ROADCARE MOBILE APPLICATION...Universiti Sultan Zainal Abidin, Terengganu, Malaysia MAY 2018 i DECLARATION I, Nurshahirah Aishah Binti Abd Rahim (BTAL15040403) hereby declare that

ROADCARE MOBILE APPLICATION

NURSHAHIRAH AISHAH BT ABD RAHIM

BACHELOR OF COMPUTER SCIENCE

(SOFTWARE DEVELOPMENT)

UNIVERSITI SULTAN ZAINAL ABIDIN

2018

ROADCARE MOBILE APPLICATION

NURSHAHIRAH AISHAH BT ABD RAHIM

Bachelor of Computer Science (Software Development)

Faculty of Informatics and Computing

Universiti Sultan Zainal Abidin, Terengganu, Malaysia

MAY 2018

i

DECLARATION

I, Nurshahirah Aishah Binti Abd Rahim (BTAL15040403) hereby declare that the project work

entitled Roadcare Mobile Application submitted to the Faculty of Informatics & Computing,

UniSZA, is a record of an original work done by me under guidance of Dr. Siti Sabariah Binti

Abas, lecturer at Faculty Informatics & Computing, UniSZA. This project is the work of my

own excluded for the references document and summaries that have been acknowledge.

Name: …………………………………..

Date: ……………………………………

ii

CONFIRMATION

This is to confirm that: The research conducted and the writing of this report was under my

supervision.

Name: ………………………………

Date: ………………………………..

iii

DEDICATION

Bismillahirrahmanirrahim,

Alhamdulillah. Thanks to Allah SWT, for giving me the opportunity to complete my Final

Year Project entitled Roadcare Mobile Application. Firstly, I would like to express my deepest

thanks and appreciation to my supervisor, Dr. Siti Sabariah Binti Abas for her guidance and

support. Not to forget, I also like to thanks all my panels for the precious comment and suggestions

pertaining on this project. Last but not least, I would like to extend my thanks to my parents and

friends that always support and encourage me to complete this project

iv

ABSTRACT

Road damage is commonly caused by heavy rain and increased truck traffics. Road damages

such as cracks, shoulder drop-off, slick roads and formation of shallow pothole can cause

severe damage or an accident. Therefore, it is important to keep the road in a good condition

and all the damaged to be fixed. Citizens might report road damage that they encounter, but it

could get difficult when there are so many constructor’s phone number to remember. The

concept of this system is to help citizens to roster complaints of the road damage using mobile

application. The application will provide interface to file the complaints and admin will deliver

them to municipal authority and let the authorities of municipal resolve the problem as early as

possible. They do not have personally go to the office to complaint or on the web portal with

many detailed inputs. It is very convenient way for citizens as they just can simply update the

complaints on their smartphones. They can post pictures of road damage along with tagged

GPS location and then check redressed updates from admin. In realizing this situation,

technologies such as android and Global Positioning System (GPS) will be used to solve this

problem. This application uses native mobile application program that has been developed for

use on a particular platform or device. In conclusion, smartphone user can simply use this

application to address a report about the road damage near them so that more life can be save.

v

ABSTRAK

Kerosakan jalan kebiasaanya disebabkan oleh hujan lebat dan kenderaan berat yang lalu-

lalang. Kerosakan jalan seperti jalan retak, bahu jalan runtuh, jalan licin dan pembentukan

lubang boleh menyebabkan kemalangan. Oleh itu, penting untuk kita memastikan jalan dalam

keadaan baik dan semua kerosakan perlu dibaiki. Untuk membuat sesuatu laporan tentang

jalan rosak, pengguna jalan raya perlu menelefon kontraktor dan ia menjadi suatu masalah

bagi pengguna jalan untuk mengingati nombor tekefon kontraktor. Konsep utama sistem ini

adalah untuk membantu pengguna jalan raya membuat laporan tentang kerosakan jalan

melalui telefon pintar. Mereka tidak perlu ke pejabat laporan ataupun membuat laporan di

laman web. Dengan aplikasi ini, mereka boleh membuat laporan dengan mudah dan cepat.

Mereka boleh memuat naik gambar jalan rosak dan memilih lokasi kerosakan jalan di peta.

Teknologi seperti GPS digunakan bagi memudahkan mereka memilih lokasi di peta.

Kesimpulannya, pengguna telefon pintar boleh membuat laporan tentang kerosakan jalan

dengan segera supaya dapat menyelamatkan nyawa orang lain.

vi

CONTENTS

DECLARATION.................................................................................................................................... i

CONFIRMATION ................................................................................................................................ ii

DEDICATION...................................................................................................................................... iii

ABSTRACT .......................................................................................................................................... iv

ABSTRAK .............................................................................................................................................. v

CONTENTS.......................................................................................................................................... vi

LIST OF TABLE ............................................................................................................................... viii

LIST OF FIGURES ............................................................................................................................. ix

LIST OF ABBREVIATIONS .............................................................................................................. x

LIST OF APPENDICES ..................................................................................................................... xi

