R&S October 2013

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www.bar.co.uk

Removals & StorageThe Magazine of the British Association of Removers

Inside this Issue

Industry News BAR News>> Upcoming changes to

employment law

>>Specialised Movers go green

>> BAR teams up with SmartCurrency Exchange

>> Rightmove launches Pick

Your Own leads

>>French Ecotax delayed untilJanuary 2014

>>ONeil Softwares newCloud service

Features Breaking News

October 2013 // Issue 471 // 4

On the coverThe newest addition to Richard Healey Removals companys fleet,

was awarded first place in Best Kept New Working Truck at this year s

Truckfest Scotland 2013. This plays well for the companys strategy

to further expand and move in to new areas.See page 22

>> The case for commercial

moves training

>>Claiming capital allowances- storage companies

Richard HealeysTruckfest victory

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Features

Removals & Storage October 2013

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Features

News from Watford

On the cover:Richard Healey Removals Best

Kept New Working Truck.

3

04

Contents

Contents

Industry News

Just a snippet

New fixed fines take effect

BIFM scraps merger

BAR offers industry-wide free legal advice

Meet Gerson Relocation

05

BAR News

Top rated Conference line-up confirmed,

Rightmove launches Pick Your Own leads and

London prepares for the Young Movers.

16

32

Victory for Richard Healey at Truckfest

DKV, the Belgian Chamber of Removers,at the heart of Europe

AMC Removals UK: Standards of drivingsuccess

Storage companies could claim capitalallowances before April 2014

Green strategy pays dividends for McKeown

Features22

BAR Services24

BAR teams up withSmart CurrencyExchangeInternational payment specialists, Smart CurrencyExchange, have become a BAR National Affiliateto help BAR Members manage their own

international payments, saving them moneythrough better exchange rates than are availableat the banks.

36

46

16

Training

Dates for upcoming training courses and

special discounts.

Overseas Group News

28

European News

People News Membership52

Diary Dates50

Classified58

Britannia Anchorand PPS Crate Hire indistribution dealCrate hire specialists PPS Crate Hire have opened a

new North West distribution depot in partnership with

Manchester BAR Member Britannia Anchor Removals.

The two companies will pool their experience to

provide an efficient and responsive crate hire delivery

and collection service across the North West.

13

Commercial MovingGroup News26

The case for commercialmoves training

38

BAR Conference 2014 speaker, Ed Katz of theInternational Office Moving Institute, argues thatin todays commercial moving market,

professionalism more than price can often be thedeciding factor in winning a contract.

Letters48

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BAR News


News from Watford

The Overseas Group will be represented at

the International Association of Movers

and the Canadian Association of Movers

conferences that will take place in

Vancouver, Canada this month. BAR

wishes those Members planning to attend

these events a very successful trip! BAR will

take part in the Removal Trade Association

fora at both events.

There is more networking and sharing ofbest practice closer to home. As well as

the regular BAR Area Meetings across the

country, please look out for the launch of

the booking system for the BAR Annual

Conference which takes place in Glasgow,

Scotland on 15-17 May 2014 so you can

secure your place now and make plans

for next year. More information about the

speakers and topics can be found on

page 17. Booking also opens this month

for the European Young Movers

Conference London 2014, which BAR isco-hosting with FEDEMAC, the Federation

of European Movers Associations.

The recent webinar on using the Trusted

Mover website demonstrated to BAR

Members just how simple it is to get started

with this free and innovative website. The

benefits to Members are clear and we

have seen a dramatic increase in BAR

Members getting set up with Trusted Mover

over the past month. If you would l ike

more information about the website, which

is a customer feedback website

developed by BAR, please see www.

trustedmover.org or contact the BAR

Commercial Department.

Please remember that, if you have not

already done so, you urgently need to

remove any OFT logos from all your

vehicles, buildings, offices, warehouses as

well as letterheaded paper, business cards

and any promotional material. The newBAR TSI Approved Consumer Code of

Practice Scheme came into effect on 1st

April 2013 and all BAR Members should

now be displaying the BAR/TSI coded

website logo.

Finally, Mums the word! Many

congratulations to Caroline Suard, BAR

Director of Marketing, who recently gave

birth to a baby girl. We also wish Georgia

Little, BAR Consumer Affairs Administrator,

the very best as she is also expecting herfirst child. Please welcome Sonia Collins

(Commercial Department) and Bethany

Pelling (Consumer Affairs) who will be

covering for Caroline and Georgia during

their maternity leave. BAR has restructured

its Accounts department and therefore

also extends a warm welcome to Claudia

Ivey who will support the existing Finance

team.

Follow BAR on:

Contact Details:

EditorialContributions on all aspects of the removals and

storage industry are welcome, together withphotographs if appropriate.

Please contact the Managing Editor, Louise Gale on:

Tel:020 3235 1806

Email: [email protected]

AdvertisingFor all enquiries and bookings, please contactSandra Zealand on:

Tel:0117 957 5400


Deadlines: The booking deadline for all displayadvertisements for the November 2013 issue ofR&Sis 9 October.

Subscriptions

Removals & Storage is subscribed to by membersof the British Association of Removers in the UK andOverseas. Current annual subscription is 48.00 inthe UK and 72.00 overseas.

Additional subscriptions are available from BAR.

Registered as a magazine The British Associationof Removers 2013. ISSN 0034-4265

All rights reserved.No part of this publication may be scanned,reproduced, stored in a retrieval system or transmitted in partor whole in any form or by any means (electronic, mechanical,photocopying, recording or otherwise) without the prior writtenpermission of the British Association of Removers.

Opinions expressed in Removals & Storage are not necessarilythose of the publisher, British Association of Removers.Thedescription of a product or service in this publication does notconstitute endorsement by the publisher.The publisher doesnot accept any responsibility for any claims by advertisers.Thearticles in this publication are for general information only and

are not intended to be advice to any specific person.Readersare recommended to seek professional advice before taking orrefraining from taking any action on the basis of the contents ofany article in this publication.

The British Association of Removers

Tel:01923 699 480Fax:01923 699 481Email: [email protected]

Tangent House, 62 Exchange Road, Watford,Hertfordshire WD18 OTG

President: Ian Studd

Director General: Stephen Vickers

Company Secretary: Paul Swindon

Removals & Storage is designed on behalf ofThe British Association of Removers by:Rubicon Marketing Ltd. Tel: 0117 957 5400Email: [email protected]

Removals & Storage is written and edited for theBritish Association of Removers by Analytica MediaTel: 0203 235 1800 Email: [email protected]

Copy and advertisingdeadlines 2013 for futureissues of R&SmagazineArticle submission:2nd of the month preceding publication

Booking of display Adverts:10th of the month preceding publication

Booking of classified Adverts:

10th of the month preceding publicationBooking of trade Adverts:10th of the month preceding publication

Artwork for Advert s:15th of the month preceding publication

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Industry News

October 2013 Removals & Storage

New fixed finestake effect

After a slight delay, penalty fines have nowincreased. The Department for Transport hasconfirmed that as well as affecting motoringoffences, these changes also increase graduatedfixed penalties and financial deposits for vans,

trucks and buses. Offences againstroadworthiness, loading and drivers hours rules

will result in higher penalties at the roadside.VOSA Chief Executive Alastair Peoples said

these new penalty levels are intended to ensurepenalties reflect the seriousness of the offenceand are consistent with those in other areas ofoffending. I know the majority of operators anddrivers work within the law, but those that dontneed to know there are increased financialconsequences and they should reconsider if its

worth the risk. Increases will also be made to themaximum deposit that we can take at the

roadside from offending overseas vehicles.Penalty points will not change.

Careless drivers who place other road users atrisk by committing new offences such astailgating or poor lane discipline now also faceon-the-spot penalties. The changes give the

police greater flexibility in dealing with lessserious careless driving offences, freeing them

from resource-intensive court processes.While there are clear road safety benefits from

the police targeting the worst offenders, there areconcerns that the initiative is not addressing thecause of the problem effectively. The Institute of

Advanced Motorists recommends that driverretraining courses have a much bigger

potential to actually improve poor driving thansimply issuing a standard fine and should alwaysbe offered as the first stage of prosecution.

The Freight Transport Association is askingthat national guidelines are issued to remove therisk of summary justice being applied togenerally subjective offences such as tailgatingand being in the wrong lane, to avoid the

postcode lottery of some offences beinginterpreted differently by different police forces.The Road Haulage Association has called into

question the available police resources to enforcethe new fines, as the number of traffic police inEngland and Wales has plummeted 23% over the

past five years.

