R&S July 2012

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Features

July 2012 // Issue 456 // 4

On the coverMD George Rose o Rose Removals & Storage o

Devon talks about the companys new marketing

initiatives. See pages 42 and 43. www.bar.co.uk

Removals & StorageThe Magazine o the British Association o Removers

Inside this Issue

Industry News BAR News>> VED reorms

>> New plans or road

network

>> Gary Wheadon,

BARs new Vice-President

>> In the Xpress Lane

Breaking News>> Peter Weltenius appointed

to QSS board

>> BAR Members showcased

at Surrey County Show

Features>> Interview with

Chris Hoar, FMA

>> The new Working Time

rules explained

Rose Removals:The Yellow Roseof Devon

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BAR News


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July 2012 Removals & Storage 5

Olympics Monitor

As the Olympic Games kick o this month,

trac restrictions will be in place in many

parts o the country. Find out about the latest

news aecting how you plan your customers

removals.

28

Commercial MovingGroup News34

News from Watford

Why June was a busy month at BAR and how

using BAR communications tools can

enhance your prole.

On the cover: George Rose proudly displays theCertifcate o Merit awarded to Rose Removals at thisyears Commercial Mover o the Year awards.

Rose Removals: The yellow rose o Devon

Sel employed drivers and the new WorkingTime rules explained

New Member: Kwik Move

Contents

5

06

Industry News

Just a snippet...

TreasurydiscussesVEDreformsNewplansforroadnetwork

Governmenttoclampdownonfuelretailers?

BasilFryandMaidmansRemovals:20years

o business

EssexBodiesbuildtwonewCadoganTate

vehicles

07

BAR News

BAR Members showcased their vintage vehicles

to a massive crowd at the Surrey County Show,

the UKs largest agricultural show.

20

QSS Update

Peter Weltenius joins the QSS Board.

30

Overseas Group News

New website and new premises or ICMGerson.

36

Features42

Training News38

European News40

People News52

BAR Services24 Diary Dates50

Letters & Emails54

Membership56

Contents

Gary WheadonFind out what new BAR Vice President Gary

Wheadon considers to be the secrets to

success in the removals industry in the current

economic climate.

Chris Hoar, FMAChris Hoar, Chie Executive o The Facilities

Management Association (FMA), on the

opportunities or BAR and FMA Members to

work together.

44

22

Enterprise billdisappointsBusiness and industry associations have given a

lukewarm response to the Enterprise and

Regulatory Reorm Bill presented to Parliament.

13

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BAR News


News rom Watord

Over a month has elapsed since thevery successul conerence and

exhibition in Windsor and it only seems

like yesterday. The BAR Annual

Conerence was ully reported in Junes

edition o R&S and we hope that you

liked the look, eel and enhanced

content o the new ormat. Let us know

your views, we are always looking at

ways to improve, so your eedback is

welcome.

June was a very busy month. We

collated and reported on the eedback

rom the Conerence, which will allow

the Conerence committee to structure

next years event in Newcastle in

accordance with the requirements o

those who support this event. In

addition, the BAR Services Board has

met, as has the QSS Board, the National

& European Council, the Overseas

Group Council, the Commercial Moving

Group Council and the main Board.

What is particularly striking about this is

the amount o work put in behind the

scenes by the volunteers and electedrepresentatives o the Membership, who

sit on these Boards and Councils, which

oten goes unseen and unappreciated

by the wider Membership. Hot topics

discussed were the Membership Criteria

ollowing a period o detailed

consultation, a review o this years

DMotY and CMotY and plans or next

year, a review o the Conerence and

plans or next year, subscriptions,

training, the removals Apprenticeship

(watch out or the newsletter or some

exciting news on the Commercial

Moving Apprenticeship), BAR marketing

plans, the CMG website, the soon to be

developed Overseas group website and

so on the list is extensive. BAR is always

looking at ways to improve

communication to Members. Theintroduction o a weekly newsletter

towards the end o last year was one

such method. Disappointingly only

about 30% o recipients o the

newsletter open and read them. This is

surprising as the content o the

newsletter, apart rom keeping Members

inormed on the latest BAR events and

activities, oer a signifcant amount o

business advice, help and support. For

instance, during the last month there

have been articles and advice on the

eect o the transport issues during the

Olympics and how Ts & Cs can be

strengthened, dealing with employee

absence, an update on pension

reorms, employment law update,

advice on the new EU cookie

regulations, Fedemac update and lots

more.

As well as the BAR LinkedIn group, which

all Members are welcome to join to

discuss and debate subjects o mutual

interest, we also have a presence on

Facebook and twitter ollow the links in

the newsletter.

All o these communication platorms

also signifcantly increase the profle o

BAR to your customers, so join in, use

them and enhance your own

communications.

Contact Details:

EditorialContributions on all aspects o the removals and

storage industry are welcome, together withphotographs i appropriate.

Please contact the Managing Editor, Louise Gale on:

Tel:020 3235 1806

Email: [email protected]

AdvertisingFor all enquiries and bookings, please contactSteve Pearce on:Tel:0117 957 5400


Deadlines: The booking deadline or all displayadvertisements or the August 2012 issue oR&Sis 10th July.

SubscriptionsRemovals & Storage is subscribed to by memberso the British Association o Removers in the UKand Overseas. Current annual subscription is48.00 in the UK and 72.00 overseas. Additionalsubscriptions are available rom BAR (see contactdetails to the let).

Registered as a magazine The British Associationo Removers 2012. ISSN 0034-4265

All rights reserved.No part o this publication may be scanned,

reproduced, stored in a retrieval system or transmitted in partor whole in any orm or by any means (electronic, mechanical,photocopying, recording or otherwise) without the prior writtenpermission o the British Association o Removers.

Opinions expressed in Removals & Storage are not necessarilythose o the publisher, British Association o Removers. Thedescription o a product or service in this publication does not

constitute endorsement by the publisher. The publisher doesnot accept any responsibility or any claims by advertisers. Thearticles in this publication are or general inormation only andare not intended to be advice to any specic person. Readers

are recommended to seek proessional advice beore taking orreraining rom taking any action on the basis o the contents oany article in this publication.

The British Association of Removers

Tel:01923 699 480Fax:01923 699 481Email: [email protected]

Tangent House, 62 Exchange Road, Watord,Hertordshire WD18 OTG

President: Ian Studd

Director General: Stephen Vickers

Company Secretary: James Falkner

Removals & Storage is designed on behal oThe British Association o Removers by:

Rubicon Marketing Ltd. Tel: 0117 957 5400


Removals & Storage is written and edited or the

British Association o Removers by Analytica Media

Tel: 0203 235 1800 Email: [email protected]

Copy and advertisingdeadlines 2012 for futureissues of R&S magazineArticle submission:2nd o the month preceding publication

Booking o display Adverts:10th o the month preceding publication

Booking o classied adverts:

10th o the month preceding publicationBooking o trade adverts:10th o the month preceding publication

Artwork or advert s:15th o the month preceding publication

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New plans orroad networkTransport Secretary Justine Greening has set outthe rst steps in a plan to increase the quality

and eciency o the national road network andto reorm the Highways Agency.

Ms Greening also published the terms oreerence or a easibility study to look atinnovative ways o attracting private sectorinvolvement in the road network. The study wascommissioned by the Prime Minister in Marchand is intended to increase eciencies andmake the money that the motorist already paysgo urther.

Ms Greening said our motorways and majorA roads are the backbone o Britain, gettingpeople to and rom work, powering the

economy and keeping amilies connected. It isvital that we start taking positive steps now toimprove how we operate, maintain andenhance our major roads. My goal is totransorm the Highways Agency in to a best inclass organisation...this paves the way or amore ecient, business like and commerciallyocussed operator, which crucially does muchmore to listen and respond to the needs o roadusers. Together with the terms o reerence orthe easibility study, this constitutes anambitious integrated programme or reormingthe road network in both the short and longterm.

The easibility study will explore a rangeoptions to increase private sector involvementand investment in roads, but will not considerroad pricing. It will also determine the role otolling in the provision o new inrastructure,but it will not consider tolling existing capacity.The study will provide a report to the PrimeMinister this Autumn.

Rhian Kelly, CBI Director or BusinessEnvironment policy, said the Governmentsresponse has allen short. Its intention to set along-term vision is laudable, but delaying itsdecision on the Highways Agencys status is amissed opportunity.

There are reports that the uel retail industry will haveto prepare a code o conduct to make sure that pricesin the wholesale uel chain are passed onto theorecourts without delay. Ms Greening said that i novoluntary code o conduct can be agreed, newlegislation might have to be enacted as has been donein countries such as Austria, Denmark and Germany.

