RLMagazine Edition 65

8/17/2019 RLMagazine Edition 65

1/33

E V E R S E L O G I S T I C S P A V I L I O N

C O M E S O F A G E

Serving the Automotive, Health Sciences, Retail, and High Tech Industrie

Edition 65OFFICIAL MAGAZINE O


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Reverse LogisticsConference &

Expo in São PauloBrazil

September 16-18Sponsored by the

Reverse Logistics

Association

• Professionals worldwide will

attend this event.

• Major OEMs & Retailersare looking for Third Party

Service Providers that can

manage their Reverse

Logistics in this region.

• Enjoy the fall season in the

Brazilian sun!

Plan now to learn from the

experts in Reverse Logistics

and network with other RL

professionals.

MARK YOUR

CALENDAR NOW

Conferencia yExposición de

Logística Inversaen São Paulo

Brasil

16-18 de Septiembre

Patrocinado por la Asociaciónde Logística Inversa

•

Profesionalesmundialmente participanen este evento

• Principales fabricantes y

minoristas están en buscade companias de servicios

que pueden gestionar suinversa logística en sus

regiones

• Disfrute de la temporadade otoño en el sol

brasileño!

Planear ahora para aprender de

los expertos de Logística Inversa

y hacer contactos con otrosprofesionales

MARQUE SU

CALENDARIO AHORA

www.RLAshows.org www.RLAshows.org www.RLAshows.org

Venue:Expo Center Nortewith 120 exhibitorsand 30,000 attendees

Conferência eExposição sobre

Logística Reversano Brasil

De 16 a 18 de Setembro

à Patrocinado pela “ReverseLogistics Association”

• Participação de profissionais

de todo o mundo inclusive da

América do Sul e Central

• Principais OEMs e Varejistas

estão procurando por empre-

sas terceirizadas para prover

serviços de gerenciamento e

administração do processo de

Logística Reversa nesta região.

Programe-se agora mesmo para

aprender com os especialistasem Logística Reversa e aproveite

para fazer um network com

outros profissionais do ramo

Para maiores inormações, visite: www.rltshows.com/

brazil.php

SpecialReverse Logi

Pavilion


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Reverse Logistics Magazine • Edition 65 Edition 65 • Reverse Logistics Magawww.RLmagazine.com www.RLmagazine.com

RLA

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Emergency Exit

RLA Pavillion

RLA Conference & Expo:São Paulo 2014Exhibitor Floorplan

REVERSE LOGISTICS PAVILION


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AGRABOOTH D200

ALMIBOOTH C41

MARRAFORTEBOOTH D300

ASTRABOOTH H150

ATCOBOOTH G150

AUXTERBOOTH E40

BASTIANBOOTH A61

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AN RITE-HITEBOOTH J50

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LA Conference & Expo: São Paulo 2014 Exhibitor/Sponsor ListEMBALAPLAST

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Cover Article

Page 16

Reverse LogisticsPavilions – aSolution WorthSeeing

By Gailen Vick

Reverse Logistics

Professional are coming

to your neighborhood

soon! For years one of the

challenges that Reverse

Logistics Association

has faced was how we

get our subject matter to

the masses while staying

within our budget.

Publisher – Gailen VickEditor – Felecia PrzybylaNews Media – Alex SpasicTechnical Director – Matt GwilliamDirector of Education – Doug PrattArticle Translator/Account Manager –Denise SuyamaPublic Relations – Krislyn Emely GundayaMagazine Production

& Graphic Artist – Benjamin Trokey

Board of AdvisorsDr. Mark Ferguson – University of South CarolinaJames H. Hunt IV – GENCOCharles Johnston – Home DepotTroy Kubat - WalmartThomas Maher - DellDavid Moloney, GoogleIan Rusher - Cisco SystemsIan Towell – TescoSusan Wackerman – Hewlett-Packard CompanyFor more information on the Board of Advisors,go to RLA.org Editorial and Circulation Office441 W. Main Suite DLehi, UT 84043-2024Phone: 801-331-8949Fax: [email protected]

BPA Worldwide Membership May 2010. Printedin the U.S.A.

ISSUE 8 VOLUMEREVERSE LOGISTICS MAGAZINE (ISSN 1934-3698) is published monthly for $5.00/per year byReverse Logistics Association.iTunes In-App Purchase: $4.99Amazon Kindle Monthly Subscription $1.49

Edition 65 published July 2014.

The information presented in this publication hasbeen provided by corporations and is believedto be accurate; the publisher cannot assure itscompleteness or accuracy.

Articles

Go to RLmagazine.

com. Individual

subscriptions are

available without

charge to qualified

individuals.

Non-qualified rates

are as follows:

One Year

Subscriptions:

Global: $5.00

To unsubscribe email:

[email protected]

Page 48

Reverse Logistics in E-Commerce: AFramework to Set up A Program for yourOnline Store, Part 2 of 2by Adam Robinson

Tis article concludes the two part series on settinge-commerce reverse logistics ramework strategy swhen, as a manuacturer or distributor, you are about perecting or just setting up your products t

Video

Page 47

What is the Reverse LogisticsAssociation?by Reverse Logistics Association

Issue 8 Volume 7 RL Magazine is available on these E-Readers:

RL Magazine will publish 12 issues annually — 12 new digital editions! ReLogistics Magazine welcomes articles and abstracts.Please send to: [email protected]

iPad

Edition47

Supplementingthe Reverse SupplyChainOne BoardataTime

page 40

Workingto YourStrengths

page 20

RLA Conf&Expo:LasVegasProgram

p g 2 3

LeadingDell’sGlobalReverseLogistics

Team,DougSchmitt&TomMaher,

Transformation

-pg12

iPhone

Feature Articles

Page 56

Returning Thoughtsby Paul RupnowHow to do a Quick Review o your Reverse Logistics Sofware Systems

Reverse Logistics Talkby Jennifer BilodeauProject evaluators that need to contemplate governmental influences as they consid-er project assets, capabilities, and constraints and how it actors into a reverse logis-tics program.Page 60

Kindle Android

Features

Message from the Editor 10 Focus Committees 11

Message from the Publisher 12

Advisory Board 13

Industry Committees 14

Regional Chapters 19

Read the Press Industry Events

Returning Thoughts

Industry Jobs

Reverse Logistic Talk

Advertiser Index

Articles

Page 18Page 24

Reverse Logistics of Dangerous ChemicalWaste in São Paulo Hospitalsby Orlando Cattini Junior and Vital de Oliveira Ribeiro Filho

In this article we relate how some hospitals, in São Paulo city, handlethe dangerous chemical waste generated by their diagnostics process.

Page 34Page 38

Inventory Optimization Strategies Q&A with Omur Bagci, DirectorGlobal Services at ReSolve, a subsidiary of Arrow Electronics

by Omur Bagci

As a leader in the reverse supply chain industry, Omur Bagci is an

expert on risk mitigation and helps manuacturers…

Page 42Page 44

The Reverse Logistics Group Grupo Pao de Acucarby Felipe Ortiz

Te Reverse Logistics Group Grupo Pao de Acucar is consolidating moreand more regarding the proper disposal of products and wastes…

Page 52

8 Questions You Should Ask About Support beforeBuying Field Service Management Softwareby Leah Merrill

If you are a field service business, you know how crucial good customerservice is to your company.


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0 Reverse Logistics Magazine • Edition 65 Edition 65 • Reverse Logistics Magazwww.RLmagazine.com www.RLmagazine.com

A year ago I moved across country to Cleveland, Ohio. We had to nd a new internet/cable/phoneservice to use, so we selected one and had to have it installed into the temporary rental we moved into.When the technician arrived, we were made aware that our home was not properly set up for theirservices, and he would have to add a cable from the outside that comes into the inside, as well as add a back-up power supply for the phone, to be used when we might lose power. All was taken care of, andfor the past year, we used the services with no issues. A year later, just a few weeks ago, we moved to a new home, and of course had to have all of ourservices moved as well. We called the service provider, and scheduled a time for a technician to come

out and re-install into our new home. At this time, we were told to be sure to disconnect all hardware, and bring it to the newhome. We did this, and were ready with the technician arrived.

After a few bumps in the road with scheduling and miscommunication within theservice company, we nally got a technician arrive and told us we didn’t have tobring the back-up power supply to our new home, because it wasn’t needed. Wemoved forward with the installation and a few hours later were connected to theworld. The technician left our home, and we realized we still had this 10lb back-up power supply sitting in our tv room. My husband grabbed the unit, and ran out

o the technician’s van. He told us that he didn’t need the unit, and that we couldkeep it. Of course, we didn’t want the 10lb battery unit, and have no use for it,so insisted that he take it, but he told us that he doesn’t take it back, that we cankeep it, and if we don’t want it to just discard it ourselves.