Employment lawchanges: an overview

As R&Sreaders will be aware, the Government has implemented major

changes to employment legislation, in a bid to improve workplace

relations and to make it more attractive for companies of all sizes to

take on new employees.

Heres a handy overview from employment relations experts Acas of

the main changes being made, as well as the major consultations that

the Government has launched on proposed reforms to come.

Proposed changes to employment law Launch date

School leaving age to rise to 17 years Summer 2013

Third party harassment provision in the Equality ActThe circumstances where the employer knows that the individual has been subjectedto such harassment on at least two other occasions will be repealed; however,employers may still be liable where an employee is harassed by a person who is notan employee.

To be confirmed

Transfer of undertaking protection of employment (TUPE)TUPE protects employees terms and conditions of employment when a business istransferred from one owner to another. Employees of the previous owner when thebusiness changes hands automatically become employees of the new employer onthe same terms and conditions. The consultation to the proposed changes cover the

service provision and should they be retained or repealed, whether or not theemployee liability information should be provided earlier to the transferee andwhether an amendment to TUPE would be possible to ensure that a change to thelocation of the place of work would not necessarily lead to automatic unfairdismissal.

Expected October/November 2013

Early conciliation to come into forceFrom April 2014 before lodging a claim to the Tribunal all claimants will need tonotify Acas first, where conciliation will be offered. If conciliation is unsuccessful

within the set period the claimant can proceed to lodge a tribunal claim.

April 2014

Flexible workingThe Government proposes to extend the right to request flexible working to allemployees and remove the current statutory procedure for considering requests.Instead employers will have a duty to consider all requests in a reasonable manner;employers will have the right to refuse requests on business grounds.

Spring 2014

Flexible parental leaveUnder this new system parents will be able to choose how they share the care of theirchild during the first year after birth. Mothers will still take at least the initial two

week following the birth, following that they can choose to end the maternity leaveand the parents can opt to share the remaining leave as flexible parental leave.

Also under this new shared parental leave it is proposed to allow the husband, civilpartner or partner of the pregnant woman the right to unpaid time off to attend upto 2 ante-natal appointments.

2015

Parental leave extended to 18The right to unpaid Parental Leave will be extended to parents of any child underthe age of 18 years.

2015

School leaving age to rise to 18 2015

Source: Acas

Alastair Peoples, VOSA Chief Executive

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Industry News

6 Removals & Storage October 2013

Mechanicsto be exemptfrom CPC

A rule forcing mechanics to pay for professionaldriver training is to be abolished saving UKbusinesses 29m, Roads Minister StephenHammond has announced.

Under current European rules, anyone whodrives heavy goods vehicles or buses mustcomplete a Certificate of ProfessionalCompetence. However around 76,000 peoplewho drive them for short distances, for thepurposes of delivering or repairing them, willsoon be exempt.

Stephen Hammond said driver training isessential to ensure that lorry and bus drivers

keep their skills up to scratch and keep ourroads safe. But making the trainingcompulsory for those who only drive HGVs overshort distances because they are deliveringthem for repair or testing is costly and time-consuming. That is why we are making theseexemptions which will reduce costs andadministration for businesses.

Two exemptions, made following aconsultation, will be implemented this autumn.

The first exemption benefits both mechanicsand valets delivering vehicles. It applies as longas no goods or passengers are being carried, the

vehicle is not being used for hire or reward,driving HGVs or public service vehicles is notthe drivers main job and the vehicle remainswithin 50 kilometres of the drivers base.

The second exemption benefits mechanics it applies as long as the vehicle is being drivento an official test at a VOSA or authorised testingfacility.

The exemptions will result in around 76,000individuals, whose main job is not driving,being exempt from the requirement to have anadditional driving test and additional trainingevery year.

Truck drivers who held their HGV licences

before September 2009 will have to complete 35hours of training by 10 September 2014.

Boris hits HGVs withdaily chargeThe Mayor of London, Boris Johnson, has outlined new proposals to

remove the most unsafe lorries from the capital and make roads safer

for cyclists.

A consultation will belaunched on whetherhe should use his

powers to levy asubstantial SaferLorry Charge on anyHGV which is notfitted with basicsafety equipment to

protect cyclists. The consultation will begin in early2014.The proposed London Safer Lorry Charge would not

cover buses, smaller commercial vehicles, cars ormotorbikes.

Along with Transport Minister Stephen Hammond,Johnson also announced a joint TfL/Department forTransport Industrial HGV Task Force of additional

police officers and Vehicle and Operator Services Agency(VOSA) staff to enforce the regulations againstconstruction HGVs and a review by the DfT of nationalexemptions allowing some vehicles to operate without

side-guards. The DfT will review the way regulationsapplying to specialised mobile equipment such asmobile cranes are enforced. In addition, the DrivingStandards Agency will consult the industry about

whether to include mandatory training for HGV driverson cyclists as part of Driver CPC.

Industry bodies criticised the proposals and said thatcyclists need to play their part too in improving roadsafety. The Freight Transport Association said the

majority of HGV operators are already working to thehighest safety standards and there has been hugeinvestment by the freight industry to ensure that

vehicles are fitted with basic safety equipment, withmany going above and beyond the legal requirements.

Jack Semple of the Road Haulage Association alsocriticised the Safer Lorry Charge: there will be manycomplications, few benefits and TfLs resources wouldbe much better spent on other initiatives. However,the RHA said that it is broadly comfortable withthe review of Construction and Use regulations on

side-guards.

Cycling accidents

Between 2008 and 2012, HGVs were involved in53% of London cyclist deaths despite making uponly 4% of the traffic. They have been involved in

four of the six cyclist deaths in London so far thisyear.

Of the nine cyclist deaths involving HGVs in2011, seven involved construction lorries. Undernational legislation, many HGVs are fitted withsidebars or low skirts which protect cyclists from

being dragged underneath the vehicle and crushed.However, construction lorries, tipper trucks, waste

vehicles, and certain other HGVs are exempt fromthese and other safety requirements. StephenHammond said I have also committed to review

vehicle regulations to ensure there are nounjustified exemptions from safety standards and,together with the Mayor, will press the EU toimprove vehicle safety designs as soon as possible.

Do you have any

news to share withR&S readers?Send to: [email protected]

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Industry News


BAR offers industry-wide free legal adviceIn response to some recent reports of removal companies getting into legal difficulties,

BAR, in partnership with Backhouse Jones, has extended its free legal helpline services.

These additional services come into effect immediately.

Commercial vehicle market stabilisesThe recent rise in truck volumes is being linked tothe new Euro 5 and 6 registrations. Total regist-rations of commercial vehicles in the UK were stablein July at 22,211 (-0.6%) with 177,708 registrationsover the year-to-date, a 6.5% rise, according to theSociety of Motor Manufacturers and Traders(SMMT).

Van registrations dipped 2.6% in the month to18,417 units, but remained 9.3% up for the Jan-uary-July period with 151,594 registrations. Truck

demand rose 10.3% in the month, beginning to turnaround the 7.8% decline over the year to date.

Julys commercial vehicle market performed onpar with 2012 levels as rising truck volumes helpedto offset a dip in van sales, said Nigel Base ofSMMT. Weve been expecting a rise in truck

volumes as the Euro 5/6 issue comes to a head. InJuly, trucks rose 10.3% continuing the trend begun amonth earlier a momentum that should continueto the end of the year. Van registrations havefluctuated through the year with dips followingsizable peaks in demand. We are confident that the

van market will end the year strongly, up 9.2% on2012, topping 261,000 units.

15 minutes free legal adviceBackhouse Jones will now offer any removal company,

whether they are a BAR Member or not, 15 minutesfree legal advice if the removal company:

(a) is considering terminating their agreement withany membership organisation or body and needsadvice on how to do this properly and not leavethemselves legally exposed, or

(b) if they have terminated their agreements with any

membership organisation and now find themselves inlegal difficulties.

Reduced rate full legal serviceShould this 15 minutes advice be insufficient to resolvethe matter Backhouse Jones will offer a reduced rate

full legal service in agreement with the removalcompany.

Launching this service, Steven Meyerhoff (pictured),Director at Backhouse Jones Solicitors, said: Weconsider it extremely important for removal companiesto be members of a professional industry association sothat they can be sure they have expert business support.If removal companies are considering terminating

their links or have ended their relationship with amembership association and are now in legaldifficulties, it is vital that they obtain good legal adviceand we fully support this initiative by BAR to supportthe industry. BAR Director General, Stephen Vickers,considers that BAR has a responsibility to its

Membership to offer a wide range of benefits andservices that should and will continue to only beavailable to its Members. However, because of its

position as a leading national professional trade body,

it also has a wider responsibility to the removalsindustry as a whole. The Board of BAR is currentlyconsidering other ways that they can support the widerindustry, he told R&S.