The Road Haulage Association welcomed theannouncement. We are constantly highlighting theslowness o lling stations to lower their prices to

correspond with the price o oil, said RHA Chie

Executive Geo Dunning. We have all seen pumpprices shoot up when the wholesale price o oil is highbut the corresponding drop in price when thewholesale price reduces can be painully slow andpump prices oten ail to reach the pre-price hikelevel.

The RHA will continue to oppose the proposal oa 3 pence per litre increase in uel duty on 1 August.However, Geo Dunning said this latest initiativewill go a long way to bringing some relie to all

road users.

Government to clampdown on uel retailers?Another area on Transport Secretary Justine Greenings to-do list is

to consider legislative action to orce petrol retailers to pass on cuts

in the wholesale price o uel. According to the Department or

Transport, despite a 10p all in prices since April, prices at the pump

were just 7p lower at the end o May.

Dartord charges riseFrom October 2012, the level o cash payments at theDartord Crossing in London will increase rom 1.50to 2.00 or cars, rom 2.00 to 2.50 or 2 axle goodsvehicles, and rom 3.70 to 5.00 or heavy goodsvehicles.

The Department or Transport said that undingrom the charge increase will help to pay or ree-fowelectronic charging which will be introduced by

Autumn 2012. Road Minister Mike Penning also saidthe Government will build a new crossing in theLower Thames area. As part o the changes, discountsor those paying the crossing charge in advancethrough the electronic Dart-Tag system will remain.

The enhanced discounts provided to local residentswill also be retained with no changes to the levels ocharges.

A second increase will be made at the point thatree-fow charging is introduced currently orecastas October 2014 to 2.50 or cars, 3.00 or 2 axlevehicles and 6.00 or heavy goods vehicles.

Although welcoming the introduction o ree fow

tolling, the Freight Transport Association has voicedits disappointment at the news o the rise as it hadrecommended pegging the Dart-Tag ee rather thanincreasing tolls.

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Scottishdrink drivingcrackdownJustice Secretary Kenny MacAskill hasconrmed that proposals to lower the limitrom 80mg o alcohol per 100ml o blood to50mg will be brought orward later this year.Brake, the road saety charity, has welcomedplans to lower the drink-drive limit inScotland as a priority. Brake would now liketo see the British Government also loweringthe drink-drive limit. However, a 50mg limitdoes still leave some level o conusion or thegeneral public about what is sae, accordingto the charity. While the charity wouldultimately welcome a limit o 20mg or less,

the best message to send out is one o zerotolerance or driving ater drinking.

In 2011, Northern Ireland EnvironmentMinister Alex Attwood announced a package omeasures to tackle drink driving, includingintroducing a lower drink drive limit.

Breath testnumbers all

Ten per cent ewer drivers were breathalysed by

police in England and Wales in 2010 than2009, according to government statistics.Police conducted an average o 13 tests per

1,000 people in the population, but variationin requency o testing was high across orces.North Wales Police conducted 43 tests per1,000 residents, while drivers in the WestMidlands were subject to only test per 1,000people.

Road saety campaigners Brake havewarned that cuts to roads policing acrossGreat Britain would make it harder or thepolice to provide an eective deterrenceagainst drink driving.

In 2010, one in seven road deaths in the UKinvolved drink drivers. 250 road deaths and1,230 road casualties occurred when someonewas over the drink drive limit.

Drewry now monitors container carrier service qualitymonthly or quarterly against 7 Key PerormanceIndicators, including vessel schedule reliability,elapsed time between shipping instruction and bill olading issue, on-time shipment o cargo and port-to-port transit time against schedule.

The latest result represents a 2.9 percentage point

improvement on the previous record 69.4% on-timeaverage recorded in the last quarter o 2011 andmeans that there have been reliability gains in ourconsecutive quarters.

The most reliable carriers in the period were MaerskLine and its sister company Samarine, ollowed byHanjin Shipping.

The low success rate o the key perormanceindicator or elapsed time between shippinginstruction & bill o lading issue, showing thatroughly only 40% o shippers obtain bills o lading

ater three days o submitting the original shippinginstruction, suggests that there is still a lot o workrequired to improve certain commercial processes, theconsultancy said.

Room or improvementin container industryA new report rom Drewry Maritime Research has revealed that

industry-wide vessel schedule reliability improved to 72.3% in the

rst quarter o 2012, but carriers service standards or some

commercial processes remain as low 40%.

Hammersmith yover fnally reopens...Hammersmith and Fulham Council has given amixed response to the reopening o the fyover andcalled or a tunnel to replace the structure.

Cllr Nick Botterill, deputy leader o H&F Counciland cabinet member or environment, said the

repairs are only temporary and TL has admitted itsworkers will have to return next year to continuexing the structure. The lanes are narrower withconcrete barriers in the middle o the road, and that,coupled with a lower speed limit o 30mph, will leadto a reduced capacity on the road. He said now wasthe time to think about alternatives and that manylocal people, including local architects, are starting tothink about a tunnel which could bringenvironmental, economic and social benets andhave a regenerative eect by reconnecting the towncentre with the river.

...as local council calls or tunnel

Hammersmith and Fulham Council has given amixed response to the reopening o the fyover andcalled or a tunnel to replace the structure.

Cllr Nick Botterill, deputy leader o H&F Counciland cabinet member or environment, said the

repairs are only temporary and TL has admitted itsworkers will have to return next year to continuexing the structure. The lanes are narrower withconcrete barriers in the middle o the road, and that,coupled with a lower speed limit o 30mph, will lead

to a reduced capacity on the road. He said now wasthe time to think about alternatives and that manylocal people, including local architects, are starting tothink about a tunnel which could bringenvironmental, economic and social benets andhave a regenerative eect by reconnecting the towncentre with the river.

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This includes cuts to services such as rehabilitationcourses or motoring oenders, training andinormation or young drivers, sae routes to schoolsschemes and school crossing patrols.

The research also shows that over hal o Englishcouncils cut their spending on road saety and tracmanagement by more than ten per cent. O the 152councils contacted, 81 replied.

Spending on road saety saw huge variations. Forexample, Londons Camden Council cut road saetyspending by more than 70 per cent (4m), despite theact that road casualties have increased by 10.6 percent in this borough since 2006. More than 100people were killed or seriously injured on Camdensroads in 2010. At the same time, neighbouringIslington Council increased unding or road saetyand trac management by 134,000.

Spending on roads also varied. Thirty councils(37%) cut spending on road maintenance by morethan ten per cent, but generally, road maintenanceared well with an overall increase o 0.37 per cent.

For example, Northumberland Council cut roadmaintenance by 63 per cent while Blackpool Councilincreased it by 34 per cent.

IAM chie executive Simon Best said in diculttimes, councils can be more innovative and fexible

in their approach by working with the voluntary andprivate sectors to provide the services they can nolonger aord. He said that cutting road saety sohard makes no sense, particularly in the context oroad atalities. The average wage o a lollipop lady is3,000 a year while the cost o each road atality is1.6m. So the returns on investment are huge. As

well as calling or the restoration o casualtyreduction targets so that councils make road saety apriority, the IAM is also concerned that patchyspending on maintenance will not keep pace withcrumbling roads.

Freight trafcto Europe dipsIn the rst quarter o 2012, 608,000 goodsvehicles travelled rom Great Britain tomainland Europe, down 4 per cent on Q1 2011,according to the Department or Transport.

O these good vehicles, 455,000 were poweredvehicles and 154,000 were unaccompaniedtrailers, down 2 per cent and 11 per centrespectively on Q1 2011.19 per cent (85,000) o the powered vehicleswere UK registered, compared with 20 per centin Q1 2011 (95,000).

The DT said that since the early 1990s therehas been a signicant rise in the number ooreign-registered powered vehicles, rom 0.48million in 1996 to 1.45 million in the year

ending Q1 2011. O these oreign-registeredvehicles, 274,000 were Polish-registered,ollowed by the Netherlands (198,000),Germany (127,000) and France (119,000).

In the year ending in Q1 2012, 2.44 milliongoods vehicles travelled rom Great Britain tomainland Europe, 2 per cent lower than theyear ending Q1 2011, and 49 per cent higherthan in 1996, but 16 per cent lower than thepeak in 2007.

Eurotunneltrafc andrevenues upTotal revenue or the Eurotunnel Group in therst quarter o 2012 reached 222.5m, anincrease o 21% compared to 2011.

Shuttle trac increased signicantly in allareas compared to the rst quarter in 2011,particularly or the Truck Shuttles which are allthe more competitive in the current state o thecross-Channel market. During the quarter,Eurotunnel benetted rom the transer o sometrac rom SeaFrance which ceased operationsin November 2011. The number o truckstransported by Shuttles increased to 364,724,21% more than in the same period in 2011, duein part to a higher than orecast level o expressdeliveries in a market which grew by anestimated 2 to 3%. Revenues rom the corebusiness, the transport o trucks and passengervehicles by Shuttles, reached 101.7m, anincrease o 21% compared to the same period inthe previous year.

