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Roehampton University Library Annual Report 2010
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The Library, Helping you discover...The Library, Helping you discover...
ANNUALREPORT
2009 – 2010
Library and Learning Services
WELCOME
The 2009 – 2010 academic year was intended to
be a year in which the Department focussed on continued
improvement of its services to enhance student satisfaction
and one without any signifi cant major projects, following major
changes in the preceding year. The report demonstrates that
things don’t always go quite to plan!
The report demonstrates many successes with greatly
improved scores in the NSS, and much praise for other services
such as Digitisation, Search and Collect and Academic Liaison
Services. However, it also shows quite a lot of new activities as
well, including the addition of the former Academic Learning
Support Advisers to the newly created Academic Liaison Services
section, the decision to move to Moodle in one year instead of two
and continued changes and improvements to the building.
Senate’s decision to create a Library Committee for
the fi rst time, coincided with a new academic structure for the
University and this enabled us to engage at an early stage with
the new Departments on a range of both service oriented and
fi nancial issues. Decisions were taken by the Committee to
move to e journals wherever possible instead of print journals, to
initiate a new allocation model for the Learning Materials Funds,
to digitise the VHS video collection, to increase the number of inter
library loans, to buy e books wherever possible, and to agree new
Service Standards, which will for the fi rst time also be available
online for students and staff as the year progresses so that users
can see how well the Department is doing.
Several members of staff are also involved in the
University’s initiatives with e publishers and etexts, which are
proving to be interesting projects.
2009 – 2010 saw the second year of a three year
commitment to increase investment in Library resources for both
learning and teaching, and for research, in response to student
and staff requests during the Library Review and in various
surveys. This has helped to establish a Key Text Reference
Collection and to substantially improve the e-resources for both
books and journals.
The increases in student satisfaction, combined with
the new initiatives, could not be achieved in a consistent way
without staff who are very focussed on enhancing the student
experience, and who are responsive to change and have an ability
to rise to unexpected challenges and opportunities. Thanks go to
all of the Library and Learning Services staff, but in particular to
the Heads of Service who have both individually and collectively
ensured that developments happen in an effective and
creative way.
Sue Clegg
University Librarian and Director of Learning Services
The Library, Helping you discover...
Library Facilities and Business Services
2009 – 2010 was a year of change for this team, the Administration
and Finance teams started to get to grips with new University systems such as
new Agresso and online ordering as they were introduced and changes/reductions
in staffi ng levels and types of work brought about by the Flexible Futures scheme.
LLS fi nance staff were part of the Agresso/Web Requisitioning pilot and are on
the project group which has proved invaluable as systems have progressed.
Perhaps the biggest change for the team and the Library was
that permanent security was removed from the Library as a result of a
Security Review and Flexible futures thus the Library Welcoming Team in
particular had to adapt to new ways of working and different shift patterns
in order to maintain extended opening hours without security presence.
Whilst there were initial teething problems things soon settled and the
team are now working well with Security giving back up when needed.
Michela Wilkins
Head of Library & IT Facilities & Business Services
Library User Services Team
Having started the previous academic year with signifi cant changes in the way
we work and provide services, the Library User Services team started 2009-2010 with a
more established and focused approach. The team has been reasonably stable in terms of
establishment of staff this year with 1 FTE leaving and 0.5 FTE moving to another post. All
vacancies were recruited to with part time posts.
As part of their core tasks, front line Learning Advisers and Senior Shelvers are
providing support for membership and ID cards, fi rst line subject support, stock management
tasks, advice on Library services and processes, Digitisation and roving on fl oors of the Library
to offer support and advice to students where they need it. In addition, Library tours and
induction, administration tasks and support of self service are routinely undertaken in aiming
to provide the best service possible.
We continue to offer temporary employment to students for Shelving, Search and
Collect service, Student Roving, Digitisation and summer project work. The Search and Collect
service received a commendation from the Health Professions Council (HPC) who accredit the
Arts and Play Therapy programmes, as an example of innovative good practice.
The Library User Services managers have been working specifi cally on management
skills and developing themselves and the team in working to more challenging targets focused
on getting the best out of all of the team for improved service delivery.
