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ROMLUGROMLUGFebruary 17, 2005February 17, 2005
Agenda
• Manifesto Progress • Product Roadmap• GSC• Training• Vertical Features/News• Product Feature• Technology• Decommission Announcements• CUE 2005
Strengthen our position by focusing investments and resources on Manifesto initiatives:
Our Intent
• Deepen client loyalty
• Deliver quality products clients need and want
• Build staying power
• Stay focused on our vertical markets
• Align our organization to sharpen our focus
What We Have Done the First 100 Days
• Strengthened focus on clients and client loyalty
• Strengthened focus on product and product roadmap
• Building new organization to align with the Manifesto
– Simplified structure for clearer accountabilities and greater operating effectiveness
– Created a single, company-wide sales organization
– Created a single, company-wide services organization
• Strengthened focus on three revenue sources: license fees, maintenance, consulting services
• Remained focused on our vertical markets
• Strengthened alignment of product, marketing and sales
Introducing…Debra Edlund-Lopez, Director Client Experience
• Leveraging 20+ years of experience at Lawson Software
• Focus to build understanding of the Manifesto in ActionManifesto in Action– Within Lawson– Within client base– Within partners
– Assist Lawson departments with decisions to move the client experience closer to the goal
– Lead specific project teams working on the client experience
• Influence & collaborate– Link clients and employees in order to achieve our goals
• Look for Deb @ CUE2005
1. Continuity of Care
2. Support and Client Care
3. Client Loyalty Measurement
4. Consulting Transformation
Clients Product People Brand
• Created Seamless Account Transition (SAT) process• 5-phase process for account transition from sales through implementation to client
care• SAT System in production, user training underway
• Developing choices and options of client care based on varying client needs• Revamping the “Client Manager” aspect of our business to provide better care
• Baseline established (TNS Prognostics)• On-going update schedule established• Executive management compensation tied to loyalty metrics
• Consolidated all consulting services personnel into a single department• Hired EVP, Brad Callahan• Developing operation and service standards
1. Product Roadmap
2. Technical Profile Manager System
3. Skip Upgrade Option
Clients Product People Brand
• Completed realignment of product roadmap to Manifesto• Refined 12 month product schedule• Completed draft 3-year product roadmap
• Implemented Technical Profile Manager system to analyze client hardware/software configurations for improved support and problem resolution
• System live with beta clients
• Reduce time to upgrade to 8.0 technology by providing a path to move clients directly from release 7.2 to 8.1
Manifesto in Action - Client Loyalty Feedback
• Nearly 1/3 of respondents indicate that Lawson’s overall performance has improved over the past year:
Product:• “The software quality is better (8 is much better than 7).”• “The newer product version is much more stable and the update process is
much easier.”• “Products are better aligning with the way we do business.”
Support:• “Lawson response to problems and access to information has increased for the
better.”• “Help line support seems to be friendlier and better.”• “On-line support is an improvement.”
Relationship:• “Clients reps and account managers are more responsive”• “Account Management is greatly helping and reaching out to us. I have also
seen a shift in the Lawson to be more sensitive to customer issues.”• “Lawson is focusing on what is important to the customer while balancing the
financials.”
* Source: TNS Prognostics survey of 901 Lawson clients
Manifesto in Action
• Learn more about “Manifesto in Action” success stories from client’s at CUE 2005.
Next 100-days
Client• Implement client loyalty recommendations and conduct pulse check• Services strategy and organization in place under new leadership• Accelerate continuity of client care initiatives under new leadership
Product• Implement 3-year product roadmap• Extend TPM solution availability to expanded client base• Continue progress on CMMI initiative
People• Target high potential talent in marketplace• Launch comprehensive communication plan developed to ensure that employees
internalize the Manifesto in Action (Unified Client Experience)
Brand• Implement targeted competitive marketing campaigns (e.g., JDE campaign)• Promote the Manifesto in Action through realized value client case studies• Continued emphasis on brand awareness
Global Support Center
Global Support Center – GSC
support.lawson.com has been enhanced
New site Case Management Knowledge base changes Lawson Interactive
Support
-- 7 Years!