Removal companies who require this service should, in the first instance, telephone 01254 828 300 or email Steven Meyerhoff

at [email protected], quoting the BAR legal helpline and this offer.

Nigel Base of SMMT

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BIFM scrapsmerger

In a surprise move, the British Institute of

Facilities Management (BIFM) has decided towithdraw from the merger discussions it hadentered into with Asset Skills, CSSA and FMA.

This decision was taken at a BIFM Boardmeeting in August at which the potential merger

was thoroughly reviewed. It was felt that thecurrent merger plans were not in the best interestof BIFM and its members at this time. GarethTancred, Chief Executive of the BIFM, said TheBoards first priority is to ensure decisions suchas these are in the best interest of its members.Right now it has been decided that we must

focus on the delivery of our strategy andcontinuing our current success. This does notrule out any future discussions about mergerand acquisition opportunities and nor does itrule out working with other like-minded bodies

for the benefit of our members, the FM profess-ion and the wider support services industry.

Texting driverkills couple

A lorry driver who killed a couple in an accidentlast year has been sentenced to more than fiveyears in jail.

Ethen Roberts, who is in his forties, had sentand received dozens of messages from a femalefriend leading up to the accident, all while histachograph showed he had been driving.Evidence showed Roberts had received a text

message one minute and sixteen seconds beforethe crash on the M62 near Huddersfield, whenhis HGV jack-knifed and fell onto a car carryingMark and Tamsie McHale on their way toManchester airport.

Judge Geoffrey Marson concluded that theevidence clearly showed Mr Roberts had aregular habit of reading, composing andsending text messages while driving, and thatMr Roberts had received a text message veryshortly before the collision and was eitherreading it or composing a reply when he lostcontrol of his vehicle.

If ever a case demonstrated the obviousdanger of that, this is it, he said, and thedanger in doing that was obvious and it createda grossly avoidable distraction. Robertsadmitted causing death by dangerous driving.

Immigration andemigration dipsThe latest data from the Office for National Statistics show that there

was a net flow of 176,000 long-term migrants to the UK in 2012, down

from 215,000 in 2011.

Do you have any news toshare with R&S readers?Send to: [email protected]

Milestone for FelixstoweThe Port of Felixstowe passed another milestone in

August when it handled the 70th million TEU sincecontainer operations began at the port in the mid-

1960s.The landmark container was loaded aboard the

13,800-TEU MSC Bettina by Patrick McLoughlin,Secretary of State for Transport, driving a hugecontainer crane under the guidance of one of the

ports crane driving instructors. The MSC Bettina isoperated by Mediterranean Shipping Company, one

of the worlds largest shipping lines.The event comes shortly after the opening of

the ports new North Rail Terminal, which will

double rail capacity at the port, promote the useof rail for container freight, ease congestion onroads and reduce the environmental impact fromHGVs.

The Port of Felixstowe handled a record 3.7million TEU in 2012, over 40% of all containersmoved through UK ports.

497,000 people immigrated to the UK in the yearending December 2012, a significant decline from the566,000 who immigrated during the previous year. Thisdecrease has caused the fall in net migration. In thesame year, 321,000 emigrants left the UK, down fromthe 351,000 who emigrated during the previous year.

An estimated 260,000 non-EU citizens arrived to livein the UK in 2012, which is 52% of all immigrants.From within the EU, 155,000 EU citizens (excluding

British) migrated to the UK in the year, similar to theestimate of 174,000 the previous year. Of these citizens,58,000 were citizens of the countries that joined the EUin May 2004: Czech Republic, Estonia, Hungary, Latvia,Lithuania, Poland, Slovakia and Slovenia.

In 2011, the top five countries of origin ofimmigrants to the UK (including what percentage ofall immigration to the UK they accounted for) were:India (12%), China (8%), Pakistan (8%), Poland (6%)and Australia (5%).

There was a significant increase in the numbers ofmigrants coming to the UK from China, from 29,000 in2010 to 44,000 in 2011. The majority (40,000) of these

intended to study in the UK. There has also been anincrease in the number of migrants from Pakistan, to43,000 in 2011, with 30,000 arriving to study.

Work-related reasons and formal study are nowalmost equal as the most common reasons formigrating to the UK.

Top countries for emigrationIn terms of emigration, 181,000 people migrated away

from the UK for work-related reasons in 2012,compared to 201,000 people who emigrated for thisreason the year previously.

The top five countries of destination for emigrantsfrom the UK in 2011 were: Australia (15%), India (7%),USA (7%), Poland (6%) and France (6%). In 2011,final estimates show that 49,000 emigrants from theUK intended to live in Australia. Of this number, 36,000

were British citizens.There was an increase in emigration to India

between 2010 and 2011, from 15,000 to 23,000. This

increase made India the joint second most commoncountry to emigrate to in 2011, alongside the USA.Poland was the second most common destination in2008 at 50,000, but now shares fourth place withFrance, each with 20,000 emigrants leaving the UK in2011.

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Industry News


Newly-named Gerson Relocation maintains a leadingposition in the delivery of quality moving andrelocation services, with over fifty years experience.

Gerson Relocations Managing Director Niall Mackaysays were dropping the ICM Gerson brand name andmoving to Gerson Relocation as part of the next growth

phase of our business. Our customers and suppliershave called us simply Gerson for some time now, andthe rebrand makes sense on every level, for our clients

for our staff, and for our owners.Much has changed internally and externally in the

marketplace in recent months, and were finding ournew business is increasing via connections with the

corporate sector. This growth in corporate wins for us isalso coupled with our commitment to and involvementwith our agent partners around the world.

Gerson Relocation will invest substantially in there-branding, including vehicle branding, website

development, company materials and a comprehensivemarketing programme.

The company has also recently invested in a newsoftware operating system, enabling a new reportingsuite online for customers, including client portals andlanding pages. This investment is on-going in GersonsUK operations.

Niall says we will continue to support large andsmall organisations, as well as private individuals withtheir moving and relocation needs. The re-brand toGerson Relocation is part of a wider series of forward-looking changes that will position us for the future as

well as recognising the strengths our brand has built up

over the years.

Meet Gerson RelocationOne of the worlds most respected providers of international and domestic relocation services, ICM Gerson,

are proud to announce a re-brand as part of its growth phase.

Gerson Relocations new logo

For more Information,

please visit: www.icmgerson.com

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Industry News


Edinburgh maygo for 20mphlimitEdinburgh City Council is planning to reducespeed limits from 30mph in all residential areasand in the city centre.

Only arterial, trunk and main roads will beexempt from the new limit, following a successful

pilot in the Marchmont area in the south of thecity. I think we are the first city in Scotland to talkabout bringing in 20mph limits for all residentialareas, Councillor Lesley Hinds said. It willimpact all residential areas across the city butthese still have to be identified. The council is dueto map out exactly where the 20, 30 and 40mphzones would be before it starts it consultation

process.

ACAS launchesonline service

Workplace experts Acas have launched a freeonline advice service for employers and employees

who want answers to work-related questions.Acas Helpline online offers 24 hour free advice

and guidance on rights at work and employmentlaw.

Employers, employees and HR managers can

receive an instant response to their work-relatedquestions and the service can help users feel moreinformed before a conversation with an Acashelpline adviser.

Helpline online answers over 600 of the mostfrequently asked workplace questions on topicsranging from maternity and family-friendly rightsto absence and bullying and harassment.

To access Helpline online visit:www.acas.org.uk/helplineonline.

BAR Members may wish to take advantage of theBAR free Business Support helpline provided by theBAR Approved Professional Advisers Panel whichoffers Members extended support across everyaspect of their business.

For more information about BAR MembershipBenefits, see page 45.

HMRC cracks down on fuel fraud

Reminder: Minimum wage rates are going up

A 51-year-old man had been arrested andinterviewed by HM Revenue and Customs (HMRC)officers after the discovery of a fuel laundering

plant in County Down.The plant, capable of producing around 250,000

litres of illicit fuel a year, was hidden in farm build-ings in the Banbridge area. It was dismantled andmore than 1,000 litres of fuel, a fuel storage tankand pump and 1,000 litres of waste were seized.

John Whiting of the Criminal Investigationdepartment at HMRC said our activity over the last

few weeks has stopped a large amount of launderedfuel entering the legitimate market, preventingfurther revenue loss and helping our legitimatetraders fight unfair competition. The waste

products from the laundering process can causeconsiderable damage to the environment.

