RIZAL TECHNOLOGICAL UNIVERSITY CITIZEN’S …rtu.edu.ph/2014 Citizen_s Charter.pdf · Go back to the GCC to secure schedule and room assignment for the entrance examination

RIZAL

TECHNOLOGICAL

UNIVERSITY

CITIZEN’S CHARTER

Foreword 3 Pledge of Service Performance 4 Philosophy, Vision, Mission 5 Services Availability Schedule 6 Front Line Services

I. ACADEMIC SERVICES A. Enrollment

Undergraduate Program 7-12 Graduate Program 12-18

II. STUDENT SERVICES

A. SRAS 19-20 B. Scholarship Office 21-24 C. DSA 24-25 D. GCC 25-26 E. Library 27 F. Medical Clinic 27-29 G. Cultural Affairs Office 38-41

III. RESEARCH AND EXTENSION SERVICES

A. DES 29-30

IV. ADMINISTRATIVE SERVICES

A. Business Affairs Office Rental Space of Concessionaire 30-31 Rental Space for Photocopier 31-32 Promotional/ Setting Activity 32

B. Accounting Office Refund of Tuition and

Other fees 33-34 C. Management Information Center

Request for technical support 34 Assessment, Re-assessment of

enrollment due to expiration of due date 35

Adding of Schedule/ Subjects 35-36 Changing of Schedule/ Subjects 36-37 Re-printing the official receipt 37-38 Printing of Grade Card Slip 38 Printing Grade Slip due to

In-process Grade Entry/ Bank Accounts/ Late Encoders 38-39

New University/ Library ID 39 Replacement of Lost and

Damage ID’s 40

TABLE OF CONTENTS

It is with deepest pride that we present to our clients the Rizal Technological University’s Citizen Charter, a guidebook of the

essential services that we provide. RTU believes that adopting this employ will steer every Filipino towards effective and transparent governance at the same time helps the University to realize its Philosophy, Vision and Mission as it strive to its quest for Center of Excellence and an ISO Certified School.

This guidebook is RTU’s way to support the Republic Act 9485, known as the Anti Red Tape Act (ARTA) of 2007. An act that

aims at promoting accountability, the proper management of the public affairs and public property as well as establish effective practices aimed at the prevention of graft and corruption in the government.

With RTU’s love, concern and prioritizing its clients, RTU creates and adopts this Citizen’s Charter in order that the transacting public will be given a guide to the different services offered by its different offices. Likewise, this charter serves as an operation manual of all the employees of RTU on the expected kind of service they need to impart to the public.

Similarly, it is the tool developed by RTU to support the Philippine Administration in empowering its citizenry in promoting transparency and accountability in all of its service delivery in its pursuit for good governance as we hold up in “Kung walang corrupt, walang mahirap”. Hence, we would like to offer this to all the University’s stakeholders and future generations, may this charter lead us to a better RTU, better citizenry and better Philippines.

To God be the glory!

JESUS RODRIGO F. TORRES University President

FOREWORD

Rizal Technological University | Citizen’s Charter

4

We, the officials and employees of the Rizal Technological University oath to carry-out honesty, efficiency, promptness and with utmost dedication in all its front line services. Likewise, we pledge to listen to the needs and respond to the complaints of the clients about our services. Similarly, we vow to follow and perform to the best of our capabilities the guidelines, principles and practices presented in the Rizal Technological University Citizen’s Charter Manual. With the help of Our Almighty God, the public will be assured of the highest standards of government service.

RTU OFFICIALS AND EMPLOYEES

PLEDGE OF SERVICE PERFORMANCE


5

The Rizal Technological University believes in nurturing the creative potentials of Filipinos to excel in a

dynamic world order and sustainable development along with a sense of moral responsibility and cultural patronage.

To prepare students to create their future in knowledge-driven and culturally diverse society.

A prominent University recognized for its commitment to innovate programs in addressing society’s

challenges.

