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ROBERT R. WENZEL147 Heather Glen Drive Mobile: 972.841.9102Coppell, Texas 75019 [email protected]: 972.304.1551 www.linkedin.com\in\robroywenzel
SUMMARY
Experienced quality assurance lead with over 14 years in a manufacturing environment. Exceptional skills auditing, inspecting, and monitoring quality requirements; ensuring they meet company quality assurance standards and customerspecifications.
HIGHLIGHTS
ISO 9001 2008 / TL9000 Process Improvement Six Sigma Green Belt Training and Mentoring Excellent MS Office Suite Skills Analysis and Inspection Ability to read & interpret engineering
drawings Detail Oriented
ACCOMPLISHMENTS
Developed new processes and procedures for Telect’s Quality Call Center while transitioning the customer complaint entry database from Epicor, an ERP system, to a Sales Force database. Completing the transition ahead of schedule.
Assumed Quality Supervisor responsibilities in December 2014, transitioned quality management systems to a new facility while ensuring quality systems remained in place at current facility prior to closure.
PROFESSIONAL EXPERIENCE
Telect Inc., 1801 10th Street, Plano, Texas 75074 Feb 2012 - Feb 2015Telect is a manufacturer of network infrastructure equipment for telecommunications, datacomm, CATV and other communications networks.Quality Assurance Lead
Functioned as the lead internal ISO 9001 / TL9000 auditor scheduling and conducting internal audits to monitor company compliance with certification requirements.
Inspected new product designs and participated on cross functional teams to solve any design issues that did not meet workmanship standards or customer requirements.
Conducted destructive testing on prototypes and non-production designs; compiled data and presented findings to engineering and corporate management.
Six Sigma Green belt trained. Resolved customer issues received in the quality call center, including coordinating replacement
shipments and return material authorizations of defective product. Initiate corrective actions both internally and externally and conducted root cause analysis to resolve
internal, external and customer requested corrective actions. Assisted department supervisors with root cause analysis, resolutions, and steps needed for
implementation. Conducted, logged, and analyzed internal process audits and presented findings to supervisors and
management. Able to read and apply engineering drawings for product verification to specified workmanship
standards.
Completed daily product audits and inspections in Fabrication, Weld, Assembly, Paint and Logistics to specified quality standards.
Compiled, logged, and analyzed audit and production data for creation of weekly, monthly, quarterly, and yearly quality metric reports in order to track plant performance to established goals.
Created processes and procedures to streamline completion of quality tasks. Performed incoming inspections and first articles on supplier manufactured products. Proficient in the use of calipers, pin gauges, thread gauges, micrometer, tape measure, paint thickness
gauges and various other quality tools.
L3 COMMUNICATIONS, Garland, TX Mar 2001- Jan 2012Large defense and commercial manufacturer of infrared and electro optical systems.Assembler/Tester/Inspector
Conducted quality testing throughout the night vision product assembly process, ensuring product compliance with workmanship standards.
Cleaned and inspected optics for particulates and defects to ensure higher product yields.Tested night vision optical assemblies for quality, adherence to workmanship standards, and required
documentation. Data entry of product specifications and testing results into QTS data entry program.Re-tested and analyzed night vision components to determine malfunction and possibility of salvage to
reduce waste costs.Experience working in a clean room environment.
EDUCATION
Lane Community College General StudiesMacomb Community College General StudiesGraduate of Lutheran High School West, Detroit, MI
COMMUNITY LEADERSHIP
Currently coaching 5th and 6th grade girls’ softball and lacrosse instilling in them a positive attitude, the importance of teamwork, and sportsmanship.
REFERENCES
Proffessional References: Personal Reference:
Patrick McMahon Tanya Lance David HarpQuality Manager Value Engineer Manager Senior CopywriterTelect Inc. Telect Inc. Publicis HawkeyePhone: 214-620-6448 Phone: 972-765-2657 Phone: (214)-681-4849E-mail: [email protected] Email: [email protected] Email: [email protected]