Port o Tyne acquires more landThe Port o Tyne has acquired 10 acres o landadjoining its Tyne Dock estate in South Shields. It is astrategic acquisition which will support the Portsplans or uture growth in both its existing businesssectors and new areas.

The acquisition is an important addition to thePorts Tyne Dock Estate, which currently oers 750metres o operational quayside. The McNulty siteprovides an additional 250 metres.

The Port o Tyne is one o the UKs major deep seaports and recently announced record cargo volumesand record nancial results or 2011. It recorded a30% increase in turnover and doubled prots, basedon growth in its bulk cargoes such as coal, steel andwood pellet, its container terminal and logisticsbusinesses, and its car terminals.

The Port is urther investing in its container andcar terminals and plans to expand its handlingacilities or wood pellets, which are used as well ascoal by power stations to generate electricity.

Send to: [email protected]

Road saety spendingdeclinesLocal councils in England slashed their road saety budgets by 15

per cent (23m) last year compared to average spending cuts o six

per cent or other council services, according to road saety charity

the Institute o Advanced Motorists (IAM).

Do you have any news to sharewith R&S readers?Send to: [email protected]

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Michelinlaunches guideto tyre labellingMichelin is helping truck, bus and coach feetsget to grips with the new EC/1222/2009regulation on tyre labelling, which will comeinto orce rom 1 November 2012.

The company has launched a dedicatedtyre labelling inormation module at http://www.michelinonline.co.uk/trucktyrelabelling/which explains everything feet operators needto know about the legislation, including why itis being introduced, what tyres it covers, anoverview o the dierent rating criteria andwhat benets it oers feets.

Michelins online tyre labelling guide

provides essential inormation on the threecriteria included within the legislation energyeciency, wet grip (during braking) andexternal rolling noise plus details on whateach individual rating will mean.

Michelin advises: tyre labelling will be agood starting point when it comes to choosingtyres, but feets should remember that thisinormation must be considered in conjunctionwith their own specic business requirements.Its vital to choose a tyre oering the rightbalance o perormance.

Other actors to take into account includetyre longevity, braking on dry suraces,

resistance to aggressive suraces, load capacity,road holding, traction and total cost oownership. Plus, or bus and coach operatorsin particular, passenger comort.

We recommend feets utilise the new tyrelabelling inormation in conjunction with theadvice available rom respected tyremanuacturers and service providers.

Highway Code

on smartphonesIn its 81st year, the Highway Code is nowavailable as an interactive app or smartphones.

Much o the Highway Codes content haschanged considerably since its launch in 1931.For example mirrors were not even mentionedin the rst edition and drivers were advised tosound their horn when overtaking.

The new app includes the complete contentso the Highway Code with a search acilitymaking it easy to nd rules and inormation.There are also interactive eatures like quizzes,

a stopping distance calculator and a tool tohelp users identiy road signs.The Ocial Highway Code app is available on

iTunes or 3.99.

World Economic Forumgives thumbs-up to UK

tradeThe Global Enabling Trade Report 2012, released by the WorldEconomic Forum has given a strong rating to Europes majoreconomies or their ability to enable trade, with Finland and the UnitedKingdom both advancing six places to 6th and 11th, respectively, andGermany and France remaining stable at 13th and 20.

The report, which is published every two years, alsosays that East Asian economies have recorded markedimprovements in their ability to enable trade, whiletraditional rontrunners Singapore and Hong Kongretain a clear lead at the top o the global ranking.

Other large economies are less well: the UScontinues its decline to 23rd, as does China (56th)and India (100th). Among emerging economies,Turkey (62nd) and Mexico (65th) remain stablewhile Chile (14th), Saudi Arabia (27th) and SouthArica (63rd) climb in the ranking. ASEAN membersThailand (57th), Indonesia (58th) and the

Philippines (72nd) also improve.The adoption o policies that enable trade will

become increasingly important, not only or

enhancing development in individual countries butalso or generating prosperity in their tradingpartners, according to the report which covers 132economies worldwide.

A widely used reerence tool, the report measures theabilities o economies to enable trade and highlightsareas where improvements are most needed. It helpscountries integrate global value chains andcompanies with their investment decisions.

We learn rom this report that a supply chainapproach to easing border barriers while maintainingquality, security and integrity is increasingly

important to success in trade acilitation, saidRonald Philip, Manager, Supply Chain & TransportCommunity at the World Economic Forum.

Treasury discusses VED reormThe Treasury has conrmed that is looking to makechanges to Vehicle Excise Duty charged on cars, toprotect the tax taken by the Government in an era omore ecient cars which incur less VED because theyemit less carbon.

Treasury minister Chloe Smith said that the

Government is considering whether Vehicle ExciseDuty should be reormed to support the sustainabilityo public nances and to refect the improvements invehicle uel eciency.

The AA has said that this could be a signal that the

government could scrap the tax-ree status o thecleanest cars, such as hybrids. It believes that themove is connected to the need to raise unds to paythe operators o privately run motorways and roads.

There are reports that an on-o up-ront chargecould be charged on new vehicles when they are sold,

replacing the current annual VED payments. In theBudget George Osborne announced VED would rise byinfation, but road hauliers would be exempt rom theincrease.

VED raises almost 6bn a year or the Treasury.

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Tax overhaulplanThe 2020 Tax Commission, a joint projectbetween the Tax Payers Alliance (TPA) and theInstitute o Directors (IoD), has called orradical reorm o the UK tax system.

In a 400-page report, the Commission callsor the abolition o eight taxes and the creationo a Single Income Tax.

The 2020 Tax Commission said its proposalswould result in substantial tax cuts or allhouseholds and provide a signicant boost toeconomic growth. For example, a two earnerhousehold, with an income o around 28,000would receive a tax cut o around 3,400.

According to an analysis o the proposals bythe Centre or Economic and Business Research

(Cebr), an economics consultancy, the changeswould increase GDP by 8.4% over 15 years.

Taxes on capital and labour income disguisedas business taxes should be abolished andreplaced with a tax on distributed income, the2020 Tax Commission said. Income Tax andEmployees and Employers National Insurancewould be merged into a single tax on labourincome, with rates levelled down so that certaingroups dont ace higher bills. Corporation Taxand Capital Gains Tax should be replaced witha single tax on capital income dividends,interest and rent at a rate o 30%.

There would also be a Fuel Duty cut o 5p alitre and the abolition o Air Passenger Duty.

New erryoperator orNorthern IslesSerco Ltd has won the contract to deliver NorthernIsles Ferry Services in Scotland, worth 243m oversix years.

Serco is taking over rom Northlink on theseroutes to Orkney and Shetland. Serco said thecontract will build on Sercos experience omanaging and transorming critical localtransport services such as Northern Rail, Scatsta

Airport on the Shetland Islands and LondonsWoolwich Ferry

Transport Minister Keith Brown said passengerswill see improvements to the journey experiencewith improved ticketing arrangements, premiumreclining seats added on board overnight services,and improved catering, hospitality and customercare acilities.

Mr Brown added that the Government aims toimplement RET-based ares (road equivalenttari) across every erry route in Scotland,including the Northern Isles.

The all has already started and comes even thoughtrac is predicted to grow strongly over the comingdecades. The collapse in income rom motoringtaxation will be caused by increasingly uel ecientpetrol and diesel cars, and the predicted large-scaletake-up o electric vehicles.

Projections show the amount o uel duty revenuecollected by the Exchequer currently stands at 1.7% oGDP, but will tumble to 1.1% o GDP by 2029. Unlesspolicy is changed VED will also drop rom 0.4% oGDP to 0.1% over the same period. The combinedall will leave a 13bn hole (in todays money) in theTreasurys coers.

The orecast is drawn as part o a detailed analysiso motoring taxation in a report called Fuel orThought - the what, why and how o motoringtaxation, commissioned by the RAC Foundation romthe independent Institute or Fiscal Studies (IFS).

One way a uture chancellor could make up theshortall would be by liting the uel duty rate by 50%.

To put this in perspective, 13bn could also be raisedthrough a rise o just over 3p in the basic rate oincome tax.

Proessor Stephen Glaister, director o the RACFoundation, said as drivers endure record prices at

the pumps they might be surprised to learn thatuture governments ace a drought in motoring taxincome. He points that the the irony is that whileministers encourage us to buy greener, leaner cars,they are being orced to look at ways o clawing backthe money motorists think they will be saving. This

isnt scaremongering. The Treasury has alreadyannounced a review o VED bands to ensure driversmake a air contribution to the public nances evenas cars become more uel ecient.

I the Chancellor was aced with a 13bn shortallin motoring tax revenue today he would need to pushthe rate o uel duty up rom 58p per litre to 87p perlitre to ll the nancial black hole. Clearly there is noguarantee that uture rises in duty rates will belimited to infation as is current policy.