Global Support Center – Lawson Profile Manager (LPM)
• Is a comprehensive on-demand profiling product for complex application environments.
• It enables Lawson’s GSC to be effective and efficient in isolating the root cause of problems within the environment.
• LPM is a documentation solution– The product is designed to automate the process of gathering a
snapshot of each client’s deployed Lawson environment and storing this information for use in a variety of service and support engagements.
Global Support Center – Lawson Profile Manager (LPM)
• LPM is a Client’s Lawson Environment Management Tool– Returns a very usable map of how your Lawson Systems are
Configured
– Compare different point in time System snapshots
– For management of the Systems
– For faster resolution to support issues
• LPM helps Lawson avoid asking our clients the same 20 questions about the Lawson environment each support session by automating this process
Training
Web Based Training Library - WBTL
Changes!
– More courses for Lawson product suites– More courses for Lawson new products– More flexible pricing responsive to customers who
use just one or two product suites
• Call your Client Manager for more information
Vertical Features/News
Lawson Financial Services Events
• Tower Group Annual Conference– May 20, 2005
– Boston, MA
• BAI Profitability and Performance Management– May 23-25, 2005
– Miami, FL
• IASA 76th Annual Educational Conference and Business Show– June 05-08, 2005
Lawson Government & Education Update
• Did You Know? According to the 2004 Digital States Survey conducted by the Center for Digital Government:– 3 of the Top 6 Digital States (MI, AZ, SD) are Lawson customers? – No other ERP software vendor can claim more than one!
• Upcoming Events:– Platinum Sponsor of the Association of School Business Officials
2005 Leadership Conference “Celebrating the Success of Children”, February 10-12, 2005, Boston, MA
– Texas Association of School Business Officials Conference, February 28-March 4, 2005, Austin, TX
– California Association of School Business Officials Conference, April 10-14, 2005, Anaheim, CA
– Illinois Association of School Business Officials Conference, May 4-6, 2005, St. Charles, IL
Lawson Healthcare Product Update
• Lawson Mobile Supply Chain Management – Generally available (GA) October 15, 2004.
• Lawson Receiving and Delivery (RAD)
• Par and Cycle Counting 3.1
• Surgical Instrument Management (SIM) 4.0
– We have successfully completed our two betas.• Gundersen Lutheran in LaCrosse, Wis., is live on SIM 4.0.
• BryanLGH in Lincoln, Neb., will soon go live on RAD.
• Lawson Reporting Suite– Progress on services model for LRS
• Identified and prioritized client commitments
• Started preparing practice managers and project managers to lead engagements
• Defined implementation roles
• Began training staff
• Selected and engaged two partners (Answerthink and Deloitte Consulting).
– The 2nd LRS Product Advisory Council meeting was held in early December.
Lawson Healthcare Upcoming Events
• HIMSS 2005 Annual Conference and Exhibition– Dallas, TX, February 13-17, 2005
– Watch for updates on show strategy, participation opportunities and the client party.
Lawson Industry Markets Events
• CFO Rising– March 14-15, 2005
– The Rosen Centre Hotel, Orlando, Florida
• Gartner Midsize Enterprise Summit– April 17-20, 2005
– New Orleans, LA
• American Payroll Assoc. Annual Convention & Trade Show– May 4-5, 2005
– San Diego
Lawson Retail Product Update
• Store Operations, GA, September 2004• Merchandising 2.12, GA, September 2004• Shopping Missions InSight 1.0, September 2004 • Store Performance InSight 1.1, October 2004
Lawson Retail Upcoming Events
• Marketechnics – February 13-15, 2005
– Washington D.C.