Of course, my Reverse Logistics brain set off, and I was very confused as to why this service provider was not re-using theunit, or refurbishing the unit for other use, or discarding it themselves if they no longer needed it. Since this group has been amember of RLA, I contacted the Director of Reverse Logistics about the issue – and inquired about the unit, relaying the story.Fortunately, I got the response I was hoping for: “We had been collecting those BBU’s and recycling them at our Fort Worthfacility for reuse so I’m not sure why the technician gave you that direction. Please work directly with [Name removed] andName removed] copied on this mail.”

I was so happy to see this response, to see that this Service Provider has taken the proper steps and already taken this unit intoconsideration within Reverse Logistics. It seems there was a lack of communication or error on the side of the technician,which will get worked out. However, in whatever business you are in, we always want to remember that Customer Service isa part of Reverse Logistics – and each Reverse Logistics department needs to take into consideration what our customers aredoing with our “unneeded” parts, and consider making it our responsibility as well.

Tank you,Felecia [email protected]

Message from the Editor

FOCUS COMMITTEESCORPORATE SOCIAL RESPONSIBILITY

• Jennifer Bilodeau, Reverse Logistics Talk

EXTENDED WARRANTIES

• Charles Chappell, Genco

• Andrew Cowan, The InFocus Group

• Mohan Kumar D, Hewlett-Packar d

• Edwin Heslinga, Microsoft

RL CERTIFICATIONChairperson: Tony Sciarrotta, Reverse It Sales & Consulting

Co-Chairperson: David Giese, Dell, Inc.

Coordinator: YE ZHAO, East Carolina University


• Haozhe Chen, East Carolina University

• Kelly Davies, Flextronics

• Jack Debutts, Spinnaker Management Group

• Mark Ferguson, University of South Carolina

• Elaine Gasser, Hewlett-Pack ard

• David Giese, Dell, Inc.

• Jason Maciver, Dell, Inc.

• Mark Mcdonald, MarkQ Consulting

• David Patton, American Public University

• Tony Sciarrotta, Reverse It Sales & Consulti ng

• Ye Zhao, East Carolina University

SOFTWARE SOLUTIONS

Chairperson: Leonard Schneeman, DEXCo-Chairperson: Paul Rupnow, Andlor Logistics Systems Inc

• Cynthia Cheak, Dell, Inc.

• Haozhe Chen, East Carolina University

• Randal Dewey, Pervacio

• Matt Domachowski, GENCO ATC

• Roger Levi, Intel

• Ray Miller, CSDP

• Peter Philippens, Ideatics BV

• John Rinehart, Intel

• Paul Rupnow, Andlor Logistics Systems Inc

• Sheryl Skifstad, Motorola

SPARE PARTS MANAGEMENT

• Mohan Kumar D, Hewlett-Packa rd

• Dan Gardner, GENCO

• Sergio Garza, Eesource Corporation

• Patrick Joseph, Encompass

• Marko Niinisto, Philips

• Jim Scarff, Encompass

• Derek Scott, Canon

• Jose Luis Villalvazo, Hewlett-Packard

• John Weatherup, Hewlett-Packard

STANDARDS

Chairperson: Ron Lembke, University of Nevada

Co-Chairperson: Paul Rupnow, Andlor Logistics System

Co-Chairperson: Ken Jacobsen, Connexus

• Ken Jacobsen, Connexus

• Ron Lembke, University of Nevada

• Tommy Rector, American Public University


SUSTAINABILITY AND

ENVIRONMENTAL MANAGEMENT

Chairperson: Maria Molina, DCM


• Jose Garcia, Motorola

• Cintia Gates, Dell, Inc.

• Raymond Glynn, Arrow Value Recovery

• Maria Molina, PlanITROI

• Renee St. Denis, Hewlett Packard

• Kenneth Turner, Hewlett-Pack ard

Reverse Logistics AssociationFocus Committees

O U R

M I S S I O N

O

ur mission is to educateand inform ReverseLogistics professionals

around the world. RLAfocuses on the reverse logisticsprocesses across all industries.No matter the industry

— High Tech, ConsumerElectronics, Automotive,Medical/Pharmaceutical, Foodand Beverage, Apparel, orother — our goal is to provideRL process knowledge to allindustries. We want to educateeveryone about the ReverseLogistics processes that arecommon to all industries and

to be a catalyst for innovationin developing and implementingnew RL processes. We have

been and will continue toprovide our services to the

industry at a moderate price.

Managing the latestinformation in servicessuch as repair, customer

service, parts management,end-of-life manufacturing,service logistics, eld service,returns processing and orderfulllment (just to name a few)can be a little intimidating, tosay the least. Yet that is exactly

what the Reverse LogisticsAssociation provides throughour membership services.

We serve manufacturers andretailers in a variety of settingswhile offering ongoing updateson market trends, research,mergers and acquisitionsand potential outsourcingopportunities to 3PSPs. Wehave gained the attention of3PLs like FedEx, DHL, USPSand UPS. 3PSPs like Teleplan,Foxconn, Flextronics, Canon,Sony and Jabil, along with small-and medium-sized serviceproviders have found that

RLA resources help advertisetheir services to a regionaland global audience. OEMs like

Microsoft, HP, RIM, and Sony,along with Retailers like Wal-Mart, Canadian Tire, Tesco andBest Buy all participate at ourevents. Through RLA Events,RLA Connect services and ourpublications – RL Magazine andthe Weekly News Clippingsemail – we h elp OEMs, ODMs,Branded and Retail companiesnd service partners andsolutions providers that werepreviously unknown to them.


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2 Reverse Logistics Magazine • Edition 65 www.RLmagazine.com

VERSE LOGISTICS ASSOCIATION

Message from the PublisherNOT FOR PROFIT

Here is some exciting news, we have been trying to nd a partner that wecould work with to co-locate our

events with professionals in SupplyChain, Logistics and Manufacturing.We have found that REED exhibitionsgives us that luxury while reducing

our cost for our Members! So stay tuned-in, you will start to seeReverse Logistics Pavilions at many of the major REED events

around the world. Picture an exhibit booth cost of only $4,999and attendance cost under $399. This is just the beginning of theadvantages.

Take a look at our next event in Sao Paulo, Brazil. There will be over one hundred and twenty exhibitors and30,000 attendees at our combined event with the other logistics, warehousing and supply chain organizations. Makesure you visit the Reverse Logistics Pavilion in the center of the exhibit area and made sure your register for theconference sessions.

In my announcement this February at our agship event in Las Vegas, I told the audience that I would be retiringin 2016. Well there is so much to do before then. Here are just a few of the tasks that must be completed in the nextyear and a half.

• Moving RLA to a “Not for Prot” status, morespecically a 501 (c)(6) ling with the InternalRevenue System. In Process

• Creating the Organization Done• Organizing Documents Done• Bylaws Done• Employer Identication Number Done

When I started RLA in 2002, I never realized the size and scope that it would become. I’m always amazed to see somany titles with Reverse Logistics as part of the title, and in so many industries!

This edition of RL Magazine is full of helpful stories in both English and Portuguese. We hope that you will focuson this important market in Brazil. Come prepared to use this platform in Sao Paulo, Brazil where you’ll rubshoulders with both Reverse and Forward Logistics professionals across so many industries. Just take a look at theexhibitor list so for.

Best Regards, Gailen Vick, Founder & Publisher www.RLA.org

REVERSE LOGISTICS ASSOC

Dr. Mark Ferguson – University

of South Carolina, Dr. Mark Ferguson

serves as the Director of the Sustainable

Enterprise and Development Initiative.

Dr. Ferguson has worked in the reverse

logistics area for over ten years; teaching

classes on reverse logistics topics,

consulting with companies and providing

thought leadership of the area through his

research.

James H. Hunt IV – GENCO

Technology Services, Jim is the Senior

Vice President, Business Development

for GENCO Technology Services. He has

responsibility for account management,

new business sales and solutions

development. He joined GENCO in July

2012.

Charles Johnston – Home Depot,

Charles Johnston is Director of Repair

and Returns at The Home Depot Chuck

was with WAL-MART for the past 14

years and his responsibilities include

Returns, Imports, Exports, Tires and

Printing and Mailing Distribution.