PHILOSOPHY

VISION

MISSION


6

All offices and transactions are available from Monday to Friday, 8:00am - 5:00 pm

*For cashier’s office, transaction is only up to 4:00pm, Monday to Friday

*For Graduate School, transaction is available Monday to Saturday, 8:00am – 5:00pm

Any inquiry about the given services or if there is a failure in the transaction, please proceed to our HELP DESK located at the ground floor of the Administration Building, Office of the VPAA and Planning Officer.

You may also call 534-82-67 local 103 or send an e-mail to [email protected].

SERVICES AVAILABILITY SCHEDULE

mailto:[email protected]


7

Requirements: 1. For Freshmen Undergraduate

a. Form 138 b. Certificate of Good Moral Character c. Photocopy of Birth Certificate (certified by NSO) d. Recent 2x2 picture (white background) e. long brown envelope

2. For Transferees a. Honorable Dismissal b. Transfer Credentials c. Photocopy of Birth Certificate (certified by NSO), d. Recent 2x2 picture (white background) e. long brown envelope

3. For Graduate School Students a. Honorable Dismissal/ Transfer Credentials or Transcript of Records from previous school with notation: “Copy for

the RTU Graduate School” b. Recent 2x2 picture (white background) c. long brown envelope

ACADEMIC SERVICES

Enrollment


8

STEP CLIENT PERSON IN CHARGE Duration of the Process

FEE

1

2

3

4

5

Inquire to the Guidance Office and secure / comply requirements for the entrance examination and then proceed to the Cashier to pay the entrance examination fee slip. Go back to the GCC to secure schedule and room assignment for the entrance examination. Visit the RTU website or call the GCC to know the result of the exam, if passed, go to the GCC office to get the interview slip and then proceed to the Department Chair that is indicated into the interview slip. After passing the interview by the Department Head, comply with the signatories on the interview slip and other requirements of the College, once done, proceed to the Guidance Office to submit admission requirements and to secure temporary student number. Proceed to your respective Login area (in your College / Department) and continue with the computerized enrollment with the assistance of the College enrolment-in-charge. Get the assessed form and proceed to the cashier to pay the assessed amount. Proceed to the Registrar’s Office for the “Officially Enrolled” stamp.

GCC Staff

GCC / Department Head

Signatories on the interview slip

College Enrolment in- charge

Registrar’s Staff

10minutes

5 minutes

10 minutes

5 minutes or depends on the lagging time in the computer network

P300.00

Amount to be paid on the

assessment form

END OF TRANSACTION

Undergraduate Program: Accepting Incoming Freshmen


9


FEE

1

2

3

4

5

Get the necessary forms with return slip to the GCC and proceed to the Department Head for the evaluation of scholastic record and initial interview. If qualified pay entrance examination to the cashier’s office. Go back to GCC for the schedule of the entrance examination. Contact the GCC or visit the RTU website to know the result of the examination, if passed, return to the GCC and then proceed to the Department Chair that is indicated into your interview slip. Comply with the signatories on the interview slip and other requirement of the College, once done, proceed to the Guidance Office to submit admission requirements and to secure temporary student number. Proceed to your respective Login area (in your College / Department) and continue with the computerized enrollment with the assistance of the College enrolment-in-charge. Get the assessed form and proceed to the cashier to pay the assessed amount. Proceed to the Registrar’s Office for the “Officially Enrolled” stamp.

GCC Staff

GCC / Department Head

Signatories on the interview slip

College Enrolment in- charge

Registrar’s Staff

10minutes

5 minutes

10 minutes


P300.00


assessment form

END OF TRANSACTION

Undergraduate Program: Accepting Transferees


10


FEE

1

2

3

4

Proceed to your College computer laboratories, then login to www.rtu.edu.ph and click the RTU student portal. In the student portal module, enter your username and password then click load section to view the subjects to enroll, then click save button and scroll down and click print and compute to determine the payment to be made. Get your printed assessment form. Proceed to the Cashier and pay the assessed amount reflected on the printed assessment form. Continue the process to the Department of Student Affairs to validate your Identification Card (ID). Proceed to the Registrar’s Office for the “Officially Enrolled” stamp.