Laundered fuel is red (or green) diesel, whichhas been filtered through chemicals or acids toremove the Government marker. The chemicalsand acids remain in the fuel and damage fuel

pumps in diesel cars. Red diesel is marked gas oilor a rebated fuel for use in agricultural machineryand not for use in road vehicles. Green diesel is theRepublic of Ireland equivalent of the UKs reddiesel.

More recently, in August two men from Worcesterwere arrested on suspicion of selling anddistributing illegal fuel and evading excise duty ofaround 1m.

Among the swimmers was a team from BritanniaLeatherbarrows Removals & Storage based inBournemouth, consisting of David Bigglestone, aveteran of the event, with Lewis Mills and AndyPittwood who each had never swum this sort ofdistance (1.4 miles) before in a pool, let alone inopen water!

Also part of the team were Rob Dance along withPete Booth who gave up their Sunday to take

charge of the van which was generously donated tothe charity for the day by Britannia Leatherbarrowsto transport the swimmers kit from one pier to theother.

Not that it was a race but, for the record, Davidfinished in 45 minutes, Lewis a credible 50 minutesand Andy a very respectable 55 minutes The teamhas so far raised over 220 for the BHF with morestill to come in. Andy Coles of the British HeartFoundation thanked Britannia Leatherbarrows forkindly donating and staffing the van and said:

Rob and Pete did an absolutely fantastic job. Greatwork on the fundraising as well, if everyone raised thatamount we would smash our target!

Britannia Leatherbarrowstakes the plunge

On one of the hottest days of the year, 14 July, a record number ofparticipants took part in the annual Bournemouth Pier-to-Pier swim,

in aid of the British Heart Foundation..

Visit: www.justgiving/leatherbarrows

for an update and to donate.

A quick reminder to all BAR Members that the National Minimum Wage rates are going up this month.

Before 1 October 2013 From 1 October 2013

Adults 21 and over 6.19 6.31

18-20 years 4.98 5.03

15-17 years 3.68 3.72

Apprentices under 19 or in their first year 2.65 2.68

Source: www.gov.uk/national-minimum-wage-rates

David Bigglestone, Lewis Mills and Andy Pittwood ofBritannia Leatherbarrows Removals & Storage

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Continentaltester receives

VOSA approval

Continentals BM20200 mobile brake tester withtachograph upgrade has received approval from

VOSA, the Vehicle and Operator Services Agency.The equipment is designed for vehicles to be

tested up to 20,000KG and comes with an all inone solution for both tachograph testing and asan ATF lane.

Continental says the product is simple to use,move and operate with the minimum amount ofhassle and allows greater flexibility with its

possible uses it is currently being used by themilitary in a range of conflict areas to keep their

vehicles operational.

US cities attractUK propertybuyers

With the US economy apparently on the mend,international property buyers are turning theirattention even to the hardest hit parts of the

market.According to the Rightmove overseas search

report, searches for property in Detroit, whichdeclared bankruptcy in the summer, haveincreased by nearly 500%. Searches for propertyin Wayne County were up by almost the sameamount, while searches for Michigan more thandoubled.

Shameem Golamy, Head of RightmoveOverseas, said the interest was not just fromonline curtain twitchers, as enquiries aboutDetroit investment property increased 205% since

July 2012 meaning there are serious buyers ready

to invest. Charles Purdy, Managing Director ofSmart Currency Exchange, said Detroitinvestment was even more enticing for UK buyersgiven gains for sterling in the summer.

Fall in UK working age householdsTheres been a surprise drop in the number of

working age households in the UK, according todata from the Office of National Statistics.

The number of households containing at leastone person aged 16 to 64 fell by 165,000 between2012 and 2013 whilst the number of householdsnot containing anyone aged 16 to 64 increased by225,000. The shift in the demographics is partly

down to the ageing of the post second world warbaby boomers.

In April to June 2013 there were 20.4 millionhouseholds in the UK containing at least one

person aged 16-64. Of these households, 11.0million (54.0%) were classed as working, a further5.9 million (28.8%) were classed as mixed, andfinally 3.5 million (17.1%) were classed as

workless.The ONS said there were declines in the number

of single-person and lone parent households, whilethe number of couples with children increased.

Analysts said that pressure on incomes and risinghousing costs were one likely explanation for thetrend, as lower numbers of people can afford tomove out on their own.

Ford-Dunns fly thesupermoto flag in Spain

Both Anthony and Mat Ford-Dunn of BARInternational Associate Advance Moves Internationalin Spain were in action at the third round of theCatalan championship in July with Mat finishing thirdand second for second overall, and Anthony finishingfirst and second for a fantastic overall win in the SMOpen class.

After the confidence-boosting results from theCatalan championship, the brothers were next out atthe Samper de Calanda circuit in Aragon for the third

round of the Spanish supermoto championship. The

brothers had mixed fortunes with Anthony sufferingfrom bad luck, including being knocked off his bikeand suffering a puncture! Mat had all the good luck inthe SM Masters class, as he finished in second overall,pushing him into the championship lead going intoSeptember.

Its been a busy summer for the Supermoto racing brothers from Murcia.

For more information, please visit:

www.advancemoves.com

A

ndrewJameson

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Industry News


This high prestige move required very precise logisticalplanning to get all four parts of the move to threedifferent states, all at the same time.

Special crating and packaging was used to pack thegoods and a highly trained team from start to finish

was used. Arrowpak says it was selected for the highquality work the company has provided over the yearssince being selected as one of the diplomatic movers inthe UK.

Arrowpack celebrates in styleIn its 35th anniversary year, Arrowpak International Movers have celebrated in grand style by being selected

to move the American ambassador from his residence in London back to the USA.

For more Information, please visit:

www.arrowpack.co.uk

Britannia Anchor and PPS Crate Hire in distribution dealCrate hire specialists PPS Crate Hire, who are a BARNational Affiliate, have opened a new North Westdistribution depot in partnership with ManchesterBAR Member Britannia Anchor Removals, part ofthe largest independent moving group, BritanniaMovers International.

The two companies will pool their experience toprovide an efficient and responsive crate hire

delivery and collection service across the NorthWest. With Britannia Anchor Removals ideallylocated at the hub of the regions motorwaynetwork, this provides for easy transport access andsupports efficient deliveries into central Manchester,Liverpool and the surrounding areas.

Commercial Director Joanne Moss explained,PPS Crate Hire has experienced steady growth inthe region in the past year and this new NW localhub will only go to strengthen our position andenable us to continue to service the needs of ourexisting and potential customers as we look toexpand.

For those looking for an easy to handle, protective

packing option when relocating, this serviceprovides the ideal solution. PPS quality plasticcrates will be delivered by Britannia AnchorRemovals, arriving with customers on the arrangedday, clean and ready to be packed for storage orremoval to another location.

Chris Smallwood of Britannia Anchor Removalssaid We are delighted to partner with PPS CrateHire as their northern office. Our core business

values of quality, integrity, innovation andresponsibility for our customers is mirrored by PPSand we believe this will be a genuinely, mutuallybeneficial and logical strategic partnership that willincrease competition in the NW market place.

Chris Smallwood of Britannia Anchor Removals with Joanna Moss: PPS Crate Hire

For more information visit:

www.ppsequipment.co.uk/office-

moves/crate-hire

or:www.anchorremovals.co.uk

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Industry News


Explaining NESTin videoOne year afterthe launch of

automaticenrolment, UKemployer pensionscheme NEST haslaunched a video tohelp answer questions about what it means forindividual contributors.

Graham Vidler of NEST said: People wevespoken with in our research consistently ask thesame three questions about automaticenrolment. They want to know: how much will itcost me, how much will I get back at the end,and whos looking after my money?

Although opt out rates are currently far lowerthan predicted, our research suggests consumersstill need reassurance and want to understandhow the changes will affect them. Nearly threequarters say they are more likely to opt out ifthey dont get enough information on whatautomatic enrolment is all about. The only

factor more likely to influence their decision isaffordability.

NEST views the next 2.2 million people due tobe enrolled next year as a wake-up call aboutthe challenge ahead. As an industry we cannotafford to be complacent about opt out levels.

We must find out what consumers really want to

know and then answer their questions clearlyand without jargon.

The video is available at:http://tinyurl.com/nestvid3

No dreamingspires for HGVsThe university city of Oxford could ban trucks

from the city centre, as part of the councils planto improve air quality and reduce emissions.