Troy Kubat - Walmart, Troy is now

the Director of Logistics Engineering-

Grocery at Walmart having worked is way

up from Director, Logistics Operations,

Industrial Engineering Manager at Walmart

- International Division and Japan

Expatriate - Logistics Operations Lead at

Walmart - International Division

Thomas Maher - Dell , Tom Maher

joined Dell in 1997 and is the Executive

Director for Global Service Parts. Mr. Maher

is responsible for service parts life cycle

support in over 100 countries. Mr. Maher’s

global service parts responsibilities include:

planning, procurement, distribution, returns,

repair, inventory management, supplier

management and parts disposal.

operations support 100% of Dell’s w

customers across all Business Unit

Product Lines.

David Moloney, Google , David

Moloney, as Senior Manager of Reve

Logistics & Business Systems, is an

operational leader with technical foc

technical leader with operational foc

ip between both roles as circumst

require. I build operations for cons

electronics startups: business mode

process, legal framework, internatio

expansion, NPI, PLM, sourcing talent

forward logistics, contact centers, re

logistics, wireless certifcation, onlin

backend systems, knowledge manage

sleeve rolling-up.”

Ian Rusher - Cisco Systems,

Years within Supply Chain Operatio

which the last 15 Years have been

in reverse Logistics. Previous exper

running 3Com EMEA Warranty/Ser

Repair Operations, Responsible for

Internal and 3rd party repair opera

performance and Engineering suppo

Ian Towell – Tesco, Responsible

end to end accountability for the n

food returns business within UK Te

focussing on improving quality, polic

application, asset recovery and logi

ow.

Susan Wackerman – HewlettPackard Company , Susan Wack

is currently a Sr. Operations Manag

in the Americas Supply Chain for H

Imaging and Printing Group. In her

position, Susan is responsible for th

Recycling Operations for HP Amer

the Returns Operations / Remarket

HP Americas Imaging and Printing G

Board of Advisors A Board of Advisors comprised of industry experts has been set up to moand assist the Reverse Logistics Association management team in making informed decisions. Advisors in

http://rltshows.com/brazil.phphttp://rxchoice.reedalcantara.com.br/movimat/https://rltshows.com/bz14_event.phphttp://www.irs.gov/Charities-%26-Non-Profits/Creating-an-Exempt-Organizationhttp://www.irs.gov/Charities-%26-Non-Profits/Exempt-Organizations-Organizing-Documentshttp://www.irs.gov/Charities-%26-Non-Profits/Other-Non-Profits/Exempt-Organization-Bylawshttp://www.irs.gov/Charities-%26-Non-Profits/Employer-Identification-Numberhttp://rltshows.com/exhibitor_list.php%3Fshow%3Dtrue%26showid%3Dbrazil2014http://rltshows.com/exhibitor_list.php%3Fshow%3Dtrue%26showid%3Dbrazil2014http://www.irs.gov/Charities-%26-Non-Profits/Employer-Identification-Numberhttp://www.irs.gov/Charities-%26-Non-Profits/Other-Non-Profits/Exempt-Organization-Bylawshttp://www.irs.gov/Charities-%26-Non-Profits/Exempt-Organizations-Organizing-Documentshttp://www.irs.gov/Charities-%26-Non-Profits/Creating-an-Exempt-Organizationhttps://rltshows.com/bz14_event.phphttp://rxchoice.reedalcantara.com.br/movimat/http://rltshows.com/brazil.php


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APPAREL

Chairperson: Gailen Vick, Reverse Logistics Association

CONSUMER PRODUCTS

Chairperson: Paul Baum, PlanITROI

Co-Chairperson: Kathy Murphy, Jarden Consumer Solutions

Co-Chairperson: Tony Sciarrotta, Reverse It Sales & Consulting

• Ray Agarpo, Hewlett-Pa ckard

• Paul Baum, PlanITROI

• Patrick Blinn, Microsoft

• Brianne Boettner, Best Buy


• Andrew Cowan, The InFocus Group


• Charles Dunton, Genco

• Mark Ferguson, University of South Carolina

Reverse Logistics Association Industry Committees• Elaine Gasser, Hewlett-Pac kard

• Cintia Gates, Dell, Inc.

• Ken Jacobsen, Connexus

• Patrick Joseph, Encompass

• Jason Kollarik, Samsung

• Brad Larsen, Hewlett-Pack ard

• Mark Mcdonald, MarkQ Consulting

• Maria Molina, PlanITROI

• Dave Moloney, Google• Kathy Murphy, Jarden Consumer Solutions

• Peter Philippens, Ideatics BV

• Mark Prol, Inmar

• Rajesh Revannasiddai ah, kuehne+ nagel


• Jim Rushton, Encompass

• Jim Scarff, Encompass

• Tony Sciarrotta, Reverse It Sales & Consulting

• Craig Sultan, Home Depot Direct

• Chris Tejeda, Inmar

DATA STORAGE

Chairperson: Tom Burnam, Western Digital

• Tom Burnam, Western Digital

• Gary Gear,

Toshiba America Electronic Components, Inc.

• Joseph Mount, Tabernus, LLC

• Rachel North, Toshiba America Electronic

Components, INC.

• Jose Luis Villalvazo, Hewlett-Packard

FOOD AND BEVERAGE (UNSALEABLES)

• Dawn Bland, Inmar

• Gene Bodenheimer, GENCO

• Dr. Oliver Hedgepeth, American Public University

• Thomas Marcellino, Inmar

LIFE SCIENCES


• Dan Gardner, GENCO

REMAN (AUTOMOTIVE & HD)

Chairperson: Gailen Vick, Reverse Logistics Association


RETAILERS

Coordinator: Rachelle Hetterson,

Defense Ammunition Center

• Raul Castilla, Walmart

• Andrea Newman, Best Buy

• Anthony Pereira, Barnes & Noble

• Craig Sultan, Home Depot Direct

SPACE & AVIATION (OBSOLESCENCE)Coordinator: Yann Conchaudron,

IESEG school of management

• Yann Conchaudron , IESEG school of management

WIRELESS TELECOMMUNICATIONS

Chairperson: Angelika Kluna, CLi360, Inc.

• Paul Adamson, Spinnaker Management Group

• Peter Carfrae, GENCO

• Randal Dewey, Pervacio

• Bill Kenney, OnProcess Technology

• Angelika Kluna, CLi360, Inc.

• Kate Pearce, Compass Intelligence, LLC

• Bob Ragsdale, Pervacio

• Dave Showalter, CRS Recycling / Services• Larry Worden, EcoAsia Technologies, Ltd.

Join today at www.RLA.org

Focus Committees continued on to page 11Regional Focus continued on to page 19

Industry Committees are set up t o provide

a standing forum for Reverse Logistics

Professionals to meet on a regional and global

basis and discuss common Reverse Logistics

issues at the RLA Conferences & Expos. Industry

Committees educate the industry on reverse

logistics:

• “Best Practices”

• Consumer Satisfaction Issues

• Regulations on a Worldwide & Regional

Basis Processes that can Reduce Costs

http://www.rla.org/http://www.rla.org/


9/33


COVER ARTICLE

Pavilhão de Logística Reversa –uma solução que agrega muito valor !

By Gailen Vick, Founder of RLA

Reverse Logistics Professional are coming to your

neighborhood soon! For years one of the challenges that

Reverse Logistics Association has faced was how we get

our subject matter to the masses while staying within

our budget. With several trials and a recent struggle

we have found a format that allows Reverse Logistics

Association to fulll another mission objective, bringingour membership of Reverse Logistics professionals toyour back door.

Starting in September of this year RLA is teaming upwith REED Expositions where they have Supply Chain,Logistics, Warehousing and Manufacturing events.There will be a Reverse Logistics Pavilion highlighted

and hosted by RLA. Along with our normal Conference

sessions, OEM and Retailer speakers will bring their

knowledge of RL.

Some might say, well this is no big deal, it’s no differentthan someone having a RL session anywhere. But it’smuch, much more than that. Now RLA will bring theirknowledge of Reverse Logistics speakers, consultantsand third party service providers to a location nearyou, while at the same time co-mingling with senior

management from the Supply Chain.

“What is the change? Imagine professionals from

Supply Chain, Logistics, Material Handling, Soand Systems Manufacturers, Warehousing, ConsuSystems Integrators, Third-Party Logistics Pro

Publishers and then add one more ingredient, R

Logistics,” says Laurent Noel Vice President of Expositions.

“We felt consolidating the different events intmajor conference was the answer. What’s thisfor RLA?” said Gailen Vick the Executive DirecRLA, “We will be able to nancially bring our v

to every location, globally from Delhi to Sao PauEastern Europe to France; yes 8 to 10 shows per ywill be able to do this because of the infrastructu

REED has and the knowledge that we have on theof Reverse Logistics”. Mr. Noel realized early on order to do justice on the subject of Reverse Lo

there had to be a group with the knowledge of rlogistics professionals around the globe. “That’we have lined with RLA, they know who the R

Logistics professionals are and they’ve been doinover 12 years.”

Prossionais de Logística Reversa estão vindo para oBrasil ! Por anos, um dos desaos da RLA – AssociaçãoMundial de Logística Reversa tinha ,era : como trazer talquestão para as mais pessoas e empresas e dentro de seubudget. Utilizado várias tentativas e com muito esforço,nós encontramos o formato que nos permite cumprircom nossa missão e objetivo trazendo um suporte maioraos nossos prossionais e membros associados.

Começando em Setembro deste ano a RLA juntou-secom a “REED Expositions” em eventos de “SupplyChain”, Logística , Armazenamento e Manufatura.

Haverá um Pavilhão de Logística Reversa destacado eorganizado pela RLA. Contando com nossas sessões deconferência habituais, os varejistas e fabricantes farãopalestras trazendo maior conhecimento em LogísticaReversa.

Alguns dirão, bem isto não é um bom negócio, pois nãoé diferente de ter sessões sobre Logística Reversa emqualquer lugar.

Na verdade é muito, muito mais do que isso. Agoraa RLA trará o conhecimento de seus palestrantes deLogística Reversa, consultores e prestadores de serviçostambém para executivos seniors da área de Logística.

“O que mudou ? Imagine prossionais de “Supply Chain”,Logística , manuseamento de material, fabricantes desoftware e sistemas , depósitos, consultores, integradoresde systemas, prestadores de serviços logísticos, editores

de revistas e mais um ingrediente , Logística Reversa”,diz Laurent Noel , Vice President da REED Expositions“Nós sentimos que consolidar diferentes eventos em umaconferência maior era a resposta. O que isso signica para a RLA?” diss e Gailen Vick, diretor executivo daRLA, “Nós seremos capazes de trazer nossos negócios para cada localização, globalmente de Mumbai aoMéxico e Europa Oriental até a França. Sim de 8 a 10eventos por ano. Seremos capazes de fazer isto porquea infraestrutura da REED tem o conhecimento que nóstemos no quesito Logística Reversa”.

Sr. Noel percebeu que, trazer mais informações sobre otema da Logística Reversa era muito importante e tinhade ser feito com um grupo com o conhecimento dos prossionais de logística reversa em todo o mundo. “É por isso que se uniram com RLA. Eles sabem quem sãoos prossionais de logística reversa e que fazem isso hámais de 12 anos.” Venha e junte-se a nós em São Paulo (Brasil) em setembro para o nosso 1º evento juntando as áreas de Logística eLogística Reversa. Haverá mais de 30.000 prossionaisda América do Sul e mais de 120 expositores.

Você verá , em primeira mão, como a magnitude destetipo de infraestrutura economiza tempo e dinheiro aotrazer o conhecimento necessário para toda a sua cadeiade abastecimento.

Reverse Logistics Pavilions –a Solution Worth Seeing

By Gailen Vick, Founder of RLA


10/33


LOGÍSTICA REVERSA DE RESÍDUOS QUÍMICOSPERIGOSOS EM HOSPITAIS DE SÃO PAULO1

by Orlando Cattini Junior, EAESP/FGV - Professor do Departamento de Administração da Produção e Operaçõesand Vital de Oliveira EAESP/FGV – Mestre em Administração de Empresas

Article in English on page 24

. CARACERIZANDO O PROBLEMAA prestação serviços de assistência à saúde temrescido em volume de produção e principalmente naomplexidade e diversidade dos serviços oferecidos.

A área de assistência hospitalar se desenvolve em ummbiente de constante pressão por evolução tecnológicaexigência de qualidade, combinados à massicação

o atendimento e diversicação dos serviços oferecidosaumento das especialidades médicas, métodos

iagnósticos, procedimentos terapêuticos, etc. Além

os desaos especícos dos empreendimentos na áreaa saúde, diculdades estruturais como a crescenteompetitividade dos mercados e a conseqüente reduçãoas margens, afetam as empresas privadas, enquanto asnstituições públicas ou sem ns lucrativos enfrentam

insuciência das verbas corroídas pelo aumento dosustos.

Neste artigo relatamos como alguns hospitais, naidade de São Paulo, têm lidado com os resíduosuímicos perigosos gerados nos processos diagnósticos,erapêuticos ou de pesquisa. Nosso objetivo é discutir,m que medida modelos e técnicas de gestão da cadeia deuprimentos e, em especial, as noções de logística reversa,êm sido percebidos e empregados como oportunidade de

melhoria no gerenciamento da disposição desses resíduos,seja na redução de custos, no marketing ambiental ou noatendimento às exigências legais. Mesmo reconhecendoque o emprego da logística reversa na gestão de resíduosé ainda hoje no Brasil uma prática pouco estruturada emuitas vezes até informal, consideramos alguns estudosque têm destacado as vantagens de uma abordagem

sistêmica, em que a geração dos resíduos, em qualquerestágio da cadeia, é entendida como parte do processo de produção.

Analisando os planos de gerenciamento de resíduos devinte hospitais de São Paulo, constatamos que apenas seisdemonstraram identicar corretamente os vários tiposde resíduos químicos perigosos gerados. Ao contráriodo que geralmente ocorre com os RSS (Resíduos deServiços de Saúde) comuns ou infectantes, cada tipo deresíduo químico se origina de um processo especíco,isso possibilita maior facilidade na identicação eanálise, em separado, de cada um desses processos,considerando as condições típicas da cadeia de produtose serviços envolvida na sua geração dos resíduos, como por exemplo: resíduos do setor de radiologia, da farmáciaou do laboratório de análises clínicas. Nosso objetivonesse trabalho não foi aprofundar a análise de cada uma

Resumo de trabalho apresentado no VII ENCONTRO NACIONAL SOBRE GESTÃO EMPRESARIAL E MEIO AMBIENTE – ENGEMA - 10 a 12 de novembro 2003 – FEA/USP

REGIONAL CHAPTERSAFRICA

Chairperson: Craig Plowden, Revlogs (Pty) Ltd


APAC

Chairperson: Mohan Kumar D, Hewlett-Packard

Co-Chairperson: Haozhe Chen, East Carolina University

Coordinator: YE ZHAO, East Carolina University• Haozhe Chen, East Carolina University

• Mohan Kumar D, Hewlett-Pack ard

• Sunnanda Panda, RevLog Resources

• Ian Rusher, Cisco

• Yogesh Sarin, Dell, Inc.

• Ye Zhao, East Carolina University

BRASIL

Chairperson: Felipe. Ortiz, Grupo Pão de Açúcar

Co-Chairperson: Orlando Cattini Junior, FGV

• Djalma Barbosa, Dell, Inc.

• Orlando Cattini Junior, FGV

• Paulo Gomes, Flextronics

• Luciana Lacerda, Hewlett-Packard

• Ricardo Magioni, Dell, Inc.

• Felipe Ortiz, Grupo Pão de Açúcar

• Paulo Sader, Microsoft

• Marcio Silva, Philips

EUROPE

Chairperson: Charlie O Shaughnessy, Intel

Co-Chairperson: Derek Scott, Canon

Coordinator: Denise Suyama, Reverse Logistics Assoc


• Kelly Davies, Flextronics

• Dave Moloney, Google

• Marko Niinisto, Philips

• Charlie O Shaughnessy, Intel

• Ian Rusher, Cisco

• Derek Scott, Canon

• Bart Van Der Horst, OnProcess Technology

LATIN AMERICA

Chairperson: Guillermo Fernández deJáuregui, ONILO

• Carlos Marino, Universidad San Ignacio de Loyola

NORTH AMERICA


• Tony Sciarrotta, Reverse It Sales & Consulting

Reverse Logistics AssociationRegional Chapter Committees


11/33


indevido, envolvendo adulteração e comercializaçãoilegal, mas em certas situações, como no caso dosquimioterápicos antineoplásicos, medicamentos podemapresentar riscos de manuseio e de contaminaçãoambiental.

3. O PAPEL DA LOGÍSICA REVERSAA logística reversa é, ainda hoje, considerada pormuitos apenas com um recurso para retorno demercadorias aos fabricantes, motivado por recalls ou pordefeitos cobertos por garantia. Uma outra modalidadetradicional da logística reversa tem sido o retorno deembalagens de transporte ou recipientes retornáveis,quando seu emprego ainda se apresenta como umaopção economicamente interessante. Nenhuma dessasaplicações tradicionais, no entanto, se fundamentana busca da maior sustentabilidade dos processos de produção ou consumo.

