Rinnai Touch Wi-Fi

PowerPoint PresentationRinnai Touch Wi-Fi Product Release Notes Ver 1.0 March 2019
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Rinnai Touch Wi-Fi - Overview • Operates your climate system from anywhere with an internet connection
• Operates Rinnai & Brivis Ducted Gas Heaters, Evaporative Coolers and Add-On
Cooling (Dual Comfort) systems which have a Wired Networker Controller
• Remote Access (Router Mode) & Optional Direct Access (Home Direct Mode)
• Adjust Mode, Temperature - both Single and Multi Temperature (Adaptive
Zoning & Zone Plus, where fitted), and Evap Cooling Fan Speed
• Portrait and Landscape orientation
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User Interface • Designed to replicate the look, feel and intuitive functionality of the Networker NC-7 Touchscreen Controller
3 Gas Ducted Add-On Evap Cooling
ZonePlus: Single Temperature Set Point
What’s in the Box?
Installation Manual
Screws, Plugs & Mini Screwdriver
Existing Wired Controller:
System Requirements (for Remote Access):
• Working Wireless Wi-Fi connection: 802.11b/g/n @ 2.4GHz only
• Security: WPA2 and Internet service, or mobile connection
• Home internet service
Wi-Fi Module for Internal Use Only:
• Recommended to be within 10m of home router (when Configure for Router Mode)
GPO for Wi-Fi Module Power Pack – used as follows:
• NC-7 Touchscreen: only required when climate system has four (4) NC-7 Touchscreens connected
• NC-3 and NC-6: always required 5
Typical Hardware Installation
6Please refer to detailed instructions in the Installation Manual.
Connecting and Navigating the App • Download the latest Rinnai Touch Owner’s Manual from the Rinnai website
• Download the Rinnai Touch App from the Apple Store or Google Play
• Open the App and configure it following the prompts
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• The Wi-Fi Module can operate in two ‘Network Modes’.
1. Router Mode – When connection to the Wi-Fi Module is via the home router, either inside the home or outside
the home via the internet (cloud). This mode allows for multiple users.
2. Home Direct Mode – Direct connection to the Touch Wi-Fi module (without a home router) only from inside
the home. This mode does not allow for multiple simultaneous user access to Networker system.
• Backward compatibility
• Retrofit opportunities for past installations with NC-3, NC-6 or NC-7 Touchscreen Wired Networker Controllers
• Includes Brivis Classic Systems with a Wired Networker Controller using either a 519 or 539 Analog to Digital
Interface Board
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FAQ’s • Please refer to the Owner’s Manual - Connecting and Navigating the App, for a comprehensive list of FAQs.
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Resources • Electronic resources embedded within this document – double click icon to open.
Rinnai Touch Wi-Fi Kit Flyer
Rinnai Touch Wi-Fi Kit Installation Manual
Rinnai Touch Wi-Fi Kit Owner’s Manual
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Introducing the new Rinnai Touch App, allowing you the ultimate comfort and control of your gas ducted heater, evaporative or add-on cooling system. Utilising your home Wi-Fi network you can now control your Rinnai and Brivis systems from almost anywhere!
Rinnai T uch
existing Gas Ducted Heaters, Add-On Cooling and Evaporative Cooling systems which have Wired Networker Controllers (see compatibility table below)
• Wi-Fi control compatible with both IOS and Android smart devices
• Utilises existing home Wi-Fi network or mobile network.
• Multi user - total control for everyone
rinnai.com.au
Compatibility* YES NO
Gas Ducted Heating Add-On Cooling Evaporative
Cooling
On/Off • • •
Working Wireless Wi-Fi connection
Home System Requirements 802.11b/g/n @2.4GHz (Security: WPA2)
Mobile Device iOS 8 and Android 4.4 (API 15) or higher
Please consult you local specialist dealer for more information.
+Where fitted
*Depending on your system, there may be some display limitations on your smart device.
With our policy of continuous improvement, we reserve the right to change, or discontinue at any time, specifications or designs without notice. Pictures for illustrative purposes only.
charlesb
APPLY MODULE IDENTIFICATION LABEL
Rinnai 3 Touch Wi-Fi Kit IM
Congratulations on the purchase of a Rinnai Touch Wi-Fi Kit that is compatible with Rinnai and Brivis home comfort systems, specifically Ducted Gas Heating, Dual Comfort (Add-On Refrigerated Cooling) or Evaporative Cooling systems with Wired Networker Controller.
Important Note Read this manual carefully before installing or operating your Wi-Fi Module. Make sure to save this manual for future reference. For reliable connection to the Wi-Fi module, router firmware and smart device software should be the latest version. Terms and Conditions The Terms and Conditions are available when downloading the Rinnai Touch App used to connect with the Wi-Fi Module. Please read these carefully before proceeding. Disclaimer IMPORTANT NOTICE: This document is a guide only. Laws, regulations and industry standards can vary between States and Territories. Accordingly, this guide must be read in conjunction with, and subject to, all laws, regulations and industry standards applicable in the State or Territory in which the products are installed. You must ensure that the installation of the products will comply with those laws, regulations and standards, and that the products recommended to customers are fit for the purpose for which they are intended. Privacy Notification Rinnai Australia Pty Ltd will collect personal information when warranty and maintenance registration forms are completed.
This personal information is collected under the guidance of the Privacy Information Protection Act 1998. The purpose of collecting this information is to:
• process customer requests for us to provide service activities;
• register purchases of equipment for warranty;
• register requests for a survey/quotation for heating, ventilation, and air conditioning goods and services.