CHAPTER 1 .......................................................................................................................................... 1

INTRODUCTION ............................................................................................................................. 1

1.1 Project Background ................................................................................................................ 1

1.2 Problem Statement ................................................................................................................. 2

1.3 Objectives ................................................................................................................................. 3

1.4 Scope......................................................................................................................................... 4

1.5 Limitation of Work ................................................................................................................. 5

1.6 Expected Result ....................................................................................................................... 5

1.7 Appendix .................................................................................................................................. 6

CHAPTER 2 .......................................................................................................................................... 8

LITERATURE REVIEW ................................................................................................................ 8

2.1 Introduction ............................................................................................................................. 8

2.2 Research on Global Positioning System (GPS) .................................................................... 9

2.3 Research on Android Operating System............................................................................. 10

2.4 Research on Google Maps API ............................................................................................ 11

2.5 Research on existing system ................................................................................................. 12

2.6 Conclusion ............................................................................................................................. 16

CHAPTER 3 ........................................................................................................................................ 17

METHODOLOGY ......................................................................................................................... 17

3.1 Introduction ........................................................................................................................... 17

3.2 Methodology .......................................................................................................................... 18

3.3 System Requirement and Specification ............................................................................... 21

3.4 System Design ........................................................................................................................ 22

vii

3.4.1 Framework ......................................................................................................................... 22

3.5 Process Model ........................................................................................................................ 23

3.5.1 Context Diagram (CD) ......................................................................................................... 23

3.5.2 Dfd Level 0 .......................................................................................................................... 24

3.5.3 Dfd Level 1 .......................................................................................................................... 27

3.5.4 Entity Relationship Diagram ................................................................................................ 31

3.6 Conclusion ............................................................................................................................. 32

CHAPTER 4 ........................................................................................................................................ 33

IMPLEMENTATION AND RESULT .......................................................................................... 33

4.1 Introduction ........................................................................................................................... 33

4.2 Prototype ................................................................................................................................ 34

4.3 Technique ............................................................................................................................... 37

4.4 Conclusion ............................................................................................................................. 38

REFERENCES ................................................................................................................................ 39

viii

LIST OF TABLE

TABLE NAME PAGE

2.1 Research 1 18

2.2 Research 2 19

2.3 Research 3 20

2.4 Research 4 21

ix

LIST OF FIGURES

FIGURES NAME PAGE

1.1 Gantt Chart

3.1 Iterative Model 26

3.2 Framework 29

3.3 Context Diagram 30

3.4 Data Flow Diagram Level 0 31

3.5 Data Flow Diagram Level 1 Manage User 34

3.6 Data Flow Diagram Level 1 Make a Complaint 35

3.7 Data Flow Diagram Level 1 Manage Complaint 36

3.8 Entity Relationship Diagram 38

4.1 Login for User and Complaint Form Interfaces 41

4.2 Search Location and Navigation Interfaces 42

4.3 User’s Complaint Details Interface 43

4.4 Google Maps API by Using Android Studio 44

x

LIST OF ABBREVIATIONS

CD Context Diagram

DFD Data Flow Diagram

ERD Entity Relationship Diagram

GPS Global Positioning System

JKR Jabatan Kerja Raya

xi

LIST OF APPENDICES

APPENDIX TITLE PAGE

A Milestone 6

B Gantt chart 7

CHAPTER 1

INTRODUCTION

1.1 Project Background

Nowadays, a mobile phone has become the essential part of our life. It is one of the

revolutionary inventions of the mankind. People have benefited enormously from the

appearance of mobile technology. With a mobile phone, people can make a phone call, send

texts and provide information about the location.

The Global Positioning System (GPS) is a device that is capable of receiving

information from GPS satellites which is then calculate the device’s geographical position. Itis

a space-based satellite navigation system that provides location and time information in all

weathers conditions, anywhere on or near the Earth. In this modern world, GPS is already

provided in the mobile phone. A mobile phone user can use GPS to figure out exactly where

they are and to get directions to where they are going. GPS can pinpoint the location, give

directions to the destination and provide information about the nearby location.

The RoadCare application is a mobile application that provides an interface to file a

complaint where a user can post a picture of the damaged road along with tagged GPS location.

This application use Google Map Android APIs JavaScript V2 to get location map. With GPS

they can pinpoint their current location on the map and share in the application. Users have to

put in the type of complaint which will then be automatically categorised under emergency,

normal or complicated. Once users have registered a complaint, they can view the status of

their complaint; whether it is successful or pending. This application allows for quicker and

more effective action to be taken by admin and JKR on citizen’s report of unsatisfactory road

conditions.

2

1.2 Problem Statement

Basically, there are many online systems that help the citizens to make a complaint

about the damaged road. However, it is quite troublesome for citizens to lodge a complaint

online as it is not a mobile friendly. Otherwise, they can go directly to Jabatan Kerja Raya

office to file the complaint manually. Therefore, more time is required if they want to file the

complaint.

Moreover, most road accidents are caused by severe road conditions. Poorly

maintenance roadways can create an enormous hazard to drivers which can cause injuries and

deaths.

