RFP REFERENCE NUMBER: IT-08/2016-17 DATE: … - RFP for... · The response to this RFP will be submitted by way of two ... Business Intelligence ... Request for Proposal (RFP) for

Request for Proposal (RFP) for Analytics Application

Page 1 of 45 StockHolding | Information Technology

Stock Holding Corporation of India Limited

(StockHolding)

RFP REFERENCE NUMBER: IT-08/2016-17

DATE: 27.06.2016

FOR

PROCUREMENT OF ANALYTICS APPLICATION



DISCLAIMER

The information contained in this Request for Proposal (RFP) document or information provided

subsequently to bidder(s) or applicants whether verbally or in documentary form by or on behalf of

Stock Holding Corporation of India Limited (StockHolding), is provided to the bidder(s) on the terms

and conditions set out in this RFP document and all other terms and conditions subject to which such

information is provided.

This RFP document is not an agreement and is not an offer or invitation by StockHolding to any parties

other than the applicants who are qualified to submit the bids (“bidders”). The purpose of this RFP is

to provide the bidder(s) within formation to assist the formulation of their proposals. This RFP does not

claim to contain all the information each bidder may require. Each bidder should conduct its own

investigations and analysis and should check the accuracy, reliability and completeness of the

information in this RFP and where necessary obtain independent advice. StockHolding makes no

representation or warranty and shall incur no liability under any law, statute, rules or regulations as to

the accuracy, reliability or completeness of this RFP. StockHolding may in its absolute discretion, but

without being under any obligation to do so, update, amend or supplement the information in this RFP.

RFP Document Details

Name of Organization Stock Holding Corporation of India Limited

RFP Reference No. IT-08/2016-17

Requirement Procurement of Analytics Application

Date of issue of RFP document 27/06/2016

Last date for submission of queries 29/06/2016 (only through email)

Date and time of Pre-Bid Meeting 30/06/2016 at Mahape between 14:45 hours to

15:15 hours

Start date for online submission of Technical &

Indicative Price Commercial bids

27/06/2016 from 10:00 Hours

Last/End date for online submission of Technical

and Commercial bids

12/07/2016 on/or before 17:00 Hours

Date for online Technical bid opening 13/07/2016, 10:00 Hours onwards

Date and time of Online Reverse Auction Will be informed to eligible & qualified

bidders (vendors)

E-bidding to be facilitated by M/s. e-Procurement Technologies Ltd.(ETL),

Ahmedabad, on behalf of Stock Holding

Corporation of India Limited

Address for online submission of bids (technical

as well as commercial bids)

Bid must be submitted online on

https://stockholding.auctiontiger.net

Email [email protected]

Contact Details of M/s. e-Procurement Technologies Ltd.(ETL), Ahmedabad

Ms. Manalee Madhu

Phone: +91-79-40230802

Email: [email protected]

This bid document is not transferable



Submission of Proposal:

The response to this RFP will be submitted by way of two stage bidding process. The technical

proposal and commercial bids with the relevant information/documents/acceptance of all terms and

conditions as described in this RFP document will be submitted online through M/s e-Procurement

Technologies Ltd.(ETL), Ahmedabad, the outsourcing agency approved by Stock Holding Corporation

of India Ltd (StockHolding) for e-bidding on the website (https://stockholding.auctiontiger.net). The

Bidders (vendors) will be trained by e-Procurement Technologies Ltd. for this purpose, and they will

have to abide by the e-business rules in consultation with e-Procurement Technologies Ltd.

The vendors will have to upload the duly signed and scanned RFP submission relevant document(s)

as part of technical bid. Technically qualified bidders will subsequently submit commercial bids online.

All Annexure Forms will have to be filled and submitted online. The Technical Bid with relative

documents must be submitted online.

The vendors are requested to note that they cannot make their online submission after the time

stipulated above and no extension of time will normally be permitted for submission of bid.

The bidders are requested to note that it is mandatory to have a valid digital certificate issued by any

of the valid certifying authority approved by Govt. of India to participate in the online bidding. The

bidders are requested to ensure that they have the same, well in advance or if any assistance is

required for the purpose, bidders can contact service provider (M/s e-Procurement Technologies Ltd.).

Minimum requirement for e-Bidding:

1. Computer / Laptop (Notebook) with internet connection

2. Operating system - Windows XP Service pack -3 / VISTA/ Windows 7 or above

3. Digital certificate - Class II or III, Singing + Encryption.

Invitation for bids

This “Invitation for bids” is for “Analytics Application” at Stock Holding’s offices



Due Diligence:

The bidder is expected to examine all instructions, Forms, Terms, Conditions and Specifications in this

RFP. Bids shall be deemed to have been made after careful study and examination of this RFP with

full understanding of its Implications. The Bid should be precise, complete with all details required as

per this RFP document. Failure to furnish all information required by this RFP or submission of Bid not

as per RFP requirements will be at the bidder’s risk and may result in rejection of the bid and the

decision of StockHolding in this regard will be final and conclusive and binding.

Cost of Bidding:

The bidder shall bear all costs associated with the preparation & submission of its bid and

StockHolding will in no case be held responsible or liable for these costs, regardless of the conduct

or outcome of the bidding process

Contents of this RFP Document:

The requirements, bidding procedure, general terms & conditions are prescribed in this RFP

document with various sections

(A) Bids Preparation and Submission Details

(B) Requirement with Bill of Material, Scope of Service and Terms and Conditions

(C) Format for Technical and Commercial Bids

(D) Annexures

(E) Terms and Conditions

Clarifications regarding RFP Document:

Before bidding, the bidders are requested to carefully examine the RFP Document and the Terms

and Conditions specified therein, and if there appears to be any ambiguity, contradictions, gap(s)

and/or discrepancy in the RFP Document, they should forthwith refer the matter to StockHolding for

necessary clarifications.

A bidder requiring any clarification for their queries on this RFP may be obtained via email to

[email protected]

StockHolding shall not be responsible for any external agency delays.

StockHolding reserves the sole right for carrying out any amendments / modifications / changes in

the bidding process including any addendum to this entire RFP

At any time before the deadline for submission of bids / offers, StockHolding may, for any reason

whatsoever, whether at its own initiative or in response to a clarification requested by bidders, modify

this RFP Document.

All bidders who have received this RFP document shall be notified of the amendment by phone or

e-mail, and all such amendment(s) shall be binding on them



StockHolding reserves the rights to extend the deadline for the submission of bids, if required.

However, no request from the bidders for extending the deadline for submission of bids, shall be

binding on StockHolding.

StockHolding reserves the right to amend / modify/ alter / cancel / postpone / pre-pone the RFP

without assigning any reasons

Validity of offer:

The offer should remain valid for a period of at least 90 days from the date of submission

Eligibility Criteria (Documents to be submitted online along with Technical Bid)

Sr. No. Criterion Document(s) to be submitted by Vendor (bidder) as Evidence/ Proof

1. The bidder should be an Indian firm

Certificate of incorporation

2. The bidder should be in existence for 2 years


3. The bidder should not have been debarred/ blacklisted by any government, Semi Govt., P.S.U, Board/ Corporation or any Autonomous Body in last 3 year

Self-declaration on Vendor’s (bidder’s) letterhead duly signed by Authorized Signatory

4. Vendor should provide the source code thru an Escrow account




1. Requirement with Scope of Work SHCIL intends to procure an Analytics Application. The vendor (bidder) will also provide the required

hardware and the tools, software required to deploy/install this application in SHCIL premises. This

application should including Data repository, Business Intelligence & Reporting, Predictive analytics,

Master Data Management, Customer data capture, Contact Management, and Campaign management.

