43
Rolling 12-Month Performance Report for the CoC 7/1/2019-6/30/2020 Data taken from HMIS on 7/13/2020 This report is created using HMIS data. It covers all homeless service providers who use HMIS within the CoC – Erie, Niagara, Genesee, Orleans, and Wyoming counties. Most of the data/measures in this report are obtained from and matched to HUD Annual Performance Report and System Performance. The intent of this is to: 1. Provide timely feedback to providers to improve their services and to learn from each other. 2. Help funders make funding decisions based upon performance. 3. To evaluate our CoC’s system performance. If you have any questions, please contact the Homeless Alliance of WNY. *Some of the charts in this report w ere designed specifically for programs that receive CoC funding so they can compare how they are doing to other CoC-funded programs. These charts assign point values to measures that are used to rank CoC-funded programs and are only posted as a reference for these programs. They do not reflect the ranking for nex t year’s funding competition as these things are subject to change.

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Page 1: Rolling 12-Month Performance Report for the CoCRolling 12-Month Performance Report for the CoC 7/1/2019-6/30/2020 Data taken from HMIS on 7/13/2020 This report is created using HMIS

Rolling 12-Month Performance Report for the CoC 7/1/2019-6/30/2020 Data taken from HMIS on 7/13/2020

This report is created using HMIS data. It covers all homeless service providers who use HMIS within the CoC – Erie, Niagara, Genesee, Orleans, and

Wyoming counties. Most of the data/measures in this report are obtained from and matched to HUD Annual Performance Report and System Performance. The intent of this is to: 1. Prov ide timely feedback to prov iders to improve their services and to learn f rom each other. 2. Help funders

make funding decisions based upon performance. 3. To evaluate our CoC’s system performance. If you have any questions, please contact the

Homeless Alliance of WNY.

*Some of the charts in this report w ere designed specifical ly for programs that receive CoC funding so they can compare how they are doing to other CoC-funded programs. These charts

assign point values to measures that are used to rank CoC-funded programs and are only posted as a reference for these programs. They do not reflect the ranking for nex t year’s funding

competit ion as these things are subject to change.

Page 2: Rolling 12-Month Performance Report for the CoCRolling 12-Month Performance Report for the CoC 7/1/2019-6/30/2020 Data taken from HMIS on 7/13/2020 This report is created using HMIS

CoC Performance Report: 7/1/2019-6/30/2020 2

Table of Contents

Table of Contents .................................................................................................. 2

Glossary of Acronyms ........................................................................................... 3

Permanent Supportive Housing and Safe Haven Prov iders ...................... 4

Housing Measures ............................................................................................. 4

Remained and Exited to Permanent Housing (PH)....................................... 4

Positive Turnover Rates .................................................................................... 5

Returns to Homelessness.................................................................................. 6

Length of Time from Program Entry to Move-In Date ................................... 7

Occupancy Rate............................................................................................. 8

Service High Need Population ...................................................................... 9

New Clients in PSH with a VI-SPDAT Score Recorded in HMIS...................... 9

Percentage of Clients with Disabilities ......................................................... 10

Income Measures ...........................................................................................10

Maintained or Increased Earned Income for PSH Participants ................. 11

Increased Earned Income for PSH Participants .......................................... 12

Increased Other Income for PSH Participants............................................. 13

Increased Any Income for PSH Participants ................................................ 14

Maintained/Increased Any Income for PSH Participants........................... 15

Rapid Rehousing Prov iders................................................................................ 16

Housing Measures ...........................................................................................16

Exit to Permanent Housing (PH) Destinations............................................... 16

Returns to Homelessness................................................................................ 17

Length of Time from Program Entry to Move-In Date ................................. 18

Breakdown of How Long it Takes to House RRH Clients ............................. 19

Point in Time Occupancy Rates ................................................................... 20

Annual Occupancy Rates ............................................................................ 21

Service High Need Population ....................................................................22

New Clients in RRH with a VI-SPDAT Score Recorded in HMIS ................... 22

Av erage VI-SPDAT Score for Clients Served at Each Provider ................... 22

Percent of New Households Assessed ......................................................... 24

Percentage of Households Served with Families of 5+............................... 25

Percentage of Clients with Disabilities ......................................................... 26

Income Measures ...........................................................................................26

Maintained or Increased Earned Income for RRH Participants................. 27

Increased Earned Income for RRH Participants .......................................... 28

Increased Other Income for RRH Participants ............................................ 29

Increased Any Income for RRH Participants ............................................... 30

Maintained/Increased Any Income for RRH Participants .......................... 31

Transitional Housing Prov iders........................................................................... 32

Housing Measures ...........................................................................................32

Exit to Permanent Housing (PH) Destinations............................................... 32

Returns to Homelessness................................................................................ 32

Occupancy Rate........................................................................................... 34

Length of Time Person Remains Homeless................................................... 34

Emergency Shelter and Street Outreach Providers................................... 37