Lastly, it is a problem for citizens to remember JKR’s phone number to file the

complaint about the road damages as it is very difficult to remember an unimportant and long

phone number. Thus, this application is very convenient for user as they can complaint about

the damage road quickly and efficiently using the mobile phone.

3

1.3 Objectives

Generally, the aim of RoadCare Mobile Applicationis to develop an application for

citizen to lodge complaints about the damage roads. The main objectives of the project are as

follows:

a) To develop an application that enable user to file the complaint easily using a

mobile phone.

b) To implement the application that able to read the user location.

c) To test the application whether it can help in tracking location of damage road using

GPS detection.

4

1.4 Scope

The application involves the citizen, admin and JKR.

i. Citizen

Able to log in the system.

Able to make complaint about the road damage

Able to pinpoint the current location in the map.

Able to upload picture of the road damage.

Able to view status of the complaint.

ii. Admin


Able to view the complaints.

Able to assign complaints to JKR.

iii. JKR


Able to view the complaints.

Able to update status of complaint

5

1.5 Limitation of Work

i. Android Device

The application is for Android Operating System devices. The only device that uses

Android Operating System can use this application.

ii. Wi-Fi or Data Connectivity

The application needs an internet connection to load the map or location

1.6 Expected Result

The expected results of the project are the complaint can be easily reported using an

application on a mobile phone. By using the GPS function, this mobile application enables the

user to pinpoint the current location on the map. The user also can fix the location on the map

by dragging the position on the map to a more accurate location.

6

1.7 Appendix

Milestone Date Status

Topic Discussion and Determination Week 1 Completed

Project Title Proposal Week 2 Completed

Proposal Writing – Introduction Week 3 Completed

Proposal Writing – Literature Review Week 4 & Week 5 Completed

Proposal Progress Presentation & Evaluation Week 6 Completed

Discussion & Correction Proposal &

Proposed Solution Methodology

Week 7 Completed

Proposed Solution – Methodology

(Continued)

Week 8 Completed

Proof of Concept Week 9 Completed

Drafting Report of the Proposal Week 10 & Week 11 Completed

Submit draft of report to supervisor Week 12 Completed

Seminar Presentation Week 13 Completed

Report Correction Week 14 Completed

Final Report Submission Week 15 Completed

A

7

B

8

CHAPTER 2

LITERATURE REVIEW

2.1 Introduction

This chapter discusses the reading, analysing, evaluating, and summarizing scholarly

materials of the existing studies that related to the RoadCare Mobile Application. The idea

from previous studies will help to meet the objectives of RoadCare Mobile application.

9

2.2 Research on Global Positioning System (GPS)

GPS was designed by the United State (US) military. The concept started in the late

'60s but the first satellite was not launched until February 1978. In 1989 the Magellan

Corporation introduced the first hand-held GPS receiver. In 1992 GPS was used in Operation

Desert Storm. On March 1996 the President decided to make GPS free for civilian users [1].

GPS is the suitable technology that can be used to subscribe others location as it can

locate and track. It’s also provides global coverage and actual location. GPS also enables

automatic vehicle location and in-vehicle navigation systems that are widely used throughout

the world today [2]. By combining GPS position technology with systems that can display

geographic information or with systems that can automatically transmit data to display screens

or computers, a new dimension in surface transportation is realized [3].

Many nations use GPS to help survey their road and highway networks, by identifying

the location of features on, near, or adjacent to the road networks. These include service

stations, maintenance and emergency services and supplies, entry and exit ramps, and damage

to the road system. The information serves as an input to the Geographic information system

data gathering process. This database of knowledge helps transportation agencies to reduce

maintenance and service costs and enhances the safety of drivers using the roads [4]. By

combining GPS with mobile communications, a whole new category of industry has sprung

up; location-based services. This can mean finding the nearest toilet, hooking up with a blind

date, keeping track of your running and cycling times or golf shots, or getting a review for the

restaurants near you[5].

10

2.3 Research on Android Operating System

Android is a Linux-based operating system designed primarily for touch screen mobile

devices such as smart phones and tablet computers, developed by Google in conjunction with

the open handset alliance. Initially developed by Android Incorporated, whom Google

financially backed and later purchased in 2005, Android was unveiled in 2007 along with the

founding of the Open Handset Alliance, a consortium of 86 hardware, software, and

telecommunication companies devoted to advancing open standards for mobile devices [6].

Android has a large community of developers writing applications ("apps") that extend

the functionality of the devices. Developers write primarily in a customized version of Java.

Apps can be downloaded from third-party sites or through online stores such as Google Play

(formerly Android Market), the app store run by Google. In October 2011, there were more

than 500,000 apps available for Android, and the estimated number of applications downloaded

from the Android Market as of December 2011 exceeded 10 billion. Android became the

world’s leading smartphone platform at the end of 2010. For the first quarter of 2012, Android

had a 59% smartphone market share worldwide. At the half of 2012, there were 400 million

devices activated and 1 million activations per day. Analysts point to the advantage to Android

of being a multi-channel, multi-carrier OS [7].