The vendor would be required supply and deploy the entire setup which would be inclusive of the

hardware, software, all required tools for the installation of the application and associated support

services, etc.

Data Volume: The required data will be in csv and/or text format and the current user data size would

be approximately 1 TB. The vendor should consider headroom for the next three years while sizing for

hardware, software, services, etc.

The detailed scope should include the following:

1.1. Data Repository

SHCIL envisages to create a data repository that integrates data from its different source systems and

present a single-view of customer and business. Presently, source systems are aligned with product

categories. All of these are custom developed to meet the specific needs of the respective products/

lines of businesses. Currently various products that will be integrated are as below:

Investment Products o Mutual Funds o NCD o GAP o FD o NPS o RBI Bonds o Bullion o IPO

Loans

Holding

Broking The envisaged data repository should integrate data from all source systems on a periodic basis and

deliver a single view. Thus this will involve requisite data cleansing/massaging, customer de-duplication,

data normalization, etc. The end result should be that the data repository should form the basis of all



analytics and reporting across the organization. The data repository will need to hold data for 5 years.

The day to day data extraction and subsequent loading will be the responsibility of the selected vendor.

1.2. BI and Reporting Functionality The data repository should feed Business intelligence and reporting. All Business Intelligence related

requirements should be easy to use and access by the users. The application should also provide the

ability for the users to customize the standard reports based on pre-defined parameters – date, time,

period product, branches, etc. The users should have the ability to save reports as well as export to MS

Excel. This functionality should be available on Mobile as well.

1.3. Predictive Analytics The key objective of this project is to increase customer cross-sell and engagement. Thus the application

should include pre-built predictive models for customer cross-sell. We expect the application provider to

be able to quickly deploy the models for usage at branches. Data preparation, model development

should be transparent to the users. The models should be at the investor level, leveraging the 3-yr data

in the data repository. The models should be easy to use and action. The application should incorporate

the model output into a user friendly front-end. Further the user should be able to change/modify the

model on predefined parameters from the application itself with no intervention required from any

support team. They should be able to save the different models and be able to directly run campaigns

from it.

1.4. Master Data Management Currently customer data is dispersed across systems having different structures/dictionaries. The

application should bring together the customer information spread across these systems and create a

single record for each customer. The users should get a single view of customer’s product holdings and

transactions.

1.5. Customer Data Capture The application should allow the users to add a new customer information when required. When the

field force is meeting a prospect or a new customer walks in, the application should be able to identify if

he is an existing customer and if he is not, be able to add the information. This feature has to be mobile

enabled and accessible from phones, tablets etc.

1.6. Contact Management A lot of customer information is scattered across systems and even on paper in the branches. Contact

management module should be able to edit or update the current customer information as part of the



MDM application. There has to be a flexibility in the application for any user to edit or add any customer

information and that becomes the golden record. This functionality to be available on mobile devices like

a phone or a tablet.

While the transaction data is available in every facet, customer profile information needs to be

improved. When the customer is at the branch or if the manager is meeting him, he should have a quick

and easy front-end to add new customer information of existing or new customers. This will help SHCIL

enrich the customer profile information on an ongoing basis.

1.7. Campaign Management The application should provide a campaign management application that can help them action the

various analytics. Campaign management features should include the ability to design campaign, send

emails, import data not just from application database and user spread sheets. In addition the analysis

and predictive analytics saved by the users should also be one of the ready sources of data import into

the campaign. All the above should be available to users as campaign selection.

Post campaign selection the user should be able to schedule the campaigns, customize campaigns to be

sent from different IDs, etc. Post campaign execution the application should report the email success,

delivery, bounce-off, etc. The campaign management thus be a closed-loop system.

1.8. Training The vendor should provide training to personnel identified by SHCIL on 3 aspects –functionality,

operations, and administration. The functional training to be provided to 10 users.

Vendor would also provide the required manuals for training of users.

1.9. History Data and Archival At any given point in time 5 years of historic data must be maintained in the Data repository. Users must

be allowed to analyse historic data.

Data will be archived on a rolling basis to ensure that there is no loss of data. It must be possible to

restore the archived data for specific queries by the users.



2. Application Requirements Specific requirements are given below.

2.1. Functional Requirements S/N. Details Complied

(Y/N)

1. Data Repository a. Single repository of all data b. Easy access to the application C. Regular loading of data (daily/weekly/monthly) 2. BI and Reporting a. Sales reports by branch/ territory/ ASM/ RM/ product, etc.

b. Trend reports showing branch performance across 3 years including by quarter and month.

c. Customer cross-holding by branch and value.

d. Product performance and trend reports.

e. Product maturity report for respective products by branch/ customer with an ability to export them to Excel and campaign manager.

f. Product subscription/ withdrawal report g. Customer segmentation report by total investments made

h. “Single-view of customer” dashboard across products, showing:

Customer profile

Total product holding

Contact information

Recent transaction

Product recommendation

3. Predictive Analytics a. Customer segmentation model b. Mutual fund recommendation model at scheme level c. Product recommendation model d. Recommendations based on risk profile e. Recommendations based on investment profile f. Recommendations based on “what other people have bought” g. Dynamic view of the model output along with customer segmentation, risk

profile



4. Master Data Management a. Single golden record of each customer b. Reconciliation of data across systems 5. Customer Data Capture a. Customer information capture and updation 6. Contact Management a. The application should be able to provide the ability to identify and

authenticate the customer with information such as his PAN number, Aadhar number, date of birth, etc.

b. The application should provide provision for editing the current customer details as stored in the MDM database.

7. Campaign Management a. Campaign management that can be used at branch/ region/ HO level

b. The application should have a graphical campaign design tool to flexibly plan and design campaigns

c. Campaign selection using – application database, custom Excel sheets, application predictive models

d. Email designing/ customization

e. Campaign scheduling and automatic running of campaigns.

f. Response tracking like opened, read, delete etc.

8. Others a. The application should be able to identify and maintain the customer

information such as segment, profile, risk, value, demographics, etc. for all customers to enable a comprehensive understanding of the customers

b. All the above functionality should be available as a single integrated application for the user without the used having to switch between tools or applications



2.2. Technical Requirements

S.No. Details Complied (Y/N)

1. Data Repository a. The data repository should hold 5 years of data. Stockholding has more than

9L investors, with monthly transaction volume of about 10-12 lacs.

b. The data repository should have a flexible design for additional requirements/ products in the future

2. BI and Reporting a. Business intelligence in an easy-to-analyse, intuitive application b. The application modules should be inter-linked with “Export to Excel” and

Export to Campaign” functionality where applicable.

c. It should have a graphical tool with parameter driven interface to modify existing reports

d. The application must be browser-based, web-enabled, and accessible where internet is.

e. The application must be Mobile-enabled.

f. There is a provision to save reports

g. Slicing and dicing is possible h. Feature to export reports in an XL sheet 3. Predictive Analytics a. The predictive model should be based on most relevant industry modelling

techniques.

b. The predictive model must be preferable pre-packaged, reducing the development time substantially.

c. The models to be built on 3 years of data d. The output of the models to be stored in the repository for easy linking with

customer, campaign management modules

4. Master Data Management a. The single record of the customer should have all the information available

from various systems



b. The data quality should be improved 5. Customer Data Capture a. The data capture/update capability must pre-populate available profile data

for existing customers.

b. Ability to check if the customer data already existing to avoid duplicate entries c. Auto filling of fields like city, states etc. based on industry standard publishing d. Application to be mobile enabled 6. Contact Management a. Auto filling of fields like city, states etc. based on industry standard publishing b. Ability to quick update, bulk update 7. Campaign Management a. Ability to support multiple campaigns b. Tightly integrates with BI and Predictive modelling application to avoid

movement of data

c. Emailing facility from the branch manager 8. Others a. The Functional requirements mentioned in 4.1 should be preferably provided

thru an out-of-box, pre-package application with minimum customization

b. The application should have a single sign-on feature across the modules/components (BI, dashboard, predictive analytics, campaigns, contacts, etc.)

c. The application must be able to support 500 users, with 100 user concurrency

d. The application as to be deployed on premise licensed based product with associated services



2.3. Infrastructure Requirements 2.3.1 The application should include the software and tools required for the application. SHCIL will

provide the required hardware infrastructure with processors, operating system and standard

productivity tools. The vendor will specify the hardware requirement for the application build and run.

2.3.2 The vendor in its bid, will specify all the required software and tools required for running of the

application.

2.3.3 The management of software and tools required for the application build and run will be the

responsibility of the application provider.

2.4. Implementation Requirements

2.4.1 Stockholding wants to enable its field team with analytics with the least amount of delay. Thus the

implementation time should be as less as possible. The total implementation time cannot be more than

12 months.

Every month of delay from the timelines committed, will attract a penalty of 5 % of the contract value up

to a maximum of 6 months. If the delay is beyond 6 months the bidder will be blacklisted by Stockholding

for a period of 3 years from the contract.

2.4.2 The application provider should supply an execution plan for national Go-live of the application

with line level details for requirement gathering, design, build, test, etc.

2.5. Backup and Recovery

2.5.1 The proposed application must include capabilities to backup all data and metadata across all

the proposed application

2.5.2 The proposed application should provide mechanism for incremental and full backups

2.5.3 The proposed application should provide monthly validation of database backup.

2.5.4 The time window available for backup will be between 10 pm and 2 am

2.5.5 The full backup must be taken at the end of two week, whereas incremental backups must be

taken every week.



3. Bid Format

3.1. Eligibility Compliance (To be submitted along with Technical Bid)

Sr. No. Criterion Compliant (Y / N)

Document(s) to be submitted by Vendor (bidder) as Evidence/

Proof

1. The bidder should be an Indian firm


2. The bidder should be in existence for 2 years


3. The bidder should not have been debarred/ blacklisted by any government, Semi Govt., P.S.U, Board/ Corporation or any Autonomous Body in last 3 year


4. Vendor should provide the source code thru an Escrow account


1. Technical Bid

a. The vendor (bidder) will submit the Technical and Commercial Bids online (Bids must be submitted

online on https://stockholding.auctiontiger.net)

b. The vendor (bidder) should quote only in the format provided herewith in the RFP

c. There should not be any hidden / conditional costs in the bids and in the event of their presence in

the bid, the bid is liable to be rejected.

d. No indications pertaining to price or commercial terms should be made in the online Technical Bid

submission. If any price indications are made, then the bids may be rejected.

e. No open ended / conditional bid shall be entertained and are liable for rejection.

f. The vendor (bidder) will submit all documents mentioned in this RFP that need to be submitted

online along with the Technical Bid.

2. Indicative Price Commercial Bid

a. The vendor (bidder) will submit Indicative Price Bid online (Bids must be submitted online on

https://stockholding.auctiontiger.net) b. The Indicative Price Bid should be should be as per the prescribed format - refer 3.2



c. SHCIL will conduct / reserves the right to conduct an Online Reverse Auction through

Auction Tiger (e-procurement platform) to arrive at the L1 vendor (bidder)

3. Submission of Bids

a. The Technical Bid and Commercial Bid must be submitted online. Technical Bid and Commercial

Bid should be complete in all respects and contain all information asked for in this RFP document

b. Technical Bid should be complete in all respects and contain all information and documents, except

price information.

c. The offer should be valid for a period of at least 120 days from the date of submission of bid

d. The vendor (bidder) shall fulfill all statutory requirements as described by the law and Government

notices. The vendor (bidder) shall be solely responsible for any failure to fulfill the statutory

obligations and shall indemnify StockHolding against all such liabilities, which are likely to arise out

of the agency’s failure to fulfill such statutory obligations

e. The vendor (bidder) shall be solely responsible either for any injury, damage, accident to the

workman employed by the vendor (bidder), if any for any loss or damage to the equipment/property

in the areas of work as a result of negligence/carelessness of its deployed resources.

f. No request for any further extension of the above deadline shall be entertained. Delayed and/or

incomplete bid shall not be considered.

g. All employees engaged by the vendor (bidder), if any shall be comprehensively insured for

accidents and injuries by the vendor (bidder) at his/her/their cost

4. Evaluation of Bids

StockHolding will evaluate the bid submitted by the bidders under this RFP. It is Stockholding’s

discretion to decide at the relevant point of time. The eligibility bid submitted by the vendor (bidder)

will be evaluated against the Eligibility criteria set forth in the RFP. The vendor (bidder) needs to

comply with all the eligibility criteria mentioned in the RFP to be evaluated for evaluation. Non-

compliance to any of the mentioned criteria would result in outright rejection of the bidder's proposal.

The decision of StockHolding would be final and binding on all the bidders to this document.

StockHolding may accept or reject an offer without assigning any reason what so ever. The bidder is

required to comply with the requirement mentioned in the RFP. Non-compliance to this may lead to

disqualification of a bidder, which would be at the discretion of StockHolding.

a. Please note that all the information desired needs to be provided. Incomplete information may lead

to non-consideration of the proposal.

b. The information provided by the bidders in response to this RFP document will become the property

of StockHolding.



3.2. Indicative Price Commercial Bid Format

Sl. # Description Quantity Price

(INR) exclusive of all taxes and Levies

1 Analytics Application (inclusive of all costs for all tools, database & any other software required & implementation cost)

250 users

2 Annual Support Cost for Analytics Application & components (Item no. 1) for first year

-

3 Annual Support Cost for Analytics Application & components (Item no. 1) for Second year

-

4 Annual Support Cost for Analytics Application & components (Item no. 1) for third year

-

5 Hardware Price (including servers, OS, required tools, etc. & implementation)

-

6 Annual Support Cost for Hardware & Components (Item no. 5) for first year

-

7

Annual Support Cost for Hardware & Components (Item no. 5) for second year

-

8 Annual Support Cost for Hardware & Components (Item no. 5) for first year

-

9 Training Cost For a batch of 10 users

TOTAL COST

Note:

The vendor (bidder) should quote all prices exclusive of all taxes and levies.