Oxford City Council has a launched a publicconsultation on an air quality action plan, oneof whose options include a total ban on lorries.Oxford is introducing a Low Emission Zone forbuses in 2014. According to the consultation, thesecond biggest source of NOx emission in centralOxford after buses is freight traffic (Light Goods

Vehicles and Heavy Goods Vehicles), and thecouncil said it plans to assess the potential forexpanding the bus-based Low Emission Zone tocover freight vehicles.

It is also consulting on the options availablefor freight consolidation, in which HGVs drop offgoods at consolidation centres for delivery by

low-emission vehicles.According to the draft report, the city is aiming

for a 10% reduction in freight vehicle km by2020.

Kilmarnock Removalssponsor charity game

On a windswept Sunday afternoon, a team ofKilmarnock F.C. legends took on a team of sponsors

in aid of Rett Syndrome charity, which offersprofessional advice and support for families affected bythis serious neurological disorder.

Matt Campbell says the veterans showed they stillhadnt lost their skills with the ball; the Legendsnotched up a convincing 6 - 0 win. The real winners ofcourse were the Rett Syndrome charity and all it s

beneficiaries. The day was such a success thatKilmarnock Removals have already been in discussion

with Kilmarnock F.C. about hosting the event annually,with a different charity benefitting each year.

Ayrshire-based Kilmarnock Removals International have sponsored acharity football match at historic Rugby Park, home of Kilmarnock F.C.,

the oldest club in the Scottish premiership.

For more information, please visit:

www.kilmarnockremovals.com

Bournes take on tough cycle challengeBournes Removals joined UniGroup RelocationNetwork colleagues from across Europe last monthin one of cyclings toughest challenges to raise

money for the Ven2-4Cancer campaign.The team, including Tom Bourne, Ian Addy,

Kevin Miller, Kes Mayatt and Dan Wood, cycled upMont Ventoux in France in one day. The 22kmclimb is considered one of the most gruellingclimbs in the Tour de France race.

The annual event is organised to raise funds insupport of cancer recovery, prevention, cure andresearch. The challenge the 600 cyclists facedconquering Mont Ventoux is a way of symbolisingthe obstacles that cancer patients face to live life tothe full in spite of disease.

Most participants completed the ascent once,and one Bournes team member, Dan Wood,managed to make the climb four times in one day!The Bournes Group has already raised over 2,500for the cause and thank all those individuals andcompanies who have sponsored them.

You can still make a donation by

sponsoring Bournes via

www.bournesmoves.com/payment

(please use the Ven2 account) or by

bank transfer (account number:

06023511; sort code: 121268;

reference Ven2).

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Industry News


ONeil brings cloud technology to its clients

BREAKING NEWS BREAKING NEWS BREAKING NEWS

Housing market in recovery modeThe UK housing market continued to recover over the summer, with Rightmoves email leads to agents and

developers up 17% year-to-date compared with 2012.

Rightmove confirms that buyer demand for residential

properties is now on the increase and is expected to

increase further when Help to Buy starts assisting

purchasers via a mortgage guarantee scheme in January

2014. Miles Shipside, Director and Housing Market

Analyst at Rightmove, said Flats are most in demand by

first-time buyers and buy-to-let investors and we have

seen prices for this property type hit their highest ever

level as supply fails to keep up with an increase in

demand at the bottom of the market.

According to Halifax, there was an overall increase in

the number of homeowners giving instructions to selltheir properties in the last few months. House prices in

May-July were 2.1% higher than in the preceding three

months (February-April) and increased by 0.9% in July.

Halifax noted that Bank of England statistics showed that

the number of mortgage approvals for house purchases

a leading indicator of completed house sales in the

second quarter of 2013 was 6% higher than in the first

quarter.

This UK-wide trend was also reported by the Office for

National Statistics, which recorded UK house prices

had increased by 3.1% in the 12 months to June 2013, upfrom a 2.9% increase in the 12 months to May 2013. The

year-on-year increase reflected growth of 3.3% in

England and 4.3% in Wales, offset by falls of 0.9% in

Scotland and 0.4% in Northern Ireland. Annual house

price increases in England were driven by London

(8.1%), the West Midlands (3.1%) and the South East

(2.9%). Excluding London and the South East, UK house

prices increased by 1.0% in the 12 months to June

2013. Rising consumer confidence and an improvementin the availability of credit were credited as the key

drivers for UK house price increases in Nationwides

books which estimated that house prices increased by

0.6% in August and were 3.5% higher than August 2012.

North of the Border, the Registers of Scotlandsaid

that from April to June 2013 the total volume of sales was

19,939, an increase of 8.1% on the same quarter the

previous year. Stirling showed the largest percentage fall

in the number of sales with a decrease of 8.7%.

Midlothian showed the largest percentage rise with an

increase of 25.2% in total sales compared to the sameperiod in the previous year. The City of Edinburgh

recorded the highest sales volume with 2,259 residential

house sales, an increase of 11.1% on the previous year.

The average price of a residential property in Scotland

decreased by 0.3% to 153,102.

Residential property analysts Hometrackconfirmed that

there was more movement in buying and selling in

England between June and August of this year. By August,

it was taking an average of 8.1 weeks to sell, which is thelowest for the UK housing market since November 2007.

Hometrack said that much of the recent growth in supply

in England was located in the regions outside London

and the South East; firmer pricing levels in the Midlands

and Northern regions are bringing more sellers into the

market.

Meanwhile, figures from the Land Registryshow

that during May 2013, the latest month for which

figures are available, the number of completed house

sales in England and Wales increased by 19% to 62,651

compared with 52,516 in May 2012. The number ofproperties sold in England and Wales for over 1m

in May 2013 increased by 28% to 740 from 576 in May

2012. According to the Land Registry, in July there

was an annual house price increase of 0.8% which

takes the average property value in England and Wales

to 164,098. The monthly change from June to July

showed an increase of 1.0%.

BAR Affiliate ONeil Software has announced itsnewest innovation for the records storage andmanagements industry: oneilCloud, the nextgeneration experience for commercial recordcentres.

Launched by its wholly owned subsidiary ONeilDataTech LLC which is a provider of cloud-basedcommercial records management services,oneilCloud is a total re-engineering and re-write ofthe companys RS-SQL client/servertechnologies. The company stresses this is not

legacy client/server technology transplanted into ahosting infrastructure. The new service will meanthat business can enjoy faster implementation,intelligent and infinitely scaleable computing and

storage resources as well as little or no upfrontfees and lower total cost of ownership.

The exciting announcement was made recentlyat the oneilPartner Conference in California, USA.David Holt, Chief Executive Officer of ONeilSoftware explained: The emergence of ONeilDataTechs new service gives our customers theopportunity to shift more of their focus to corebusiness activities. The oneilCloud takes theresponsibility of hosting an enterprise solution,such as ONeil Softwares RS-SQL, and moves it

into an environment managed and maintained bythe ONeil team. Not only are there back officeadvantages (for example, users will no longerhave to worry about Microsoft SQL Server

versions, upgrades or backups, but there are alsointerface advantages as the oneilCloud is 100%web-based.

For more information, see

www.oneilsoft.com and

www.oneildatatech.com

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BAR News


BAR teams up with SmartCurrency Exchange

All international removals firms face the costs and risks of doing business in foreign currency.

That is where international payment specialists, Smart Currency Exchange come in.

International payment specialists, Smart CurrencyExchange, have become a BAR National Affiliate to helpBAR Members manage their own international

payments, saving them money through better exchangerates than are available at the banks. At the same time,it will be offering Members financial incentives tointroduce their customers to Smart.

Managing international removals involves a varietyof foreign transactions, including for shipping

container space which is priced and paid for in aforeign currency, says Jana Korpova, Head of BusinessDevelopment at Smart Currency Exchange. We helpremoval firms manage these payments so that theyavoid adverse currency fluctuations, as well as theunnecessary fees they would pay if they used their bankto make these transactions.

If a remover has to pay for containers in a foreigncurrency when they reserve them, when they come tosell that container space, their prices wont take intoaccount exchange rate fluctuation, she explains. Wecan minimise this type of uncertainty by working withclients on a one-to-one basis to provide solutions such

as forward-buying strategies.Smart employees are not paid commission for thecurrency transfers they make on behalf of clients. Theyare rewarded as a team, thereby ensuring a consistentlevel of customer service, whatever the value of acustomers currency transfer.

The other side of the Smart Currency Exchangebusiness model that will be of particular interest to BARMembers is its partnership scheme, which involvesremoval firms acting as introducers for the company. Itis an innovative way of monetising the natural accessthat removal companies have to people moving to anew country with a foreign currency and buying

property abroad. When a removals firm promotes Smart

to their customers (either private individuals orcorporate clients), the introducer earns additionalincome through converted leads they send on.Everyone is a winner! Jana says.

