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ROLLING OUT OFFICE 2010:SHORT CHANGE OR STEP CHANGE?
CARRIE DOW - LINKLATERSBRIE LEUNG - TRAVELING COACHES, INC.ANDY RUDALL - WRAGGE & CO LLPDAVID WOOD - BERWIN LEIGHTON PAISNER
WHO ARE WE AND WHY ARE WE HERE?
WE ARE
CARRIE DOW
BRIE LEUNG
DAVID WOOD
ANDY RUDALL
WHY ARE WE HERE?Are there real business and user benefits of rolling out Office 2010 or is it just another upgrade? Is this the opportunity to introduce dynamic business (or technical) change?
How do you engage and train users who are usually “too busy” for training?
What is the biggest challenge when rolling out Office 2010? Our panel will address all you ever wanted to know about Office 2010 rollouts and training approaches.
ROLLING OUT OFFICE 2010:SHORT CHANGE OR STEP CHANGE?
SO, DO WE HAVE A CHOICE?
050100150200250300350400450500
Windows 7 Office 2010 Datacentreon Mars
Anythingwith
Microsofton it
Inter‐galactic sales figures
Scale is Gezillions
IS IT BECAUSE…?
…OR PERHAPS…
…OR EVEN…
…because Office 2010 is so hot right now?
…OR MAYBE…
IT’S A LITTLE OF ALL OF THE ABOVE?
SO, LET’S TRY TO SHED SOME LIGHTWe welcome the opportunity to share experiences, to make it easier for each other.
Please use this session to sense check your thoughts and approach. Build on others experiences and skills within the vendor community.
Also, perhaps you might even stumble across a few ‘real’ nuggets of key information.
BRIANNA (STAMPE) LEUNGDIRECTOR OF MARKET STRATEGIES & CONSULTING SERVICES
VIEWPOINT FROM TRAVELING COACHES
AGENDA
• TRAVELING COACHES CONTEXT• USER ADOPTION METHODOLOGY• SELLING THE CHANGE • COMMON BUSINESS DRIVERS• TRAINING APPROACHES
CONTEXT
• TRAVELING COACHES• Founded in 1995, based in the U.S.• Clients are large U.S. and global law firms• Rolled out Office 2010 to 120+ law firms• Focus is on User Adoption of New Technology
• BRIANNA (STAMPE) LEUNG• Director of Market Strategies and Consulting Services• Work with law firms to plan for ultimate user adoption
ROLLOUT METHODOLOGY
DURING AFTER
Formal Learning
Floor Walking
Needs Analysis
Communi‐cations
Awareness & Buy‐In
Pre‐Learning
On‐going EducationOn‐going Education
BEFORE
MU L T I P L E L E A R N I N G P O I N T S
TechnologyCommercials
WOW!Sessions
Pre‐Learning Labs Hands‐
On Demos Coaching Floor Support
Ongoingtraining
InformalLearning eLearning
© 2012 Copyright Traveling Coaches, Inc.
SELLING “IT” TO USERS
• COMMUNICATE EARLY, OFTEN & ACCURATELY• KEY POINTS TO COMMUNICATE:
• the WHY behind the change• the WHAT’S IN IT FOR ME (WIIFM) user benefits• the HOW it will happen and key expectations
• ADDITIONAL GUIDELINES & LESSONS LEARNED
COMMON BUSINESS DRIVERS FOR OFFICE 2010
Collaboration• Accessibility• Mobility • Security• Communication
Competition• Firm Image• Talent
Acquisition, Retention
• Technology Leadership
Client Service• Compatibility• Faster, better• Communication• Organization
Productivity• Interface• Connectivity• Functionality• User experience
TRAINING APPROACHES
• PRE-LEARNING• CLASSROOM• DEMOS/WEBINARS• ONE-ON-ONE COACHING• FLOOR WALKERS• E-LEARNING• JOB AIDS AND REFERENCE TOOLS• ON-GOING EDUCATIONAL EVENTS
USER ADOPTION IS EQUAL PARTS PRODUCT, PROCESS & PEOPLE.
