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Risk MAP Program ManagementThe Role of Accenture

12th Annual NFDA Retreat & ConferenceBill Fry, Senior Manager, Accenture

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Agenda

Background on Accenture and our Team Program Management Scope Transition from National Service Provider (NSP) to

Program Manager (PM) and Production and Technical Services Contractors (PTS).

Review of PM Tasks

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Internal Investments $770 million in training $300 million on R&D

Recognition Recognized by IDC as the worldwide leader in

Systems Integration Services Ranked No. 1 in Information Technology Services on

Fortune’s list of most admired companies for 4th straight year

Named No. 1 on the “Global Outsourcing 100” by the International Association of Outsourcing Professionals

Investments and Recognition

186,000 professionals 49 countries

A network of more than 40 delivery centers globally

Serve all 15 Federal cabinet-level agencies

Serve 94 of the Fortune Global 100, two-thirds of the Fortune Global 500

Accenture: Committed to innovation & collaboration

Accenture

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87Eighty-seven legacy US Army systems replaced with single financial system

8 million Eight million New York City residents can connectmore easily withlocal government

50%Fifty percent of the world's mail is processed by Accenture systems

4 out of 5Four out of five taxpayers in Singapore file their tax returns electronically using award-winning system

1One citizen ID card to replace five different forms of identification for Portuguese citizens

98%Ninety-eight percent of all Irish imports and exports processed through online customs system

700Seven hundred business processes reengineered into modern, integrated supply chain at Defense Logistics Agency

24 millionTwenty-four million US students served through grants and loans supported by Accenture systems

116One hundred and sixteen US airports to install 10-print fingerprint solutions to increase homeland security measures

Accenture Public Service – At a glance

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National leader in strategic communications

FEMA Individual Assistance Program

Louisiana Road Home Program HAZUS-MH Workshops

Extensive experience with Map Mod production

Innovative research and services in the field of water science and engineering

Global engineering services provider for UNESCO, the World Bank, and the World Meteorological Organization for flood management programs

Provider of technical expertise to state and federal agencies

Support for FEMA’s Hazard Mitigation Assistance Unified Rule and GAP Analysis Programs

Trotter Consulting

The McCurry Group

Doug Howenstein, PMPProgram Manager

Abe Sachs, PMPProject Director

Bill Fry, P.E.Stakeholder

Working Group Lead

Sarah ArmstrongOutreach Team Lead

Doug Sargent, PMPBusiness Architect

Erin CampbellIntegration Team Lead

Program Management: Accenture

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5 Basic Task Areas

1. Risk MAP general program management services

2. Establish Mutually Beneficial Partnerships

3. Provide Regional Program Management Support

4. Establish National Risk MAP Outreach Strategy

5. Implement Business Architecture for Risk MAP

Program ManagementWhat we do

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Transition of NSP to PM, PTS

•Metrics

•Outreach

•Production

•Technical issues

•Policy issues

•Community issues

•CTPs and IDIQs

•Partnering

•Relations with Regions

National Service Provider

Metrics:Responsible for ensuring regional PTS applies and supplies metrics. Participates in review of metrics.Outreach:Delivers outreach processes, messages and tools to region for use by staff and PTS. Production: Tracks production, cost, and schedule metricsTechnical issues:Oversees and escalates issues of significance to ensure PTS solution is timely and respects policy. Attends key meetings on issues.Policy issues:Directs resolution of policy issues arising within the region..Community issues: Guides contractors on issues of program significance.CTPs and IDIQs:Oversees applications of metrics and outreach. Assists in resolution of non-technical issues.Partnering:Directs actions and efforts to create effective partnerships. Develops coordination and communication tools.Relations with Region:PM responsibility of “keeping the regional happy” through sound execution of their responsibilities and good partnering efforts

PM –TOMORROW PTS - TOMORROW

Metrics:Supplies metrics to MIP and other routes, and “owns the data”.Outreach:Performs most outreach to communities and regional stakeholders. Production:Full map and other products production responsibility. Maintains and delivers metricsTechnical issues:Resolves technical issues through standard chain of command.Policy issues:Supplies necessary information to liaisons for broader communication and coordinationCommunity issues:Deals with virtually all community technical issues.CTPs and IDIQs:Responsible for resolution of technical issues. Reports to RL on results.Partnering:Serves as a good partner under RL directionsRelations with Region:PTS shares responsibility of “keeping the regional happy” through sound execution of their responsibilities and good partnering efforts

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Steady State

Enable People

Knowledge Transfer

PlanTransfer

Manage Communications

Plan Transition

• Define Transition Plan• Governance, quality/metrics approach, and acceptance criteria

• Staff Key Personnel day 1• Integrate employees and contractors

• Integrate best practices gradually

• Assess skills, processes, procedures

Implement Technology and Work Environment• Establish facility, hardware, tools,

network, and security

• Collaborate (documentation, discussions, demonstrations)

• Independent service delivery

Manage Transition Program

Gather Inputs

ShadowKTA • Knowledge Transfer Assessment

• Manage stakeholders and communications channels

• Collect documents

• On-the-job training• Program Management• Enterprise Business Architecture• Outreach and Communications• Partnership Initiatives• Regional PM Liaisons

• Collaboration tools • Logical knowledge storage• Automated progress tracking

Accenture Rapid Transition Suite(Enabler)

Accenture’s holistic transition approach enables rapid mobilization and an efficient transfer of knowledge and infrastructure from the NSP to Accenture

Transition Overview

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Risk MAP Program Management

#1: Accenture will provide services, oversight and reporting for activities across the Risk MAP Program

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#1: General PM Services

Operations Services Reporting Earned Value Management Systems KPIs and Other Metrics Quality Assurance Measures and Oversight Issue and Risk Management General Business Consulting

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#2: Accenture will facilitate high levels of cooperation across the Risk MAP program contractors, FEMA, and with other Federal, State, and Local agencies and other partners

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#2: Partnerships

Universal Objective 1:“Provide a high level of cooperation across the Risk

MAP program contractors, ensuring that the Risk MAP program mission overrides the individual contractors preferences.”

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#2: Partnerships

Program Management OBJECTIVE 4FOSTER MUTUALLY BENEFICIAL PARTNERSHIPS: Strengthen

beneficial partnerships in order to … further the goals of Risk MAP.

1. Design, implement, and maintain a framework that collects information on the effectiveness of partnerships.

2. Ensure that the Risk MAP products resulting from partnerships are complementary, not duplicative.

3. Collaborate with partners to improve the understanding and use of risk information at all levels and encourage action.

4. Verify requirements for enhancements to proven methods or development of new methods that provide support to partners to include policies, procedures, guidelines, and training for Risk MAP.

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Risk MAP Program Management

#3: Accenture will improve efficiencies and assist the regional mitigation leadership operate the Risk MAP program and resolve issues across PTS, CTP, and IDIQ contractors

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Regional Liaison: To support Regional Mitigation Directorate program management in delivering real products and achieving goals of the Risk MAP program

Currently one PM Regional Liaison is authorized for each region.

Regional Liaisons hold a variety of skills to form a unique group to support each region yet provide synergy and improvement nationwide

Programmed to be co-located with region.

#3: Regional Assistance

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Enhance coordination and communication between the FEMA Regions, FEMA Headquarters, and the contractor Regional Support Center (RSCs)

Leverage and share Risk MAP product, process, and policy best practices across Regions, while tailoring to each Region’s unique requirements

Assist in the identification and resolution of technical & programmatic conflicts utilizing knowledge and experience based on national exposure to similar issues

Implement metrics systems and results, including risk analysis at regional level

#3: Regional Assistance

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Support outreach teams to deliver outreach tools, training, and analysis

Support the utilization of MIP, MHIP, and other Production and Planning tools

Enhance the partnership of all Risk MAP stakeholders Support of CTPs, IDIQ contractors, and other Risk MAP

service providers and their products with non-technical needs

Assist with identification, inclusion, and integration of multi-hazards into Risk MAP

Support RMC to RSC transition

#3: Regional Assistance

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#4:Risk Communications/Outreach for the Risk MAP Program

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Reviews• Existing Qualitative and Quantitative Research• Literature• Media

Knowledge Transfer • Baker/Map Mod Background

New Research• Qualitative and Quantitative

Internal Communication• Planning

#4: Outreach and Communications

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Regional Dialogues• Interviews

Planning• Using all

elements • National &

Regional Strategies

#4: Outreach and Communications

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#4: Outreach and Communications

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#4: Outreach and Communications State and local

representatives General Public Lenders Insurance Agents Realtors, Homebuilders Environmental Groups Engineers Surveyors

Planners Flood Insurance Policy

Holders Other Federal Agencies Congress OMB

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#4: Outreach and CommunicationsReaching Stakeholders Conferences Media Relations Community Meetings Partnerships Web 2.0 Other

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Risk MAP Program Management

#5: Implement Business Architecture• Keep the Risk MAP program focused on achieving the end

goal• Guide the development of IT systems and products, manage

needs, and assist in prioritizing, planning, and sequencing program activities

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#5: Business Architecture

Risk MAP requires a well structured, clearly understood framework that:

• Ensures appropriate levels of accountability and responsibility• Helps people know where they ‘fit in’ within the program• Provides processes, systems and tools to allow for escalation of

risks, issues, and decisions to appropriate levels of accountability within the organization

In order for FEMA HQ, FEMA regions, and Risk MAP contractors to be successful, we are clearly defining the following:

• Roles and responsibilities• Decision making processes • Interactions/communications mechanisms to clarify who interacts

with who, when, why, and how

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#5: Business Architecture

Regional DivisionDirectors†

Regions

Regional Branch Chiefs†

Regional Staff

Directorate & Division Leadership

Risk AnalysisLeadership

Program Managers

Senior Leadership

FEMA HQ Contractors

Project Executives

Program Support

Governance Structures

•Executive Steering Group*

•Risk MAP Executive Board•JPR*•Contractor Coordination*

•Program Council•Contract Council•IPTs*

•Stakeholder Working Group*•Partnership Framework*Communities, Partners & Stakeholders

* Includes Regional participation† A subset of this group

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Timeline

Risk MAP CDS Operations

Risk MAP PM OperationsPM Transition

CDS Transition

PTS Mobilization

Regional PM Deployment

Jan 2

009

Feb 2

009

Mar 20

09

Apr 20

09

May 20

09

Jun 2

009

Jul 2

009

Aug 20

09

Sep 20

09

: Contract Award Date

PTS Transition Risk MAP PTS Operations

: Transition Complete

Solution Definition

Capability Development and Deployment

Dec 20

08

Core Services Transition

Multi-Year Planning

Initial Enterprise Architecture Complete

Baking the Risk MAP Solution Complete

Risk MAP Multi-Hazard Identification Plan Released

TRANSITION

SOLUTION DEFINITION AND IMPLEMENTATION

MULTI-YEAR PLANNINGSubmit MIP Sequencing Tool Business Rules

Transition Complete

Transition Complete

Transition Complete

Transition Complete

RMC Transition

09 Production Ordering