Faye Jackson
Head of Library User Services
The Library, Helping you discover...
Academic Liaison Services (ALS)The past year has been one of new beginnings for ALS. The team
began its fi rst academic year as a combined liaison service of subject librarians
and eLearning advisers with several new staff replacing team members who had
moved on. They were joined by the ALSAs in January who took up their new roles
as Academic Learning Advisers (ALAs) and had their numbers strengthened with a
further 2 FTE posts as a result of the University’s continued commitment towards
supporting student learning.
We began the move from the Blackboard vista/WebCT platform to
Moodle in September 2009 and completed the transition a year ahead of the
previously planned timescale. Whilst the focus for training and support was
on Moodle during the year we continued to see growth in the use of StudyZone,
Turnitin and a range of other learning technologies.
In the spring the subject librarians began to gather reading lists for all
modules to develop a central collection in preparation for the introduction of Talis
Aspire. This led to a signifi cant project to standardise the format of all lists during
the later part of the year and through the summer involving teams from across
Library and Learning Services.
The end of the academic year also saw the ALAs beginning to work
across the new Departments, providing a range of well-attended study skills
sessions, planning for the introduction of student mentoring and supporting
marketing and student services to identify students for their buddying scheme.
Phil Cheeseman
Head of Academic Liaison Services
Collection Development Services (CDS)Another busy year for CDS saw the departure of Pat
Simons to pastures new and Chris Foreman appointed as Collections
Development Manager.
The past year also saw us continue to acquire more Electronic
Resources – over 20,000 were added to our collection - and to negotiate
with publishers and agents to move these resources over to seamless
(Shibboleth) authentication wherever possible for the benefi t of
our users.
Continued, and improved, use of Shelf-ready suppliers
meanwhile helped us to get physical items onto the shelves faster
than ever before with 88% of our physical stock now arriving “fi t for
the shelves”!
In the world of Archives, we acquired both the Queens
Archive and The Centre for Marian Studies which are now housed
within our Archives and Special Collections area on the 4th fl oor of the
University Library.
Chris Foreman
Collections Development Manager
To anticipate and enable
people’s needs
The Library, Helping you discover...The Library, Helping you discover...
“
”
Helping you discover creative opportunities
for learning
I think my overwhelming experience in the Library is positive, especially as
it relates to the library staff. I would like to see more quiet study areas
NUMBERS
AND
FIGURES
National Student Survey 2009-2010
Saw a 9% increase in satisfaction with Learning Resources.
The Library, Helping you discover...
DO YOU USE STUDYZONE?
89% of people that responded use
studyzone daily or weekly
2% never use studyzone
HOW OFTEN DO YOU USE THE LIBRARY?
73% of returns noted that they visit the Library
daily or weekly.
1% never visit the Library
The fi gures see an increase of 3% on Library
visits from 2009 results
The Library, Helping you discover...
RY?RY?
ibrary
rary
Library Student Survey 2010
DIGITISATION REQUESTS 2006 – 2010
Digitisation Service demand has continue to increase since the
pilot project started; considering the academic years 2008-09
to 2009-10 the demand has grown by more than 22% and if we
compare 2007-08 to 2009-10 the increase is by more than 89%.
MOST POPULAR LOANABLE E–BOOKS
The Library, Helping you discover...The Library, Helping you discover...
MOST POPULAR LOANABLE ITEMS
WHERE WOULD YOU LIKE US TO FOCUS OUR STAFFING RESOURCES?
ALTERNATIVES PERCENT % VALUE
Helping to fi nd resources 76.2% 940
Supporting my studies 39.9% 492
Help to use resources 33.8% 417
Returning stock 30.7% 379
Help using StudyZone 5.3% 65
Help using computers 4.4% 54
NUMBER OF RESPONSES 1233
RESOURCES
& SERVICES
The Library, Helping you discover...The Library, Helping you discover...
Moodle
After a decision to use Moodle as our Virtual Learning
Environment instead of the Blackboard vista/WebCT platform,
the project to move to StudyZone:moodle was completed in one
year, instead of two years as we had initially planned. During
the project we also integrated the VLE with the student records
system and users now log in with their University network account
details. Training opportunities for all staff took place in supporting
the movement of content from one version of the VLE to Moodle,
resulting in enrolments on more than 800 Moodle sites to start
the new academic year.
