Version: 10/2007

DAVID R. BRUNOAccount Executive – Southern California

5 Key 5 Key Customer Customer ConcernsConcerns

ComplianceCompliance

TCOTCO

SecuritySecurity

EnvironmentEnvironment

Process Improvemen

t

Process Improvemen

t

Strategy for increasing customer valueStrategy for increasing customer valueStrategy for increasing customer valueStrategy for increasing customer value

ImproveBusinessProcesses

EnsureInformatio

nSecurity

Reduce Total Cost

of Ownership

AidEnvironmenta

lSustainabili

ty

FacilitateRegulatoryCompliance

Modular Approach to Document Modular Approach to Document ManagementManagement

Modular Approach to Document Modular Approach to Document ManagementManagement

Process Improvement

Cost Reduction

+ People+ Process+ Programs

Business Value

Improve Business ProcessesImprove Business ProcessesImprove Business ProcessesImprove Business Processes

HardwareColor and B/W MFPsColor and B/W PrintersProduction PrintProfessional Finishing CapabilitiesWide FormatFaxDigital Duplicators

SoftwareDocument Capture and DistributionDocument ManagementOutput SolutionsDevice Management

ServicesNetwork Support ServicesRicoh Professional ServicesRicoh Financial ServicesNetsourcing (SaaS offerings)

Ricoh helps our customers improve their key business processes

through the integration of our award-winning hardware with

the correct software enablers and people resources to provide

a tailored, turn-key solution.

The need for Information SecurityThe need for Information SecurityThe need for Information SecurityThe need for Information Security

Consolidating infrastructureComplianceEnvironmental pressuresOutsourcingOptimizing business processes

65%

Infrastructure

Compliance

IT Infrastructur

e Consolidation

IT Infrastructure Management Outsourcing

Green IT Optimizing Business Processes

78%

26%

39%

57%… all while simultaneously maintaining information security

Source: PC Quest CIO Concerns and Resolutions for the New Year, January 3, 2008

“GREEN” Concerns“GREEN” Concerns

• Energy Consumption

• Carbon Footprint• Image – More and more companies

are choosing to do business with environmentally-conscious organizations

• Compliance with Customers

EnvironmentEnvironment

Total Green Office SolutionTotal Green Office Solution

Energy Efficient EquipmentQuick Start-Up Technology

Energy Star

MFP/Fleet Consolidation

Energy savings

Green Workflow Assessment

Paper Reducing TechnologyHigh-speed duplex, storage and

management solutions

Legislative ComplianceAir qualityEco-labelsManaged substances

End-of-Life Solutions

Toner Cartridge Recycling

DemanufacturingData Security

Green Product DesignLife Cycle Analysis to minimize

environmental impact

Ricoh Technology Services surrounds you with an all-in-one, turn-key solution that helps you drastically improve business processes while

minimizing costs.

Customer Solution ModelCustomer Solution Model

Disaster RecoveryDesktop Support

RemoteMonitoring

ManagedSecurity

PrinterMaintenance

NetworkDesign

Customer

NationalCoverage

Helpdesk

Hardware

ITConsultin

g

CertifiedTechnicia

ns

RemoteMaintenan

ce

HotSpot Printer Value PropositionHotSpot Printer Value PropositionHotSpot Printer Value PropositionHotSpot Printer Value Proposition

• The Hot Spot Printer builds loyalty, and is a convenient and secure way for your clients, vendors, and remote employees to print critical documents from the field: Via Desktop, cell phone, PDA, or wireless Internet-enabled laptop

• This customizable & brandable solution can be utilized by your business either as a complementary service to users, or as a revenue-generating tool

• It is easy to set up and use from day-one.

SIMPLICITY OF THE HOTSPOT PRINTER PROCESS

HotSpot Printer Line-UpHotSpot Printer Line-UpHotSpot Printer Line-UpHotSpot Printer Line-Up

SP 4100N-KP B/W HotSpot Printer

SP C420DN-KP Color HotSpot Printer

Printer Maintenance OverviewPrinter Maintenance OverviewPrinter Maintenance OverviewPrinter Maintenance Overview• Maintenance Support

– Preventive maintenance– On-site repair– Break-fix for almost any brand laser printer– Site inspection diagnostics

• Supply Management– Supplies replenishment– Used toner recycling

• Fleet Management– Printer installation, removal, and salvage– Equipment reallocation and replacement

• Data Capture & Performance Reports– Total Cost of Ownership reports– Cost of maintenance and repair– Detailed analysis of printer performance

Fleet ManagementFleet ManagementFleet ManagementFleet Management• Print/copy/fax/scan fleet

management services– Key operator services– Coordination of service

requirements– Supply replenishment– Asset management

• RPS Advantage– Customized reporting

and tracking• WSDM, RicohDirect,

@remote– Onsite dedicated staff

• Service response in minutes

– On-going training of end users

• Customer Benefits– Reduction in overall cost– Reduction of acquisition

cost• Configuration &

deployment• On-going utilization

management– Supply cost

• Reduction of waste– Productivity

• Minimizes downtime• Extends machine life• End user satisfaction• On-site accountability

Volume

Price

Speed

MP C7500 75/70 ppm

MP C6000 60/55 ppm

SP C220S/C221SF/C222SF16/16 & 21/21ppm

MP C3300 33/33 ppm

MP C2800 28/28 ppm

MP C4000 40/40 ppm

MP C5000 50/50 ppm

MP C2050 20/20 ppm

MP C2550 25/25 ppm

Pro C900EX 90/90 ppm

Pro C700EX 75/70 ppm

Pro C550EX 60/55 ppm

Color Multi-Function DevicesColor Multi-Function Devices

Production-Level Color

Convenience Color