Page1

Riduwan H MasudAssistant Manager at Zaber & Zubair Fabrics Ltd, Dhaka, Bangladesh.

Summary

Where multidisciplinary skills and a dynamic working environment is the foundation for high quality results

where I can apply my skills and contribute to the organization through my responsible and hard working

activities along with establishing myself as a facilitator of General Management, HR & Administration, e-

Commerce, Customer Care, Marketing and Online Communication in which my professional experiences and

special qualifications will help to encourage the growth of both the organization and myself. • Experience

of working in a dynamic cross cultural environment with international standards • Able to work flexible and

continuous hours when situation demands • Able to meet deadline and self-motivated • Able to work within

strict time frames and resolute deadlines • Strong leadership skill regardless of time should finish daily work •

Strong organizational, verbal and written communication abilities

ExperienceAssistant Manager - HR, Admin & Compliance at Zaber & Zubair Fabrics Ltd, Dhaka, Bangladesh.June 2014 - Present (9 months)

Maintains the work structure by updating job requirements and job descriptions for all positions. Maintains

organization staff by establishing a recruiting, testing, and interviewing program; Prepares employees

for assignments by establishing and conducting orientation and training programs. Ensures planning,

monitoring, and appraisal of employee work results by training team members to coach and discipline

employees; hearing and resolving employee grievances; counseling employees and supervisors. Maintains

employee benefits programs and informs employees of benefits by studying and assessing benefit needs and

trends; recommending benefit programs to management; designing and conducting educational programs on

benefit programs. Ensures legal compliance by monitoring and implementing applicable human resource

federal and state requirements; conducting investigations; maintaining records; representing the organization

at hearings. Maintains management guidelines by preparing, updating, and recommending human resource

policies and procedures. Maintains professional and technical knowledge by attending educational

workshops; Completes human resource operational requirements by scheduling and assigning employees;

following up on work results. Maintains human resource staff by recruiting, selecting, orienting, and training

employees. Maintains human resource staff job results by counseling and disciplining employees; planning,

monitoring, and appraising job results. Contributes to team effort by accomplishing related results as

needed.

Owner at eBanglabazar.comApril 2014 - Present (11 months)

Coming very soon......

Page2

Asst. Manager at BEXIMCOJanuary 2010 - March 2014 (4 years 3 months)

• Responsible for supervising, supporting, performance management and overall development of

Administration Officer, Protocol Officer, Transport Officer, Administration Assistant, Facility Associates

& others. • Assess abroad visa applications and supporting documents of USA, UK, Schengen Visas (Such

as; France, Spain, German, Italy, Greece, Portugal & others), Chinese, Hong Kong, • Macao, Singapore,

Thailand, Canadian business visa processing with legislation, appointments, documents checklist, cover

letter, health insurance and visa policy for high officials and business meeting attendees. • Responsible for

Bangladesh employment visas, honorary visas, landing visa, work permits, security clearance for expatriates’

employee of the company and Visa processing for the top management and handling travel plan and travel

details of the Management. • Maintain regular communication and preserve a correspondence with SB

office, Board of Invest & Department of Passport, Public and Private Banks, Government Offices, NGO’s,

Insurance companies and others. • Accommodate and logistic service providing to expatriates and high

officials through Company HR policy. • Maintain of Automotive section: Responsible for more than 500

pool vehicles and its paper works, such as; vehicle documents, vehicle maintains and others. Keep proper

filing of all administrative, asset related and other official documents. • Reviewing all risk assessments,

providing guidance to assessing team and accordingly forwarding to the reporting boss for final approval. •

Maintained Petty Cash analysis, prepared for processing in accounts systems, Ensure transaction processed

daily into system and providing monthly petty cash statement to the management.

Manager, Business Development & Admin at MaX work PublicationApril 2008 - March 2009 (1 year)

• Good understanding of popular search engine’s indexing methodologies. In charge for data and content

management systems of 450 SEO site with 6 web server. Planning for SEO - how to ensure that your

site’s DESIGN and STRUCTURE is SEO compliant and providing unique database for SEO sites. •

Understanding Google’s Page Rank algorithm i.e. the more the external links pointing to that site - higher

a Page Rank value. Maintaining and monitoring the display index of site/sites in given search engine and

providing statistics for each site i.e. before SEO - how many hits/day, 6 months after SEO - and hits/day, 1

year after SEO - m hits/day. • Ensuring SECURE/DYNAMIC CONTENT is NOT listed on search engines.