All applicable taxes and levies will be paid extra at the prevailing rates at the time of payment

All payments pertaining to support costs will be made annually in the respective year.

The vendor (bidder) with quote separately for training for additional per 10 user batch basis.

The vendor (bidder) will quote separately for Analytics Application for additional user licenses on 25 users - slab basis.

SHCIL reserves the rights to alter quantities, delete some items specified in this offer, when finalizing its requirements.



3.3. Evaluation Process

Technical Evaluation Process

The Technical score Tx = Score from Eligibility Evaluation. (The score will be out of 1000)

The Relative Technical Score (RTS) for the Bidders will be calculated based on the following

basis:

RTSx = (Tx/ T1) *100

Where,

RTSx: Relative Technical Score of each Bidder

Tx : Technical Score of the Bidder

T1 : Technical Score of the Bidder with Highest Tx

Up to 2 decimal values will be considered for the score.

Commercial Evaluation Process

Computation Methodology for Commercial Score

• 50% weightage will be assigned to the Relative Technical Score (RTS) and 50% weightage will

be assigned to the Relative commercial score (RCS).

The Relative Commercial Score (RCS) for each shortlisted bidder will be calculated as given below:

RCS = L1 / L * 100

Where,

RCS: Relative Commercial Score

L: Amount quoted by the bidder

L1: Lowest Amount quoted by lowest quoted (L1) proposal



Evaluation Criteria - Overall

The final selection of a Bidder will be based on the outcome of the combined Technical &

Commercial Evaluation process for the eligible bidders in the Technical Bid round.

The Final Evaluation of Score (FES) will be as below:

FES = 0.50 * RTSX + 0.50 * RCSX Where:

FESX = Final Evaluation Score of Vendor X

RTSX = Relative Technical Score of Vendor X

RCSX = Relative Commercial Score of Vendor XT

SHCIL reserves the right to select the next ranked Bidder if the selected Bidder/service provider

withdraws his proposal after selection or at the time of finalization of the contract or disqualified

on detection of wrong or misleading information in the proposal at any stage.



3.4. Evaluation Matrix

S/N. Criteria / Rules for awarding marks Max.

Marks

Vendor

Response

1 Technical and Functional Requirements 550

1.1

Technical Requirements : The marks will be based on the proposed application

for Dashboard / BI/ Application features, Master Data Management, Contact

Management, Customer data capture, etc. meeting the technical requirements

as specified in Section - 4.2 Technical Requirements 50

1.2

Functional Requirements: The marks will be based on the application meeting

the functional requirements as specified in Section - 4.1 Functional

Requirements. 50

1.3

Pre-Built Data Model: the vendor to

specify whether they have ready to deploy

data models for similar financial services

application.

Pre-build Financial Services Data

Model implemented in an

Investment company - 50

If vendor will develop data model

- 20 50

1.4

Vendor to ensure the quality of data

repository for the application as up to the

mark and to be trusted by providing the

following services:

a. Data clean-up

b. Data standardization

c. Integrity between entities

d. Error handling

Full feature data quality

application = 20

Partial data quality application =

10

No or minimal data quality

application = 5 20

1.5 BI Functionality 50



Vendor to provide business intelligence

features as defined in the scope in an

easy-to analyse, intuitive application:

Standard out-of-the box, ready to deploy

reports for business performance e.g.

sales by quarter, products, areas, branch,

trends, etc.

Ready to deploy with minimal

customization for product level reports for

the key categories – MF, NPS, Bonds, FDs,

etc.

Ready to deploy with minimal or

no customization = 10

Semi out-of-box with moderate

customization = 5

Template based build = 3

Bespoke = 1

Vendor to provide investor dashboard

detailing one’s profile, recent transactions,

contact information, recommendations

based on one’s risk profile and other

customers’ purchase patterns, etc.

Ready-to-deploy Investor single-

view, including predictive

recommendations = 10


customization Investor single-

view, with predictive

recommendations = 5

Bespoke Investor single-view, with

predictive recommendations = 3


customization or bespoke Investor

single-view, with no predictive

recommendations = 1

Vendor to provide Investor segmentation

reports e.g. by value, products, etc.

Ready-to-deploy Investor

segmentation = 10


customization Investor

segmentation = 5

Bespoke Investor segmentation =

3



Vendor to empower users at branch level

to create their own data analysis reports

for product and customer insights in self-

service mode.

Self-service analysis features = 10

Semi self-service analysis features

= 5

Vendor to provide features for users to

create new reports and save them.

Users to be able to export BI data in MS

Excel.

Report saving and export feature

= 10

Any one of the above = 5

1.6 Predictive Modelling 150

Vendor to deploy the model for customer

RFM segmentation with the investment

products.

Ready to deploy models with

minimal or no customization = 50

Existing templates for Fin Services

with moderate customization = 30

New build of models =10

Vendor to build Recommendation Models

at investor level offering product cross-sell

recommendations based on

a. Similar risk profiles and segmentation

b. Similar purchase patterns

Ready to deploy models with

minimal or no customization = 50

Existing templates for Fin Services

with moderate customization = 30

New build of models =10

Vendor to implement a lead generation

module from existing customer base in

Holding and Broking for cross selling

investment products.

Ready to deploy lead generation

module = 30

Semi out-of-box application with

moderate customization = 10

New be-spoke build = 5



Vendor to enable the application with the

running of models at a predefined

schedule with the press of a button at the

application level.

Automated model run on pre-

defined schedule = 20

Manual model run un on pre-

defined schedule = 10

1.7 Master Data Management 50

Vendor to implement a single repository

of customer master across all investment

products including holding and broking.

MDM application will have customer de-

duplication based on key identifier.

Ready to deploy MDM application

for customer master = 40


customization = 20

Complete new build = 10

MDM application will have the ability to

search a unique customer based on name,

PAN no, contact number, email id.

Search facility for unique

customer = 10

Else = 0

1.8 Customer Data Capture 40

Application will provide interface for

adding a new customer or modify the

details of an existing customer from a user

friendly interface in the customer MDM

application.

Ready out of box customer data

capture application = 20

Build an application = 10



Vendor provided application will have the

ability to quick update customer records

in-line for some basic features as

identified in scope section.




1.9 Contact Management 40

Vendor to provide a unified interface for a

360 degree view of the contact with their:

a. profile data including risk score,

segment

b. product, type amount and investment

c. last 10 transactions

d. investment based recommendation,

what other customers bought

e. Risk based recommendation, what

other customers bought




From the above unified interface the

update facility will be provided to update

the required attributes in a user friendly

way

Update facility from the customer

dashboard = 20

Update facility from any other

interface = 10

1.10 Campaign Management 50



Vendor to provide facility for integrated

campaign management with BI and

Analytics having the following features:

a. Create campaigns from multiple sources

– analytical model, custom file, etc.

b. Ability to customize campaign content

c. Ability to schedule, plan campaigns

d. Ability to customize “Sender IDs” by

campaign

Ready to deploy application = 30

Moderate customization required

= 20

Extensive customization = 5

Application to provide campaign reports

on delivery in terms of sent, delivered,

undelivered, read, clicked, not read and

deleted, etc. as defined in the scope.