Well-known to international removersSmart Current Exchange is no stranger to theinternational removals industry and the companyunderstands the challenges of the moving industry. It

works in partnership with Rightmove Overseas as therecommended currency exchange specialist partner,and a number of its clients are BAR Members.

Jana says the companys client list includes removalfirms such as Doree Bonner International which is a

Smart introducer and who also use Smarts services fortheir own corporate transactions. We also work withFox Removals and Anglo-Irish firm McCrorysRemovals. In addition, Interdean, part of the Santa FeGroup, recommends our service to all of their onlinecustomers, she says.

Commission for BAR MembersBusiness Development Executive Alex Willson says thatthe majority of the companys business is nowgenerated through customer referrals, as well as

partnerships, such as those with Rightmove Overseas,Overseas Property Professional and A Place in the Sun,

and introducers, including removal companies and anextensive network of overseas property agents.Alex believes that as well as receiving commission,

introducing foreign exchange services to theircustomers will help BAR Members add to their client

value proposition. I understand from our partners thatthe average cost of international removals from the UKis 4,000. With this in mind, a customer who usesSmart to transfer 100,000 into a foreign currencycould save up to 4% compared to their high street bankto make the same transfer. Looking at this another way,using Smart to send their savings abroad, could savecustomers of BAR Members enough to cover orcontribute to the cost of their removals bill! Hopefully,

this concept adds a lot of value to removal firms salesproposition.

We believe that being an Affiliate Member of BARwill help us to better understand how our service can

help firms operating in the overseas removals sector,Alex says. Having access to Members, whether throughevents, magazines or email communication, will allowus to introduce our service to Members properly, as wellas offer them free access to our educationalinformation. We believe that BAR Members will find ourservice helpful and a welcome provider of added value,

whether for their own corporate transactions orrecommending us to their clients.

Jana Korpova, Head of Business Developmentat Smart Currency Exchange

Contact Information:Web:www.smartcurrencypartners.com

Email:[email protected]

Tel: 0207 898 0541

Partnership/Introducer incentives

Marketing support in the form of educational guides given to all

customers introduced to Smart by a BAR Member

Financial incentives for introducer leads to Smart

Joint seminars and the potential to attend B2C shows jointly

Special deals for BAR Members from Smart Currency Exchange

Corporate incentives

Free Currency Risk Audit worth 250

Preferential Transactional Rates

Access to a trader

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BAR News

Top Conference line-up confirmedWith just over six months to go to next years annual Conference in Glasgow, BAR has unveiled a high quality

selection of speakers from across the industry and beyond.

Book now!The BAR Annual Conference will take

place in Glasgow, Scotland on 15-17

May 2014.

The online booking system for the

Conference is now live and running.For more information, see

www.bar.co.uk/Conference2014.aspx

The keynote speaker, who will open the 2014 Conference,

will be Baroness Crawley of Edgbaston (seepicture above), the President of the TradingStandards Institute (TSI). This year, the TSI has ofcourse taken over management of the Consumer Codes

Approval Scheme from the Office of Fair Trading (OFT),so Baroness Crawley has direct oversight of BARs newCode of Practice.

In the past, it is fair to say that some keynote speakershavent always been as aware of the issues facing theremovals industry as Members would have liked. Next

year promises to be very different, as the issues thatBaroness Crawley will talk about, such as futuredevelopments in the CCAS, consumer detriment and

protection, and expansion and promotion of the Code,are of the very highest concern to all BAR Members.From outside the UK, a big hitting group of

international speakers have also confirmed theirparticipation at Conference.Terry Head, Presidentof the International Association of Movers(IAM) will talk about the changing face of todaysinternational removals market and the outlook for the

future.The IAM, which started life over 50 years ago as the

Household Goods Forwarders Association of America,represents more than 2,000 transportation companies inthe United States and more than 170 other countries.Three-quarters of IAM members are located outside the

US.Terry began his career in removals and storage as a

drivers helper and packer back in 1969. At Conference,he will also run a practical workshop discussing just

what services Members should be looking at developingor improving in the changing market

Terrys compatriot and another industry veteran,

Ed Katz of the International Office MovingInstitute will talk to Members about the Pros and Consof Becoming an Office Mover and How to Grow YourOffice Moving Business. Theres an interview with Ed on

page 38.The newPresident of FIDI, Errol Gardiner,

who is Managing Director of New Zealand Van Lines, hasalso confirmed that he will be running a workshop formembers of the Overseas Group. Errol has just takenover the position from Rupert Morley.

Closer to home, transport law specialist StevenMeyerhoff of Professional Adviser Backhouse

Jones will be running what promises to be anentertaining and informative workshop on the Saturday

morning on the ever fraught process of handlingemployee grievances. Heres hoping it doesnt interfere

with the unlikely event of an Everton FA Cup finalappearance, or Steven may have a grievance of his own!

Terry Head, IAM Ed Katz, International Office Moving Institute

Errol Gardiner, FIDI Steven Meyerhoff, Backhouse Jones

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BAR News


Rightmove launchesPick your Own leadsBARs exclusive partnership with Rightmove, the UKs number one property website, has been live for 9months now and resulted in over 30,000 quality leads from movers specifically requesting quotes from BAR

Members. In this update, Tom Goy, Removals Manager at Rightmove, outlines a free upgrade to the service.

Our approach has always been to work with ourcustomers, to spend time listening and reallyunderstanding what their objectives are and how they

work, so we can be a long-term business partner ratherthan just a short-term cost.

Its why we offer powerful filters so we can develop aprofile for each individual depot to precisely tailor whatkinds of leads they want to receive.

Over the last nine months, in response to requestsfrom BAR Members, weve improved our filters toprovide even more fine grained control, but wevehad lots of feedback over the summer peak thatdepots wanted the ability to cherry pick leadsoccasionally.

In direct response to that, Im really excited toannounce that, from September, all BAR Members whohave an active profile with us can now search all ourunclaimed leads to cherry pick jobs on an ad-hoc basis,in addition to receiving their usual profiled leads.

Unclaimed leads are logged by Rightmove whenmovers submit requests for jobs, but there are noremovers operating in that geographic area or, if thereare, their profile excludes the job e.g. because its notdue for a few weeks or involves a long distance move.The new Pick Your Own service means removers cansearch, view and sort all the jobs that have not had aresponse from a remover and then claim it forthemselves.

Rightmoves standard lead service is a pay-per-leadmodel and particularly suited to premium movers asthey limit the number of companies presented toconsumers to a maximum of four BAR Members.

When an unclaimed lead is picked using the newfunctionality however, it gets taken off the marketinstantly so no-one else can access the contact details

a handy feature in a competitive market.Its great to be able to respond quickly to feedback

from our customers and this new functionality reallyhelps to solve problems like finding replacement jobs

for last minute cancellations, securing part loads orfinding return journey jobs to prevent trucks returning

from off-patch empty.Were really excited about the possibilities for BAR

Members and because picked leads are only charged atour base rate, theyre really cost-effective too.

Tom Goy, Removals Manager at Rightmove

Rightmoves Pick Your Own functionalityis available from September as a freeupgrade to existing members.

If you would like to sign up or to

find out more please contact Tom Goy

on: 01908 712 115

or email

[email protected]

All BAR Members whohave an active profile

with us can now search all

our unclaimed leads to

cherry pick jobs.

Do you have any news to share with R&S readers?Send to: [email protected]

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BAR News

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BAR News


London prepares for the Young MoversFor the first time in a number of years, BAR is hosting next years Young Movers Conference, which will take place

from 1 to 3 May 2014 at the London Marriott Regents Park Hotel.

As the unofficial capital of Europe, its high time thatLondon was the host venue for what is the leadingevent in the annual Young Movers calendar. Next years

Young Movers Conference (YMC) has a programmethat matches the glamour of the location, withhighlights including a trip to Thorpe Park, a Saturdaymorning Treasure Hunt across the city and a receptionat no less than the Tower of London.

Welcome nightThe Conference will kick off on the evening ofThursday 1 May with a welcome reception followed byan international buffet of 23 dishes that reflect the full

diversity of London life, including meals from British,Indian, Mediterranean, Middle Eastern, Far Easternand American cuisines.

Business sessionsOn Friday 2 May, the first full day of the YMC, theevents will be split into three parts. The morning will

focus on presentations from 8 industry leaders followedby a Question & Answer panel session.

