the planning and execution of the “At Your Service Department”® Independently managed all hotel operations during the evening shift. Resolved guest and Associate issues and enforced management policies. Independently managed contingencies and made decisions for unusual situations. TAJ GROUP / INDIAN HOTELS COMPANY LTD. Multiple Locations, India INDIAN INSTITUTE OF HOTEL MANAGEMENT, Aurangabad, India as Faculty Apr. 1998-Aug. 2000 FORT AGUADA BEACH RESORT, Goa, India as Front Desk Manager / Duty Manager Jun. 1997-Apr. 1998 As Faculty Independently planned and taught lessons in front desk theory and front desk lab simulations to 90 first-year students. Maintained a 90% success rate. Updated the front desk theory module with new content on latest technologies such as global distribution systems, yield management/revenue management principles, and software. Independently created 20 new caselets as well as a workbook of front desk formats and simulated exercises to update the front desk practical/lab course.

As Front Desk Manager/Duty Manager Led a team of six at the front desk to provide guest services ensuring total guest satisfaction. Coordinated groups for Heads of State visits and corporate conferences. Managed guest complaints and billing disputes as shift manager. Prepared the ‘Rooms Division Revenue Budget’ and ‘Rooms Division Capital Expenses Budget.’ Independently planned and conducted staff training. Conceptualized and prepared the ‘Conference Coordination Manual’ which was adopted by the hotel for staff training.

Resume: Rudra P. Singh Page 3 of 3

EDUCATION JOHNSON & WALES UNIVERSITY, Providence, RI

B.S. Hospitality Management, May 2001 GPA 3.95/4.0 Dean’s List, Graduated Summa Cum Laude with Golden Quill PARK RIDGE MARRIOTT HOTEL, Park Ridge, NJ Corporate Management Trainee/Manager-in-Training Jul. 2001-Jan. 2002 Completed the Marriott International “Manager In Training” Program. Cross trained as Assistant Housekeeping Manager and assisted with the management of 25 housekeepers. Assistant Restaurant Manager for Allie’s American Grille, Sean O’Casey’s Irish Pub and Room Service. INDIAN INSTITUTE OF HOTEL MANAGEENT, Aurangabad, India Diploma in Hotel Management, 1996 Awarded the highest scorer in the Accommodations Stream EDUCATIONAL INSTITUTE OF THE AMERICAN HOTEL AND MOTEL ASSOCIATION, East Lansing, MI Diploma in Hospitality Management as an institutional candidate at the IIHM, Aurangabad, India Sept. 1996

AWARDS AND ACHIEVEMENTS Awarded “Special Service Award” for outstanding and dedicated service at Hyatt Fair Lakes in 2006.

Awarded “Spirit to Serve” award for exemplary commitment to quality service at Park Ridge Marriott in 2004 Awarded “Manager of the Quarter” for outstanding efforts as PM MOD at the Park Ridge Marriott in 2002. Awarded “Golden Quill” for extraordinary academic performance at Johnson and Wales University in 2001. Awarded “Trainer” certificate from the Educational Institute of American Hotel and Motel Association for successfully teaching the Front Office Module at the Indian Institute of Hotel Management, 1999. Ranked first in the ‘Accommodations Stream’ at the Indian Institute of Hotel Management, 1996.

More Information at: in.linkedin.com/in/rudra001/

References Available Upon Request