R&S May 2014

www.bar.co.uk

Removals & StorageThe Magazine of the British Association of Removers

May 2014 // Issue 478 // £6

On the coverDublin-based Echo Moving celebrates its 45th anniversary by joining BAR as an International Associate. See page 48-49.

Inside this Issue

Industry News BAR News Features Breaking News

>> What you need to know about Consumer Contract Regulations

>> How to choose online accounting software

Happy Birthday Echo – 45 years old this month

>> Australian work swap at Britannia Movers International

>> How to protect your pension pot

>> Rogers Removals complete Driver CPC Training

>> Armishaws secure seventh quality standard

>> DMotY 2014-15 finalist profiles

>> New removals trade association proposed

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Features

Removals & Storage May 2014

May 2014 Removals & Storage 3

Features

News from Watford

On the cover: Happy 45th anniversary to Echo Moving.

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Contents

ContentsIndustry News

Just a snippet…• How to make the new pension rules work for you• Australian work swap at Britannia Movers International• everywoman Transport & Logistics

Leadership Academy 2014• 25th birthday celebrations at Private

Health Partnership

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Driver CPC training with Rogers Removals R&S talks with Denis Rogers of north London firm Rogers Removals about completing Driver CPC training ahead of the 10 September training deadline. 40

46 European News 62 People News

Diary Dates 52

Memberships Training 5438

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Bishop’s Move salutes two industry veterans Nigel and Roger Bishop, with almost 100 years’ removals experience between them, talk to R&S about how the industry has changed during their long and distinguished careers. 18

• Happy 45th Birthday Echo Moving• How to choose the right online

accounting software for your business• New Consumer Regulations for Distance

Selling around the corner • CDD Relocation flies the flag for

Romania

Features37

50

New Consumer Regulations for Distance Selling around the corner The new Consumer Contracts Regulations 2013 will come into force next month. James Lomax of transport law specialists Backhouse Jones Solicitors explains the changes for companies.

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BAR News

Find out about the finalists for the Domestic Mover of the Year 2014-15, make sure you vote at the AGM on the proposed new Federation of Removers and DED Chris Smallwood on late bookings for removal services.

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Commercial Moving Group News

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Overseas Group News32

BAR Services22

QSS Update

Armishaws Removals and Richard Healey Removals Ltd explain their respective approaches to quality standards.

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BAR News


News from Watford

The 2014 BAR Annual Conference is now nearly upon us, with all eyes expectantly looking towards Glasgow where this year’s event will be held from the 15-17 May. Several industry experts are lined up to treat delegates to what promise to be enlightening talks and workshops during the course of the Conference period. As well as these useful business sessions, delegates can enjoy a selection of social events running from Thursday all the way to Saturday night. Some of the highlights include the Basil Fry Golf Tournament on Thursday, Friday’s funfair night, Saturday’s whisky distillery tour and of course, the Gala Dinner. At the Dinner, the winners of the Domestic Mover of the Year 2014-15 and Commercial Mover of the Year 2014 will be announced. At this stage it looks like both competitions will prove to be close given the high quality of all the finalists. A detailed program of events for the Conference is provided in this issue. To book your place at Glasgow visit www.bar.co.uk/conference2014.aspx The Young Movers Conference 2014 is currently taking place in London, giving the younger members of the industry a chance to network and socialise with their peers and learn valuable skills which will benefit both their companies and their future careers.

There have been changes to both the BAR Rules and the BAR Code. Members should ensure that they are aware of the changes by visiting the MyBAR section of the BAR website. The BAR Membership Survey has now been completed. The results, which promise to raise some interesting points, will be announced and discussed at the upcoming BAR Annual Conference. Members have continued to take up the Primary Authority-endorsed terms and conditions. These terms and conditions provide Members with increased legal protection as well as an excellent marketing opportunity, as BAR is the only trade association with Trading Standards-endorsed terms and conditions. If you have any questions about Primary Authority arrangements, please contact the BAR Regulatory Department.

Removals & Storage is designed on behalf of The British Association of Removers by: Rubicon Marketing Ltd. Tel: 0117 957 5400 Email: [email protected] & Storage is written and edited for the British Association of Removers by Analytica Media. Tel: 0203 235 1800 Email: [email protected]

Follow BAR on:

Contact Details:

Editorial Contributions on all aspects of the removals and storage industry are welcome, together with photographs if appropriate.

Please contact the Managing Editor, Louise Gale on:Tel: 020 3235 1806Email: [email protected]

Advertising For all enquiries and bookings, please contact Sandra Zealand on:Tel: 0117 957 5400Email: [email protected] Deadlines: The booking deadline for all display advertisements for the June 2014 issue of R&S is 9 May 2014.

Subscriptions Removals & Storage is subscribed to by members of the British Association of Removers in the UK and Overseas. Current annual subscription is £48.00 in the UK and £72.00 overseas. Additional subscriptions are available from BAR (see contact details above).

Registered as a magazine © The British Association of Removers 2014. ISSN 0034-4265

All rights reserved. No part of this publication may be scanned, reproduced, stored in a retrieval system or transmitted in part or whole in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the British Association of Removers.

Opinions expressed in Removals & Storage are not necessarily those of the publisher, British Association of Removers.The description of a product or service in this publication does not constitute endorsement by the publisher.The publisher does not accept any responsibility for any claims by advertisers.The articles in this publication are for general information only and are not intended to be advice to any specific person.Readers are recommended to seek professional advice before taking or refraining from taking any action on the basis of the contents of any article in this publication.

The British Association of Removers

Tangent House, 62 Exchange Road, Watford, Hertfordshire WD18 OTG

President: Ian StuddDirector General: Stephen VickersCompany Secretary: Paul Swindon

Contacting BAR Tel: 01923 699 480 Fax: 01923 699 481 General Enquiries: [email protected]: www.bar.co.uk

Commercial Department Tel: 01923 699 483 Email: [email protected]

Consumer Affairs Department Tel: 01923 699 486 Email: [email protected]

Regulatory Department Tel: 01923 699 486 Email: [email protected]

Accounts Department Tel: 01923 699 488 Email: [email protected]

BAR Training Services Tel: 01923 699 484 Email: [email protected]: www.removalstraining.com

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QSS Tel: 01923 699 840 Email: [email protected]

BAR Overseas Group Web: www.baroverseas.co.uk

BAR Commercial Moving Group Web: www.barcommercialmovinggroup.co.uk

The scene at last year’s Gala Awards, Newcastle 2013

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Industry News

May 2014 Removals & Storage

Consumer Contract Regulations 2013 The new Consumer Contract Regulations 2013 will come into force on 13 June 2014, and will affect all contracts agreed on or after that date. The new Regulations replace the Distance Selling Regulations 2000 and the Doorstep Selling Regulations 2008, which have now been combined under the new Regulations. One of the main changes is that the cancellation rights for distance and doorstep selling will be extended to 14 days, though there are no cancellation rights for on premises sales. Peter Stonely, Principal Trading Standards Officer at Peterborough City Council, told R&S: “The new Consumer Contracts Regulations are challenging for many businesses in terms of exactly what they mean and how they affect day to day operations. The relationship between BAR and Hertfordshire Trading Standards, as Primary Authority, will provide BAR Members with guidance that will have legal backing. There is no doubt that we all have much to learn about these new rules but, through Primary Authority, BAR Members will be kept up to date and will be able access business-friendly advice to ensure compliance with the law.” R&S will report on the developments as soon as clear guidance is produced. In the meantime, for more detailed information about the new regulations, see the feature by transport law specialists Backhouse Jones on page 50-51.

Driver and Vehicle Standards Agency launches The Driver and Vehicle Standards Agency (DVSA) has now been launched to replace the Vehicle and Operator Services Agency (VOSA) and the Driving Standards Agency (DSA). The new Agency will be responsible for setting, testing and enforcing driver and vehicle standards in Great Britain, employing more than 4,000 members of staff.

The Chief Executive of the new Agency, Alastair Peoples, said that “by bringing testing and standards services into a single agency we will make life easier for customers by putting them at the heart of the services they rely on and providing a more coherent approach to service delivery.”For more information visit www.gov.uk/government/organisations/driver-and-vehicle-standards-agency

New pension rules could result in hefty tax bill From 6 April 2014 the lifetime allowance (LTA) for pension purposes has been reduced from £1.5m to £1.25m. These changes are likely to affect owners and company directors of removals and storage firms.

The LTA is the limit on the amount of your pension savings that benefits from tax relief. It is not a contribution limit but how much you can have in your pension when you come to retire. If you save over and above the LTA limit then you pay tax on the difference. The new reduction in the LTA means there could be a substantial tax bill for those with pension funds in excess of the new lower limit by the time they retire. The charge that applies to pension benefits in excess of the LTA is 55% on benefits taken as a lump sum (Pension Commencement Lump Sum), or 25% on benefits taken as income (which are also subject to income tax in the normal way).

Protecting the £1.5m allowance rateThere are two options to consider that will allow you to protect the higher allowance rate of £1.5m: fixed protection 2014 and individual protection.

Fixed Protection 2014 (FP14) allows you to keep the £1.5m LTA beyond 2014. It is available to anyone who does not have any of the earlier forms of protection such as enhanced, primary or fixed protection 2012.

However, there is a trade-off when choosing fixed protection, explains Ercan Demilaray of Wellers Accountants: “You will likely have to opt out of any final salary pensions schemes and cease all contributions to personal or defined contribution pension schemes, which may make this a less appealing option for some.” The second option is Individual Protection 2014 (IP14). This is available if

the value of your total pension benefits on 5 April 2014 is more than £1.25m. This value, up to a maximum of £1.5m, will become your personalised LTA. This means that when you draw down any benefits, they will be tested against your personalised LTA, unless your standard LTA (the value your pension benefits can build up to before the lifetime allowance charge is applied) has increased above this level. Benefits that are above this allowance will be subject to the new lifetime allowance charge in the normal way.

For Ercan: “The key difference from Fixed Protection is that you can keep funding your pension after April 2014, or perhaps more importantly, continue to enjoy pension funding from your employer. If you were already above £1.5m by April 2014, then Individual Protection gives you a better deal than Fixed – a £1.5m LTA with no requirement to give up on future pension saving.” According to Wellers, there is no downside to registering for Individual Protection, so anyone eligible may wish to consider applying, since they will get an increased LTA with no trade-off. IP14 can also be registered alongside FP12 or FP14 and therefore provides a safety net to fall back on if Fixed Protection is lost. Applications for IP14 will be allowed until 5 April 2017. This will allow time for benefit values at 5 April 2014 to be calculated to establish your personal LTA. For more information, see www.wellersaccountants.co.uk

The scene at last year’s Gala Awards, Newcastle 2013

Industry News

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The Children and Families Act 2014 has entered into law, heralding changes to parental leave legislation and extending employees’ rights to request flexible working arrangements.

The two key dates for employers are 30 June 2014, when changes to the right to request flexible working arrangements come into effect, and April 2015, when the provisions on shared parental leave come into force.

The Act extends the right to request flexible working to all employees who have completed at least 26 weeks’ work with their current employer. In addition, employers and employees will no longer have to follow statutory procedures when applying for or considering a request for flexible working. Instead, employers will be under a duty to consider requests in a ‘reasonable manner’.

On 30 June 2014, changes to shared parental leave will come into force. Under the Act, existing statutory provisions for maternity leave will not be affected. However, in situations where a mother chooses to end her maternity leave early; her partner will now be able to share the remaining

leave and pay. Mothers will have to provide their employer with at least eight weeks’ notice of the intention to share parental leave.For more information on this and other transport and employment law updates, visit www.backhousejones.co.uk

Consumer protection needed for small businesses The Federation of Small Businesses (FSB) is calling on the Government to give small and especially micro businesses (a business with less than ten employees) the same level of consumer protection when drafting legislation as domestic customers. As it stands, many are disadvantaged compared to large businesses and domestic consumers when taking out a contract with a new energy, telecoms or water provider.

The FSB believes the 2003 Communications Act which regulates the telecoms industry is a model of best practice that could be copied across all regulated industries. Under this law, the regulator treats micro businesses like domestic consumers other than where there are clear reasons not to. This would give a much fairer level of consumer protection to these firms. In addition, the FSB also wants the energy regulator to force utility suppliers to

publish their default tariffs for smaller business customers who currently face difficulties when attempting to switch providers.

The FSB believes that the ‘big six’ should publish their tariffs for small business customers in a clear and transparent way, allowing business owners to make informed decisions on which energy supplier to choose.

Minimum wage to rise 3% The Government has approved a rise in the National Minimum Wage to £6.50 per hour which will take effect in October 2014.

Business Secretary Vince Cable (pictured) has accepted in full the independent Low Pay Commission’s (LPC) recommendations for 2014, which include plans for larger increases in future than in recent years. The LPC has said the rise, the first real terms cash increase since 2008, is manageable for employers and will support full employment.

From 1 October 2014, the National Minimum Wage rates, as recommended by the LPC, will be: • a 19p (3%) increase in the adult rate

(from £6.31 to £6.50 per hour)

• a 10p (2%) increase in the rate for 18 to 20 year olds (from £5.03 to £5.13 per hour)

• a 7p (2%) increase in the rate for 16 to 17 year olds (from £3.72 to £3.79 per hour)

• a 5p (2%) increase in the rate for apprentices (from £2.68 to £2.73 per hour).

Currently the LPC advises Government on changes to the minimum wage each year but does not indicate what the rate should be beyond that point.