The speakers will share their invaluable knowledgeand experiences of the industry as well as their vision

for the future of the removals sector.Confirmed speakers are BAR President Ian Studd of

Harrow Green, Robert Bartup of GB Liners, Paul Fox ofFox Group (Moving and Storage), Ian Palmer of White& Co, Anthony Robinson of Robinsons Relocation,Russell Start from Pickfords, Mark Tresler of BritanniaMovers International and Geoff Watson from DoreeBonner.

Focus on networking in LondonFriday afternoon will be dedicated to sightseeing,including a riverboat cruise on the Thames, with abuffet lunch, followed by what promises to be anunforgettable experience on the London Eye, with achampagne reception in a private capsule whileoverlooking all the sights of the city.

In the evening, delegates will be taken to famoustheme park Thorpe Park just outside London, wherethey will enjoy the exclusive use of three of the top rides

for an hour. For those who arent too shaken by theexperience, there will then be a buffet meal including

wine, beer and soft drinks, capped off by a hightechnology team building activity around the Parkitself.

More team-building and networking will follow onthe morning of Saturday 3 May, in the London TreasureHunt event. This adventure has been specificallydeveloped for the Young Movers, to allow them build

relationships with other Young Movers, whilst seeingand savouring some memorable sights and sounds ofthe capital. The Treasure Hunt will use GPS Mapping,team iPads, cryptic clues and aerial photos to bring outthe best in creativity and fast thinking from the YoungMovers, with a champagne prize for the winners.

The Treasure Hunt will conclude with a traditionalEnglish tea at the Ritz Hotel, followed by some well-earned free time for delegates to explore the city bythemselves. Finally, it will be off to the Tower for the

Young Movers, the legendary Tower of London where somany historical figures have met their bloody ends. Amuch friendlier welcome awaits the Young Movers,

who will be greeted by The Yeoman of the Guard on

arrival before a tour of the Tower and a private viewingof The Crown Jewels. The evening will finish with anexquisite meal at this historic venue.

Booking information

The Young Movers Conference London

2014 is hosted by BAR and is

supported by FEDEMAC.

For more information, email:

[email protected]

To see the full programme for the Young

Movers Conference, please visit:

www.youngmoverslondon2014.eu/

programme.html

Business sessions with:

Ian Studd, Executive Director,

Harrow Green and BAR President

Robert Bartup, Managing Director,

GB Liners Ltd

Paul Fox, Managing Director,

Fox Group (Moving and Storage) LtdIan Palmer, Chief Executive,

White & Co PLC

Anthony Robinson, Managing Director,

Robinsons Relocation Ltd

Russell Start, Managing Director,

Pickfords

Mark Tresler, Managing Director,

Britannia Movers International plc

Geoff Watson, Group Managing

Director, Doree Bonner International

The Wimbourne Room (The Ritz), where the Young Movers will enjoy traditional English Tea

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Features


Victory for Richard Healey at Truckfest

The two trucks, built for their lightweight and fuelefficient bodies with maximum capacity, weresparkling clean for the judges to inspect. The teamhad worked on the trucks, polishing the chassis, bodyand interior to perfection. After the judges examinedthe trucks, the company were delighted to hear thatthe two DAF trucks were through to the Grand Final.Barry Howitt and George Clements drove the trucks into the main arena to join nearly thirty other truckslined up. They waited there with baited breath to hearwho had won the awards.

On the big day, Richard Healeys one- year old DAF

won second place in the Best Kept Working Rigidcompetition from both Truckfest and The ScottishTrucker Club. The newest edition to companys fleet,an 18 tonne truck featuring a tail lift, went one better,and was awarded first place in Best Kept New WorkingTruck. So, all the hard work the team put in to thetruck before the show paid off!According to Richard Healey Removals, these new

additions to the fleet are enabling the business tofurther expand and move in to new areas. The firstplace winning truck is purpose-built for commercialremovals and the company believes it demonstrateshow Richard Healey Removals is currently focusing

on growing the commercial moving side of itsbusiness.

The quality of Richard Healey Rmovals trucksmirrors the quality of every aspect of the company,right through from the trucks, equipment and service

to the staff and training. The pride taken in all ofthese areas shows through to our customers and isallowing the company to branch out in to a greateramount of commercial and overseas work.

The company would also like to thank theorganisers and judges at Truckfest and everyone who

came along to the show. And most important of all,Richard Healey Removals would like to thank its

staff who gave blood, sweat and tears to make thetrucks spotless for the competition!

Congratulations all round to Richard Healey Removals Ltd for their stunning success at Truckfest

Scotland 2013. The company attends the weekend festival every year and enter their trucks in the

competitions. This year, Richard Healey Removals took along two brand new DAF CF65 trucks and alightweight 3.5 tonne Luton van.

Contact Information:

Photos of the event from Richard Healey

Removals can be found on the companysFacebook page at:facebook.com/richardhealeyremovalsltd


Web: www.richardhealeyremovals.co.uk

Tel: 01505 502220

Richard Healeys winning trucks at Truckfest Scotland 2013

Barry receiving his award from Alex Debogorski fromice road truckers

George in his truck

These new additions to the

fleet are enabling the

business to further expand

and move in to new areas.

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BAR News


BAR ServicesBAR Services

BAR Services free direct delivery onlineordering systemIt is always exciting for any supplier to introduce a new product in to the market place but it can also bedone with a little trepidation. However after being tried and tested by BAR Services Directors companies

last year, BAR Services is confident that the new RB flute, now known as BARS flute, is an ideal product

for the removals industry.

The online sales of packing materials is big businessand is a huge potential revenue stream for BARMembers. BAR Services are pleased to announce thatit has designed a simple and completely free way forMembers to take advantage of this market.Members had previously commented that althoughthey wanted to make the most of this opportunity

they didnt have the time and money to either startfrom scratch or to set up the ecommerce on theirexisting site this can be a complicated and timeconsuming task. In answer to this challenge, BARServices have been working with Open SEO anddeveloped a new packaging module which allowsthem to tap in to this market off the back of the BARServices website.

So how does the new module work? Simply askyour website designer to create a link from yourwebsite to www.barservices.co.uk/association/. Youcan direct your customer by adding Click here to buypacking materials to your home page. If you dontcurrently have a designer, Open SEO can add this

link for you at a cost of from 20 (depending on thework required). Your customer will be directed to anarea of the BAR Services website which will displaytwenty core packing products i.e. Pack 2s, Pack 6s,tape, air bubble.

BAR Services will receive the order and the paymentand will deliver directly to your customer. The BARServices website will be able to track the website theorder came from and allocate commission to thecorrect member. You will be charged a set discountedmembership rate for the materials and thedifferential between this rate and the price paid byyour customer and this commission will be refunded

to you in the form of a quarterly credit note. It reallyis that simple!From the screen grab below you can see the website

module is simple and easy to use as well as being inthe generic BAR branding. The module displays onlythe BAR member logo so your customer will beunaware that they have moved from your companyswebsite (pictured above).

BAR Services are extremely pleased to haveproduced a free of charge and hassle-free opportunityfor Members to benefit from the increased turnoverbrought in from online sales. Some Members,however, still have a preference for an online shop tobe personalised and to fit their existing brand and

corporate image. You may remember that in June2011, BAR Services unveiled a website module thatMembers could buy that allowed their customers tobuy online. Again, designed with Open SEO, theinitial module could be tailored to match the design

of your existing website but it was based on theexisting BAR Services online catalogue. This option isstill available and can be bought from BAR Services.As far as your customer is concerned they are simplyordering directly through you, however, a copy of theorder is received by BAR Services who will thenprocess and deliver the items to your customersaddress. Your customer pays you through yourwebsite and BAR Services invoice for the products in

the usual way.

This website module includes many extra features: Recently Viewed Products Recently Compared Items New Items Promotional Tool Up-sells in Shopping Cart Cross-sells on product pages Bundled Products Options Send to a Friend Free Shipping Options Auto-generated Site Map Google map

The cost of buying this programme was a one offset-up charge of 550 plus an annual fee of 70.As a hosted web application, ongoing support isnecessary but the annual fee also included searchengine optimisation which is a must for any website.

This online ordering option will appeal to membersto whom the consistency of their companys brand isimportant.

BAR Services feel they have covered all the basesand now have a product that will suit all Membersdependent on their requirements. The new option isfree of charge, negates the need for your ownecommerce, is simple to install and the only effortrequired by you is to add a link to your website. The

original module is ideal for Members who prefer tokeep their own brand on the packing materialsbuying page. There is a 550 charge on this originalmodule but you can control the look of the page aswell as the retail pricing. However, dont forget thisoption is dependent on you having an ecommercewebsite.