The report concludes that the Government has hardchoices to make. Amongst the options are: oregoingthe money it gets rom drivers, pushing up duty onpetrol and diesel, or starting to tax green orms o

energy such as the electricity used in battery poweredcars. And, that none are appealing: the rst blows ahole in the Treasurys budget. The second blows ahole in drivers budgets. And the third risks stallingthe decarbonisation o road transport.

Motoring tax income toall despite rise in trafcFuture Chancellors o the Exchequer will need to ll the hole in the

public nances caused by a relentless decline in the amount o

revenue collected rom uel duty and Vehicle Excise Duty (VED),

according to a report rom the RAC Foundation.

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The Bill aims to improve the employment tribunalsystem by encouraging parties to come together tosettle their dispute beore an employment tribunalclaim is lodged, through Acas early conciliation andgreater use o Settlement Agreements. It will alsomake the determination o less complex disputesquicker and cheaper or employers and employeesalike, through a new Rapid Resolution scheme.

The Institute o Directors said The changes toEmployment Tribunals are the closest that theGovernment gets to the red meat o the issue.

Disappointingly, the Bill signals another missedopportunity or the Government.

The CBI said it will be looking or measures thatwill boost condence, ree up businesses, and avoidimposing new barriers to growth. We would like tosee a transormational change in the Governmentsapproach to regulation. There are some promisingideas in this Bill, such as the power to apply sunsetclauses to all regulations, and changes to theemployment tribunal process. But companies willjudge the Governments progress by what changes in

their business on the ground. So ar, there has beentoo little progress in too many areas, with theGovernments intended changes yet to lterthrough.

Business Secretary Vince Cable said that thelegislation would also reduce inspection burdens onbusinesses o all sizes and increase SME access toreliable, consistent advice on complying withregulations in areas such as trading standards,health and saety and environmental health.

Enterprise bill disappointsBusiness and industry associations have given a lukewarm response to the Enterprise and Regulatory

Reorm Bill presented to Parliament in May.

The right torequest exible

working

Star role or Bray and Sons Eric

Did you know that parents o children aged 16or under (or o disabled children under the ageo 18), and also carers o adults have the rightto request to work more fexibly, and theemployer has a statutory duty to consider it?

Acas has produced a ree short leafet settingout guidance or employers, working parents

and carers on fexible working that can bedownloaded rom the publications section otheir website.Go to http://acas.ecgroup.net and click onAdvice Leaets.

Beore heading to the BAR Annual Conerence inWindsor this year (see R&S June 2012), Bray andSons classic vehicle was in North Berwick,Scotland lming The Railway Man. The lm isbased on the true lie experience o a man whohad been working on the Thai/Burma railway andstars Colin Firth and Nicole Kidman. George Braytold R&S: The lm is based on a book written byEric Lomax. Our vehicle is nicknamed Ericwhich all the production team ound ironic. Ourvehicle was used outside the lm location on the

sea ront, and was used as a removal vehicle. Thevehicle was loaded and unloaded as part o thestory line and hopeully this will be seen in thenal screening o the lm.

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Excellenceaward orReason GlobalEUROMOVERS International has presented BARAliate Reason Global, with an award oexcellence at their annual global conerence inNice, France. The award created especially orReason Global recognises the company ortheir outstanding services towards the Groupsgrowth.

Reason Globals Graham Puddephattcollected the award on behal o the specialistinsurance brokers, in recognition o his workcreating special insurance packages promotingEUROMOVERS, which comprises more than 70experienced and reliable moving companies

located across the globe.Speaking at the conerence, Thomas Juchum,

managing director at EUROMOVERS said:Reason Global has always been a valuable andaithul supplier. However, during their last twoyears as a co-operative partner withEUROMOVERS, Graham Puddephatt has trulygone the extra mile to support our Group, aswell as to deliver dedicated services to allindividual partners.

He has pioneered a concept or the partnerso our group, which includes beside generalinsurance coverage an integrated paymentprotection programme and the ability to

generate additional income or every individualnetwork company. He truly deserves to collectthis award on behal o Reason Global or histireless eorts.

The award o excellence ollows ReasonGlobal achieving preerred supplier status atlast years EUROMOVERS conerence.

As a worldwide network, UniGroup Worldwide UTS issupporting the Inspire2Live organisation bypromoting and supporting its events and encouragingteams rom its 1,300 worldwide service centres to jointhe challenges and raise unds or this worthwhilecause. The challenge took place on the Blorengeotherwise known as The Tumble near Abergavennyor Cancer Research UK. Everything began at 5

oclock in the morning by candle light. The candlesare lit in memory o the people who have been lost tocancer or to be thankul or those who have survived.

In total 67 participants climbed the Tumble, with atotal o 359 climbs on bike or oot (walking orrunning).This years event has seen the undraisingtotal increase to 15,000 raised or the work o CancerResearch UK.

Bourne takes a Tumbleor charityTom Bourne rom Bournes Removals joined the Inspire2Live

organisation in the challenge to conquer the Tumble in South Wales

in its second annual Tumbleup4Lie cycling event in early May.

Essex Bodies builds two vehicles or

Cadogan TateEssex Bodies, which has been building vehicle bodiesor Cadogan Tate or over 10 years, has just suppliedthe company with another two vehicles, designed andbuilt to their exact specications.

One o the vehicles is to be used to collect anddeliver antiques and works o art that are bought andsold through a very well-known London auctionhouse.

According to Steve Thomson at Essex Bodies, theloading and sae carriage o these potentiallyextremely valuable items required a great deal oplanning. I was glad to be able to sit around thetable with the guys who do the work to get theirthoughts and ideas, Steve told R&S.

Several ideas were put orward including the largecantilever tail lit, which is capable o liting 2,000kg.A nal specication was then agreed.

One o the benets o using our construction isthat we can build into the body the ability to alter it ata later date should it be required, Steve explains.In this case, Cadogan Tate requested that the two

bodies have only one door to the nearside.However, while ollowing this requirement, EssexBodies also designed the ramework in such a waythat a urther three container size doors can be addedin the uture.

There are also retractable pallet table supports andinternal lighting tted in the correct places, therebyoering versatility and keeping the costs o uturemodication to a minimum. The colour scheme andlivery as well as the conspicuity markings were allcompleted by Essex Bodies themselves.

I would like to thank Cadogan Tate on behal oEssex Bodies or its very valued and continued

support, Steve says.We were delighted to be asked to build their latesttwo vehicles. Another very special vehicle is beingbuilt as we speak so watch this space or the nextinstalment!

Denis Zonneveld, Chairman o the Board,EUROMOVERS International S.A presenting thecerticate o Excellence to Reason GlobalsGraham Puddephatt

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Harrow Greenmoves luxuryshoe storeFollowing ve months o planning, Kurt Geiger,the internationally renowned luxury shoe andaccessories retailer, has moved into its new headoces. Harrow Green was appointed to co-ordinate and carry out the relocation rommulti-foor premises in Regent Street andBermondsey to new headquarters inFarringdon, EC1.

One o the challenges o this move, saidHarrow Greens Wayne Buller, who managedthe project, was the access and parkingrestrictions that apply to Regent Street, whichmeant we could only start loading at

midnight.Harrow Green moved the entire stang

departments rom boardroom and directorsto marketing, merchandise, nance, customerservice and other oce teams, along withurniture, ling systems, desktops and servers into their new location.

The move entailed packing more than 1,000crates o merchandise, including 900 crates oshoes and the Kurt Geiger mockshop that actsas a showcase o luxury branded shoes andashion accessories.

By working through the night rom Fridayaternoon to a tight schedule, the Harrow Green

team were able to ensure that Kurt Geiger stawere back at work on Monday morning withoutany disruption to their working day.

Both o the companies have evolved dramaticallyduring the period Maidmans Removals is now amajor player in the Southern Area having developedthe business dedicated to Commercial Moving,Domestic Moving and Sel Storage through theassociated business o Store and Secure Limited.Maidmans Removals was the winner o the DomesticRemover o the Year in 2011 which topped o over

thirty-three years o hard work and dedication to theindustry or Director, Brian Maidman.Brian has also dedicated a lot o his time to

shaping and infuencing policy within the BAR viathe local area meetings where he has held a numbero posts (Area Chairman, Area Secretary, AreaChairman and TMI /CMG Councillor or the last 12years) and more recently, as a Directly ElectedDirector to the Board o the BAR.