Understanding how businesses can benefit from paid advertisements in Google. Arrange unique articles and

contents for SEO websites. Identify and implement strategies for increasing traffic through organic search

listings without creating the risk of being blacklisted. • Analyze website strategies and translate anecdotal or

qualitative data into recommendations and plans for revising the strategies. Create and review daily, weekly,

and monthly sales reports for multiple online sites and promotions. External and internal links build quality

link partners and Keyword Research, Keyword research using Word-tracker, Overture, Google, and internal

tools and categorize, organize, and refine keyword lists.

Manager, Marketing and Admin at Rada Trading EastJuly 2005 - January 2008 (2 years 7 months)

Page3

• Handled a high influx of inbound calls within a dynamic call center environment. Managed multiple

priorities and maintained effective results in a quota workplace. Assisted wireless cell phone customers

with items such as adding minutes and troubleshooting. Responded to customer inquiries and requests and

resolved issues efficiently an professionally. • Exercised strong interpersonal communication skills with

customers and department personnel and accepted assignments with an open, cooperative, positive and team-

oriented attitude and utilized multiple call center support applications to efficiently assist customers an agent.

• Email marketing and publishing new contents, optimize the website for Search Engines through internal

links and proper keywords, replying customer inquiries, popularizing product by email campaign and total

online Communication. • Online Jobs, Corporate Membership, updating messages in HTML format, Web

Blogging, Website Design with e-marketing concept, Daily contents update, Ordinary information web

design, Online seminar and workshop. Online events, Daily 5000 -10000 email campaign, Increasing Visitor

and counter tracking and create online statistics report.

Sr. Executive at Al Hokair GroupJune 2002 - December 2004 (2 years 7 months)

It was demonstrated when I began work experience in Middle East for the very first time. • Deliver world

class customer service and build customer satisfaction and loyalty. Provide effective and timely resolution of

a range of customer inquiries. Strive for one-call resolution of customer issues. Complete ongoing training

to stay abreast of product, service and policy changes. Strike a positive and cooperative tone with both

customers and coworkers. • Demonstrate best judgment in the disbursement of adjustments and credits.

Increase the customer experience by providing information on new products, rate plans, and services through

up selling opportunities. • Daily online communication, Controlling of the all system of head office. Email

correspondences with foreign clients and customers, email backup, daily sales data transfer and posting and

new data entry and sending data to all 32 branches via “Symantec pc anywhere” software, maintaining bar

code label and distribute to all branches through online.

LanguagesEnglishArabicHindiUrduBengali

Skills & ExpertiseSupply Chain ManagementOperations ManagementProject PlanningNegotiationStrategic PlanningTeam Building

Page4

LogisticsTeam ManagementCustomer ServiceProduct DevelopmentOnline AdvertisingOnline MarketingCertified Travel ConsultantE-commerceE-commerce SEOE-commerce ConsultingOnline ResearchOnline PublishingOnline CommunicationsOnline TravelOnline Reputation ManagementE-businessIT OutsourcingArticle MarketingArticle SubmissionArticle CreationReview ArticlesWeb Content ManagementContent Managed WebsitesContent ManagementContent MarketingWeb ContentCustomer SupportGeneral Administrative DutiesGeneral Office AdministrationOffice AdministrationDatabase AdministrationBloggingBlog MarketingArticle PostingForum Postings

EducationAl Zayed University, UAEMaster of Business Administration (MBA), Marketing/Marketing Management, General, 2002 - 2004

Govt. Commerce College, ChittagongB.Com, Commerce, 1998 - 2000

Chittagong Govt. City College, ChittagongH.S.C, Commerce, 1996 - 1998

Charkhagaria Khadim Ali Chy High School, Shatkania, Chittagong

Page5

S.S.C, Science, 1986 - 1996

CertificationsAPTISBritish Council Dhaka February 2013Industrial Relation & Bangladesh Labour Law 2013BGMEA November 2014Program Presentation, Hosting, ACCENT & PRONUNCIATION (Bangla & English)Bangladesh institute of journalism & electronic media January 2015

Page6

Riduwan H MasudAssistant Manager at Zaber & Zubair Fabrics Ltd, Dhaka, Bangladesh.

Contact Riduwan H on LinkedIn