With costs rising and the housing market stillsluggish, making the most of other opportunities tobring in income is clearly important. If yourcustomer cant easily buy packing products from youthey are only a click away from Argos and EBay. BARServices are offering a free, easy to use link that tapsin to its pre-existing ecommerce site.

To coin a phrase, they have done the hard work soyou dont have to. If you would like any furtherdetails on how to link free of charge to the BARServices website please contact the sales team on01342 870087 or email [email protected]

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BAR NewsBAR Services

High Quality Adhesive carpet protector

To place an order, simply call us on or send an email to

East Grinstead

Adhesive carpet protector

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BAR News


CMG News

The Commercial Moving Group (CMG) is a dedicated group of companies

within the British Association of Removers that specialise in all aspects

of commercial relocations.

Developed by the CMG Council, the CMG MarketingCommittee together with BARs Commercialdepartment, the strategy is designed to promote andraise the profile of the CMG in the marketplace,including both the public and the private sectors.The ultimate aim of the marketing strategy is for theBS 8522 quality standard to become a pre-requisite of

prequalification for tenders and key criteria in theprocurement of commercial moving services in thepublic and private sectors. This will ensure that CMGMembers will be considered as the primary source forclients selecting a reputable commercial removalscontractor.

Overall, the initiatives set out in the new marketingstrategy are likely to help increase membership of theCMG and strengthen the group itself.

InitiativesThe CMG now wields powerful marketing tools.These are underpinned by its up-to-date dedicated

website (www. barcommercialmovinggroup.co.uk) andwill be supported by targeted marketing literature, all ofwhich will raise awareness of the CMGs high standardsand its brand.

A plan is now in place to further develop key corporatealliances to add to the wide range of strong links theCMG has set up with professional industry associations

which include the British Bankers Association, BritishMedical Association, UK Science Park Association andthe Federation of Corporate Real Estate.

To reach more key decision-makers, over the next yearthe group will be advertising in industry-specific

publications such as PFM magazine (facilitiesmanagement), making contact with 5,000 project

managers in sectors including Commercial Office,Health, Education and Museums, as well as WorkplaceTrends Conference continuing to participate in industryevents such as CoreNet Global UK (corporate realestate), the CPC Conference 2014 (procurement foreducation) and the Facilities Show 2014 (facilitiesmanagement). This month, the CMG will have a stand

at the cross-cutting industry event, Workplace TrendsConference 2013, in London.

In terms of online marketing, so far this year therehas been a steady increase in traffic to the CMG website,

with the number of unique visitors doubling from Juneto August. To help increase traffic and keep the websiteuseful, the CMG plans to add mutually beneficial linksand will also ask Members to link to the site andcontribute content.

CMG Members will also play an important part inrolling out the marketing strategy by being active intheir local markets to promote the CMG, referringclients to the CMG website to help them draw up the

scope of their move.The key marketing messages remain the same,

whether the medium is the Internet, conferences,brochures or word of mouth: all CMG members have acommon aspiration to exceed customer expectations

with their services, through constant dedication toquality and integrity, consistently providing exceptional

levels of service that combine innovation and bestpractice.

Over the course of 2014, the CMGs varied marketinginitiatives will identify the Unique Selling Points of itsMembers as being reputation, experience, security,quality, professionalism, peace of mind, reliability and

predictability.All CMG Members believe that working together is the

best and most efficient way to raise and maintainstandards in the Industry. In the coming months, theambition is that the market will increasinglyunderstand that position and make its procurementdecisions accordingly.

Marketing the CMG in 2013-2014Following wide-ranging discussions with Members of the Commercial Moving Group, the CMG has

presented its marketing strategy for the next year.

For more details visit:www.barcmg.co.uk

Do you have any news to share with R&S readers?Send to: [email protected]

CMG Membership - USPs

ReputationSecurity

Professionalism

Reliability

ExperienceQuality

Peace of Mind

Predictability

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BAR News


CMG News

The Commercial Moving Group (CMG) is a dedicated group of companies

within the British Association of Removers that specialise in all aspects

of commercial relocations.

BAR Training NewsOverseas Group NewsOverseas Group News

The Overseas Group (OG) is a dedicated group of companies within the

British Association of Removers that specialise in all aspects of overseas

relocations.

The following is a summary of the types of certification held at OG Members locations:

As from 1 July 2013, all members of the Overseas Group(OG) must possess either the BS 8564 Standard, or FIDIFAIM, or a higher approved externally audited standard,together with an approved advance payment guaranteescheme to protect all pre-payments made by theconsumer.

The majority of OG Members either already held orhave newly achieved one of the recognised standards.

In a few cases, audit dates have been set but have yetto be completed and these companies have been givenuntil the end of the year to reach compliance.

As part of the OGs aim to ensure complete complianceacross the entire membership, mini audits are beingcarried out at every location of multi-branchcompanies.

The vast majority of the members of the Overseas Group appear to have

embraced the ambitions of the OG Council to demonstrate the specialised and

enhanced skill sets of its members through establishing minimum standards

for membership. At the latest count, only one company has left the OG due to

the introduction of compulsory standards.

OG members comply with qualitystandard criteria

Membership of the Overseas Group currently

consists of 55 Overseas Group Members and

149 International Associates. For more

information about the Overseas Group please

visit www.baroverseas.co.uk

OG Council MeetingThe Overseas Group (OG) Council met on Tuesday 24 September. Look out for minutes of the meetingwhich will be available for Members to view in the MyBAR/Organisation section on the BAR website.

Strong international angle for BAR ConferenceOG Members will be interested to know that there

will be two high-profile international figures whoconsider it important to not only attend but alsoshare best practice at the BAR Annual Conferencein Glasgow next year.

Terry Head, the President of the InternationalAssociation of Movers, will be a speaker at the BARAnnual Conference in Glasgow next year. His talkwill examine the changing face of the overseasremovals market, and in a separate workshop hewill look at the services that BAR Members couldconsider developing or improving in the changingmarket. He brings a wealth of knowledge and

experience to the Conference, heading up a global

association of movers and forwarders of 2,000companies worldwide from more than 170countries.

Errol Gardiner, President of FIDI, is alsopart of the top line-up of speakers that BARhas organised for next years Conference.Based on his international operation experiencefrom running his company New Zealand VanLines, he will run a workshop for Overseas GroupMembers on The Importation and QuarantineProcedures for Inbound Shipments to NewZealand.

To find out more about the

Conference, which takes place

15-17 May at the Glasgow

Marriott Hotel, visit the BAR

website - the online booking

system is now live!

For general Conference

enquiries, please contact the

BAR Commercial department by

email at: [email protected]

StandardHeld

SingleLocation

Head Office*Location

Branch*Location

TOTALS

BS 8564 27 3 4 34

FIDI FAIM 31 13 58 102

ISO 9001 3 1 32 36

*Head Office Location / Branch Location = multi-branch companies.

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BAR News


Training News

BAR Training Services carry out a range of training courses for

removals companies. For more information on all courses, please go to

www.removalstraining.co.uk

Dont forget that once you have completed 35 hourstraining, you need to prepare for the next 5 years, aseach driver will have to have completed another 35hours of training, so it will be an on-going process.

As a training centre BARTS has to be approved by theJoint Approvals Unit for Period Training (JAUPT) to beable to provide Driver CPC training, and we are pleasedto announce that we have been approved for the next 5

years.

With now less than a year to go for all drivers to have completed 35 hours of periodic training, time is fast running out.

JAUPT approval

Driver CPC trainingEach course will be held over one day and will countas seven hours towards your 35 hours.

These courses can be delivered at your premiseswherever you are in the country, including NorthernIreland.

We are also running open courses around thecountry and have set dates from October 2013 to

April 2014, with more dates to follow. The costs per

person for our open courses are: BAR Members: 107and non-members: 135.

We also have five dates for open courses to be heldat Watford, and the costs per person are: BARMembers: 87 and non-members: 105.

Each 1 day course will contain two 3.5 hourmodules and BARTS continue to run 8 modules:Prevention of Physical Risk, Emergency Situations,

Safe and Fuel Efficient Driving, Company Image andCustomer Care, Packing, Manual Handling, VehicleLoading and Risk Assessments.

Dont leave it to the last minute as throughout thetransport industry, they say that there are not enoughtraining places left to train all of the drivers bySeptember 2014.For courses see page 34.

Did you know that regular advertisers in R&S Magazinecan qualify for a free

banner on the BAR website, PLUS your company logo on The Industry

Magazine page.

If you take 5 or more display spaces in any 12 issues, or regularly advertise in

the trade section, you could qualify.

Call Sandra on 0117 957 5400 to register your interest inextra, free promotion

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R&S October 2013