Copy and advertising deadlines 2014 for future issues of R&S magazine

Article submission: 2nd of the month preceding publication

Booking of display Adverts: 10th of the month preceding publication

Booking of classified Adverts: 10th of the month preceding publication

Booking of trade Adverts: 10th of the month preceding publication

Artwork for Adverts: 15th of the month preceding publication

The Children and Families Act 2014

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Industry News


Freedom of Information laws could cover contractors

The Government will carry out a consultation on extending the Freedom of Information Act to cover private companies that carry out public functions. A revised code of practice will be published this year to make sure that these companies have freedom of information requirements in their contracts. The Confederation of British Industry has welcomed the announcement, commenting “private providers of public services have been calling on Government to ensure transparency in public contracts.” A recent report from the Parliament’s Public Accounts Committee found that “Government is clearly failing to manage performance across the board, and to achieve the best for citizens out of the contracts into which they have entered.” The report went on to say that Government needs a far more professional and skilled approach to managing contracts and contractors, while contractors themselves need to demonstrate the high standards of ethics expected in the conduct of public business, and be more transparent about their performance and costs.

Freight forwarders welcome HS2 stimulus The British International Freight Association (BIFA) has welcomed HS2 Chairman Sir David Higgins’ (pictured below) report, HS2 Plus. In the recently published report, Higgins reviews the controversial project, and discusses his thoughts on the progress made so far, its ongoing development and his plans for the future.“Statistics provided to us by the Rail Freight Group show that intermodal freight traffic has grown by 60% in the last decade, a trend we think will only continue. A growth rate of 3.3% per annum up to the year 2030 is predicted. Much of the discussion has been about the potential saving in time for the passenger between London and Birmingham and Manchester. BIFA is more focused on the opportunities presented to freight operations with the potential release of West Coast Main Line capacity to intermodal trains,” said BIFA Director General Peter Quantrill. Quantrill argued that the present rail system is becoming increasingly overcrowded and

reaching a capacity crisis that can only be partially met by measures such as increasing train lengths and improving the existing network. The increase in capacity offered by HS2 is seen by many as the single most important argument in favour its development. It is important to remember that while much UK manufacturing is based in the Midlands, the North and the central Scottish belt, higher and higher volumes of non-EU originating or destined ocean containers are being moved by rail through ports in the South and South East, such as Felixstowe, Tilbury, Southampton, Thamesport and the London Gateway.

Industry News


Port of Hamburg gains market share Germany’s largest port, the Port of Hamburg, increased its market share in container traffic in 2013, with an increase in container traffic of 4.4%

Growth at Hamburg contrasts with the situation at the four largest ports of mainland Northern Europe, where container throughput fell by 0.5% to 35.3 million TEU (Twenty-foot Equivalent Unit, the most common unit of measuring cargo capacity).

The Port of Hamburg said its share of container throughput in these four ports now amounts to 26.2% (+ 1.3%), consolidating its position as Europe’s second strongest container port, behind the Port of Rotterdam. In the worldwide ranking of container ports, Hamburg is in 15th position. The Port said the rise in container traffic was mainly a result of growth in transhipment services into the North Sea and Baltic region, and the onset of a recovery in container traffic with Asia, especially in China.

Truck registrations fall, vans power on The SMMT, the Society of Motor Manufacturers and Traders, said truck registrations fell by 27.3% in February, following the surge in Euro 6 purchases towards the end of last year.

Although the Euro-6-induced dip in truck volumes continued in February, the rate of decline slowed from January’s 37% decline. Total commercial vehicle registrations grew 17.5% in February to 13,320. Vans drove the growth of the market, with a 28.2% rise in the month to 11,731 registrations. “Growing van registrations supported the February vehicle market as middle and heavy-weight vans enjoyed healthy registration rises, reflecting improving economic activity,” said Mike Hawes, SMMT Chief Executive.

Registrations of trucks over six tonnes continued to decline as the market adjusts to new Euro-6 legislation. This trend is expected to continue for some months.

Freight rates under pressure again… Following three consecutive months of price rises, container freight rates for East-West trade declined in February, according to shipping consultancy Drewry.

Rates came under most pressure on the Asia-Europe trade routes, which weakened following a rapid rise in the run-up to the Chinese New Year. Drewry’s Asia-Europe Westbound Freight Rate Index dropped 12% in February to $2,992 (£1,805) per 40ft container, and weekly data from the World Container Index assessed by Drewry indicates that the pricing erosion continued into March.

Spot rates on the trans-Pacific route also shed some gains with Drewry’s Transpacific Eastbound Freight Rate Index easing 3% over January to $2,669 (£1,610) per 40ft unit. As a consequence, Drewry’s East-West Freight Rate Index, a weighted average of spot rates across the trans-Pacific, trans-Atlantic and Asia-Europe/Mediterranean trades, shed 8% in February to average $2,255 (£1,360) per 40ft.

“The General Rate Increases lined up on both the Asia-Europe and the trans-Pacific trades will struggle to lift rates to sustainable levels unless carriers take drastic measures to tighten capacity while accommodating the ultra-large vessels scheduled to join these trades this year,” said Simon Heaney, senior manager of supply chain research at Drewry. Deliveries of new ultra-large ships are expected to add to the existing overcapacity and put rates under further pressure.

…as shipping alliance cleared in the USIn response to the overcapacity in the market, the world’s three largest shipping lines, Maersk Line, MSC Mediterranean Shipping Company and France’s CMA

CGM have agreed to pool about 250 ships on the Asia-Europe, trans-Pacific and trans-Atlantic routes.

The P3 alliance will have more than 40% of Asia-Europe and trans-Atlantic trade and 24% of the trans-Pacific market. The Federal Maritime Commission (FMC) approved the alliance in March, for routes to and from U.S. ports. Maersk expects approval from China and the EU in the coming months, following which the P3 alliance will be operational.

However, the US Shippers Association has criticised the decision, telling the FMC: “in the case of the trans-Atlantic, it is a short step to the 50% mark and beyond, where the P3 would have a controlling share of the market, which would be a very dangerous and detrimental situation. It is just a matter of a short time before the P3 controls the trans-Atlantic market.”

Although the FMC allowed the alliance to become effective, it also insisted on a number of special reporting requirements from each of the lines involved, to enable close monitoring of the agreement.

The European competition authorities are expected to examine the P3 alliance in the context of EU competition rules. The Global Shippers Forum has warned:

“If the P3 were to proceed in its current form, the structure of container shipping markets serving EU and global trades would be fundamentally changed, including the possibility of eliminating effective competition.”

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Industry News


Industry News


RHA urges new focus for enforcement… The Road Haulage Association is urging a refocusing of the DVSA business plan in respect of enforcement, to highlight serious offenders, particularly targeting the falsification of drivers’ hours records with the support of the police. The RHA is also requesting a detailed analysis of the enforcement results of the joint Met Police/DVSA Industrial HGV task force in London, to build a picture of those elements of the truck operating sector found to be offending. The Association said that the Highways Agency should analyse its data more productively, to highlight the major causes of problems on its network involving HGVs so that targeted improvements can be made.

…and raises concerns over decline in truck testsThe Association has also voiced its concern over DVSA data pointing to a 40% reduction in the number of targeted and random checks of non UK-registered HGVs since 2010. There has been a 27% fall in UK truck checks in the same period.

Taking roadworthiness stops for 2012/13, checks fell by 37% for non-UK registered trucks compared to two-years previously. Checks on non UK-registered trailers fell by 31%. For the RHA, one problem is the relative lack of sanctions that can be imposed on foreign operators; in the shape of penalties and also regulatory sanctions for serious offenders. While recognising the progress that has been made in enforcement against foreign operators over the past four years, the RHA is now urging the DVSA and the police to take stronger action.

DVSA updates test certificates The Driver and Vehicle Standards Agency has launched a new version of test certificates for trucks, trailers, buses and coaches – the VTG5, VTG5A and VTP20. These test certificates have been updated to comply with EC Roadworthiness Directive 2010/48. The Directive requires test documents to capture three new elements of information not previously recorded by these certificates: country of registration, the Vehicle Identification Number verified by the vehicle manufacturer’s plate, and an odometer reading – recorded at the time of test where an odometer is fitted in the cab. The new version certificates currently carry the old VOSA logo and will be updated with the DVSA logo when stocks run out.

It said this will take the utilisation of gas in the freight industry from small scale to mainstream use. The move towards gas powered HGVs with either liquefied natural gas or compressed natural gas and ultimately biomethane will ensure that the freight sector can contribute to national Government carbon reduction targets whilst delivering essential goods and services, the FTA said. An increase in the use of gas HGVs will also help improve air quality in towns and cities. In the last Autumn Statement announced in December 2013, the fuel duty differential between the main rate of fuel duty and the rate for road fuel gases was maintained until March 2024. However, more needs to be done to break down further barriers to take-up.

“The recent commitment by government on the duty differential for gas provides much needed confidence for the freight industry to invest in dual fuel and dedicated gas vehicles. However, there is a lack of public refuelling infrastructure for gas vehicles which limits progress,” said an FTA spokesperson. The recommendations from the Task Force include providing Government support for the establishment of a strategic network of gas refuelling infrastructure.“Delivering certainty for investment in this alternative fuel is crucial to its development over the coming years,” said Mike Hawes, Chief Executive of the Society of Motor Manufacturers and Traders. “Now, with Government support and investment in the necessary infrastructure, vehicle and technology developments can be made with greater confidence.”

Government needs to act on gas HGVsThe Freight Transport Association (FTA) is urging the Government to act on recommendations from the Department for Transport’s Low Emission HGV Task Force to increase the use of biomethane in HGVs.

Transport Minister Stephen Hammond has announced that both theory and practical driving tests will now only be available in English and Welsh.

Previously, candidates could take theory tests with a voiceover in one of 19 languages, as well as use interpreters on practical tests. The changes come after a public consolation took place in 2013, in which 70% of responses supported removing the foreign language option from testing.

Birmingham City Council is set to implement a pilot 20mph speed limit scheme, covering significant parts of central, east and south Birmingham.

The ‘20 is Plenty’ pilot is designed to demonstrate the road safety and wider benefits of lower speed limits after recent public consultation showed strong support for such measures near schools but mixed backing for a more widespread approach.

The whole of the city centre inside the ring road, plus all or part of Aston, Nechells, Ladywood, Edgbaston, Harborne, Selly Oak, Bournville, Moseley and Kings Heath, Springfield,

Sparkbrook, South Yardley, Bordesley Green, Washwood Heath and Hodge Hill wards, would be covered by the pilot.

The exact area is still to be determined and will be subject to detailed local consultation later in 2014. It is likely to be logically defined by natural geographical boundaries such as the road pattern rather than exactly following ward boundaries.

Detailed consultation will take place in spring and summer 2014 on which roads will become 20mph. The 20mph limits are not expected to apply on main roads.

End to foreign language driving tests

Birmingham set for 20mph limit

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Industry News


David Preston, General Manager Crown Fine Art

Crown Fine Art is an expert in transportation, storage, installation and de-installation for art galleries and museums, and also serves auction houses and private collectors.

Liam Sharkey Thomas, 22, and Liam Martin, 18, will have the opportunity to train as Crown Fine Art technicians and earn permanent contracts. The pair

will report to the Warehouse Manager of Crown Fine Art’s facility in London, and will each be assigned two mentors from within the company, whose feedback will form part of a continuous appraisal. General Manager David Preston said: “There is a high rate of unemployment amongst 18-25 year-olds in this and many areas of London; and in our experience there is a big pool of talented young people who are just waiting to be given a chance.” Having undergone an initial assessment prior to being selected, Crown’s new recruits will work full time and undergo structured training over a three-year period which, subject to successful development and meeting key performance indicators, will see them become skilled workers and key members of the organisation as the business grows.For more information visit www.crownfineart.com

Crown Fine Art introduces new apprentices Crown Fine Art, a division of Crown Worldwide Group, has announced a new apprenticeship scheme consisting of three-years of training in the handling and packing of fine art. The company has also unveiled the first two students of the new scheme.

Industry News


Government to seek public feedback on A14 tolls The Highways Agency is due to submit its Development Consent Order application this autumn for the £1.5bn A14 Cambridge to Huntingdon improvement scheme in Cambridgeshire. Construction work is expected to get underway in late 2016, with the road opening to traffic by the end of the decade.

The preferred route of the scheme will be announced in the summer, ahead of the Agency submitting its final plans for the scheme to the Planning Inspectorate in the autumn. Ian Parker of the Highways Agency’s A14 Cambridge to Huntingdon project team, said: “last year’s consultation into options for the A14 scheme resulted in a huge amount of interest and a large public response. At the time, charging a toll to use the road was one of the issues we consulted on and many of the

responses we received focussed on that aspect of the proposals.” The Highways Agency now wants to consult public opinion on the question of tolls before the summer announcement on the preferred route of the road is made. This pre-application consultation was due to begin as R&S went to print and will continue until 15 June. It will provide information about why the improvements are needed and specific details of the scheme, before requesting public feedback in the form of an online questionnaire.

Trade Association Forum IncorporatesThe Trade Association Forum (TAF) has now officially incorporated, and become the Trade Association Forum Limited. The TAF was launched in 1997 after former Deputy Prime Minister Lord Heseltine called for stronger and more effective trade associations in his role as President of the Board of Trade. Lord Heseltine was on hand last month to host the launch of the Trade Association Forum Limited in the House of Lords. He commented that: “This is a good moment as a more optimistic economic mood creates a background for an expanding economy.” Isabel Martinson, TAF Chairman, said: “This is a very exciting time in the ongoing development of the Trade Association Forum, as we consolidate its position as the voice of the Trade Association sector and the lead body for recognising excellence.” Some 150 trade association member representatives and VIPs attended the launch event alongside BAR President Ian Studd and BAR Director General Stephen Vickers who was present at the launch in his role as Director and Vice Chairman of the newly incorporated Association. The TAF has now moved premises to Capital Tower, 91 Waterloo Road, London SE1.For more information visit www.taforum.org

25-year celebrations for PHP BAR Affiliate Private Health Partnership (PHP) is currently celebrating its 25-year anniversary. The West Yorkshire-based health market experts are marking the occasion by rebranding the company and creating a new, up to date website. The firm started the year by hosting an anniversary lunch event attended by long-standing clients, suppliers, introducers and trade associations as well as some staff as a thank you to many of the people who have supported the company along its way. Founded in 1989, PHP has been assisting clients with private medical insurance and health related products and services. The company survived a major fire in 1991 before embarking on a process of expansion and acquisition starting in 2002 after the retirement of one of the founders of the company. This growth encouraged PHP to move to new, modern offices in Baildon in 2008 to consolidate all

staff on one site. Florence Nightingale was originally the focal point of PHP branding. However, as Jan Lawson, Group Managing Director at PHP, explained to R&S: “Over the years as generations change Florence isn’t as well-known a figure as she was, and some people were mistaking our logo as being linked to a hospice or something religious. So we decided to update her, but a key part of what we do in advising clients on the most suitable health scheme is still about illuminating a complicated market with lots of options and choices, helping to guide them through the complexities. Hence, Florence’s candle has grown up and become a powerful lighthouse.” Jan says that the new website, another aspect of the firm’s rebranding, is expected to launch in the second quarter of this year and will give access to wide range of medically validated fact sheets on vast array of treatments and conditions as well as details

of PHP’s expanded range of occupational health services and absence management tools.For more information visit www.php.co.uk

Help when you need it!