Android supports a touch screen and is difficult to use without one. User can use a

trackball for some navigation, but nearly everything is done through touch. Android also

supports multi-touch gestures such as pinch-to-zoom. That said, Android is flexible enough

that it could potentially support other input methods, such as joysticks (for the Android TV) or

physical keyboards [8].

11

2.4 Research on Google Maps API

Recently in late 2012 Google released a new version of its flagship maps API, Google

Maps Android API v2. Initially Google Maps Android API v2, was released with humongous

amount of bugs, which were later on fixed in Feb 2013 release. Google Maps Android API v2

is not released as a part of Android APIs, instead it’s released as a part of Google Play Services

SDK.

With the Google Maps Android API, user can add maps based on Google Maps data to

user’s application. The API automatically handles access to Google Maps servers, data

downloading, map display, and response to map gestures. User can also use API calls to add

markers, polygons, and overlays to a basic map, and to change the user's view of a particular

map area. These objects provide additional information for map locations, and allow user

interaction with the map. This documentation is designed for people familiar with Android

development and object-oriented programming concepts. User should also be familiar with

Google Maps from a user's point of view [9].

12

2.5 Research on existing system

This is some of the existing systems that related to RoadCare Mobile Application. This

can be a guideline or a sample to upgrade or to develop a new better system compared to the

old one.

Author

Pavan Gorade, Digambar Karde, Poonam Khilare, Abhishek

Sontakke, Prof.Ranjana M.Kedar

Title Real Time Pothole Tracking System Using Android Smart Phone.

[10]

Year 2014

Description Pothole Tracking System investigates an application of mobile

detecting and reporting the surface conditions of roads. It describes

a system to monitor this important civil infrastructure using an

android based smart phone. The pothole tracking system uses the

inherent mobility of the participating smart phone by the citizen,

opportunistically gathering data from image clicking from an

android based smart phone which is GPRS enabled, and processing

the data to assess road surface conditions. Using a simple geotagging

technique which is a feature of android OS, it show that we are able

to identify potholes and other severe road surface anomalies from

images clicked by the citizens and uploaded by the same application

on the server.

Method/Module Global Positioning System (GPS)

Advantage It’s easy for the citizens to complaint the potholes and doesn’t need

to go for long process of complaining. Corporations are having

evidence to all the work done or doing.

Disadvantage The initiative, however, has drawn flak from citizens for its limited

use. Symbian and Blackberry users will have to wait for this

application as it is only meant for android users.

Table 2.1: Research 1

13

Author

Trupti Bomble, Ritika Raut, Ruchi Kanekar, Prof.Shekh Ahmad

Husen

Title Android Based Complaint Management System For Municipal

Corporation. [11]

Year 2015

Description The main purpose of this project is to help the public in knowing

their place details and getting their problems solved in online without

going to the officer regularly until the problem is solved. By this

system the public can save his time and eradicate corruption in

government offices. Its main purpose is to provide a smart and easy

way through Android Application for Complaint registration and its

Tracking and eradicating Bribing system and thus to prevent

Corruption.

Method/Module Global Positioning System (GPS), Global System for Mobile

Communications (GSM)

Advantage a) In this tech-savy world this application can help citizens to

register their complaints easily and in a very short period of

time.

b) Tracking the progress of complaint would be easy.

c) It will reduce the time and effort for registering the complaint

manually.

d) It is cost effective and user friendly

Disadvantage Fake problems can be entered and there is no possibility to verify

before solving the problem


14

Author

Dhaval Gherwada, Vipul Shah, Deep Shah, Prof. Harsh N. Bhor

Title Mobile Application Interface to Register Citizen Complaint. [12]

Year 2015

Description Android Application Mobile interface which can be used to lodge

complaints. The main idea is to make use of the existing web

infrastructure and to provide an easy, cheap and quick mode of

complaint registration. The proposed system will enable the citizens

of city to lodge complaints anytime, anywhere. Citizen can lodge

complaints related to solid waste management, drainage, storm water

drain, roads & traffic factories, license issues, water supply, pest

control, and building encroachment.

Method/Module Mobile Application, Global Positioning System (GPS), Server,

Communication Network

Advantage a) It requires no change in the already existing web portal to

lodge complaints.

b) Doesn’t require the citizens to remember any specific

information to lodge their complaints.

Disadvantage a) This poses a major problem in the sense that the user tries to

fit his complaint intone of the predefined drop downs. This

results in a wrong fit and the complaint being directed to the

wrong department which in turn affects the time taken to

resolve the problem.

b) The need for the user to be aware of the ward number,

additionally the user needs to have access to networked

computer.


15

Author

Anand Kulkarni , Naved Khan , Ajinkya Modak

Title Voice Enabled Android Application for Traffic Complaint and

Pothole Notification System Using GPS and GSM-GPRS

Technology. [13]

Year 2014

Description The application will take the user complaints by using voice recognition

system including the vehicle registration number so as to ease the

process of vehicle recognition and it will append the following data with

user’s current location (i.e. current longitude and latitude) in SMS

format and will send the message to server as well as the concerned

authority’s android device.