Housing Measures ...........................................................................................37

Exit to Permanent Housing (PH) Destinations............................................... 37

Returns to Homelessness................................................................................ 38

Occupancy Rate........................................................................................... 39

Av erage Length of Time Person Remains Homeless................................... 40

Length of Stay for all Leavers ........................................................................ 41

Exit to Positive Destinations (Outreach Only) .............................................. 42

Providers in This Report ....................................................................................... 43

Page 3: Rolling 12-Month Performance Report for the CoCRolling 12-Month Performance Report for the CoC 7/1/2019-6/30/2020 Data taken from HMIS on 7/13/2020 This report is created using HMIS

Glossary of Acronyms

APR: Annual Performance Report that HUD requires for all the CoC funded programs

SH: Safe Haven

CH: Chronically Homeless SO: Street Outreach

CoC: Continuum of Care TAY: Transition Age Youth Vulnerability Index-Service Prioritization Decision

Assistance Tool

ESG: Emergency Solutions Grants TH: Transitional Housing

ES: Emergency Shelter RHY: Runaway Homeless Youth

HMIS: Homeless Management Information System, is also referred to as Bas-

Net (Buffalo Area Serv ices Network) RRH: Rapid Rehousing

NAEH: National Alliance to End Homelessness VI-SPDAT: Vulnerability Index-Service Prioritization Decision Assistance Tool for Indiv iduals

PH: Permanent Housing destination VI-F-SPDAT: Vulnerability Index-Service Prioritization Decision Assistance Tool

for Families PSH: Permanent Supportive Housing for Formerly Homeless Persons

Cash benefit in this report refers to income such as: Earned income, unemployment insurance, SSI, SSDI, veteran’s disability, private disability insurance, worker’s compensation, TANF, general assistance, retirement, veteran’s pension, pension from former job, child support, and a limony (spousal support).

Non-cash benefit in this report refers to non-cash benefit such as: supplemental nutrit ional assistance program (food stamps), Medicaid health insurance,

Medicare health insurance, State children’s health insurance, WIC, VA medical serv ices, TANF child care serv ices, TANF transportation serv ices, other TANF-

funded serv ices, temporary rental assistance, and Section 8.

Permanent Housing Destination in this report refers to destinations such as: housing owned by client (with or without ongoing subsidy), housing rented by client (with or without ongoing subsidy), permanent supportive housing for formerly homeless persons, liv ing with family or f riends with permanent tenure. To

reflect 2017 HUD Data Standard updates, the following are excluded from calculation: foster care, hospital, long term care facility or nursing home,

deceased.

Safe Housing Destination in this report refers to destinations such as: all permanent housing destinations listed above, emergency shelter, transitional housing

for homeless persons, staying with family or friends with temporary tenure, Safe Haven, hotel or motel paid by client, foster care, psychiatric facility, substance abuse or detox facility, hospital (non-psychiatric). EXCLUDES jail, places not meant for human habitation, and “other” destinations such as “Client doesn’t

know”, “Client refused”, “Data not collected”, “No exit interview completed”, and “Other”.

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CoC Performance Report: 7/1/2019-6/30/2020 4

Permanent Supportive Housing and Safe Haven Providers Housing Measures All charts measuring exits exclude people who passed away during the program stay, those who went to foster care, hospitals or other residential non-

psychiatric facilities, long term care facilit ies or nursing homes. The # of program leavers is included in some of the charts to show the total number of exits from each program.

Remained and Exited to Permanent Housing (PH) This measure includes those who remained in the PSH program and those who exited to permanent housing destinations. The local benchmark for this

measure is the average of all programs.

97.3% 98.8% 100.0%

91.2%

100.0%

92.2%95.7%

100.0%96.7% 95.7% 96.8% 97.0% 96.0%

98.0%95.7%

98.1% 97.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

% Clients who Remained and Exited to PH (PSH)

5 Points 10 Points 15 Points

Total Clients:

(minus ex cluded)37 83 17 34 13 54 46 86 30 23 63 66 50 98 138 52 44

Average = 96.9%

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CoC Performance Report: 7/1/2019-6/30/2020 5

Positive Turnover Rates This measure includes only those who left the program and exited to permanent housing destinations based on the total number of clients served. It does not

include people who passed away during the program stay, those who went to foster care, hospitals or other residential non-psychiatric facilit ies, long term care facilit ies or nursing homes.

13.5%

10.8%

5.9%

8.8%

0.0%

7.8%

32.6%

8.1%

0.0%

8.7%

1.6%

10.6%

4.0% 4.1%

10.1%9.6%

2.3%

0%

5%

10%

15%

20%

25%

30%

35%

Positive Turnover Rate (PSH)

5 PointsTop 20%

Total Clients:

(minus ex cluded)37 83 17 34 13 47 46 86 30 23 63 66 50 98 138 52 44

Average = 8.2%

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CoC Performance Report: 7/1/2019-6/30/2020 6

Returns to Homelessness The data in this quarterly report looks at those who exited to a permanent destination from a serv ice provider between 1/1/2019 and 6/30/2020 and returned

to homelessness (measured by a new entry date at a serv ice provider) within the following six months, beginning on 7/1/2019. This measure reflects our CoC’s goal of reducing the number of people who return to homelessness.