The intended recipients of the information are:
• employees of Rinnai.
• federal and state governments who may require the information for administration purposes.
While the supply of the information is voluntary, if our customers cannot, or do not wish to provide the information sought, the company may not be able to provide the services requested. If information has already been provided, an application can be made for access or amendment of that information, or to request that it not be used. Customers have a right of access to, and correction of, the information concerning them in accordance with the relevant procedures under the Act. Enquiries concerning this matter can be addressed to the Business Practices Officer using the “Contacts” on page 20.
With our policy of continuous improvement, we reserve the right to change, or discontinue at any time, specifications or designs without notice. Pictures for illustration purposes only. All rights reserved. No part of these documents may be used in any way or form without prior written consent from Rinnai Australia Pty Ltd. ™ iOS is a trademark of Apple Inc. ™ Android is a trademark of Google LLC.
Table 1. Definitions
Abbreviation Description
N-BW2 N-BW2 Networker Bridge (Wi-Fi Module) SSID Service Set Identifier WPA Wi-Fi Protected Access TCP Transmission Control Protocol AP Access Point MTSP Multi-Temperature Set Point STSP Single Temperature Set Point N-PM1 Zone Plus Power Module NC-3 Networker Controller (pre 2010) NC-6 Networker Controller (from 2012) NC-7 Networker Touch Controller NT-1 Networker Remote Temperature Sensor
Shall Indicates a mandatory requirement of this manual. Should Indicates a recommended requirement of this manual. Any deviations from these instructions may, at the discretion of the manufacturer, void the warranty. As a result, the customer and/or installer may be charged a fee for non-product warranty related call outs. Also note that failure to comply with these instructions may preclude company service personnel from being able to service the device.
GLOSSARY Default Access Point (AP) state. All N-BW2 Wi-Fi Modules are defaulted to this state when first powered on. When in this state only the Wi-Fi configuration mode is allowed. The default Access Point is the software state of the Module out of the box. Pressing and holding the AP button while the module is switched on will force the Wi-Fi Module to operate at these factory settings. Home Direct In this state the N-BW2 Wi-Fi Module operates as an access point which can be associated with the SSID and WPA passphrase defined by the user. When operating in this state a network router is not needed to access the Networker system. By default the N-BW2 Wi-Fi Module will operate in the Networker system access mode. Once configured, re-configuration of the N-BW2 Wi-Fi Module can only be performed by placing the module into its Default Access Point (AP) state. Router Mode In this state the N-BW2 Wi-Fi Module associates with a router, the SSID and WPA passphrase configured to match that of the router. This is the most common state the Wi-Fi Module operates in. By default the Wi-Fi Module will operate in the Networker system access mode but can revert to the Wi-Fi configuration mode. Once configured, re-configuration of the N-BW2 Wi-Fi Module can only be performed by placing the module into its Default Access Point (AP) state.
WARNINGS AND IMPORTANT INFORMATION
IMPORTANT
READ ALL INSTRUCTIONS BEFORE USING. Always comply with the following precautions to avoid dangerous situations and to ensure optimum performance. Failure to carefully read and follow all instructions in this manual can result in equipment malfunction, property damage, personal injury and/or death. DANGER: Indicates an imminently hazardous situation which, if not avoided, will result in personal injury or death. WARNINGS: Indicates a potentially hazardous situation which, if not avoided, could result in personal injury or death. CAUTIONS: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury or damage to the appliance. It may also be used to alert against unsafe practices.
WARNING
WARNING. The Rinnai Touch Wi-Fi Module is supplied with a 12V DC Plug Pack Socket if required. Only this power supply must be used. The Module must be installed indoors only. Installation must be performed by a qualified person and in accordance with local and national wiring laws. The Module is NOT intended for use by persons (including children) with reduced physical, sensory or mental capacities, or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. If any cables are damaged, they shall be replaced by the manufacturer or its service agent or similarly qualified person in order to avoid a hazard. Stranded conductors shall not be consolidated by lead-tin soldering where they are subject to contact pressure.
1.0 TABLE OF CONTENTS
1.0 Hardware Installation 7
1.3 Specifications ...............................................................7
4.2 Securing the Wi-Fi Module ........................................11
4.3 Electrical Control Wiring ............................................11
5.0 Wi-Fi Module Unique Identification Labels 15
6.0 Powering On 16
8.0 Warranty 19
1.0 HARDWARE INSTALLATION 1.1 KIT CONTENTS • N-BW2 Wi-Fi Module
• 12V DC Power Pack
• Screws, Plugs and Mini Screwdriver
• Unique Module Identification Labels
• This installation manual (must be retained by the home owner).
1.2 COMPATIBILITY AND REQUIREMENTS Product Compatibility
Home Comfort Systems: Rinnai/Brivis Ducted Gas Heating, Dual Comfort (Add-On) or Evaporative Cooling system.
Existing Wired Networker Controller
Home System Requirements
Mobile Device
1.3 SPECIFICATIONS • Standard: IEEE 802.11b/g/n
• Antenna Type: Internal
• Frequency: Wi-Fi 2.4GHz
• Minimum & Maximum Operating Temperature Range: 0°C to 70°C
• Operating Relative Humidity: 10%–85%
• Power Input: DC 12V/300mA
• Location: Wi-Fi Module shall be within 10m of wireless router where applicable.