BARs commercial benetsBrian reely admits that or the rst ourteen years otrading outside o BAR membership much time waslost. Once we had led our application to join and

were introduced to ellow members and aliates wewere soon doing business with Basil Fry & Co as ourpreerred insurance brokers. All those years ago atermeeting Philip Wildman, I elt comortable that wewere with a specialist broker that only dealt with otherproessional removal companies. This relationshiphas certainly stood the test o time and our businesshas grown via their input and advice which has beeninvaluable. Since 1992, Basil Fry & Company has

changed dramatically. Greg Wildman comments: in1992 we had a sta o around 15 some o whom are

still with us today. Our stang levels have increaseddramatically in the past 20 years and we now employclose to 35, on a ull and part time basis. Greg sayssuccess stories like Brians are relatively rare thenation has suered some dicult trading spells overthe last twenty years and it is testament to the eortsput in by Brian and his sta that the company hasexpanded to become such a major player in thearea.

Basil Fry and Maidmanscelebrate 20 years o

business2012 marks the twentieth year o the Maidmans Removals and BasilFry relationship.

Greg Wildman and Brian Maidman toast the newthree year agreement between the Companies thatwas nalised at the BAR Conerence in Windsor.

Leatherbarrows solve Gordons kitchen nightmare

Most days in the removals industry can beinteresting but some can be more interesting thanothers, and so it was at Britannia Leatherbarrowsoces in Bournemouth recently.

First thing on a Wednesday morning an emailwas received rom a Mrs Ramsay needing to movethe contents o a our-bedroom house along with aull-size tubular steel ootball goal romHampshire to London, including a ull packingservice by youve guessed it, the Friday,Leatherbarrows Managing Director Rob Dance toldR&S. A quick phone call to the client by SalesEstimator David Bigglestone, established thatindeed the property needed to be cleared within aday and, youre probably a step ahead here already,this was Mrs Tana Ramsay, married to Gordon, theacclaimed che, TV personality and author.

Never one to shirk a challenge, the OperatorRichard Fisher started checking all the existingbookings and scouring the rest o the network orresources. It was touch and go at one point butthen the break he needed arrived with a lastminute postponement or the next day. It was now

all hands to the pump. An urgent call to theRamsays was made to arrange a survey at 16:30,and by 17:00 a quote had been organised with thejob conrmed just past 18:00 that evening. Theollowing morning a crew, vehicle and materialswere in place by 09:00 and the whole house hadbeen packed and loaded ready or delivery by lateaternoon.

Fantastic eciency, said Tana Ramsay whenshe called to say thank you, adding: The crewwere great and it was so nice to deal with acompany who just set to work right away and gotthe job done without any uss.

And the goal? David Bigglestone says:Dismantled and loaded into the van with sixinches to spare! Now thats what I call accurateestimating! But then I would say that wouldnt I!

Operator Richard Fisher and Sales EstimatorDavid Bigglestone

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P. Fahey & Sonsmake theRightmoveP. Fahey & Sons recently carried out therelocation o Rightmove to new oces inMilton Keynes.

The relocation o 160 employees started onthe Friday evening when all the computers werepowered down. The process carried onthroughout the Friday night until 1200 andcontinued rom 8.00am Saturday morning,transerring desks, cabinets, chairs and crates oling systems, led by Project Manager GedWhitley.

The whole relocation was complete by9.00pm Saturday evening, working to a colour

coded foor plan, with 4 x dierent coloured lowadhesive labels provided by P. Fahey & Sons. Allworkstations were set up with computers,pedestals, chairs and crates sitting next to desksready or the Rightmove sta on Mondaymorning.

The P. Fahey & Sons crew also carried out thefoor clearance at the old premises, disposing oany redundant urniture, which was taken awayto be environmentally disposed o, on thisoccasion given to a charity to make money ora developing country.

P. Fahey & Sons have carried out relocationsor Rightmove over the last 5 years, working

both at the Head oce in Soho Square incentral London and the oces at MiltonKeynes. Rightmoves Facilities Manager AnneFoster said the service oered by P. Fahey &Sons is antastic; I nd that nothing is toomuch trouble and the boys have always carriedthe work excellently and provided a servicebeyond the level I have ever ound rom acommercial relocation company. Thanks againguys or making this intricate project aseamless process!

Established in 1890, the company was purchased byPaul and Sue Henry o Henrys Removals in 1986. Insubsequent years the company was strengthened andthe feet increased through acquisitions: FrostsRemovals (1987), William Olivers (1991), Hillyards(1998), Strongbox (2000), B.W Pitthams (2006) and,this year, P. P. Removals and Pip Ewart & Sons romLeicestershire. The companys feet now includestransit vans, 7 tonners, 15 tonners and 17 tonnersor all domestic, commercial and overseas moves andremovals & storage.

Wardle & Keach was and has remained a amily-run concern now with the children Hannah andJames in managerial positions always striving orperection and displaying a caring attitude and a

commitment to quality, Sue Henry says. These arethe same values which have helped bring about our

success during this century and with the addition oour new Scania and with our young managers we arelooking orward to the next 100 years.

New Scania orWardle & KeachWardle & Keach International Ltd has taken delivery o the 23rd

vehicle in its feet, an 18 ton Scania.

ONeil and Inolinx partner ordocument managementBAR Aliate ONeil DataTech which is a provider ocloud-based commercial records management

services has partnered with InolinxSystem Solutions,a provider o physical records management, toprovide an integrated solution or managing physicaldocuments, stored in o-site record centres, directlyrom the Inolinx product.

This solution allows end users to manage their owncontent in a consistent manner, using their in-housesotware, thus increasing productivity, eciency andaccuracy. The well-engineered integration that

Inolinx has achieved with ONeil DataTechs series oweb services (RMBridge) oers a new level o

convenience. It provides end users with simple,seamless and secure access to their corporate records,stored at o-site record centres, said Ian Thomas,Executive Vice President o ONeil Sotware.Inolinxs knowledge o physical recordsmanagement complements ONeil DataTechs cloud-based oering, resulting in a unied recordsmanagement solution or handling large volumes odata.

Keys Hand Over: Paul Henry Wardle & Keach andJohn Biggin Truck East.

Sta at Crown Records Management have raisednearly 44,000 or the charity, When You WishUpon a Star. As a thank-you or all the teamshard work and donations, the charity invited oneo the dedicated undraisers, Donna Jones, a SalesCoordinator rom Crown Records Management,to accompany 80 children with lie threateningillnesses and their parents on its annual day tripto meet Santa in Lapland.

Donna said it was great to see the childrensinging Christmas carols to try and attract theattention o Santa. Eventually ater singing loudenough, Santa made his way through the snow

with a single reindeer and bulging Christmassack over his shoulder and the children went wildwith excitement. It was so lovely to be part o theexperience as they each took their turn to sit onhis lap and receive a present.

Barry Koolen, Regional Managing Director orUK, Ireland & Scandinavia at Crown WorldwideGroup, said the Crown UK & Ireland teams havebeen a true inspiration; theyve put lots o timeand energy into raising money or this charity.Im delighted that Donna was able to accompanythe children on this magical trip to see what adierence our donations have made.

Crown make wishes come true

Do you have any news to share with R&S readers?

Send to: [email protected]

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Nationwide,which is based on a sample o loansissued in any given month, reported that house pricesacross the UK rose by 0.3% in May and were 0.7%lower than in May 2011. The price o a typical homeis now 166,022.

Chie economist Robert Gardner said demand orhomes remains subdued on the back o weak labourmarket conditions, but the lack o homes comingonto the market is providing support or prices. This isin part a refection o the low rate o building inrecent years which has ailed to keep pace withhousehold ormation.

Nationwide said that house prices remain high

relative to incomes, at more than ve times averageearnings, well above the long run average o ourtimes earnings.

Haliax,which bases its index on a sample o eachlenders own loans each month, said that on amonthly basis house prices around the UK increasedby 0.5% in May. The UK average price in May 2012was 0.7% higher than in December 2011, at 160,941.

Housing economist Martin Ellis said that whilstthere has been a modest improvement in the trend orhouse prices recently, the current average UK price isvery similar to the levels both a year ago and at thebeginning o this year. We expect this situation to

continue with prices likely to still be around todayslevels at the end o 2012 as the on-going tougheconomic environment constrains housing demand.

Figures rom The Land Registry(based on actualsale prices achieved or sales in England and Wales)or April record an annual decrease o 1.0% with theaverage house price in England and Wales at160,417. Monthly house prices also ell 0.3% sinceMarch 2012.

The region in England and Wales whichexperienced the highest increase in its averageproperty value over the last 12 months was London

with a movement o 5.1%. London also experiencedthe greatest monthly rise with an increase o 5.1%.Yorkshire & The Humber experienced the greatestannual price all with a decrease o 5.6 %. WestMidlands saw the most signicant monthly price allwith a decrease o 2.7%.

