Roberta Crawford Yonkers, New York, 10701 * (C) 914-447-8844 * robertacrawford@gmail.com

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Top-notch administrator with over thirteen (13) years of experience in office operations; business relations; project management. Liaison of communication between high-level management, external/internal clients, external/internal finance. Successful experienced individual with business organization; office procedures, business guidelines, and practices. Perform well in high-pressured, fast paced environment. Ability to grasp and adapt to new environment and procedures

KEY STRENGETHS

• Excellent communication skills • Invoice processing • Request For Proposal • Articulate and well spoken • Payroll/Bookkeeping • Report administration • Customer service orientated • Advance clerical knowledge • Office Management • Travel administration • Request For Information

• Spreadsheet management • Business Development

• Human Resources • Accounts Payable

TECHNICAL SKILLS

SAP Net Weaver, CRM, & BPC, Microsoft Office, Lotus Notes, Citrix Creative Reporting, ADP Payroll System, Gelco Expense, Adobe Professional, Concur Travel & Expense, People Soft PDP, Big Sky Retail Management Program, GERS Retail Systems

EDUCATION

Philadelphia Community College, Philadelphia, PA Majoring in Business Administration

CERTIFICATIONS New York State Notary License 2013-2017

PROFESSIONAL EXPERIENCE The Estée Lauder Companies New York, NY

Facilities Management - Coordinator JAN 2015 - Present

D. Del Prado, Director • Facility Management office coordinator with the ability to work with project managers, senior management and

ELC Finance. • Responsible for track and managing team attendance, telephone message center, assist with administrative task. • Responsible for real estate tenant improvement allowance business development and package request submission,

tracking and follow up when required. • Responsible for Project Management Financial Budget and tracking to maintenance to avoid over spend. • Responsible for SAP vendor setup, SAP shopping cart, purchase order, and invoice confirmations. • Responsible for creation and maintenance of detail project summery and revenue tracking matrix. • Responsible for formatting project business case documentation, under strict finance guidelines. • Responsible for finance DAF Asset documentation and tracking and communication. • Responsible for support vital communication between Facilities Mgmt., ELC Brands in regards to occupancies

planning. • Responsible for capital project spend tracking in with project manager, developed spend tracking sheet for the FY

17 fiscal.

Specialty Retailers, (TX) LLC a Hilco Global Company, New York, NY

Roberta Crawford Yonkers, New York, 10701 * (C) 914-447-8844 * robertacrawford@gmail.com

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Executive Administrative Assistant /Office Manager Dec 2013 - Nov 2014 R. Naylor, Sr. GMM and L. Seigies, CMO • Coordinated domestic travel arrangements, booking airfare, hotel and transportation for President, SVP’s and

support team. Responsible for tracking and reporting monthly budget to executive team. • Created detailed Concur expense & travel reports and requests for capital expenditures. • Managed office supplies, vendors, organization and upkeep. Ordered and distributed office supplies while

adhering to a fixed office budget. Drafted biweekly time sheets for 22 executives and employees. • Coordinated, schedule and arranged meeting and travel calendars, including business and social events. Absorbed

and managed task of vendor relation’s administrator for New York buying office. Direct communication with vendors and corporate offices in Houston, TX and Chicago, IL.

Tutor Perini Corp, New Rochelle, NY Administrative Assistant Jan 2012 - Dec 2013 H. Cheung, Sr. Vice Pres; C. Busey, Compliance Officer • Obtained building and specialty permits from local jurisdictional agencies. • Coordinated conference calls, meetings, attendance at organizational functions, holiday parties and other • special events; this involves scheduling the conference room, organizing and preparing for food service, • assisting with departmental RSVPs, arranging for hotel and car service (when requested), resolving • problems, and effective public relations. • Managed and assemble the development of proposals, requiring extensive coordination and collaboration with all

internal departments. Assemble and produce prequalification documents for various agencies nationwide. Maintains records of outreach activities event planning.

• Coordinates advertisement for specific needs specifically serving the M/W/DBE business communities. • Conduct ethnicity tracking and reporting for compliance with Disadvantaged/Minority & Women Owned Business

Enterprise (M/W/DBE) organization and companies.

Avon Products Inc, New York, NY Sept 2008 - Jun 2011

Executive Administrative Assistant/Team Coordinator L. DeStefano, Sr. Vice President

• Provided executive-level administrative support to the Vice President of Beauty and Five Directors with a demonstrated ability to improve procedures, and meet demanding deadlines.

• Liaison between all impacted departments to ensure proper communications and reporting practices. Develop presentations for related on and off-site meetings.

• Processed monthly expense reports reflecting supporting documents and budget code indexes. • Coordinated and maintained weekly attendance and annual vacation records on 32

departmental employees. Collaborate with departmental managers on weekly postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.

Carl Zeiss MicroImaging, Thornwood, NY Dec 2001 - Sept 2008

Manager of Service Administrative P. Gottlieb, Exec. Vice President

• Directed service administration operations, with accountability for logistics, providing administrative support to national network of technical service professionals and customers.

• Established policies and procedures governing customer experience. Managed a staff of seven Admin Support and Service Agreement Specialists, with responsibility for hiring, training, motivation, delegating assignments, scheduling, resolving problems, and performance evaluations. Managed team of seven employees.

• Scheduled staff shifts to cover peaks and lulls in customer inquiries • Trained staff on operating procedures and company services.