College Enrolment-in-Charge (College Computer Laboratories)

Cashier (Ground Flr., Admin Bldg.)

DSA Staff (3rd flr., Admin Bldg.)

Registrar’s Staff

10minutes


1 minute

1 minute


assessment form

END OF TRANSACTION

Undergraduate Program: Regular Students


11


FEE

1

2

3

4

5

Fill up a pre-enrollment form with the subjects you are supposed to take for the semester and then proceed to your department head for advice and approval of the subjects to be taken. Proceed to your assigned enrollment post for the assessment of the subjects to enroll. Wait for the printout of the registration form. Proceed to the Cashier Office and pay the assessed amount reflected on the printed registration form. Continue the process to the Department of Student Affairs to validate your Identification Card. Proceed to the Registrar’s Office for the “Officially Enrolled” stamp

Department Head

Colleges Enrollment-in-Charge

Cashier (Cashier Office, Ground Fl.,

Admin Bldg.)

DSA Staff (3rd flr., Admin Bldg.)

Registrar’s Staff

5 minutes

5minutes or depends on the lagging time of the computer network.

5minutes

1 minute

1 minute


assessment form

END OF TRANSACTION

Undergraduate Program: Irregular Students


12


FEE

1

2

Proceed to your Department Head and show the request for Leave of Absence form accomplished on the last semester attended and let the Department Head evaluate the past scholastic records. Subject for the Dean’s approval. Proceed to respective Login area and continue with computerized enrollment procedures and do the same as step 1, 2, 3 and 4 of the undergraduate program for regular students. If irregular student follow the procedures for irregular students.

Department Head

Colleges Enrollment-in-Charge

10 minutes

5minutes or depends on the lagging time of the computer network.


assessment form

END OF TRANSACTION

Undergraduate Program: Returning Students


13


FEE

1

2

3

4

Students must accomplish the GS clearance form and pay the GSSAI fee. Proceed to your College computer laboratories, then login to www.rtu.edu.ph and click the RTU student portal. In the student portal module, enter your username and password then click load section to view the subjects to enroll, then click save button and scroll down and click print and compute to determine the payment to be made. Get your printed assessment form. Proceed to the Cashier and pay the assessed amount reflected on the printed assessment form. Proceed to the Registrar’s

GS Secretary

GS enrollment-in-charge

Cashier’s Office

Registrar’s Staff

2 minutes

5minutes or depends on the lagging time in the computer network

2minutes

1 minute

P200.00 for the succeeding

enrollment and P300.00 for new

students.


assessment form

END OF TRANSACTION

Graduate School Program: Regular Students


14


FEE

1

2

3

4

Proceed to the GS Secretary and show the request for leave of absence form accomplished on the last semester attended and let the GS Secretary evaluate the past scholastic records. Subject to the Dean’s final approval. Proceed to your College computer laboratories, then login to www.rtu.edu.ph and click the RTU student portal. In the student portal module, enter your username and password then click load section to view the subjects to enroll, then click save button and scroll down and click print and compute to determine the payment to be made. Get your printed assessment form. Proceed to the Cashier and pay the assessed amount reflected on the printed assessment form. Proceed to the Registrar’s for the “Officially Enrolled” stamp

GS Secretary

GS enrollment-in-charge

Cashier’s Office

Registrar’s Staff

2 minutes


2minutes

1 minute

P250.00 and unpaid amount when left the

school


assessment form

END OF TRANSACTION

Graduate School Program: Returning Students


15


FEE

1

2

3

4

5

Get the necessary forms with return slip to the GCC and proceed to the Program Chair / GS Secretary for the evaluation of scholastic record and initial interview. If qualified pay entrance examination to the cashier’s office. Go back to GCC for the schedule of the entrance exam. Inquire to the GCC regarding the result of the examination; if passed, proceed to the GS Program Chair / GS Secretary for the interview and for the orientation about the rules and regulation of the College and the University. Proceed to your College computer laboratories, then login to www.rtu.edu.ph and click the RTU student portal. In the student portal module, enter your username and password then click load section to view the subjects to enroll, then click save button and scroll down and click print and compute to determine the payment to be made. Get your printed assessment form. Proceed to the Cashier and pay the assessed amount reflected on the printed assessment form. Proceed to the Registrar’s for the “Officially Enrolled” stamp