42.9%

0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

11.1%

N/A 0.0%

50.0%

18.2%

0.0%

12.5%14.3%

0.0% 0.0%0%

10%

20%

30%

40%

50%

Returns to Homelessness After Exiting to a Permanent Destination (PSH)

15 Points 10 Points 5 Points

Average = 9.3%

Total Households

Ex it ing to PH:7 10 1 7 1 7 8 9 0 4 2 11 2 8 21 7 2

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CoC Performance Report: 7/1/2019-6/30/2020 7

Length of Time from Program Entry to Move-In Date For PSH programs, this measure is an average number of days from program admission date to move-in date based on HMIS standard set on October 1,

2017. The HUD benchmark is 90 days. The data included in this chart only considers clients with a move-in date during the reporting period.

26 26

0

67

2220

31

0 0 0

35

39

26

3840

33

00

10

20

30

40

50

60

70

80

90D

ays

Average # of Days from Entry to Move-In for PSH Programs

Average = 24 Days

7 14 1 4 1 6 11 0 16 3 6 9 4 12 23 9 4 # Clients Housed

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CoC Performance Report: 7/1/2019-6/30/2020 8

Occupancy Rate The occupancy rate is measured by calculating how many indiv iduals are in each program each night during the reporting period (7/1/2019-6/30/2020) and

using the program # of units.

94.3%

100.0% 99.7%

91.3%

99.9%

88.2%

94.1% 93.7%91.1%

94.4%

84.5%

99.9% 100.0% 99.4%

92.5%

98.1%95.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Occupancy (PSH)

5 Points 10 Points 15 Points

Average = 95.1%

Units Available: 32 60 16 32 12 49 14 82 27 20 69 60 40 81 109 44 40

Page 9: Rolling 12-Month Performance Report for the CoCRolling 12-Month Performance Report for the CoC 7/1/2019-6/30/2020 Data taken from HMIS on 7/13/2020 This report is created using HMIS

CoC Performance Report: 7/1/2019-6/30/2020 9

Service High Need Population New Clients in PSH with a VI-SPDAT Score Recorded in HMIS This measure indicates the percentage of households entered in a PSH program with a VI-SPDAT, VI-FSPDAT, or TAY recorded in HMIS. All new households entering a PSH project are required to have a VI-SPDAT or VI-FSPDAT. Clients who score 8 or greater are recommended for long-term assistance; this group is

broken down further in the chart below to emphasize how many high-scoring clients (scoring 13 or greater) are being served by our CoC.

VI Score 3 or less, No housing interv ention recommended for this score

00%

VI Score 4-7, Recommended range for short-medium assistance

107%

VI Score 8-12, Recommended score range for long-term assistance

9063%

VI Score >= 13, Recommended score range for long-term assistance

3827%

Clients Missing Scores2

2%

Clients transfered from another program2

1%

New PSH Clients and VI-SPDAT Scores

*All clients w ho scored 4-7 are chronically homeless or

have been ex periencing homelessness for 12+ months

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CoC Performance Report: 7/1/2019-6/30/2020 10

Percentage of Clients with Disabilities As program entry criteria, all PSH clients should at least have one eligible disability. However, many of our clients with higher barriers have more than one

disabling condition. This measure is to demonstrate that these programs are taking the highest need clients.

100.0%

90.5%88.2%

80.0%

91.7%

64.2%

55.6%

92.6%90.3%

73.9%

86.6%

94.0%

98.0% 97.8% 96.8%

85.2%

80.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Percentage of Clients with 2+ Disabilities During Reporting Period (PSH)

10 Points

Average = 86.2%

Households Served: 40 84 17 35 12 49 18 81 31 23 67 67 49 89 125 54 46

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CoC Performance Report: 7/1/2019-6/30/2020 11

Income Measures All income measures only include adults that have exited or been in the program for longer than one year, with an annual assessment completed in the +/- 30-day window. Income is measured from client entry into the program to either the latest annual assessment or exi t.

Maintained or Increased Earned Income for PSH Participants This measure includes those adults that have maintained employment and those who have maintained or gained employment and increased their amount

of earned income. The benchmark for this measure is locally determined as 20%, which is also the HUD benchmark.

0.0%

8.8%

0.0%

16.1%

18.2%

9.3%

27.8%

19.0%

29.4%

0.0%

15.9%

11.9%

14.9% 15.0%

13.0% 13.3%

5.0%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Adults with Maintained/Increased Earned Income (PSH)

3 Points - Top 50% Performers 5 Points - Top 20% Performers

Average = 12.8%

Total Adults Eligible

for Assessment:32 68 16 31 11 43 18 84 17 20 63 59 47 80 108 45 40

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CoC Performance Report: 7/1/2019-6/30/2020 12

Increased Earned Income for PSH Participants This measure includes those adults who have either gained employment or received a raise in their earned income. The benchmark for this measure is locally

determined as 20%.