Method/Module Speech recognition, Global Positioning System (GPS)

Advantage a) The complaint can be made immediately by the commuters

with the help of this GPS based system on a mobile platform.

b) The exact position which is obtained GPS will help the

relevant authorities to find the location of a particular road

problem with higher accuracy level.

Disadvantage The particular street might be a long lane, thus making it difficult for

the authorities to look for the exact location of the problem.


16

2.6 Conclusion

This chapter discusses the information about the study on the past research, comparison on

existing system, research on technique that will be use in the project such as GPS, and article on

the website that related to this project. This study is more to focus on the development and guide

to a successfully project. Thus, all the research will help in the development of RoadCare Mobile

Application.

17

CHAPTER 3

METHODOLOGY

3.1 Introduction

This chapter explains the methodology adopted in this project. Research on this topic

is made to understand how RoadCare Management application in android works using an

Iterative Model. This project uses an Iterative Model which involves planning and requirement

phase, system requirement analysis phase, system design phase, system implementation phase.

Testing phase and deployment phase.

18

3.2 Methodology

In the iterative model, the process starts with a simple implementation of a small set of

the software requirements and iteratively enhances the evolving versions until the complete

system is implemented and ready to be deployed. This model allows the project to be build and

improve step by step. Hence, developers can track the defects at early stages so that can avoid

the downward flow of the defects.

1) Planning and requirement

The project planning phase is a first phase in the project life cycle. The first step

is go through an initial planning stage to map out the specification documents, establish

hardware or software requirements, and generally prepare for the upcoming stages of the

life cycle.

2) System Requirement Analysis

The requirement analysis phase is encompasses the requirements to perform the

task. In this phase, the limitations of this project are identified and new requirement for

application that will be developed is recognize. The clear imagination of objective,

details of scope and function of system development project is analysed. The concept

of the GPS technology is also analysed to understanding more about the concept of GPS

in mobile phone.

3) System Design

In the design phase, Context Diagram, Data Flow Diagram (DFD), framework

diagram, and ERD diagram are designed to know more detailed about the flow of

system. The design phase also occurs here, establishing any technical requirements that

wil be utilized in order to meet the needs of analysis phase.

4) System Implementation

With the planning and analysis out of the way, the actual implementation and

coding process is begin. The implementation phase is also known as code generation

phase. This phase involves the real system development based on the design that has

been planned in the system design phase. All planning, specification, and design

19

documents up to this point are coded and implemented into this initial iteration of the

project.

5) Testing

Once this current build iteration has been coded and implemented, the next step

is to go through a series of testing procedures to identify and locate any potential bugs

or issues that have cropped up. During the testing phase, faulty elements of the software

can be quickly identified because a few changes are made within any single increment.

6) Deployment

In the deployment phase, the application will be released to end users to

implement whether the application is well functioning. The application is installed in

the smartphone. After all the functions of the application is testing and the functions is

working well, then the application is ready to go live.

20

Figure 3.1: Iterative Model

21

3.3 System Requirement and Specification

System requirements and specification is a description of a software system to be

developed. System requirement lays out the requirements needed in order to achieve this

project. The hardware and software requirements are lists below.

3.2.1 Hardware

i. Laptop with:

Processor: Intel Core i3 7th Generation

RAM: 4 GB

OS version: Windows 32/64 bit

External Hard disk

ii. USB drive

iii. Android Phone

3.2.2 Software

i. Android Studio

ii. Ionic

iii. Notepad++

iv. Google Chrome

v. Microsoft Word 2010

vi. Microsoft PowerPoint 2010

vii. Dropbox

viii. Java

ix. Edraw Max

x. MySQL

xi. MySQL Workbench

xii. Firebase

22

3.4 System Design

The design is the creation of a plain for the construction of an object or an application.

Besides, the design also can define as an approach to achieve the goal. In this project, the design

will be presented by framework, process model and data model.

3.4.1 Framework

Figure 3.3.1 shows the framework for the RoadCare Mobile Application. The design

shows the workflow of the whole process for the application. It shows the guideline for the

user (Citizen, Admin and JKR). Firstly, the user needs register to the application database.

During registration phase, the user needs to enter a name, mobile number, email and password.

The data then will be saved in the database. The data will be used to compare with newly

registered username to avoid same ID username being use. If the login is a success, then the

user authenticate is successful. The users then can perform the activities in this application.

Figure 3.2: Framework

23

3.5 Process Model

3.5.1 Context Diagram (CD)

Figure 3.3: Context Diagram

Description:

The context diagram for RoadCare Mobile Application is shown in the figure above. The

ROADCARE MOBILE APPLICATION process is at the centre of the diagram. The three

entities (CITIZEN, CONTRACTOR, and ADMIN) are placed around the central process.

Nineteen data flows are involved in the interaction between the central process and the entities.

