Ronald SotoTransportation/Shipping Supervisor - The Home Depot

Beaumont, CA

Ron.P.Soto@gmail.com - 951-215-5151

• Proficient in all functions pertaining to operations in a Distribution environment: Retail and Groceries.

• Instrumental in creating, training and rolling out departmental procedures (SOP's) and maintaining the integrity of the inventory levels.

• Extensive understanding of automated conveyor systems.

• Proficient in all MS Office applications; including Access database and Warehouse Management Systems.

• Participate in internal and external audits, inspections to ensure compliance with state and federal regulations.

WORK EXPERIENCE

Operations Area Supervisor

Home Depot RDC- Ontario, CA – 2015 to Present

• Led an hourly team and influence the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible.

• Proficient in all functions pertaining to operations in a Distribution environment: Retail and Groceries.

• Responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals.

• Responsible for hiring, evaluation, development, discipline, and termination of hourly associates.

• Managed between 30 and 50 associates at any given time.

• Ensured all operational procedures are followed effectively, and identified and recommended needed changes to Operations Managers and/or Assistant General Manager on the standardized processes for the functional area.

• Evaluated and analyzed current work methods and recommends ways to eliminate inefficiencies.

• Guided associates in daily operations, and monitored to ensure a high degree of productivity, safety, service and quality.

• Responsible for the training, coaching and providing feedback to my hourly associates, and performed regular evaluations of associates through factual data and subjective observations.

• Resolved associate relations issues that arise in assigned functional area.

• Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department.

• Investigated operational errors to determine the cause and recommends corrective action where needed.

• Maintained inventory accuracy and control; reviews reports identifies area of improvement for key metrics including productivity, accuracy, quality, and expenses.

• Coordinated and monitored operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages.

• Reviewed reports and business metrics to analyze and plan staffing needs for optimum department operations.

Outbound Department Manager

Kmart Distribution Center- Ontario, Ca 2015 to 2015

• Established and monitored the daily production schedules, priorities and ensures priorities are adhered to and that resources are utilized properly to control cost.

• Monitored procedures set forth in the department to ensure integrity and accuracy of inventory and that available resource are utilized productivity in order to control cost.

• Determined and implemented appropriate departmental procedures and monitored adherence to, efficiency and cost effectiveness of the processes. Recommended change, revisions, additions or deletions as necessary.

• Hired, oriented, trained, evaluated, and developed associates. Carried out disciplinary actions and recommended termination of employment as appropriate.

• Established sound process improvement initiatives that drove year over year improvement.

• Developed working relationships with department managers to ensure all needs are being met in priority order.

• Supervised daily activities of staff and is held them accountable for their performance. Allocated work, monitored productivity, and procured resources to facilitate staff performance, ensuring high standards of quality, accuracy, housekeeping, merchandise damage minimization and safety.

• Shared and provided appropriate information and anticipated information needs of all distribution center associates in accordance with company quality and communication time schedule requirements.

• Determined staffing needs for optimum department operations.

• Communicated on daily basis with operations managers and other DC managers on issues, ideas, processes, priorities, etc. to maintain department at a high level of efficiency.

Transportation/Shipping Salaried Supervisor

The Home Depot - Redlands, CA - 2010 to 2015

• Cultivated and maintained strong relationships with store management teams.

• Coordinated the shipment of 500k cartons per week to 92 Home Depot stores in the So Cal, Las Vegas and Utah markets.

• Maintained an on-time delivery performance of 98.7%

• Implementation and sustaining of Standard Operating Procedures (SOP's) in Operations and Support departments.

• Ongoing Partnership with HR to ensure department is properly staffed and maintained in order to meet the needs of the business.

• Analyze weekly forecast and schedule to safeguard bottom line vs. allowed cost per carton goals.

• Responsible for 50 associates including reviews/performance documentation/planning.

• Instrumental in the roll out of our fluid/hybrid load process including Operations and ongoing support.

• Daily work scheduling and timekeeping of all employees.

• Conveyor system troubleshooting to minimize downtime of equipment.

• Head of the VOC (Voice of Customer Program)

• Captain of the Team Depot Volunteer Outreach Program

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Overnight/Hardlines/Grocery/Receiving SupervisorSam's Club - Fullerton, CA - October 2005 to September 2010

• Responsible for 15 associates including reviews/performance documentation/planning.

• Ongoing Partnership with HR to ensure department is properly staffed and maintained in order to meet the needs of the business including seasonal transitions.

• Building key holder.

• Instrumental in the building reset and ensuring product is being turned.

Lead DispatcherCriticom Int'l Alarm Monitoring - July 2000 to September 2005

• Mitigate escalated customer calls including all aspects of client satisfaction.

• Responsible for all technological disputes.

• Train and mentor new hires.

• Dispatch Law enforcement and security to residential and commercial alarms.

• Managed inquiries via "Live-Person", email and phone.

• Contact service technicians to set appointments with new and existing customers.

EDUCATION

Westwood College - Inglewood, CA