0.0%

8.8%

0.0%

16.1%

18.2%

9.3%

27.8%

17.9%

23.5%

0.0%

11.1%11.9%

14.9% 15.0%

13.0% 13.3%

5.0%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

Adults with Increased Earned Income (PSH)

Average = 12.1%

Total Adults Eligible

for Assessment:32 68 16 31 11 43 18 84 17 20 63 59 47 80 108 45 40

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CoC Performance Report: 7/1/2019-6/30/2020 13

Increased Other Income for PSH Participants This measure includes those adults who have increased their income (e.g. SSI, SSDI, PA, TANF etc.), excluding employment income.

62.5%

77.9%

81.3%

38.7%

45.5%

27.9%

72.2%

60.7%

35.3% 35.0%

41.3%

74.6%

80.9% 81.3%

68.5%

57.8%

40.0%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Adults with Increased Other Income (PSH)

Average = 57.7%

Total Adults Eligible

for Assessment:

32 68 16 31 11 43 18 84 17 20 63 59 47 80 108 45 40

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CoC Performance Report: 7/1/2019-6/30/2020 14

Increased Any Income for PSH Participants This measure includes those adults who have increased their cash income from any source, including earned income and benefits (e.g. SSI, SSDI, PA, TANF,

etc.).

59.4%

82.4% 81.3%

51.6%

45.5%

30.2%

77.8%

70.2%

47.1%

35.0%

46.0%

86.4%89.4%

91.3%

75.0%

68.9%

45.0%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Adults with Increased Any Income (PSH)

Average = 63.7%

Total Adults Eligible

for Assessment:32 68 16 31 11 43 18 84 17 20 63 59 47 80 108 45 40

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CoC Performance Report: 7/1/2019-6/30/2020 15

Maintained/Increased Any Income for PSH Participants This measure includes those adults who have increased or retained their cash income from any source, including earned income and benefits (e.g. SSI, SSDI,

PA, TANF, etc.).

81.3%

88.2%

81.3%

54.8% 54.5%

34.9%

83.3%

88.1%

94.1%

65.0%66.7%

94.9%91.5%

96.3%

89.8%93.3%

60.0%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Adults with Maintained/Increased Any Income (PSH)

3 Points - Top 50% Performers 5 Points - Top 20% Performers

Average = 77.5%

Total Adults Eligible

for Assessment:32 68 16 31 11 43 18 84 17 20 63 59 47 80 108 45 40

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CoC Performance Report: 7/1/2019-6/30/2020 16

Rapid Rehousing Providers Housing Measures All charts measuring exits exclude people who passed away during the program stay, those who went to foster care, hospitals or other residential non-

psychiatric facilities, long term care facilit ies or nursing homes.

Exit to Permanent Housing (PH) Destinations This measure includes only those who left the program and exited to permanent housing destinations, excluding people who passed away during the program stay, those who went to foster care, hospitals or other residential non-psychiatric facilities, long term care facilities or nursing homes. The benchmark

for RRH programs is the national benchmark of 80%.

89.7% 89.9%

23.1%

72.4%

90.2%

80.0%

91.2%

95.5%92.5%

100.0% 100.0%

65.5%

60.0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

RRH Participants Exited to PH

5 Points 10 Points 15 Points

# of Leavers: 58 168 13 29 92 25 137 22 40 4 6 29 10

Average = 80.8%

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CoC Performance Report: 7/1/2019-6/30/2020 17

Returns to Homelessness The data in this quarterly report looks at those who exited to a permanent destination from a serv ice provider between 1/1/2019 and 6/30/2020 and returned

to homelessness (measured by a new entry date at a serv ice provider) within the following six months, beginning on 7/1/2019. This measure reflects our CoC’s goal of reducing the number of households who return to homelessness.

5.6%

3.5%

0.0%

4.3%

2.3%*

7.1%

3.6%

2.2%

5.7%

12.5%

0.0%

7.4%

0.0%0%

2%

4%

6%

8%

10%

12%

14%

Returns to Homelessness After Exiting to a Permanent Destination (RRH)

15 Points 8 Points

Average = 4.2%

Total Households

Ex iting to PH:18 85 3 23 44 14 55 45 70 8 8 27 6

*As a DV program, data may not be accurate

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CoC Performance Report: 7/1/2019-6/30/2020 18

Length of Time from Program Entry to Move-In Date For RRH programs, this measure is an average of the number of days from RRH program admission to move-in to permanent housing for those who have an

admission date and a move-in date. The NAEH benchmark for this measure is an average of 30 days.