The CITIZEN entity has five incoming data flow, CITIZEN CONFIRMATION, CITIZEN

CONFIRMATION, CITIZEN INFORMATION, COMPLAINT STATUS, and COMPLAINT

INFORMATION. The outgoing data flows are CITIZEN DATA, CITIZEN DATA, CITIZEN

DATA and COMPLAINT DATA. The CONTRACTOR entity has three incoming data flow

and three outgoing data flow. The incoming data flows are CONTRACTOR

CONFIRMATION, CONTRACTOR CONFIRMATION, and COMPLAINT

INFORMATION. The outgoing data flows are CONTRACTOR DATA, CONTRACTOR

DATA, and COMPLAINT STATUS. The ADMIN entity has two incoming data flow,

COMPLAINT INFORMATION, ADMIN CONFIRMATION. The outgoing data flows are

ADMIN DATA and COMPLAINT DATA.

0

RoadCare Mobile Application

CITIZEN

ADMIN

CONTRACTOR

citizen data

citizen confirmation

citizen data


citizen data

citizen information

complaint information

complaint data

complaint status

contractor data

contractor confirmation

contractor data


complaint status


admin data

admin confirmation

complaint data


24

3.5.2 Dfd Level 0

Figure 3.4: Data Flow Diagram Level 0

1.0

Register

CITIZENcitizen data

D1

citizen information


CONTRACTOR

2.0

Login

CITIZEN

D2 CONTRACTOR

3.0

Manage User


5.0

Manage Complaint

4.0

Make A Complaint



citizen data


citizen data

citizen information

citizen information

citizen information

complaint data


D4 COMPLAINT

ADMIN

CITIZEN

D3 ADMINadmin data

admin confirmation



complaint status

complaint status

CONTRACTOR

complaint data


contractor data

contractor data contractor information


contractor information


admin information

admin confirmation


complaint status complaint status

complaint information complaint information


25

Description:

The DFD has three entities which are CITIZEN, CONTRACTOR and ADMIN. REGISTER,

LOGIN, MANAGE USER, MAKE A COMPLAINT, MANAGE COMPLAINT and

GENERATE REPORT are six processes involved in the system. There are four data stores

created in the system which is CITIZEN, CONTRACTOR, ADMIN, and COMPLAINT.

1. CITIZEN enters CITIZEN DATA into REGISTER process which output

CITIZEN INFORMATION into CITIZEN data store. Then, CITIZEN data

stores send CITIZEN INFORMATION to REGISTER process. REGISTER

process sends CITIZEN INFORMATION to CITIZEN. ROADCARE enters

ROADCARE DATA into REGISTER process which output CONTRACTOR

INFORMATION into CONTRACTOR data stores. CONTRACTOR data stores

send CONTRACTOR CONFIRMATION to REGISTER process. Then,

REGISTER process sends CONTRACTOR CONFIRMATION to

CONTRACTOR.

2. When CITIZEN inputs the CITIZEN DATA, a process named LOGIN will send

CITIZEN INFORMATION to the CITIZEN data store. CITIZEN data stores send

CITIZEN CONFIRMATION to LOGIN process. Then, LOGIN process sends

CITIZEN CONFIRMATION to CITIZEN. CONTRACTOR enters

CONTRACTOR DATA into LOGIN process which output CONTRACTOR

INFORMATION into CONTRACTOR data stores. CONTRACTOR data stores

send CONTRACTOR CONFIRMATION to REGISTER process. Then,

REGISTER process sends CONTRACTOR CONFIRMATION to

CONTRACTOR. ADMIN enters ADMIN DATA into LOGIN process which

output ADMIN INFORMATION into ADMIN data stores. ADMIN data stores

send ADMIN CONFIRMATION to REGISTER process. Then, REGISTER

process sends ADMIN CONFIRMATION to ADMIN.

3. CITIZEN enters CITIZEN DATA into MANAGE USER process which output

CITIZEN INFORMATION into CITIZEN data store. Then, CITIZEN data

26

stores send CITIZEN INFORMATION to MANAGE USER process.

MANAGE USER process sends CITIZEN INFORMATION to CITIZEN.

4. When CITIZEN inputs the COMPLAINT DATA, a process named MAKE A

COMPLAINT will send COMPLAINT INFORMATION to the COMPLAINT

data store. COMPLAINT data stores send COMPLAINT INFORMATION to

MAKE A COMPLAINT process. Then, MAKE A COMPLAINT process sends

COMPLAINT INFORMATION to COMPLAINT.

5. ADMIN insert COMPLAINT DATA to MANAGE COMPLAINT process and

send COMPLAINT INFORMATION to COMPLAINT data stores.

COMPLAINT data store sends COMPLAINT INFORMATION to ADMIN

and CONTRACTOR. CONTRACTOR then enters the COMPLAINT STATUS

into MANAGE COMPLAINT process which output COMPLAINT STATUS

into COMPLAINT data store. Then, COMPLAINT data store sends

COMPLAINT STATUS to MANAGE COMPLAINT process which output

COMPLAINT STATUS into CITIZEN.

