MUKESH J. ASUDANIVice President - HR

February 15, 2013

PREPARE FOR THE UPTURNAn HR practitioner’s perspective/s

The Context

The Starting Point

Managing Ourselves

Building Blocks

Flow

DOWNTURN? WHAT GOES DOWN ALSO COMES UP

• There is perhaps too much negativity around us • Information Overload • Fast Changing• Uncertainty• Ambiguity

The Context : What are the times we live in and how do we respond to them?

“Because in the bumpy and unknown road ahead, where we need to make constant course corrections, our people are our only competitive

edge”

HR is even more critical “today”

The role of HR “Do what it takes – for the company first to survive and then to thrive”.

• We also live in very exiting times• The Downturn is an Opportunity as well

Hay Group & Fortune Magazine - Most Admired Companies – @ 2007 19.6% average shareholder returns TOP 10 MOST ADMIRED COMPAINES WHO HAVE SPENT > 10 YEARS AT THE TOP – KEY ELEMENTS• Excellence in talent management• Strong Organisational Culture• Profound Employee Engagement• Delivering of Strategy• Managing Innovation• Balancing Global and Local• Focussing on the long term

Do we need to reinvent the wheel?

WMAC’s (World’s most admired companies – some Characteristics) (Source - Hay 2011 report)• Enduring strategies• Aligned structures• Robust operating models• Equipped leaders

They are more successful at maintaining high levels of loyalty and motivation in hard times.

All businesses strive to adopt and follow best practice. Yet for the World’s Most Admired Companies (WMACs), there is no such thing as best practice when it comes to organization. Instead, what makes WMAC’s special is the distinctive way that they manage their organizations.

The Starting point for HR

KNOWLEDGE

SOCIAL ROLE

Behaviour demonstration of

expertise

Recurrent thoughts that

drive behaviour

A general disposition to behave in a certain way

SELF-IMAGETRAIT

MOTIVE

SKILL

The image one projects to others

(‘outer self’)

Information that a person has in a particular area

Sel

ect f

orTr

ain

for

A person’s sense of identity and worth (‘inner

self’)

BELIEFS

Each one of us must have a shared belief that what we do has high business impact.

Strategy• Identify key levers of business - what brings value to the company & hold on to them at any cost• Hold on to the long term objectives (while ensuring current survival) (avoid QSQT) • Build enduring strategies for good times and bad – strong stable strategies to serve the company in fair winds and foul• Make strategies happen

Building Blocks

Communication

• Help the company to develop and communicate business strategy clearly to people at all levels throughout the organisation • Communicate that the company is preparing for the upturn• Develop a wiring system that connects different parts of the organisation• Broken Record

Active Listening, Crisp and Powerful Telling

Talent • Cherry pick talent at the right price and right time• Drivers for personal growth & advancement are consistently available in hard times • Hands on approach to developing talent – top leadership spends as much as 30 % of their time

Building Blocks

Build an Organisation• That is unique and fit for purpose (what’s this?)• Align structure to strategy and business model (the way the company makes money)• Then align everything including behaviours, jobs, culture etc.• Have flexibility in operating models – but make it visible (how work happens)

Leadership (who is a leader. Diff betwn leader and manager)• Identify, develop & reward leaders who are successful across the organisation• Managers to be made aware of their impact on people, leadership styles• Equip leaders to be successful – expose leading talent to learning opportunities • Leadership development to address our strategy, structure and operating model.

Develop leaders to run the organization under ever changing circumstances

Why do people you don’t want to leave - leave• No roots – people, family relationships• Non enjoyment of work, No learning, No challenge/s• I am not appreciated, recognised, needed• I don’t know what to do, what I will be rewarded for• Nobody cares, Bad relationships

Why do people which you want to stay - stay ‘on’ in organisations• For the right reasons - Great relations, caring, stretch at work, good hygiene factors, a good career above all a great life – the entire employee value proposition package

Retention

Have a plan to hold on to Talent - Some good practices• Help people get roots – good relationships, friendships• Develop a feeling - My company needs me, Belongingness• Opportunity to participate in the building of a ‘great ‘ organisation• Consistent demonstration that the company cares – across touch points• Creating a great employee experience – I have had the best time of my life here

We need to develop our own ‘Fevicol’

Research (Source : Hay Group Report on PM – 2011) • 73 % companies fail in linking performance to strategy• 76 % fail to tailor PMS to the companies culture and value

Performance Management

CEO’s / Business Leaders Perspective• 64 % believe that individual PM is an important drive of overall business performance• 43 % believe it contributes to the bottom line • 40% believe that managers in their firms fail to use their PMS process effectively • 38% believe that managers in their companies do not support the PMS process actively• 40 % business leaders admit spending 10 % or less time in managing poor performance• 37.5% describe their PMS process as a ‘tick box exercise’

What to do and how to do• Link PMS, Culture & strategy - Ensure performance measures are closely aligned • Ensure leadership spends time to drive top performance & manage poor performance• Pick up ‘Stretch’ goals for self & facilitate everyone to be committed to the ‘stretch’ • PMS system should be fair and should be seen to be fair

Performance management sits at the heart of the business success - A good PMS helps us to use collective power of our workforce to deliver growth ambitions

Only 13 % do both

M&A - In case . . .• There are significant challenges inherent in delivering shareholder value• Do the due diligence well• Take care of cultural dimensions• Lots of options – we need to choose well

Building Blocks

Develop a strong culture (Big Ticket)• Which fits with your business drivers and with the company’s values • Employees can be relied upon to act on their own initiative in a way that is consistent with the company’s objective, culture and values• Where people are comfortable in giving and taking feedback• Align culture to PMS• Ensure everyone is aligned to around a common goal, vision and brand • Treat people well – be supportive to your people

Basics - lets not forget the hygiene factors• Money, good place to work, seating, progressive HR policies – stick to the knitting

Stick to Line and Length in Crunch times

The premise- Four Needs of People

To LivePhysical/EconomicFairness/Security

To LoveSocial/Emotional

Kindness/Respect

To Leave a LegacySpiritual Meaning/Integrity

To LearnMental Development/

Use of Talents

The Fire Within

Channelizing these to achieve Business Objectives is the fulcrum of everything

Preparing Ourselves - Insights

Believe in ourselves

Meditation Presentability

Detached Attachment – Sakshi Bhav Acceptance

Timing Taking feedback

Interpret Assert

Listening skills Awareness

Judgment Living in the present moment

Resilience Confidence

Simplify Service Leadership

Expand Ego Management

Challenge Courage

Collaborate Address Elephants

Non-violent communication Trust

Passion Impact & Influence

Balance Indulge Ourselves

Thank You

If we and our organizations are future ready, Downturn or Upturn,

life is Relaxed