• Retail Systems – May 24-26, 2005
– Chicago
Q305 Product Announcements
Q305 Releases
• Lawson Payables– Smart Reconciliation
– Core Matching Enhancements
• Services Automation Version 5.2– Services Automation
– Time Management
– Expense Management
– Offline Access (Time Management and Expense Management)
– Portfolio Management
• Enhancements to Auto Match Output
• PO Receipt Archival• Reconciliation Filter• Inv Message Listing• PO Comments• Process Flows and Triggers• AOC Reporting
• AOC Match• Prepayment Processing• Quantity Tolerances• Chargeback Numbering • More Lines on Invoice Detail
Entry Screen• Combining of Invoice Detail
Entry Screens• Net vs. Gross Discounts• Float Days• Ship to Arrive Date• Flexible Terms• Tax Code for PO Invoices• Tax Detail on Chargebacks
Core Matching Enhancements
Receipt Selection
Product Roadmap
Total Product Quality
Product Roadmap
Client Care
Product Strategy
Quality/Performance
Usability
Maintainability
Support
Contiguous Care
Consulting Enablement
Strengthen Core
Extend Product
Technology Advancement
Product Planning Process
Define Initiatives
Evaluate Initiatives
Match Resources
Prioritize & Balance
Manage Portfolio
Product ManagementIndustry Marketing
Product Council Research & Development
Product Management
• New products that address the needs of an evolving market
• New products that add value to existing investments
• Client centric development process
Extend the Value
Strengthen the Core
Advances in Technology
• Regulatory and maintenance enhancements
• Consistent, Intuitive User Experience
• Simplified installation and administration
• Regional User Group prioritized product improvements
• Investment Protection
• Leverage Industry Standards
• Performance and Scalability
• Data access and broad user adoption
What’s on the Product Roadmap – Product Strategy
External Communication: Statement of Direction
• Lawson will communicate high-level roadmap projects via Statement of Direction
• Statement of Direction documents will be accessible on support.lawson.com
• What’s Included in an SOD ?
– Project Description– General Project Overview– Description of planned
product features
Currently Shipping
• UNIX/NT
Version 8.0.3 apps, MSP#8, 8.0.3 Env/ESP#1
Download for ESP#3
8.1.0.1 Apps., MSP #4 (must be on 8.0.3 Env)
ESP#3 Available via download.
• AS400, iSeries Cyclical 7.2.2.7 now available.
Version 8.0.3, MSP #2 DL, Env 8.0.3 ESP#3 DL
Request from CM, Delivered via CD.
Technology
Technology Update
• Version 8.1 Technology Release– Currently looking at potential lead adopter’s– No release date announced– Release includes
• New Lawson Security
• Performance and scalability enhancements
• Support for J2EE application servers
• New product – ProcessFlow Integrator
• Major enhancements to ProcessFlow Professional and BCI
• Performance and user experience enhancements to Lawson Portal
Technology Update
• Version 8.1 applications on iSeries/AS400 – Scheduled for delivery in 2nd half, CY2005– Will feature skip upgrade from 7.2 to 8.1– Same new features same as 8.1x on UNIX/Win2K—see
Knowledgebase and search on “New Features”– Betas still needed– No decommission date set currently
Decommission Announcements
Decommission Announcements
3rd Party Technology Products• Sun Solaris, Version 7, Decommission date 8/15/05• Sybase, Version 12, Decommission date 4/30/05• Microsoft IIS, Version 5, Decommission date 4/30/05• MQ Series, Version 5.2, Decommission date 4/30/05• Microsoft Office 2000, Decommission date 8/31/05• IBM iSeries server sys.,V5R2, Dec. date 9/30/05
• Informix data base will not be supported on Lawson 8.1 Env.
Client User Exchange - CUE
CUE 2005/6
• San Diego, California
May 8 – 11, 2005
Orlando, Florida
April 8 –12, 2006
CUE Registration Information
Registration Pricing Schedule:• $1650 January 16 – March 31• $1750 April 1 – On site registration
• Register at www.lawson.com/events • Registration questions: 888-283-7270