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Industry News


Government to seek public feedback on A14 tolls The Chartered Institute of Personnel and Development (CIPD) is recommending that the Government bans

employers from using exclusivity clauses for zero hours contract workers, unless they can demonstrate a compelling business reason for using them.

Zero hours contracts under fire

The Government’s consultation on zero hours contracts closed in March, having received more than 30,000 responses. The 12-week consultation focused on exclusivity in employment contracts and lack of transparency for employees. A growing number of employers and individuals are using zero hours contracts, with the latest Office of National Statistics estimates putting the number at 580,000. In its submission, the CIPD recommends the Government considers introducing a right for zero hours contract workers to request a minimum number of hours per week after they have been working for an organisation for at least 12 months. In addition, the CIPD is calling for an amendment to the Employment Rights Act to require that workers and not just employees have the right to receive a

written copy of their terms and conditions not later than two months in employment .This would help provide greater clarity for both parties on the issue of employment status and the associated employment rights. The CIPD’s response was informed by research which showed that zero hours workers are more likely to be satisfied with their work-life balance (65%) compared to all employees (58%), are less likely to feel under excessive pressure every day (8%) compared to all employees (13%) and have comparable job satisfaction (60% compared to 59% for all employees). However it also found that a minority of zero hours workers (15%) say they are only sometimes allowed to work for another organisation when their primary employer has no work available and 9% say they are

never able to work for another organisation in these circumstances. The Institute of Directors has called for heavy restrictions on exclusivity contracts, but not an outright ban. Business Secretary Vince Cable said: “it is clear that a growing number of people are using zero hours contracts. While for some they offer welcome flexibility to accommodate childcare or top up monthly earnings, for others it is clear that there has also been abuse around this type of employment, which can offer more limited employment rights and job security. We believe they can have a place in today’s labour market and are not proposing to ban them outright, but we also want to make sure that people are getting a fair deal.”

Full UK and European Pay-as-you-go Coverage Visit us at the BAR Conference Exhibition Hall

Help when you need it!Nationwide Transport Breakdown Services will get you moving

Industry News


Do you have any news to share with R&S readers?Send to: [email protected]

BIFM calls for more action on apprenticeships Gareth Tancred, Chief Executive Officer of the British Institute of Facilities Management (BIFM), has welcomed the extra funding for apprenticeships announced in this year’s Budget.

Stating the FM industry’s commitment to providing meaningful jobs for young people, he said that the industry pledged over 10,000 apprenticeship places in 2013. “Apprenticeships are key to addressing skills shortages and creating opportunities for young people. This £85m initiative will be good for FM firms, particularly SMEs,” he said. In his Budget statement the Chancellor, George Osborne, announced new funding packages to further encourage small businesses to take on more apprenticeships and to support degree level and postgraduate apprenticeships. Extra funding will support demand for the Apprenticeship Grant for Employers scheme in 2014 to 2015, which will focus entirely on small businesses (those with fewer than 50 employees) from January 2015. Employers who have not had an apprentice in the past year can receive a £1,500 grant for up to the first ten apprentices they employ in their business.If you are interested in taking on apprentices in your business, please contact the BAR Commercial department at [email protected]

Swapping Worcestershire for Western Australia

The swap was suggested by Chess’ Managing Director Kim Moseley during a recent visit to the UK. Kim saw a work-swap as a mutually beneficial decision: “Each business learns more about the other plus the staff member on exchange gets a great experience – which ultimately leads to the development and benefit of the individual and both companies in providing a better service for our mutual customers.” Nathan had previously spent almost three years working for Britannia Bennetts, part of Britannia Movers International’s network of UK companies, partly during holidays from college.

He enjoyed being able to experience removals in another country, and comparing the British and Australian industry. “There is a lot more import and export work which means understanding correct international packing requirements. I love that fact that nearly every house we deliver to is single storey – no stairs makes it so much easier,” he said. Nathan (pictured) was surprised by the distances involved in day-to-day moves in Australia compared to the UK. “They have a really different view of what long distance is; long distance is really long. A three-

hour trip to Busselton is ‘just a bit of a drive,’” he explained. Though he missed his family and friends, Nathan enjoyed his time in Perth. “I’ve certainly enjoyed the weather. Working at Chess Moving has been terrific.” For more information on these two companies see www.britannia-movers.co.uk and www.chessmoving.com.au

Britannia Movers International’s Nathan Bass was recently given the chance to experience the removals industry Down Under in a work-swap between Britannia Movers International and Perth-based Chess Moving.

Anglo Pacific greets young travellers

International shipping company Anglo Pacific recently joined over 10,000 young travellers for London’s largest free travel event: the TNT Travel Show. As a specialist Southern Hemisphere mover, Anglo Pacific has been present at every show since 1983. Baggage Manager Bianca Fisher explained that “this lengthy relationship stays strong as we both target the same audience – young mobile 18 to 39s who have a zest for life and money to spend on

broadening their horizons.” With more than 60% of Anglo Pacific’s business accounted for by Australia and New Zealand, and the nationality breakdown of the TNT Travel Show, 64% Aussie and Kiwi, the fit could hardly be more perfect.

The company send an all-Australasian team to the Show, and given the fact that most will have shipped a carton or two of excess belongings home at some point themselves, they know exactly what their customers want. Anglo Pacific also gave away five free tea cartons at the Show, shipped via sea, to anywhere in the world. Surprisingly enough, the lucky winners of the competition came from Australia and New Zealand. For more information visit www.anglopacific.co.uk

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Industry News


Commercial Mover of the Year 2014 finalist Harrow Green has won a two-year office relocation contract with Wakefield Council.

Harrow Green wins Wakefield Council contract

Following a competitive tender process through the Pro 5 framework agreement, the company secured the contract which will cover a wide range of buildings and facilities or varying sizes across all areas of the Wakefield district. Harrow Green has a history of business with Wakefield Council, having previously managed the move

of the City Centre Library to its new home at Wakefield One in 2012. Andy Crawford, Harrow Green’s manager for the contract, said: “We are very pleased to have the opportunity to work with the Council again. We will ensure the Council and its staff receive excellent service from our Leeds office.”For more information visit www.harrowgreen.com

Nomad’s new Euro 6 hits the road Nomad International Relocation has recently taken delivery of a brand new Euro 6 tractor unit for its fleet, pictured here on the Greek island of Crete on its very first job! The Peterborough-based company offers

removals both in the UK and overseas, with dedicated services to Greece and Italy, where it maintains its own teams and vehicles to ensure a truly door-to-door service. For more information see www.nomad-relocation.com

Industry News


JT & Sons help local fire brigade Winners of the 2013 Commercial Mover of the Year Award and finalists for the upcoming 2014 Award JT & Sons Relocations have been donating old vehicles to the Surrey Fire Brigade. The vehicles are donated for use as training aides for the staff of the fire station. After collecting them free of charge, the fire service can use the vehicles to simulate a variety of emergency situations to allow the firefighters to practice fire-fighting techniques and their handling of rescue tools such as the ‘jaws of life’. The 2013 Commercial Mover of the Year winner has donated two vehicles in the past year, as the fire brigade do not have access to many commercial vehicles for training purposes. Timon Thorncroft, Managing Director at JT & Sons, told R&S that though he could sell the vehicles on for a small profit, he prefers to help the local emergency crews train for worst case scenarios. This way, “If any removals drivers are unlucky enough to be involved in an accident, the fire crews will know what to do,” he said. For more information see www.jtsrelocations.com

Britannia Anchor Removals relocates to new premises

The new Wardley premises boasts 11,050 square feet of floor space holding 350 containers – three times the amount of the former unit. The new facility is self-contained and, when fully operational, will boast 24 hour CCTV, as well as intruder, fire and duress protection. Speaking of the relocation, Managing Director Chris Smallwood stated: “like any major expansion,

this move comes with risks, especially when there are still no credit or support facilities offered by the banks or by the Government. But, we are putting our trust in a very robust five year business plan that reflects growth in the market place year on year, knowing that staying where we were would run the risk of us stagnating as a business.”To find out more visit www.anchorremovals.co.uk

Britannia Anchor Removals has secured new premises for their operations in domestic, overseas and commercial removals storage. The new facility in Wardley Industrial Estate, Salford, is on the main A580 East Lancashire Road artery between Manchester and Liverpool with instant access to the M61 and a short journey to the M60 Manchester outer ring road.


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Industry News


everywoman in Transport & Logistics Leadership Academy The 2014 everywoman in Transport & Logistics Leadership Academy will take place on 26 June at the De Vere Staverton Park Hotel, Daventry.

Of the 1.55 million people employed in logistics just 24% are women and there are still relatively few women at the higher levels of the industry. The Academy is for female future leaders and provides them with insight, knowledge and practical skills that will enable them to accelerate their careers. Designed to make a real difference to the performance of leaders and future leaders and increase productivity, attendees will meet other women who are enjoying success and will be encouraged to take control of their personal professional development. The one-day conference will feature a keynote

speech and a lively panel session with inspirational women in the industry, including everywoman in Transport & Logistics Awards winners. The afternoon will see practical and interactive sessions on exploring Transactional Analysis – transforming communication and Limiting Beliefs – discovering what beliefs are holding women in the industry back.BAR Members can take advantage of a 20% discount by using the promotional code: BAR.For more information and to book your place visit www.everywoman.com/tlacademy

everywoman in Transport & Logistics Leadership Academy 2013– senior leaders and past Awards winners share their insight

Industry News


A new generation is moving up at Bishop’s Move, as Roger and Nigel Bishop retire after overseeing a period of unprecedented growth and expansion.

New era for Bishop’s Move at 160

Bishop’s Move is the largest family owned business removals firm in the UK, and a founder member of BAR. In 2014, the sixth generation of Bishops is moving to the fore, as Roger and Nigel Bishop retire from their executive positions in the company. Al Bingle, the group’s first managing director from outside the family, will continue to steer the company as it moves into this new phase in its history, just as the removals market picks up and Bishop’s Move’s franchise strategy pays increasing dividends. “The key elements that have made Bishop’s Move a success in the last 160 years are still in place today,” Nigel Bishop says. “Above all, everyone working here has a real pride in working for the family business. There is a level of loyalty here that you will only find at family businesses. The staff all know that we will be there for them and we know that they will be there for us. Although they may not all be Bishops, for us they are family.” While Roger and Nigel are retiring, family members are still very present on the Board and in management, including Board members Grant Bishop, Neil Bishop and Peter Bishop. Nigel’s daughter Nicki and Roger’s daughter Louise also play important roles at the group, Nicki as marketing manager and Louise as online marketing manager. Bishop’s Move was founded in 1854 by J. J. Bishop, a farm labourer from Norfolk who originally came to London to join Robert Peel’s police force. After a short time as a ‘bobby’, JJ became a greengrocer in Elizabeth Street, London, SW1. The business then grew into a household furniture removals and storage, based in a small yard in what was the village of Pimlico. 160 years later, and the company currently employs over 350 people across the UK and Europe, with 13 franchises also operating under the brand. People are

at the heart of Bishop’s Move’s success and the company consistently reports some of the highest customer satisfaction rates of any removal firm.

Franchise business modelThe company’s franchise strategy has been key to its expansion. Bishop’s Move set up its first franchises when it began distributing furniture nationwide in the recession in the 1980s. It expanded its network after it was selected by Agility GRMS as one of its main suppliers for the Ministry of Defence removals supplier agreement (which through the Agility QC programme has helped Bishops achieve the highest levels of service and constant audit). All of Bishop’s Move’s franchises have to be BAR Members, and many of them are also family-owned. “The franchises cover areas where we do not have branches,” Roger says. “It gives us an additional two dozen vehicles in Bishop’s Move livery, which raises our brand exposure and allows us to reach new areas.” “Two or three of our franchises now have up to three trucks a week going into Europe because of corporate moves from Bishop’s Move and the MoD supplier agreement,” Nigel says. “It means they can access new markets. We don’t take over the existing businesses of our franchisees; they run their companies in tandem with being a Bishop’s Move franchise. The arrangement with our franchisees works to our mutual benefit and there is a lot of respect between us and our partners.” As well as expanding its franchise network, the company’s continuous investments in new vehicles, up-to-date IT and training have helped it emerge as one of the leaders of a very competitive market and prosper through all the ups and downs of the Britishproperty market. Roger and Nigel have also not been

shy to look outside the family for the talent needed in today’s business world. “As business in general gets faster and more complicated, we have brought in experts in certain key areas such as finance and marketing,” Nigel says. At the same time, the next generation of Bishops is clearly interested in coming into the business and developing it. For example, Bishop’s Move has developed a strong presence in social networks; following its recent move of the current Archbishop of Canterbury from his former diocese in York, the company had over 90,000 tweets! Roger explains that it is very important in a family-owned business that each family member has a specific interest and responsibility, as well as being committed to growing the business as a whole. “We’ve been planning for the succession for at least three years, and we believe we are leaving Bishop’s Move in very capable hands!”