Ready to deploy application for all

tracking parameters included = 20


= 10




Campaign application will have the ability

to:

a. Slice and dice the customer list for a

campaign run,

b. Export the customized list to campaign

management tool and

c. Run the campaigns and track

Ready to deploy application for all

features included = 30


= 20


2 Applications Features 100

2.1 Web Enabled 20

Vendor implemented application will be

entirely browser based web enabled with

no desktop components needing to be

installed.

The application will be accessible over

internet anywhere with full features as

web-enabled.

Ready to deploy feature included

= 20;

With partial desktop components

= 10;

Else = 0

2.2 Mobile Enabled 20

Application will be mobile enabled with

responsive design architecture for users to

input customer data and view of

customized reports, dashboards, etc. over

mobile browsers.

Ready to deploy mobile feature

included = 20;

If moderate customization is

required then = 10

Else = 0



2.3 Scalability 20

Application throughput: Ability to handle

500 users with 100 users concurrency

Capability included = 20

Partially included = 10

2.4 Self Service 20

The application will work on self-service

mode where the users will be able to

create their own reports, save them,

analyse the data with their own filters,

create a customized list of target

customers and run campaign against

them.

All the above features are to be enabled

without any active intervention from IT

support team.



2.5 Ease of Use 10

The application will be intuitively well

structured with:

a. Modular implementation for intuitive

navigation

b. Tab based for module view and

operations

c. Minimal click operations to find the

relevant section and edit, add operations



2.6 Single Sign-on 10



Overall application to have all the required

capability from within an application with

a single sign-on.

a. Dashboard and BI

b. Predictive models and

recommendations

c. Campaign execution

d. Potential lead target

e. Contact management



3 Implementation 330

3.1 Time to implement 150

Vendor to rollout the nationwide

application as quick as possible.

Vendor's ready to deploy application can

help to shorten the rollout time to a

significant extent.

Vendor to provide an execution plan for

national Go-live of the application with

line level details for requirement

gathering, design, build, test, etc.

Implementation time <2 Months =

150

Nationwide rollout 2 <= 4 month =

100

Nationwide rollout 4 <= 6 month =

50

Nationwide rollout > 6 month = 10

3.2 Customization / Out-of-box application 100

If vendor is having an out-of-box, ready to

deploy application from previous

installations, it would help a quick

nationwide roll out with a proven

application enhancing the success of the

entire program.

Out-of-box, ready to deploy

application with minimal

customization for similar financial

services space = 100

Out-of-box, moderate to

extensive customization for

similar financial services space =

60

Be-spoke application = 30



3.3 Implementation architecture and

application scope 50

Vendor to adhere to the architecture and

application scope as described in sections

4.1 and 4.2

100% complied = 50

80% and above = 30

50% and above = 10

3.4 Implementation experience 30

Vendor must have implemented similar

applications with all the features

mentioned in this section and in scope for

at least one customer in similar financial

services space.

Implementation of similar

application for at least one similar

financial services company = 30

4 Others 20

4.1 User Training and Support 20

Vendor to train the users for all branches

through webinars, conference calls, on

premise training, providing usage guides,

etc. within one month of going live.

User training plan included with

all requirements = 10

No on premise user training = 5

Vendor to provide user supports with the

SLA's as mentioned in the scope section.

User support plan as per scope

included = 10

Major requirements addressed for

user support = 5

TOTAL 1000



3.5. Reverse Auction For finalization of the most competitive offer, Stockholding will conduct ‘Reverse auction’. The eligible

and technically qualified bidders will be shortlisted and they will be allowed to participate in the Reverse

auction process that will be conducted by an Auction Tiger (authorized by SHCIL).

The date and time, duration of event, etc. shall be informed by the Auction Tiger to the eligible and

qualified vendors (bidders) before the prescribed date.

3.6. Terms and Conditions

(1) Payment Terms:

(a) For Analytics Application (Software) & components & implementation:

a. 50% payment against delivery and on submission of Invoice duly authorized by SHCIL

official(s).

b. Balance 40% payment against Installation & implementation on submission of

installation/implementation sign-off report duly authorized by SHCIL official(s).

c. Balance 10% against submission of Bank Guarantee from banks other than Co-

operative banks for 10% of the Purchase order value. The draft text of the bank

guarantee must be approved by the SHCIL’s legal department prior to execution.

(b) For Hardware components:

a. 50% payment against delivery and on submission of Invoice duly authorized by SHCIL

official(s).

b. Balance 40% payment against Installation & implementation and on submission of

installation/implementation sign-off report duly authorized by SHCIL official(s).

c. Balance 10% against submission of Bank Guarantee from banks other than Co-

operative banks for 10% of the Purchase order value. The draft text of the bank

guarantee must be approved by the SHCIL’s legal department prior to execution.

(c) For Training:

a. 100% on completion of training and on submission of invoice duly authorized by SHCIL

official(s).

(d) Annual Support (both for Analytics Application Support & Hardware Support):

a. Annual payment for the said year on submission on Invoice and proof of support and/or

proof of entitlement

(e) All payment(s) will be done from SHCIL’s Mumbai/ Navi Mumbai office(s).

(f) All applicable deductions (e.g. TDS,etc.) will be deducted from the payment(s).



(2) Taxes & levies:

(a) Applicable taxes and levies payable at actual as per prevailing rate of taxes as per Government

notification

(b) In case of tax exemption or lower TDS; vendor has to submit letter from Government Authority for

tax exemption or lower TDS (to be submitted along with each of the invoice(s)

(c) Octroi / Entry tax is payable at actual on submission of original Octroi / Entry tax receipt in the

name of “Stock holding Corporation of India Limited”

(3) Penalty:

As mentioned in this RFP in section 2.4

However, the penalty may / will be waived off for non-performance due to reasons mentioned in the

Force Majeure or because of stock Holding Corporation of India Limited. In such case(s) the vendor

should notify and produce / bring the relevant communication and proof to stock Holding

Corporation of India Limited promptly of any failure to perform or delay in performing due to any of

the above reasons for the penalty to be waived off.

(4) Force Majeure:

The vendor (bidder) will not be held responsible for breach of executing any obligation or delay in

executing any obligations during below given circumstances / conditions:

(a) War, Riots, Strike, Fire, Flood, Earthquake, Storm, Epidemic breakout, Power failure, Theft etc.

(b) Any Governmental priorities (Necessary proof for validation viz. Govt. Gazette notifications,

Leading Newspaper reports, etc. should be made available)

(c) Sabotage or omission of StockHolding

(5) Dispute Resolution:

In the event of any dispute arising out of or in connection with this Order, the parties shall use their

best endeavor to resolve the same amicably AND if the dispute could not be settled amicably, the

matter shall be settled in the court under Mumbai jurisdiction only. The final payment will be

released only after the vendor (bidder) complies with above-mentioned clause

(6) Annual Support / Warranty:

The vendor (bidder) will provide 3 years support on the entire Bill of Material (products, services

and support). However, annual support payment will be done on annual basis for each year.