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3.5.3 Dfd Level 1

Manage user

Figure 3.5: Data Flow Diagram Level 1 Manage User

Description:

1. When CITIZEN enter CITIZEN DATA, a process named MANAGE PROFILE will

send CITIZEN INFORMATION to CITIZEN data store. Then, CITIZEN data store

sends CITIZEN INFORMATION to MANAGE PROFILE process and MANAGE

PROFILE process sends CITIZEN INFORMATION to CITIZEN.

2. CITIZEN enters OLD PASSWORD AND NEW PASSWORD to CHANGE

PASSWORD process. Then, CHANGE PASSWORD process sends PASSWORD

INFORMATION to CITIZEN data stores. CITIZEN data store sends PASSWORD

INFORMATION to CHANGE PASSWORD process. CHANGE PASSWORD

process sends PASSWORD INFORMATION to CITIZEN.

CITIZEN

3.1

Manage Profile

D1 CITIZEN

3.2

Change Password

citizen data

citizen information

citizen information

citizen information

old password and new password

password information



28

Make a complaint

Figure 3.6: Data Flow Diagram Level 1 Make a Complaint

Description

1. When CITIZEN enter LOCATION DATA, a process named SEARCH LOCATION

will send LOCATION INFORMATION to COMPLAINT data store. Then,

COMPLAINT data store sends LOCATION INFORMATION to SEARCH

LOCATION process and SEARCH LOCATION process sends LOCATION

INFORMATION to CITIZEN.

2. CITIZEN enters COMPLAINT DATA to ADD COMPLAINT process. Then, ADD

COMPLAINT process sends COMPLAINT INFORMATION to COMPLAINT data

stores. COMPLAINT data store sends COMPLAINT INFORMATION to ADD

COMPLAINT process. ADD COMPLAINT process sends COMPLAINT

INFORMATION to CITIZEN.

3. CITIZEN enters COMPLAINT DATA to ADD COMPLAINT process. Then,

UPDATE COMPLAINT process sends COMPLAINT INFORMATION to

COMPLAINT data stores. COMPLAINT data store sends COMPLAINT

INFORMATION to UPDATE COMPLAINT process. UPDATE COMPLAINT

process sends COMPLAINT INFORMATION to CITIZEN.

4.1

Search LocationCITIZEN D4 COMPLAINT

4.2

Add Complaint

4.3

Update Complaint

location data

location information



complaint data




complaint data



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Manage Complaint

Figure 3.7: Data Flow Diagram Level 1 Manage Complaint

ADMIN

5.1

View Complaint

D4 COMPLAINT

complaint data



5.2

Assign Contractor

CONTRACTOR

5.3

View Complaint

5.5

View Status

5.4

Update Status Complaint

CITIZEN

contractor data



D2 CONTRACTOR


complaint data




complaint status





complaint status complaint status


30

Description:

1. When ADMIN and CONTRACTOR enter COMPLAINT DATA, a process named

VIEW COMPLAINT will send COMPLAINT INFORMATION to COMPLAINT

data store. Then, COMPLAINT data store sends COMPLAINT INFORMATION to

VIEW COMPLAINT process and then sends COMPLAINT INFORMATION to

ADMIN and CONTRACTOR.

2. ADMIN enter CONTRACTOR DATA into ASSIGN CONTRACTOR process.

ASSIGN CONTRACTOR process sends CONTRACTOR INFORMATION into

CONTRACTOR data store. CONTRACTOR data store sends CONTRACTOR

INFORMATION to ASSIGN CONTRACTOR process and ADMIN.

3. CONTRACTOR sends COMPLAINT STATUS into UPDATE COMPLAINT

STATUS process. UPDATE COMPLAINT STATUS process sends COMPLAINT

INFORMATION into COMPLAINT data store. COMPLAINT data store sends

COMPLAINT INFORMATION to UPDATE COMPLAINT STATUS process and

sends COMPLAINT INFORMATION to CONTRACTOR.

4. When CITIZEN enters COMPLAINT INFORMATION, a process named VIEW

STATUS will send COMPLAINT INFORMATION to COMPLAINT data store.

Then, COMPLAINT data store sends COMPLAINT INFORMATION to VIEW

STATUS process and then sends COMPLAINT STATUS to CITIZEN.

31

3.5.4 Entity Relationship Diagram

Figure 3.8: Entity Relationship Diagram

Description:

An entity-relationship diagram (ERD) illustrates system’s entities information and entities’

relationship. ERD composed of 3 things such as identifying and defining the entities, determine

entities’ interaction and the cardinality of the relationship. Database name for this system is

aduan. This system has five tables, citizen, complaint, contractor, admin, and login. Table

citizen has ten attributes. Table complaint has nine attributes. Table contractor has eleven

attributes, table admin has ten attributes and table login has two attributes.

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3.6 Conclusion

In conclusion, the selection of good methodology is very important to make sure the

development of system can be done within the exact time given. A good methodology also can

provide systematic steps in develop the system so that the system can be develop with minimum

errors and problem. The iterative model is used in RoadCare Mobile Application. System

requirement which is software and hardware requirements needed in order to achieve this

project.

