CURRICULUM-VITAE

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Rohit Saini Permanent address:-I-162 2nd floor karampura New delhi-110015 India contact number:--00917838536967.

--------------------------------Objective :

---------------------------------------------------------------------------------------------In today’s customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right professional to represent you when assisting your valued customers.

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Experience:-

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SIXT rent a car Worldwide (Doha Qatar)(Sep 2015 to Oct 2016 )

Deputy Station Manager.Responsibilities :-

Developing, implementing and maintaining a business plans for branch. Monitor overall performance of all staff and plan for motivation

meetings and performance reviews together with operation manager. Preparing best rental offer’s for branch. Coordinating Sales and rentals of branch. Managing the daily activities of the branch. Inspiring and motivating staff. Coaching and developing staff to do more and better. Adherence to regulatory requirements. Reporting with daily operation report and sales report to operation

manager

Experience :-

Experience:-

Experience:-

SIXT rent a car Worldwide (Doha Qatar)( Sep 2014 to June 2015 ) 10 Months

Sales Coordinator.Responsibilities :-

Coordinating Corporate Sales Business to Business. Developing corporate clients in Doha. Preparing sample Quotation for clients. Meet clients to convert the sales deals into long lease contract. Try to make good sale and make long business relation with customers. Performed related responsibilities as required or assigned.

SIXT rent a car Worldwide (Doha Qatar)(Oct 2012 to Sep 2014) 2 Years

Car Rental Sales Agent.Responsibilities :-

Handling Self drive sales for all categories of cars. Renting high end cars for self drive & long lease contracts. Execute International reservations from all around the world. Provide all travel related information to customers. Offer best suitable cars according to customer choice. Handling Self Drive and chauffer driven booking from all around the

World. Working on Cobra Worldwide. Try to convert each and every query into sales. Try to make good sale and make long business relation with customers. Resolve queries of major clients and reporting Branch Manager with

Daily Reports.

ECO’S INDIA MOBILITY & HOSPITALITY INDIA PVT LTD.(ECO RENT A CAR).Delhi India.(JULY-2009 to Oct 2012) 3years 5 month.

Senior Reservation Executive- Corporate( Reservations & Operations)

Responsibilities Greet customers and provide world-class customer service. Handing Self Drive and Chauffer driven bookings. Handling corporate Sales and reservations. Try to sales High-end cars. Try to convert each and every query into sales. Try to make good sale and make long business relation with customers. Research rental rates and locations and sell travel packages. Process rentals and returns. Resolve queries of major clients and reporting operation Manager with

Daily Reports.

Experience:-

Respond to customers' questions and complaints. Handling customer queries. Try to resolve the issue before TAT(TURN AROUND TIME)

SERCO GLOBAL Delhi India (PROCESS:-HAWLETT-PACKARD,HP CUSTOMER SUPPORT)(Sep 2008 to June 2009)10Months.

Customer support agent.(Online customer support)

Responsibilities Greet customers and provide world-class customer service. Handling customer queries. Try to resolve the issue before TAT(TURN AROUND TIME) Respond to customers' questions and complaints. Try to build good co-ordination between customers and technical

engineer.

Experience:-SERCO GLOBAL Delhi India (PROCESS:-HSBC RECOVERY AND COLLECTION)(April 2008 to September-2008)6Months.

Recovery agent.(Soft calling credit card payment recovery)

Responsibilities :- Firstly listen to customer’s then search simple and smooth path for

their queries and recover money as soon as possible. Respond to customer’s for their credit card related queries. Give reminder calls to customer’s before due date of payment. Resolve the customer’s queries. Try to give best and simple solution to customers. Respond to customers’ questions and complaints. Ensure Bank policies are adhered by the customer’s. Recover money from bank default customer. Ensure customer for their bank settlements.

Education/Professional Qualification:

Bachelor of commerce from University of Delhi in 2013.(India) Passed 12th form central board of secondary education in 2008.(India) Done one year `O' level computer diploma from Delhi institute of

computer and science.(India)

Passed 10th from central board of secondary education in 2006.(India)

Personal Strengths:

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Excellent Communication Abilities. Good Interpersonal Skills and a short learning curve. Ability to get in a team and capable of handling a task with minimum. Strong commitment to drive sales and provide excellent customer

service. Uncommon ability to excel in a fast paced environment. Great ability to use computer applications: windows, general office

equipment electronic mail, word processing software, spreadsheet software, database software and Internet browser.

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Languages: English, Hindi and Punjabi.Salary: Negotiable Date of Birth: 20th June,1989Nationality: Indian Marital Status: Married Interests: Listening to music & Interacting with people. Reference:Driving license :

Will be available on request Delhi India & Doha Qatar

Declaration

I, hereby, declare that the above information is true to the best of my knowledge and belief. I bear the responsibility for the correctness of the above particulars. --------------------------------------------------------------------------------------------------------------------------------

(Rohit Saini)