Job Description

Job Title: Receptionist/Administrative Assistant

Service: Coram Cambridgeshire Adoption

Reporting to: Business and Administration ManagerSupervisory responsibilities: None

Salary Range: £16,543 - £21,392 per annum

Working Hours 35 per week

Purpose of the Role:

To provide proactive administrative and secretarial support for the Coram Adoption Service as part of the administration team.

Main Duties & Responsibilities:

Provide full secretarial and administrative support for specified social workers. To respond to outside callers, taking messages and giving a prompt response. Undertake copy and audio typing. To support the team with recording, filing and monitoring of information,

electronically and in other formats, in line with organisational and service guidelines.

To ensure maintenance and security of confidential case records, electronic and paper, in accordance with organisational policies.

To produce documents such as letters and reports to an agreed format. Photocopying and collating papers and ensuring that deadlines are met. Work as part of the administration team, which includes assisting when

workloads are high and working to tight deadlines. Respond appropriately to enquiries, take messages and ensure that they are

acted on/passed on. Assist with General Office duties: shredding, photocopying, dealing with

enquiries, logging post, arranging refreshments for meetings. Assist with preparation and organisation of workshops, seminars, conferences

and other events as required. Assist with mail outs. Be proactive flexible in approach and undertake any other duties that may fall

within the range as directed by the Office Manager.

Person Specification

Job Title: Receptionist/Administrative Assistant

Service: Coram Cambridgeshire Adoption

Reporting to: Business and Administration ManagerSupervisory responsibilities: None

Salary Range: £16,543 - £21,392 per annum

Working Hours 35 per week

Skills & Experience

Experience of general administrative duties – filing, photocopying, telephone enquiries, administering meetings, preparing mailings, typing, maintaining office equipment.

Experience of managing a busy workload and competing deadlines. Effective communication skills with a high standard of written and spoken

English. High standard of numeracy Strong IT skills, including Microsoft Word, PowerPoint, Excel, Outlook and

Access. Good Keyboard skills with a minimum 50 w.p.m. Excellent interpersonal skills with the ability to quickly establish and maintain

good working relationships and to interact with others at all levels within the organisation in a confident and professional manner.

Able to give clear information and deal with queries from individuals over the telephone, face to face and via email.

Excellent organisational skills and the ability to multi-task, prioritise and work to strict deadlines whilst maintaining high standards of accuracy.

Proactive, methodical and accurate and able to use own initiative. Able to maintain confidentiality at all times. Able to work effectively as part of a team.

Commitment to implementing Coram’s safeguarding policy. Commitment to promoting equal opportunities and to achieving anti-

discriminatory practice in all aspects of work.