2.0 MODULE OVERVIEW Figure 1. Operating Indicator (front view)
PWR BUS WIFI SER
1 2 3 4
PWR AP LNK 5
6 7 8 109
Table 2. Operating Indicators
2 BUS Networker system communication indication
3 Wi-Fi Wi-Fi module operation indication
4 SER Not used
REAR VIEW 5 USB Not used
6 Plug Pack Socket 12V DC
Supplied in the kit is a power adaptor which steps down the supplied voltage from 240VAC to 12V DC. The 12V DC terminal end inserts into the ‘Plug Pack Socket’ on the Wi-Fi Module. In NC-7 based systems if three or less NC-7 Touch controllers are installed the power adaptor is not required.
7 PWR The Power ON/OFF button isolates power to the device, disabling system control through the App. The DC power supplied from the TW1 & TW2 terminals on the Wi-Fi module is not impacted from this power isolation.
8 AP This button allows the Wi-Fi Module to be forced to its Default AP State. To do this follow the procedure as outlined below. 1. Switch Power OFF to the Wi-Fi Module 2. Press the AP button. 3. While pressing the AP button, switch power ON to the Wi-Fi Module. 4. Keep pressing the AP button until the Wi-Fi LED flashes orange.
9 Networker NC-7 Touch Connection
When three or less NC-7 Touch controllers are installed the loom supplied with the Wi-Fi kit provides both the power and communication connections. One end of the 20m loom connects to the ‘Touch Connection’ socket on the Wi-Fi Module and the other to a spare socket on the NC-7 Interface Module in Figure 4 on Page 12.
10 2-Wire Bus Connections
The 2-wire bus connection terminal block facilitates 2-wire bus connection of heating/cooling appliances, NC-3/NC-6 Networker controls and NT-1 Sensors.
3.0 PRE-INSTALLATION The following sequence of tasks will assist with configuration and installation of your Wi-Fi module.
1. Position the Wi-Fi Module and install in accordance with Section 4.
2. Affix the loose supplied Unique Identification Label onto the backing plate of the Master Networker Controller. See Section 5.
3. Turn power onto your system.
4. Download the latest Rinnai Touch Owner’s Manual from www.rinnai.com.au.
5. Download the Rinnai Touch App from the Apple Store or Google Play.
6. Launch the App and follow the prompts to install.
4.0 INSTALLATION 4.1 WI-FI MODULE LOCATION The Wi-Fi Module shall be positioned in a waterproof environment within 10m of your wireless router (where applicable) to ensure reliable communication. If this distance is more than 10m the transmitting signal may be predisposed to interruption. Please consult your installer in the first instance if this issue is identified. The environment must not exceed a temperature of 70°C and relative humidity of 85%.
IMPORTANT
The Wi-Fi Module MUST NOT be installed inside any appliance cabinet as this will adversely affect the Wi-Fi connection.
4.2 SECURING THE WI-FI MODULE With the supplied screws secure the Wi-Fi Module backing plate to a truss within the ceiling or joist beneath the floor. Figure 3 shows the recommended orientation of the Wi-Fi Module backing plate and Wi-Fi Module.
Figure 3. Mounting Wi-Fi Module
NOTE
We recommend mounting to backing plate once configuration is complete. As once mounted, removal may be difficult.
R innai
R innai
Secure screws
Backing Plate
4.3 ELECTRICAL CONTROL WIRING Use “Figure 4. Control Configuration” on page 12 to determine the power requirements and control wiring configuration for your system.
Once completed, with all power OFF to the system, connect the Wi-Fi Module as shown in Figures 5, 6 or 7. Once wiring of the system is complete the power should be turned ON in the below sequence:
1. 506 or 516 Zone Module (if connected)
2. Ducted Gas Heater, Evaporative Cooler or Add-On
3. N-PM1 Power Module (if connected)
4. Wi-Fi Module
NOTE
Every system must have at least one NC-3, NC-6 or NC-7 Master Controller. Other connected devices may include NC-3, NC-6, NC-7 and NT-1.
Figure 4. Control Configuration
YES
The Wi-Fi Module requires a power-point for the 12V DC plug-pack
provided.Communication is via figure-8 cable connection to the 2-wire bus
connections on the Wi-Fi Module. (Fig 5)
YES
NO
The Wi-Fi Module requires NO power-point as the spare port of the NC-7 Interface
Module can be used for power and communication with the device using the
4-way cable provided.(Fig 6)
The Wi-Fi Module requires a power-point for the 12V DC plug-pack
provided.Communication is via figure-8 cable connection to the 2-wire bus
connections on the Wi-Fi Module. (Fig 7)
NO
Figure 5. Up to two NC-3 or NC-6 controllers
NOTE
Appliance
Wi-Fi Module
(field supplied GPO)
NOTE
TW 2
TW 1
NC-7 Networker Controller
ZONES
TW 2
TW 1
Wi-Fi Module Power Transformer 12V DC 1.5m loom
(supplied)
HEAT
NOTE
5.0 WI-FI MODULE UNIQUE IDENTIFICATION LABELS The Touch Wi-Fi Kit contains three identical labels unique to the Wi-Fi Module.
• Label 1: Affixed to the Wi-Fi Module.
• Label 2: Affixed to the front cover of this Installation Manual (home owner to retain for future reference).
• Label 3: It is recommended that this label be affixed to the backing plate of the Wired Networker Controller configured as the Master.
6.0 POWERING ON After you power on the Wi-Fi Module you will see various coloured indicators flashing.
Table 3. Operating Indicators Operating Indicators Colour Indication Description
PWR
Orange Flash Fast Continuous Primary module is saving operational/configuration settings to memory.