Figures rom the Ofce or National Statistics showthat UK house prices in March 2012 were 0.4 per centlower than a year earlier. Despite the slight decline,house prices continue to lack any real movement withthe current UK average price little changed romwhere it was at the beginning o 2011. This is with theexception o Northern Ireland, which has experienced

strong alls in house prices since 2008.In the 12 months to March 2012, average house

prices decreased by 0.3 per cent in both England andScotland and 10.7 per cent in Northern Ireland. Thesedecreases were oset by an increase o 0.4 per cent in

Wales. The annual decrease in England was driven bydecreases in London, which ell by 0.2 per cent, theSouth East, which ell by 1.4 per cent, and the NorthEast, which ell by 0.9 per cent. This was the rst year

on year decrease in London since October 2009. Thelargest annual increase in regional average houseprices was 2.2 per cent in the South West o England.

Price Change by Region source: Land Registry

House prices stableHouse prices in the UK remain largely unchanged, as a lack o new housing supply in the market

osets the economic pressures o the double dip recession and rising unemployment.

Demand or homes remains subdued on the back o weak

labour market conditions.

Robert Gardner, Nationwide Chie Economist

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Gary is the owner o Sullys Removals, a small but wellknown removals rm in South London. Hes beenworking in the Removals Industry since 1973 whenhe joined the amily business ater leaving school,beore moving to Sullys in 1988 and acquiring thecompany in 1990.

Its a background that gives him a realunderstanding o the issues and problems aced byBAR Members across the country, and he is passionateabout the need or removals companies to share theirconcerns with each other and with the BAR.

A problem shared is a problem solved, he says.Our industry is unique in the way competitors get

together, discuss problems and help each other out.Were rivals but were all riends. Ive been in thisindustry or nearly 40 years, and I know how helpulit is to be able to pick up the phone and talk tosomeone in another company were all goingthrough the same situations. It can make a realdierence to bounce ideas o someone else.

One o the best ways or Gary to meet others in theRemovals Industry over the years has been throughattending BAR area meetings. I know romexperience how helpul these meetings can be to gainlocal inormation, and network with peers, especiallyin the current economic conditions, he says.

Indeed, one o the highlights or Gary as a Directly

Elected Director was the visits he made to many o theBAR areas. During my time as Directly ElectedDirector, it was very ullling to talk to Membersabout their concerns and take any messages back tothe Board.

As Vice President, he will now visit every BAR areaover the next two years, to update Members on BARand industry developments. Gary is concerned by thenancial diculties acing many companies in theindustry. He says his term as Directly Elected Directorcoincided with one o the worst recessions in memory,which has had a lasting impact on removals: Morethan ever beore, what you need now in this businessis determination and trust in others, he says.

He is adamant that the secret to success in theremovals industry is or a company to know its costsand put the right pricing in or a job. This race tothe bottom has to stop, he says. Its not good or

anyone, except possibly the customer. I would say toevery BAR Member get your pricing right! The newcost modelling tool rom BAR is a antastic way tohelp every Member accurately determine margins. Itsnot acceptable in this day and age or people not toknow their costs.

Get out there!Gary oten known as Bert, ater legendary guitarteacher Bert Weedon is a keen goler and squashplayer. Despite his love o sport, he is also acommitted Brentord supporter!

In business, Gary also makes sure he is on top o thelatest trends in inormation technology and the

Internet. Hes an active member o the LinkedINorums o the BAR, and is building up a social mediapresence or Sullys, using both Facebook and Twitter.In London nearly everyone has a computer and Ind I get many leads rom BARs online lead

generator, he says. Anything that means people cantalk to each more has got to be good!

And, thats what Gary hopes to do in the next twoyears as BAR Vice President; talk, listen and respond.The BAR exists or its members, he emphasises.Now its up to all o us to get the most out o theassociation and help infuence its direction in thesechallenging and exciting times or the removalindustry.

Gary Wheadon:BARs new Vice PresidentAter three years as a Directly Elected Director, and nearly twenty ve years as

a BAR member, Gary Wheadon has now taken on the position o BAR Vice President.

A problem shared is a

problem solved. Our

industry is unique in the

way competitors get

together, discuss problems

and help each other out.

Were rivals but were all

riends.

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BAR News

BAR Lead GeneratorJune produced another good mix o leads or BAR Members throughout the UK through the BAR Lead

Generator.

More than 250 leads were passed on to Members,predominantly or domestic removals rom housesand fats, with a number o enquiries or European

and Overseas moves. Roughly one quarter o theenquiries required ull packing and just over 7% alsorequested storage.

BAR membership criteria reviewBAR Area meetings around the country have been having lively and detailed debates on the new

membership criteria that BAR put out or consultation by its Members.

A recurring question or the South West Area inrelation to the majority o criteria being proposed wasHow do we police it? with the conclusion that allthe criteria must be measureable. Sussex AreaMembers were particularly interested in criteriarelating to independent residence terms, as well aslevels o sta training and proportions o staundergoing this training. There has been a mixtureo views rom Members about the requirement orbusinesses to be run rom an oce rather than roma residential address, with suggestions that aresidential address could be used in cases where thereis a designated oce space at the residence. While theWestern Area Members were in principle in avour o

BARs proposed criteria, they have expressed specicconcerns or suggestions in relation to premises, statraining and O licences.

Yorkshire Area supports VAT registrationAt their meeting in April, the BAR Yorkshire Area,Members rom the Area endorsed the ideas that aspart o the BAR Membership Criteria, companies mustbe VAT registered, possess as a minimum a StandardNational Operators licence and pay an additional120 per annum per location as a contribution toattendance at Area Meetings and Social events.They also suggested that in a new Members rst year,they would be eligible or probationarymembership.

Like many other BAR Areas, or the Yorkshire Area,the issue o VAT registration is crucial. Philip Kidd,managing director o Kidds Services, has written to

BAR Director General Stephen Vickers to stress theimportance o VAT registration. With moderncomputers and packages there is no argument or any

business not being registered or VAT. It is unair thatone part o the economy has a 20% price advantage,particularly when this crosses over also into the areao jobbing builders, who also undertake moves on aFriday/Sat, Philip wrote. The last Government TVcampaign, which ocused on cash payments, wastestament to the success o BARs work in this area, atthe time. That time has again returned. This isanother opportune moment, or BAR to demonstrateits eectiveness, in the return to protability o theindustry as a whole....I am condent that in thiseconomic storm, the removal o the 20% priceadvantage will assist all small members.For more inormation, please see

https://www.bar.co.uk/trade/mybar/Resources/MembershipCriteria.aspxPlease note this consultation has now closed.

Do you haveany news toshare with R&S

readers?Send to:[email protected]

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BAR Services

BAR has recently responded tothe needs o many BARMembers who oer sel storageas part o their service. The BARSel Storage Special InterestGroup (SSSIG) has beencreated to provide such

companies with a orum to beable to promote their businessand to ensure best practicewithin the sel storage industry.

Having been involved with supplying the sel storageindustry or nearly ten years, BAR Services whollysupports such a group and eels this will be vital to themembers.

In early 2003, BAR Services saw an increasing trendwithin the removal industry towards a new type ostorage service known as sel storage. Having seenthe success o the sel storage industry in the USA, theUK started to ollow suit with a boom in companiesconverting their warehouses and opening their doors

to the public or sel-service storage.Over the years BAR Services has identied theprincipal products that are required by a sel storage

acility. It has listened to its customers and developeda core range o good quality retail products and hasagain used the benet o its bulk purchasing power tobring the cost down. This includes a range o padlocksor their customers, managers padlocks, polythenecovers, air bubble lm, handling products and a corerange o cartons the idea was to keep it simple.

Please note the oer is exclusive o own printpackaging and cartons.Since it began supplying the sel storage industry,

BAR Services has been advocating the supply oancillary retail products within your acility as this toocan drive invaluable income with high prot returns.

BAR Services supports the SSSIGBAR has recently responded to the needs o many BAR Members who oer sel

storage as part o their service. The BAR Sel Storage Special Interest Group (SSSIG)

has been created to provide such companies with a orum to be able to promote theirbusiness and to ensure best practice within the sel storage industry. Having been

involved with supplying the sel storage industry or nearly ten years, BAR Services

wholly supports such a group and eels this will be vital to the members.

Dont miss out on our low cost dolly trucks!Supplied in a useul 600 x 400mm size with our swivel 75mmwheels, the Unidolly is capable o handling loads o up to300kgs. A handy carry hole allows easy portability.

Not only do these beneft removal companies who oten seeexpensive equipment go missing, this sturdy but economicaltruck is also invaluable i you own a sel storage acility.

At this price you can either sell or hire them to your customers or a healthy proft!

Pack of 4 - 17.50 eachPack of 8 - 16.80 each

* Oer subject to stock. The price is ex VAT and inclusive o delivery to the UK mainland (extra charges may

apply to deliveries in Scotland & Northern IrelandPlease ask or a quote)

BAR ServicesMoorhallSandhawes LaneEast Grinstead

West SussexRH19 3NR

Tel: 01342 870087Email: [email protected]

Working for you

UNIDOLLY - OUR LOW COST

DOLLY TRUCK

BAR Services believe that a combination o its in-depth packaging knowledge and the orum

provided by the SSSIG will be invaluable to BAR Members who are moving in to sel storage.