A Reverse Logistics Association (http://www.reverselogisticstrends.com/), uma entidade sem nslucrativos que congrega prossionais e professoresda área, cuja mission is to educate and inform RL professionals around the world, and all industries, aboutthe reverse logistics process dene como logísticareversa all activity associated with a product/service

after the point of sale, the ultimate goal to optimmake more efcient aftermarket activity, thus money and environmental resources.

Com base nesta visão, identicamos as segatividades como integrantes do escopo da loreversa:

1) processamento dos retornos de mercaem razão de danos, sazonalidade, reestocsalvamento, recall ou excesso de estoque;

2) reciclagem de materiais de embalagcontêineres usados;

3) recondicionamento, remanufaturamenrenovação de produtos;

4) disposição de equipamentos obsoletos;5) programas para produtos perigosos e6) recuperação de ativos.

Na gura 1 observa-se a inter-relação das ativid processos de logística reversa com as demais integde toda a cadeia de suprimentos

4. ANÁLISE DA SIUAÇÃOA falta de indicadores convenientes impede uma avamais precisa dos impactos ambientais dos diversode RSS e também diculta o desenvolvimento de e

Figura 1 – Representação esquemática da logística reversa e a cadeia de abastecimento.

dessas cadeias especicamente, mas discutir aspectosgerais da gestão dos designados genericamente comoresíduos de serviços de saúde ou RSS químicos comênfase nas perspectivas e condicionantes das aplicaçõesda gestão da cadeia de suprimentos e da logística reversacomo ferramentas que viabilizem soluções de reduçãode custos e de impactos ambientais e, dessa maneira,contribuam para tornar a produção e consumo maissustentáveis no setor hospitalar.

2. CLASSIFICAÇÃO E RISCOS DOSRESÍDUOS DE SERVIÇOS DE SAÚDEA assistência hospitalar é uma atividade potencialmentepoluidora sob vários aspectos. No entanto, os resíduossólidos gerados nos

hospitais e outrose s t a b e l e c i m e n t o s

similares, têm-se

destacado enquanto

preocupação dasautoridades ambientais e

sanitárias, motivando aedição de regulamentosespecícos como asResoluções do ConselhoNacional do MeioAmbiente (CONAMAResoluções 05/1993 e283/2001) e da AgênciaNacional de VigilânciaSanitária (ANVISARDC 33/2003). Embora essas resoluções priorizassemoriginalmente a regulamentação do manejo dos resíduosde natureza infectante, especícos dos serviços desaúde, o aprofundamento dos estudos para classicaçãodos RSS destacou a importância de um outro grupo deRSS: os que apresentam riscos de natureza química.Embora gerados em quantidade menor, os RSS químicosapresentam, relativamente aos demais, maior potencialde dano ao meio ambiente.

Os resíduos sólidos gerados por serviços de saúde,assim como já vem ocorrendo com os resíduos deoutras indústrias com necessidades especícas, foramagrupados segundo uma regulamentação própria edenominados genericamente de Resíduos de Serviçosde Saúde. Essa denominação é utilizada nas normas elegislações mais recentes, em substituição ao antigotermo “lixo hospitalar”.

Dada a complexidade dos processos desenvolvidos naassistência a saúde, uma grande diversidade de resíduossão gerados em quantidades variáveis, conforme asatividades realizadas no estabelecimento de origem.

Além disso, reete-se na composição dos resíduos,quali ou quantitativamente, o porte da unidade, astecnologias empregadas e os recursos disponíveis, dessaforma, um mesmo produto ou serviço pode envolvera geração de diferentes resíduos conforme o modo de produção, a tecnologia e os materiais empregados, como por exemplo: se o processo é realizado manualmenteou é automatizado, se utiliza material descartável oureutilizável ou se a tecnologia empregada é mais antigaou recente.

O principal critérioempregado nasc l a s s i f i c a ç õ e s

mencionadas é o tipode risco que cada

grupo apresenta.S i m p l i f i c a d a m e n t edivisamos quatro grupos principais de RSS: GrupoA (GA) – Infectantes;Grupo B (GB) –Químicos; Grupo C (GC) – Radioativos e Grupo D(GD) – Comuns. Os três primeiros são resíduosque exigem cuidados

especiais e o quarto segue recomendações equivalentesàs aplicáveis aos resíduos domiciliares. De acordocom o enquadramento do resíduo num grupo de riscoserão denidas as medidas de segurança no seu manejoe as alternativas de tratamento e disposição nal maisadequadas e legalmente aceitas.

Os resíduos GB – Químicos são certamente os que

apresentam maior diversidade de riscos. Incluídosnesse grupo, podemos encontrar, entre outros, resíduostóxicos, resíduos inamáveis, reativos ou explosivos eresíduos farmacêuticos. Os resíduos tóxicos têm grande potencial de contaminação ambiental, envolvendo prejuízos para a saúde humana e dos demais seres vivos.Os inamáveis, reativos ou explosivos, além dos riscosambientais, exigem maiores cuidados para preveniracidentes nas etapas de estocagem e transporte. Quantoaos medicamentos vencidos, o principal risco é o de uso


12/33


Para facilitar a realização deste estudo, os RSSQuímicos foram divididos em apenas quatro sub-grupos. A classicação simplicada adotada foidesenvolvida a partir do Regulamento Técnico proposto pela RDC 33/2003 da ANVISA (ANVISA, 2003) queoriginalmente adota oito sub-grupos. Devemos levarem consideração que a resolução da ANVISA aindanão havia sido publicada na época em que os hospitais

avaliados elaboraram os PGRSS. A classicação queutilizamos, e sua correspondência com a classicaçãoda ANVISA, são apresentadas na Tabela 3.

5. RESULADOSA Tabela 4 apresenta a distribuição das unidadesconforme o nível em que foram classicadas. Atravésda coluna que apresenta a proporção média de resíduosquímicos no total de RSS gerados, podemos vericarclaramente que nas unidades onde a identicaçãodos RSS do Grupo B foi considerada detalhada, a participação média dos resíduos químicos no total foisensivelmente maior. Os resultados obtidos reforçam ahipótese de que hospitais que não incluíram nos seusPGRSS sistemas de identicação, tais como: inventáriosde resíduos, identicação de processos geradores enormas de procedimento, tendem a registrar menoresquantidades de resíduos químicos, ou mesmo nenhumresíduo nessa categoria, embora realizem, em linhasgerais, os mesmos processos que os demais. Sem adevida identicação esses resíduos são classicadoscomo comuns ou infectantes e receberão destinaçãoincorreta, no sistema de limpeza urbana ou em aterrosclandestinos.

O desenvolvimento tecnológico na produção de bens eserviços gerou um impasse que hoje se apresenta comoo desao da sustentabilidade e da superação dos graves problemas ambientais e sociais da atualidade. Um dosaspectos mais graves dessa questão é o crescimentodos níveis de contaminação ambiental por produtos

químicos disseminados por quase todo o planque se evidencia na poluição das águas, do solar pelo lançamento irregular de euentes e emou disposição de resíduos tóxicos. Reverter atendência de agravamento dessa situação requer ee mobilização tanto dos setores produtivos comgovernos e da sociedade na articulação de soluçõenvolvem mudanças de comportamento, de valor

prioridades.Os exemplos que discutimos sugerem deciêncgerenciamento de RSS nos hospitais analisados de muitas das questões emergentes referentes à de materiais e processos já estarem presentes,que em forma embrionária. Podemos destacar ode desenvolvimento de novos uxos logísticos clogística reversa de produtos pós-consumo e as l ogde destinação e reciclagem de resíduos e as tentatienvolvimento de fornecedores e fabricantes na ddas responsabilidades e no desenvolvimento de soconjuntas.

Por outro lado, ca claro que grande parte mudanças decorreram diretamente de preconômicas e legais e ainda se limitam a ati tudes r

Mudanças em maior profundidade ainda dependvalorização dos aspectos ambientais e da dissemdesses valores por toda a sociedade.

REFERÊNCIAS BIBLIOGRÁFICAS:

• ANVISA – AGÊNCIA NACIONAL DE VIGILÂNCIA SANResolução da Diretoria Colegiada RDC 33 de 25/2Regulamento Técnico para Gerenciamento de Resíduos de de Saúde. Brasília, 2003.

• CONAMA – CONSELHO NACIONAL DE MEIO AMBIMINISTÉRIO DO MEIO AMBIENTE. Resolução 05 de 5Brasília, 1993.