Solid Primary module is clearing the configuration settings to their default values.
Green Flash Fast Continuous Primary module is loading configuration settings from memory. Solid Primary module is idle (indicates power on).
BUS Networker system communication indication Green Flash Once When a Networker System communication packet has been received.
Wi-Fi
Orange
Flash Fast Continuous Wi-Fi Module is saving configuration settings to memory. Wi-Fi Module is configuring itself for Default AP state operation due to AP push button being pressed (on power up).
Flash Slow Continuous Wi-Fi Module is in the Default AP state with no client associated with it. Flash Once Wi-Fi Module is in the Default AP state and a packet transfer has occurred.
Flash ‘N’ Times Repeatedly Wi-Fi Module has experienced a fault, the number of flashes indicates the fault. Refer to Table 4.
Solid Wi-Fi Module is waiting for switch over to the Default AP state after being in the Router Mode with no connection to the named router occurring for 3 minutes.
Green
Flash Fast Continuous Wi-Fi Module is loading configuration settings from memory.
Flash Slow Continuous Wi-Fi Module is in the Home Direct Mode with no client associated with it OR in the user configured Router Mode and not associated with the named router.
Flash Once Wi-Fi Module is in the Home Direct/Router Mode and a packet transfer has occurred.
Solid Wi-Fi Module is waiting for switch over to the Default AP state after being in the Router Mode for at least 3 minutes without being able to connect with the named router.
7.0 WI-FI MODULE ERROR CODES The Wi-Fi Module error codes will not disrupt operation of your appliance and may clear after some time. This error will remain visible on your App or Networker until your Wi-Fi Module resumes operation. Table 4 details the error number, description, flashes and corrective action. If you are unable to resolve the issue and if the problem persists contact Rinnai.
Table 4. Error Description
Wi-Fi Operating Indicator Flashes Description Corrective Action
Error Code 50 1 No configuration data detected. Replace the Wi-Fi Module.
Error Code 51 3 Wi-Fi Module configuration error. Check SSID/password entry otherwise replace the Wi-Fi Module.
Error Code 52 3 Wi-Fi Module connection error. Cannot connect to assigned router after 30 seconds.
The Wi-Fi Module will try to connect to the assigned router for 3 minutes. After 30 seconds if the assigned router is not located this error code is registered. Check router and check distance between router and Wi-Fi Module.
Error Code 53 N/A The Wi-Fi Module has been forced to operate in its Default AP State because the assigned router could not be located.
This is the code to look for when the customer has changed their router. The Wi-Fi Module will operate in this mode for 2 minutes before switching back to trying to connect to the assigned router.
Error Code 54 N/A
The Wi-Fi Module has been forced to operate in its Default AP State because it is yet to be configured.
This is the code to look for when the customer has not configured their Wi-Fi Module yet. As such it will operate indefinitely in AP mode using its default SSID/password combination. There is no access to the networker system when in this mode.
Error Code 55 4 Internal type 1 communication error.
This error will not allow the Wi-Fi Module initial configuration or system access in-house. If problem persists replace the Wi-Fi Module.
Error Code 56 5 Internal type 2 communication error.
This error will not allow system access in-house. If problem persists replace the Wi-Fi Module.
Networker Error Code
Wi-Fi Operating Indicator Flashes Description Corrective Action
Error Code 57 2 Remote access error: Security type 1 error.
This error will not allow system access out of house. If problem persists replace the Wi-Fi Module.
This error will not allow system access out of house. If problem persists replace Wi-Fi Module.
Error Code 59 6 Remote access error: Server type 1 configuration error.
Error Code 60 7 Remote access error: Server type 2 error.
Error Code 61 7 Remote access error: Server type 2 connection type 1 error.
NOTE: Some of these error codes will only display once the App has been downloaded and correctly configured.
8.0 WARRANTY WARRANTY: Rinnai Touch Wi-Fi Kit
This product is warranted for a period of one (1) year from the date of purchase, in accordance with the Terms and Conditions of Warranty detailed below.
IMPORTANT – TO BE READ IN CONJUNCTION WITH THE TERMS AND CONDITIONS OF WARRANTY
• The fitness for purpose of the Wi-Fi Kit and ensuring suitable Wi-Fi connectivity is the sole responsibility of the Qualified Installer and or Purchaser.
• The Wi-Fi Kit must be installed by a suitably Qualified Installer in accordance with local and national wiring codes, otherwise the warranty will be void.
• Always refer to the Installation and Owner’s Manuals to ensure the correct installation and operation procedures have been followed.
• The Wi-Fi Module is to be installed indoors only; warranty excludes damage caused by the elements such as rain, wind, lightning, or harmful environmental conditions.
• Warranty on the Wi-Fi Kit is separate from the warranty on associated appliances, equipment and ancillary components.
• Before placing a warranty call, refer to the Troubleshooting Guide or FAQs listed in the Owner’s Manual ‘Connecting and Navigating the App’ to assist in finding a resolution.
• For further information go to the Rinnai website, www.rinnai.com.au and follow the Wi-Fi links.
B064749 20 Touch Wi-Fi Kit IM March 2019
CONTACTS
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best service on your Rinnai appliance. If your appliance requires service, please call our National Help Line.
With our policy of continuous improvement, we reserve the right to change, or discontinue at any time, specifications or designs without notice.