GCC Staff and Program Chair


College’s Enrollment-in-Charge

Cashier’s Office

Registrar’s Staff

2 minutes


2minutes

2 minutes

1 minute

P300.00 for entrance exam

fee


assessment form

END OF TRANSACTION

Graduate School Program: Accepting New Students


16


FEE

1

2

3

4

5

Get the necessary forms with return slip to the GCC and proceed to the Program Chair / GS Secretary for the evaluation of scholastic record and initial interview. If qualified pay entrance examination to the cashier’s office. Go back to GCC for the schedule of the entrance exam. Inquire to the GCC regarding the result of the examination; if passed, proceed to the GS Program Chair / GS Secretary for the interview and for the orientation about the rules and regulation of the College and the University. Proceed to your College computer laboratories, then login to www.rtu.edu.ph and click the RTU student portal. In the student portal module, enter your username and password then click load section to view the subjects to enroll, then click save button and scroll down and click print and compute to determine the payment to be made. Get your printed assessment form. Proceed to the Cashier and pay the assessed amount reflected on the printed assessment form. Proceed to the Registrar’s for the “Officially Enrolled” stamp



College’s Enrollment-in-Charge

Cashier’s Office

Registrar’s Staff

2 minutes


2minutes

2 minutes

1 minute

P300.00 for entrance exam

fee


assessment form

END OF TRANSACTION

Graduate School Program: Accepting New Students


17

Requirements: 1. When requesting school documents:

a. Original and photocopy of Clearance (duly signed by the respective offices) b. Original and photocopy of payment receipt (of documents being requested) c. Original Receipt of documentary stamp (for those requesting for Transcript of Records and Honorable Dismissal /

Transfer Credentials) d. Affidavit of Loss (for second copy of Transcript of Records and Diploma)

2. When claiming the requested school documents: a. School (RTU) ID (to be surrendered if student graduated or has applied for Honorable Dismissal) b. Affidavit of Loss (for lost ID) c. Alumni ID, Toga Return Slip and Graduation Fee (if graduated) d. Authorization letter and ID card of both students and the third party (if relative / third party will be the one to pick

up the requested document/s) e. Form 137 or Transcript of Records (if transferee) with remarks: COPY FOR RIZAL TECHNOLOGICAL UNIVERSITY

STUDENT SERVICES

Requirements in Securing School Documents


18


FEE

1

2

3

Fill the request / clearance form to the offices indicated in the said form. Proceed to the cashier’s office and pay the requested document. Go back to the Registrar’s Office and submit a photocopy of the request slip and receipt of payment. Return on the date of the release of the requested document.

Offices in the request / clearance form

Cashier’s Office

Registrar’s Office

5 minutes

2 minutes

2 minutes

P150.00 for 3 pages of TOR,

additional 50 for succeeding page

END OF TRANSACTION

Releasing of Transcript of Records


19


FEE

1

2

3

Fill the request / clearance form to the offices indicated in the said form. Proceed to the cashier’s office and pay the requested document. Go back to the Registrar’s Office and submit a photocopy of the request slip and receipt of payment. Return on the date of the release of the requested document.