• CONAMA 2001 – CONSELHO NACIONAL DE MEIO AM – MINISTÉRIO DO MEIO AMBIENTE. Resolução 2Brasília, 2001

Identication’s Level Number of Units Average of RSS / Total of R

Not informed 5 25% 0.00%Partial 9 45% .40%Detailed 6 30% 1.69%Total of hospitals 20 100% .61%

able 4 : Classification o hospitals by level o Chemical RSS and comparing with the avgeneration o the waste

sobre os problemas relacionados ao gerenciamentodesses resíduos nas diversas etapas como geração,estocagem e transporte e destinação nal.

Entre abril de 1999 a novembro d e 2001, a Secretaria doMeio Ambiente do Município de São Paulo desenvolveuum projeto piloto de implementação do PGRSS – Planode Gerenciamento de Resíduos de Serviços de Saúdeque envolveu cerca de 20 hospitais. Esse projeto seapoiou nas diretrizes da Portaria SMA 102/99, criadaespecicamente para denir os critérios de elaboraçãodos PGRSS no âmbito daquela Secretaria.

Um primeiro grupo foi denido visando a obtenção deuma amostra sobre as condições de g eração de RSS noshospitais da Cidade de São Paulo. Para composiçãodesse grupo, foram selecionados doze hospitais, sendometade público e metade privado. Em cada uma dessas

metades, foram escolhidos, aleatoriamente, em uma lista

de todos os hospitais da cidade, dois estabelecimentosde cada porte, ou seja, pequeno, médio e grande porte.A denição de porte usou como base o número de leitos.Um segundo grupo de oito hospitais foi convocado aapresentar o PGRSS devido a denúncias ou reclamaçõesapresentadas pelo Departamento de Limpeza Urbana daPMSP.

Conforme podemos observar na Tabela 1, a amostraanalisada abrange 10,75% dos 186 hospitais em operaçãona Cidade de São Paulo e cerca de 26,43% dos leitosdisponíveis.

Os nomes, a localização, assim como outras informaçõesque permitissem a identicação dos hospitais pesquisadosforam omitidas.

Critério Grupo Município de SP * Participação do Grupo no Município

N. de Hospitais Públicos 8 37 21.62% N. de Hospitais Particulares 12 149 8.05%Total de Hospitais 20 186 10.75%Total de Leitos Públicos 3,317 9,124 36.35%Total de Leitos Particulares 3,501 16,673 21.00% Número Total de Leitos 6,818 25,797 26.43%

Critério Composição do Grupo Total Município de SP *

N. de Hospitais Públicos 8 40% 37 19.89% N. de Hospitais Particulares 12 60% 149 80.11%Total de Hospitais 20 100% 186 100.00%Total de Leitos Públicos 3,317 48.65% 9,124 35.37%Total de Leitos Particulares 3,501 51.35% 16,673 64.63% Número Total de Leitos 6,818 100% 25,797 100.00%

abela 1: Participação da amostra no total de leitos e hospitais do Município de São Paulo

abela 2: Composição do grupo comparada à rede Hospitalar no Município de São Paulo

Classicação Simplicada Classicação da ANVISA Descrição

Medicamentos B1, B2 e B3 Medicamentos vencidos, parcialmente utilizados eimpróprios para consumo

Saneantes B4 Saneantes , des infe tantes , es te ri lizantes químicos edesinfestantes

Metais Pesados B5 e B6 Chapas e xadores de processos fotográcos e RX,termômetros, lâmpadas uorescentes e baterias

Reagentes B7 e B8 Reagentes de laboratório, solventes, corantes,ácidos, graxas e outros produtos químicos perigosos

abela 3: Principais Grupos de RSS Químicos.


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14/33

Edition 65 • Reverse Logistics Magazwww.RLmagazine.com6 Reverse Logistics Magazine • Edition 65 www.RLmagazine.com

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India’s Poor Risk Health To

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2. Rating and Risks of Waste in Health Services

The Hospital Assistance is an active potential po lluter inmany ways. However, the solid waste generated in thehospitals and other similar establishments, have beenhighlighted by environmental authorities, motivating

the creation of specics regulations as resolutionsof (“National Council of Environment”) NationalSanitary Surveillance (RDC 33/2003). Although theseconclusions prioritizes the regulation of infectious waste,specically in health services, the deepen of studies toclassify RSS (Waste of health services) highlights theimportance of another group within it: the ones whooffer risks in chemical nature. Although generated in less

quantity, the RSS (Waste of health services) representsmore risks to the environment.

The solid waste generated by health services was

grouped following their own regulation and they arecalled RSS – Health Services Waste.

The quantity of waste is generated in variable quantities

because of the complexity of the developed process in

the health area and as the activities made in the hospi talsas well. Although, it reects the composition of wastein quality and quantity and it depends on the technologyand resources available. In this way the same productor service can involve the generation of different kinds

of waste following the production way, the technologyand material used on it as an example: if the process isrealized manually or automatically, it uses disposablesor reusable or if the technology used is older or not.

The main criteria used in the classications is the typeof risk that each group represents. There is (in a simpleway) 4 main g roups of RSS(Health Services Waste):

The rst three are waste that requires specials care andthe 4th follows recommendations equivalent as wastedomiciles. According to the framing of the waste in

a risk group will be denied the security measures intheir handling and the alternatives treatments and naldisposal and legally accepted

The waste GB – Chemicals - are certainly that onesthat present more of a diversity of risks. Included inthis group are toxic waste, inammable waste, reactiveor explosives and chemical waste. The toxic wasteshave a big potential of environmental contaminationinvolving loss for the human health and other animals.

The inammable, reactive or explosives further theenvironmental risks; they require more care to preventaccidents in the stockpiling and transportation. Asmedicines expire, the main risk is their inappropriateuse, involving illegal commercialization. In some cases

as chemotherapy can show, offers risks in their handlingand environmental contamination.

3. Rules o Reverse LogisticsThe Reverse Logistics is considered by many peopleonly one resource to return goods to the manufacturers

in recalls or because of warranty defects. Another mode

of reverse logistics has been the return of the packagesor recipients returns when reverse logistics offers an

economic option. None of these traditional enforcements search for bettersustainability in the production process or consumer process.

The Reverse Logistics Association (http://www.rla.org/),one association without prot funds that congregates professionals and professors in the industry and has

Group A (GA) Infectious Waste

Group B(GB) Chemical Waste

Group C(GC) Radioactive

Group D(GD) Common Waste

http://www.business2community.com/strategy/3-things-must-know-implementing-change-field-service-0943564%23%21bfbp8ghttp://www.upi.com/business_news/security-industry/2014/07/15/boeing-to-continue-remanufacturing-missile-warhead-arming-devices/1551405449165/http://www.thespec.com/news-story/4631584-recycling-the-victims-of-the-emerald-ash-borer/http://www.bbc.com/news/world-europe-guernsey-28284856http://www.canadianmanufacturing.com/manufacturing/british-tire-remanufacturing-firm-signs-deal-2m-scrap-tires-annually-138972/http://www.nassaunewslive.com/cirrus-aircraft-brings-parts-business-in-house-with-cirrus-direct/42463http://www.truckinginfo.com/channel/maintenance/article/story/2014/07/how-superior-bulk-logistics-saved-hundreds-of-thousands-on-warranty-costs.aspxhttp://news.nationalgeographic.com/news/2014/06/140628-electronics-waste-india-pictures-recycling-environment-world/http://www.vp-mi.com/news/thompson-falls-to-hold-countywide-e-waste-pick-up/article_e196d070-0934-11e4-977a-0019bb2963f4.htmlhttp://www.vp-mi.com/news/thompson-falls-to-hold-countywide-e-waste-pick-up/article_e196d070-0934-11e4-977a-0019bb2963f4.htmlhttp://news.nationalgeographic.com/news/2014/06/140628-electronics-waste-india-pictures-recycling-environment-world/http://www.truckinginfo.com/channel/maintenance/article/story/2014/07/how-superior-bulk-logistics-saved-hundreds-of-thousands-on-warranty-costs.aspxhttp://www.nassaunewslive.com/cirrus-aircraft-brings-parts-business-in-house-with-cirrus-direct/42463http://www.canadianmanufacturing.com/manufacturing/british-tire-remanufacturing-firm-signs-deal-2m-scrap-tires-annually-138972/http://www.bbc.com/news/world-europe-guernsey-28284856http://www.thespec.com/news-story/4631584-recycling-the-victims-of-the-emerald-ash-borer/http://www.upi.com/business_news/security-industry/2014/07/15/boeing-to-continue-remanufacturing-missile-warhead-arming-devices/1551405449165/http://www.business2community.com/strategy/3-things-must-know-implementing-change-field-service-0943564%23%21bfbp8g


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the mission to educate and inform RL professionalsaround the world, and all industries, about the reverse

logistics process, denes Reverse Logistics and allactivities associated with a product/service after thepoint of sale, the ultimate goal to optimize or make moreefcient aftermarket activity, thus saving money andenvironmental resources.