33

CHAPTER 4

IMPLEMENTATION AND RESULT

4.1 Introduction

This chapter will show the prototype, proof of concepts and solution complexity of

RoadCare Mobile Application. The prototype can be illustrated in figure 4.1, figure 4.2 and

figure 4.3. Figure 4.1 shows the page login and complaint form for user. Once user has

registered and successfully login, the complaint form page will display. Figure 4.2 shows page

search location and navigation for user. Once user click on the location at complaint form, will

be redirect to the search location and user can pinpoint the maps to search their current location.

For the navigation, there are four menus provided. User can either go to their profile, go to my

complaint, preferences or logout. Once user click on my complaint, will be redirect to page in

figure 4.3. In figure 4.3 there is my complaint for user check the details and status of the

complaint that has been made.

The technique used for RoadCare Mobile Application is Global Positioning System

(GPS). User can make complaint of road damage along with tagged GPS location and then

check redressal updates from admin. In realizing this situation, technologies such as android

and Global Positioning System (GPS) will be used to solve this problem. For GPS navigation,

google maps is used so that user can pinpoint their location.

34

4.2 Prototype

Figure 4.1: Login for User and Complaint form Interfaces

35

Figure 4.2: Search Location and Navigation Interfaces

36

Figure 4.3: User's Complaint Details Interface

37

4.3 Technique

Figure 4.4: Google Maps API by using Android Studio

Figure 4.4 shows the coding of how to implement google maps in android by using

Android Studio. Google Maps API provides map that can display user’s location. It is based

on Google mapping as a platform and can be categorized as a part of Google Play Services.

The services package must be installed before it can function. Once installation complete, it

will display how to use major components of Google Maps Android APIs. To complete the

implementation, the API key must be copied and paste in google_maps_api.xml. Once copied,

the maps activity can be run and implement in android.

38

4.4 Conclusion

In conclusion, the prototype is for user RoadCare Mobile Application. User can register

and login in the application. User can fill in the complaint form to make a complaint and can

pinpoint their location on search location page. Then, user can view the complaint details and

status after the complaint has been made. The technique use for RoadCare Mobile Application

is Global Positioning System (GPS). With GPS as map navigation, user can easily search for

the location.

39

REFERENCES

[2] Bangare, S. L., Jaju, A., Lonari, R., & Bangare, P.S. Tracing Real Time Location of a

friend in Mobile System. Internationatiol Journal on Computer Science and Engineering

(IJCSE), 2012; Issue 4, Volume 3.

[6] Pavan Gorade, Digambar Karde, Poonam Khilare, Abhishek Sontakke, Prof.Ranjana

M.Kedar. “Real Time Pothole Tracking System Using Android Smart Phone”. International

Journal of Advanced Research in Computer Engineering & Technology (IJARCET). May

2014; Issue 5, Volume 3.

[9] Mohit Gupt. Google Maps Android API v2 – Introductionin Android tagged google maps

tutorial / MapFragment / SupportMapFragment /1 May 2013.

[10] Pavan Gorade, Digambar Karde, Poonam Khilare, Abhishek Sontakke, Prof.Ranjana

M.Kedar. “Real Time Pothole Tracking System Using Android Smart Phone”. International

Journal of Advanced Research in Computer Engineering & Technology (IJARCET). May

2014; Issue 5, Volume 3.

[11] Trupti Bomble, Ritika Raut, Ruchi Kanekar, Prof.Shekh AhmadHusen. “Android Based

Complaint Management System for Municipal Corporation”. Int. Journal of Engineering

Research and Applications www.ijera.com ISSN: 2248-9622, April 2015; Issue 4, Vol. 5.

[12] Dhaval Gherwada, Vipul Shah, Deep Shah, Prof. Harsh N. Bhor. “Mobile Application

Interface to Register Citizen Complaint”. International Journal for Research in Engineering

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[13]Anand Kulkarni, Naved Khan, Ajinkya Modak. “Voice Enabled Android Application for

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[1] https://www.loc.gov/rr/scitech/mysteries/global.html

[3] https://www.gps.gov/applications/roads/

[4] https://www.immagic.com/eLibrary/ARCHIVES/GENERAL/WIKIPEDI/W120716A.pdf

[5] http://theconversation.com/explainer-what-is-gps-12248

[7] http://saamainfratech.com/android_learning_apps.html

[8] https://www.lifewire.com/what-is-google-android-1616887

https://www.loc.gov/rr/scitech/mysteries/global.html

https://www.gps.gov/applications/roads/

https://www.immagic.com/eLibrary/ARCHIVES/GENERAL/WIKIPEDI/W120716A.pdf

http://theconversation.com/explainer-what-is-gps-12248

http://saamainfratech.com/android_learning_apps.html

https://www.lifewire.com/what-is-google-android-1616887

Documents

ROADCARE MOBILE APPLICATION...Universiti Sultan Zainal Abidin, Terengganu, Malaysia MAY 2018 i DECLARATION I, Nurshahirah Aishah Binti Abd Rahim (BTAL15040403) hereby declare that