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Roll Out of Multi Modal Contactless Acceptance in London
Matthew HudsonCustomer ExperienceTransport for London
Copyright © 2014 Transport for London. All rights reserved. This information is confidential.
Since Launch on 16 September - Taps
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Usage since 1 September
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New CPCs since 1 September
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PAYG by Value
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PAYG by Card Usage
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Key Factors of PAYG
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• Max Fare Policy; Equity vs Revenue
protection
• Urban Transport and the City
• Costs of running your own currency
Oyster Money
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Cost of Revenue Collection
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Card Issue
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A timeline
11
Dec-08 Initial Customer proposition - start of dialogue with UKCAJan-11 Transaction Model agreed with UKCA. Work starts on
functional requirements for TfL back office - FAE, PARE and CASC.
May-11 Reader spec baselinedAug-11 Business Requirements baselinedOct-11 First Cubic proposal
Service Metrics developed. Mastercard issue rule changes for Transaction Model
Dec-11 Late Fares Revision change delays IOP/IBL development
Feb-12 RID FRS baselinedMay-12 Day 1/Day 2 approach and commercial (Target Cost)
model developed. Target Launch Date November 2013. Jun-12 First live bus tap through to bank statement - Phase 1
CRMJul-12 Visa issue rule changes for Transaction Model. Aug-12 RID Business Requirements baselined. Dec-12 Phase 1 launchJan-13 FTP Business Change workstream startsFeb-13 Pilot whitelist approach definedApr-13 Main FTP back office drop to Cubic (INT4). Start of final
integration testing.May-13 Deployment plan revised - Rail then Bus, to protect live
proving start date.
Jun-13 Additional performance drop to Cubic (R0V03)Jul-13 Pilot approach and launch phasing definedAug-13 RID passes L1 testing. Nov-13 Start of FTP Live proving - SJP to Temple (7/11, Amex).
Expansion to 100 rail locations. Ethernet cabling completed. Go for public EoI for pilot.
Dec-13 Expansion of live proving to whole rail estate.Jan-14 First RID Oyster Vanguard. Accidental tap mitigation
strategy agreed, Start of staff pilot. Bus dual mode software deployed.
Feb-14 First mobile phone testing. Start of industry pilot.Apr-14 First public join pilot.May-14 Final version of Conditions of Use, Leniency Policy
agreed, Online debt recovery fixed.Jun-14 RID Oyster Stabilisation, Launch date agreed with City
Hall, Forgiveness Policy extended, Caledonian release - intraday balances. Email notifications fixed, last issuers join pilot.
Jul-14 TOCs sign CPAY agreement. Mayoral Direction to launch. Barclays introduce Paybands
Jul-14 Readiness Review with TOCsJul-14 Readiness Review with TfL Stakeholders/Jul-14 Press release - TfL launch 16th SeptemberAug-14 Bus LaunchAug-14 TOCs agree to joint launchSep-14 Full launch
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Investment
Challenges
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Next Steps
14
2012 Future1 2 3 5
new
4
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Copyright © 2014 Transport for London. All rights reserved. This information is confidential.16
Create the Market – 3rd Party Reader
TICKET IN THE CLOUD
Retail Back Office Logic Validation
Tokenised Ticketing
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Lessons Learned
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• Vision• Leadership• Business Case• Partnership• Take Time to Test• Take advantage of other people’s
hard work
Thank you for your attention
Copyright © 2014 Transport for London. All rights reserved. This information is confidential.