Based on this vision, we can identify the followingactivities as part of Reverse Logistics scope:

1) Goods returns processing because of damages,seasonality, recall and so on

2) Recycling of materials and packages3) Repair and remanufacturing or product’s

renovation

4) Disposal of obsolete equipments5) Dangerous or Hazardous products program

6) Recovery of assets

Figure 1, there is the relation of activities and processesin Reverse Logistics:

4. Analysis o the situationThere are no indicators that have an evaluation of the

environmental impacts by the RSS and there are somedifculties to development studies about the problemsgenerated by management the RSS (in its generation,transportation and nal disposal stages)

Between April of 1999 to November 2001 , theEnvironmental Secretary of São Paulo City developedone pilot project with the implementation of the PGRSS(Plan of Waste Health Services Management) thatinvolves about 20 hospitals. This project was supported by the law SMA 102/99, created specically to dene thecriteria of the PGRSS((Plan of Waste Health ServicesManagement).

The rst group was dened by aiming the acquisition of

one example of generation conditions in RSS ((Wasteof health services) in hospitals in São Paulo City. Forthe composition of these groups, 12 hospitals had beenselected (middle public and middle private). Each ofthese were chosen at random, within a list of all the city

igure 1


16/33


hospitals. Two of them in any size (small, medium andbig ports) based on the number of beds.

One second group of 8 hospitals were chosen to presentthe PGRSS (Plan of Waste Health Services Management)due to denounces or complaints shown by the CleanerDepartment of São Paulo’s municipality (PMSP).

Conforme podemos observar na Tabela 1, a amostraanalisada abrange 10,75% dos 186 hospitais em operaçãona Cidade de São Paulo e cerca de 26,43% dos leitosdisponíveis.

Table 1, the example analyzed covers 10.75% of 186hospitals in São Paulo’s City and about 26.43% of thedisposable hospital beds.

The names, localization, and other information that

shows the hospital’s identication was omitted.

To facilitate the reality of this study, the Chemical RSS

was divided into four subgroups.

The simplied classications adopted was developed based on the Technical Regulation proposed byRDC 33/2003 of Anvisa (Anvisa, 2003) that originallyadopts 8 subgroups. We should consider that the Anvisaresolution was not publicized yet in the time that theassessed made their PGRSS ((Plan of waste healthservices management). The classication that we usedare presented in the table 3 :

ResultsTable 4 presents the distribution of the units as the levelthat they were classied. By the column that presents theaverage proportion of chemical waste in the total RSS

Criteria Group SP city Participation of the group in the city

Number of Public Hospitals 8 37 21.62%Number of Private Hospitals 12 149 8.05%Total of Hospitals 20 186 10.75%Total of public hospital beds 3,317 9,124 36.35%Total of private hospital beds 3,501 16,673 21.00%Total number of hospital beds 6,818 25,797 26.43%

abela 1: otal sample o hospitals beds in S ão Paulo City

Criteria Group composition Total in SP city*

Public Hospitals 8 40% 37 19.89%Private Hospitals 12 60% 149 80.11%Total of Hospitals 20 100% 186 100.00%Total of public bed hospitals 3,317 48.65% 9,124 35.37%Total of private bed hospitals 3,501 51.35% 16,673 64.63%

Total number of bed hospitals 6,818 100% 25,797 100.00%

abela 2: Group composition compared to Hospital total in São Paulo City

*Source: IBGE - Pesquisa de Assistência Médica Sanitária (AMS)

Simple Classication Anvisa’s classication Description

Medications B1, B2 e B3 Expired medicinesSanitation B4 Sanitizes, disinfectants, chemical sterilizationHeavy Metals B5 e B6 X-Ray , thermometers, ourescent bulbs, and

batteries

Reactants B7 e B8 Laboratory Reactants ,solvents, colors, acids, greaseand other chemical dangerous products

able 3 : Main groups o Chemical RSSs

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then you are ready to take the Reverse Logistics Association’s preparation course for

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training in the foundational principles of reverse logistics and the business practices

that lead to world-class performance. The course is highly interactive in an experiential-

learning format that maximizes your training so that you can immediately apply what you

have learned on the job. After passing the examination, you will be qualied to put “RLP”

after your name distinguishing you are a highly-trained professional in reverse logistics.

REVERSE LOGISTICS MANAGER (RLM)If you are a manager of reverse logistics processes with ve or more years of

then now is the time to take the next step in your career by taking the Rever

Association’s preparation course for the Reverse Logistics Manager

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REVERSE LOGISTICS TRAINER (RLT) If you quality as a Reverse Logistics Manager and you have training experience, by taking

the Reverse Logistics Association’s preparation course for the Reverse Logistics Trainer

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RL Certication program is organized by the RL Certication Committe


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generated, we can see that the units where the groupB was identied, the average involvement of chemicalwaste was higher. The results strengthen the hypothesisof the hospitals that have not included in their PGRSSsystems as identication, as : waste inventory, processgenerator and procedures or rules tends to registersmaller quantities of chemical waste or even nothing in

this category (although they realize the same process as

the others). Without the identication this kind of wasteare classied as common waste or infectious and theywill receive the wrong destination in the cleaner urban

system or in not legal landlls.

The technological development in production of goodsor services generated one deadlock that today representsa challenge for sustainability and to the overcoming of

serious environmental and social problems. One of themore serious aspects of these questions is the growingof environmental contamination levels by chemical

products widespread for all the planet mainly in thewater, soil and air by the releasing of efuents andemissions or disposal of toxics waste. Reverse this strongaggravation tendency requires effort of the mobilization

of the production sectors, governs the society to ndsolutions that involves behavior, changing values and

priorities.

The examples that we discuss suggests deciencies inthe management of RSS in the hospitals despite manyother questions referring to the management of materials

and processes that already exists even in the embryonicform. This is the beginning of the development of newlogistics ows – Reverse Logistics Chain and recyclingof the waste . Involving manufacturers and supplierswith their responsibilities and solutions

On the other hand, a clear part of this changing passeddirectly because of economic or legal pressures andare limited by reactive attitudes. It also still depends

on the increase in value of environmental aspects anddissemination of these values to the all society.

REFERENCES• ANVISA – AGÊNCIA NACIONAL DE VIGILÂNCIA SANITÁRIA.

Resolução da Diretoria Colegiada RDC 33 de 25/2/2003 –Regulamento Técnico para Gerenciamento de Resíduos de Serviçosde Saúde. Brasília, 2003.

• CONAMA – CONSELHO NACIONAL DE MEIO AMBIENTE –MINISTÉRIO DO MEIO AMBIENTE. Resolução 05 de 5/8/1993.Brasília, 1993.

• CONAMA 2001 – CONSELHO NACIONAL DE MEIO AMBIENTE – MINISTÉRIO DO MEIO AMBIENTE. Resolução 283/2001.Brasília, 2001.

Orlando Cattini Junior is Professor of Production andOperation Management Department at Fundação GetúlioVargas. Vital de Oliviera Ribeiro Filho hold a Mastersin Management from Fundação Getúlio Vargas. Both ofthem worked together in this study and in obtaining the

information given.

Identication’s Level Number of Units Average of RSS / Total of RSS

Not informed 5 25% 0.00%Partial 9 45% .40%Detailed 6 30% 1.69%Total of hospitals 20 100% .61%

able 4 : Classification o hospitals by level o Chemical RSS and comparing with the averagegeneration o the waste


18/33


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Como líder de indústria da cadeia de abastecimentoinversa, Omur Bagci é um especialista em reduçãodos riscos e ajuda os produtores e distribuidoresa maximizar recompensas dentro da cadeia deabastecimento. Especicamente, ele tem décadasde experiência na forma como as empresas podemotimizar peças reservas de inventãrio para serviços

de estoque, produtos devolvidos ou sujeitos a reparações.Nesta entrevista, Omur Bagci vai discutir como a gestãoos riscos de inventãrio e o uso de princípios podem

reduzir o risco de acúmulo de estoque e otimizar oserviço de gestão de reservas .

RLM: Omur, um número crescente de empresas parecemestar empregando estratégias de relocaçao de bens. Por

que a gestao da cadeia de fornecimento é um problema

para os fabricantes de

tecnologia?

