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1
From Good to Great: Helping Small Business
Excel
Rob Perfect Business Development Consultant,
Arete® Human Resources Inc.
2
Arete® is a Greek word meaning “excellence”;
it reflects what we value:
Excellence in everything we do
What’s in a name?
3
What is the greatest good for your clients,
what can help them move from good to great,
and what part do you play?
Your Challenge:
4
1. Who we’re discussing: small businesses
in Canada
2. What issues they face
3. What support is available for small
business owners and employees
4. How Arete® can help your clients grow
5. What’s in it for you and your clients
5 things
5
How many total businesses are in Canada?
Small Business Stats
1,138,761
How many of these are classified as
small businesses?1,116,423(98%)
Source: Industry Canada calculations using Statistics Canada data as at Dec 2010 (latest available stats)
6
Industry Canada says:
o 1 to 4 employees: micro-enterprise
o 5 to 100: small business
o 101 to 499: medium-sized business
o 500-plus: large business
What is a small business? It depends who you ask!
Statistics Canada says: o Less than 500
employees with less than $50 million in annual revenues
Canada Industry
Profiles says: o Annual revenue
between $30,000 and $5 million is a small business
o Annual revenue between $5M and $25M is a medium-sized business
Small Business Stats
7
How many Canadians work for small businesses?
Small Business Stats
5,137,147 As at 2010 (latest
stats)
Industry Canada says:
48.3% of all working Canadians (up from 41% in 2005 - indicating a growing trend)
8
Canadian small business failure rate:
Statistics Canada says: • Largest # of new small businesses established
in 1 year: @115,000 in 2005
• Largest # of small businesses that
disappeared in a single year: @100,000 in
2006
• Net average of small businesses established
from 2002 to 2007: 15,000
Small Business Stats
9
A CBC survey held last October reports the following small business concerns, as submitted by several thousand entrepreneurs during an online chat:
Cash Flow
51%
Small Business Issues
10
Print.....10% Radio/TV.....1%
Online/Social Media.....60%
None(!!!).....29%
21%
Marketing
11
10%
Compensation Absence of an HR strategy
Too much admin/HR for
owners/managers
Performance management
Employment law
Salopek Consulting Ltd – HR and Business Specialists, August 2012
Managing Staff
12
18%
Work/Leisure/Family Balance
13
1 in 5 Canadians will experience a mental health issue in their lifetime
o This means of the 5 million people employed in small business, 1 million will be affected. It means 1 in every 5 of us in this room will be affected. It means 1 in every 5 of our family and friends will be affected.
o An average half a million people are absent from work each day with mental health concerns – at a cost of $51 billion
o 44% of employees surveyed reported they were either currently (12%) or had previously (32%) personally experienced a mental health issue
Building Mentally Healthy Workplaces: Perspectives of Canadian Workers and Front-Line Managers -
2011 report
14
What percentage of businesses have been involved in an employment dispute in the past 5 years?a) 24%b) 33%c) 27%
Legal
DAS Legal Protection LTD 2012
15
What is the average cost of an employment dispute?a) $35,238b) $63,642c) $59,402
Legal
16
What is the average cost of a 2 day civil action trial in Canada?a) $26,444b) $37,765c) $38,654
Legal
Discretionary Effort
Per
cent
age
Effo
rt
Time (Needham, 2005)
Minimum Required Effort to Keep Job 30%
Top Performers 80%
100%
0%
Workplace Performance
18
What is Small Business Assistance?
Support for Owners
19
Our philosophy and approach
Growing your clients’ business
20
Growing your clients’ business
21
Value-adds
Research
Research
Results
23
Work/Life
Balance
Blog
Growing your clients’ business
24
Value proposition
What’s in it for you and your clients?
You see the problems small businesses may have to deal
with, so how can we help you?
25
Food for thought:
What’s in it for you and your clients?
It’s like suddenly discovering you’re
hungry and discovering there's
nothing in the fridge.
26
Quick!!! Find a solution!
What’s in it for you and your clients?
Excessive absenteeism, customer
complaints, and declining
productivity affect the bottom line.
…but which AP
should I choose?
27
Bite-sized?
Selecting an Assistance Program
Off-the-shelf?
À la carte menu?
Restaurant critic’s
choice meal?
28
Well-planned and executed
assistance program to suit a
variety of needs and tastes
Selecting an Assistance Program
29