13

43

27

10

29

37

40

35

31

22

35

2827

0

5

10

15

20

25

30

35

40

45

Av

era

ge

Da

ys

to H

ou

sin

g

Average # of Days from Program Entry to Move-In for RRH Programs

15 Points 8 Points

Average = 29 Days

# Clients Housed 77 111 5 8 90 55 178 15 32 4 1 16 4

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CoC Performance Report: 7/1/2019-6/30/2020 19

Breakdown of How Long it Takes to House RRH Clients

44%

47%

7%

6%

7%

14%

50%

39%

69%

25%

6%

13%

13%

5%

11%

7%

38%

40%

4%

5%

25%

13%

100%

16%

20%

30%

27%

42%

40%

17%

5%

50%

19%

100%

9%

47%

45%

35%

31%

13%

22%

16%

19%

13%

13%

14%

20%

6%

20%

11%

5%

3%

8%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Veterans One Stop Center SSVF RRH - 4

Solider On SSVF RRH - 16

RSI ESG Tonawanda RRH - 1

RSI County ESG RRH - 4

RSI CoC RRH - 32

Pathstone SSVF Program RRH - 15

Matt Urban CoC RRH - 178

ILGR RRH - 55

Hispanos Unidos RRH - 90

Compass House ESG RRH - 8

Compass House CoC Joint TH/RRH - 5

CMI CoC RRH - 111

Catholic Charities BRAP - 77

Breaking Down How Long it Takes to House Clients - RRH

< 7 Days 8-14 Days 15-30 Days 31-60 Days 61-180 Days 181-365 Days 366-730 Days

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CoC Performance Report: 7/1/2019-6/30/2020 20

Point in Time Occupancy Rates For RRH programs, occupancy is measured two ways. The first is based on how often during the reporting period each project was “at capacity.” The

capacity value is determined using the program’s total grant value and div iding it by $8,000.

63.3%

78.6%

63.6%

55.5%

100.0% 100.0%

72.9%

90.1%

60.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Catholic CharitiesBRAP

CMI CoC RRH Compass HouseCoC Joint TH/RRH

Compass HouseESG RRH

Hispanos UnidosRRH

ILGR RRH Matt Urban CoCRRH

RSI CoC RRH RSI County ESGRRH

5 Points 10 Points 15 Points

Point in Time Occupancy Rates (RRH)

PIT Capacity: 40 37 15 28 25 11 66 70 20

Average = 76.1%

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CoC Performance Report: 7/1/2019-6/30/2020 21

Annual Occupancy Rates For RRH programs, occupancy is measured two ways. The second is based on how many households were served during the reporting period compared to

the projected number of households the program will serve. The projected value is determined using the program’s total grant value and div iding it by $5,000.

88.5%

100.0%

85.7%

100.0% 100.0% 100.0% 100.0% 100.0%

65.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Catholic CharitiesBRAP

CMI CoC RRH Compass HouseCoC Joint TH/RRH

Compass HouseESG RRH

Hispanos UnidosRRH

ILGR RRH Matt Urban CoCRRH

RSI CoC RRH RSI County ESGRRH

5 Points 10 Points 15 Points

Annual Occupancy Rates (RRH)

Annual

Capacity :52 42 28 20 33 14 86 91 26

Average = 93.3%

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CoC Performance Report: 7/1/2019-6/30/2020 22

Service High Need Population New Clients in RRH with a VI-SPDAT Score Recorded in HMIS This measure indicates the percentage of households entered in a RRH program with a VI-SPDAT, VI-FSPDAT, or TAY recorded in HMIS. All new households entering a RRH project are required to have a VI-SPDAT or VI-FSPDAT.

VI Score <= 3, No housing interv ention

recommended for this score

4

1%

VI Score 4-7, Recommended range

for short-medium assistance

161

39%

VI Score >= 8, Recommended score

range for long-term assistance

179

43%

Clients without VI Score in

HMIS

69

New RRH Clients and VI-SPDAT Scores

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CoC Performance Report: 7/1/2019-6/30/2020 23

Average VI-SPDAT Score for Clients Served at Each Provider This measure indicates the average score of all households served in a RRH program with a VI-SPDAT, VI-FSPDAT, or TAY recorded in HMIS.

9.6

6.8

8.1

9.3

8.7

6.2

9.4

5.8

8.6

7.6

7.0

6.3

5.4

0

1

2

3

4

5

6

7

8

9

10

Average VI-F/VI/TAY Score for New Clients (RRH)

7 Points (Families), 5 Points (Singles)

Average = 7.6

# Scores 26 45 22 15 32 82 52 4 42 5 1 9 8

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CoC Performance Report: 7/1/2019-6/30/2020 24

Percentage of New Households Assessed This measure indicates the percentage of all new households served during the reporting period who have a VI-SPDAT, VI-FSPDAT, or TAY recorded in HMIS.

