Roy C. Little2801 Schley Ave

Apt 5aBronx, NY 10465(347) 734-9245

RoyLittlebx@yahoo.com

OBJECTIVE: To acquire a position in the Information Technology field where I can utilize my talents and education.

TECHNICAL SUMMARY: Install and configure Windows 2008 Professional, Server and Active Directory Setting and managing disk quotas, users, groups, and computers in Windows

( Vista, 7, 8 and 10), users home folders, local, global, and universal group policies, Internet Information Services, and Gateway Services for Netware

Configure TCP/IP Protocol Suite including IP addressing, sub netting, super netting, static and dynamic routing; TCP/IP using DHCP, WINS, DNS Routing and Remote Access Services

 Supporting Operating Systems (XP, Windows 7, Mac, Blackberry, iOS) Supporting Software like(Microsoft Exchange 2003/2010, MS Office

2003/2010, MS SharePoint, MS Lync – Live Meeting \ Meeting Place, Browsers, Internet Explorer, Chat)

Supporting and configuring Mobile Devices (Blackberry, IPhone, Ipad) Remote Installation Services NTFS file system and security, configure offline files, encrypt files and folders Disk spanning, mirroring and RAID 5 volumes

Experience:

CTG/ASML 04/14 – PresentComputer Technician/ Level II Help Desk

Utilize Active Directory to reset passwords, unlock accounts, restore BitLocker Decryption also assign and unassigned users and groups to specific machines.

Servicing VIP clientele PXE image Desktops and Laptop for ISS orders and new hires. Replace and repair HDD/Wifi Cards/Screens in Laptops and Desktops Data Recovery Assigning RSA Tokens Data Recovery Asset Management Open and close tickets in required timely manner Delivery of ordered accessories Retrieve data from terminated employee’s equipment Remote into user’s asset to assist Replace toners in network printers Call manufacturer for service technicians to work on network printers Ordering toners and other parts for network printers

Compass Group/ Restaurant AssociatesVideo conference Coordinator 02/12 – 4/14

Reserves rooms using 4 booking tools, Event Management Systems (EMS), Meeting Room Manager (MRM), Telepresence via outlook and BT Exchange (B2B)

Compiles data regarding booking information and details. Communicates with Facilities Coordinators to initiate set up requirements, A/V

request and client support Actively participates with team members and management in achieving team

goals and objectives Maintains client contacts throughout UBS operations Provides phone assistance and coverage. Acts as a resource for Center information and Restaurant Associate Completes special projects as assigned

Little Net Tech Inc. 06/09 - PresentField Technician

Virus Removal and Anti-Virus implementation System upgrades Software repair Windows XP, Vista and 7 repair Hardware repair and upgrade Home network set-up Troubleshooting Network Configuration and Connectivity Peripheral set-up (Scanners, Printers, Modems, Monitors, External Hard Drives,

etc.) Data Recovery and Migrations

The Bronx Defenders 06/08-06/09

Desktop Technician Configured Blackberry for Exchange Server Helped Maintain Server 2003 Environment Helped move users and create organizational units to Server 2003

Environment Active Directory Data Transfer Install/Uninstall workstations configured with Outlook Exchange, Wireless, VPN Checkpoint and PDA’s Troubleshooting MS Exchange Supported Network Printers Supported 120+ end users Helped with Data Migration from one server to the next

Unilever 02/06-03/08

Desktop Technician Imaged Dell desktops and laptops using Ghost 8.0; configured with Outlook

Exchange, Wireless, VPN Checkpoint and PDA’s Hardware support including system boards for Dell Laptop CP series, LS, D410 and

D610. Hardware support for HP LaserJet 2100, 2200 and 4600 Help edit users and create organizational units in Server 2003 Environment

Active Directory Imaged, configured and deployed new Dell D410 and D610 to new hires, then trained

on use including printer mapping and Outlook 2003 Worked with Odyssey team to migrate 450 users from NT to XP; including data

migration and mail PST files, providing new Dell laptops and accessories Involved with disconnect and reconnect project for approximately 200 computers for

Unilever and Unisys including LAN connectivity issues Supported 400+ on site and remote users including many top corporate executives.

Consistently archived 24-hour laptop and 48 hour desktop resolution objectives. Utilized Remedy, Peregrine and SRMS help desk systems to track service request in a

high volume, fast paced environment Established a strong reputation with top executives for personally resolving escalated

user concerns and recognized for technical excellence through numerous letters of commendations

Interact with vendors regarding warranty issues and purchasing needs. Configure deploy and support desktops, laptops, PDA’s, Printers and wireless devices

Troubleshoot WAN and LAN issues. Coordinate major application rollouts, equipment moves and system upgrades

TEKsystems 02/06-08/06Desktop Technician

Participated in asset inventory for IBM on site at Insurance Services Offices ISO

Responsible for gathering asset information for hardware and peripherals and tracking information in Excel spreadsheet

Part of 7-man printer upgrades team. Installed and configured new Xerox printers on site for Morgan Stanley and provided post-upgrade support

Asset Inventories 05/04-01/06Team Lead

Lead teams of 4-8 technicians in and conducted hardware inventories for several corporations including Disney, New York City Transit, Phillip Van Heusen, Cannon, The Hartford and Merrill Lynch

Responsible for collecting asset information of workstations, servers, printers, peripherals, etc. using hand held scanner

Performed quality control checks on data collected and deleted unauthorized software

Corrected IP addresses for end users Connected end users to DNS servers and pinged severs for response Ran batch files for software inventories

Education:

Chubb Institute 04/03-05-04

Network Technician A+ Certified Network + Certified