Intermovers Malaysia relocates LEGO artwork Intermovers Malaysia has taken charge of a delivery of unique LEGO artwork, created by Australian artists Claire Healy and Sean Cordeiro. The works, all made entirely out of thousands of LEGO bricks, were fragile and needed to be export packed and crated for their journey from Kuala Lumpur, Malaysia to a new art exhibition in Sydney, Australia. Julien Wilkinson, Intermovers’ International Move Specialist, said: “The client came to Intermovers after a recommendation, as we had previously shipped artwork to Tokyo and London for similar events.” This shows the importance of high quality service and the role reputation and word of mouth can play in securing future business. Julien plans to run a competition in June on Intermovers’ Facebook page to see if anybody can guess how many LEGO bricks were used to create the artwork. The winner of the competition will receive a signed print from the artists. For more information visit www.intermovers.com

To read more about Roger and Nigel Bishop’s careers, see their profiles in the People News section on page 62.

For more information, see www.bishopsmove.com

Mid 1920’s Spanish Embassy Move

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Industry News


Mid 1920’s Spanish Embassy Move

Industry News


Housing market set for strong summer Price increases have remained strong across the housing market in recent months, and ahead of the key moving season there are indications that more sellers are now putting their properties on the market.

According to Rightmove, the national average asking price of property coming to market hit a new record high of £255,962 in March, up 6.8% (+£16,251) on last year. Rightmove said that after a time-lag of several months where increased buyer activity outstripped new seller supply, rising prices appear to be having their effect on homeowners’ equity, confidence and ability to trade up, down or out. A total of 114,996 new properties advertised in the March, up 3.4% on February and up 8.7% on last year. Miles Shipside, Director and Housing Market Analyst at Rightmove said: “this is great news for buyers who have been starved of fresh stock in popular locations, and the greater choice available to buyers will hopefully mitigate the upwards price pressure that some sellers have been able to exert. With local markets displaying different supply and demand dynamics it remains to be seen if the type of property coming to market is what buyers are looking for, but at a macro level the imbalance between supply and demand is starting to be addressed.” Halifax also expects an increase in supply. It said house prices fell by 1.1% in March but prices in the three months to March were 8.7% higher than in the same three months last year. Mortgage Director Stephen Noakes said: “the recent strengthening in house prices is increasing the amount of equity that

many homeowners have in their home. This will potentially encourage and enable more owners to put their property on the market for sale over the coming year, therefore boosting supply and easing pressure on prices.” Halifax noted that home sales increased for the tenth successive month in February to 108,940, 32% more than in February 2013. In February there were 70,309 mortgage approvals for house purchases, a rise of 34% on the year. The National Association of Estate Agents (NAEA) Housing Market Survey for March showed that the average number of sales agreed per branch continued to improve, up from an average of nine sales per branch in February to ten in March. The proportion of First Time Buyers increased to its highest level in four years to 29% in February, butfell back to 25% in March. Meanwhile, figures from the Land Registry for February showed an annual price rise of 5.3%, taking the average property value in England and Wales to £170,000. The monthly change from January to February was an increase of 0.7%. In terms of transactions, the Land Registry said that in December, the most up-to-date figures available, the number of completed house sales in England & Wales increased by 33% to 75,182 compared with 56,697 in

December 2012. The number of properties sold in England and Wales for over £1 million in December 2013 increased by 44% to 898 from 624 in December 2012. Nationwide said that UK house prices increased by 0.4% in March and were 9.5% higher than in March 2013. Chief Economist Robert Gardner said: “record low mortgage rates, improved availability of credit and the brighter economic outlook are all leading to increased demand for housing.

However, the upturn in the supply side of the market continues to lag far behind, with the number of new homes being built in England still around 40% below pre-crisis levels, which was already insufficient to keep up with the increase in the number of households being formed.” Meanwhile, according to official figures from the Office for National Statistics, UK house prices grew by 6.8% in January 2014 compared with a year earlier, up from 5.5% in December 2013. House prices grew by 7.1% in England, 6.9% in Wales, 1.4% in Scotland and 2.7% in Northern Ireland. House price growth was increasing strongly across some parts of the UK, with prices in London again showing the highest growth. Annual house price increases in England were driven by rises in London (13.2%), the South East (7.1%) and the West Midlands (5.3%).

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Industry News


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BAR News


BAR ServicesBAR Services

BAR Services to launch new products at BAR Annual ConferenceIt is already May and not only does that mean we have two spring bank holidays to look forward to, but it also means that the BAR Annual Conference 2014 is fast approaching. The Conference is an important weekend in the BAR Services calendar as it is the perfect environment for the sales team to meet their customers face to face and discuss the services available, as well as any new products that are being introduced to the market.

The Conference at the Glasgow Marriot will be attended by BAR Services General Manager Miranda Hyder whom many of you will know from previous years (18 of them to be precise). Miranda feels the Conference experience is an extremely positive one, providing her team with an opportunity to talk in depth to their customers about what products and services they need as well as being able to give them specialist advice. The BAR Services sales team do not want to be just faceless voices at the end of the phone and the Conference weekend, according to Miranda, not only builds on and improves existing relationships but also helps to foster new ones. This year alongside Miranda, Accounts Manager Tim Oliver and Sales Executive Suzy Barrack will also be available for you to speak to. Tim will have visited many Members over the last few years and with Suzy now also on the road her face will be a familiar one (or perhaps you may already remember Suzy from her dance floor moves in Newcastle last year!). Whilst the BAR Services team will be looking forward to letting their hair down at Friday’s Funfair and Saturday’s Gala evening, Suzy is clear about the real reason for the Conference: “I enjoy meeting people in a much less pressurised environment,” she says. “We are all away from our normal working, office environment and can therefore discuss business in a more relaxed way.”

New products to be unveiledAlthough it is a busy few days of workshops and meetings, the BAR Services exhibition stand is well worth a visit this year as the team will be unveiling two brand new products that will be of interest to the delegates. Inspired by a wardrobe carton currently being used by White & Co, a new style

garment box with a ‘drop down’ door is being launched. The benefits of this new product are that although it is the same size and the same price as the existing wardrobe carton, the inventive door design ensures greater strength and stability ensuring better protection. Ian Palmer of White & Co said: “The new style Transit Wardrobe cartons are significantly stronger than the previous design.” The drop down flap gives the carton a much greater degree of rigidity than its predecessor, allowing it to be stacked and stacked upon. “It cannot be packed as quickly, but this is more than made up for by the ability to reuse the carton. With careful assembly we are now achieving multiple uses rather than the single use of the previous model,” said Ian.

BAR Services will also be promoting an Italian designed floor protector manufactured in a pliable material that is not only anti-slip but will absorb all excess liquids, is not toxic and doesn’t leave any residue. If this isn’t enough of a reason to visit the stand then BAR Services will also be running a prize draw for you to try your luck in. If you are not attending the Conference and would like further information on either if these products please ring the sales team on (01342) 870087 or email [email protected]. If you are attending, then Miranda, Tim and Suzy look forward to seeing you either in the Exhibition Hall during the day or on the dance floor during the night.

For prices and availability, please contact BAR Services on: 01342 870087 or email: [email protected]

The Glasgow Marriot Hotel, venue for the 2014 BAR Conference


BAR NewsBAR Services

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BAR News


Congratulations are due to the following three BAR Member companies who have successfully qualified as finalists for the Domestic Mover of the Year 2014-15 award:

• Britannia Lanes of Somerset & Bristol• Kilmarnock Removals International• Reddaways Removals Ltd.

These three companies achieved the highest scores of six shortlisted companies in an independent telephone ‘mystery shopper’ evaluation. The three finalists will now provide a list of five recent customers, three of whom the independent judges will contact to conduct a customer satisfaction survey. Each judge will contact one customer from each remover. The scores from all three rounds will then be totalled to provide an overall final score for each company, determining a winner.

Certificate of MeritWell done also to the following companies who have been awarded a Certificate of Merit:

• Bournes• Britannia Thomas Casserly’s• Maidman’s Removals & Storage

The results of the Domestic Mover of the Year 2014-15 award will be announced at this year’s Gala Dinner on Saturday 17 May. R&S wishes the best of luck to all three finalists!

DomesticMover of the Year 2014-15

Originally founded in 1974, the team at Britannia Lanes of Somerset & Bristol believe that every customer is as important as the last. Backed up by a focus on training and investment in vehicles and facilities, the company strives to consistently provide the best quality customer service.

Britannia Lanes has two accredited trainers delivering everything from manual handling to driver CPC and sales training. With the objective of continuous improvements to facilities and services, the company has spent over £2m during the last 14 years to upgrade its vehicles, buildings and infrastructure.

The size and type of Britannia Lanes’ work varies from moving one item around the corner to relocating mansions to the other end of the country. Somerset & Bristol encompass every type of client there is, as the company believes that trying to specify too narrow a market limits its ability to succeed.

Britannia Lanes currently holds the BSI Kitemark, BS EN 12522 and BS EN 14873 standards, underlining its professional approach and constant efforts to expand its services.

Britannia Lanes takes great pride in its local community links, and the company sponsors various clubs and societies in the local Bridgwater and Bristol areas. The company’s response to the recent flooding in the Somerset area highlights just how important the community relationship is. Britannia Lanes was heavily involved in the first response to the flooding, opening on a Sunday in February and providing free storage and materials to assist local relief efforts. It is this sense of community, along with training, investment and most importantly its staff, which make Britannia Lanes of Somerset and Bristol such an outstanding company.

Founded: 1974- Current depot was opened in 2000Location: Bridgwater, SomersetName(s) of Principal(s): Angus and Maria Russell (husband and wife)Number of Employees: 19Number of Vehicles: 8 in total: 5 x LGV’s, 2 x Lutons and a panel van Size of Warehouse(s): 8,000 sq feet, comprising 8,000 sq feet of self storage over three floors, 234 steel fire safe containers and 70 wooden containers

Britannia Lanes of Somerset & Bristol

Kilmarnock Removals began life in the 1973 not far from their current location in East Ayrshire. As the need for warehouse height increased due to the growth of containerised storage, the company relocated to its current premises in 1982, at the same time securing BAR Membership. Matt Purdie & Sons acquired the business in 2009 when the original owners decided to retire.

Kilmarnock Removals has obtained the BS EN 14873, BS EN 12522, BS EN 15696, BS 8522 and BS 8564 quality standards, illustrating the company’s commitment to professional service.

The Kilmarnock warehouse is split between 300 storage containers and 150 self store rooms with more additions planned in the run up to summer 2014.

Kilmarnock Removals places great importance on the quality of its staff, 50% of whom have been with the company for 20 years or more. The owners of the company see the achievement of being selected as a DMotY 2014-15 finalist as a reward for the constant dedication and hard work of the entire Kilmarnock team.

Founded: 1976 (acquired by Matt Purdie & Sons in 2009)Location: Kilmarnock, East AyrshireName(s) of Principal(s): Matt Campbell and Matt Purdie Number of Employees: 13Number of Vehicles: 6Size of Warehouse(s): 14,500 sq feet, comprising 300 storage containers and 150 self store rooms

Kilmarnock Removals International2014-15

FINALIST

DOMESTICMOVER OFTHE YEAR

2014-15

FINALIST


Main Sponsor:

2014-15

WINNER



BAR News

Reddaways Removals are a family run business based in the heart of Devon. The company prides itself on consistently delivering a high level of customer service, as well as maintaining good relations with its clients. The high level of repeat business and recommendation work reflects the consistent quality of Reddaways’ services.

The company places great importance on customer satisfaction, and through monitoring feedback on Reference Line, as well as direct comments from its customers, Reddaways maintains up to date information on where any improvements to the services on offer can be made.

Investing in training is a key factor for Reddaways to ensure all of its staff are capable of completing their work to the high standards required. The company also strives to create a customer-friendly environment by improving facilities, one example of which is the recent investment in its office and warehouse.

The team at Reddaways are thrilled to be finalists for the fourth time, and feel that this success is down to the company’s dedicated and hardworking staff. Both out on removals and in the office, the staff all aim to exceed customers’ expectations from start to finish.

Founded: 1935 Location: South Zeal, Devon Name(s) of Principal(s): Geoff Clinch and Mike ClinchNumber of Employees: 10 Number of Vehicles: 9 Size of Warehouse(s): 10,000 sq feet

Reddaways Removals

2014-15

FINALIST


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BAR News


It is fast becoming normal practice during the house selling process that contract exchange takes place very shortly before the completion of a transaction. In other words, the sale only becomes legally binding just a few days, or even hours, before the money goes into the account to complete it. I am of course talking specifically about England and Wales, as Scotland has its own laws regarding house purchase. This brings great difficulties for both the client and the removal contractor alike. The client can be unsure of their situation right up until the last minute, creating uncertainty and stress leading to frustration. They cannot redirect their mail, cancel the gas, electric, council tax and so on, but, most importantly of all for us, book the removal contractor. In turn, this can lead to clients taking on the services of an unprofessional moving company such as a man and van or fly by night operator out of desperation, bringing harm to the reputation of our industry. As if this is not bad enough for the client, there is the risk of the offer being withdrawn on the day of the removal which, although very rare, has happened and has cost the client a lot of money for services that had been booked in good faith. For the removal contractor, it becomes a mad last-minute dash to find suitable resources for the work and managing the bookings diary becomes

extremely difficult and stressful, removing the ability for proper forward planning and management. When you try to get to the bottom of why the problem exists, it appears that there can be a number of factors at work. Some people blame lethargy by the conveyancing/ legal professionals, some blame the banks for mortgage offer time limits, some blame the removal of mortgage offers altogether at the last minute, some even blame the client being impatient to get into their new property.

Whatever the reason, last-minute removals bookings are having a very negative impact on the house selling experience. My suggestion, for what it is worth, is to ask the BAR and other bodies affected by this phenomenon to lobby and campaign for a simple legal change whereby exchange and completion must take place at least 14 days apart. What are your thoughts, how do we stop last minute bookings? Don’t forget you can contribute in the usual way.

