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Rhonda L. GodfreySt. Paul, MN 55104
Objective: To find position where I can use my leadership skills and abilities to a make an impact in an organization
Experience
Operations Manager-Star Services CCPOctober 2015-present
Managed program new employee’s development, assessed each individual(s) abilities, interests and needs for vocational services.
Managed Quality assurance, to meet financial objectives by estimating requirements Prepared an annual budget, schedule expenditures, analyze variances, and initiate corrective actions Managed administration staff ensuring directly supervised staff including but not limited to recruitment,
interviewing, hiring and training, and administered disciplinary action Conducted staff and management meetings Strategic planning for future program needs and facilitated annual and team meetings
Facilitator-St. Paul School District October, 2015-present
Lead team meetings with parents, educators and guardians Prepared and analyzed information for parents Facilitated seminars and acted as a liaison for St. Paul School district and parents
Direct Care Professional on- Call-Rem MinnesotaMay, 2014-present
Assisted adults with developmental disabilities and mental illness with daily life functions and special community activities.
Healthcare Program Manager-Phoenix ResidenceNovember, 2008-April, 2014
Supervised the delivery of active treatment according to all applicable rules and regulations in an ICFMR residential setting and Served as an advocate for residents and provided individual needs management and benefits application
Directly supervised staff including but not limited to recruitment, interviewing, hiring and training, and administered disciplinary action
Adhered to agency policies and procedures to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) requirements
Assessed each individual(s) abilities, interests and need for independent living, and the development of each Individual support plan and performed evaluations to ensure that state and county healthcare policies and operations were adhered to Taught self-medication skills and regulations, and when appropriate supervised in medication administration
Lead Account Manager-Credit Control October 2007-January 2008
Accounts Receivable collecting on past due accounts Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Account Manager-Alliance OneJanuary 2004-October/2007
Managed accounts receivable collecting on past due accounts Consulted customers on credit repair and debt consolidation Developed a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Education
National American University, AAS Business administration National American University, BS Business administration National American University Master’s (June 2016)
SkillsAdvise People, Analyze Data, Arrange Functions, Check Accuracy, Communication, Correspond, Create,
Delegate, Encourage, Find Information, Implement, Investigate, File Records, Plan, and Observe
