RICHARD G OLSON 2702 E. Locust St. 563-343-2884 Davenport, IA 52803 [email protected] CAREER SUMMARY An experienced Field Service Engineer specializing in the maintenance and repair of hematology and coagulation instruments, and servicing and maintenance of coin counter kiosks. Self-motivated, organized and works independently to manage all service calls in a timely manner to meet customer and company expectations. Particular expertise includes installation, troubleshooting, calibrating, repairing, testing, and maintaining the laboratory instruments, and coin kiosks. Customer oriented; recognized for delivering high levels of customer satisfaction. PROFESSIONAL EXPERIENCE Outerwall Inc. Manufactures machines that convert loose change into paper currency, donations or gift cards via coin counter kiosks. Field Technician 2012 Performs service and maintenance on over 60 kiosks in Eastern Iowa and Western Illinois. Transports full coin bins to Brink’s Inc. with CDL truck. DOT chauffeur class: D license. BECKMAN COULTER INC. 1970 to 2011 Develops, manufactures and markets instruments for biomedical testing. Field Service Engineer/Sr. Clinical Engineer 2002 - 2011 Sr. Customer Service Specialist/Sr. Field Service Engineer 1975 - 2002 Field Service Representative 1970 - 1975 Installed and repaired Beckman Coulter hematology and coagulation instruments in over 40 laboratories, clinics and hospitals in the areas of Illinois, Iowa, and Wisconsin. Identified and analyzed instrument problems, performed preventative maintenance, provided troubleshooting for problems on site and over the telephone, maintained parts inventory, documented service calls and completed service reports. Received award for highest customer satisfaction surveys in Iowa/Wisconsin district. EDUCATION DeVry Institute of Technology Chicago, Illinois 1969 Electronic Instrument and Controls, Electronic Communication, 4.0 GPA TECHNICAL BACKGROUND Hematology Equipment: GENS, STKS, MAXM, HMX, LH500, LH750, DXH800, AcT 5 Diff Cap Pierce, AcT 5 Diff Auto Loader, AcT 8 and 10 and AcT diff. Coagulation Equipment: ACL100, ACL1000, ACL7000, ACL8000 and 10000, Futura, ACL Advance, ACL and ACL Elite Pro. Coin counters: Ansel Coinstar coin counters, software, and hardware. COMPUTER COMPETENCIES Word, Excel, PowerPoint, Lotus Notes, service report software (Oracle) COMMUNITY INVOLVMENT Sunday School Teacher, Upside of Down Syndrome, Up with Families

Richard Olson's Resume 2-24-2015 UPDATED

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Page 1: Richard Olson's Resume 2-24-2015 UPDATED

RICHARD G OLSON 2702 E. Locust St. 563-343-2884

Davenport, IA 52803 [email protected]

CAREER SUMMARY An experienced Field Service Engineer specializing in the maintenance and repair of hematology and coagulation instruments, and servicing and maintenance of coin counter kiosks. Self-motivated, organized and works independently to manage all service calls in a timely manner to meet customer and company expectations. Particular expertise includes installation, troubleshooting, calibrating, repairing, testing, and maintaining the laboratory instruments, and coin kiosks. Customer oriented; recognized for delivering high levels of customer satisfaction.

PROFESSIONAL EXPERIENCE

Outerwall Inc. Manufactures machines that convert loose change into paper currency, donations or gift cards via coin counter kiosks.

Field Technician 2012

Performs service and maintenance on over 60 kiosks in Eastern Iowa and Western Illinois. Transports full coin bins to Brink’s Inc. with CDL truck. DOT chauffeur class: D license.

BECKMAN COULTER INC. 1970 to 2011

Develops, manufactures and markets instruments for biomedical testing. Field Service Engineer/Sr. Clinical Engineer 2002 - 2011 Sr. Customer Service Specialist/Sr. Field Service Engineer 1975 - 2002 Field Service Representative 1970 - 1975 Installed and repaired Beckman Coulter hematology and coagulation instruments in over 40 laboratories, clinics and hospitals in the areas of Illinois, Iowa, and Wisconsin. Identified and analyzed instrument problems, performed preventative maintenance, provided troubleshooting for problems on site and over the telephone, maintained parts inventory, documented service calls and completed service reports. Received award for highest customer satisfaction surveys in Iowa/Wisconsin district.

EDUCATION DeVry Institute of Technology Chicago, Illinois 1969 Electronic Instrument and Controls, Electronic Communication, 4.0 GPA

TECHNICAL BACKGROUND Hematology Equipment: GENS, STKS, MAXM, HMX, LH500, LH750, DXH800, AcT 5 Diff Cap Pierce, AcT 5 Diff Auto Loader, AcT 8 and 10 and AcT diff. Coagulation Equipment: ACL100, ACL1000, ACL7000, ACL8000 and 10000, Futura, ACL Advance, ACL and ACL Elite Pro. Coin counters: Ansel Coinstar coin counters, software, and hardware.

COMPUTER COMPETENCIES Word, Excel, PowerPoint, Lotus Notes, service report software (Oracle)

COMMUNITY INVOLVMENT Sunday School Teacher, Upside of Down Syndrome, Up with Families