How do we stop last minute bookings?A regular column from Chris Smallwood, Directly Elected Member of the BAR Board of Directors.

If you would like me to attend your area meeting, please email me at [email protected]

For more information on the scheme visit the MyBAR section of the BAR website at: www.bar.co.uk/memberlogin

As always feel free to contribute on:

www.linkedin.com/groups/British-Association-Removers-4088143

@BARremoverswww.facebook.com/pages/British-Association-of-Removers/189283657865184

The BAR has published an updated Code of Practice for Members. The main change is the introduction of the Alternative Dispute Resolution (ADR) scheme aimed at resolving customer disputes quickly and fairly. In the event of a dispute that cannot be

resolved by in-company procedures, a customer or a Member can refer it to the low-cost independent accredited ADR organisation provided by BAR. Members must accede to participation in the scheme if the customer so requests.

The scheme is an effective and user-friendly alternative to the County Court small claims procedure, and any adjudication award made under the scheme will be legally binding upon both parties.

Updated BAR Code of Practice


BAR News

@BARremovers

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BAR News


Past Presidents’ continued interest in the industry

Last month, former Presidents of BAR met in London for a commemorative lunch. Current President Ian Studd welcomed eighteen of his predecessors to the event, which was held at the Marriott London County Hall in Westminster, with views of Westminster Palace and the London Eye. The eighteen past Presidents in attendance were, in alphabetical order: David Bunting, Mike Devereux, Paul Fox, Roy Fox, Max Godfrey, Reg Hackworthy, Jonathon Hood, Fred Hoult, Sylvia Lane, John Luxford, Annie Neave, David Pearson, Edward Philp, Matt Purdie, Geoff Pygall, Michael Scott, Steve Sheldon and David Trenchard. Current President Ian Studd hosted the event. During the course of the event each President was kind enough to give R&S a short interview on camera about their time at the helm of BAR, sharing some of their best memories of the Association. Footage of these interviews will be used in connection with the BAR History series in R&S. This series will follow the BAR History Book launch, celebrating 100 years of incorporation the association. The footage will also be made available on the BAR website.

New removals association proposed

In May, Members will be asked to consider and vote on the formal launch of the new organisation. The new Federation is aimed at helping single location businesses improve the quality of their services so that ultimately they are able to achieve the BAR Membership criteria. BAR believes that this will strengthen the Association and benefit the industry as a whole, driving improved customer service and improving the general image of the industry.

Key elements of the FORThe new organisation would be a properly constituted, self-financing, not for profit federation. Members of the new federation would be known as Associates, and the new brand is intended to be completely separate from the BAR brand. Indeed, Associates will not be able to claim to be part of the BAR in any way. Application for association would be open to UK businesses trading in the removals industry which own or control, and are accountable for, the tangible assets

employed in carrying out the removals and storage activities for which they have contracted. Firms will not be accepted if they have previously been an Associate of either the FOR or a Member of the BAR in the previous three years. Firms that apply would have to confirm their commitment to the development of their business to meet the joining and acceptance criteria of BAR effective at the time of application. If a company already meets the BAR Membership criteria, they will not be accepted into the FOR. The maximum membership period of the FOR will be set at three years. As such, during these three years Associates must reach the BAR Membership criteria and apply to join BAR. Membership of the FOR will automatically cease on joining the BAR. The brand will have its own website, www.movingforyou.org, for which the holding page is being established. Members will be asked to vote on the proposed Federation at the BAR AGM in Glasgow on Saturday 17 May.

A brand new association, the Federation of Removers (FOR) is set to be proposed and voted on at the BAR AGM, which will take place during the 2014 Conference in Glasgow.


At the recent Area meetings, Primary Authority continued to dominate meeting agendas.

Roundup from the Areas

Members in several Areas were updated on the benefits of the new arrangements with Hertfordshire Trading Standards, which give Members improved legal protection and also present a unique marketing opportunity. Training and training courses were an important topic for many BAR Members at most Area meetings. Members are reminded about the upcoming Driver CPC deadline in September. Several guest speakers provided Members with valuable information and offers such as Michael Dalaimo of PHS Teacrate and Iain Morrison of First Data Solutions at the Scottish Area meeting. In Northern Ireland, new BAR Member Thornberry Removals were presented with their Membership certificate. Owner Robert Thornberry has been in the industry for many years, and R&S will profile the company in a future issue.

Robert Thornberry (right) receiving his BAR Membership certificate from NI Area Chairman Campbell McGimpsey.


BAR News

Roundup from the Areas

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BAR News


CMG News

The Commercial Moving Group (CMG) is a dedicated group of companies within the British Association of Removers that specialise in all aspects of commercial relocations.

CMG awaits survey resultsOne of the main events at the BAR Conference this year will be the announcement and discussion of the results of the ‘Moves and Changes in an Evolving Workplace’ survey.The survey, conducted in conjunction with the British Institute of Facilities Management (BIFM), has been sent out to 26,000 facilities management professionals, end users and other decision makers. There has already been an excellent response rate to the survey, allowing a comprehensive analysis of the market.

The results will be presented by BIFM’s Chris Moriarty at 2pm on Friday 16 May as part of the Business Sessions at the Annual Conference in Glasgow. This initial presentation will be followed on Saturday morning at 10.15am by a workshop run by Melanie Sallis, a leading expert on marketing research and a member of the Chartered Institute of Marketing. Melanie’s workshop will discuss what the results mean and how companies can utilise them.

BIFM Chairman stands down

Commercial Mover of the Year 2014

The CMG at 25This year the CMG turns 25 years old, an anniversary which will be marked at the BAR Annual Conference. At 11am on Saturday 17 May the CMG AGM will take place in Area 1 as part of the BAR workshop sessions. The AGM will be followed by an Open Forum session in which Members will be able to discuss the future direction of the Group, as well as any additional topics they would like to raise. The Group will then have the opportunity to look back over the past 25 years of the CMG, and of course, look forward to the next 25!

Citing health reasons, Ismena Clout, Chairman of the British Institute of Facilities Management (BIFM) has chosen to step down. The position will now be filled by Julie Kortens with immediate effect. Clout began the role in 2012, and during her time as Chairman oversaw a number of key strategy

changes within the Institute as well as a steady rise in membership. On her leaving, Clout commented: “Chairing the Institute has been the greatest honour of my life and knowing I have made a difference to BIFM and the industry as a whole is something I am immensely proud of. I could not have asked for more,

the Board, staff and volunteers have worked together to build a robust organisation, overcome some significant challenges and I step down safe in the knowledge we still have huge potential and the capability to deliver.”

As reported in the April issue of R&S, the finalists for the CMotY 2014 competition have now been announced. One of the five finalists (Ede’s, Harrow Green, JT & Sons Relocations, Maidman’s Removals & Storage and Universal Commercial Relocation) will be awarded the trophy at the black tie Gala Dinner on Saturday 17 May in Glasgow.

For more information and to reserve your place at the BAR Annual Conference, see www.bar.co.uk/conference2014.aspx


BAR News

Commercial Mover of the Year 2014

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BAR News


15 May 7pm Welcome drinks and buffet The Overseas Group is sponsoring the opening event of the Conference programme along with the Office of the Lord Provost, the welcome drinks and buffet, accompanied by a 25-piece pipe band.

16 May Business Sessions Through its excellent network of contacts, the Overseas Group has secured a selection of industry experts as speakers during the Business Sessions. During the Business Sessions on the morning of Friday 16 May, delegates will hear from Ed Katz of International Office Moving Institute (IOMI) on customer service and International Association of Movers (IAM) President Terry Head on trends in international moving.

17 May OG WorkshopsThe Saturday morning sessions will see two Workshops for members of the OG. Terry Head will return in Area 2 at 9.30am to run the first International Moving workshop. He will be followed by FIDI President Errol Gardiner of NZ Van Lines at 10.15am who will run the second International Moving workshop. These workshops will give delegates the opportunity to hear from two of the most experienced members of the industry, and to learn from and converse with them.

17 May OG ForumAt 11am the Overseas Group Forum will take place, giving attendees the chance to discuss the current state of the industry and the Group’s future direction. Ian Palmer and Tony Tickner will be hosting this session.

Conference countdown Members of the Overseas Group will no doubt be keenly looking forward to the upcoming BAR Annual Conference, taking place 15-17 May in Glasgow. The Overseas Group will be involved in many of the events taking place at the Conference. Make sure you don’t miss any of these great events:

BAR Training NewsOverseas Group NewsOverseas Group News

The Overseas Group (OG) is a dedicated group of companies within the British Association of Removers that specialise in all aspects of overseas relocations.

For more information and to reserve your place at the BAR Annual Conference, see www.bar.co.uk/conference2014.aspx

Sadie Docherty, Lord Provost of Glasgow Ed Katz, IOMI

Terry Head, IAM President FIDI President Errol Gardiner


BAR News

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BAR News


Flying the standard at Armishaws Armishaws Removals has become the first removals company in England, and the second in the UK (following in the footsteps of Matt Purdie and Sons), to add a seventh quality standard to its portfolio, ensuring it continues to provide a high quality service as it expands into new business areas.

QSS is a UKAS accredited certification body that offers professional certification and auditing services to a broad range of Quality Standards relevant to companies operating in the removals and storage industry.

QSS Update

ArmishawsWeb: www.armishaws.comEmail: [email protected]: 0800 917 1015

‘‘“We’re a family business, and we’re also very forward-looking. We’ve come a long way since the company started in 1973,” Group Manager Pat Carter told R&S. “Adding these standards over the years shows just how far we have progressed.” Armishaws believes it is the first removal business to achieve the ISOQAR accreditation of the BS EN 12522. As standards have become available through BAR, Armishaws has sought to acquire those relevant to its business whilst maintaining the independent assessments for EN12522 and ISO 9001. The great advantage of standards for Armishaws is that they are recognised by major companies, who are looking for high quality moving and storage services. The directors of these large companies recognise the benefits of using a company that holds quality standards and are willing to pay a premium for their private moving. “We were one of the first companies to be certified for the European removals and storage industry standards developed by the BAR, BS EN 12522 for furniture removal services and BS EN 14873 for furniture storage services. We consider these standards to be complementary to the two ISO standards. We added the overseas moving quality standard, BS 8564, after a quality standards inspector suggested during one of our audits that we should consider applying for this since what we were doing in relation to international moves was already in line with the Standard’s criteria.” The company has continued to add standards organically over the years. When Armishaws acquired an operator with a large shredding business, it made good business sense to apply for the shredding standard, BS EN 15713 for the secure disposal of confidential material. A core part of Armishaws’ business is storage, in particular archive storage and Pat explains that: “the next logical step was for us to go for our seventh standard, ISO 15489 for document storage services. Every standard has been a milestone for us in terms of how our business has grown over the years.”

Standards to take the business forwardWhereas some in the industry query the cost and effort involved in the standards and in the inspection process, Pat says he is satisfied with the return on investment. “We have found it a valuable way of looking at where we can improve and how to take the business forward.” Armishaws has acquired a number of companies during the recent recession, across

southern England and beyond, maintaining their trading names and brands. Companies which are now part of the Armishaws group include Over’s International of Camberley (including Northover’s), A Wilkins & Sons of Guildford, plus the group includes franchise members Bell & Sons of Leicester, Dowse of Richmond, Guardian Removals and Storage of Edinburgh and R & Y Tyers of Southend-on-Sea. These group members all apply the same rigorous focus on quality of service as the parent company, Pat explains. “We operate all of these companies out of our main office in Wincanton, supplying our group companies with materials, labour and customer sales enquiries so everyone is working to the same standards.” Pat says the company’s investments are already paying off in the commercial market, where clients often require confirmation of standards. The company’s commitment to quality goes well beyond adding stickers to its assets. Armishaws employs only full-time, fully trained crews. Having a full-time moving staff of over 50 people, supported by an experienced office move co-ordination and sales staff of 15, helps ensures a high quality of service to domestic customers, as well as to the armed forces, as one of Agility GRMS’s chosen suppliers to the Ministry of Defence. Armishaws are continually looking into new business areas alongside expansion. A new depot

on the edge of London is under construction, which will hold 4000 storage containers along with an automated archive storage system holding over 500,000 archive boxes. Armishaws expects to increase its fleet in 2014 with the addition of six new vehicles and is looking to expand the group by adding more franchise companies who can work to Armishaws’ exacting standards.

‘‘Every standard has been a milestone for us in terms of how our business has grown over the years.


Features

Memb No: G013

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BAR News


QSS Update

Richard Healey Removals LtdWeb: www.rhrltd.co.ukEmail: [email protected]: 01505 502220

We carry out a lot of tendering and it was becoming apparent that organisations were beginning to look for companies to provide professional standards as a benchmark for the quality of service on offer.

Georgina BerryDirector

‘‘According to Director Georgina Berry, the company started looking into the idea of gaining standards several years ago. “We carry out a lot of tendering and it was becoming apparent that organisations were beginning to look for companies to provide professional standards as a benchmark for the quality of service on offer,” Georgina explained to R&S. The first standard achieved by the company in 2010 was BS EN 12522 for Domestic Removals, closely followed by BS 8522 for Commercial Moving. Next was BS EN 14873 for Storage, along with the Shredding standard BS EN 15713. In March 2014, the company added the fifth and sixth standards; ISO 9001 for Quality Management Systems and ISO 14001 for Environmental Management Systems. The team is already looking ahead to number seven, with work for OHSAS 18001 for Occupational Health and Safety underway, with a view to gaining the standard in November.