OB: O serviço da cadeiade abastecimento écomplexa e muitas vezesconfusas. Tipicamente,um OEM não tem recursosapropriados e necessáriospara dinamizar oprocesso total. Empresasvisionárias estãocompreendendo o valorque pode ser capturado pornova ou maior eciênciade ganhos adicionadas aosprocessos em vigor. Este

valor potencial resultará em maior níveis de satisfaçãodo cliente, oportunidades para evitar custos, e aumentarucros . A ineciencia da gestão reversa da cadeia de

abastecimento estão custando alguns fabricantes deecnologias milhões de dólares a cada ano. A maioria

dos OEMs nao possuem banda larga para desenvolvere executar as melhores práticas para otimizar o processoreverso da cadeia de abastecimento.

RLM: Entendemos que a gestão de serviços deinventãrio de reservas é uma constante luta. Qual é a

mais comum armadilha que OEMs encaram diante a

gestão da reservas de serviço?

OB: Tradicionalmente, para evitar o enfrentamento defalhas de inventãrio e clientes insatisfeitos, os fabricantesde tecnologias normalmente se encontram errantes aolado da cautela por manter uma ampla quantitade deinventãrio de reservas para serviços. Infelizmente, estaestratégia muitas vezes deixa as empresas com uminventãrio excessivo e necessário uma vez que o apoio degarantia para uma determinada plataforma deixa de serexigida. A situação muitas vezes acaba com a necessidadede liquidar inventãrios nao usados, em grande descontosno mercado aberto. Este é um assunto arriscado pormuitas razões, sendo a mais óbvia a liquidação deexcesso de inventãrio a descontos excessivos, causando

a empresa a assumer prejuízos desnecessáriosa linha de fundosenquanto o inventãrionão foi necessário no primeiro lugar. ReSolverecomenda a adotar um plano personalizado demetodologia de tendência para tratar desta questão.

RLM: Então o primeiro passo é o planejamento

de tendência. O que isso

implica, e como é que se

relaciona reservas de

serviço?

OB: Em vez de um sistema de planejamento tradicionalque toma longo-prazo de posições de inventãrio, o planejamento de tendência é a prática que concentra emoperações que criem valor apenas para o consumidornal. É uma prática que se baseia no uxo contínuode princípios e economias de escala. O objetivo desteuxo é garantir que as partes movidas através da cadeiade abastecimento são movimentadas quando e onde sãonecessárias. O resultado é a simplicação do serviço dacadeia de abastecimento e maior eciencia na integração

Estratégias de Otimização de InventárioPerguntas e respostas com Omur Bagci, diretor de serviços

globais de ReSolve, uma filial da Arrow Electronics by Omur Bagci

Article in English on page 38


19/33


do processo de optimização do inventãrio total daempresa. Em reservas de serviço, a necessidade decumprir de serviço, inventãrio e requesitos de comprade último-tempo tem inado os níveis de inventãrios.O planejamento de tendência pode reduzir a pressão decarregar inventãrios excessivos e pode eliminar o riscode requisitos de compras de última hora.

Entre outras coisas, o planejamento de tendência podeprover o ambiente de reservas de serviço com entregaspráticas a tempo, visão compenetrada do mercado etécnicas inteligentes de obtenção de componente deinventãrio.

RLM: Quais técnicas inteligentes de obtenção érecomendada para as reservas de serviço?

OB: A obtenção inteligente começa por analisar

canais alternativos na cadeia de suprimentos que sãomuitas vezes negligenciadas. Por exemplo, a cadeia deabastecimento reversa vem recebendo com frequenciamateriais plenamente funcionais de volta para suasfacilidades, produtos retornados por consumidores edepósitos de serviços de retornos. A nossa experiênciatem sido que um percentual signicativo de tais materiaisou componentes são encontrados na categoria “defeitonão encontrado” (NTF) e estão em boa condição detrabalho. De forma a introduzir um rigoroso processo de

análise e testes para o processo de retorno para identicarmateriais e componentes que não sejam apenas NTF masque obedeçam rigorosas especicações do fabricante, osmateriais podem ser inteligentemente reintroduzido aoserviço da cadeia de abastecimento e gerar importanteseconomias de custos.

Parceiro para a cadeia reversa de abastecimento quevai oferecer ao prestador de serviços uma verdadeiraestratégia, a metodologia e instrumentos para executartal programa. Isso permitirá que o prestador de serviçosse concentre nas suas áreas especícas de competência própria. E um programa de estratégia de reatribuição de bens irá abordar e ajudar a mitigar os riscos associadoscom o carregamento excesso de inventãrio.

De modo geral, os principais benefícios realizadossão provenientes do dinheiro poupado na redução dosníveis de inventãrio de reservas para serviço, enquantomantendo níveis de satisfação do cliente, e reduzindoos custos de reciclagem e liberando rendas que já não énecessária para obter novos componentes.

RLM: Agora, para estratégias mais específcas sobreoptimização de inventãrio. Quais são as ofertas de uma

cadeia de abastecimento especialista?

OB: Inventãrio optimizado é a prática de tomar dadoschaves e analizá-los para garantir que a quanti dade certade inventãrio esteja disponível nos seus devidos lugaresno momento certo. Isso depende da presença de umsistema de planejamento de tendência eciente. Medidasé também um fator chave. Medidas frequentes permitemque estes dados chaves sejam constantemente avaliadose ajustados.

Otimizando inventários excedentes através de um parceiro da cadeia de abastecimento para um programade reatribuição de bens, o peso da responsabilidadedo inventãrio é retirado das empresas de tecnologiae transferidos para especialistas reverter a cadeiade abastecimento usando estratégias para gestão doinventãrio.

RLM: Quais serviços específcos terão impacto nolucro fnal?

OB: Penso que existem três estratégias de optimizaçãoque se destacam em particular por seu impacto sobre olucro nal. Em primeiro lugar é identicação do produto – classicação, testes e restauração. Em Segundo é areconciliação e reportagem, e por último é a satisfaçãoinversa.

RLM: Poderá nos dar um resume de cada um ?

OB: Certamente. Identicação de produto contribui para denir a qualidade e restrições dos produtos, queinforma as tarefas necessárias para maximizar o valor do produto por meio de testes e renovação de certicados asnormas ODM ou OEM . Reconciliação e informação sãoimportantes porque dá aos especialistas a capacidade deconciliar os produtos em qualquer fase do ciclo de vida,graças a relatórios de tempo real. Por último, satisfaçãoinversa traz excessos de inventãrio ou retorno de clientesde volta a cadeia de abastecimento para reservas deserviço.

Na realidade, empregando qualquer uma das estratégiasmencionadas. A questão de excesso de inventário irámelhorar. Estas ofertas irão ajudar organizações a reduzira responsabilidade de inventãrio, maximizar os ganhos ereduzir custos operacionais- tudo enquanto mantendo asatisfação do cliente todos.

RLM: Omur, sabemos que o senhor tinha formalmentea Converge, a qual agora se tornou ReSolve. O que é

ReSolve?

OB: Você está certo. Como uma lial de ArrowElectronics, o nome Converge ganhou um novosignicado. Arrow expandiu seus serviços da cadeiade suprimentos para acompanhar o crescimento dasnecessidades de seus clientes, que sob a marca Convergeterão acesso ao extenso componentes electronicos eserviços de distribuição que temos fornecido por maisde 30 anos. Com ReSolve, a antiga divisão para fornecer

soluções em reversa da Converge tem crescido enovo segmento focante estritamente em soluçõlogística reversa. Sobretudo, a ReSolver oferece de logística reversa para as empresas de todo o minduzidas por tecnologia, oferencendo serviço poupar preocupações de inventãrio, gestão de prdevolvidos, e a inteligente redisposição de bens.

RLM: Muito obrigado pelo seu tempo!

OB: O prazer é meu!

Como o líder da equipe de seglobais da ReSolve, Omur é responsável por asseguimplementação, execução expansão do serviços estratReSolve. Ele desenvolve so para reservas de serviço gestão de produtos devo

que reduzem a necessidaexcesso de inventãrio e ajuda as empresas a reco valor de produtos retornados. Omur previadesenvolveu soluções para o processo reverso dade abastecimento sob a Converge pelos últimos 1e trabalhou na Alliance Consulting Group. Omurdiploma em física e experiencia em física computaOmur previously developed reverse supply solutions under Converge for the past 12 years aworked at Alliance Consulting Group. Omur hdegree in physics with a background in computa physics.

RECYCLE A PHONE, ADOPT A TREE.In late 2007 NEWtrees was formed as a joint initiative by Indonesia, Nokia and Equinox Publishing. In that time Nosponsored the planting of more than 130,000 tr ees in Sebangau,

and Chiliwung National Parks, Indonesia. Applying geo-tag techusing HERE maps people monitor the trees growth in an innway while helping re-forest these protected national parks.

If you are interested in helping out with this program and areattending the RLA Conference & Expo in