RPA, Inc.RPA, Inc.Reimbursement Plan Administrators, Inc.Reimbursement Plan Administrators, Inc.

22035 SE Wax Road, Suite 1722035 SE Wax Road, Suite 17Maple Valley, WA 98038Maple Valley, WA 98038

Est. July 2003Est. July 2003

Who are we?Who are we?

Current number of clients with dental benefits :Current number of clients with dental benefits :1616

Total number of insureds:Total number of insureds:5,0275,027

Current number of clients with vision, orthodontia and/or Current number of clients with vision, orthodontia and/or MERP benefits:MERP benefits:

1010

Number of clients lost:Number of clients lost:00

RPA, Inc. is a Third Party Administrator specializing in Direct Reimbursement Dental Plans.

We are a member of the Consumer Driven Benefits Association (CDBA) and are actively marketing Direct Reimbursement Plans.

What is Direct What is Direct Reimbursement?Reimbursement?

Direct Reimbursement (DR) is a tool for employers who want to self insure their dental and/or vision benefits and who want to allow their employees the freedom of choice. DR is an alternative to traditional dental insurance plans.

With DR, employer’s design their own plan. They are not restricted to “Plan A”, “Plan B”, or “Plan C”.

With a DR plan in place, the Employer designs the plan, and the Employees pick their dentist.

Employees obtain and pay for their dental care. Once they pay for their services, they submit a request for reimbursement to RPA, Inc.

Our PhilosophyOur Philosophy

We treat each claim as if it were our own.We treat each claim as if it were our own.When a claim is received, we process it. Our turn around time for a clean claim is When a claim is received, we process it. Our turn around time for a clean claim is

less than a day! If information necessary to process the claim is missing, we less than a day! If information necessary to process the claim is missing, we will make every attempt to obtain the missing information. We will contact the will make every attempt to obtain the missing information. We will contact the

claimant using the information they provide on their claim form claimant using the information they provide on their claim form oror we will we will contact their dental provider.contact their dental provider.

Each claimant is an individual worthy of our utmost Each claimant is an individual worthy of our utmost and honest attention.and honest attention.

Phone calls (when we get them) are answered in real-time, by a person. If a Phone calls (when we get them) are answered in real-time, by a person. If a message is left after hours, it is returned the following business day, first thing!message is left after hours, it is returned the following business day, first thing!

E-mails are responded to within the same business day 99.9% of the time. If an e-E-mails are responded to within the same business day 99.9% of the time. If an e-mail is sent after hours, it is responded to the following business day!mail is sent after hours, it is responded to the following business day!

Our mission is to process each claim promptly and Our mission is to process each claim promptly and accurately.accurately.

Our goal is to process the claim before the next claim run so that claimants to not Our goal is to process the claim before the next claim run so that claimants to not have to wait to receive their reimbursement. Processed claims are reviewed on have to wait to receive their reimbursement. Processed claims are reviewed on a daily basis and again during the reporting process. This is one of the reasons a daily basis and again during the reporting process. This is one of the reasons

we don’t get phone calls! Is it time-consuming? Yes! Is it worth it? we don’t get phone calls! Is it time-consuming? Yes! Is it worth it? Absolutely!Absolutely!

Administration FeesAdministration Fees$3.00 - $5.00 per employee per month$3.00 - $5.00 per employee per month$.50 - $1.00 for add-on benefits such as $.50 - $1.00 for add-on benefits such as

orthodontia, vision, and medical expense orthodontia, vision, and medical expense reimbursementreimbursement

$250 - $350 Set-up Fee$250 - $350 Set-up Fee$250 - $350 Plan Document Fee$250 - $350 Plan Document Fee$0 Monthly Maintenance Fee$0 Monthly Maintenance Fee$0 Annual Renewal Fee$0 Annual Renewal Fee

Refer your inquiries to RPA!Refer your inquiries to RPA!

Please contact me, Cheryl Marangon, to discuss the opportunity of being a Please contact me, Cheryl Marangon, to discuss the opportunity of being a source for your Direct Reimbursement inquiries.source for your Direct Reimbursement inquiries.

I can be reached at 425-432-7002 or via e-mail at I can be reached at 425-432-7002 or via e-mail at cherylmarangon@qwest.netcherylmarangon@qwest.net

Thank you for your attention and time. I look forward to hearing from you!Thank you for your attention and time. I look forward to hearing from you!