Upload
megh-rathod
View
229
Download
0
Embed Size (px)
Citation preview
8/2/2019 ROLL NO. 46
1/18
Click to edit Master subtitle style
4/15/12
MANAGEMENT CONTROLSYSTEM AT ITC LIMITEDAN ILLUSTRATION OF ITC HOTELS
2012MCS PROJECT4/14/2012
Submitted To: By:
Prof. Sameer Rohadiya Jitesh Kathad
8/2/2019 ROLL NO. 46
2/18
4/15/12
ITC LIMITED ANINTRODUCTION
ITC is one of India's foremost privatesector company rated among theWorld's Best Big Companies
Asia's 'Fab 50' and the World's MostReputable Companies by Forbesmagazine
India's Most Respected Companiesby Business World and BusinessToday.
ITC also ranks among India's top 10
8/2/2019 ROLL NO. 46
3/18
4/15/12
60 locations across India.
ITC has commitment with the
business segments of Cigarettes
Hotels
Paperboards & Specialty Papers
Packaging, Agri-Business
Packaged Foods & Confectionery Information Technology
Branded Apparel
Personal Care
8/2/2019 ROLL NO. 46
4/18
4/15/12
Organizational StructureBoard of Directors
AuditCommittee
CompensationCommittee
NominationsCommittee
InvestorServices
Committee
Corporate Management Committee
Divisional/Strategic BusinessUnit (SBU) Management
Committees, each headed bya Divisional/SBU Chief
Executive
Corporate Functions, eachheaded by a HOD
Businesses include:FMCG, Hotels, Paperboards,Specialty Papers & Packaging and
Agri-Business
Corporate Functions include:Planning and Treasury,Accounting, Legal, Secretarial,
EHS, Human Resources,Communications, Internal Audit
and Information Technology
Chairman, Executive Director , Non-Executive Director ,
Divisional / SBU Chief Executive Officer (CEO)
8/2/2019 ROLL NO. 46
5/18
4/15/12
Control System
Executivemanagemen
t
Strategicmanagemen
t
Strategicsupervision
BOARD OFDIRECTORS
CorporateManagementCommittee
Divisional / StrategicBusiness Unit (SBU)
Chief
8/2/2019 ROLL NO. 46
6/18
4/15/12
ROLES OF VARIOUSENTITIES
Board of Directors (Board) Trusteeship to protect and enhance
shareholder
As trustees, Sets strategic goals and seeks
accountability
provides direction and appropriate controlto fulfils stakeholders aspirations andsocietal expectations.
Corporate Management
8/2/2019 ROLL NO. 46
7/18
4/15/12
Cont.Divisional Management
Committee (DMC) / SBU realize tactical and strategic objectives in
accordance with Board approved plan.
Advantage Strategic supervision
Strategic management of the Company,
uncluttered by the day-to-day tasks ofexecutive management,
remains focused and energised;
Executive management of a Division or
8/2/2019 ROLL NO. 46
8/18
4/15/12
Management andRemuneration System at
ITCRemuneration committeeComposition
Remuneration of DirectorsEmployee Stock Option Schemes
Service Contracts, Severance Fee and
Notice Period
8/2/2019 ROLL NO. 46
9/18
4/15/12
ITC also empowers the employeeswith the following options like:
Gives them an option to switchdivision
Encourage cross business
movements
Career development of theemployees
No age barrier
Proper performance appraisal
System.
MANAGEMENT
8/2/2019 ROLL NO. 46
10/18
4/15/12
MANAGEMENTCOMMUNICATION
SYSTEMPolicies on human RightsPolicy to Ensure Respect for
Human Rights Policy across the
Supply Chain
Policy to PreventDiscrimination at Workplace
Policy on Freedom ofAssociation
Policy on Information andn lt ti n n h n
8/2/2019 ROLL NO. 46
11/18
4/15/12
ITC HOTELS
STRATEGIC BUSINESS UNIT ITC FIVE BRANDS OF HOTELS
ITC Hotels - Luxury Collection are superdeluxe and premium hotels, located atstrategic business and leisure locations.
ITC- Welcomgroup Sheraton Hotels offerwarm, comforting services to the global
traveler and a chance to connect. WelcomHotels offer five-star hospitality
for the discerning business and leisure
traveler.
ITC HOTELS L
8/2/2019 ROLL NO. 46
12/18
4/15/12
ITC HOTELS- LuxuryCollection,
Organizational StructureITC Hotels follows a functionalorganizational structure
The organizational structure at ITC
Hotels consists of eight functionaldepartments, namely:
Food and Beverages Production
Food and Beverages Service
Front Office
Housekeeping
8/2/2019 ROLL NO. 46
13/18
4/15/12
Every department has its respectivehead of the department (HOD) as
shown in the chart below:
GENERAL
MANAGER
F&BMANAGE
R
ASSISTANTF&B
MANAGER
F&BEXECUTI
VE
EXECUTIVE CHEF
SENIOR
SOUSCHEF
JUNIORSOUSCHEF
ASSISTANT
MASTERCHEF
FRONTOFFICE
MANAGER
FRONTOFFICE
MASSISTAN
ANAGER
FRONTOFFICE
EXECUTIVE
EXECUTIVE
HOUSE
KEEPER
ASSISTANT HOUSE
KEEPER
HOUSEKEEPINGEXECUTI
VE
CHIEFENGINEER
ASSISTANT
CHIEFENGINE
ER
SALESMANAGE
R
ASSISTANT
SALESMANAG
ER
SALESEXECUT
IVE
UNITFINANACIA
LCONTROLL
ER
ASSISTANT
FINANCIAL
CONTROLLER
HUMANRESOUR
CEMANAGE
R
ASSISTANT HR
MANAGER
HHREXECUTIVE
MANAGER
LEARNINGSERVICE
PERFORMANCE
8/2/2019 ROLL NO. 46
14/18
4/15/12
PERFORMANCEMANAGEMENT AT ITC
HOTELSJOB KNOWLEDGESKILLS
CO-OPERATION
RESPONSIBILITY
ATTITUDE TOWARDS WORK
INITIATIVEEFFICIENCY
ATTENDANCE
PUNCTUALITY
8/2/2019 ROLL NO. 46
15/18
4/15/12
MANAGEMENT CONTROLIMPLICATIONS
Training of individuals, deciding who needsto be trained and in which area.
Deciding on who needs what level ofincrements.
Understanding who needs to be retained inthe organization and who needs to be
layed off.Controlling employees behavior and check
its sync with the organization culture and
values.
MANAGEMENT STYLE
8/2/2019 ROLL NO. 46
16/18
4/15/12
MANAGEMENT STYLEAND SIX SIGMA CONTROL
SYSTEMSITC Hotels offers traditional IndianHospitality combined with globallybenchmarked services and
sustainable business practices
Well known for its participative styleof management
Discuss feedback on the previousdays performance
Ensure quality control.
8/2/2019 ROLL NO. 46
17/18
4/15/12
AWARDS
ITC Hotels awarded as Hewitt BestEmployers in Asia for the Year
Government of India honored ITC
Hotels with Best Employer NationalAward for Empowerment of Personswith Disabilities
8/2/2019 ROLL NO. 46
18/18
4/15/12 THANK YOU