(7) No Commitment to accept lowest or any other bid: SHCIL shall be under no obligation to accept the lowest or any other offer received in response to

this tender notice. SHCIL further reserves the right to reject any or all offers based on its own

evaluation of the offers received, or on the basis of stability, capabilities, track records, reputation

among users and other similar credentials of a vendor. When SHCIL makes any such rejection,

SHCIL will not be bound to give any reason and/or justification in this regard to the vendor. Integrity

Pact:



(8) The successful vendor (bidder) will have to enter in to an Integrity Pact with Stock Holding. The format (text) for the Integrity Pact is provided as Annexure – 4.

(9) SHCIL reserves the right to modify, amend, alter and/or cancel the entire RFP at any stage without

Assigning any reason whatsoever. We further understand and accept that StockHolding's decision

in this regard will be final and binding on all vendors (bidders).

REQUEST FOR PROPOSAL FOR PROCUREMENT OF ANALYTICS APPLICATION


ANNEXURE - 1

(To be submitted along with Technical Bid)

Details of the Bidder / Vendor Profile

Details filled in this form must be accompanied by sufficient documentary evidence, in order to verify the correctness of the information.

Vendor Profile

SN Parameters Details furnished by the bidder Details of proof

submitted

1. Name of the firm/Company

2.

Year of establishment

3. Names of the Partners/Directors

Addresses

Head Office

4. Contact person

a) Name

b) Telephone number

c) E-mail ID.

5. Financial parameters of vendor

Business Results Turn over Profit

Previous Year FY (Y1)

Y1 minus 1

Y1 minus 2

(Only company figures need

to be mentioned. Not to

include group figures)

(Mention the above amount in INR

only



6. Details of the similar assignments executed by the bidder (vendor)

Details filled in this form must be accompanied by sufficient documentary evidence, in order to

facilitate StockHolding to verify the correctness of the information.

Place:

Date: Signature of authorized official, designation and stamp



ANNEXURE – 2

Compliance Statement (To be submitted along with technical bid)

Subject: RFP for Procurement of Analytics Application

Ref: RFP IT-08/2016-17 Dated 27-06-2016

DECLARATION

We understand that any deviations mentioned elsewhere in the bid will not be considered and

evaluated by the Stockholding. We also agree that the Stockholding reserves its right to reject the

bid, if the bid is not submitted in proper format as per subject RFP.

Sr. No.

Item / Clause of the RFP Compliance (yes/ no)

Remarks/Deviations (if any)

1 Objective of the RFP

2 Scope of Work

3 Eligibility Criteria

4 Service Level Agreement (SLA) / Scope of Work

5 Non-Disclosure Agreement

6 Payment Terms

7 Bid Validity

8 Right to alter RFP

9 No Commitment to Accept Lowest or Any Tender

10 Governing Law and Disputes

11 Force Majeure

14 Compliance Requirements

15 Resolution of Disputes

16 Integrity Pact

17 Ownership and Retention of Documents

18 All General & Other Terms & Conditions in the RFP

19 Requirement

20 Bid Formats (Technical & Indicative Price Bid)

21 Annexures in the RFP

(If left blank it will be construed that there is no deviation from the specifications given above)

Date Signature with seal

Name :

Designation :



ANNEXURE – 3 (To be submitted along with Technical Bid)

To,

Stock Holding Corporation of India Limited

Dear Sir,

Sub: Tender / RFP No:

With reference to the above RFP, having examined and understood the instructions, terms and

conditions forming part of the RFP.

We further confirm that the offer is in conformity with the terms and conditions as mentioned in the RFP.

We also confirm that the offer shall remain valid for 90 days from the date of the offer. We also

confirm that we also comply terms and conditions.

We also understand and accept that Stockholding can modify, amend, alter and/or cancel the entire RFP

at any stage without assigning any reason whatsoever. We further understand and accept that SHCIL’s

decision in this regard will be final and binding on us.

We also accept that the SHCIL’s decision(s) with reference to this RFP pertaining to evaluation process of

bidder responses will be final and binding on us. We also understand and accept that no queries will be

entertained in this regard by SHCIL.

SHCIL is not bound to accept the lowest or any bid received by SHCIL, and it may reject all or any bid.

If our bid is accepted, we are responsible for the due performance of the contract.

Authorized Signatories

(Name & Designation, seal of the firm)

Date:

Place:



ANNEXURE – 4

INTEGRITY PACT FORMAT

(TO BE SIGNED AND SUBMITTED ONLY BY THE SUCCESSFUL BIDDER ON PLAIN PAPER)

(__________________________________ Name of the Department / Office) Tender

No.___________ for_ ______________________________

This pre-bid pre-contract Integrity Pact (Agreement) (hereinafter called the Integrity Pact)

(IP) is made on ______ day of the _______________________, between, on one hand,

StockHolding ., a company incorporated under Companies Act, 1956, with its Registered

Office at 301, Centre Point Building, Dr. B R Ambedkar Road, Parel, Mumbai – 400012 ,

acting through its authorized officer, (hereinafter called Principal), which expression shall

mean and include unless the context otherwise requires, his successors in office and

assigns) of the First Part And

M/s._____________________________________________________________________

____________________________________________________________(with complete

address and contact details)represented by Shri

______________________________________________ (i.e. Vendors / Bidders

hereinafter called the `Counter Party’ ) which expression shall mean and include , unless

the context otherwise requires, his successors and permitted assigns) of the Second Part.

AND WHEREAS the PRINCIPAL/Owner values full compliance with all relevant laws of the

land, rules, regulations economic use of resources and of fairness/transparency in its

relation with Bidder(s) /Contractor(s)/Counter Party(ies).

AND WHEREAS, in order to achieve these goals, the Principal/Owner has appointed

Independent External Monitors (IEM) to monitor the Tender process and the execution of

the Contract for compliance with the principles as laid down in this Agreement.

WHEREAS THE Principal proposes to procure the Goods/services and Counter Party is

willing to supply/has promised to supply the goods OR to offer/has offered the services and



WHEREAS the Counter Party is a private Company/Public Company/Government

Undertaking/ Partnership, constituted in accorded with the relevant law in the matter and the

Principal is a Government Company performing its functions as a registered Public Limited

Company regulated by Securities Exchange Board of India. NOW THEREFORE, To avoid

all forms of corruption by following a system that is fair, transparent and free from any

influence prejudiced dealings prior to, during and subsequent to the tenor of the contract to

be entered into with a view to “- Enabling the PRINCIPAL to obtain the desired

goods/services at competitive price in conformity with the defined specifications by avoiding

the high cost and the distortionary impact of corruption on public procurement, and Enabling

the Counter Party to abstain from bribing or indulging in any type of corrupt practice in order

to secure the contract by providing assurance to them that their competitors will also abstain

from bribing and other corrupt practices and the PRINCIPAL will commit to prevent

corruption, in any form, by its officials by following transparent procedures. The parties

hereto hereby agree to enter into this Integrity Pact and agree as follows:-

I. Commitment of the Principal / Buyer

1. The Principal Owner commits itself to take all measures necessary to prevent corruption

and to observe the following principles:-

a) No employee of the Principal/Owner, personally or through any of his/her family

members, will in connection with the Tender or the execution of the contract, procurement

or services/goods, demand, take a promise for or accept for self or third person, any

material or immaterial benefit which the person not legally entitled to.

b) The Principal/Owner will, during the Tender Process treat all Bidder(s)/Counter Party(ies)

with equity and reason. The Principal / Owner will, in particular, before and during the

Tender Process, provide to all Bidder(s) / Counter Party (ies) the same information and will

not provide to any Bidder(s)/Counter Party (ies) confidential / additional information through

which the Bidder(s)/Counter Party (ies) could obtain an advantage in relation to the Tender

Process or the Contract execution.

c) The Principal / Owner shall endeavor to exclude from the Tender process any person,

whose conduct in the past been of biased nature.

