RollBack Issue Fix That Works - Windows 7 SEP 11.05

After many frustrating attempts install LU first, rebooting, installing SEP only to get the

Rollback, the info below corrected the problem on Windows 7:

The installation of Symantec Endpoint Protection (SEP) client fails and rolls back around

the point of registering with LiveUpdate

Question/Issue: 

When attempting to install the Symantec Endpoint Protection client onto a machine, the installation

fails and rolls back around the point of registering with LiveUpdate

Symptoms: 

Excerpt from SEP_INST.log:

-----

LUCA: InstallLiveUpdate enter.

LUCA: C:\Users\XXX\AppData\Local\Temp\QVQVAICY\LiveUpdate\lucheck.exe

LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206

ActionEnd 12:13:56 : InstallFinalize。 Return Value 3.

-----

LuResult.txt (usually in C:\Program Files\Symantec\LiveUpdate):

-----

2009/06/15, 5:44:49 GMT -> The LiveUpdate installer reported a successful install.

2009/06/15, 5:44:49 GMT -> Testing ProductRegCom access...

2009/06/15, 5:44:49 GMT -> CLuIntLiveUpdateAccessController - failed to create an instance of an

luProductReg object; hr=0x802A0014; desc=

2009/06/15, 5:44:49 GMT -> CLuIntLiveUpdateAccessController - failed to get the Product object;

hr=0x802A0014

2009/06/15, 5:44:49 GMT -> CLuIntProductRegAccess - failed to create ProductRegCOM Product

object; hResult = 0x802A0014

2009/06/15, 5:44:49 GMT -> VerifyLiveUpdateInstall failed; an exception was caught while creating a

connection to LiveUpdate; LiveUpdate is not installed; hResult = 0x802A0014.

2009/06/15, 5:44:49 GMT -> Error was 'unable to create check-for-updates object'; testing

LuComServer settings access to get a more specific error...

2009/06/15, 5:44:49 GMT -> CLuIntLiveUpdateAccessController - failed to initialize CheckForUpdates

object

2009/06/15, 5:44:50 GMT -> CLuIntSettingsAccess - failed to create LiveUpdate Settings object

2009/06/15, 5:44:50 GMT -> CLuIntSettingsAccess - failed to get LiveUpdate Settings object

2009/06/15, 5:44:50 GMT -> SettingsManager GetProperty - caught exception trying to retrieve a

property from the Settings file.

2009/06/15, 5:44:50 GMT -> Ended LiveUpdate Integration Log

-----

Solution:

In the registry,

Find

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\

AppData

value=%APPDATA%

and change it to

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\

AppData

value=%USERPROFILE%\AppData\Roaming

Install SEP client again.