An evolving business Richard Healey Snr. founded the company in 1965 with a single van. Since then, the company has come a long way, now offering domestic and commercial removals throughout the UK, as well as globally. The company has expanded its services during this period to offer not only top quality moving solutions but also a wide range of storage facilities. With its close proximity to Glasgow Airport and Scotland’s Central Belt, Richard Healey Removals Ltd is ideally located to offer removal and storage to a wide range of clients. Georgina noted that having quality standards in place has created a number of benefits to the company. More efficient working practices and the streamlining of processes have saved time, money and resources, while operational performance has improved. This has all led to increased levels of customer service. In addition, standards have allowed the company to market a more professional service, and this, combined with improved customer service and more efficient performance, has resulted in increased business opportunities. The company is currently going through an extensive re-branding process. “We felt that our branding was no longer in line with the changes in the company. We hope the new branding will tie in with the corporate company that we have become,” said Georgina. Richard Healey Removals Ltd is also in the process of launching a new website, which will tie in with the company’s bespoke customer relationship management application, the Movers Operating

System. “The system has been specially designed and built to include every aspect of our business and to ensure that our customers receive the best possible service from the very first contact with the company,” Georgina explained. “This is a very exciting new chapter within the company which we feel will take us even further in our fields.”

‘‘Director Georgina Berry with some of the Richard Healey Removals Ltd team

Ayrshire firm Richard Healey Removals Ltd recently achieved its sixth quality standard, and shows no signs of slowing down!

A super six for Richard Healey Removals Ltd


Features


CDD Relocation serves clients all over the world. With a focus on a high level of performance, the company provides services to multi-national companies, financial institutions, national embassies, consulates and private individuals. Its corporate clients include some of the largest financial and communications companies in Romania, whose business has been won and retained through the high quality of the services that CDD Relocation provides.

The company boasts an optimised fleet with boxed 3.5 tonne trucks and vans, external elevator, over 1400 square metres of warehouse space, and a specialised crew and office staff with more than 10 years of experience.

The company has succeeded in gaining a good reputation in the relocations market both in Romania and internationally through professionalism, flexibility, high quality packing materials, qualified personnel, modern technology, prompt solutions and good value for high quality work.

Flying the flag for RomaniaAccording to Nicoleta Grigore of CDD Relocation, the company “is proud to be a part of the international removals networks. We trust that by being a part of BAR we will continue to meet and work with professional business partners and expand our business.”

CDD Relocation maintains good relationships with several of British companies in Romania who are in constant need of moving services, both locally and internationally. As Nicoleta says: “a close collaboration with BAR Members will increase the revenues on these projects and can bring more business.” CDD Relocation is the first and only

Romanian company to have joined the BAR. “Being the only BAR company representing our country, we hope to establish long term relationships with for other BAR Members,” Nicoleta told R&S. “We will always ensure that quality standards are respected and that our clients and partners receive the best services.” Nicoleta is looking forward to doing business with fellow BAR Members. “We are always looking for ways to expand our business and make new connections. By accessing the BAR network for our international moves to the UK we hope to build new mutually-beneficial long term relationships with other Members.”

CDD Relocation – BAR’s Romanian representativeOperating from its headquarters in Bucharest since 2003, CDD Relocation has become the first BAR International Affiliate in Romania.

We will always ensure that quality standards are respected and that our clients and partners receive the best services.

‘‘

‘‘

CDD Relocation Web: www.cddrelocation.ro Email: [email protected] Tel: +40213179754

The CDD Relocation team.

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BAR News


Training News

BAR Training Services carry out a range of training courses for removals companies. For more information on all courses, please go to www.removalstraining.co.uk

Driver CPC Dates for your diary

Date Location Module 1 Module 2

For further information and to book call: 01923 699 497 or email: [email protected]

PricesThe British Association of Removers Training Services is an approved centre for CPC driver training. Professional LGV & PCV drivers must complete 35hrs of periodic training every 5 years following their acquired rights or initial CPC qualification and time is running out. We know time is running out to get re-qualified so have put on special open courses just for you to get those last few guys completed.

Day rates:

BAR Members £107

Non members £135

BAR members £87 Non members £105

Please note all prices are + VAT

22.05.14 Watford Safe & Efficient Driving Company Image & Customer Care

23.05.14 Watford Preventing Physical Risk Manual Handling

03.06.14 Watford Driver Essentials – this is a full day course (7 hours towards periodic training)

04.06.14 Watford Emergency Situations Safe & Fuel Efficient Driving

Drivers Essentials modulesBAR Training Services is currently offering the Drivers Essentials course to BAR Members. The aim of the seven-hour course is to provide delegates with an understanding of the impact and importance of complying with the law by not exceeding the maximum daily driving hours and how to record this in the correct way. Driving for more than the legal amount of hours

can cause serious safety issues, not only for the driver in question, but for other road users. At the end of the course drivers will be able to identify what weekly driving hours are legal, record their driving hours, operate tachographs correctly and understand the penalties of not complying with the law. For more information and to book your place on the course visit www.removalstraining.com

JAUPT APPROVED CENTRE AC00191

Drivers Essentials course back due to popular demandNEW


BAR NewsTraining News

To book Call: 01923 699484 or email: [email protected]

Commercial EstimatingA specially designed course for the commercial estimator, expanding the knowledge of Estimating in general. The course focuses on calculating volume, methods for Estimating in the Commercial environment, what to look out for and questions to ask the customer. This course will make estimating large office moves less daunting for the less experienced estimator and includes a practical exercise, where delegates will experience estimating in a ‘real time’ situation.

• Why is volume important • How do we calculate volume • Things to be aware of when estimating furniture • Estimating the amount of packing crates, questions to be asked, method of a site viewing • What should be included in a commercial quotation, practical exercise.

General information

Finance for Non-Financial Managers – in partnership with The Association of Accounting Technicians (AAT).

For more information contact BARTS.

£199 + VAT p/p (BAR Member)

BAR Training ServicesTraining from the Removals Experts

BARTS 2014 Training Course dates. All courses taking place at BAR Watford

Did you know that BARTS can deliver all training onsite at your premises?

Please visit www.removalstraining.com and see all of the different training sessions, workshops and courses we provide, as well as the Removals Apprenticeship Scheme and Online E-learning. We can also tailor training programmes to fit your individual business needs.

Call BARTS on 01923 699484.

BTEC Award in Practical EstimatingThis 2 day course is practically based and is designed to teach students the art of estimating as well as face to face sales techniques, covering topics such as:

• Quantity assessment made easy • Instructor with 27 years experience in estimating • Best practice - survey to report to quote • Confidence in sales & estimating • Understanding the importance of communication

Overseas Training

Additional CPC dates added – Watford

2014 Course Dates:12/13th May

2014 Course Dates:TBA

£545 + VAT p/p (BAR Member)

Overseas Group (OG) members can send one delegate for free; Non-OG members and second places £545 + VAT

Members £87 + VAT, Non Members £107 + VAT

2014 Other Courses:

Course dates to be announced2014 Course Dates:• 23rd Sept • 26th Nov

Drivers Essentials course back due to popular demand

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BAR News


Training News

BAR Training Services carry out a range of training courses for removals companies. For more information on all courses, please go to www.removalstraining.co.uk

Rogers Removals complete Driver CPC Training The 10 September 2014 deadline for drivers to complete their Driver Certificate of Professional Competence (Driver CPC) training is fast approaching. Dennis Rogers of Rogers Removals talks to R&S about his company’s recent experience of completing the training with BAR Training and Services.

For more information about Rogers Removals visit www.rogersremovals.co.uk

R&S: Why did you decide to organise your training when you did?Dennis Rodgers: We booked our training around eight months in advance. We took the view that although staff turnover is low, we didn’t want to train people too far in advance of the deadline in September 2014. We chose the first week of March as it is traditionally the slowest week in our calendar and has been for the past three years. We were also able to spread two of the days over a weekend in order to minimise disruption to our workload.

R&S: How many people from your company took part?DR: We had 12 candidates complete the course.

R&S: How did your candidates enjoy the course?DR: Peter Walters gave the course. It was a real pleasure to have him give the training. He has worked in every job in the removals industry, from top to bottom, so he has first-hand experience of the problems and challenges we face. Like most removal men, he has a good sense of humour. He had lots of stories to tell us about his time in removals and he clearly knows what he’s talking about. He gave a great deal good advice throughout the course.

R&S: What is the value of Driver CPC Training for your business?DR: It keeps our drivers fully qualified for another five years as they’ve now gained their Driver Qualification Cards. The refresher training for every module we had can only be a benefit too.

R&S: Why did you use BAR Training Services?DR: We used them because they provide training specific to our industry. They understand our job and the modules are all relevant to our daily work.

R&S: Would you recommend the course to others?DR: I thoroughly recommend the course to all removal companies. I can’t speak highly enough about the training we received, or about Peter Walters. We really enjoyed it.

The team from Rogers Removals proudly holding their Driver CPC certificates.

BTEC Award in Practical EstimatingThe BTEC Award in Practical Estimating is a nationally recognised qualification designed to improve the skills and knowledge of Estimators and Surveyors. The two-day course includes three site visits to local properties where students carry out mock surveys, allowing them to apply their new theoretical knowledge in a professional environment.

Over the two days, those attending will receive specialist training on the key aspects of the surveying and estimating trade. The skills gained from the course will allow students and their companies to diversify the specialist and professional services that they offer to clients in the future. The course covers: the structure of the industry, the unit system, the role of the Estimator/

Surveyor, risk assessment, the Estimators report, communication skills, contract conditions, selling the company services and removal insurance. BARTS will be running the course on 12 and 13 May at BAR headquarters in Watford.For more information and to book your place visit www.removalstraining.com


BAR News

Flying the standard at Armishaws Armishaws Removals has become the first removals company in England, and the second in the UK (following in the footsteps of Matt Purdie and Sons), to add a seventh quality standard to its portfolio, ensuring it continues to provide a high quality service as it expands into new business areas.


QSS Update

“We’re a family business, but we’re also very forward-looking and forward-moving. We’ve come a long way since the company started in 1975,” Group Manager Pat Carter told R&S. “Adding these standards over the years shows just how far we have progressed.” Over the past 40 years or so, Armishaws has taken a steady and determined route to seek formal recognition of its high quality standards. The company obtained international standards for its quality management systems (ISO 9001) and its environmental management system (ISO 14001) within xx years of starting its removals and storage operations. “We were one of the first companies to be certified for the European removals and storage industry standards developed by the BAR, BS EN 12522 for furniture removal services and BS EN 14873 for furniture storage services. We consider these standards to be complementary to the two ISO standards. We added the overseas moving quality standard, BS 8564, after a quality standards inspector suggested during one of our audits that we should consider applying for this since what we were doing in relation to international moves was already in line with the Standard’s criteria.” The company has continued to add standards organically over the years. When Armishaws acquired an operator with a large shredding business, it made good business sense to apply for the shredding standard, BS EN 15713 for the secure disposal of confidential material. A core part of Armishaws’ business is storage, in particular archive storage and Pat explains that “the next logical step was for us to go for our seventh standard, ISO 15489 for document storage services. Every standard has been a milestone for us in terms of how our business has grown over the years.”

Standards to take the business forwardWhereas some in the industry query the cost and effort involved in the standards and in the inspection process, Pat says he is satisfied with the return on investment. “We have found it a valuable way of looking at where we can improve and how to take the business forward.” Armishaws has acquired a number of companies during the recent recession, across southern England

and beyond, maintaining their trading names and brands. Companies which are now part of the Armishaws group include Over’s International of Camberley (including Northover’s), A Wilkins & Sons of Guildford, Bell & Sons of Leicester, Dowse of Richmond, and R & Y Tyers of Southend-on-Sea. These group members all apply the same rigorous focus on quality of service as the parent company, Pat explains. “We operate all of these companies out of our main office in Wincanton, supplying our group companies with materials, labour and customer sales enquiries so everyone is working to the same standards,” Pat says. Pat says the company’s investments are already paying off in the commercial market, where clients often require confirmation of standards. The company’s commitment to quality goes well beyond

adding stickers to its assets. Armishaws employs only full-time, fully trained crews. Having a full-time staff of over 50 people helps ensures a high quality of service to domestic customers, as well as to the armed forces, as one of Agility’s chosen suppliers to the Ministry of Defence.

Every standard has been a milestone for us in terms of how our business has grown over the years.

‘‘‘‘ArmishawsW: www.armishaws.com E: [email protected] T: 0800 917 1015

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BAR News



BAR News

New QSS story (use pic on page) QSS, BAR’s subsidiary responsible for quality standards auditing and certification, enjoyed a record year in 2013 with a resurgence in interest in a number of quality standards.


QSS Update

44

BAR News



BAR News

Industry News


European News

From late April, the Russian Federal Customs Service has stopped accepting TIR carnets at the border crossing from Finland at the Torfyanovka customs station.

As is already the case at customs stations on other Russian borders, hauliers will now have to lodge other financial guarantees in accordance with new Russian regulations. As R&S reported in April, the Finnish border had previously appeared to be exempt from the demand for new guarantees, despite the demands being imposed at other borders. Around 7,000 trucks pass through the Finland-Russian border each day, the vast majority using the TIR Carnet system which Russia has unilaterally suspended. TIR operations have not yet been restricted at the other crossing points of Vyborg, Karelia and Murmansk.

The IRU said this illegal decision is in direct violation of the TIR Convention, as well as several Court decisions from the Supreme Arbitration Court of Russia. It also defies instructions from the Russian Government taken in relation to TIR in the past few months and constitutes another worrying sign for the business climate in Russia. The IRU estimates that continuing TIR restrictions in Russia are negatively impacting road transport operators, particularly small and medium-sized enterprises, who are now required to pay an extra £50 to £1,546 per vehicle for mandatory additional national guarantees.

Irish call for derogation from UK HGV levyIrish politicians and representatives of the road transport industry are continuing their campaign for hauliers travelling to Northern Ireland to be exempted from the new UK tax on foreign-registered HGVs. According to reports, the UK Department for Transport could provide an exemption to the levy on the A5 motorway, for operators starting a journey in the Republic and transiting through Northern Ireland to deliver goods to another location in the Republic. The DfT has said it will not exempt all roads in the province from the levy. Neil McDonnell, General Manager of FTA Ireland, said: “it is fair and appropriate that the UK Government should acknowledge these unique circumstances by granting a transit concession for Irish HGVs along the length of the A5. Such a concession would in no way undermine the integrity of the levy, but would recognise the geographic and operational status quo for hauliers from Ireland who rely so heavily on this stretch of road through the UK.” Irish MEP Pat the Cope Gallagher said the Irish government should raise the concerns of Irish hauliers about “this discriminatory and penal tax” with British authorities. “The proposed tax could cost hauliers travelling from Donegal to Dublin as much as €30-40 (£25-33) per trip. I am extremely fearful that companies right along the border may relocate to Northern Ireland with serious implications for jobs,” said Mr Gallagher.