Australia Pty. Ltd. ABN 74 005 138 769
100 Atlantic Drive, Keysborough, Victoria 3173
P.O. Box 460, Braeside, Victoria 3195
AU45204
Product Sales & Service National Help Line
Tel: 1300 555 545* Fax: 1300 555 655 *Monday to Friday, 8.00am to 5.30pm EST
For further information visit www.rinnai.com.au or email [email protected]
charlesb
OWNER'S MANUAL Connecting and Navigating the App
T UCH APP
TABLE OF CONTENTS
Information on Network Mode Selection The Wi-Fi Module can operate in two Network Modes.
1. Router Mode – When connection to the Wi-Fi Module is via the home router, either inside the home or outside the home via the Cloud (internet). This mode allows for multiple users.
2. Home Direct Mode – Direct connection to the Wi-Fi Module (without a home router) only from inside the home. In this mode multiple devices cannot access the Networker System simultaneously.
INITIAL SETUP • Ensure you have a compatible Wired Networker Controller. • Make sure your Rinnai Touch Wi-Fi Module is installed and operational. • Make sure your heating and cooling appliances are powered up and working. • Make sure you have switched your smart device (eg. mobile phone) to Wi-Fi mode and that you are in range of
the Wi-Fi Module and your home router if you have one. • Have your unique Wi-Fi Module identification label on hand prior to connecting to the Rinnai Touch App (located
on the Wi-Fi Module, the front cover of the installer manual or on the back of the Master Networker Controller). NOTE: Depending on your system configuration, there may be some display limitations on your smart device. See FAQ's.
Initial Setup ...................................................................................2
Downloading the Rinnai Touch App ..............................................3
Configuration .................................................................................4 Configuring your Wi-Fi Module 4 Operating System - Connecting to the Wi-Fi Module 4 Router Mode Option 6 Home Direct Mode Option 7
App Essentials ...............................................................................8 Navigating the App 8
FAQ’s ............................................................................................ 12
Rinnai 3 Rinnai Touch App OM
COMPATIBLE WIRED NETWORKER CONTROLLERS NC-3 & NC-6 NC-7 Touch Screen
NC-1 NC-2 & NC-4
DOWNLOADING THE RINNAI TOUCH APP Below are the QR codes to download the Rinnai Touch App from either the Apple Store or Google Play. For Android users, scan QR Code A, for iOS users (iPhone, iPad, etc.) scan QR Code B. If unable to scan the QR code visit an App store and search ‘Rinnai Touch’ to locate and download it.
QR Code A - Android QR Code B - iOS
When the Rinnai Touch App is launched for the first time the Wi-Fi Module must be configured to either Router Mode or Home Direct Mode.
ZONES
CONFIGURATION
Configuring your Wi-Fi Module Before proceeding with the ‘Router Mode’ configuration process of your ‘Touch Wi-Fi’ Module your router firmware and smart device software should be updated to ensure Wi-Fi operation is reliable. On launching the Rinnai Touch App an attempt is made to connect with the Wi-Fi Module. Failure to connect results in the option to configure the Wi-Fi Module. The process is identical for both the iOS and Android operating systems. However, the individual screen shots may differ slightly between the operating systems.
Operating System - Connecting to the Wi-Fi Module
The option to configure the Wi-Fi Module appears with the screen illustrated in Figure 1.
Figure 1. Option to Configure N-BW2 Connection Settings
Figure 2. Scanning/Entering Default AP SSID/WPA Password
CONNECTION NOT FOUND
OR
Please check your network connection and try to CONNECT again
CONNECT CONFIGURE
Manually enter the details below
Locate the sticker either on your device or on the accompanying card and scan the QR code on the
sticker
PREVIOUS NEXT
Rinnai Example1
Example 1234
Pressing the CONFIGURE button brings up the screen illustrated in Figure 2.
This screen allows the QR code on the product label sticker to be scanned to extract the Default AP SSID/ WPA password combination.
If the QR code scan fails you can manually type in information from the identification sticker at the prompts.
Insert: Default Network Name Insert: Default Security Key
Pressing the NEXT button forces connection to the SSID entered/ scanned using the WPA password entered/scanned.
Figure 3. Connecting to the Wi-Fi Module Using Default AP SSID/WPA
Figure 4. Error Connecting Screen
You are prompted to try and connect again should connection to the Wi-Fi Module fail at this stage.
See Figure 4.
Please check your network connection and try to connect again.
NOTE NOTE
The Wi-Fi Module MUST be in its Default AP operating state for the connection to be established.
If this connection error persists then potentially the device has not been connected to the default SSID the Wi-Fi Module is operating with. You should proceed to connect to this SSID from the connection settings page of your device.
Successful connection to the Wi-Fi Module results in the display of the option screen illustrated in Figure 5.
This is where you select to operate in either Router Mode (default) or Home Direct Mode.
The remaining sections describe separately the Router Mode or Home Direct Mode options.
Figure 5. Network Mode Selection
NETWORK MODE SELECTION
To connect via your home internet Select Router Mode (recommended)
To connect directly without the internet when at home Select Home Direct Mode
Router Mode (Recommended) Home Direct Mode
NEXT
Router Mode Option
With the Router Mode option selected, pressing the NEXT button brings up the screen illustrated in Figure 6.
This screen is used to select your Wi-Fi network and enter your WPA password of the router the Wi-Fi Module is to be connected to.
Figure 6. Selecting Router SSID (Android and iOS)
CONNECT TO HOME NETWORK
To connect your Rinnai Touch Wi-Fi Device to your home network (2.4Ghz only) select it from the
available networks listed:
CONNECT TO HOME NETWORK
To connect your Rinnai Touch Wi-Fi Device to your home network (2.4Ghz only) select it from
the available networks listed:
Password
Once the router information is selected and/or entered, the NEXT button will be made available, which once pressed will bring up a screen prompting you to confirm saving settings to the Wi-Fi Module.
Once acknowledged settings are being saved.
Figure 7. Saving Wi-Fi Module/ Remote Access Settings
Figure 8. Configuration Completed Once the save process completes the screen appears as illustrated in Figure 8.
The Wi-Fi Module should then reboot and operate in its Router Mode attempting connection to your router using the SSID/WPA password saved.
Press Next to Save Settings
Saving... This may take a few moments
NEXTPREVIOUS
Please make sure your Wi-Fi is connected before proceeding.
NEXT
NOTE
Before pressing the NEXT button you should ensure your device has connected back to the router as the Rinnai Touch App will proceed to attempt connection with the Wi-Fi Module via the router.
Pressing the NEXT button will force the Rinnai Touch App to connect to the Wi-Fi Module which now should be in its Networker System Access state.
Sample screenshot Figure 9.
TIMER
EVAP
Temporary
The App setup is now fully completed for Router Mode.
You can operate your system from anywhere with an internet connection.
Home Direct Mode Option
With the Home Direct Mode option selected, pressing the NEXT button brings up the screen illustrated in Figure 10.
Figure 10. Entering User Defined SSID/WPA Password
Using this screen, set the SSID/WPA password which the Wi-Fi Module will operate with while in Home Direct Mode (i.e. user defined - write this down for future use).
NETWORK MODE SELECTION
To connect via your home internet Select Router Mode (recommended)
To connect directly without the internet when at home Select Home Direct Mode
Router Mode (Recommended) Home Direct Mode
NEXT
HOME DIRECT SETTINGS
Please enter a Name and Password for your network. Your password must be at least
8 characters long.
Password Confirmation
PREVIOUS NEXT
NOTE NOTE
In this mode the Networker System can never be accessed remotely via the internet.
In this mode multiple devices cannot access the Networker System simultaneously.
Once the Access Point information is entered, the NEXT button will be made available, which once pressed will bring up a screen prompting you to confirm saving settings to the Wi-Fi Module.
Once acknowledged you are shown that settings are being saved. Figure 11 illustrates these two screens.
Figure 11. Saving Settings Figure 12. Configuration Completed
Once the save process completes, the Wi-Fi Module will restart operation using the SSID/ password defined for Home Direct use.
On pressing the NEXT button, the Rinnai Touch App will try connecting to the Wi-Fi Module using these credentials.
Before proceeding, ensure your smart device connection settings are configured to connect to this SSID/password combination.
Press Next to Save Settings
Saving... This may take a few moments
NEXTPREVIOUS
Please make sure your Wi-Fi is connected before proceeding.
NEXT
NOTE
The SSID/WPA password defined by you is saved to the Wi-Fi Module.
Home direct is now set up. You can only operate your system when you are in range of the Rinnai Touch Wi-Fi Module.
APP ESSENTIALS
Navigating the App Depending on your Network Mode selection during setup, the icons below will appear on your smart device. One of the icons below will be displayed by the Rinnai Touch App depending on how your smart device is connected to the Wi-Fi Module. Note that switching between Router/Home Direct Mode requires reconfiguration of your Wi-Fi Module.
Router Mode Displayed when connection to the Wi-Fi Module is from outside of the home Wi-Fi range. In this case the App will disconnect from the system after three minutes of no user interaction, leaving the system in the last nominated state. Displayed when connection to the Wi-Fi Module is from inside of the home Wi-Fi range. In this case the App will disconnect from the system after five minutes of no user interaction, leaving the system in the last nominated state.
Home Direct Mode
QUICK START GUIDE The quick start procedure, as outlined below, allows you to begin using your system before you learn all the details of system operation.
1. On your smart device open the ‘Rinnai Touch’ App.
2. Select the required operating mode by pressing the “MODE” button (where more than one option is available – i.e. HEAT, COOL or EVAP).
3. Turn on the system by pressing the “ON/OFF” button.
4. Select the desired temperature/comfort level by using the “UP/DOWN” buttons. System will run at desired comfort level until turned OFF by pressing the “ON/OFF” button.
CLIMATE SYSTEM CONTROL
Single Temperature Set Point (STSP) Zoning
ZONE SELECTION
System Security Once a smart device is registered to the Wi-Fi Module in Router Mode, it may access the climate system over the local Wi-Fi network when in range, or remotely over the Cloud. There may be times when you need to remove all registered smart devices, ultimately removing access to all users to prevent incidental changes to the system. The user has the option of revoking remote Cloud access to all devices registered with the Wi-Fi Module, but only while connected to the Wi-Fi Module through the local Wi-Fi network. Refer to Figure 13. Reconnecting a device to the Wi-Fi Module can only be done while connected to the Wi-Fi Module through the local Wi-Fi network.
Press the MENU button, which is only available while connected to the Wi-Fi Module through the local Wi-Fi network.
Figure 13. Remote Access Credential Revocation Confirmation
On pressing the REVOKE REMOTE button, a confirmation prompt appears.
MENU
MENU MENU MENU
Are you sure? Revoking remote credentials will block all previous users from remotely controlling your device
REVOKE REMOTE CREDENTIALS
NOTE Selecting YES begins the process.
Power Outage If mains power is lost and reapplied to the climate system, the system will restart and remain in the OFF state. If power is lost to the Wi-Fi Module or the App loses connection the system will remain in the state of operation engaged prior to the loss of power.
TROUBLESHOOTING
Wi-Fi Module Error Codes The Wi-Fi Module error codes will not disrupt operation of your appliance and may clear after some time. This error will remain visible on your App or Networker until your Wi-Fi Module resumes operation. The table below details the error number, description, flashes and corrective action. If you are unable to resolve the issue and if the problem persists contact Rinnai.
Networker Error Code
Description Corrective Action
Error Code 50 1 No configuration data detected. Replace the Wi-Fi Module.
Error Code 51 3 Wi-Fi Module configuration error. Check SSID/password entry otherwise replace Wi-Fi Module.
Error Code 52 3
Wi-Fi Module connection error. Cannot connect to assigned router after 30 seconds.
The Wi-Fi Module will try to connect to the assigned router for 3 minutes. After 30 seconds if the assigned router is not located this error code is registered. Check router and check distance between router and Wi-Fi Module.
Error Code 53 N/A The Wi-Fi Module has been forced to operate in its Default AP State because the assigned router could not be located.
This is the code to look for when the customer has changed their router. The Wi-Fi Module will operate in this mode for 2 minutes before switching back to trying to connect to the assigned router.
Error Code 54 N/A
The Wi-Fi Module has been forced to operate in its Default AP State because it is yet to be configured.
This is the code to look for when the customer has not configured their Wi-Fi Module yet. As such it will operate indefinitely in AP mode using its default SSID/password combination. There is no access to the networker system when in this mode.
Error Code 55 4 Internal type 1 communication error. This error will not allow the Wi-Fi Module initial
configuration or system access in-house. If problem persists replace the Wi-Fi Module.
Error Code 56 5 Internal type 2 communication error. This error will not allow system access in-house. If problem persists replace the Wi-Fi Module.
Error Code 59 6 Remote access error: Server type 1 access error.
Error Code 60 7 Remote access error: Server type 2 configuration error.
Error Code 61 7 Remote access error: Server type 2 connection type 1 error
NOTE: Some of these error codes will only display once the App has been downloaded and correctly configured.
FAQ’S
1. Installation Question 1.1 I have just moved into my new home, how do I know if I have the Rinnai Touch Wi-Fi option
installed for my Rinnai/Brivis Ducted Comfort system?
Confirm with your builder if the ‘Rinnai Touch Wi-Fi’ option was installed. If so, consult the installation contractor directly for assistance.
2. Configuration Question 2.1 Is the setup/registration process the same for iOS and Android?
While the setup process is identical, the specific operating system to match your smart device is required. Scan QR Code A for iOS devices and QR code B for Android devices.
Question 2.2 I cannot complete the Configuration process. I have the latest firmware/software for my devices and the Wi-Fi Module is connected, what should I do?
You will need to restart your Wi-Fi module ensuring it operates in its Default AP State.
This Default AP State must be forced using the following method:
• Switch power off to the Wi-Fi Module.
• Press the AP button.
• While pressing the AP button, switch power ON to the Wi-Fi Module.
• Keep pressing the AP button until the Wi-Fi Operation Indicator flashes orange.
• The Wi-Fi module will remain in this Default AP State until it is reconfigured
3. Connection Question 3.1 When configured for Router Mode, if I lose my router internet connection, can l still operate my
climate system?
You can still operate your system from the Wired Networker Controller. The Rinnai Touch App will resume once your router’s home internet connection is restored.
Question 3.2 The Rinnai Touch App for my comfort system was working and now I can no longer connect.
Check if there has been a change to the home network e.g. router settings, internet service provider, modem or smart device. Ensure changes, if any, comply with Rinnai Touch App requirements. Have the latest smart device and App software installed. Reinstall the application - if still unable to connect, contact Rinnai.
Question 3.3 What happens in the event of a mains power outage?
Connection to the system is lost at both the Wired Networker Controller and Rinnai Touch App. When power resumes, the Wired Networker Controller will reactivate, and you will be prompted to reconnect via the Rinnai Touch App.
Question 3.4 Can I connect multiple smart devices to my Comfort System - is there a limit?
You may connect multiple smart devices and there is no limit to the number. If multiple devices are simultaneously connected, the last command sent to the system takes priority.
Question 3.5 Why have the system operating status or settings unexpectedly changed?
Multiple smart devices may be registered to your system. If unsure who is modifying the system status or settings, or you believe the changes are unauthorised, we recommend you REVOKE all registered smart devices. Reconnection of devices can only occur when Wi-Fi connected to the Wi-Fi Module.
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Question 3.6 What is the maximum recommended distance from the Rinnai Touch Wi-Fi Module to the home router?
The maximum recommended distance is a clear path of 10m.
Question 3.7 When the system is initially switched ON and or a different MODE is selected, why is there a time delay?
A short delay is normal during the initialisation process or Mode selection.
Question 3.8 Why does the Rinnai Touch App disconnect from the system?
If no user activity is detected by the Rinnai Touch App after five minutes when Wi-Fi connected or 3 minutes when Cloud connected the App automatically disconnects from the system. To resume connectivity, press RECONNECT.
Question 3.9 When I connect a smart device to my Climate system why do all other smart devices disconnect from my Wi-Fi network?
The number of devices connected to your Wi-Fi network may be at its limit. We recommend you review your router set up or consult your router manufacturer.
Question 3.10 Will an Access Point (AP) reset/clear all registered devices or is ‘Revoke Remote’ through the Rinnai Touch App the only option?
Revoke Remote through the Rinnai Touch App is the only option.
Question 3.11 What should I do if I install a new home router?
You will need to reconfigure your Wi-Fi Module to connect to your new router.
To do this, your Wi-Fi Module must be forced to operate in its Default AP State.
Then the Wi-Fi Module reconfiguration can proceed as indicated in the CONFIGURATION section of this manual.
This Default AP State can be forced using either of the following methods:
Method 1) Directly from your Wi-Fi Module:
• Switch power off to the Wi-Fi Module.
• Press the AP button.
• While pressing the AP button, switch power ON to the Wi-Fi Module.
• Keep pressing the AP button until the Wi-Fi Operation Indicator flashes orange.
• The Wi-Fi Module will remain in this Default AP State until it is reconfigured.
Method 2) Directly from your Master Wired Networker Controller:
• When the Wi-Fi Module cannot locate your router it cycles between its Default AP State (for 2 minutes) and normal operation (for 3 minutes), the Default AP State is indicated by error code 53 and will display on your Master Wired Networker Controller.
• Wait for the Master Wired Networker Controller to display error code 53.
• For touch screen users, wait for the alert icon to be displayed, pressing it to check the ‘Networker’ error code.
• For NC-3 and NC-6 users – on the Master Networker, press the Fn button followed by Key 1 in quick succession to check for an (n11) error code message, e.g. 'n11: error 53 Default AP State'.
• When a Networker error code 53 is active, it indicates that your Wi-Fi Module has reverted back to its Default AP State.
• Open the App and reconfigure during the 2 minute time frame that the Module is in its Default AP State.
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4. General Question 4.1 Will the Rinnai Touch App system use a lot of my home internet data allowance?
The Rinnai Touch App will use very little data - the equivalent of downloading one average size jpeg image per month.
Question 4.2 How do l find the password to my home router?
Check your router documentation or contact the router manufacturer/service provider.
Question 4.3 With which smart device operating system is the Rinnai Touch App compatible?
The Rinnai Touch App is compatible with iOS and Android operating systems.
Question 4.4 Can I update the Rinnai Touch App?
You may be prompted when an update is available depending on your settings. Alternatively, please visit the ‘App Store’ or ‘Google Play’ on your smart device.
Question 4.5 How are the Rinnai Touch App error codes displayed?
When an error exists, the Rinnai Touch App displays the warning indicator on the top right hand side of the smart device screen. NOTE - The App may not be able to connect if a Rinnai Touch Wi-Fi Module error exists.
Question 4.6 Can I conduct a full Climate System reset from the Rinnai Touch App?
No. Full system resets must be done from a Wired Networker Controller.
Question 4.7 Why does the Rinnai Touch App not display or operate all the functions of my NC-3 or NC-6 Wired Networker Controller?
The Rinnai Touch Wi-Fi Kit and Rinnai Touch App is backward compatible with Wired Networker Wall Controller models NC-3 and NC-6, but depending on the system configuration, there may be some limitations. For example, on the NC-3 and NC-6, the App may not display the actual room temperature(s).
Question 4.8 Does the Rinnai Touch App work on a smart watch?
No.
Question 4.9 Can I use a power board to plug in the Wi-Fi Module?
Yes, a power board that incorporates a switch at each socket and contains surge and overload protection.
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WARRANTY
WARRANTY: Rinnai Touch Wi-Fi Kit This product is warranted for a period of one (1) year from the date of purchase, in accordance with the Terms and Conditions of Warranty detailed below. IMPORTANT – TO BE READ IN CONJUNCTION WITH THE TERMS AND CONDITIONS OF WARRANTY • The fitness for purpose of the Wi-Fi Kit and ensuring suitable Wi-Fi connectivity is the sole responsibility of the
Qualified Installer and or Purchaser. • The Wi-Fi Kit must be installed by a suitably Qualified Installer in accordance with local and national wiring codes,
otherwise the warranty will be void. • Always refer to the Installation and Owner’s Manuals to ensure the correct installation and operation procedures
have been followed. • The Wi-Fi Module is to be installed indoors only; warranty excludes damage caused by the elements such as rain,
wind, lightning, or harmful environmental conditions. • Warranty on the Wi-Fi Kit is separate from the warranty on associated appliances, equipment and ancillary
components. • Before placing a warranty call, refer to the Troubleshooting Guide or FAQs listed in this Owner's Manual
‘Connecting and Navigating the App’ to assist in finding a resolution. • For further information go to the Rinnai website, www.rinnai.com.au and follow the Wi-Fi links.
With our policy of continuous improvement, we reserve the right to change, or discontinue at any time, specifications or designs without notice. Pictures for illustration purposes only. All rights reserved. No part of these documents may be used in any way or form without prior written consent from Rinnai Australia Pty Ltd. ™ iOS is a trademark of Apple Inc. ™ Android is a trademark of Google LLC.
B064750 16 Rinnai Touch App OM March 2019
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best service on
your Rinnai appliance. If your appliance requires service, please call our National Help Line.
With our policy of continuous improvement, we reserve the right to change, or discontinue at any time, specifications or
designs without notice.
100 Atlantic Drive Keysborough, Victoria 3173
P.O. Box 460 Braeside, Victoria 3195
AU45204
Product Sales & Service National Help Line
Tel: 1300 555 545* Fax: 1300 555 655 *Monday to Friday, 8.00am to 5.30pm EST
For further information visit www.rinnai.com.au or email [email protected]
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