100%

94%

100% 100% 100% 100% 100%

18%

100% 100%

25%

32%

24%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Percent of New Households Served with VI/VI-F/TAY Scores

# New

Households27 48 23 15 32 82 53 22 42 5 4 28 33

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CoC Performance Report: 7/1/2019-6/30/2020 25

Percentage of Households Served with Families of 5+ For RRH programs that serve families, finding housing to accommodate larger households can be more difficult. This measure looks at t he percentage of

households served that have 5 or more members.

17.4%16.7%

0.0% 0.0%

10.3%

3.5%

14.1%

0.0% 0.0% 0.0% 0.0% 0.0% 0.0%0%

5%

10%

15%

20%

25%

30%

Percent of Households Served with a Family Size of 5+

4 Points

Households Served: 46 78 28 41 58 86 99 25 107 17 11 36 33

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CoC Performance Report: 7/1/2019-6/30/2020 26

Percentage of Clients with Disabilities As program entry criteria, RRH is not required to have a disabling condition. However, many of our clients with higher barrie rs have one or more disabling

condition. This measure is to demonstrate that these programs are taking the highest need clients.

58.7%

89.7%

66.7%

48.8%

75.9%

68.6%

100.0%

36.0%

92.5%

70.6%72.7%

36.1% 36.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Percentage of Clients with 1+ Disabilities During Reporting Period (RRH)

4 Points (Families), 10 Points (Singles)

Average = 65.6%

Households Served: 46 78 28 41 58 86 99 25 107 17 11 36 33

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CoC Performance Report: 7/1/2019-6/30/2020 27

Income Measures All income measures only include adults that have exited or been in the program for longer than one year, with an annual assessment completed in the +/- 30 day window. Income is measured from client entry into the program to either the latest annual assessment or exit.

Maintained or Increased Earned Income for RRH Participants This measure includes those adults that have maintained employment and those who have maintained or gained employment and increased their amount

of earned income. The benchmark for this measure is locally determined as 20%, which is also the HUD benchmark.

30.6%

28.2%

0.0%

55.6%

40.6%

4.8%

46.7%

9.1%

25.7%

8.3%

44.4%

7.4%

0.0%0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Adults with Maintained/Increased Earned Income (RRH)

3 Points - Top 50% Performers 5 Points - Top 20% Performers

Average = 23.2%

Total Adults Eligible for Assessment:

36 71 12 27 32 21 60 22 70 12 9 27 10

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CoC Performance Report: 7/1/2019-6/30/2020 28

Increased Earned Income for RRH Participants This measure includes those adults who have either gained employment or received a raise in their earned income. The benchmark for this measure is locally

determined as 20%.

19.4%

14.1%

0.0%

33.3%34.4%

4.8%

41.7%

0.0%

17.1%

8.3%

11.1%

0.0% 0.0%0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

Adults with Increased Earned Income (RRH)

Average = 14.2%

Total Adults Eligible for Assessment:

36 71 12 27 32 21 60 22 70 12 9 27 10

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CoC Performance Report: 7/1/2019-6/30/2020 29

Increased Other Income for RRH Participants This measure includes those adults who have increased their income (e.g. SSI, SSDI, PA, TANF etc.), excluding employment income.

19.4%

16.9%

0.0% 0.0%

56.3%

4.8%

30.0%

0.0%

47.1%

16.7%

22.2%

3.7%

0.0%0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Adults with Increased Other Income (RRH)

Average = 16.7%

Total Adults Eligible for Assessment:

36 71 12 27 32 21 60 22 70 12 9 27 10

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Increased Any Income for RRH Participants This measure includes those adults who have increased their cash income from any source, including earned income and benefits (e.g. SSI, SSDI, PA, TANF

etc.).

36.1%

29.6%

0.0%

33.3%

81.3%

9.5%

61.7%

0.0%

62.9%

25.0%

33.3%

3.7%

0.0%0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Adults with Increased Any Income (RRH)

Average = 29.0%

Total Adults Eligible for Assessment:

36 71 12 27 32 21 60 22 70 12 9 27 10

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CoC Performance Report: 7/1/2019-6/30/2020 31

Maintained/Increased Any Income for RRH Participants This measure includes those adults who have increased or retained their cash income from any source, including earned income and benefits (e.g. SSI, SSDI ,

PA, TANF etc.).

58.3%

70.4%

16.7%

59.3%

93.8%

47.6%

86.7% 86.4%

90.0%

50.0%

100.0%

74.1%

50.0%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Adults with Maintained/Increased Any Income (RRH)

3 Points - Top 50% Performers 5 Points - Top 20% Performers

Average = 67.9%

Total Adults Eligible for Assessment:

36 71 12 27 32 21 60 22 70 12 9 27 10

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CoC Performance Report: 7/1/2019-6/30/2020 32

Transitional Housing Providers Housing Measures All charts measuring exits exclude people who passed away during the program stay, those who went to foster care, hospitals or other residential non-

psychiatric facilities, long term care facilit ies or nursing homes. The # of program leavers is included in some of the charts to show the total number of exits from each program.

