Rider University Moore Library Instruction Program

Powering Up Your Powering Up Your Library InstructionLibrary Instruction

Using Basic Facilitation SkillsUsing Basic Facilitation Skills

Robert J. Lackie, Rider University Assistant Professor-Librarian

Rider University Libraries Faculty Development Seminar

Friday, October 25, 2002

Rider University Moore Library Instruction Program

Rider University Moore Library Instruction Program

Learning Styles

1. Listening and reading2. Observing and imitating3. Doing

Our survey accounts for three learning styles:

Rider University Moore Library Instruction Program

Rider University Moore Library Instruction Program

Nonverbal & Verbal Communication

Three elements in most communication:

• Words

• Voice

• Body Language

7 %

38 %

55 %

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Facilitation Skills

Attending

Observing Listening

Questioning

Facilitation Skills are the bridge between the content and learners

Content Learners

BRIDGE

Four Basic Skills

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Objectives for Facilitation Skills Lesson

• Accurately observe non-verbal behavior.

• Demonstrate listening through paraphrasing.

• Use appropriate questioning techniques.

By the end of this lesson, you will be able to:

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Attending Skills/Behaviors

1. Face the learners.2. Maintain appropriate eye contact.3. Move toward the learners.4. Avoid distracting behaviors.

There are four attending behaviors to consider:

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Observation Skills Steps

STEP 3

STEP 2

STEP 1

Look at person’s face, body position, and body

movements.

Try to determine the person’s feelings.

Take appropriate Take appropriate action.action.

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Observation Skills Exercise

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Listening Skills

1. Listening to the words being expressed.

2. Paraphrasing what was said to demonstrateunderstanding.

Listening involves two key steps:

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• Internal distractions.

• External distractions.

There are major roadblocks to this step:

Step 1: Listen to the Words

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Step 2: Paraphrase

Paraphrasing requires you to verbally interact. The interaction is either to...

• Get additional information.

• Verify what you think was said.

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Questioning Skills

1. Asking questions.

2. Handling answers to questions.

3. Responding to questions.

There are three skills associated with the questioning process:

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Questioning Skills: Asking Questions

1. Two Basic Types:- Closed

- Open

2. Phrasing: See Guidelines for Phrasing…

3. Directing:- Group

- Individual

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Questioning Skills: Handling Answers

Maximum learning

requires

maximum participation.

(See Tips for Handling Answers)

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Questioning Skills: Responding to Questions

1. Provide the answer yourself.

2. Redirect the question to a learner.

3. Defer the question.

Three acceptable ways to respond:

(See Responding to Questions)

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Summary for Facilitation Skills Lesson

• Learned about four basic facilitation skills.

• Observed and practiced these skills during the lesson.

• Were provided with various handouts you can use later to further improve these skills.

During this lesson, you: