RISK MANAGEMENT SOFTWARE RL SOLUTIONS 6 (AKA: RL6) FOR REPORTING INCIDENTS/OCCURRENCES/EVENTS

AND

CUSTOMER COMPLAINTS AT ALL PROMEDICA FACILITIES

USE RL6 TO:

• Report ANY unexpected patient, visitor, employee, volunteer, student, medical

staff, or vendor event.

• Report all events whether an injury occurs or not. Remember near misses are

as important to track as injuries.

• Report any complaint from a patient or visitor.

IMPORTANCE OF REPORTING ALL EVENTS?

• ProMedica is working hard to become a High Reliability Organization (HRO)

which will increase the safety for all patients and employees.

• In order to become a HRO, ProMedica needs to have accurate and consistent

data about ALL events (Near or Actual) that happen. These events will be

analyzed for process and system issues so we can improve.

• This means it is CRUCIAL that everyone identify and report ALL EVENTS.

EASY TO USE

• This ease of use should lead to INCREASED reporting of events

• Increased reporting will give ProMedica more data to use in our SAFETY

EFFORTS

WHERE IS RL6 LOCATED?

• Anyone (employee and non-employee) with access to myProMedica can use RL6

• The RL6 links will be on the Applications Tab on myProMedica and will read

• Downtime reporting. Please ask a staff member to guide you if the computers

are not working.

• Check the box to report anonymously

• RL6 does not identify the submitter or the IP address of the computer

REPORTING ANONYMOUSLY

HOW TO USE RL6

• The reporter will select the icon (such as fall ) that match the event or

complaint to be reported and the correct form will open.

• As selections are made in the form, additional selections will open to help

assure needed information is provided.

• Once the report is completed and submitted, it is electronically routed to

additional individuals for follow-up and tracking.

Complaints and Compliments are reported using a

special icon labeled “Feedback”.

COMPLAINT Management

FOR EMPLOYEE EVENTS (INCLUDING STUDENTS/FACULTY):

• “EMPLOYEE EVENT” is a special icon regardless of the cause of event

(fall, needle stick, etc)

• For reporting an employee event, with or without actual injury, be sure to

select the “employee event” icon.

• DO NOT USE fall, infection, etc. for EMPLOYEE events. You will be unable

to complete the report since “Employee” is NOT a choice for “Type of

Person Affected/Involved” when using the other icons.

WHEN DONE, YOU WILL NEED TO LOG-OUT OF THE RL 6 PROGRAM

• Log-out when you are ready to leave the

program

• To log-out, click on the “Logged in as….”

at the top right corner of the screen.

• Select Logout from the drop down options.

WHAT IS THE DIFFERENCE BETWEEN "LOGOUT" AND "EXITING" FROM RL6?

• “Exiting” is the abrupt termination of the application. NEVER exit the system

by clicking on the X in the upper right corner of the browser's window.

• This can cause the report you just worked on to go into a 'file lock'. A report in 'file lock'

is not accessible until a System Administrator unlocks it.

• REMEMBER ALWAYS LOG-OUT when leaving the RL6 Software.

•

THANK YOU!

• Thank you for your careful attention to risk and complaint

reporting so we can continue to improve our SAFETY focus.