Rise of E-Commerce April 10, 2015

Trends and Behaviors Across Borders

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© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 2

Asia Pacific expected to lead all regions in

e-commerce sales

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© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 3

The “flex shopper” emerges worldwide in today’s

multi-channel, multi-device world

• Ruthlessly efficient, switching retail channels

and devices to best suit personal

convenience when researching, purchasing

and receiving goods

• Information and control are paramount

• Adoption rate of technology and how

shoppers apply it to their shopping process

vary by region

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.

© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 4

Consumers in Asia are the least satisfied with their

online and in store shopping experiences

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© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 5

Asia Online Shopper: Trendsetter Style

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© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 6

Despite the growth of m-commerce, consumers are

still experiencing mobile adoption issues

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© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 7

Alternate delivery locations are on the rise

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.

© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 8

Discover where retailers can ACT

• Findings from the study reveal three areas along the full “path to purchase”

where retailers can ACT to create a more satisfying experience and drive

repeat business

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.

© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 9

The UPS® Asia network at a glance

Australia

India

China

S. Korea

Japan

Singapore

HongKong

Vietnam

Thailand

Malaysia

Taiwan

Philippines

Indonesia*Principal locations displayed

Key UPS Hubs

UPS Air Hubs

UPS Package Operations*

UPS Supply Chain Solutions Sites*

Thank you