Improved CORE repository
During 2009 – 2010 we developed the Learning and
Teaching repository (CORE), integrating it with StudyZone:moodle.
The new functionality allows students to browse resources, with
access to materials to support learning. The developments
include improved search and RSS feeds. Staff are now able to add
content to the CORE repository and link to it from within Moodle,
which will enable sharing of resources and access to larger
resources, which overcomes the limit of information that can be
stored on Moodle.
Learning Materials Fund remodelling and resource
list management
During discussion at Library Committee in
2009 – 2010 a new model for distribution of funds in the Learning
Materials budget was developed to take into account and prepare
for the new academic structure. Essentially a proportion is top
sliced for subscriptions that we have a commitment to, such as
eJournals and databases, there is a single reading list fund to
support purchase of module reading list materials according to
the Collection Management Policy, and Departmental allocations
for development of collections.
In addition to the new funding model a signifi cant
amount of work was undertaken by Library staff to gather all
module reading lists in preparation for the introduction of a central
resource list management tool in 2010 – 11. Approximately 1150
lists were collected, collated and converted to a standard format,
an administrative task that demonstrated a cross-team initiative
throughout Library and Learning Services.
Digitisation Service
During 2009 – 2010 the Digitisation service in
relation to scanning of material under the Licence signed with
the Copyright Licensing Agency has seen an increase of 22% on
2008 – 2009 and an increase of more than 89% from
2007 – 2008. We can see from statistical evidence that some
academic Departments make more use of the service than others
and the Digitisation and Document Delivery Co-ordinator made
better use of promotional opportunities during 2009 – 2010
by visiting Programme boards and Lecturers to advise on the
services offered. Feedback on the service from those that use it
show consistently high levels of satisfaction.
VHS digitisation
Having audited the existing Audio Visual collection the
Library Committee supported the proposal to convert the existing
c. 5000 item off-air recordings currently held in VHS format to
DVD format and establish a digital collection of off air recordings
on BOB Flash using in house resources in as short a timescale
as feasible. The benefi ts of the project include the updating of
outdated technology, preventing inevitable deterioration of the
collection and a signifi cant improvement in the users experience.
The project continues in 2010 – 2011 in an attempt to complete it
as soon as is practical.
Helping you discover and develop
your potential
EXPERIENCE
& THE
ENVIRONMENT
The Library, Helping you discover...The Library, Helping you discover...
Study Rooms
The Library now has 14 study rooms varying in size.
Some can be booked in advance via an online booking system that
was implemented this year and others are for drop in use. Two of
the rooms have priority booking for students who are registered
with the Disability Service and the Library as having special needs.
During this year most of these rooms had their facilities upgraded,
most have computers and some have a mix of projectors and
interactive whiteboards to allow groups or individuals to practice
giving presentations. These changes were initiated as a direct
response to the Library Survey in the previous year.
Key text collection
The University’s commitment to providing additional
fi nances to support the expansion of our Key Text Reference
Collection over a three year period saw the collection grow further
during 2009 – 2010 with the second year investment of £51,000.
In September 2009 our newly extended Key Text Reference area
was launched, which included the Quick Reference collection,
allowing more shelf space for Key Texts and additional study
spaces for students to work with reference materials. The area
was better secured and accessibility to the collection and study
space improved.
Induction
September 2009 saw our induction change from
a standard PowerPoint and listening session into various
different strands which we hoped would engage students
more. Also we developed an online version which would
remain on our web pages all year round so that people who
missed induction or started later still had a point of reference.
http://studentzone.roehampton.ac.uk/library/introduction/
index.html
Formal induction took the form of a short fi lm about
the Library which had input from Library staff, Students Union and
students and was followed by a tour of the building. This proved
very popular and has been further developed for the academic
year 2010 – 11.
Virtual Librarian - Online Enquiry Service
In September 2009, we launched our new Online
Enquiry Service - branded as Virtual Librarian. Using the same
technology as the IT Helpdesk and the Property & Facilities
Management service desks, we have customised the software to
work in a Library and Learning environment. The online service
allows students and staff to access a wide range of Frequently
Asked Questions, at any time of day, to try and solve their queries.