It will help them to identiy exactly what products and services they should provide. For the

past 8 years, BAR Services has been successully selling its range o ancillary retail products

and has become increasingly pleased to see a rise in BAR Members making the most o

existing acilities and branching out in to sel storage.

For this reason, readers will be pleased to hear that BAR Services will be oering BAR Sel

Storage Members an exclusive 10% discount on retail products or the rst order.

BAR Services is looking orward to supporting BAR in this much needed interest group.

I you would like any urther inormation or to place an order with your 10% discount, please

call sales on 01342 870087 or email [email protected]

BAR Services

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BAR News


BAR ProfleBAR News

Situated in central Europe, the city providesbreathtaking views o the Danube rom thespectacular Margaret bridge. Split into the east side oPest, where you can see the iconic St Istvan Basilicaand the west side o Buda with its older architecturesuch as the historic castle district, both parts o thisvibrant city oer magnicent sights. We arrived to theNovotel Congress hotel in central Budapest to bewelcomed by the warm Hungarian hospitality o theorganising committee consisting o three membercompanies.

Arnaldo Righetti, President o FEDEMAC, opened

the evening event where we met with old riends andsaw some new aces. We amiliarised ourselves in ournew setting over a traditional Hungarian meal,watching as the photographs o all conerencedelegates appeared on a large screen, cheering as werecognised our international riends and colleaguesbeore enjoying the welcome party, which alwaystends to be a lively aair.

The business sessions this year were excellent, onthe rst day we heard rom Gerard Geijtenbeek oRoldo Rent providing inormation on how to beeective in the current tough economic times.Krisztin Hackl gave a motivational session providing

a guide to dierent personalities which had us all onour eet and sharing ideas.The next evening consisted o traditional

Hungarian entertainment with some antastic horse-riding skills in an amazing show ater travelling instyle on a antastic river boat cruise along the Danube

ollowed by horse drawn carriages to our destination.We enjoyed the traditional Hungarian dish o Goulashwhich was absolutely delicious and the ne winefowed as we networked with our peers beore going toa nearby nightclub or an impromptu party.

On the second day o the business sessions, we hearda antastically well-presented seminar rom BrianLimperopulos o IAM which gave us an insight intoonline marketing solutions and the uture intentionso IAM, ollowed by inormation or successul pettransportation rom Faruk Berberovic o G.K.Airreight Service. Without our leader, Denis Cauleld,

the Peter Pan o the industry, we did not have ourannual scene play unortunately but we heard romDenis over a Skype connection and wish him all thebest and a speedy recovery.

In the aternoon we visited the Budapest Zoo to takepart in team challenge games with huge Aricanhissing cockroaches and a competitive hunt or ateam picture o our allocated animals which I am sadto say, my team did not win but un was had by all.We took a group photo at the spectacular HerosSquare, perhaps the most iconic image o Budapestbeore heading o to our Gala dinner at the beautiulSymbol restaurant and nightclub or our closingparty sponsored by Move One, where, over dinner weall gave our hearty congratulations to Matthieu Odijko Voerman in Holland on his engagement and

upcoming nuptials to another o our Young Movers,Tina Larsen rom Denmark.

Save to say that you arrive back home to eel prettyexhausted ater a jam-packed exhilarating conerencewhich was clearly very well prepared and planned bythe wonderul minds and talents o our Hungarianorganising committee. To coin an English phrase......hats o to them! They did a really brilliant job oshowing us their beautiul city, a real taste o Hungaryand including some o the most interesting businesssessions I have seen so ar, being it so that I haveattended quite a ew conerences in my time, it reallyis quite something or me to say that this has been my

avourite.Andrea Mller (Euromove & Relocation, Budapest),one o the event organisers, says: It is essential tohave a separate event or the young people involved inthe moving business as it denitely provides dierentways o connecting people.

European Young Movers go EastBy Loren Webster, BAR Training Services

This year, the European Young Movers Conerence was held in the

Hungarian capital o Budapest, an ideal location or us all to meetwith 32 countries represented.

Young Movers at Heroes Square in Budapes t

Andrea Mller rom Euromove & Relocation was oneo the event organisers

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Olympics Monitor

>> Olympics monitor

This section inorms Members o the latest transport inormation and tips to ace the challenges over the

next couple o months as the UK hosts the largest sporting event in its history.

Planning tools launched or LondonsroadsAs announced by David Silvey (pictured) at the BARAnnual Conerence (R&S June page 46), Transport orLondon (TL) has launched an online Temporary

Road Changes planning tool and the Freight Journeyplanner.

The Temporary Road Changes tool enables roadusers to see how dierent areas in London will beaected, postcode by postcode. The new service can beaccessed at www.getaheadothegames.com andincludes inormation about the Olympic andParalympic Route Networks (ORN/PRN) and theRoad Event routes in London, as well as tracmanagement around the Road Events routes andvenues. The Freight Journey Planner (FJP) isdesigned to help reight operators plan their route ora specied size o vehicle, and identiy where to stoplegally. The area o coverage is within GreaterLondon. Routes can also be generated rom or to anyjunction o the M25. Users can select up to amaximum o 26 separate locations or each journey.Each drop o can be assigned a stopping time orloading and unloading thereby creating a total

journey and delivery time. An accurate estimated timeo arrival is calculated or each route based onhistoric trac inormation to enable the tool to

display an accurate journey time or the routegenerated by the FJP. For more inormation, seehttp://reightplanner.tf.gov.uk/user/login.php or goto the Olympics 2012 area o the BAR website www.bar.co.uk/trade/MyBAR/Olympics2012/TFLupdate.aspx.

Do you have anynews to share

with R&S readers?Send to:

[email protected]

Minimisingdisruption,

managingabsencesMore than hal o employers are makingchanges to their working practices during theOlympics to enable sta to work more fexiblyor enable them to watch key events at work,new data released by the Chartered Institute oPersonnel and Development (CIPD) shows.

Almost three in ten employers say they willtry and accommodate requests romemployees to work rom home, 17% willextend fexible working opportunities, while

13% will actively encourage sta to work romhome.

The survey ndings were released as theCIPD launches new guidance on Sportingevents and absence management whichhighlights the range o options employers canconsider to minimise disruption to thebusiness and help employees make the mosto the Olympics and other sporting eventssuch as the European FootballChampionships.

Teacrates Sheehycarries the torchPatrick Sheehy, PHS Teacrates National SalesManager completed his leg o the London 2012 TorchRelay between Gloucester and Hartpury on 24 May.

Patrick has inspired others through his charitablework, which has been the basis or his nominationand resultant success at being awarded Olympictorchbearer within his community.

Patrick Sheehy, PHS Teacrates National Sales Manager

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BAR News

FTA calls or sensible enorcementduring Olympics

The Freight Transport Association has stressed the importance o logistics to the success o theOlympics and the need or the public and customers to be aware o the demands the Games are

placing on transport companies.

Natalie Chapman, FTAs Head o Policy or London,gave evidence to the House o Commons TransportCommittees inquiry into transport or the OlympicsInquiry, alongside representatives o London Councils,the Federation o Wholesale Distributors and theLicensed Taxi Drivers Association.

The inquiry was looking at the transport challengesposed by the Olympic and Paralympic Games,including the impact o Games Lanes and the

Olympic Route Network on road transport in London.Natalie Chapman told the inquiry that the industrywas largely prepared and ready or the challenge thatthe Games will pose. However, FTA members areconcerned how those reliant on logistics are preparingand adapting or the challenges o the next ewmonths. She also raised concerns regarding theadditional costs that the industry will ace in servicingcustomers during the Games.

Many companies have had to hire in additionalvehicles and drivers or the Summer even i these do

not oresee an increase in trade as productivity willslump due to a reduction in road speeds and anincrease in congestion.

Ms Chapman said the vast array o additionalrestrictions that will be implemented or the Olympicsand Paralympics such as the Olympic Route Network,Games Lanes, banned turns and loading bans arelikely to cause conusion even to drivers how knowLondons streets like the back o their hand. We hope

that the boroughs and Transport or London will takea sensible approach to enorcement and will ocustheir eorts on compliance and assisting drivers.Welcoming the decision by the Mayor o London andthe Secretary o State or Transport to reject theincrease in PCN levels to 200 as requested by LondonCouncils and the Olympic Delivery Authority, shewarned: i 130 nes are issued like conetti, we willas an industry, have a very big bill to pick up at theend o the Summer.