- Certificate of Graduation and other certification - Honorable Dismissal - True Copy of Grades - Diploma with Holder

Offices in the request / clearance form

Cashier’s Office

Registrar’s Office

5 minutes

2 minutes

2 minutes

2 days 2 days 5 days 5 days

P25.00 for Certificate of

Graduation and other

certification

P150.00 for Diploma with

Holder

P50.00 for true copy of grades

P25.00 for Honorable Dismissal

END OF TRANSACTION

Honorable Dismissal / Diploma with Holder / True Copy of

Grades / Certificate of Graduation and other Certification


20


FEE

1

2

Fill up the pooling form and submit the requirements listed in the Pooling Form. After the assessment and evaluation of the submitted documents, the clients will undergo interview, followed by the approval of the application

SO Staff

Head, SO

2 minutes

10 minutes

END OF TRANSACTION


FEE

1

2

3

Submit the renewal form and attached the corresponding requirements. After the approval of the renewal of scholarship grant by the sponsor and the SO Head, proceed to the College process but the Accounting Office will be responsible for the printing of assessment form. For partial scholarship grantees proceed to the cashier to pay for the remaining balance.

SO Staff

Head, SO / Accounting Office

Cashier’s Office

2 minutes

10 minutes

10 minutes

END OF TRANSACTION

New Scholarship Application

Renewal of Scholarship


21


FEE

1

2

3

Fill up the request / clearance slip from the registrar’s office and secure clearance from the offices indicated in the form. Proceed to the cashier to pay the amount due with the requested document. Present the secured clearance and the official receipt of the payment made. Wait for 2 working days for the release of the Good Moral Certificate.

SO Staff

Cashier’s Office

DSA Staff

2 minutes

2 minutes

2 days

P25.00

END OF TRANSACTION


FEE

1

2

3

Fill up insurance form and submit necessary requirements. DSA submits requirements to insurance company, and wait for 10 – 15 working days for the insurance company processing of the claim. Insurance company issues check, DSA shall indorse the same to Accounting Office to Cashier’s Office, then claim the check at the Cashier’s Office

DSA Staff

DSA Staff

Cashier’s Office

2 minutes

10 – 15 days

2 minutes

END OF TRANSACTION

Processing of Good Moral Certificate

Processing of Insurance Claim


22


FEE

1

2

3

4

Photocopy the Official Registration form together with the Official Receipt (OR) then proceed to EDP Department. Secure an ID Clip form from the EDP Department and fill up all the required field with the correct / accurate information. Present photocopy of the registration form / official receipt (OR) and ID slip form to EDP ID processing staff. Wait your turn to be seated on the picture booth. After the taking of picture, wait outside the EDP Department for your name to be called and accept and check the information printed on the ID card.

MIC Staff

MIC Staff

MIC Staff

5 minutes

3 minutes

3 minutes

END OF TRANSACTION

New University ID / Library ID


23


FEE

1

2

3

4

5

Pay in the cashier with the corresponding amount for replacement of University / Library ID. Secure an affidavit of lost for those who will request for replacement of Lost ID and get it certified by DSA. Present photocopied affidavit of lost and official receipt to EDP Department ID Processing staff together with the ID Slip Card. Wait for your turn to be seated on the picture booth. After taking your picture wait outside the EDP Department for your name to be called and accept and check the information printed on the ID Card.

Cashier’s Office

DSA Staff

MIC Staff

MIC Staff

MIC Staff

2minutes

2 minutes

3 minutes

3 minutes

3 minutes

P150.00

END OF TRANSACTION

Replacement of Lost and Damage IDs


24


FEE

1

2

Secure a written note from the Department Head / Dean that there was no grade entry on the slip. Present the written note from the department head / Dean of the College to any window in the EDP and EDP Staff will release the printed grade slip to the requestor.

Cashier’s Office

DSA Staff

10 minutes

2 minutes

END OF TRANSACTION


FEE

1

2

Secure payment to the cashier’s office. Total number of semestral grade to be printed will be the basis of payment to the cashier’s office. Present Official Receipt of the paid document and MIC staff will re-print the requested grade slip.