CLOSING COMMENT
[DAVID WOOD]
AGENDA
• Setting the scene• Drivers and anticipated benefits• Challenges• Preparation payback• Realising benefits• Key lessons
ABOUT BLPIn 2008 (previous rollout):
• 4 offices (London, Brussels, Paris and Singapore)
• Approximately 1,000 employees
In 2012:• Full service international law firm• 9 offices (London, Abu Dhabi,
Brussels, Germany, Hong Kong, Paris, Russia and Singapore
• Over 1,500 employees worldwide• Winner of 35 legal awards since
2008
CHANGES
• Office 2003 to Office 2010• Windows Vista to Windows 7• PC dominant to VDI dominant
“Triple thin” rollout
DRIVERS AND ANTICIPATED BENEFITSSoftware
• Windows 7 speed and security• Features in Office• Compatibility and collaboration
Hardware / VDI• Faster log in and log off• Lower hardware and software costs• Easier to manage and maintain• Improved security• Complements consumerisation of IT
CHALLENGES
• VDI, VDI, VDI• Mobile computing and BYOD• Saying ‘No’ to notebooks• Aligning other dependent projects
PREPARATION PAYBACK
• Focus groups• Incentivise early adopters• Get IT trainers involved early• Increase existing VDI• Activity reports• Hardware usage review
BENEFITS SOUNDBITE
“It is an excellent solution for my desk and I use this seamlessly with my Macbook Pro at home. Great to be able to log on in seconds in the morning too and much faster than my old work laptop.” – Finance partner
REALISING BENEFITS
• Knell for notebooks• Reduced desk moves• Leaner licensing• Do more with less
KEY LESSONS
• Prepare for your business and your users• Increase immunity to gadgetitis• If considering VDI:
• Plan some early wins• Recognise virtualisation is maturing• Remember connectivity is key• Promote any existing VDI capabilities
• Until next time…
CARRIE DOWPROJECT MANAGER
CASE STUDY: LINKLATERS
AGENDA
• CONTEXT • DEPLOYMENT APPROACH• PRACTICAL IDEAS• MEASURES OF SUCCESS• CHALLENGES
CONTEXT
• Office 2010 Programme• Global upgrade from Office 2003• 3 projects (infrastructure, solution build, deployment)• Scope of deployment project
• CHANGE CHALLENGE• One critical business driver• One window of opportunity• The ‘sell’
“We have to do this”“We have to do this”
DEPLOYMENT APPROACH
• KEY DECISIONS• “Out of the box” – vs – appetite for change• Ability to coexist – vs – pace of change• Ability to ‘get by’ – vs – opportunity to upskill• Push – vs – Pull (training and support)
DEPLOYMENT APPROACH
1. PILOTa) ISS AND BUSINESSb) PILOT REPORT
2. DEPLOYMENTa) OFFICE-BY-OFFICEb) 3 X MIGRATIONS (3 WEEKS)c) PRE- AND POST- GO-LIVE SUPPORTd) BLENDED LEARNINGe) MULTI-FACETED BARRAGE OF COMMS
Deployment
Review
Pilot
SUPPORTING TRANSITION
• PRACTICAL IDEAS• Local Trainer (secretary) familiarisation• External Trainer familiarisation• Floor-walkers• Flying Squad
MEASURES OF SUCCESS
• HOW TO KNOW IF IT’S WORKING• Surveys and targets• “Killer” questions
Is your ability to deliver to
clients affected?
Are you able to carry out your
work?
CHALLENGES
• Patience of pilot users• Resolving issues• Final go / no go decision• Infrastructure project request to stagger
migrations• “Acts of God” …
QUESTIONS
Is VDI a silver bullet for rollouts such as Office 2010?
Is classroom training a thing of the past?
What would you have liked to have known (or been aware of), before you started out on the delivery of Windows 7 and Office 2010?
ROLLING OUT OFFICE 2010:SHORT CHANGE OR STEP CHANGE?
CARRIE DOW - LINKLATERSBRIE LEUNG - TRAVELING COACHES, INC.ANDY RUDALL - WRAGGE & CO LLPDAVID WOOD - BERWIN LEIGHTON PAISNER
THANKS FOR ATTENDING OUR SESSION