If they can’t fi nd the answer they need they can submit a request,
which a member of Library staff will respond to directly. We
have service level standards relating to time taken to respond to
queries and monitor that on a monthly basis. From an information
management perspective we are able to collect statistics on
usage, in particular by specifi c areas and categories of questions,
view peaks and troughs in service and in the long term use the
data to make informed decisions on future planning.
Student rovers
Increasing needs for students to get the help when
and where they need it in the Library led to the employment of
student roving support in the fi rst 6 weeks of the academic
year 2009 – 2010. When Library staff are frequently involved in
enrolment and inductions at the start of term, the student rovers
provide support to users often visiting a large library for the fi rst
time. Helping guide and advise on locating material, orientation
and basic library skills, student rovers provide a more consistent
approach to roving on the fl oors of the Library, which usually
forms a regular part of core business for the Library User Services
team. Assisting users who are new to the Library at the very start
of their University experience increases student satisfaction and
provides additional employment opportunities for our current
students.
To provide a building and
environment where you can
fi nd inspiration for learning and growing
DEVELOPING
THE TEAM
& STAFF
SUCCESSES
The Library, Helping you discover...The Library, Helping you discover...
Talking at external events
Several staff from across the Department were
involved in training sessions internally within the University and
at events externally, including:
• Brian Kilpatrick, Technical Development Manager, and
Anne Pietsch, Academic Development Manager
Cpd25 Event: Information Skills For Library Staff : Using VLEs
And Other Electronic Methods, Novel Approaches, Theory And
Examples From Practitioners
• Gary Corcoran, Enquiry Services Librarian
Cpd25 Event: Knowledge, Skills, Tools And Behaviour To Ensure A
Successful Roving Assistance Service
• Claire Griffi n, Academic Learning Adviser
SEDA: Creating Communities of Learning through Peer Mentoring
Schemes
• Janice Kiugu, eLearning Adviser
M25 Learning technologists about new and emerging classroom
technologies
• Andy Hoang, Janice Kiugu, eLearning Advisers, and Val
Mitchell and Jenny Stowar, Academic Learning Advisers
Spoke at the Learning and Teaching conference within the
University
In addition to this the Academic Liaison Services Team
have been heavily involved in helping support the Creative Futures
programme and have provided training on podcasting, social
networking, online collaboration and mashups.
Cpd25 is a Staff Development and Training
Organisation working in association with the M25 Consortium of
Academic Libraries.
The M25 Consortium of Academic Libraries is a
collaborative organisation that works to improve library and
information services within the M25 region and more widely
across the East and Southeast.
To create a
customer friendly experience
STAFF
IN FOCUS
The Library, Helping you discover...The Library, Helping you discover...
NICOLA O’KEEFEJULIE EASTMAN
Debt Doctors
Most of us get into trouble occasionally with money
- Library Debt Doctors has really helped students manage their
Library fi nances. We teach them how to keep their Library account
in order in the future and together we work out a payment plan
which enables debts to be cleared whilst the student can carry on
using Library resources and borrowing books at the same time.
Julie Eastman
Learning Adviser
Summer Success Sessions
Over the summer, the Academic Learning Advisers
(ALA) held a series of academic development sessions entitled
‘Summer Success Sessions’. They comprised of study skills
sessions covering the essentials, including essay writing, critical
thinking and referencing. Students were then invited to attend
the drop-in clinics to speak to an ALA on a 1:1 basis to obtain
further advice on their assignments. The sessions were a success
with nearly 90 students attending the study skills sessions and
over 20 1:1 sessions taking place during the drop in clinics. The
attendance of students ranged across all programmes from both
Undergraduate and Postgraduate level. Due to the success of the
sessions the ALA team will continue to run academic development
sessions to enhance students’ academic capabilities throughout
the academic year.
Nicola O’Keefe
Academic Learning Adviser
Helping you
discover collaborative knowledge sharing
and ideas
“I feel that the services offered by the Library are very helpful and organised. I highly appreciate the efforts of all the members who are involved in its working and would like to congratulate them for their hard work
”