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BMCREMEDYARSYSTEM 7.5:

DEVELOPER PART2

BMC REMEDY ACTION REQUEST SYSTEM COURSE ABSTRACT

For additional information about BMC Educational Services, please visit us at

www.bmc.com/education.1

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service

marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Copyright 2010 BMC Software, Inc. All rights reserved.

COURSE CODE

RSMG-ARD2-0750

PRODUCT RELEASE

BMC Remedy Action RequestSystem 7.5

DELIVERY METHOD Instructor Led Training (ILT)

Instructor Led Online (ILO)

COURSE DURATION 5 Days

TARGET AUDIENCE AR System Developers

PREREQUISITES

BMC Remedy AR System 7.5:Foundation Part 1 (WBT)

BMC Remedy AR System7.5:Foundation Part 2 (ILT)

BMC Remedy AR System 7.5DeveloperPart1 (WBT)

COURSE OVERVIEWIn this course, you will learn how to build advanced application features in

BMC Remedy AR System 7.5. Through a combination of lecture and lab exercises,

interactive scenarios, and collaborative discussions, you will learn how to create a

deployable application, build advanced functionality within that deployable application,

and customize it for the Web. You will also learn about several new features such as

Formatted Tooltips, Cell-based Tables, Working Lists, and Data Visualization fields.

The first section of this course consists of an intensive review exercise that provides an

opportunity for you to demonstrate your proficiency of the knowledge and skills learned

in the BMC Remedy AR System 7.5: DeveloperPart 1 online training. In this section, you

will revisit the AR System Application Development Process and create various

documents such as the Workflow Questionnaire, state diagrams, and developmentenvironment checklist.

COURSE OBJECTIVES Create deployable applications Manage access control within a deployable application Create custom home pages for a deployable application Create advanced features and workflow with table fields Identify different types of guides Build a guide that performs a table loop Create View and Vendor forms Calculate business time Create Currency fields and use them in workflow Create dynamic workflow Create a table tree view field Implement a vertical navigation field Maintain and manage deployable applications Describe the mid tier architecture used to deliver AR System applications

to the Web

Define the Web application development process
http://c/Documents%20and%20Settings/AIYER/Desktop/AR%20Abstracts/www.bmc.com/educationhttp://c/Documents%20and%20Settings/AIYER/Desktop/AR%20Abstracts/www.bmc.com/educationhttp://www.bmc.com/education/modality.htmlhttp://www.bmc.com/education/modality.htmlhttp://www.bmc.com/education/modality.htmlhttp://www.bmc.com/education/duration.htmlhttp://www.bmc.com/education/duration.htmlhttp://www.bmc.com/education/duration.htmlhttp://www.bmc.com/education/learning-paths/lp-ars.htmlhttp://www.bmc.com/education/learning-paths/lp-ars.htmlhttp://www.bmc.com/education/learning-paths/lp-ars.htmlhttp://www.bmc.com/education/learning-paths/lp-ars.htmlhttp://www.bmc.com/education/duration.htmlhttp://www.bmc.com/education/modality.htmlhttp://c/Documents%20and%20Settings/AIYER/Desktop/AR%20Abstracts/www.bmc.com/educationhttp://www.bmc.com/education

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DEVELOPER PART2






COURSE ACTIVITIES

Lecture Customer Case Study Interactive Labs

CERTIFICATION PATH This course is part of the BMC

Remedy AR Skilled Professional

Certification Path

DISCOUNT OPTIONS

Take advantage of a significantdiscount off packaged curriculum

for individual participants by

purchasing a Learning Bundle

Have multiple students?Contact us to discuss hosting a

private class for your organization

Contact us for additionalinformation

COURSE MODULES1 CREATING DEPLOYABLE APPLICATIONS 2 CREATING CUSTOM HOME PAGES

Describe the features of deployableapplications

Create roles and map them to AR Systemgroups

Describe the need for custom homepages

Describe the use of the Appsubset field3 ADVANCED FEATURES OF TABLE FIELDS 4 CREATING GUIDES

Review the workings of table fields Create dynamic qualifications Create dynamic tables Describe buttons and URLs in table fields

Describe the need for guides Create Table Loop Active Link Guides Refresh Tables

5 CREATING RECORD RELATIONSHIPS 6 DESIGNING A DATA-DRIVEN APPROACH

Describe Record Relationships Implement a Parent/Child Record

Relationship

Enforce Service Level Agreements Define Escalation Levels

7 USING THE TABLE TREE VIEW FIELD 8 WORKING WITH EMAIL ENGINE AND

ALERTS

Describe the working of a Table Tree Viewfield

Describe the properties of the Table TreeView field

Identify the purpose of the Email Engine Identify the Email Engine architecture Identify an Email Engine example Identify the Alert System

9 NEW FEATURES AVAILABLE IN ARSYSTEM

7.510 USING CURRENCY FIELDS

Describe the version control process in ARSystem

Create cell-based tables Create formatted tooltips Create flex-based flashboards Describe Right-Left form view in AR System Add buttons to table fields

Describe the purpose of a Currency field Describe an example of a Currency field Identify the structure of a Currency field Identify the currency forms

11 USING SERVER SIDE TABLES AND

DYNAMIC WORKFLOW

12 MANAGING DEPLOYABLE APPLICATIONS

Create Server side table fields Describe Dynamic Workflow Create Event based workflow

Test an application Define custom application states Identify objects included in an application

export

Export data with an application Export application
http://c/Documents%20and%20Settings/AIYER/Desktop/AR%20Abstracts/www.bmc.com/educationhttp://c/Documents%20and%20Settings/AIYER/Desktop/AR%20Abstracts/www.bmc.com/educationhttp://www.bmc.com/education/certification-programshttp://www.bmc.com/education/certification-programshttp://www.bmc.com/education/certification-programshttp://www.bmc.com/education/customer-service/contact.htmlhttp://www.bmc.com/education/customer-service/contact.htmlhttp://www.bmc.com/education/customer-service/contact.htmlhttp://www.bmc.com/education/customer-service/contact.htmlhttp://www.bmc.com/education/customer-service/contact.htmlhttp://www.bmc.com/education/customer-service/contact.htmlhttp://www.bmc.com/education/certification-programshttp://c/Documents%20and%20Settings/AIYER/Desktop/AR%20Abstracts/www.bmc.com/educationhttp://www.bmc.com/education

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DEVELOPER PART2






COURSE ACTIVITIES

Lecture Case Study Interactive Labs

CERTIFICATION PATH This course is part of the

BMC Remedy AR System Skilled

Professional Certification Path

DISCOUNT OPTIONS

Take advantage of a significantdiscount off packaged curriculum

for individual participants by

purchasing a Learning Bundle

Have multiple students?Contact us to discuss hosting a

private class for your organization

Contact us for additionalinformation

13 CONFIGURING WEB VIEWS 14 CREATING NAVIGATION FIELDS

Review the need for standard views Review how to configure the Mid Tier for

Standard views

Describe the need for the Web-Alternate(Fixed) Web view

Create a Web-Alternate view

Describe navigation fields Create a navigation field Define workflow for navigation fields

15 CUSTOMIZING WEB APPLICATIONS

Define AR System workflow on the MidTier

Implement URL Development BestPractices
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