2. If the Principal / Owner obtains information on the conduct of any of its employees which

is a criminal offence under the Indian Penal Code (IPC) / Prevention of Corruption Act, 1988

(PC Act) or is in violation of the principles herein mentioned or if there is a substantive

suspicion in this regard, the Principal / Owner / StockHolding will inform the Chief Vigilance

Officer through the Vigilance Officer and in addition can also initiate disciplinary actions as

per its internal laid down policies and procedures.



II. Commitments of Counter Parties/Bidders

1. The Counter Party commits itself to take all measures necessary to prevent corrupt

practices, unfair means and illegal activities during any stage of bid or during any pre-

contract stage in order to secure the contract or in furtherance to secure it and in particular

commit itself to the following. Counter Party (ies) / Bidders commits himself to observe

these principles during participation in the Tender Process and during the Contract

execution.

2. The Counter Party will not offer, directly or through intermediaries, any bribe, gift,

consideration, reward, favour, any material or immaterial benefit or other advantage,

commission, fees, brokerage or inducement to any official of the PRINCIPAL, connected

directly or indirectly with the bidding process, or to any person organization or third party

related to the contract in exchange for any advantage in the bidding, evaluation, contracting

and implementation of the contract.

3. The Counter Party further undertakes that it has not given, offered or promised to give

directly or indirectly any bribe, gift, consideration, reward, favour, any material or immaterial

benefit or other advantage, commission, fees, brokerage or inducement to any official of the

Principal / StockHolding or otherwise in procurement the Contract or forbearing to do or

having done any act in relation to the obtaining or execution of the contract or any other

contract with the Principal / StockHolding for forbearing to show favour or disfavor to any

person in relation to the contract or any other contract with the Principal / StockHolding.

4. Bidder / Counter Party shall disclose the name and address of agents and

representatives, if any, handling the procurement / service contract.

5. Bidder / Counter Party shall disclose the payments to be made by them to agents /

brokers; or any other intermediary if any, in connection with the bid / contract.

6. The Bidder / Counter Party has to further confirm and declare to the Principal /

StockHolding that the Bidder / Counter Party is the original integrator and has not engaged

any other individual or firm or company, whether Indian or foreign to intercede, facilitate or

in any way to recommend to Principal / StockHolding or any of its functionaries whether

officially or unofficially to the award of the contract to the Bidder / Counter Party nor has any

amount been paid, promised or intended to the be paid to any such individual, firm or

company in respect of any such intercession, facilitation or recommendation.



7. The Bidder / Counter Party has to submit a Declaration along with Technical Bid, as

given at Annexure I. If bids are invited through a Consultant a Declaration has to be

submitted along with the Technical Bids as given at Annexure II.

8. The Bidder / Counter Party, either while presenting the bid or during pre- contract

negotiation or before signing the contract shall disclose any payments made, is committed

to or intends to make to officials of StockHolding /Principal, or their family members, agents,

brokers or any other intermediaries in connection with the contract and the details of

services agreed upon for such payments.

9. The Bidder / Counter Party will not collude with other parties interested in the contract to

impair the transparency, fairness and progress of bidding process, bid evaluation,

contracting and implementation of the Contract.

10. The Bidder / Counter Party shall not accept any advantage in exchange for any corrupt

practice, unfair means and illegal activities.

11. The Bidder shall not use improperly, for purposes of competition or personal gain, or

pass on to others, any information provided by the Principal / StockHolding as part of the

business relationship, regarding plans, technical proposals and business details, including

information contained in any electronic data carrier. The Bidder / Counter Party also

undertakes to exercise due and adequate care lest any such information is divulged.

12. The Bidder / Counter Party commits to refrain from giving any complaint directly or

through any other manner without supporting it with full and verifiable facts.

13. The Bidder / Counter Party shall not instigate or cause to instigate any third person

including their competitor(s) of bidding to commit any of the actions mentioned above.

14. If the Bidder / Counter Party or any employee of the Bidder or any person acting on

behalf of the Bidder / Counter Party, either directly or indirectly, is a relative of any of the

official / employee of Principal / StockHolding, or alternatively, if any relative of an official /

employee of Principal / StockHolding has financial interest / stake in the Bidder’s / Counter

Party firm, the same shall be disclosed by the Bidder / Counter Party at the time of filing of

tender.

15. The term `relative’ for this purpose would be as defined in Section 2 Sub Section 77 of

the Companies Act, 2013.

16. The Bidder / Counter Party shall not lend to or borrow any money from or enter into any

monetary dealings or transactions, directly or indirectly, with any employees / officials of the

Principal / StockHolding



17. The Bidder / Counter Party declares that no previous transgression occurred in the last

three years immediately before signing of this IP, with any other Company / Firm/ PSU/

Departments in respect of any corrupt practices envisaged hereunder that could justify

Bidder / Counter Party exclusion from the Tender Process.

18. The Bidder / Counter Party agrees that if it makes incorrect statement on this subject,

Bidder / Counter Party can be disqualified from the tender process or the contract, if already

awarded, can be terminated for such reason.

III. Disqualification from Tender Process and exclusion from Future Contracts

1. If the Bidder(s) / Contractor(s), either before award or during execution of Contract has

committed a transgression through a violation of Article II above or in any other form, such

as to put his reliability or credibility in

question, the Principal / StockHolding is entitled to disqualify the Bidder / Counter Party /

Contractor from the Tender Process or terminate the Contract, if already executed or

exclude the Bidder / Counter Party / Contractor from future contract award processes. The

imposition and duration of the exclusion will be determined by the severity of transgression

and determined by Principal / StockHolding . Such exclusion may be for a period of 1 year

to 3 years as per the procedure prescribed in guidelines of the Principal / StockHolding.

2. The Bidder / Contractor / Counter Party accepts and undertake to respect and uphold the

Principal / StockHolding ‘s absolute right to resort to and impose such exclusion.

3. Apart from the above, the Principal / StockHolding may take action for banning of

business dealings / holiday listing of the Bidder / Counter Party / Contractor as deemed fit

by the Principal / Owner / StockHolding.

4. The Bidder / Contractor / Counter Party can prove that it has resorted / recouped the

damage caused and has installed a suitable corruption prevention system, the Principal /

Owner/ StockHolding may at its own discretion, as per laid down organizational procedure,

revoke the exclusion prematurely.

IV. Consequences of Breach Without prejudice to any rights that may be available to the

Principal / StockHolding / Owner under Law or the Contract or its established policies and

laid down procedure, the Principal / StockHolding / Owner shall have the following rights in

case of breach of this Integrity Pact by the Bidder / Contractor(s) / Counter Party:-

1. Forfeiture of EMD / Security Deposit : If the Principal / StockHolding / Owner has

disqualified the Bidder(s)/Counter Party(ies) from the Tender Process prior to the award of

the Contract or terminated the Contract or has accrued the right to terminate the Contract

according the Article III, the Principal / StockHolding / Owner apart from exercising any legal



rights that may have accrued to the Principal / StockHolding / Owner, may in its considered

opinion forfeit the Earnest Money Deposit / Bid Security amount of the Bidder / Contractor /

Counter Party.