Cashier’s Office

MIC Staff

2 minutes

2 minutes

P100.00 per semester

END OF TRANSACTION

Printing of Grade Slip due to in process Grade Entry

Re-printing of Grade Slip


25


FEE

1

2

Present the Enrollment Registration Form with the expired due date in any window in the EDP. (note: if the selected schedule are still open you will get the same schedule otherwise you are required to change your schedule) Avoid late payment and expiration of due date to avoid losing your selected schedule. Process the assessment / re-assessment of the desired schedule of subject. (note: for student who will require a new registration form / assessment form shall be charged with re-assessment fee of 100 pesos for the new registration form which shall be written by the assessor in the registration form

MIC Staff

MIC Staff

2 minutes

2minutes

END OF TRANSACTION

Assessment, Re-assessment of Enrolment Registration

due to expiration of due date


26


FEE

1

2

The students secure payment to the cashier’s office for reprinting the official receipt. Total number of Official Receipt to be printed will be the basis of payment to the cashier’s office. Document fee is 100 per payment schedule EDP Window Staff will sign the official receipt and released the printed Official Receipt (OR)

Cashier’s Office

MIC Staff

2 minutes

2 minutes

P100.00 per OR

END OF TRANSACTION

Reprinting of the Official Receipt


27


FEE

1

2

3

Fill up the adding / changing form completely indicating the subject to be added. Get it signed /approved by your adviser / Department Head. Make sure to fill up all the required fields in the ADDING form. Submit of the verified and approved ADDING form to the EDP window to be processed. Get the new registration form and then proceed to the cashier’s office to pay the necessary amount indicated in the assessment form.

Department Head

MIC Staff

Cashier’s Office

2 minutes

2 minutes

2 minutes

END OF TRANSACTION

ADDING OF SCHEDULE / SUBJECTS (only PETITIONED

SUBJECTS ARE ALLOWED TO BE ADDED)


28


FEE

1

2

3

Fill up the changing of schedule form completely (get a schedule to replace the current enrolled subject in your department. Get it signed by your adviser / Department Head. Make sure to fill up all the required fields in the changing form Submit of the verified and approved changing form to the EDP window. Submit the updated registration form issued by EDP Staff to the Registrar’s Office for filling and validation.

Department Head

MIC Staff

Cashier’s Office

2 minutes

2 minutes

2 minutes

END OF TRANSACTION

CHANGING OF SCHEDULE / SUBJECTS (only for dissolved

subjects, working student and incorrect advised

committed by the department heads)


29


FEE

1

2

Proceed to the Department of Extension Services (DES) secure and completely fill up the registration form with two (2) 1x1 pictures. Proceed to cashier to pay the registration fee.

- Alternative Learning System - Basic Computer - Advance Computer - Beauty Care - Advance Beauty Care - Basic Dressmaking - Advance Dressmaking - Basic Electricity - Advance Electricity - Basic Electronics - Advance Electronics - Basic Food Trades - Advance Food Trades - Basic Massage Therapy - Advance Massage Therapy - Shielded Metal Arc Welding (SMAW)

DES Staff

Cashier’s Office

2 minutes

2 minutes

300.00 600.00 600.00 300.00 300.00 300.00 300.00 400.00 400.00 300.00 300.00 300.00 300.00 300.00 300.00

3,500.00

END OF TRANSACTION

Reprinting of the Official Receipt


30


FEE

1

2

3

Submit Letter of Intent/ Business Proposal indicating the business name, nature of business& desired product to be offered to the Business Affairs Office (BAO) for evaluation. If proposal passed the evaluation, contract and notice to proceed will be awarded after 2 working days. Proceed to the Accounting Office and get the payment order which will be paid the amount due at the cashier.

BAO Staff

BAO Staff

Accounting staff & Cashier

20 minutes

2 days

10 minutes

END OF TRANSACTION

ADMINISTRATIVE SERVICES

Rental Space of Concessionaire


31


FEE

1

2

3

Submit Letter of Intent/ Business Proposal indicating the business name, nature of business& desired product to be offered to the Business Affairs Office (BAO) for evaluation. If proposal passed the evaluation, contract and notice to proceed will be awarded after 2 working days. Proceed to the Accounting Office and get the payment order which will be paid the amount due at the cashier.

BAO Staff

BAO Staff

Accounting staff & Cashier

20 minutes

2 days

10 minutes

P2,500 / machine

END OF TRANSACTION

Rental Space for Photocopier