Exit to Permanent Housing (PH) Destinations This measure includes only those who left the program and exited to permanent housing destinations, excluding people who passed away during the

program stay, those who went to foster care, hospitals or other residential non-psychiatric facilities, long term care facilities or nursing homes. The benchmark

for TH programs is the national benchmark of 80%.

66.7%

73.2%

59.4%

52.9%

30.8%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

42Altamont Veterans Program

Buffalo

41Buffalo City Mission Dream TH

32Cornerstone-Transitional

17Teaching and Restoring Youth

13United Church Home, Inc.

TH Participants Exited to PH

# of Leav ers:

Average = 56.6%

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CoC Performance Report: 7/1/2019-6/30/2020 33

Returns to Homelessness The data in this quarterly report looks at those who exited to a permanent destination from a serv ice provider between 1/1/2019 and 6/30/2020 and returned

to homelessness (measured by a new entry date at a serv ice provider) within the following six months, begi nning on 7/1/2019. This measure reflects our CoC’s goal of reducing the number of people who return to homelessness.

2.3%

12.1%

0.0%

5.6%

16.7%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

18.0%

44Altamont Veterans Program

Buffalo

58Buffalo City Mission Dream TH

25Cornerstone-Transitional

18Teaching and Restoring Youth

6United Church Home, Inc.

Clients Returning to Homelessness After Exiting from TH Providers

Average = 7.3%

Total Ex its to PH:

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CoC Performance Report: 7/1/2019-6/30/2020 34

Occupancy Rate The occupancy rate is measured by calculating how many indiv iduals are in each program each night during the reporting period (7/1/2019-6/30/2020) and

using the program # of units.

96.2% 96.5%

73.5%

82.7%

53.6%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

34Altamont Veterans Program

Buffalo

41Buffalo City Mission Dream TH

72Cornerstone-Transitional

10Teaching and Restoring Youth

8United Church Home, Inc.

Occupancy: TH

Average = 80.5%

Beds/Units Available:

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CoC Performance Report: 7/1/2019-6/30/2020 35

Length of Time Person Remains Homeless The HUD goal is to reduce the length of time a person experiences homelessness. HUD system measurements are based on the length of stay at Transitional

Housing.

178

205

315

106

84

0

50

100

150

200

250

300

350

30Altamont Veterans Program

Buffalo

41Buffalo City Mission Dream TH

49Cornerstone-Transitional

7Teaching and Restoring Youth

3United Church Home, Inc.

Da

ys

Average Length of Stay for TH Leavers

Average = 177 Days

Total Leavers:

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CoC Performance Report: 7/1/2019-6/30/2020 36

Transitional Housing significantly lengthens a person’s time being homeless. Permanent housing interventions, like Permanent Supportive Housing or Rapid

Rehousing, are proven to be more cost effective and more effective in shortening a client’s homeless experience and providing them a permanent home

(U.S. Departm ent of Housing and Urban Developm ent, Fam ily Options Study—Long-Term Impacts of Housing and Services Interventions for Hom eless Fam ilies,

October 2016).

321

342

428

259

42

0

50

100

150

200

250

300

350

400

450

30Altamont Veterans Program

Buffalo

41Buffalo City Mission Dream TH

49Cornerstone-Transitional

7Teaching and Restoring Youth

3United Church Home, Inc.

Da

ys

Average Length of Stay for TH Stayers

Average = 272 Days

Total Stayers:

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CoC Performance Report: 7/1/2019-6/30/2020 37

Emergency Shelter and Street Outreach Providers Housing Measures All charts measuring exits exclude people who passed away during the program stay, those who went to foster care, hospitals or other residential non-

psychiatric facilities, long term care facilit ies or nursing homes. The # of program leavers is included in some of the charts to show the total number of exits from each program.

Exit to Permanent Housing (PH) Destinations This measure includes only those who left the program and exited to permanent housing destinations, excluding people who passed away during the

program stay, those who went to foster care, hospitals or other residential non-psychiatric facilities, long term care facilities or nursing homes.

30.6%

80.6%

87.0%

53.8%

22.0%

66.7%

39.4% 41.2%

57.1%

74.3%

28.0%

66.7%

87.3%

7.1%

24.5%

60.4%

17.4%

9.6%

65.9% 66.7%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%ES and SO Participants: Exits to Permanent Housing

# of Leavers 49 129 54 39 692 48 127 119 21 167 225 36 63 28 458 101 506 355 290 39

Average = 49.3%

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CoC Performance Report: 7/1/2019-6/30/2020 38

Returns to Homelessness The data in this quarterly report looks at those who exited to a permanent destination from a serv ice provider between 1/1/2019 and 6/30/2020 and returned

to homelessness (measured by a new entry date at a serv ice provider) within the following six months, beginning on 7/1/2019. This measure reflects our CoC’s goal of reducing the number of people who return to homelessness.