Olympics Monitor

Natalie Chapman, FTAs head o Policy

BAR Training ServicesTraining rom the Removals Experts

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This 1 day course is designed to enhance salesskills and to demonstrate the most effective wayof promoting the BAR OFT Code of Practice to winbusiness, covering topics such as:

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19 SeptemberCourse to be held atBAR, Watford

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BAR News


QSS Update

Peter Weltenius:a passion or qualityPeter Weltenius, ounder o Expect Move Management, is the new Director o Quality Service Standards

Ltd. He spoke to R&Sabout his experience in removals and the role that quality and standards play in

todays ast changing industry.

Like many people in the industry, Peter started outworking on the trucks during his summer holidaysrom school. Ater compulsory military service in hishome country o Sweden, he started working ull timein 1988, beore joining Pickords in the UK as abusiness development manager, ollowed by a stint atMomentous.

It was in 2000 that Peter struck out on his own,establishing Expect Move Management in Greenord.

The company is heavily ocused on internationalrelocations; Peter estimates that 95 per cent o itswork is international, including a lot o trade serviceto and rom Sweden and other Nordic countries.

Throughout this long and varied career, quality hasalways been a priority. Peter was awarded the FIDIdiploma back in 1992 (top student) and subsequentlybecame a member o the FIDI 35 Club board (youthsections o FIDI).

Without high quality service, I dont believe thatExpect Move would have any enquiries, Peter says.All o our enquiries come rom recommendations our best sales people are our clients.

Peter is now looking to see how to apply this

philosophy to Quality Service Standards Ltd, whoseBoard o Directors he joined as o 18 May. Ive alwayshad a strong interest in quality, he says. In the last20-30 years the industry has changed, but the qualityhasnt changed, and hence our prices haventchanged. This industry needs to improve its quality iit is to increase its margins. Everyone in the industryhas a responsibility to see that happen.

As this is Peters rst senior position with a BARentity, he believes he will be able to give new inputinto the quality arena, coming at the issues rom adierent angle, and contributing, in particular, theinternational perspective that he has acquired on the

ground and rom his experience with FIDI.However, he wholeheartedly agrees with many o theBARs top brass that standards should orm a part omembership criteria. BAR may not need moremembers, but it does need members with higherquality standards, he argues.

For Peter, standards allow Members to charge moreand get a reasonable margin. Too many removalcompanies are operating at cost or even below cost,he says.

Understandably, many company owners anddirectors eel they are too busy and have otherpriorities than attaining standards. Theres a lot opressure on the industry, Peter tells R&S. But

standards are an important way o demonstratingquality.

For this reason, Peter is strongly supportive o theseries o new initiatives rom the BAR Board in the

area o quality. Right now theres a strong push romthe Board to raise quality and improve membershipcriteria. BAR also needs to make sure that corporateprocurement departments and consumers knowabout the criteria or membership.

Keeping things in perspectivePeter says these are tough times or the industry; hebelieves a priority or BAR Members should be how to

manage client expectations, as clients are underincreasing pressure themselves. He cites examples oincreasing numbers o domestic removals wherecustomers are orced to move, and on the corporaterelocations ront, some companies have slashedremoval allowances or their employees and imposedtighter cost controls and restrictions. In these stressuland pressurised times, Peter believes that providing aquality service is one way o ensuring a successulmove and a satised client.

But he is also keen to point out that standards arenot all that matters in the removals world: in theseconditions, it is more important than ever to get thework/lie balance right. We all need to have a good

quality o lie, have hobbies and look ater ourpersonal lives. I run hal-marathons; its a great wayto relieve stress and stay in shape or all thechallenges in the business. Peter Weltenius, Director o Quality Service Standards

Quality Service Standards Ltd (QSS) is a

wholly owned subsidiary o BAR. QSS is

an independent audit body. It helps BAR

Members achieve and maintain

certication or the specialist industry

standards BS EN 12522 (Domestic), BS

EN 14873 (Storage), BS EN 15696

(Sel storage), BS 8522 (Commercial)and BS 8564 (Overseas) as well as ISO

9001 (Quality Management Systems),

ISO 14001 (Environmental) and the

standards or shredding and document

storage.

Do you have any news toshare with R&S readers?Send to:[email protected]

This industry needs to

improve its quality i it is to

increase its margins.

Everyone in the industry hasa responsibility to see that

happen.

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CMG News

The Commercial Moving Group (CMG) is a dedicated group of companies

within the British Association of Removers that specialise in all aspects

of commercial relocations.

In the Xpress LaneXpress Relocation is a amily run business based in Milton Keynes, specialising in commercial moving,

particularly in the education, aviation and healthcare sectors. The company has an enviable list o blue-

chip corporate customers and public organisations. Despite dicult market conditions, it is continuing to

invest in its feet and preparing or uture opportunities.

Since its establishment in April 1996, XpressRelocation has ocused exclusively on commercialmoving, with most o its businesses coming rom theeducation, aviation and healthcare segments. Over the

years the company has developed an impressiveportolio o clients, and has recently worked withhousehold names such as Virgin Active, Red BullRacing and Lloyds Pharmacy to take care o all theirmoving needs.

We have a major client, with current contracts inplace, in each o the sectors and together these makeup around 50% o our workload, Sales and MarketingDirector David Stanley says. The remainder o ourbusiness comes rom the banking / legal / accountingsectors, as well as one o moves obtained through oursales and marketing eorts in any industry throughoutMilton Keynes and the Home Counties.

David himsel has been at the company or almostten years, ater ourteen years at a major commercialmover in London. In those ten years, he has helped

Xpress Relocation grow into a orce to be reckonedwith in its market.

We have recently secured a ve year contract with amajor deence client to supply all their oce urnitureas well as the space planning and installation works,in addition to all the moves that go with it, Davidadds.

In the public sector, we have also secured a threeyear deal at the Open University sites throughout theUK to carry out all their moves and also provide a ulldesign and implementation service or the moves and

changes that they carry out on all sites.

Investing in the feetEconomic conditions have led to some belt-tighteningat the company, which streamlined its operationsrecently, but it has also been able to invest in 2012 inadding to its feet o vehicles. In May, the companytook delivery o a brand new 16 tonne vehicle with AirRide suspension, and earlier this year it updated its 7.5tonne feet due to the new emission regulations in

orce in Greater London.The tightening o standards in the Low Emission

Zone in London is just part o the recent trend o

increasing legislation on the transport and removalsindustry, and rising customer expectations. David saysthat the greatest challenge members now ace is inintegrating this legislation at a time where there is a

weak economy and pressure on company nancesacross the industry.

David says that the downturn in domestic moving hashad a knock-on eect on the commercial movingsegment, where domestic movers are now competing at

very low prot margins. The only winner is the clientin this situation, he says. This needs to be addressedsomehow otherwise smaller independent movers willnot be able to continue trading on such margins thenear uture.

The company is also eyeing up the opportunities orgrowth in the current climate. David says that asthings begin to pick up, which I eel may take another2-3 years to do so, we will see many mergers andtakeovers taking place, with the survival o the ttestbeing the key indicator. Branch and network closuresalways create business opportunities.

We also have to be prepared to take on works that inthe past we would have passed on, such as siteclearances; in utilizing our business partners in therecycling and environmental disposal elds, we cansupply our clients with the necessary WEE / Recyclingcertication.

Xpress Relocation also provides DSE Assessment orbusinesses. DSE stands or Display Screen Equipmentand applies to all businesses with more than 15 people.

As part o the Health and Saety Regulations Act 1992,DSE is an assessment that employers must carry out

or employees and their workstations

And as the removals industry continues to transorm,David believes that standards-based membership o theCMG is o course essential, but is less convinced that itis important or domestic movers.

Many clients may have heard o the BAR and thesign o the badge says what it should, but quoting BS1234 in order to secure the move will mean nothing tothe general public, he argues. However standards are

essential in the Commercial Moving Group, as theindustry expects this and many clients also insist nowon BS 8522. Refecting that commitment tostandards, in March this year, the Xpress Relocation

passed its BS 8522 re-assessment or the thconsecutive year, cementing its status as one o theUKs leading commercial movers.

David Stanley and Jade Taylor promoting Xpress Relocation Ltd to FMs on their stand at the Facilities Show at theNEC in Birmingham

Xpress Relocation Ltd

Tel: 01908 374999

www.xpressrelocation.co.uk

For more Inormation

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BAR News

Commercial Moving Group

Seminar, Golf Day

and Awards

Tuesday 2nd October 2012St Pierre, a Marriott Hotel & Country Club,Chepstow, Wales.

The CMG Chairman, CMG National Council and Basil

Fry look forward to welcoming you on the day.

For more information pleasevisit: www.barcmg.co.ukoremail: [email protected]

VAT included in above prices

Sponsored by:

This year we are promising an excellent networking opportunity

or all BAR Members, CMG Members and Facility Managers

whether you enjoy your gol or not.

Aternoon seminars are set in the relaxed atmosphere o the St

Pierre Country Club and the day fnishes with John

Documents

R&S July 2012