European Parliament agrees on new lorry weights and dimensionsThe Transport Committee of the European Parliament has voted in favour of minor changes to the rules for lorry designs, to make it easier for drivers to see pedestrians and cyclists and improve bodywork streamlining to cut pollutant emissions.

The amendments to the Weights and Dimensions Directive would allow lorry designs to exceed current maximum length and weight limits in order to improve safety or environmental performance. The proposed rules would allow truck cabins to be made longer if designed to cut emissions, for example by improving aerodynamics; or to prevent accidents, such as reducing blind spots or making the cab more rounded to push people clear, so that they are not run over. It is estimated that the changes could improve the aerodynamics of vehicles, saving approximately € 5,000 per year in fuel costs for a typical long-distance lorry covering 100,000 km. This represents a

7 to 10% cut in greenhouse gas emissions. Aerodynamic flaps up to 50 cm wide would be allowed at the rear of the truck to reduce drag and emissions. To encourage the use of less polluting motors, many of which are heavier and hence less commercially attractive than traditional ones, trucks with low-carbon alternatives could exceed the current maximum weight by up to one tonne, depending on the weight of the alternative system. The draft rules would also allow trucks for use in combined road-rail or road-ship transport operations to be made 15 cm longer, to make it easier to load standard 45-foot containers.

Russians freeze TIR Carnets at Finnish border

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Industry News


European News

IRU issues guidelines to fight fuel theftThe International Road Transport Union (IRU) has made moves to address the rising issue of fuel theft from commercial transport vehicles, voting unanimously in favour of new guidelines based on monitoring, preventing, and reporting fuel theft. The guidelines recommend:- regular use of secure parking, or ‘defensive

parking’- use of anti-fuel theft devices such as locking

fuel caps and anti-siphon devices- installation of security lighting on company

premises- posting of appropriate security signage

alerting potential criminals to the use of security cameras, guards and the like, as deterrents.

The guidelines also stress the importance of reporting fuel theft to the police and insurance companies. This serves the dual function of identifying national hotspots, which can lead to an increase in prosecution, and also increases awareness in these areas. IRU Secretary General, Umberto de Pretto, said: “The real work is now

ahead of us, which means helping raise awareness in the industry, so that road transport operators everywhere can effectively take action and put a stop to fuel theft.”

Call for governments to ratify WTO Bali AgreementThe IRU is also calling on national governments to ratify the World Trade Organisation’s Bali Agreement which aims to lower global trade barriers by reducing red tape in customs procedures and promoting the modernisation of customs procedures through technological advances. According to Pere Padrosa, IRU

President of the Goods Transport Council, the computerisation of TIR procedures is making risk management more effective every day, thereby further increasing trade security. “It only makes sense to use tried and tested instruments to effectively meet the chief aims of the Bali Agreement,” he said.

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Features


Happy 45th Birthday Echo MovingNow celebrating its 45th year in business and with no mid-life crisis in sight, Irish removals and storage company Echo Moving has recently joined the BAR as an International Associate. From its beginnings serving the antique dealers of Dublin, Echo Moving has grown to provide extensive international moving and storage services.

Echo Moving and Storage was founded in 1969 by William and Ann Tighe to provide Dublin antique dealers with the means to move their wares from their shops to their customers’ homes in and around Dublin. Initially operating from its premises in Dundrum, Dublin, over the past 45 years Echo has extended its services to include commercial moving and storage services throughout the Republic of Ireland and Northern Ireland. A strong commitment to delivering high quality and reliable moving services enabled Echo to develop a strong and loyal client base which has driven the company’s growth ever since. Echo Moving & Storage is owned by Directors William Tighe (son of founders Ann and William Snr), Patrick Oman and Paul Coy. The Directors and their staff have a wealth of knowledge gained through working for many years in the moving industry in various moving companies both in Ireland and abroad. Throughout the 1980s Echo provided contractor origin and destination services to Ireland’s overseas and international moving companies. This gave the packing and road staff valuable experience in international moving and enabled Echo to develop the highest standards of practice and service provision. During the 1990s Echo purchased a fleet of modern vehicles and its containerized storage facility gained further recognition by industry peers. Such improvements in the services offered by the company have made it one of the most highly sought-after providers to the corporate moving market in Ireland.

Reacting to the recessionIreland, like the rest of Europe, has suffered economically in recent years resulting in a severe drop in the number of house sales. Such conditions prompted Echo to look at taking on additional cross channel and European moves, assisting companies relocating staff to and from other offices as they restructured during the recession. This strategy has proved successful with more than 50% of company revenue now being generated through UK and European services. In June 2008 Echo opened a new operational facility in County Kildare. These premises

place the co-ordination and sales teams in an ideal location close to Leixlip, County Kildare, Ireland’s ‘Silicone Valley’. Major IT companies such as Intel, Hewlett-Packard, IBM and Wyeth Laboratories are all located in close proximity in this area. Echo is now perfectly placed to provide high quality moving services to these large companies. Echo became part of Irish Relocation Services Group in 2009 accredited with FIDI / FAIM membership. The company recently joined BAR as an International Associate, and hopes to use the resources offered by the Association to continue to improve its service.


Features

‘‘We are excited about the opportunities now available to our new recruits through the various BAR training programs and we see this as enhancing our services offering in years to come and giving our staff a clear path for personal and career development.

‘‘

Echo Moving & Storage, Portgloriam, Clane Road, Kilcock, Co.Kildare, Ireland Tel: 00353 1 6757930 E: [email protected] W: www.echomoving.com Fax: 00353 1 6287560

“We are excited about the opportunities now available to our new recruits through the various BAR training programs and we see this as enhancing our services in years to come and giving our staff a clear path for personal and career development,” said General Manager, Lynda Rafferty. The team hope to use the extensive nature of the BAR network to both improve their current business, and gain more in the future. “We see BAR membership as a means to contact a wider audience as well as giving us access to other like-minded Members with a wealth of experience and networking opportunities,” explained William Tighe. “The future is bright for Echo, and we look forward to renewing old acquaintances and making new contacts.”

Lynda Rafferty welcomes Sue Stewart to the team

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Features


New Consumer Regulations for Distance Selling around the cornerThe new Consumer Contracts Regulations 2013 will come into force next month. James Lomax of transport law specialists Backhouse Jones Solicitors explains what the change means for companies.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (‘the Regulations’) come into effect on 13 June 2014 and will apply to relevant contracts made on or after that date. Contracts entered into before 13 June will be dealt with under the Consumer Protection (Distance Selling) Regulations 2000 and The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008 (‘the Old Regulations’), which are to be replaced. The Regulations will replace the Old Regulations with the purpose of introducing the remaining parts of the Consumer Rights Directive 2011/83/EU and to allow for maximum harmonisation across the EU, which in turn will prevent member states from introducing rules which are more, or less, stringent. The Regulations follow on from the Consumer Rights (Payment Surcharges) Regulations 2012 with the aim of simplifying the rules for selling goods across a range of mediums; and to increase fairness for all parties involved by ensuring that consumers have the necessary information available to them prior to committing to a contract. The Government projects that the result will be a net benefit of £2bn to the UK economy over the next 10 years. The Regulations will apply to all contracts that are within scope which are distance contracts, off-premises contracts or on-premises contracts and will make changes to three key areas. These are:1. Provision of information by traders to consumers;2. Cancellation rights and responsibilities for distance and off-premises selling;3. The prevention of hidden costs in transactions.

Provision of informationThe Regulations introduce an increased duty for sellers to supply consumers with information prior to making a contract for sale. What level of information is to be provided depends on whether the contract is on-premises, off-premises or distance selling. The provisions related to information only, such as disclosure of the trader’s identity and the full cost of the goods inclusive of VAT etc., are contained in Part 2 and apply to all transactions within the scope of the Regulations. Further requirements are applicable to distance and off-premises contracts only, such as whether the consumer will bear the cost of returning the goods and, if the nature of the goods might make their return difficult, the cost of return. The information applicable to the transaction must be presented to a consumer in a clear and comprehensible way so that the consumer can reasonably be expected to know how to access it. A new obligation for sellers is that, once a consumer proceeds beyond a certain point in the process at

which time they become obliged to pay for the goods, the seller must unequivocally bring this to the attention of the consumer. This is so they can reasonably be expected to know that they are entering into a legally binding contract at that point in time. There are certain exclusions that will apply to the Regulations, including all off-premises contracts in which the payment made by the consumer is not more than £42 are excluded from information requirements. Also excluded are ‘on-premises’ contracts which involve ‘day to day’ transactions immediately following the forming of the contract. There is no definition of what constitutes a ‘day to day’ transaction, though BIS (the Government department for Business, Innovation & Skills) has suggested that this would be a transaction for goods or services with which the consumer is familiar. By nature, such transactions are likely to be low cost. Other contacts which may in certain circumstances be exempt are those involving the supply of health-care products and those for passenger transport services.

Cancellation rightsPart 3 of the Regulations extends the duration of the right for a consumer to cancel a distance or off-premises contract from 7 days to 14 days. This may, however, stretch to a maximum of 12 months where the seller has failed to provide adequate information about this right to a consumer. This aims to tackle perceived problems with the way consumers’ cancellation rights currently operate. At present, where a consumer cancels a distance selling contract, the seller must refund the payment within 30 days even if the goods have not been returned. The new Regulations, however, remove the obligation for sellers to refund the payment irrespective of whether the goods have been returned. Similarly, where the goods for some reason depreciate in value following their return to the seller the only recourse currently available is through the court process. Under the new regime, however, sellers will be entitled to make deductions to the refund amount to account for depreciation of value to the goods. A further positive


Features

measure for sellers relates to refunding delivery costs following cancellation where, as opposed to being required to refund the actual delivery cost paid for the item even where this represents the highest price available for express next day delivery, sellers will only have to refund the cheapest delivery price.

Prevention of hidden costsThe new Regulations aim to increase certainty for consumers prior to making a transaction. These provisions contained in Part 4 apply to all transactions within the scope of the Regulations. After 13 June 2014 sellers will have to obtain consumers’ ‘express consent’ before they can impose additional charges related to the purchase. In practice, for online retailers for example this will mean that they will no longer be able to operate with a ‘pre-ticked’ box for surcharges. This box will have to be ‘un-ticked’ so that the consumer can consciously ‘opt in’ to additional extra services or payments. A further change relates to after-sale phone services offered by businesses, which, from 13 June, must only be chargeable at the basic rate. This means that any businesses currently operating with a special services basic rate number (e.g. 0845), a general non-geographic number (e.g. 0870) or special services higher rate numbers (e.g. 0871) will be in breach of

the Regulations and will have to change to a basic rate if they seek to continue operating this service.

Further Changes- A new duty will come into force requiring sellers to deliver goods ‘without undue delay’ and an absolute limit of 30 days will apply to delivery times following the forming of the contract. - Risk will no longer be attached to consumers where goods are left outside of the consumer’s house, for example in a designated ‘safe place’ while they are at work. Risk for the goods will only pass to the consumer upon them having ‘physical possession’ of the goods.

The new Regulations stand to affect anyone who sells to consumers. With just one month to go until the changes come into effect on 13 June 2014, traders must be aware of their new obligations. The burden of proof will shift under the new system from consumers to traders, so companies must consider whether their practices require amending and whether they are currently keeping a proper record of all steps to demonstrate this. There is not much time left, so businesses affected by the Regulations need to think about complying with the new law now.

‘‘With just one month to go until the changes come into effect on 13 June 2014, traders must be aware of their new obligations.

‘‘

Backhouse Jones Solicitors Web: www.backhousejones.co.uk E: [email protected] Tel: 08450575111

We would like to hear from youOur companies’ sole purpose since its inception in 1977 is to serve the membership – to supply good quality, innovative packaging products at low prices. This is achieved by buying jointly on your behalf and passing on the discount achieved from this bulk purchasing power!

As a member, we should be your preferred supplier but are we? For many of you the answer will be yes but for those of you that say no then we would like to know why and what we can do to change that? Your feedback is important so please ring us on 01342 870087 or you can simply email [email protected]

We look forward to hearing from you.

As the No.1 provider of packaging to the moving professionals, we would like to be your preferred supplier - If we are not, please tell us why.

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BAR News


People NewsDiary Dates

BOARD, COUNCIL AND

COMMITTEE MEETINGS 2014

Overseas Group Council 05 June 2014

National Group Council 10 June 2014

Commercial Moving Group Council 12 June 2014

BAR AREA MEETINGS 2014

East Anglia AreaContact: Simon Long01842 [email protected]

East Met AreaContact: Paul Freeman0800 [email protected]

East Midlands AreaContact: Andy Wade01476 [email protected]

Kent AreaContact: Sarah Young01273 [email protected]

Met AreaContact: Julie Thompson01932 [email protected] June 2014 – River Thames cruise evening disco & buffet

Northern AreaContact: Alan Hoggin0191 [email protected]

Do you have any Diary Dates?Email them to: [email protected]

Diary Dates

To view diary dates/events, please log into ‘MyBAR’ and click on the Calendar/Events and BAR Calendar tabs where you can view full details including time, date, location and agendas (when available).

To view area minutes, please log into ‘MyBAR’ and click on the BAR Areas tab and then one of the 15 areas listed. Minutes from past area meetings can be viewed and downloaded (where available).