3.2%

10.9%

15.7%

19.6%

10.6%

5.6%

17.6%

16.2%

6.6%

2.6%

0.0%

8.8%9.7% 10.0%

11.8%

4.9%

0.0%0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

Average = 9.0%

Returns to Homelessness After Exiting to a Permanent Destination (ES and SO)

Total Ex its to PH: 31 46 306 51 66 72 17 197 76 39 19 114 103 100 51 103 32

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CoC Performance Report: 7/1/2019-6/30/2020 39

Occupancy Rate The occupancy rate is measured by calculating how many indiv iduals are in each program each night during the reporting period (7/1/2019-6/30/2020) and

using the program # of units.

68.8%

93.7%

51.1%

27.0%

77.7%

33.7%

44.5%

100.0%

75.3%

57.9% 57.2%

63.8%

50.5%

70.7%

89.6%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

Occupancy (ES)

Average = 64.1%

Beds/U nits Available

Each Night :6 70 12 35 18 5 13 21 16 14 30 52 30 21 10

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CoC Performance Report: 7/1/2019-6/30/2020 40

Average Length of Time Person Remains Homeless The HUD goal is to reduce the length of time a person experiences homelessness. HUD system measurements are based on the length of stay at Emergency

Shelters.

26

2117

33

40

35

6

33

108

48

2018

12

58

95

0

20

40

60

80

100

120

Da

ys

Average Length of Stay for ES Leavers

Average = 38 Days

Total Leavers 49 714 56 134 119 22 174 229 37 63 467 509 356 290 39

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CoC Performance Report: 7/1/2019-6/30/2020 41

Length of Stay for all Leavers The chart above showed the average length of stay in shelter for clients who leave, whereas this chart details how long all clients are staying in each of the

shelters.

8%

37%

90%

81%

79%

37%

16%

63%

99%

68%

57%

60%

91%

76%

73%

28%

17%

8%

10%

12%

27%

19%

12%

5%

18%

19%

5%

17%

16%

28%

22%

1%

5%

6%

25%

14%

13%

14%

12%

12%

4%

6%

23%

24%

4%

3%

11%

27%

12%

14%

13%

7%

2%

2%

4%

13%

24%

1%

2%

1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

TSI Emergency Housing Service - 39

Salvation Army Family Shelter - 290

Niagara Gospel Rescue Mission - 356

My Place Home-Temple of Christ - 509

Matt Urban Hope House Shelter - 467

Family Promise - 63

Eagle Star - 37

Cornerstone-Emergency - 229

Compass House Emergency Shelter - 174

CMI-ES-Respite - 22

CMI-ES-Re-entry - 119

CMI-ES-Hiawatha - 134

Casey House Teen Shelter - 56

Buffalo City Mission - 714

Back to Basics - 49

Length of Stay for ES Leavers

% LOS < 30 Days % LOS 31-60 Days % LOS 61-90 Days % LOS 91-180 Days % LOS 180+ Days

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CoC Performance Report: 7/1/2019-6/30/2020 42

Exit to Positive Destinations (Outreach Only)

69%

11%

75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

BestSelf Street Outreach Friends of Night People Matt Urban Outreach

Outreach Participants: Exits to Positive Destinations

39

Total Exits

101

Total Exits

28

Total Exits

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CoC Performance Report: 7/1/2019-6/30/2020 43

Providers in This Report

PSH & SH TH ES & SO RRH

BestSelf Chronic Homeless Program Altamont Veterans Program Buffalo Back to Basics Catholic Charities BRAP

BestSelf CoC I Buffalo City Mission Dream TH BestSelf McKinney CMI CoC RRH

BestSelf Harambe House Cornerstone-Transitional BestSelf MICA Compass House ESG RRH

Cazenovia Chronic Homeless Program Teaching and Restoring Youth BestSelf Street Outreach Compass House CoC Joint TH/RRH

Cazenovia Niagara Falls S+C United Church Home, Inc. Buffalo City Mission Hispanos Unidos Rapid Rehousing

Ev ergreen Housing First Casey House Teen Shelter ILGR RRH

Gerard Place PSH for Families CMI-Hiawatha Matt Urban CoC RRH

LOD CoC I CMI-Re-entry Pathstone SSVF Program RRH

LOD CoC III CMI-Respite Restoration Society CoC RRH

Matt Urban Hope Gardens Compass House Emergency Shelter Restoration Society County ESG RRH

Matt Urban Housing First Cornerstone-Emergency Restoration Society ESG Tonawanda RRH

Restoration Society CoC II Eagle Star Soldier On SSVF RRH

Spectrum Chronically Homeless PSH I Family Promise Veterans One Stop Center SSVF RRH

Spectrum CoC II Friends of Night People

TSI CoC I Matt Urban Hope House Shelter

TSI CoC II Matt Urban Outreach

WNY Veterans Housing Coalition S+C VI My Place Home-Temple of Christ

Niagara Gospel Rescue Mission

Salv ation Army - Emergency Family Shelter

TSI Emergency Housing Service