2. Criminal Liability: If the Principal / Owner / StockHolding obtains knowledge of conduct of

a Bidder / Counter Party / Contractor, or of an employee of a representative or an associate

of a Bidder / Counter Party /

Contractor which constitute corruption within the meaning of PC Act, or if the Principal /

Owner / StockHolding has substantive suspicion in this regard, the Principal / StockHolding

/ Owner will inform the same to the Chief Vigilance Officer through the Vigilance Officer.

IV. Equal Treatment of all Bidders/Contractors / Subcontractors / Counter Parties

1. The Bidder(s) / Contractor(s) / Counter Party (ies) undertake (s) to demand from all

subcontractors a commitment in conformity with this Integrity Pact. The Bidder / Contractor /

Counter-Party shall be responsible for any violation(s) of the principles laid down in this

Agreement / Pact by any of its sub-contractors / sub-vendors.

2. The Principal / StockHolding / Owner will enter into Pacts on identical terms as this one

with all Bidders / Counterparties and Contractors.

3. The Principal / StockHolding / Owner will disqualify Bidders / Counter Parties /

Contractors who do not submit, the duly signed Pact, between the Principal / Owner /

StockHolding and the Bidder/Counter Parties, along with the Tender or violate its provisions

at any stage of the Tender process, from the Tender process.

VI. Independent External Monitor (IEM)

1. The Principal / Owner / StockHolding has appointed competent and credible Independent

External Monitor (s) (IEM) for this Pact. The task of the Monitor is to review independently

and objectively, whether and to what extent the parties comply with the obligations under

this Integrity Pact.

2. The IEM is not subject to instructions by the representatives of the parties and performs

his functions neutrally and independently. He reports to the Chief Executive Officer and

Managing Director, StockHolding Ltd.

3. The Bidder(s)/Contractor(s) / Counter Party(ies) accepts that the IEM has the right to

access without restriction, to all Tender documentation related papers / files of the Principal

/ StockHolding / Owner including that provided by the Contractor(s) / Bidder / Counter Party.

The Counter Party / Bidder / Contractor will also grant the IEM, upon his request and

demonstration of a valid interest, unrestricted and unconditional access to his or any of his

Sub-Contractor’s Tender Documentation / papers /



files. The IEM is under contractual obligation to treat the information and documents of the

Bidder(s) / Contractor(s) / Sub-Contractors / Counter Party (ies) with confidentiality.

4. In case of tenders having value of 5 crore or more, the Principal / StockHolding / Owner

will provide the IEM sufficient information about all the meetings among the parties related

to the Contract/Tender and shall keep the IEM apprised of all the developments in the

Tender Process.

5. As soon the IEM notices, or believes to notice, a violation of this Pact, he will so inform

the Management of the Principal / Owner /Stockholding and request the Management to

discontinue or take corrective action, or to take other relevant action. The IEM can in this

regard submit non-binding recommendations. Beyond this, the IEM has no right to demand

from the parties that they act in a specific manner, refrain from action or tolerate action.

6. The IEM will submit a written report to the CEO&MD, StockHolding. Within 6 to 8 weeks

from the date of reference or intimation to him by the Principal / Owner / StockHolding and

should the occasion arise, submit proposals for correcting problematic situations.

7. If the IEM has reported to the CEO&MD, StockHolding Ltd. a substantiated suspicion of

an offence under the relevant IPC/PC Act, and the CEO&MD, StockHolding has not within

reasonable time taken visible action to proceed against such offence or reported it to the

Chief Vigilance Officer, the IEM may also transmit the information directly to the Central

Vigilance Officer.

8. The word `IEM’ would include both singular and plural.

VII. Duration of the Integrity Pact (IP) This IP begins when both the parties have legally

signed it. It expires for the Counter Party / Contractor / Bidder, 12 months after the

completion of work under the Contract, or till continuation of defect liability period,

whichever is more and for all other Bidders, till the Contract has been awarded. If any claim

is made / lodged during the time, the same shall be binding and continue to be valid despite

the lapse of this Integrity Pact as specified above, unless it is discharged / determined by

the CEO&MD StockHolding



VIII. Other Provisions

1. This IP is subject to Indian Law, place of performance and jurisdiction is the Head Office /

Regional Offices of the Stockholding /Principal / Owner who has floated the Tender.

2. Changes and supplements in any Procurement / Services Contract / Tender need to be

made in writing. Change and supplement in IP need to be made in writing.

3. If the Contractor is a partnership or a consortium, this IP must be signed by all the

partners and consortium members. In case of a Company, the IP must be signed by a

representative duly authorized by Board resolution.

4. Should one or several provisions of this IP turn out to be invalid; the remainder of this

Pact remains valid. In this case, the parties will strive to come to an agreement to their

original intentions.

5. Any dispute or difference arising between the parties with regard to the terms of this

Agreement / Pact, any action taken by the Principal / Owner / StockHolding in accordance

with this Agreement / Pact or interpretation thereof shall not be subject to arbitration.

IX. Legal and Prior Rights All rights and remedies of the parties hereto shall be in addition

to all the other legal rights and remedies belonging to such parties under the Contract and /

or law and the same shall be deemed to be cumulative and not alternative to such legal

rights and remedies aforesaid. For the sake of brevity, both the Parties agrees that this Pact

will have precedence over the Tender / Contract documents with regard to any of the

provisions covered under this Integrity Pact.

IN WITHNESS WHEREOF the parties have signed and executed this Integrity Pact (IP) at

the place and date first above mentioned in the presence of the following witnesses:-

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(For and on behalf of Principal / Owner / StockHolding

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(For and on behalf of Bidder / Counter Party / Contractor)



WITNESSES:

1._______________________________________ (Signature, name and address)

2.________________________________________ (Signature, name and address)

Note: In case of Purchase Orders wherein formal agreements are not signed references to

witnesses may be deleted from the past part of the Agreement.



Covering Letter on StockHolding’s Letterhead (Annexure- I of Integrity Pact)

Ref: IT-0X/2016-17 Dated:

To,

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Sub: Tender no. ______________ For _________________________

Dear Sir,

Declaration

Stock Holding Corporation of India Limited (StockHolding )hereby declares that StockHolding

has adopted Integrity Pact (IP) Program as advised by Central Vigilance Commission vide its

Letter No. 015/VG:/012-276469 dated February 25, 2015 and stands committed to following

the principles of transparency, equity and competitiveness in public procurement. The subject

Notice Inviting Tender (NIT) is an invitation to offer made on the condition that the Bidder will

sign the Integrity Agreement, which is an integral part of tender documents, failing which the

tenderer / bidder will stand disqualified from the tendering process and the bid of the bidder

would be summarily rejected. This Declaration shall form part and parcel of the Integrity

Agreement and signing of the same shall be deemed as acceptance and signing of the

Integrity Agreement on behalf of the StockHolding

Yours faithfully,

For and on behalf of StockHolding.

(Authorized Signatory)