North West AreaContact: Annette Harris0161 [email protected]

Northern Ireland Area Contact: Dominic Murray02890 [email protected]

Scotland Area Contact: Georgina Berry01505 [email protected]

Southern AreaContact: Peter Doman01372 [email protected] May 2014 – Holiday InnExpress, Southampton

South Western AreaContact: Sue Christophers01637 [email protected]

Sussex AreaContact: Jenny Thorncroft01580 [email protected]

Western AreaContact: Ria Russell01278 [email protected] June 2014 - Brent House, Bridgwater Road, East Brent Highbridge

West Midlands AreaContact: Judith Bennett01684 [email protected] May 2014

Yorkshire AreaContact: Graham Puddephatt0845 [email protected] May 2014

MET


BAR News

MET

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BAR News


Registered:The following Members have registered:

National & European Group

Moved 4 uMemb No: M1051 Colville CourtWinwick QuayWarringtonCheshireWA2 8QTTel: 01925 299255Web: www.moved4u.co.uk

Company Moves & Storage LtdMemb No: C08014 Admiralty WayCamberleySurreyGU15 3DTTel: 01276 38178Web: www.companymoves.co.uk

International Associate

Credo MoversMemb No: C340Petra Grgeca 4ZagrebCroatia10000Tel: + 385 1 6171449Web: www.credo.movers.hr

Kings Line Intl Freight Forwarding Co LtdKhawaja RawashKabul International AirportKabul, 25000AfghanistanTel: +93 786 21 84 78Web: www.kiffco.com

Commercial Moving Group

Company Moves & Storage LtdMemb No: C080

J A Steel & Son LtdMemb No: S050

Exact MovesMemb No: S040

Applications:BAR has received the following applications for:


City Removals Ltd548 Rainham Road SouthRainhamEssexRM10 7XDTel: 075000 49163Web: www.city-removals.co.uk

Atlas Distribution Services LimitedUnit 1 Travellers Lane,Welham GreenHertfordshireAL9 7HFTel: 01707 266652Web: www.atlasoflondon.co.uk

International Associates

William Transport & Removal Services2, Triq L.Ghaqdiet Tal-HaddiemaPaola MaltaPLA 2061Tel: 0035 679880528

Resignations:BAR is sorry to lose the membership of the following companies whilst thanking them for their support:


A E Corkill (Removals) LtdMemb No: C048

Memberships

BAR Memberships May 2014

Any Member wishing to make any comment regarding an application should do so in writing to BAR Head Office within 21 days of receipt of this notification.

Avoid the Headache!The New BAR ‘Avoid the Headache’ leaflet is now available for all Members to purchase at discounted rates, from as few as 250 leaflets.

They can be either generic or personalised with your company branding.

For details and rates contact Steve Pearce or Rachel Trudgian at Rubicon Marketing on 0117 957 5400 or email: [email protected] or [email protected]


Trade Services

Ireland Channel Islands

Scotland/Europe

Isle of Man

France

Destination

This space is available from just

£33 a monthWeekly Service

Covering all of UK, Europe & Ireland

Competitive Rates & Great Service

Tel: + 353 1 6757930Email: [email protected]

www.echomoving.com

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Trade Services


Switzerland

Italy

This space is available from just £33 a month

When booked as a mono unit for a series of 12 issues.

Scandinavia

Spain, Portugal & France

A quality weekly service to Scandinavia

Weekly service to

Spain, Portugal and France

Regular service to most European countriesStorage facilities on The Algarve,

Malaga & Alicante. Can supply labour.

T: 01895 201595E: [email protected]

Contact [email protected]

Tel 01925 630441


Trade Services

Cyprus and Malta

Austria and Germany Greece

GREECEby Road

&ITALYENROUTE

• 7day transit time

• Twice-monthly departures

• BritishCrews & ProfessionalService

• Highlyrecommended in Greece

00441733311561 | [email protected]

www.nomad-international.com

Spain and Portugal

WEEKLY

REGULAR

MALLORCAMENORCAMAINLAND

SPAINFRANCE

IBIZAPORTUGAL

CYPRUSNORWAY

Memb No: W001

TEL: 01202 576514FAX: 01202 574011

[email protected] www.whitesmovingandstorage.com

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Trade Services


Korea

France - Spain - Portugal - ItalyWeekly Service for the Trade. Call now for best rates

Depots in Preston, Chester, Alicante, Malaga

PRESTON 01772 651570Email: [email protected] Web: www.moversint.co.uk

Europe


The History of BAR book

A very big thank you to all those who have

contributed

Please Note:Any material that isnot used in the book

may be used in future articles for R&S.

This space is available from

just £67 a monthWhen booked as a mono 2 unit space for a series of 12 issues.


Trade Services

Caribbean

Gibraltar United Arab Emirates

Africa

Israel

Russia

Destination

Worldwide

This space is available from just £33 a month

When booked as a mono unit for a series of 12 issues.

Destination


£67 a month

When booked as a mono 2 unit space for a series of 12 issues.

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Trade Services

Removals & Storage May 2014Removals & Storage May 2014

Worldwide Specialist Services

Piano Specialists

Lifting solutions, from the unusual to the down right awkward, we have the equipment and expertise to deliver.

Specialist Services

Warehouse Containers

Advertising Deadlines

Abrahams (since 1865)

1 Crown Close, Bow, London E3 2JHTel: 020 8980 1937 • Fax: 020 8980 3762Email: [email protected]

www.abrahamscases.co.uk

• 250 cu ft warehouse (archive) containers

• 192 cu ft liftvans

• Bespoke cases & crates - plywood/triwall

• Art cases: commercial and museum

Training

Destination


£85 a month

When booked as a 2 unit space in full colour for a

series of 12 issues.

www.sp-in.co.uk [email protected]

Tel: 020 8561 4321

When it comes to piano transport, use the pianist’s choice• Grand piano export packs• Crane and specialist stair crews• UK and Europe Weekly

[email protected]

Tel: 020 8561 4321Piano Logistics part of the AstonSpinks group

• Heavy duty long reach HIAB crane’s• London furniture hoist & gantry hire• Mini spider cranes & stair climbers

Specialist Installations

Deadlines

See the deadlines for future issues:

Call Sandra on 0117 957 5400 for more information

Issue Booking Artwork Deadline Deadline Jun 9th May 2nd JunJul 10th June 24th June

August 10th July 18th July


BAR NewsClassifieds

Interested in Selling?We are interested in Removal and Storage Companies in Central &

Greater London. Cash available for instant decision.

Please call in full confidence

07933 123 123

OpportunitiesWanted

Business for Sale

Business for SaleDue to retirement we have a

long established, profitable family business specialising in removals &

storage for sale.

Based in Fort William in the Highlands.

Vehicles & storage containers for sale and a storage warehouse for rent.

Please contact: [email protected]

Trade StorageDepots in London NW10 and

Hemel Hempstead.

Clean, Secure, Alarmed.

Rates negotiable.

Please call Paul on:07971 577 997

Situations Vacant Wanted

WANTED250 Cu Ft Warehouse Containers

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Call Edward Howard:01223 833777

[email protected]

Vehicle for Sale

Mercedes Sprinter 311Cdi 3.5T16ft Dropwell Luton Removal Van

950cu.ft. Brand new JC Payne Body.

88,525 Miles, 2009 09 reg.

Full Height Tie Rails.

Walk in Tailboard with Barn Doors above.

Price: £15,995.00 + vatFinance Arranged.

Iveco 3512 3.5T 16ft Dropwell Lutons also available

Tel: 01922 267377 anytimeE: [email protected]

Call Sandra on 0117 957 5400

Advertise your vehicle for sale in this space, with or without a picture, for just £150!

Vehicle for Sale

Sales Representative Burke Bros. Moving Group, founded in 1982, is a leading UK Moving, Storing and Shipping business, providing the full range of domestic and international moving services with FIDI-FAIM accreditation.

We are looking for a full time Sales Representative with a substantial background in the removals industry, with excellent communication skills and the ability to develop strong working relationships. He/she will also have experience of surveying and estimating in addition to a proven sales record.

A competitive salary package is available, dependent upon experience.

If you have the dedication, commitment and motivation to meet demanding and challenging company expectations, we would like to hear from you.

Apply in writing, with a full CV and details of current salary to: Mr Gary Burke, Burke Bros Moving Group, Fox’s Lane, Wolverhampton, WV1 1PA, or Email: [email protected]

For Sale

For SaleVehicle registration number plate

I MOV(on retention)

All reasonable offers considered

Contact: 07967 123716

E: [email protected]

Industry News


People News

Nigel and Roger Bishop on running a successful removals company

In over forty years at Bishop’s Move, Nigel Bishop has masterminded the company’s international expansion and has been responsible for its highly successful franchise strategy. Nigel has racked up over fifty years’ experience in removals and transport. His first love has always been shipping, and to this day he has fond memories of the years he spent working at the Bergen Steamship Company in London and in the Liverpool docks in the early 1970s. As well as the romance of the sea, it was here that Nigel learnt all the ins and outs of the international shipping business, including the mysteries of manifests, loading lists, bills of lading and Customs procedures. “My time at the Bergen Steamship Company really defined my interest in my shipping,” Nigel says. “It

always fascinated me as a youngster and still does to this day.” It made perfect sense then for Nigel to set up Bishop’s Move’s international operations later in the decade, when he was called back to the family business. Based out of the company’s local warehouse in Battersea, Nigel developed the international activity, which in those pre-container days was still dependent on lead-lined boxes to protect goods from moisture. Nigel also found the time to serve as BAR Overseas Councillor for a short spell. One of Nigel’s main responsibilities was to oversee the transition of the business to modern containers, transferring all the stored goods, selling the old fashioned warehouses, and purchasing a new containerised facility.

In the late 1970s Nigel was made director and general manager of group, controlling ten branches and the central office. In 1983 he assumed the managing director position, overseeing the acquisition of a series of rival businesses nationwide, before becoming joint chairman and director of franchises in 2009.

In recent years, as well as overseeing continued international expansion, Nigel has been at the centre of Bishop’s Move franchise programme. In the property market downturn of the 1980s, when Bishop’s Move began to distribute furniture as a side business, the company signed up its first franchisees to provide it with coverage of

additional areas. More recently, to help it fulfil its service agreement with Agility GRMS for its contract with the Ministry of Defence , it has also reached franchise agreements with other companies. “It’s cheaper than buying a business and we think it’s the best way to grow,” Nigel says. “We negotiate franchises with like-minded companies, who always have to be BAR Members. We need to get on well with the individual owners of the companies. In addition to our 12 branches plus our Spain and Gibraltar operations, we currently have 10 franchises and 5 trial franchises, who support the development of our business and our brand nationwide.”

After investing a lot of time and effort in organising the succession process, Nigel is looking forward to stepping down in May. For those still on the front line of an ever more competitive industry, Nigel says cooperation, ethical behaviour, and honest dealing are still the keys to success in removals and storage. “I would recommend always taking the time to see someone,” he says. “You can’t afford not to. Always have an open mind about new possibilities and treat people as you would want to be treated – you never know when you might need them. Put your cards on the table, be straight with the people you deal with, be ethical, and you will always be in a position to win new business.”

Roger Bishop first began working in the removals business in the memorable year of 1966. While the fortunes of the English football team have only declined since then, for Bishop’s Move the last forty-eight years have been a story of almost continuous growth. In his many years at Bishop’s Move, Roger has held many positions, from as he says “general dogsbody” to assistant manager in a branch all the way up to chairman, working together with brother Nigel. But whatever his title, his abiding passion at the company has always been the transport side and the vehicles. “One of my main loves is vehicles,” Roger says. “Early in my career I spent some time at Sparshatts in Portsmouth learning about bodybuilding, and then I worked for them as a diesel fitter in Purley.” During his career in the removals industry, Roger was able to combine his passion for vehicles and his job. He is personally responsible for one of Bishop’s Move’s best known and best loved assets, its fleet of four historic vehicles, including one horse-drawn and one steam-powered removals vehicle. “It’s been great fun and it’s gratifying to know how much everyone in the industry appreciates it,” he says. Roger became a company director of Bishop’s Move in 1976. As well as being in control of the fleet, he was also deeply involved in the company’s adaptation to containerization and subsequent restructuring of the storage area. “We modernized

the whole system when we moved to the new 50,000 square foot warehouse in SW8,” he remembers. “Then a few years ago we decided to leave that location as a depot for the international division and we moved into four separate warehouses in Harrow, Thamesgate Way, Chessington and Cambridge. It’s now much more manageable for us.” The move to containers also had a major impact on the Bishop’s Move fleet, as none of the vehicles at the time had side doors. “We experimented with curtain siders and demount bodies, and we were one of the first removal companies to have low loader front wheel drive vehicles,” Roger says.Like his brother Nigel, in recent years Roger has been closely involved in implementing the succession at the company. For the transport area at Bishop’s Move, the handover process will be especially straightforward: Roger’s son Neil is also passionate about mechanics and vehicles and will be devoting much of his time to this area. For Roger, the culture of the removals industry is evolving, and is perhaps becoming more collaborative in response to difficult market conditions. “The recession and austerity have probably forced people to become more cooperative,” Roger says. “It doesn’t make sense to have vehicles running empty. We are seeing much more interest in people using Bishop’s Move vehicles for part loads.”

Like many in the industry, Roger says he is continually surprised by the pace of change in today’s world. Bishop’s Move has just updated its entire IT infrastructure to ensure its branches and franchises benefit from the latest technologies. “We are one of the oldest industries in the world, and I am always amazed by the pace of change in what should be a fairly basic service. However, some things don’t change; people will always need to go to a house, pick up goods and then unload. I think that the words on the logo of BAR’s former incarnation, the National Association of Furniture Warehousemen and Removers, still apply today: speed, safety, skill and service. People still want things done yesterday, safely, and with the highest levels of skill and service. Anyone in the industry will move forward if they abide by that motto.”

During their long and distinguished careers, Nigel and Roger Bishop have been at the forefront of the near-continuous growth of Bishop’s Move.


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We’ve still got space...

...in our containers

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R&S May 2014